Golds Gym

Item added by LanceRoxas. Added on 11/28/2004
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21 Reviews

fiticket
01/27/2016

Golds Gym 5

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STEPHANIE028
08/07/2012

Golds Gym 1

I JOINED GOLDS GYM AND THEY WERE ONLY SUPPOSE TO TAKE THE PAYMENT OUT OF MY ACCOUNT ONCE A MONTH.. WELL NOW I HAVE A TON OF OVER DRAFT CHARGES FROM MY BANK BECAUSE THEY HAVE BEEN TAKING THEIR MONEY OUT 3 OR 4 TIMES A MONTH FOR THE PAST 3 MONTHS!! I FINALLY HAD TO GO CLOSE MY CHECKING ACCOUNT!! AND GOLDSGYM REFUSES TO GIVE MY MONEY BACK.. AND COULD NOT EXPLAIN WHY THEY WERE TAKING IT OUT SO MUCH.. BLAMED THEIR COMPUTER SYSTEM FOR IT!!!

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janelledags
11/22/2011

Golds Gym 1

I've had the same issue as many others. I cancelled my membership, and still received automatic withdrawals for months. When I called to complain, all they could do for me was give me a thirty day notice to cancel. They didn't have my cancellation on file. I have never been this angry at a company before. If you do go to Golds, and decide to cancel, please keep all of your paperwork! lesson learned.

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flaviaalves
01/16/2011

Golds Gym 5

I am now working out at the Golds Gym in Santa Cruz (CA) for one month. I love this gym! The staff is extremely friendly. I was given three sessions with an amazing coach (Jenny) in exchance for my 7-day pass - which gave me an excellent start. The equipment is excellent and new, and when machines are in maintenance, they are quickly fixed. The gym is not too busy, even in the peak hours.
I was warmly received by Tre (membership director, I guess), who showed me the gym and conducted my paperwork in a fast and efficient way.
I am extremely happy with this gym and I think it is a great value for my money. While it is true that the equipment is not always clean, I would say that this is more the responsibility of its users, who sometimes don't have the habit of cleaning the machines after they use them.
One thing that particularly enchanted me is that the gym opened even for Christmas and New Years Day! I was simply in love with this place!
Thank you, Golds Gym, for making my days so much happier! I love you!
Flavia

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lmc3734
11/08/2010

Golds Gym 1

I joined in Wilmington, NC with the goal of improving my health. I explained upon signing my contract that I would only be there for 6 months. They said that I could cancel at any time, providing a 30 day notice. Come time to cancel, I found this termination process to be long and extremely difficult. First, you cannot cancel through the establishment itself, you have to fax a whole bunch of bullshit information to National Fitness. I had to provide 2 forms of proof that I was moving (for school), including a copy of my lease and acceptance letter to grad school. They wouldn't even allow me to fax this information in their facility...I was directed to fex-ex kinkos, which would have cost me about $15 dollars because of the amount of information they require. I did this, and found out 2 months later that I was still being charged for membership fees. Upon calling to see what was going on, I found out that they had no proof of my cancellation. I told them that I was not paying, even though they had already taken my money. I filed a fraud report with my bank, which took the money back from National Fitness/Gold's Gym. I thought my troubles were over. Instead, I found out that I was going to be sent to collections because they now had no record that I had ever paid for those 2 months (even though they showed up on my bank statement...which is how this whole thing started). So now they were charging me for 2 months of membership (which I never used) and service fee's because my card that they had in their system had been canceled. I found out that because my bank took the money back from them, I was still held accountable for those 2 months. After numerous conversations with bullshit service representatives and being threatened to be sent to collections, I finally caved and paid almost double what was initially disputed.

All of this because their staff is incompetent and unreliable. Don't listen to anything this establishment has to say, and ALWAYS read the fine print. They lie and cheat innocent people that are trying to make their lives healthier.

Beware! These assholes WILL STEAL your money!

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AngryInGB
10/11/2010

Golds Gym 1

My Experience is worse than Terrible. I joined Gold's Gym in Green Bay because they were building a brand new facilty and it was supposed to have all the trimmings: pool, big workout room, and more. Well it seemed ok, until I finally went to the brand new facility. After leaving my locker for 11 minutes I had my lock cut off of my locker and my purse stolen. I had my keys thrown on top of my locker and a second set thrown in a locker across from mine. What did the operations manager do, or any of the personnel at the front desk for that matter, absolutely nothing. They stood at the desk looking like it wasn't their problem. They didn't help me look for my purse in the locker room didn't look in anyplace in the gym. They just stood there. What made this worse was the fact I was supposed to be leaving the state in a couple days so I had my debit cards in there. Now I never bring my purse with me because I don't like leaving it along but I figured it was the brand new facility not even open for two weeks yet. After this I am furious, I have to get all new accounts, new license and the works. I go back the next day and I am told by that same operations manager that they have no proof anything was stolen. I could not believe she called me a liar. After that I contacted another gym to get the number for the regional director but I was given to a manager at that facility instead. He took my info and what I told him had happened and said that someone would be contacting me. Well, surprise surprise no one did. Then when I call him back two days later because I haven't heard from anyone in anyform of communication, I tell him I am not paying another dime to Gold's gym. He says hes sorry I feel that way and he will talk to someone and they will contact me. After that no one contacted me and he stopped returning my phone calls. Then two weeks later I finally talk to a partner owner and he talked more than I did. He tried to make excuses for his incompetent staff saying they hadn't had that kind of training yet and so on. I tell him the same thing I told the manager, I'm not paying you another penny. He says more blah blah blah and says I need to send in a letter saying I no longer wish to belong to the gym. I write the letter and send it in and now I am still getting calls from ABC financial. So I talk to a lady at this company tell her what is going on and she says to try and contact Jamie Nelson (who is the partner owner I was talking to) and see whats up. I try contacting him multiple times, finally get him on the phone, tell him the same thing I told him the last time and ask why ABC financial is still contacting me, only to have him tell me he will give them a call. Well silly me trusted he would know how to do his job, but now ABC financial is saying they are going to be sending me to collections if I don't pay them. I wonder if there is a specific clause somewhere in my contract saying that I will be royally screwed if I have my purse stolen from thier facility. I guess I gave them too much credit for being able to do the right thing and let me out of my contract, but I guess special circumstances is a bit too much for them to compute.

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glucks
09/21/2010

Golds Gym 1

I was going to transfer my membership to the Gold's gym in Ahwatukee, AZ. I did a 2 week trial period first. I'm damn glad I did. It's an older gym with older type equipment. Some of the older stuff doesn't work as smoothly as newer designs, but that's not my rant. This gym is what you would picture as being inhabited by ego-driven steroid boys. The first thing I noticed was the loud punk like playfull threats they made amoungst themselves, like: I'm gonna kick your ass,,,,etc.. Ya, it's how they play but not what you want to hear when you work out. I figured it was just a matter of time before some idiot would try out his macho bullshit on me. Sure enough, the second week I was asked to get off a bench by an instructor running a new client thru a circuit. Evidently I didn't get off quick enough for one of the punks who shouted out: YOU NEED TO LEARN SOME MANNERS! I looked at the moron and walked away as he then threatened me. I also had a couple of guys tell me they were using a machine(s) (that were unused) when I went to use them because they had left their keys at the base of the machine on the floor which was supposed to indicated they were saving their place on the machine while they went off and something else. I had guys pull free weights off the holding racks of machines I was using while I in the middle of a press, which totally distracts your concentration. This was just in two weeks. The shower facilites were too small and poor. Generally an unfriendly, hostle environment. The problem is that this bullshit goes unchecked by the staff, unlike other Golds Gyms in other states where signs are posted prohibiting the crude behavior.. I suggest that for anyone with an ounce of sophistication, you avoid this place.

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smiley90
08/04/2010

Golds Gym 1

When me and my boyfriend wanted to try the "free 7days trial" we were told we can cancel it anytime if after 7days we decided not to keep it. So due to busy schedule we cancel the membership, and Henry (the guy i did the paper work with) said he's going to put our membership on hold for three months and when we're more comfortable with our schedule we can always call back in August to let them know if i want to continue or not, we can cancel anytime without any obligation. I thought that was a good plan. Later i found out im being charged $7 a month for every month my membership s on hold. I didn't care it was only $7. Then in beginning of July my back statement said i was being charged by Gold's Gym and so did my boyfriend's. We tried to call and speak to Henry but the receptionist kept saying we have to come in for that. I was disappointed in them for false information and trust with my credit card, and that is the main reason of me really wanted to cancel at this point. So we went to the gym to cancel the membership and Henry didn't know what to do the manager just told him to put us on the 30 days notice so we won't get charged. And so i let the charge of July go through, didn't want to argue with them since i can't get the money back anyways. So thought everything was settled and before leaving we asked them " So we're not going to be charged anymore after this month?" and we were told NO. Now this month is August my bank statement said me and my boyfriend are being charged again. I called them and all the manager said was i cant tell who's telling the truth who's not, i can only according to paper work, and here it says your last due date is 08/01. WHAT THE EFF is that ?? This is the reason why i would NEVER come back to ANY of their gyms, and would make sure everyone i know who wants to go to the gym hear this story. And after all what i hate the most about this place is their way of telling us about the membership, the way they work, their communication with their clients. I dont know what to call these people, liars, not honest enough, or not trustworthy ????? But if you think you're getting som type of deal, discount, or anything sounds good to your ears, IT'S NOT !!! Double check, triple check, Please for your own good. I am a victim and this is a true story of my first GG's experience and i am above PISSED !!!

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kkkgggwww
04/24/2010

Golds Gym 3

Gold's Gym in Woodstock--While I enjoy the facility a great deal because it is clean and has up-to-date equipment, the people who work there, including managers, are not very friendly. The sales guys act like you are just getting in the way...the trainers are nice but often harrass you becuase they are trying to get people to sign up. Also, they charge a yearly fee and do not send out any kind of warning a month in advance. When I called and asked about it, the woman on the phone said she guessed "they decided to charge the fee in April this year." Right after tax season; how convenient.

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danchurch
01/25/2010

Golds Gym 1

Just try to quit and the cut-throats at ABC Financial will insist upon not only 30 days notice but also a CERTIFIED LETTER.

Good grief, whatever happened to that cheerful membership coordinator at your neighborhood Gold's.

If you don't comply, ABC threatens to send your account to collection, or maybe recruit some meaty dudes from the free-weights area.

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Trojans
08/28/2009

Golds Gym 1

DO NOT JOIN THIS GYM (Redondo Beach, Ca). I was a member for a about 1 1/2 years. i always paid my dues on time. when i cancelled mgmt had the nerve to tell me that i still owed them next month dues and my last payment i made when i joined will pay for the 2 month after i cancelled. that is ridiculous. 1 entire year after i ended my membership i was sent to collections without notice. gold's told me they sent me invoices. i never received an invoice. it's funny how i got everyone else’s mail but gold's. you might be treated like royalty when you join but the gym is money hungry. the only care about the bottom line. when i started receiving calls from a collection agency i called gold's gym and spoke to the accounting mgr. said she will look into the matter. 1 week went by and i never heard from her. the most upsetting part was the collection agency was charging me more than double of the monthly fee i did not pay. I know that the economy has sunk and everyone is struggling but this is low. charging ex members more than what is owed just to get ahead. save yourself the time and money and go elsewhere. gold's contract states that they need a 30 day cancellation. from this ordeal they need 60 days. the accounting office must be under staff and not have enough time to cancel payments or the staff isnt competent to deal with this.

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onebeachlvr
03/19/2009

Golds Gym 1

If you take even 5 minutes to research, you will find plenty of reason to stay away from Gold's. However, I know that you want to work out, they're convenient to your house or work and there really aren't any other convenient options. I just cannot say strongly enough DON'T DO IT. You will get screwed. Not only is it nearly impossible to ever cancel, other tactics they use is finding something wrong with your contract so they can charge you more or extend your contract, or putting "duplicate" charges through on your account. You'll also pay first and last month when you join but you'll never get that last month back...it's just a hidden registration fee.

Right now, I have been fighting Gold's for 6 months. They increased my fee 6 months into a 12 month contract and extended my contract by a year and a half! They will not, probably cannot, provide me anything that shows why or how those changes happened, nor that I ever agreed to them!

Just don't join. Even if it weren't for the scam they run with fees and cancellation, they don't keep their machines maintained, they tout their child care but don't staff adequately, and the people you get to actually talk to face to face aren't very knowledgeable nor able to help you with anything. It is just not worth it.

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Reeves95
06/24/2008

Golds Gym 1

I signed up for Golds Gym around 2004. My debit card that was used for billing my membership was stolen a week after I started there. I called and gave them my new info but they never billed me so I stopped going thinking there was a problem with my membership.

Last year when I was applying for a car loan i checked my credit report and nothing from Gold's Gym or any creditor was on there. That reinforced my belief that they just cancelled my membership somehow. Gold's Gym closed their doors last year and turned their business over to Urban Fitness/Global Fitness. I called and they had no record of my account being turned over to them.

Last week I received a letter from Maverick & Associates wanting to bill me for $1500 for Gold's membership...for a 3 year + 1 year penalty. But the gym closed after 2 years and never attempted to bill me in the first place!!! This was the first I had heard from them and they were no longer in business. I attempted to call Maverick 3 times with no success.

Finally I had a friend call Global Fitness and they informed me that Maverick is a private collector that works out of her home. Urban fitness 'inherited' her from Golds Gym when they closed. Urban Fitness never got any of the past due account records/contracts they were all sent to Maverick. Maverick was told by Urban Fitness not to worry about getting the money for the gym...she is to charge her collection fee only (per Diane Bowling at the Corporate Office) which is the cost of 1 year of membership = $515.00 this was told to Maverick in the email from Diane Bowling.

When Maverick called me yesterday she tried to get more than the $515 and then refused to take payments. Furthermore she said if I missed a payment or was late she would turn it over to an attorney. I do not believe I owe this at all at this point.

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vbeck
01/30/2008

Golds Gym 1

Gold's Gym is shady. They have extremely poor customer service which includes rude staff members. On any given day there are broken down machines. These machines include spinning bikes, cardio machines, weight machines, and treadmills. These machines stay unrepaired for weeks on end. This is a multi-billion dollar corporation! There is no excuse. They also play favorites when attempting to sign up for classes. They allow one person to sign up their friends (who haven't even arrived at the gym yet) for classes. In other words most of the classes are not open to everyone.

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Anon59
10/27/2007

Golds Gym 1

Stay Away from Golds Gym. Their Billing practices are the most mismanaged that I have ever experienced. They hand you over to collection agencies even after deducting the correct amounts from your credit card. Their equipment is dated and the Gym itself is overcrowded.

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tjcarson
10/11/2007

Golds Gym 1

Do not sign a contract with them. I paid for month to month and they put me in a 2 year contract. The contract is unclear and you have to go through hoops to seen your contract. Do not listen to what the sales rep sales because they will change it. Avoid this gym at all costs.

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epperllk
08/16/2007

Golds Gym 1

I had a free membership pass to Gold's but when I went there just to workout and see the facility, they would not let me work out. They made me go on a tour and then made me sit in an office to go over the numbers. When I stated that I didn't want to join today, the sales representative said that I would have to pay $15.00 to workout despite having a membership card. I will never go back to that place.

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commonsense
11/15/2006

Golds Gym 5

Its called reading a contract and know what your signing. Common sense... if you don't have that don't sign a contract.

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sugarlicious
01/21/2006

Golds Gym 1

need NEW TANNING BEDS. DAYCARE IS FILTHY AND SHOULD ONLY BE A DOLLAR AN HOUR.MUSIC REALLY SUCKS THERE

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disgusted1
11/11/2005

Golds Gym 1

Gym is not bad but could be cleaner....BUT let's talk customer service. I was quoted one rate but charged another. They wouldn't even work with me or try to help. They just kept saying you signed a contract. Yes I did a contract that I thought had been filled out correctly. They changed the rate and when asked about the difference was told that it was tax. $3.30 on a $19 monthly fee. I got HOSED. Would not recommend and can't wait till my contract is up, so I can make a change.

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gfghfjghkjhlkl jkl
09/13/2005

Golds Gym 1

They tell you to sign a one year membership and screw you for two and if not paid they turn you over to collection agencies. Got to site www.ripoffreport.com

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