Trojans 08/28/2009
DO NOT JOIN THIS GYM (Redondo Beach, Ca). I was a member for a about 1 1/2 years. i always paid my dues on time. when i cancelled mgmt had the nerve to tell me that i still owed them next month dues and my last payment i made when i joined will pay for the 2 month after i cancelled. that is ridiculous. 1 entire year after i ended my membership i was sent to collections without notice. gold's told me they sent me invoices. i never received an invoice. it's funny how i got everyone else’s mail but gold's. you might be treated like royalty when you join but the gym is money hungry. the only care about the bottom line. when i started receiving calls from a collection agency i called gold's gym and spoke to the accounting mgr. said she will look into the matter. 1 week went by and i never heard from her. the most upsetting part was the collection agency was charging me more than double of the monthly fee i did not pay. I know that the economy has sunk and everyone is struggling but this is low. charging ex members more than what is owed just to get ahead. save yourself the time and money and go elsewhere. gold's contract states that they need a 30 day cancellation. from this ordeal they need 60 days. the accounting office must be under staff and not have enough time to cancel payments or the staff isnt competent to deal with this.
Helpful
Funny
Agree
Disagree
onebeachlvr 03/19/2009
If you take even 5 minutes to research, you will find plenty of reason to stay away from Gold's. However, I know that you want to work out, they're convenient to your house or work and there really aren't any other convenient options. I just cannot say strongly enough DON'T DO IT. You will get screwed. Not only is it nearly impossible to ever cancel, other tactics they use is finding something wrong with your contract so they can charge you more or extend your contract, or putting "duplicate" charges through on your account. You'll also pay first and last month when you join but you'll never get that last month back...it's just a hidden registration fee. Right now, I have been fighting Gold's for 6 months. They increased my fee 6 months into a 12 month contract and extended my contract by a year and a half! They will not, probably cannot, provide me anything that shows why or how those changes happened, nor that I ever agreed to them! Just don't join. Even if it weren't for the scam they run with fees and cancellation, they don't keep their machines maintained, they tout their child care but don't staff adequately, and the people you get to actually talk to face to face aren't very knowledgeable nor able to help you with anything. It is just not worth it.
Reeves95 06/24/2008
I signed up for Golds Gym around 2004. My debit card that was used for billing my membership was stolen a week after I started there. I called and gave them my new info but they never billed me so I stopped going thinking there was a problem with my membership. Last year when I was applying for a car loan i checked my credit report and nothing from Gold's Gym or any creditor was on there. That reinforced my belief that they just cancelled my membership somehow. Gold's Gym closed their doors last year and turned their business over to Urban Fitness/Global Fitness. I called and they had no record of my account being turned over to them. Last week I received a letter from Maverick & Associates wanting to bill me for $1500 for Gold's membership...for a 3 year + 1 year penalty. But the gym closed after 2 years and never attempted to bill me in the first place!!! This was the first I had heard from them and they were no longer in business. I attempted to call Maverick 3 times with no success. Finally I had a friend call Global Fitness and they informed me that Maverick is a private collector that works out of her home. Urban fitness 'inherited' her from Golds Gym when they closed. Urban Fitness never got any of the past due account records/contracts they were all sent to Maverick. Maverick was told by Urban Fitness not to worry about getting the money for the gym...she is to charge her collection fee only (per Diane Bowling at the Corporate Office) which is the cost of 1 year of membership = $515.00 this was told to Maverick in the email from Diane Bowling. When Maverick called me yesterday she tried to get more than the $515 and then refused to take payments. Furthermore she said if I missed a payment or was late she would turn it over to an attorney. I do not believe I owe this at all at this point.
vbeck 01/30/2008
Gold's Gym is shady. They have extremely poor customer service which includes rude staff members. On any given day there are broken down machines. These machines include spinning bikes, cardio machines, weight machines, and treadmills. These machines stay unrepaired for weeks on end. This is a multi-billion dollar corporation! There is no excuse. They also play favorites when attempting to sign up for classes. They allow one person to sign up their friends (who haven't even arrived at the gym yet) for classes. In other words most of the classes are not open to everyone.
Anon59 10/27/2007
Stay Away from Golds Gym. Their Billing practices are the most mismanaged that I have ever experienced. They hand you over to collection agencies even after deducting the correct amounts from your credit card. Their equipment is dated and the Gym itself is overcrowded.
tjcarson 10/11/2007
Do not sign a contract with them. I paid for month to month and they put me in a 2 year contract. The contract is unclear and you have to go through hoops to seen your contract. Do not listen to what the sales rep sales because they will change it. Avoid this gym at all costs.
epperllk 08/16/2007
I had a free membership pass to Gold's but when I went there just to workout and see the facility, they would not let me work out. They made me go on a tour and then made me sit in an office to go over the numbers. When I stated that I didn't want to join today, the sales representative said that I would have to pay $15.00 to workout despite having a membership card. I will never go back to that place.
commonsense 11/15/2006
Its called reading a contract and know what your signing. Common sense... if you don't have that don't sign a contract.
sugarlicious 01/21/2006
need NEW TANNING BEDS. DAYCARE IS FILTHY AND SHOULD ONLY BE A DOLLAR AN HOUR.MUSIC REALLY SUCKS THERE
disgusted1 11/11/2005
Gym is not bad but could be cleaner....BUT let's talk customer service. I was quoted one rate but charged another. They wouldn't even work with me or try to help. They just kept saying you signed a contract. Yes I did a contract that I thought had been filled out correctly. They changed the rate and when asked about the difference was told that it was tax. $3.30 on a $19 monthly fee. I got HOSED. Would not recommend and can't wait till my contract is up, so I can make a change.
gfghfjghkjhlkl jkl 09/13/2005
They tell you to sign a one year membership and screw you for two and if not paid they turn you over to collection agencies. Got to site www.ripoffreport.com
11 reviews! « Previous | Page of 1 | Next »
Sort by Newest Oldest Most helpful Least helpful Highest rated Lowest rated