I have no idea how people can say that Geico is a bad insurance company. They are one of the last "customer service based" companies left. The one claim I have had with them went smoothly. They were quick and prompt. I have had Geico on and off for 5 years. I always end up going back to them and have stayed with them now for 3 years. This is a very good company at least from my experience.

My name is Marcus. I have a Honda Crf250r dirt bike. I insured this bike on June 18, 2009 with Geico Indemnity Company. On June 19, 2009 my dirt bike was stolen out of my garage. I received a correspondence letter stating they were sorry about my loss and an adjustor would be in contact with me. No such event happened. I received a phone call to schedule an appointment with Geico’s private investigation unit agent. As I expected Geico launched an investigation. A private detective came to my home to administer an audio affidavit. I cooperated with the utmost politeness. After this I received several correspondence letters stating that they were going to cancel my insurance policy. As an intelligent person, I thought duh the bike is stolen. What caught my attention was the reason. This is a direct quote from the correspondence letter: “We consider anyone who uses their vehicle for racing as voluntarily taking an obvious risk. This type of activity is contrary to our conservative underwriting guidelines and is inconsistent with our business and economic purpose. Therefore, we will be unable to continue your policy.” I thought to myself, “wow what a statement!” Here is a company that pumps millions of dollars into Geico Powersports racing team for advertising with their name plastered all over the bike. It’s not like I insured my bike and myself for personal injury. I only insured it for theft and fire. Now that I have a claim, Geico says they don’t insure customers that race! What!? That would be like Honda saying, “hey public we put our names all over these motorcycles so you can buy one.” But when you call Honda to purchase one of their motorcycles, guess what, Honda only sells bicycles and roller skates. This is a classic case of false advertising. Now eight weeks later I have scheduled on August 27, 2009 an examination under oath with Geico’s attorneys. All of this hassle for a $1000 purchase. Now it’s personal. Geico has made me feel like a criminal and not a victim. Not only have they made me feel like a criminal, but an incompetent one by suggesting that I have stolen my own bike the very next day that I had it insured. I am cooperating as much as I can with the utmost politeness and courtesy, but it is getting very hard to put on a polite face.

June 6, 2009

My wife and I have been with Geico for many years and always found them to be extremely helpful and customer friendly. If your vehicle is undrivable or in the shop, Geico works with Enterprise Rent a Car and the combined services are nothing short of exemplary. Prices are very competitive for auto and umbrella and the administrative services at Geico are excellent and obviate the confusion and inconvenience you find elsewhere, especially with regard to billing options. Customer Service operators are friendly and helpful and have all your statistics at their finger tips. Also remember this, dealing with Geico, a blue chip, has it's advantages because they have the reserves and higher personnel to assist you if you need them. If you need insurance, believe me, you need Geico. Jay Adler

I knew that we were paying too much for our car insurance through Geico. I called to ask why the premiums were so high and received very vague answers such as "well it depends on a lot of factors" (such as?) "where you live, your driving record, the type of cars, etc." Yes, I know these things come into play, but it still shouldn't have been so much. The guy on the phone would not, or could not, give me a good reason so I sent my Geico policy and current rates/charges to an agent at State Farm. I got a quote from him for $100 LESS PER MONTH. I immediately switched and am happy with the company and every time I have to call on them or come into their office, they greet me with a smile and chat- just very friendly and personable people.

I am a very happy geico employee, they have awesome benefits, they treat their employees very well, and everyone I know in my office is happy there.
check out am best, moodys, standard and poors and others and you will find we have extremely strong financial stability. look at aaa which charges membership fees, interest on payments, and is not available 24/7, Allstate which is laying off thousands of employees and taking huge losses last year (expect your rates to increase) and also not 24/7. Geico does have the best service, happy employees, awesome claims service, awesome customer service,
and if you are one that is unhappy with how your claim was handled, insurance is regulated on a state level, and all insurance companies will rate an at fault accident as an atf ault accident if you are just starting insurance with them.
I love my company and if you dont love yours call us..
thanks for reading..
For all you unpleased with geico, I beg you to reconsider.
give us a chance.
18008413000

We have 5 vehicles insured with Geico. We had our only claim in 17 years last month. Geico took three weeks to begin the claims process. They wanted to deny all coverage and utilized every insurance trick in the books to attempt to deny the claim.

Do NOT utilize Geico for your auto insurance.

Though we have been happy with our Allstate policy and agent, we wanted to check the rates that were out there. As a basis of comparison, we got quotes for 100/300 bodily injury liability. The quote came back quite a bit lower than Allstate. I called to verify how an umbrella policy for additional liability would begin to cover us and I was told that it was 300,000. That part is true. When I asked if there would be any gaps in coverage because of the 100/300 BI, I was told there was not a gap. That is not true. I called back a second time and was very specific and asked if there were damages between the 100,000 per person amount and the 300,000 per occurrence amount, who would pay and the rep told me I was covered. Wrong again. It was only after I sent an email to customer service that I got the correct answer. To be adequately covered with the umbrella the BI limits would have to be 300/300 so there would be no gap. This obviously changes the initial quote I received. The reps are either lying or they don't know what they are talking about. We'll be staying with Allstate.

HORRIBLE! Geico Sucks! Someone ram into my car and I got the blame for it. It was my fault for not asking for a witness. Now my rates will go up and I will have a point. During the time I was notified only once about the situation. I tried to contact my Geico representive but he was never there to pick up the phone. I will switch immediately to either AAA or Allstate.

I had a car accident on 4/28/07 in Beverly Hills California. A Honda Civic pulled in front of me as I drove down the street and I t-boned it in my Porsche Boxster. Even though it was obviously his fault (the police report even said so) he denied responsibility so his insurance company (USAA) told me I would either have to go through my insurance (Geico) or wait the 1-2 months for the investigation to complete. Of course I chose the latter.

I bought the car 5 months ago for $34,000 and added a $7,000 bodykit and had Geico insure my aftermarket items (they charged me for it). The Geico adjuster (Jason Wood) offered me $31,000. When I challenged the adjuster's offer, he told me that the bodykit only offered a $850 increase in the resell value. He simply could not understand that I didn't insure my car for resell, but REPLACEMENT in case of an accident, which I thought was the purpose of car insurance in the first place. I ended up having to call his supervisor (Mario), which was no help, so I called his supervisor (Manuel) too. After explaining my situation over and over he finally realized what I was getting at and offered to pay for the bodykit reimbursement. He said he would pay the full value of the kit because it was only 5 months old. Jason Wood (adjuster) came back with another value, which again needed to be corrected because he failed to notice I had litronic (HID) headlights. Luckily for me it only took 24 hours for them to correct the amount I was owed, $39k.

I was told I needed to contact Geico in Georgia to receive my check. They told me that since I was in a rush and I owned the Boxster I could simply go to my adjuster and exchange my car's title for the check. I called Jason and he said he didn't have checks. Geico Georgia told me that I could overnight my title to them and have a check overnighted back. I paid the $20 and overnighted my title to Geico Georgia. I called Geico to make sure they were sending me my check, and the girl told me that they were sending me a check for $31,000! I notified her that she was incorrect, so she said she'd call my adjuster but since he didn't answer they'd have to get back to me. I called them back 30 minutes later and they told me that they got the correct amount verified but that they RAN OUT OF CHECKS and that I would have to wait until Monday (it's Thursday). I told her that that was ridiculous and asked for her supervisor. The woman came back online after 5 minutes and told me that they were sending me out a check today, and that they would call me back soon with a tracking number. I waited an hour then called them back. She said they didn't have checks and that someone was looking for some. I asked her what time it was in Georgia and she said 5pm. Then I asked her how they were going to overnight me as check at 5pm, and she said "I guess it won't be."

The people at Geico behave as though they are paying out the claims out of their own pockets. They are irrational and they lie. This experience has become a nightmare. I have had to be on the phone with Geico pretty much every day for a month, fighting with them. Having airbags deploy in my face and bruising up my arms was not nearly as bad as dealing with Geico. I would highly suggest that you STAY AWAY from Geico. Especially if you are located in the Los Angeles area. The local representatives here are HORRIBLE and you will never get them on the phone, they will call you back EVENTUALLY. I cannot stress enough the pain you may endure if you have an accident and have to deal with Geico, whether it's your insurance or that of the person who crashes into you.

Low ball claims settlement, offers about 25% of actual worth of property

Don't have personal knowledge about how they treat employees, but they treat their insured reasonably well. In a personal injury case with a defendant insured by Geico, I know I have a pretty reasonable chance of settling. If it's State Farm or AAA, I assume I'm headed for trial.

well, it was good at first, giving low rates and all. Until in a parking lot i slightly hit a cadillac, caused a scratch. Owners weren't there, i left a letter like I read in the DMV Licence Training & they promptly claimed $500 and odd dollars. GEICO GLADLY Paid for it , but hey, they increased my premiums by 600$ from the next cycle. Reason: Any claim beyond 500 $, even 501$ or 50000, will result in a premium increase and will be on record for 3 years. Crap, i had no other way other than to live with that.

i switched for the low rates and never looked back....sorry folks feeling sorry for the way they treat thier employees isnt paying MY bills. if there unhappy then find another job...

They should call this company CRAP-O! For all the crappy ads they keep putting on tv!

The company values it customers, but it treats it employees like machines... the company may offer competitive rates, but companies like Statefarm and Allstate have happy employees and better rates.

The company values it customers, but it treats it employees bad, unless you're in management. I personally would not buy insurance from a company that can not even value its employees.

This is my insurance company and I like them alot. I love the Geco commericals.

Good commercials, at long last. They've been around for a long time, GEICO stands for Government Employees Insurance Company and they have been strong along the Atlantic Seaboard. I've received several competitive quotes over the years, but have never tried these guys.

I had this insurance for several years. I think I had one claim during those years and I don't remember anything particularly bad or good about the experience. I switched for lower rates with another company. They do have entertaining commercials thought. I just love that little Geco with the British accent.

Well, I don't know much about them but from their commercials I can tell they can't be that great. All they seem to get across is there save 15% or more on car insurance figure. Call me old fashioned but aren't commercials supposed to show the best a product has to offer?