Sears and Kmart.
What happened to there websites? It is so very slow that I can't waste my time waiting anymore. They just lost my business. Sue

Give K-Mart a bunch of thanks for staying open and not giving Wal-Mart & Target complete reign. Some of the best deals I found this past shopping season were at K-Mart. Just back down a few notches and quit worrying about how you're treated every time you come in contact with someone who you think should wait on you with every breath you take. There's a lot some companies will do to provide the best customer service, and sometimes it's hard to keep up with the Jones's. Are all these retail establishments expected to be open all around us so that we can go out and buy things whenever we want? No. Years ago therewasn't always a place nearby to go buy the basics to live on. We're a spoiled bunch, just expecting every thing to be placed before us and with a smile as well. There's just as many bad employees as there are bad customers. If someone you encounter, whether they're the salesperson or the customer, has a bad demeanor then blame their parents for how they were raised. I'm sure they didn't get that way from working or shopping there. What I'm trying to say is, let's get over ourselves and be thankful we live in a place where we have choices and opportunity. I'm there.

I ordered two small items on their website that were listed as “in stock” and ready to ship. After ten days , the purchase is still “processing”. I contacted them by email three times but they responded with a bunch of generic sounding lines that you would swear were computer generated. Apparently I have to wait for two more weeks for them to check my order! How hard is it to put some small items in an envelope and mail it? Are they shipping directly from China or where ever else they get their stuff? Now I have to wait indefinitely while they decide whether to refund my money or actually ship. Never buy from Kmart.com! Their website is glitchy and you're lucky if you even remotely get what you paid for.

HOW CAN YOU SELL SOMETHING YOU DON'T HAVE. MOST ONLINE SITES KNOW WHAT THEY HAVE IN STOCK AND SHOW THAT NUMBER ON THE WEB PAGE. THE FACT THAT YOU SELL SOMETHING YOU DON'T HAVE IN STOCK MAKES YOU LOOK AWFULLY STUPID AND CERTAINLY UNPROFESSIONAL. AS AN UNHAPPY CUSTOMER I WOULD HOPE YOU WOULD OFFER ME SOMETHING IN EXCHANGE FOR THE
INCONVENIENCE YOU PUT ME THROUGH.

-----Original Message-----
From: Kmart Help <help@customerservice.kmart.com>
To: musculaboy@aol.com
Sent: Mon, Jan 4, 2010 5:26 pm
Subject: Re: (KMM7269144I15977L0KM)



Dear Customer,
Thank you for contacting Kmart Personal Shopper!


We do apologize for the delay in the processing of your order# 117294302 for Toaster Oven Rotisserie - White item# 9990000001618611 which we are showing we did not have in stock online for delivery to your home. What we are trying to do is locate this item at a store in your area and have this shipped out to you this is a new great service we are offering called ship from store. However at this time we have been unable to locate a store with this item in stock but we are still looking.
Thank you,
Sana R.
Kmart Personal Shopper
1-800-290-8390

Kmart is a terible place.
I use to love going with my mom to kmart in the 90s. BUt as I got older all I went to was Walmart. so one day I was looking for new rings. So I started looking at the jewlery area. There was no one there to help me so I had to go to custmer service. but the woman was on the phone so she looked at me and said 'wait' . so I walked away mad back to the jewlery area. after she got off the phone she started texting on her phone then decided to walk over. and I asked to see a ring. first off she couldnt find the keys. Then she finally found them (they were under a pile of shirts that was on the counter) she then pulled out the ring but wouldnt hand it to me. instead she just put her glasses on and looked at it. and I said 'can i see it' and she ignored me and continued to look at it while she leaned on the glass. so after about 2-3 minutes of her ignoring me I just walked out and went next door to super walmart.
and just this week:
I went to kmart to get a pair of jeans but had a hard time finding some because they had mens clothes mixed with womans but i finally found a pair and needed to try them on so i looked for the dressing room. and i found it but no one was there. so i had to go on the hunt for a worker. I went to the custmer service and the woman said she couldnt help me because she was busy and she had no way to contact anyone so I had to find a free worker on my own...
and now:
I didnt want to go to kmarts anymore but they were having a sale on their website. so i ordered some stuff 2 days ago. and i checked my email yesterday and today. and finally today i get an email saying thay canceled 2 of my items and said i need to look for a sub item on their website. so i emailed customer service asking for a refund and they havent answered me. It's now been 6 hours since i sent an email.

First mistake, I went to buy bubblewrap at Kmart. I located the shelf tag (an incredible feat in itself) for the specific item (one tag located at the end of a 20 foot shelf, which consisted entirely of the same kind of bubblewrap) showing $9.99. When I checked out (7 people in a slowly moving line, one cashier, no other lines open other than customer service), it rang up as $11.99. Being hard of hearing (selective deafness), I didn't know the amount until I looked at the receipt, which I did upon receiving it. I immediately told the cashier, who told me I had to stand in line again, because she couldn't do anything to help, as she had already taken my money.

When I complained to the manager at customer service about the overcharge, she said the computers did not keep up with the price changes. When I told her that customers consistently can't find prices on items, (as I grouse about not finding items, other shoppers in the aisle are mumbling similar frustrations) she said the items are continually moved and they can't keep up the new placement. (They do this to intentionally confuse blind and near-sighted customers.) She refunded my $2, but didn't offer anything to make up for the time spent waiting in line and inconvenience. You would think they would be apologetic, but no. They don't even know what an apology is: first, I'm sorry (they stop there); second, I understand we did such-and-such and it caused you (irritation, waste of time, money); third, restitution (refund overcharge AND give a coupon or credit towards next purchase); fourth, fix the cause of the problem and promise not to do it again!

So, I called the corporate number. I told the girl I was so mad I could spit, but would try not to target her. I started voicing my complaints. I told her I had complained for several years to the local managers, but nothing had changed. I told her I wanted to talk to someone from corporate, but she said no, because I had too many complaints. Unbelieveable! If I had made one complaint and ignored the other issues, then I could have talked to a corporate officer (maybe). At this point I began spitting uncontrollably (Tourettes?)... extinguishing a candle and showering the dog.

My complaints are:
Prices can not be found on the majority of items. (This has been going on for years, multiple complaints, no action.)
Price tags on shelfs do not relate to the items they are under. (Random drunken price placement?) In many cases, the tags don't refer to anything on the shelf, or even the aisle.
Shelf price tags (that do exist) were covered by stupid stickers that are suppose to promote shopping, ignoring the fact that the customer was already IN the store. (Each tag had to be forcefully lifted to find the price.)
Prices at the register are not the same as on the shelf (bait and switch).
Not enough cashiers.
Employees don't know what is in the store or where items are (more often aren't).
Lines were so long that people were putting down their selections and leaving the store.
An associate in the children's toy department was talking XXX rated vulgarities. (The corporate twit told me to not disparage the associates... amazing. And, yes, I am aware the word "twit" is disparaging.)
No accountability for mistakes. Nothing done to make up for inconvenience. (The corporate twit said the corporation has no policy to make up for mistakes or inconvenience to the customer. Boy, that's a corporation I want to do business with.)

Now on to the employees... what an unhappy bunch compared to other multi-stores. Based on what I've witnessed, I don't blame them. Overworked, underpaid, unappreciated, and having to deal with the unwashed, uneducated, and uncivilized masses, without backup at the ready. Start posting rules of behavior, in simple English and Spanish, for customers to follow.
Try things like:
Watch your children. Loose children will be adopted or sold into slavery, never to be seen again. (Maybe that's a bit overboard.)
But, really, start enforcing standard rules of behavior. The public needs to be educated on how to behave in stores. Intervene, chide them gently, but if they get belligerent, kick the jerks out. If they make a mess, make them clean it up, unless it is the accidental things that kids do.
Seriously, in the old days, someone would use an announcement system to chide misbehaving customers to watch their kids or stop making a mess. Can't umKay-Mart start doing that?

How to quick fix the problems:
Establish priorities and goals. While the overall goal is to make money, the priorities are how to get there. People, customers FIRST, employees, vendors.

Stop doing 'put' work. Put it here, put it there, put it where nobody knows where the heck it is. Stop moving everything around, just to be moving it. Think about how hard it would be to shop the store, if you were blind and everything keeps being moved.

Organize where items go and keep the most purchased items for that section in an established spot. Place new items to the sides of the established and most used brands, but keep the most used brands in the same location.

Have one person responsible for making sure the pricing tags and computer inputs are current. The time wasted by making customers search for and ask a clerk for prices is tremendous, not only for the customer, but for the clerk.

Retrain clerks and managers. Stop calling everyone a manager. Have badges that say "Clerk". Stop the malarkey of calling everyone "Associates," which has been shortened to "Asses" by the general public.

Stop clerks from chit chatting with each other during work hours. Chit chat with customers is okay, to establish community relations.

Know your customer. This area has a 50% high school drop out rate. We have a verified and acknowledged 20% unemployment rate (the real rate is more like 25-30%). There are a lot of poor people. Offer a small, sturdy, shopping-box dolly at cost, because a lot of people must walk and from the store. With a dolly, people will buy more when they shop and will stop stealing the carts.
Team up with the local college (nursing students) to provide weight, temperature, blood pressure checks EVERY Saturday. With your database, tract those readings, if the customer wants.

It takes 21 days to establish a habit. Have a huge, store wide sale... 50% off. For Easter, offer a dozen free eggs (no strings), by sending out postcards, one offer per household.

The BIG fix:
Get a good software program. Whatever KMart is currently using is complete garbage. Organization, distribution, and flexibility, is the key.

Change your name. Rainman was right... umKay-Mart "sucks".

Add new departments (may not be the same in all Kmarts): computer repair and pharmacy. Kmart is missing the current trends of service demands and the big money makers.

Bottom line... Kmart sucks the marrow from the shoppers' bones.

very cool and neat

Here are a few of my recent purchases.
1. Memorex 19" HDTV/monitor bought in December 2008 for $199. Works great. Excellent picture quality, still had it in stock 2 days after the Sunday flier came out....Price was as cheap as 19" HDTV's could get anywhere at the time.
2. Tomtom GPS for $79 after rebate.. Purchased same time as above. Rebate fulfilled. Still works great, (easy to use), no complaints.
3. Tile Bird bath for around $60. This thing looks like it would cost literally hundreds of dollars given its level of detail and exquisite inlaid pastel colored tiles. It ended up being too nice to put outside. Amazing deal.
4. Northwest Territory Inflatable mattress...$20. Not exactly like sleeping on a $500 mattress, but was still a good deal. No leaks or problems after 2 uses.

I also shop there for the fleece (Joe Boxer brand) which is excellent quality for the price. Even at the regular price of $8 it's a great deal for the tops or sweatpants. But half the time you can get them on sale for $5, which is a steal.

My time is worth money and to go to WalMart and park a mile away, run an obstacle course around all the overweight people moving like slugs, and then have to search and for a checkout with less than 5 people in line and wait another 10 minutes to get thru just isn't cost effective, unless you work for $5/hour. I think the last person's point about rather waiting in line for an hour at Wal Mart hit the nail on the head, which is the great irony of shopping there: if you value your time you end up paying the same or more anyway. To top it off, they raised the price of my favorite Sam's club cranberry juice to over $3, up from $2.34 in 2008.

RainMan was right Kmart sucks!!!!!!! Their new return policy is stupid I got a xmas gift in the wrong size all I needed to do was get the exact same item in a different size and was told I couldn't because I didnt have a sales receipt. Not everyone includes their receipt for purchases in your gift I could understand if I was trying to exchange it for something different or asking for cash back but gez a simple change in size??? I hope walmart puts them out of business I have shopped in kmart for close to 40 years but I will never step foot in another of their stores again I hope the $35 dollars they gained for my useless xmas present is worth the future sales they have lost from me. Dont bother writing a complaint all you will get back is the same crappy computer generated email i got. As far as I am concerned they can shove it where the sun dont shine. I would rather stand in line at walmart for hours on end then to deal with a company that does not appreciate their customers patronage. It is my sincere wish that your company folds and goes under like the turd it is!! I HATE KMART

Boycot Kmart and Sears! My friend worked for Kmart for nearly 30 years fulltime and on Dec 22nd they told her that her position was eliminated! That's right...few days before Christmas. No severance...no nothing...just "sorry about this".

What kind of company releases their long term employees right before Christmas to save a buck!
I'm done with Kmart & Sears.

My girlfriend bought me a PSP Go for Christmass thru LAYAWAY program. When I oppened it I noticed two weird dots on the screen. I looked at the box and sure enough stuff from Kmart stapled a receipt to the box... No big deal , right? I went and replaced the unit for a new one. Had no problems , I overheard customer servive reps talking that it's not the first one and they are going to send another back. OK , cool. When I got back home and took unit out of box it felt weird. The label came of easy ( original was hard to remove ) and when I looked inside screen had a mark. Looked at box and ... offcourse , staple marks. So much for sending it back. Went over there again and swapped it for a new unit. Opened it at the customer service desk. It's all good now.
The stuff was friendly and helpful but beware of possible damaged units if You are buying one.
Look at the front of the box carefully if You can.

I ordered Beatles Rock Band for Wii (out of stock EVERYWHERE) but I somehow found it at Kmart.com a week before Christmas. Reading these reviews, I expected the worst (they were probably either going to say it was out of stock a week later, or just never send it and not refund me). HOWEVER, 2 days later I got a shipment confirmation e-mail! Still kind of expecting the worst, I looked at the tracking, and not only did they ship it on time but they also upgraded it to 2nd day air without even charging me for it. So I got it before Christmas, everything as described. Overall perfect transaction. While I was disappointed to see so many negative reviews regarding Kmart and Kmart.com, here is one person who had an overall great experience with Kmart.com...

Kmart is ghetto as hell. Even their website is ghetto. I was buying some pajamas pants for my Mom on their website for Christmas, the pajama pants I bought said they were on sale. When I checked out they charged me full price for the pajama pants even though on the item page said they were on sale. I contacted customer service through email and a person told me that these pajamas pants were never on sale even though I was staring right at the SALE price. I took a screen shot of the item page and sent it over to him, and he continued to deny it saying that I photoshopped the picture. What. The. Hell. Needless to say I canceled the order and will never do business with Kmart again.

AHHHHH....The drowning abyss of sorrow that is Kmart! Why yes I worked at Kmart. Of course it sucked donkey balls, which I suspect that is the purpose of your first job. My store manager was color blind, uneducated, and white trash. The assistant was a redneck and arrogant, which doesn't equal good things for the bright young people who did the real work. We had a good assistant manager, but she was transfered. I was solicited for sex as a minor by a gay man, and the management would do nothing. For minimum wage or close which was then 5.60 or so I had the pleasure of loading bags of manure and mulch in the wonderfully muggy 100+ degree south carolina summers, take out butthole's furniture, get kicked by children......it doesn't really end.
Highlights - Having to watch a child with a crappy mother chug iccy till he chucked and then the family walked out and I got to mop. Getting high from cleaning the air freshener isle. Getting tipped in pills and a nickle for taking out bags. Co workers having sex in the small stock room. Watching customers steal because our security man couldn't get a raise and left. While cashiering checking a mexicans bag and finding it full of Kmart lingerie.

Long in a short...avoid Kmart if you want to retain your IQ or don't want to get the Clap.

I work at K mart. It is sad to see all of the bad reviews. Personally, I think that it is time for customers to take responsibility for their own behavior. In the store that I work for, the managers and most of the employees bend over backwards to help our customers. I guess that some people think that it is ok to talk to an employee like garbage just because they work there. We can't help it if people don't show up for work and there aren't enough registers open. It's not the cashier's fault if you don't understand what buy one get one 50% off means. You don't have a receipt and you bought something here 6 months ago? Sure we'll give you cash back. The carts suck? Put them back in the cart corral. Maybe they won't get hit by a car and have bad alignments. Open packages? How about letting someone know when you see someone stealing? No, just walk by. Can't find what you're looking for? Try the department it belongs in. Want to get checked out? Wait your turn, like everybody else does. When I go to a store to buy something, I understand that there just might be other people there that want to buy things too. Do I interrupt you while you are being waited on? I'm in a hurry! How many times do I hear that a day. Don't wait till the last minute to buy a gift for someone and then blame us that it is out of stock. Guess what, I don't care if you go to Walmart. You'll be standing in line there too. We didn't print the flyers, or order the merchandise. We are doing the best that we can with what we have to work with. Try to have a little compassion. Throw your empty coffee cups, candy wrappers, and snot rags away. Were any of the sweaters in size medium that you picked up and tossed back down on the table, (that was just straightened), any different? How about the hair spray that you sampled and set back on a different shelf any different than the can than the one you are buying? Or the deodorant that you decided to try and tossed on the floor? Try this crap at walmart and see what happens. Or how about Target?

kmart in west babylon long island new york is THE WORST EVER KMART TO WORK AT/shop. i worked there for a year and half and they decided to fire half the store over using coupons they never told employees they couldnt use. SCAMMING PEOPLE> they hit them with a civil suit and said they confessed and made them pay twice the amount CAN U SAY SCAMMERS? half of them were minors. BESIDE THAT. Even before that the managers HAVE NO IDEA how to run a store there front end cashier manager is a the nastiest person alive and does disgusting things with her employees. ex having sex with secuirty guards and 3 somes with employees and managers know about it DOESNT GET U FIRED APPARENTLY, also the 500 complains from customers how shes rude does nothing. beyond her its just a complete crap hole to work for the scam customers make prices up when theres no upc's . Theres not one manager in that store who knows what there doing.. its filthy..they have cashiers clean up throw up and poop in the bathrooms... theres rats and big bugs everywheres.. the foods expired people leave it in the throwback bin for hours milk and then put it back. none of the prices ARE EVER RIGHT. never. they work you to death and dont give your raises when you earned them. then they promote people who can t even add and fire the hard workikng ones. i suggest no one ever works there and they get shut down. its a horrible place to work customers always walk out and if it wasnt for there low class customers they would have 0 business. They never have what the advertise and if they do they pull a scam its not that one when clearly it is .ALSO there supervisors override there ciggerates and take things but dont get fired but they fire SOME people for using 8 dollar off coupons? HM and then they promote people who used more then like 5 of those coupons. because this is a fair company to work for? I THINK NOT. This store needs to be shut down or fire all the over paid assholes running it. they get away wikth murder how they treat there employees so bad and talk about there customers THats now how you run a store. This is why your bankrupt and no one shops at your trashy low breed run store. THIS STORE DOESNT DESERVE EVEN ONE STAR. OH AND I COULD GO ON WITH MORE STORIES FROM THIS PLACE BUT ID BE TYPING FOR HOURS HOW TRASHY AND DISGUSTING THERE'MANAGERS' ARE.

The Kmart store in Longview, TX is a joke and a waste of time! They never have the item displayed on their shelves in stock to purchase. Twice in the last 15 days I visited the Longview, TX store to purchase a TV that they have displayed. I was told "We don't have that item, and we don't know when we will get anymore in". Why don't they just hand shoppers an invitation to Walmart? Morons!

It wasn't just an isolated case of the one I wanted wasn't in stock. There was a lady in front of me, who had experienced the same thing.

They wonder why Walmart has the majority of the shoppers? Try getting your inventory in control.

In my opinion, Kmart doesn't even deserve one star on this rating. The shopping experience is totally aggravating.

I worked for a Big Kmart for awhile before I moved to be with my boyfriend who got out of the Marine Corps. I began working at a Super Kmart when I settled and I hate it. The Big K that I worked at was like a family. People knew who you were and everyone got a long. I was a lead in the men's department so leads were left a lone to do their jobs during the day a long with any other floor associate. They always have enough cashiers and if not jewelry would take anyone with five items or less. Honestly in my opinion a Big K is better than a Super K for the associates and customers. Super K's are too much. Too many managers, not enough cashiers and the soft lines department hours always get cut. They put me in hosiery and it was so bad. Nothing was located in the stock room and the poor leads could never get their work done because soft lines were always called to the check outs. Also people are a lot more crotchety at a Super K and most of the managers have a clue. Today I was confronted by the checkouts manager lady because I was marked for not handing in a till. She was a rude b*tch about it. I told her to go watch the cameras to see that I turned in the till I didn't use. It turns out I did the supervisor just lost the slip with my name on it. Did I get an apology? Nope. One thing I know in common is Kmart never says good job. It's more "is that it?" kind of attitude. Super Kmarts have too many architects and not enough builders imo and then everyone gets pissed off when the job can't get done. I miss my Big K. :-(

Kmart is worse than it was before it went bankrupt and doing that just has to take a lot of effort. Their signing program is a joke. A lot of items you can't figure out what the heck the prices are and those pole mounted scanners are even wrong too often. How the heck do they manage that?? Their counters have more holes than swiss cheese. If you complain that they don't have advertised merchandise you get a bunch of baloney about how they plan the ads six months in advance and the vendors screw up. For Gawd sakes people if you plan six months in advance and still can't get it right why the heck are you wasting your time planning at all? That isn't an excuse; It is an insanity plea. They do have loads of those rainchecks though. Of course they seem to never mail then to customers 'cause apparently no one told the employees that the program counts for anything. If you go to the electronics department just try and find an associate who knows anything about a major purchase item like a big screen TV. Dudes, if I am gonna spend $1500.00 on an HDTV someone at that store ought to know something about the friggen products. Customer service is a joke. With the place looking like a ghost town there ought to be a couple of employees around to help customers. If these new manager are supposed to be better than the onmes they kicked out the door someone is asleep at the wheel. I can not believe this company is still in business. It is absolutely amature, a joke in the retail business and sucks to high heaven.

Kmart is a horrible place to work. All the customers are assholes, decent coworkers quit after a month or two (because of the customers), and everything in the store is a gigantic mess (because of the customers). Now, the Kmart I work at may be especially bad because it's on the bus route for the trailer park, the ghetto, the retirement home, the association of retarded citizens, and the state mental hospital, but after working at Target during the holiday season I really don't see why I should have to put up with that shit for minimum wage. Especially working in the garden shop, where I have to be a cashier, shelf-stocker, and an appliance salesman all at once while helping customers move things they can't lift (which is usually everything since the average Kmart customer is 112 years old or too fat to walk). I don't know why any of the people who shop their keep coming back either, since they seem to hate the place so damn much. And the worst part is working as a cashier. At Kmart, 99% of the customers will complain about the price of whatever you just rang up. This is because everything is labeled wrong, and nobody who shops at Kmart knows how to read. In fact, I hate the place so much that I'm going to go apply at Target again as soon as I finish writing this.

Kmart is the lamest store on earth. The one in Oakley, CA is dirty, dusty, messy, dreary & over-priced. I went there thinking I could get some make-up & other toiletries there for better prices. Every single item I buy is cheaper at Target. The make-up is even cheaper at Ulta Beauty (which I thought would charge more as it is a specialty store). There are about two people that work there whenever I have visited. It is really close to where I work, so I get this big idea every once in awhile that I should check out their sales. I think I have finally learned my lesson. Kmart will never have what I am looking for at a better price, I will always have to wait in line at the register & most of the employees will be rude. The final time I went in there, I was looking to buy some Commit lozenges as I am now addicted to them instead of cigarettes. They charged ten whole dollars more than Target charges! Even I am not THAT addicted! One time, I thought the sale on Nintendo DS games would be good. The sale price was what other stores charge regular. Wow! They really suck.

I no longer shop at Wal-Mart as they are evil and have no concept of human rights. now I cant shop at Kmart as they have no idea what "discount" means and they don't know how to make people want to shop in their store. Sooo, Target is my one and only! I love Target anyway, so it's a match made in heaven:-)

I miss not having K Mart in my area. We certainly need a counterbalance to Wal Mart. Monopolistic thinking is never good for consumer. I used to sell guns and sporting goods at K Mart in Irving. Go Kmart.

A family member of mine was fired from Kmart along with a co-worker. They both had been with Kmart for close to 30 years (each). What did they do? My family member used a coupon to get a free $10 gift card, when she purchased her prescriptions. The co-worker was the casher, she was taking the coupon and giving the customer the gift card & then the customer would use it to pay for their prescriptions (if they wanted to). This is what my family member did. Well it turns out that you can't use the free $10 gift card on the same day. It was only later that we figured this out when we read the fine print on another coupon that was in the paper. No one in management gave them the benefit of a doubt or explained to them how to ring up the sale if it was being done wrong. Kmart security told them they were a "team" stealing even though nothing it their pass would show this to be true. The security guy and the manager (that had only been there 2 months) told my family member to write down what she did and sign it, after she did they said that she had "confessed" and then they fired her. Later they sent her a $400 bill, even though she was never been charged with a crime. I can't tell you how many hours she worked off the clock for that company over the years. Kmart does not want good people who know retail working for them and they only think that the employees are the ones stealing. The security gets a bonus for getting thieves and an even bigger one if it is an employee. To top it all off, my family member transferred her prescriptions out of Kmart and they sent her a coupon for a gift card to come back, because they lost a "valuable customer".

The K-mart Located at 5141 Douglas Ave. in Racine Wisconsin is quite a joke, Roger Wipf the poor excuse for a manager and William Simmons the assistant retard, do everything but run the store properly. They are stealing stuff from the store and then blaming it on any employee they can. Most K-marts have their share of theft problems but this one is close to having to shut the doors because the management doesn't know how to manage a store. When you go tho the store they never have enough cashiers when you need one. I live in Caledonia and I am spreading the word to everyone I know not to shop at K-mart any longer. Just for info did you know that K-mart is so cheap they can't even hire real security people, so most of the time no one is even looking at the camera footage. The douglas ave K-mart only has one security person, and that is sometimes. it is a prime target for theives. Also when you hear the page, security to zone A or Security to any certain Dept. That is FAKE!!! Yeah, they do not have a security Department. What it should say is attention attention K-mart shoppers were having a special take anything you want sale. Most people don't know this but K-mart employees can't even stop you and they dont have a person on staff who can actually stop you from taking anything from the store. They have to wait for the police to arrive. So get the word out K-mart sucks, it will only be a short time longer and the whole chain will be out of business. someone I know used to work at this K-mart and my Final word is K-mart SUCKS!!!!!!!!!

Kmart is the worst store on earth. I worked for them in a professional capacity and they spent time taking my picture constantly on security cameras. I a

Kmart in Kona Hawaii is really terrible. Their service suck and they price things the wrong price, over charge you, then don't honor the price. I recently purchased some roman shades that had a yellow sticker saying $20.00. This wasn't the only blinds with a yellow tag on it. When I checked out they charged me $25.49. I took it to customer service and they questioned me about the tag, because it was a toy department tag on it. They made me feel like I had changed the tags. They ended up telling me that I had no choice and had to pay the $25.49 or return it. To me, they should've honored the price since it was there fault. I ended up getting my money back. Everyone shops at Walmart and I felt bad for Kmart so I became a loyal customer. No more....Walmart here I come. They keep it up, they will be closing down when Target opens up here in May. They just lost one more customer and after I tell everyone I know (which is about 1/2 of the island), their done.

I work at Kmart (Yipee...not) as a cashier. The Kmart that I work at has a mix of people but they can be pretty much divided into two categories: Those who work and those who expect to get paid for showing up. Those who work spend a lot of time hearing complaints about (and from) those who don't work. A great majority of the customers are in a relatively friendly mood, so long as they haven't been waiting in line forever. It's those other customers that make it hard. They are the ones who have run into a few of the non-workers and now they're pissed. They don't care who you are or how nice you are, if you have a red vest on then all the problems that others have caused them is your fault. The part that really sucks about being a cashier is that you don't spend a lot of time out on the floor, so when a customer asks you if a certain item is on sale there is a good chance that you will have no clue, and that makes them mad. On occassion there will be a mix up with the merchandise. Maybe someone put up an incorrect ad or didn't take a previous ad down. Maybe the computer is just not cooperating and it won't ring the item up on sale. We can't control it, but it becomes our fault. Maybe the manager has some crazy policy that we think is totally stupid and that the customer doesn't like. It becomes our fault. The only people who have it worse than the cashiers are the customer service people who are paid to listen to the complaints that they DEFFINATELY did not cause, but when the customer shows up, it's the service person's fault. The main issues that cause the customer so much misery are issues with the coorporate office. Like did you know that each Kmart does not control their heating and cooling system? No, the Kmarts are all set at the same temp by some office DOWNTOWN and the managers can't even fix it.It sucks. I had a lady once come to the checkout and she litterally screamed at me for five minutes because 1) The customer before her had their card and check declined and so 2) I had to get a manager to do a "total void" which took seven minutes because that same customer who had their stuff declined was arguing with the manager (who has no contreol over that person's finances!!!) and so 3) she was late now for her son's basketball game and on top of all that 4) her shoes weren't ringing up for 50% off. I calmly explained that the sign did not say 50% off, it said buy one and get one 50% off. She then proceeded to call me an idiot and when a coworker tried to tell her that I was indeed correct she proceeded to call my coworker a toothless crack whore who knew nothing but how to work a corner. The manager called security but the lady stormed out. And then I had to wait for another total void. Support your local cashier.

Kmart has never been a popular store but it is the #1 place where I buy my kids clothes and maternity clothes. When you have to stick to a budget, Kmart is great. The styles are down to earth and cute- none of this mink-collared knitted sweater crap. I love Kmart!

The Kmart in Tallahassee is the worst. Iron Man toys were put on sale (buy one, get one free), and I wanted to buy some for my son, who is a big Iron Man fan. I went on Monday, but the store was out of them. So, I asked for a rain check. I was told that the rain check machine was broken. When I went back Wednesday, there were no Iron Man toys, so I requested a rain check again. I was told that I could not have a rain check because the items were in stock. When I told the customer service person that there were none on the shelves, she said, "Well, maybe they are on the truck." The bottom line is I wasted almost an hour of my life over a two-day period and still have no Iron Man toys and no raincheck. Kmart sucks.

Kmart is a horrible place to work/ shop at when i worked there i could never understand the manager because he had a bad studdering problem grrrr and when i shop there well lets just say i had to return most of the crap i bought!

I do work in retail, so I have a little something to compare it with. The Kmart in Cudahy, WI has some pros and cons. The first pro being that it is not Walmart. :0 However, the particular store I usually frequent has no air conditioning. This has been going on for several years. So I just don't shop there in the summer. I feel sorry for their employees in the July heat.

I'm only putting 1 star because I have to....

I had the worst experience at Kmart in Tallahassee,FL yesterday. I went to do a simple exchange and I could tell the lady was having a bad day, so I was sure to have lots of patience. She told me to go get the clothes that I wanted to exchange so I went to the girls' racks and those items were no longer there (I bought them 3 weeks prior). I asked if she could tell me the total and I would just get different items in that amount. She said I'll just give you your money back and you can pick what you want but it's going to be the lowest retail price. I didn't quite understand that until she started ringing them up. She scanned an outfir that costs $18.99 and she said $3.60, I said $3.60? and she looked at me and said 3-6-0. I was appalled that I had spent $163.00 on school clothes and she was going to give me 20-30 dollars back! I asked for the clothes back as my middle child will fit into them next year, but OMG this was rediculious and I will never ever spend a cent of my hard earned money at the store again.

Amanda
Tallahassee, FL

K-mart sucks it really really sucks! They have crappie customer service the manager can't even understand that someone just wants what they bought thats not broke. What a idiot! Sand Springs, OK

Ugh, I will be ok if I never visit the Greenville, Michigan K-Mart store again. They put a coupon for a $10 gift card in the sale ad. When I bring my new prescription there they tell me I only get $3.50 because that is all they made off my insurance. I can easily go to Wal-Mart next door or Meijer's across the street. If they go out of business, I understand why.

They have good sales sometimes.  And, surprisingly stylish clothes for Kmart.  Not as interested in the store if there is no sale going on.  Also, wide selection of sizes for everyone.  Always have sales on their jewelry... wouldn't nescessarily look for diamonds there, though.  A lot of times it is hard to tell, by the stores posted around the store, what exactly is on sale, and what is not.

K mart is still around lol?   They once were decent, and dominated the 70's and 80's.  When Super Walmarts started popping up in the early 90's Kmart couldnt hang.

KMart is HORRIBLE because of their regular customers! Unfortunately, there is a KMart in the same shopping center as my restaurant, so when I need something in a hurry, that's where I go. I have never once had a problem with the employees. They all seem intelligent, friendly and competent. However, the people that shop there on a regular non-errand basis....WOW! I have seen kids blow snot out of their nose onto the floor! I have had to stand behind a woman who was arguing over a couple of bucks b/c she can't read a sign, while there are 10 people standing in line behind her. Just today I ran over there to buy some work out stuff and this woman lost her son TWICE in the store!!! I'm sorry KMart. It's not you. It's your customers. You really need to re-think your target market.  

Oh, I almost forgot...there are ALWAYS bags and boxes ripped open with the merchandise missing (gee...I wonder what happened?)  While re-thinking your target market, you may also want to invest a little more $ into Loss Prevention.

Close to home; always well-stocked; lots of registers open to check out. No problems here!

I went to kmart.com and bought a bunch of baby items as I am expecting my first child and my husband and I refuse to shop at walmart anymore. They were offering free shipping and I am 9 months pregnant so I said why not? Well, to my dismay I get the package and over half the stuff I ordered is missing, I called customer service and am told to go to the store to get a refund on the items I didn't receive, or to wait up to 20 days to get credit back on my card from them. This sounded absurd to me so I called my local store and spoke to a manager who says they never heard of such a thing and couldn't give me a refund on merchandise that I never received...so I'm livid at this point. I called customer service again and asked to speak to a supervisor and explained to them that the items that are missing aren't even on the packing slip so they must have never been shipped out but then she says they have to run what is called a "tracer" with UPS to try and locate the items anyway and that takes 7-10 business days. In the meantime they have my money tied up...over $150 worth of merchandise that I need right now before my baby is born, and I can't go out and repurchase this stuff until there is a resolution!!! So two days later I get a mystery package from Kmart and I got all excited thinking oh boy my stuff came...well I opened it up and they sent me the same items I had already received a few days prior...so now I still don't have what I ordered and double what I got in the first shipment that came. I called again and got this snotty little hispanic lady who tried interrupting me a few times while I was going through the story of what was going on and I went off on her telling her that I am the customer and that she gets paid to listen to me complain whether she likes it or not! I still have to wait until this tracer is completed with UPS before they will even ship out the items that I am missing, in the meanwhile I have to send back the box that came that has stuff in it that I already have! I must say that even though WalMart is somewhat evil and mistreats it's employees, I never had any problems like this with them before. We just recently stopped shopping there. Now we will never step foot in or order anything from Kmart ever again. Looks like we are just going to shop at Target from now on. Kmart doesn't even deserve one star.

Get ready for this folks-I went to my not so local k-mart today. I shop there about twice a month. It is not crowded and near the Lowe's and Home depo. In Mt Laurel, New Jersey across from the Moorestown Mall on Route 38 and Lenola Road IN Moorestown, New Jersey. Anyway I just needed a few misc. items. There were no plastic hand baskets to be had. So I got a cart that was rusty and had bad wheels. I enter the store and head to the cleaning products aisle then down the paper aisle. (Mind you it is Thursday around noon.)blocking the Aisle about midway was a pallet. I had to lift my rusty shopping cart over the pallet to get some toilet paper. There was a sales associate changing prices (who had a mess of paper and packing material all over the floor which prevented me from goign backwards with the in need of repair rusty cart) that never said a word to me. Not can I help-oh sorry but we needed to fill-kiss my ass nothing not a word. I then headed over to health and beauty aids as I wanted to buy some condoms. After which I wonder around the store for lord knows what reason looking at half empty shelves. To my delight they actually had two cashiers so there was no waiting in line. My cashier rang up my order. She over stuffed the crappy bag which ripped. She was polite enough to ask if I wanted a rebag. Which I told her "no thanks that I would not need one for the short trip from my car to the house". Anyway the cashier forgot to deactivate the security bar on the bottom of the condoms, which sent off the security alert as I was walking out the door. I immediately stopped and waited for someone with the company to come over and look at my reciept and remove the security tag. Anyway this tart at the "customer service" counter started demanding that I return to the counter so she could scan my purchases.....? I said to her no you can come here and check my bag..she said OH NO you need to come to me. Anyway after a few back and forths, she finally sent this young kid over to my shopping cart. Instead of just peeling off the security tag, he took the box of condoms and walked all the way back into the store to swipe the security tag. Mean while every person in the store coming and going is standing there with his/her mouth open watching me. There were 9 items in my bag. They embarrassed me because they did not train the associates in this location. They own the associates actions, they own the associate training. They totally missed the part on not making the few customers they have left not feel like ass's. They missed the part on how to apologize and be discreet. I have to say that I will NEVER again set foot in a K-mart. I will tell anyone and everyone who will listen how they allowed their associates to talk me and treat me. I have never set foot in a Wal-mart, I never will. But Target has found yet another customer. I sent an e-mail to the kmart values your opinion sight. I doubt they will call me or do anything. If they want to survive and turn that third rate discount gain around, they need to first stock the shelves, and NOT AT NOON ON A THURSDAY. They need to train the cashiers to totally remove the security tags from the few items they actaully have on the shelves to sell after they have been rung up. They need to invest in some carts that have more then three working wheels. They need to teach the associates to help a customer when it is clear they need help. Oh and one last thing they need to fire the lard that was behind the "customer service" counter that felt it was ok to treat a paying customers like a common criminial. Honestly if I was going to steal I would not have stopped and pulled out my reciept I would have hit the pavement running. RUDE-disengaged-incompetent-employees. Do not shop here.

A 2.5 to me. It is too bad that K-Mart has gone so far down hill. I find myself more disappointed than happy. For one thing the store near me has more than their share of employees with rotten moods.it is rare to get someone in customer service who go can actually do their job. they are usually slow and act like you are bothering them. More than one time I have had them be rude to our family. the merchandise is okay. Of course you are not going to get high fashion at Kmart but sometimes they have reasonable prices. they do not always do a very good job having clothes in the sizes needed. I do not go here too often unless they are offering a good sale on something. Most of the Kmarts in our area are closed. I have the feeling that Kmart will not be around too much longer.too much competition with Walmart, Target, and Meijers.  Kmart had it's place years ago. but seems to be the store of the past. others have surpassed this sad little chain.

I Went To K-MART ; AND I HAVE NEVER BEEN SO UNIMPRESSED WITH SERVICE -----------AND HUMAN RELATIONS AT A LOW LEVEL I THOUGHT EVER EXISTED-IN OTHER --WORDS I WILL NEVER STEP INTO ANOTHER ONE EVER! -EVEN IF ITS THE LAST STORE ON EARTH LEFT WITH WATER-I THINK DEATH WOULD BE MORE APPEASING=---------DR FATE 05/20/2008 + I DONT THINK THEY EVEN DESERVE A STAR-

One star is too good for them!!! Let me start by saying I am bald. it is 90 degrees in L.A. today and I wore a hat to keep the sun off my head. Apparently, to Kmart that means I am a criminal. I had no less than seven workers give me that "hello" in a tone of voice to let me know they were watching me. I got in line to pay for my pint of ice cream only to be told it was closed. When I asked why they had only one register open with 20 people in line, I was told I could go to Customer Service (joke). After being ignored for 5 minutes, the cashier asked who told me I could come to her. I told her that since no one there understood what service was they could put the ice cream back themselves and walked out. Finally the old bat at the door had the nerve to ask to see "my receipt." I told her that I didn't buy anything and to get out of my face. They needn't bother to look for me there ever again.

I forgot Kmart even existed until recently I was shopping for an inexpensive table and it kmart just popped into my head. I went to shop there after visiting Wal Mart, Target, Ikea etc. and was reminded why I never shop at Kmart anymore. It can all be summed up in one sentence: There is just no reason to. The only good thing I can say is that in the early afternoon on a saturday (when most stores are busy) the store was virtually empty, so I got a good parking spot and was in and out quickly.

I went into a Kmart in Sarasota area near Venice, Florida. The store has the worst managers. The cashiers seemed poorly trained and when the lady in front of me had to have a void it took nearly 10 minutes for a very unprofessional long haired manager to appear. She was rude to the employee and asked "What do you want". There was never any apology to the customer for having to wait. I used to shop here and the clothing area used to be organized it looks junky. So does the domestics area. Cluttered and poorly stocked. The people in electronics have no idea what they are doing. I was told they do not sell nitendo ds games,,my son found some behind some glass.There is poor selection of movies and that is a sad garden shop. The employees did not seem happy the few I saw. It's sad to see the decline of the quality of help too. When I used to shop there you knew some of employees by name. They are gone except for 2 or 3. It looks like management is asleep. I can't shop here anymore it is just too much of a downer.

I visited the KMART in Waterford Michigan in Feb 2008. I brought a pair of slack to the cashier to purchase. The slacks were taken away from me and I was told that I could not pourchase them. I had cash in hand and I was ready to pay. I was given no explanation. I called complaint line and was told that someone wouid contact me within 24 hours. No one called. I called again and finally a manager called to tell me that she would call me back and tell me why I could not but the pants. She never called me back. I wrote to complaint line and got a form letter response. If I pick something out to buy that was for sale in a store why would the employees ta KMart take it away from me and tell that I could not buy it? Is this even legal? Everyone that I have been able to tell about this knows and will think twice before shopping there again!

The things I hate about Kmart is that it's like pulling teeth to get any customer assistance at all, but the big thing is that if you want something other than the most mundane items such as underwear and t-shirts, then they probably won't have it!!  Here's a list of things a department store really should have but our local KMart didn't: hot-pan pads (I kid you not), electric hot-pots, cast-iron frying pans, rubber overshoes.  That last one was just the last straw.  All my business that went to Kmart is now going to Target, even though this will mean very long busrides and stocking up on things because the long busrides mean I can't just go to Target on a moment's notice.  And reading other people's experiences with Kmart, it confirms my impression that they just don't care anymore.

This is a deteriorating chain. In some of them I see some shelves empty and some disorganization. Not all stores give a good atmosphere when you shop, but in most cases the quality of their goods are not as good as the competitors. I will consider the store as a last resort to looking for a thing that I can't find anywhere else.

The last straw! Never going back there again..thus far, nothing but bad experiences. Super slow cashiers, unhelpful clerks, sale merchandise always marked wrong. Sears should cut them loose before they drag them down too.

I ordered an item for Christmas online for my girls only to have K-mart email me the day after the order had been processed to let me know the order was being canceled due to high demand. Guess what? My payment wasn't canceled. Took me a full week to get my payment back. The item still showed on the site as being in stock. K-mart NEVER has what they advertise.