I LOVE MY MERCEDES! ...Therefore I am very careful with whom I trust with my car. Eddie and the Autonology staff are always friendly responsive and actually take the time out (with a lot full of cars)...to explain everything to me. I have been going to them for years and the quality is unmatched! The place is clean...the people are nice and I usually have my car back the same day. I have NEVER had to return to them for the same problem or followup check...it's always DONE! Good mechanic shops are hard to find...I am a loyal customer!

I am pleased with the work performed by autonology. Service was great and prices were even better. Only down fall is that I had to wait a couple days for mysa car, but definately worth the wait for the amount saved compared to the dealer.

I really dont know how anyone out there can say anything negative about autonology. These guys are the BEST. They have been servicing my european car and my entire familys cars for the past 2 years and they are the definition of professional. I have practically sent everyone that works with me to Autonology and they all state how satisfied they are with there service.

The reason I am stating this is because I read a negative review about autonology which I addressed with ED (who is the owner, I know this for a fact), and ED stated that the matter has been cleared up and it was a big misunderstanding and they did clear up the issue with the customer and that the customer was satisfied and even returned for further repairs.

All in all, the guys at autonology are great and there business speaks for its self. I mean that there lot is always packed with expensive cars and that tells you something about there quality.

Again and again, thank you autonology

On Friday, June 19, 2009, I took my Mercedes Benz to Auto-Nology Motor Service at 10158 S. Western Avenue, Chicago, IL 60643 at 773-238-5400.

Auto-Nology Motor Service has a nice clean professional facility, but the service is not as they state. They talk good, put on a good performance, but what are they actually putting on your car. Not the FACTORY dealers’ parts as they so promise… don’t be fooled… Appearances can be deceiving.

Pretending to put on factory parts, charging me for genuine parts, yet I get aftermarket parts. This is Consumer FRAUD… Auto-Nology Motor Service must beheld accountable for their deceptive practices and should not allowed to continue in this manner.

Eddie who claims he is the owner, is not the owner. Mahammad is the owner. Eddie states this was his business (liar). When I got my car back on June 19, 2009, the breaks squeak. Anyone owning a Mercedes knows you must use factory pads and rotors on a Mercedes. Eddie claimed he did, but lied. I took my car to Mercedes to determine why my breaks were squeaking and as I thought, Auto-Nology had put on aftermarket breaks; rear pads and rotors. Eddie swore he used genuine parts pads and rotors and could show me the box they came out of. I asked, Eddie, why would my breaks be squeaking? I don't know he said, it could be that it was a bad batch of breaks, all along knowing what he had done. But of course he never dreamed I would actually have them taken off and checked by Mercedes. I took pictures of the parts Mercedes took off, I wish I could attached them here. The new MB pads/rotors has the Mercedes symbol, the one's Auto-Nology did not. Later I asked Eddie (claiming ownership of the business) to reprint my receipt as to add in writing what he claimed to put on my car, genuine Mercedes parts. When my sister went to pick up the receipt, I was on the phone with Eddie. So he writes on the receipt per my sister, genuine Mercedes Benz pads and rotors. But in sections of speaking with him on the phone, he claimed I sounded upset after I told him I had the breaks taken off and so he shredded the receipt. Why would he shred the receipt? Guility. My sister never got the reprinted copy, she said Eddie told her I sounded to upset and shredded it stating I didn't need it. He knew this would incriminate him, that's why he shredded it.

Later after getting my car back from Mercedes Benz, I went back into Auto-Nology repair shop, but Eddie was out. I asked the gentleman standing at the desk who was the owner of Auto-Nology and he to said Eddie. So all the employees must think Eddie is the owner when in fact city records stated two other names on record. Eddie is listed as Manager. When Eddie calls me, he continued to stick to his story that he installed Mercedes orginial factory parts and if I didn't like it (get this) to take him to court. Ms. J he kept saying... are you done, like I said, if you don't like it take me to court. An owner would not respond or act like this Eddie, I said, so I don't think you are the owner. Take me to court Ms. J. he continues to abrutly state... Eddie stands by that he is the owner, but I found out differently by the City of Chicago website. Liar Liar.

My invoice statement from Mercedes Benz dated 6/25/09 states as follows:
REPLACED AFTERMARKET BRAKES WITH FACTOY MERCEDE BENZ BREAKS. INSTALLED NEW REAR FACTORY BREAK PADS AND ROTORS.

So beware of the polished, well groomed shop. Beware of all the promises on parts. Sounds great when you listening to Eddie give the spill of how they only use genuine dealers parts etc. Later he changed the wording on what he claimed to have said, another sign of guilt. They charged me $414.00 claiming they are cheaper then the dealer, another lie. Maybe sometimes they are, but in this case, the Mercedes replaced the rear pads and rotor and it cost me less. Auto-Nology is a rip off, one way or the other. I have also filed with the Better Business Bureau. And if necessary, I will take them to court. I will file this week if necessary charging them with 3 counts of Consumer Fraud. 1) Breach of Contract 2)Common-Law Fraud and 3)Illinois Consumer Fraud

Consumer Fraud is a crime, I don't think Eddie knows this.

With reference to the complaint addressed on June 19th, this customer did get brakes repaired at AutoNology. In brief, the customer was informed that original equipment was utilized on her vehicle and the customer did call in the following day and complained about squeeking. The customer was then informed to return to AutoNolgy and original brake pads would be replaced and that we would even show the customer the mercedes box the pads came out of . AutoNology did make an honest attempt to rectify the situation, but the customer was very difficult.
AutoNology in no way or shape would defraud any customer and made a ethical attempt to solidify the situation. Again the customer was informed that original equipment was utilized and the customer is attempting to hold AutoNology responsible as the customer may not be aware of what original equipment may mean and with that knowledge, immediately after hearing from the customer AutoNolgy did everything in its power not to bring it to this situation. With that said Autonology is regretful there is a disatisfied customer, but Autonology stands behind its reputation and will do everything in its power to provide its customer with quality, honest, and well priced work.

Eddie was great. He really took the time to explain the reapairs that Mercedes themselves could not repair and even threw in a free oil change. Thanks Eddie.