So here's a new one for you....there was a new 24 hour fitness opening in my area. As a Personal Trainer, I was interested in applying to work with them due to location and for what I believed to be a good company. When I went in to the club to apply, I got a tour and felt great about the progress I had made....sounds great, right? Then before I knew it, the "tourguide" started trying to sell me memberships! All I wanted was a job...not a membership. To me, this shows how money hungry the company is, as well as, this individual. Needless to say, I am NOT an employee of this gym!

This only happen less than an hour ago so I am still a little upset (my four year old is doing much better than I am).

My four year old and I got to the 24 Hour fitness at the 700 e 400 s location in SLC, Utah between 3-4 time a week. We see the same clerk that attends the kids club. She has never portrayed a very positive attitude for the past year we've been going.

Today, I am just dumbfounded! While being delayed by the front desk to clear up a billing issue from the new added fee for kids club (this issues just cant seem to get clear up on 24hourfitness's end. Kids Club added fee another nightmare) our son was waiting for me at the entry to the kids club. This was about three minutes and when I got to the kids club to check our son in, the clerk told me that he had just tinkled in his pants. The clerk said she knew that he had to pee and knowing our son, he was probably squirming the whole time trying to hold it. The clerk even said he had told her that he had to "go potty" but would not let him in to use the restroom. She was unapologetic and cold. I am at a loss as to what to do other than share this on Rate it all.

24 hour fitness is having issues right now.. they are changing OWNERS.. from what I hear.. look out!
also they are sly and tricky with memberships and what they say to get someone to join. TRUST ME ON THIS "I USED TO WORK FOR THEM" and heard lots of BS to get people to sign up...
now that I do not work for them I am back to my contract when it was Family Fitness (before they became 24 hour fitness) ... I have ALL ACTIVE club membership, the ISSUE at hand is they are letting all the active clubs run down, or closing them, and forcing us to UPGRADE to like min of $120. per year.. when I ONLY PAY $40.0 a year now!!! I did pay $400. upfront when I joined years ago, didn't have to pay dues till 3 years and now only $40.0 per year and NOW they are closing all the Active gyms and making them in to SPORT CLUBS and not letting us in!!!
THIS IS NOT RIGHT .. I have talked with some Law offices and they say they have been hearing this once to twice a week now from upset people and maybe in time doing a class action suit on them...
LOOK OUT IF YOU JOIN THIS CLUB .. they are going down hill, the Corp. Office is changing, laying off the long time Service Managers and bringing in new ones that don't keep the gyms in tip top shape and then TELL YOU TO UPGRADE!...
what type of place is this turned into ..
Talking about San Diego CA Area...
LOOK OUT its on the CRASH ..... if you can buy something for home and workout there.. maybe not as good but you won't be ripped off in years down the road

Review 13 July 2009

24 hour fitness-Pleasant Hill, CA (sunvalley mall) The Sauna never works (7 mos since I joined)and the jacuzzi is very dirty and only works very seldom. The maintenance man just go in the shower room without any announcement at all!

IF I CAN GIVE MY MINUS 5 STARS TO 24 FITNESS, I WILL DEFINATELY TO DO IT! TERRIBLE AND AWEFULL EXPERIENCES WITH 24 HOURS FITNESS.THEY CALLED THE POLICE AND I'M IN JALIED FOR 2 DAYS BECAUSE I DIDN'T BRING MY ID WITH ME AT FRONT DESK, I TRIED TO GET BACK MY MEMBERSHIP CARD BACK WITH THIER COUNTER LADY AND I ARGUED ABOUT IT BECAUSE ID AND DON'T LET ME IN AT ALL, WHEN I ARGUED WITH HER AND SHE CALLED THE POLICE, AND POLICE CAME AND i GOT ARRESTED, ACCUSED OF ROBBERY??????? CAN'T BELIEVED ALL THIS THINGS HAPPEN TO ME!!! UNPROFESSIONAL WORKERS,TELL YOUR FRIENDS OR RELATIVES, NEVER WANT TO SIGN UP WITH THIS 24 HOURS FITNESS. TERRIBLE AND TERRIBLE PLACE TO EXPERIENCE!!!!!

lousy Service once you have signed up noone seems to be able to help with any concerns cancelling the membership is a nightmare DO NOT DO AUTOMATIC PMT .. they are thieves

Terribly overpriced and really difficult to cancel. I argued with the people who worked at the gym over the phone when he lied to me and told me the only way was to drive up there in person and do it. I knew that couldnt be true so I looked it up, called a number and then argued with some lady who didnt know english for 20 min. just to cancel. Finally she complied and stopped trying to bribe me with offers and canceled my membership. Then they steal an extra month of money out of you when you cancel. When i called first guy at the gym back to question him he seemed really nervous and suddenly changed his story to, "Oh yeah, theres a way to cancel over the phone". They try to make it really hard by putting you on hold for too long, giving you non english speaking operators who try to argue against your decision, and then lying and saying theres no way to do it over the phone. Horrible...

I love 24 Hour Fitness; I exercise by myself regularly, and also train with a FABULOUS trainer! You need to know that a lot of trainers are just making money and most dont even know anything about proper workouts! Losing weight isnt the most important thing I mean obviously if you burn more than you eat youre going to losing weight Duh! I strongly believe in hiring a personal trainer because theyll teach you about proper exercising, and to tell you the truth there arent that many wonderful trainers, but you just have to look for one and ask as many people that have trainers as possible! So if youre looking for a personal trainer and you have no clue what the difference between a good or bad trainer then here are some tips about a GREAT trainer.
- They have a good posture when they sit and stand
- They do not push you to buy supplement and/or more personal training
- They pay so much attention to what you are doing
- They make you warm up and/or warm down before a rough exercise
- They want to teach/help you rather than just telling you what to do
- They do not mind going over time (sometimes my trainer gives me an extra 30 minutes!)
- They may call and ask you how you're body is doing (mine calls me like once every other week)
- They are able to answer every question with outstanding answer
- They have to have good experience (my trainer have over 30 years of experience

Charged me 4 times when i tried to get one membership. Now 900 of my money is beheld hostage, 5 days before Christmas, and according to there "Contract" I have to submit a written notice mailed to them, with in 3 days. 3 days isn't the problem, its the fact that according to that "Contract" It will take them 30 days to mail me a check. What every you do don't use 24 hours fitness online ordering system. I know how to use computers I'm a Management Information System major, and The web site and process is flawed! It has the potentail to submit one order many times. I think the only reason it stoped at the 4th is because i ran out of money in my account for it to charge me a 5th, 6th, and so on.

This gym is a money hungry organization. The financial policies are formed so as to take as much money from you as possible for gym access, not allow you any flexibility with your membership, and make it almost financially impossible to quit. Not only is it ridiculously expensive to join, but it costs an arm and a leg to cancel your membership. They require you to call in to an 800 number that is only open during certain times. And...when you want to cancel, you have to give 30 days notice...the way it works out you will have paid for membership for 2-3 months past when you wanted to cancel depending on when your billing cycle is! Example....your billing date is the 15th. you call in on the 20th and want to cancel (note: you've just paid for the current month in advance). They will say "you haven't given us 30 days notice" so they will still bill you for the next month (which is in advance). Then your "last month dues" that you paid at sign-on are tacked on at the end of that month. I cancelled my membership today on Nov 17th. Even though I've already paid for this month's access 7 days ago, I'll have to pay ANOTHER month's dues (25 days from now)...and will have paid for access to the gym until FEBRUARY 10th!!! this is ridiculous. NEVER JOIN THIS GYM

I had 5 days to cancel a 3 years contract, on the 4rt day I called the sales manager JohnPaul Cuzzo and he gave me 5 more days to think about it. Six days after signing the contracted I decided to cancel and the manager said he had never spoken to me, he didn't know who answer his phone.

Snobby, rude employees. High membership fees & dues. They withdrew our membership dues THREE times in one month! They caused overdraft fees and refused to refund the money. They said it was our fault that we didn't have more money in our account. THEY WERE ONLY SUPPOSED TO TAKE IT OUT ONCE, we had enough money for that! We had to send our complaint to the BBB and they settled it all for us. THEY ARE RIDICULOUS! I WOULD NEVER RECOMMEND THEM TO ANYONE!

ok....their staff is soo damn rude. all them have an extremely bad attitude...more like hey...if u don't listen to us then get out.....not to mention..the customer service people specialize in slamming the phone down on u......stupid asses...i am planning to put in a formal complaint especially for the downtown dallas center....they need to stop hiring dumb asses.....

I was looking for a place to work out so I decided to check them out. I went in and they gave me a tour of the place and I was really impressed. Then my tour guy started going over my goals with me and letting me know how they could help me accomplish my goals. (So far so good right!?) I told him I didn't want to make a desecion right there,I just wanted to get some prices so I could go home and think about it. He went and got one of his supervisors because He said she could give me a better discount As soon as she came in she tried pressuring me like no other. She told me if I made a desecion right there I could get a discount and I had to get it then because the prices were going up the next day. When I told her I didn't feel comfortable this girl tried to make me feel stupid . I had to sit there for ten minutes arguing back and fourth with her. After they knew I wasn't going to budge they both became very cold towards me. She walked out the last comment out of her mouth pretty much being a negitive putdown! I was impressed and actually really thinking about going with them in tell that happened. I left went to pure fitness was impressed also, but not pressured and got a cheaper price then 24 hour fitness plus free personal training. I went with pure fitness!