I have been to Samuels 3 times in the last 4 days trying to get a ring exchanged and every time I went in to a store (I went to 2 different stores), I heard a different story about what I could do with the ring. On top of that, they have a TERRIBLE return policy.
When I found out that I could get the ring I wanted for $150 cheaper at a different store, I decided to return the ring I bought, and they wouldn't do it because I was a few days outside the return policy. However, I shouldn't have been outside the return period, because I didn't get the ring right when I bought it - it had to be special ordered. Even so, they started the return countdown on the day I bought it, not the day I got it. Also, at both of the stores (Independence, MO and Olathe, KS) I was treated terribly and they made me feel like I was an inch tall - telling me how they were sticking their necks out for me by even attempting to help me out because the new return policy isn't as long as it was when I bought it, and that I wasn't being appreciative - which is totally irrelevant. More than once, I was looked at with hands on hips and told that they couldn't do anything but an exchange - and I had to spend as much or more money than I did on the original ring. I was also told that all of the stores carry the same inventory, which isn't true.

I won't shop there ever again - the customer service is horrible and the jewelry is overpriced.

I just got a ring at Samuels for Christmas, it is very high quality. The clarity of the diamonds is unbelievable....great!! I would not shop anywhere else. I looked several jewelers before reaching my decision to buy from Samuels.

I took in a ring to samuels to have it repaired,after about two months, I went back to retrieve my ring,to my chagrin the manager was replaced and no record of my ring ever showed it was recieved. The new manager found a tracking number and it led to a dead end. The manager then came back and promised a replacement and after 2 mos of stalling, they decided that I needed a claim ticket. I am so peeved and mad at myself for even going to samuels, I will never shop there again. They are despicable!

I have purchased or received 3 different pieces from Samuels. I have been let down totally with the last two experiences. I beg any one who reads this to not and I mean NOT shop there!! They treat people terribly, this is from the direct store chain to the corporate office. I am not really sure there is a corp. office, I think it is just an answering machine where the messages are never retrieved! BE WARE OF THE RETURN POLICY!! If you oay with cash, you must wait 21 days to get your money back!!! YES I SAID WITH CASH YOU WILL BE WAITING MORE THAN 2 FULL WEEKS TO GET IT BACK....THEY TAKE THE JEWELERY TO RESELL IT AND THEY HAVE YOUR MONEY UNTIL THEY DECIDE TO GIVE IT BACK. REDICULOUS!!!!! FIND A BETTER JEWELERY STORE, BELIEVE ME ANY PLACE IS BETTER!!!

i have buy a few thousand $ of jewelery a year and i only go to on place......samuels jewelers....the service is awsome and its nice to talk to someone who knows what they are talking about..and you cant beat the prices plus with the life time warrenty your set for life...it covers sizeing..rhodium plateing ...stone replacment pretty much anything that happens to it is there problem not yours....in closeing....there awsome!!!!

I bought an engagement ring and a wedding band for my fiance at Samuels. The staff was extremely helpful, the prices could not be beat (and we sure shopped a lot of stores). I was impressed with the it's my pleasure service and the knowledgable personnel. I highly recommend Samuels. I purchased the warranty on both items. I do hope that if the need ever arises that I will get better warranty service than reported by others who have rated samuels poorly.

My dad recently bought a diamond tennis braclet for my mother on their 25th wedding anniversary from Samuels for 400.00 so it should have been a quality piece. My mom wore it one day and it fell off and she lost it. Of course Samuels does nothing about this. Clearly their products are crap and not worth a penny of your money.

They have the worst customer service ever. They will delibertely not sign off on an inspection to void your warranty. I asked them if they needed to sign, and they said, oh no, we keep records of inspections. Then when i needed a stone replaced that has fallen out three times in less than 2 yrs they said my warranty was void because i didn't get my paperwork signed. I paid for my stone to be replaced then, and when it fell out again after only 2 months, they are giving me the run around. My ring has been in their possesion now for almost a month and is still not fixed. I called the corporate office after a store employee hung up on me, and they don't care. They wouldn't call me back either, just like the store personel. And they don't care that a store manager refuses to call me back, and hangs up on me. I have never cursed at them or even gotten loud. I don't know what to do, but once i get my ring back, if i ever do, (it is my wedding ring, and 3/4 carat diamond engagement ring, worth 4,000 dollars) i will have to take it somewhere else and get the stones reset and pay so that i can get a new warranty with a reputable store. EEEK!!