I've never had an accident in my life, almost 40 years of driving. I was recently involved in an at-fault accident which I'm questioning because the judge immediately dismissed it before I could plead either way. The total damage was 2,900. The Metlife representative said ANY at-fault case is automatically raised 25% irrespective of the amount, whether its 5.00 or 100,000 dollars. I would see my rates go up by that amount upon renewal. I don't know how these places work but I've more than paid double in premiums so far.

Metlife has the financial backbone, stablity, and experience to be one of the most trusted financial/insurance companies in the world. My agent always treats me well and his investment choices have created the type of financial freedom I deserve.

its an customer care company

My wife and I have been with them for over 6 years with both our Home and Auto Insurance. Neither of us has had a speeding ticket, accident, house fire, etc. We never had one claim with them until my wife's car was totaled after being hit from behind one rainy morning. The responsible party was given 4 different tickets for the accident. Luckily my wife and 4 year old daughter were not injured.

The person who hit my wife had Allstate insurance which we decided to use to avoid dealing with Met Life and paying a deductible. Allstate's estimate of our car was a few thousand off what I was anticipating so my wife and I decided that to go through Met Life. Surely our own insurance company would be on our side and give us a fair estimate - WRONG!!! They estimated our car to be a thousand dollars less than Allstate said it was. I had done a little research to see what the average car value was and when I explained this to them AND THEN PROVIDED PROOF, they only tried to prove they were right. They offered thousands of dollars less than Kelly Blue Book Value. No matter how far up the chain I went, each person I spoke to sounded the exact same as the last person I spoke to. It was like they were reading their responses off a cue card or something. And nobody, including SENIOR management, seemed to care about us as people. We weren't faking injuries or wanting a premium price for our car. We simply wanted the average amount (which was very close to Kelly Blue Book) for the same car that was wrecked. They refused and offered thousands less.

I'm shopping for a new insurance company.

I do NOT trust Met Life with my home or auto insurance. Thank God it was only a car accident and not our house burning down. Met Life would have taken us to the cleaners...

They were in contention for the Malcolm Baldridge award in the mid 1990's when their investigation hit the fan and they quietly withdrew their application. Charles Schultz and Snoopy assisted their profile greatly in the 1970's, proving that a solid marketing campaign can trump the quality of product nearly every time.