I wish there was a lower rating than terrible, because they would deserve it. I first got Met Life insurance when I got my license, because it was easy for my mother to just add me to her policy. After 5 years of dealing with their horrible customer service (long hold times, uneducated and RUDE reps, etc) insanely high premiums (my rates went up after an accident that was entirely not my fault, I was rear-ended), and general incompetence, I received a notice last week saying that my policy had been canceled TWO WEEKS EARLIER due to non-payment. I had set up for them to deduct payments automatically from my checking account and they claimed that a payment had been rejected due to insufficient funds, although my bank statement shows no record of any attempted withdrawl. Not to mention they are required by law to send me advance warning that my policy will be canceled by X date if I do not pay X amount. Never got that notice, the only notification I received was a bill saying that I owed them money for a policy that had been canceled two weeks earlier.

As you can imagine, I was completely hysterical upon learning that I had been driving around without insurance and didn't know it. I called Met Life and was assured that if I paid $170 my policy would be reinstated at once. I'm a little ashamed to say that I believed the lie and readily gave my debit card number, only to be transferred to another department where the rep had NO idea what I was talking about and told me I would have to pay the entire cost of a new policy, over 1k, to have my insurance reinstated. Not only that, this rep had never HEARD of the rep I had spoken with in the previous department. Needless to say, I hung up and called Geico (so far, so good, of course this is the honeymoon period so we'll see). Later, I called Met Life and attempted to get my $170 back. Seeing as the policy was canceled and I was given no notification, I don't see any reason for them to have that money. So far I've been met with attitude, B.S, and feigned ignorance.

They are lying, low-life con artists. I can only assume that the positive reviews here are from employees of Met Life or people with historically low expectations.

I had Metlife through an employer group auto insurance just for the ease. I can conclude that without ever having an accident or claim, Metlife is still a terrible company due to terrible customer service. After I left my employment, i compared my experience speaking (or attempting to speak to) representatives on the phone between the two auto insurance companies. I had no problems with my new company, but I would spend 45 minutes of my time on the phone with automated options before being "transferred" to customer service. Once transferred, i would get a message saying customer service is closed for the day, and that I should call again during opening hours of 9am to 6pm EST, even though I called at 2pm EST. After finally contacting a representative, they informed me that the various numbers I had been calling (the numbers that are listed on the mail i receive, policy papers, and the website) is the wrong number to call, and that I am supposed to call an unlisted number. I sincerely doubt the new number given to me would net any better results.

Absolutely terrible. I have tried to cancel my homeowners insurance policy unsuccessfully three times. I continue to receive bills and late fees when I have had a new insurance provider for the last year. The reps are rude and not helpful. Horrible experience.

Absolutely catastrophic. My father died in a terrible accident during Christmas. Metlife received all of the information it needed to process our claim within days. We turned in all of the documentation within the next 3 weeks because we need the money to help with the funeral and travels costs. It has now been 8 months!!! They are claiming they need to initiate an investigation into whether or not his death was accidental even though we've given them all necessary paper work AND the death certificate states Accidental Death. They will not give us a consistent rep. to speak with. This means we need to engage a different receptionist with the issue with EVERY phone call. They will also not allow you to speak with the person actually working on your claim. On top of that they have been rude, unclear and slow to respond. Needless to say, we will be initiatie a suit in the near future if they don't tell us what they need to process this claim soon.
DO NOT trust Metlife.

I've had Met for over 13 years and have been very satisfied. Their rates are a little higher than some but for the most part you get what you pay for. I've been in 2 accidents in that time (both the other drivers fault) and Met was very helpful in walking me through the process even though I didn't claim through them in the end (I opened a claim with them both times as they suggested but closed it when the other insurance company agreed to pay for all the damages and car rental and such). The one time I had significant hail damage on my wife's car the adjuster came out and was very prompt and thorough. He found several spots that I'd missed. As I said in the beginning I've been satisfied with them overall and would recommend them to others.

I've never had an accident in my life, almost 40 years of driving. I was recently involved in an at-fault accident which I'm questioning because the judge immediately dismissed it before I could plead either way. The total damage was 2,900. The Metlife representative said ANY at-fault case is automatically raised 25% irrespective of the amount, whether its 5.00 or 100,000 dollars. I would see my rates go up by that amount upon renewal. I don't know how these places work but I've more than paid double in premiums so far.

its an customer care company

My wife and I have been with them for over 6 years with both our Home and Auto Insurance. Neither of us has had a speeding ticket, accident, house fire, etc. We never had one claim with them until my wife's car was totaled after being hit from behind one rainy morning. The responsible party was given 4 different tickets for the accident. Luckily my wife and 4 year old daughter were not injured.

The person who hit my wife had Allstate insurance which we decided to use to avoid dealing with Met Life and paying a deductible. Allstate's estimate of our car was a few thousand off what I was anticipating so my wife and I decided that to go through Met Life. Surely our own insurance company would be on our side and give us a fair estimate - WRONG!!! They estimated our car to be a thousand dollars less than Allstate said it was. I had done a little research to see what the average car value was and when I explained this to them AND THEN PROVIDED PROOF, they only tried to prove they were right. They offered thousands of dollars less than Kelly Blue Book Value. No matter how far up the chain I went, each person I spoke to sounded the exact same as the last person I spoke to. It was like they were reading their responses off a cue card or something. And nobody, including SENIOR management, seemed to care about us as people. We weren't faking injuries or wanting a premium price for our car. We simply wanted the average amount (which was very close to Kelly Blue Book) for the same car that was wrecked. They refused and offered thousands less.

I'm shopping for a new insurance company.

I do NOT trust Met Life with my home or auto insurance. Thank God it was only a car accident and not our house burning down. Met Life would have taken us to the cleaners...

They were in contention for the Malcolm Baldridge award in the mid 1990's when their investigation hit the fan and they quietly withdrew their application. Charles Schultz and Snoopy assisted their profile greatly in the 1970's, proving that a solid marketing campaign can trump the quality of product nearly every time.