Bob Nardelli destroyed the customer experience at Home Depot. Years after his departure, the company has not recovered from it. From the strayed shopping carts on the parking lot to the uninspired greeters, to the erratic assortment, to products distributed in various areas without any logic or convenience, to the crazy-making self-service check-outs, a trip to Home Depot is not an enjoyable moment you will wish to repeat. Go to Lowe's!

They seem to use the same project coordinators US Home Systems/Remodelers which our salesperson said is the largest kitchen remodeling contractor in the nation. They then subcontract to local people, so the quality of the work depends on who they use in their subcontracting. We weren't happy with our salesperson who called us back twice to tell us that there was a mistake and we basically ended up with a different countertop and cabinet facing than what we originally ordered.

But our US Home Remodelers project coordinator was accommodating and they gave us a cheap price on upgrading to Corian and threw in a new double sink for free. And when we called to complain about the toekick laminate peeling, they came back to fix it properly and in a timely manner. I have to admit that after reading so many bad reviews, that I was scared, but in the end, I felt we dealt with some good people in our region who were willing to help us and make up for the mistakes. We are in the Southeastern New England region and the US Home Systems/Remodeler office was in Westboro, MA.

Cheap products are a plus. But poor customer service is not! It is at my own fault for buying a cheaper product from home depot rather than spending money on a quality product.

Hi this is Michael from Home Depot Customer Care; let me know if I can help. Feel free to send an email to michael_care@homedepot.com with details.

Michael
Customer Care
The Home Depot
Atlanta, GA 30339

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HOW ABOUT ZERO STARS!!! The Beaulieu of America carpet I purchased and had installed through Home Depot began to "Pucker" after less than 1 year. Home Depot sent their carpet repair tech, who said the carpet is delaminating and it is a factory defect. Home Depot then sent their "inspector" who reported that there is a "foreign substance" on my carpet and there is no factory defect. Whatever...!!! I ended up paying someone to come and re-stretch my carpet just to get rid of the puckers. That carpet repairman advised me that it didn't appear to have been power-stretched when initially installed and that was part of the problem. I advised the Home Depot rep of this, and they replied that they always use a power-stretcher. Since their rep wasn't here, and I WAS HERE, I think I know better than they do whether a power-stretcher was used. I didn't know at the time of installation what a power-stretcher was, so I didn't know to insist on it. I never saw one until the carpet repairman came to re-stretch the carpet. As he was re-stretching, he showed me the extreme delamination and told me that the original installers probably noticed this also but put it down anyway knowing that it would be a while before I saw the signs (puckering). If the installers point out defects, then the carpet can't be installed that day and the installers lose a day's pay. I guess you're supposed to know what to look for yourself. Home Depot offered to send me a $100 gift card "for my trouble" and said they would get back with me regarding a resolution to the problem. After a couple of weeks of not hearing back, I called the Home Depot rep who rudely advised me they had closed the issue because I accepted a $100 gift card as settlement. (Like I would really be interested in buying ANYTHING from Home Depot again!) Who in their right mind would accept a $100 gift card as settlement for $2500 in carpet??? I sent Home Depot AND the manufacturer, Beaulieu of America, pieces of the delaminating carpet and BOTH of them refuse to honor their warranty. Rude reps from both companies contacted me. Beaulieu's position is that it's Home Depot's problem, even though Beaulieu is the one who provides the 10 - 20 year (depending on the problem) warranty. Home Depot offered to SELL me new carpet at cost and I would have to pay for the installation. So their position is that I must pay to replace my defective carpet that was not installed properly. I wish I had read all of the other Home Depot reviews BEFORE I purchased carpet from them. It has certainly been an education!!! This carpet will probably only last another year or two, or less if I have it steam cleaned (according to the repairman). Obviously I won't shop at Home Depot to replace it!!!!!

Too bad you can't give NO stars or that is what I would give the Home Depot in south Huntsville, AL. We have tried to work with them and gotten no help at all, except their taking $3000 from us. Today when I called corporate to complain, they made the store manager speak with me (previously she was always "unavailable"). She just attempted to blame the vendor (whom we have been pleased with) and said my version of events was UNTRUE. I will never shop there again and will attempt to help others avoid my mistake in giving them money.

Don't park your car in a HD lot. I did! I parked my Corvette in a HD lot on Pleasenberg Drive here in Greenville, SC, today and got a big nail in one of my tires for my "convenience". The very least they could do is to sweep the lots!

Home Depot has very poor service sometimes. Our house had been broken into, so we needed a new back door and storm door, so we checked Home Depot first since it was closer. Well, we went into the door section and the employees were so helpful!! They sat at a desk and read a magazine, and didn't even say "can I help you." On top of that, the prices were higher than Lowes. On the other hand, Home Depot is ok if all you need is a leaf blower or something. They are good when you need something minor. When you have a big project though, Home Depot is terrible!!

WOW THESE GUYS ARE THE WORST I HAVE SEEN.(tell you why)

i needed some plastic rugs wich home depot employees have to measure and cut for you. i saw this lady walking around just like all the rest of the employees and i asked her for help. With her big grumpy face she replied she was helping another customer (she wasn't) so she started wasting time looking at bar codes to make a long story short like 20 minutes later she comes crunching her teeth and mumbling that she had another customer to come and cut some rug for us i got her name quietly and complaint with the Manager. he heard me and he said "ok thank you" and kept on walking not caring at all.

2nd chance for Some Deep O' saw an ad inside doors where 35$ so i went grabbed the door and went to the register she brings me up she said 47.98 i told her there is an ad on these doors can you double check the price please she rolled her eyes up and went to get another cashier and asked her the other cashier came knodded her head and said no these are not the ones from the ad i asked her what is the difference between the two they look exactly the same to me in the ad so they called a door dpt. guy
wich took like 15min. he comes with an attitude and says no the ones that dont have knob holes are the ones for that price (in the ad both had knobs) it made since doubt i did not complaint and he said "well if you want something cheaper than this buy the one with out the holes and you make the holes so you could have more money" and he walked away i was shocked for what he said.

I DID NOT COMPLAINT THIS TIME TO THE MANAGER (worthless effort) BUT I DECIDED NEVER AGAIN GO BACK TO SOME' DEEP O' I RATHER PAY MORE IN THE LOCAL LUMBER OR PREFER TO GO TO LOWE'S I THINK YOU SHOULD DO THE SAME.

These guys are terrible. They do not care if you pull out your wallet and spend your hard earned money or not. They are too busy working on trying to clean up their filthy stores to help you find what you need.

Home Depot is intended for people that have some clue as to what they are doing when starting a home improvement project. If you have to ask which way to turn a lightbulb it's not the place for you.

It's a great store and I've never had any problem with anything I've bought here. They have anything you need for home projects, inside and out. Great selection of paint, lawnmowers, drills, saws, and countless other things. They are always having specials, and having a Home Depot card is the way to go. I just got a coupon in the mail and until February first, any purchases over $299 that go on the card don't have to be paid for 12 months. I've got some work to do around the house, and that's going to help a lot right now. 

If you want paint advice go to a real paint store.
If you want appliance advice go to a real appliance store.
If you want hardware advice go to a real hardware store.
If you want a huge headache go to Home Depot.

I ordered "top of the line" MasterBath Cabinets. They were the worst junk I have seen. They had splits the factory just painted over. They had gouges, painted over. The dovetails were pushed out 1/4". Parts were missing.

SPECIAL ORDER MASTERBATH CABINETS ARE TOTAL AND COMPLETE JUNK.

AND HEY.......DEAR HOME DEPOT IDIOTS......GET THE FRUCHING PALETS, STEPS, FORKLIFTS, AND OTHER THINGS........OUT OF THE AISLES YOU STINKIN MORONS......

What in your opinion is better: have to wait for a person who knows the answer to your question or talk with 15 people asking whether you need some help, but do not know anything?
Assume you know what you want. Unless it is a shelf item, you have to go through ordering process. It is, well, filling 2 forms. In their universe it takes 30 minutes.
Assume you placed an order - they deliver it "home depot" way. Despite your precise explanations how your house is structured, they know how to screw it. One way that I am familiar with - they put more people on a crew requirements. Then they don't have such a crew and send minimal crew, which refuses to deliver. That very effectively kills half of your day (which is in their lingo a "4 hour delivery window").
All in all you deal with an army of non-competent people and end up paying no-discount price for that and ruining several days of your life.
So rule of thumb in this store: if you can find it yourself, buy it and carry it away - you might be good. If one of this conditions is not true - AVOID.

  I do not recommend using  Home Depot for kitchen remodeling. The "designers" are glorified sales clerks who are ill informed.  The one I worked with never asked me if I lived on a ground floor or a second floor, when I received additional charges for granite and questioned her, she scolded me and said I never told her I was on a second floor. Like I am supposed to know that there is an additional charge. They lead you to believe that you are dealing with Home Depot but you really are dealing with other contractors and they act as a go between, to get anything done or the right story, you need to deal with the subcontractors directly anyway. They tell you one thing and the contractor tells you another. The kitchen refacing is a big RIP OFF and you can get it done for alot less elsewhere, INCLUDING Lowes. They will not tell you how much anything costs and they mysteriously come up with a figure and tell you "everything is included." Then they pressure you to sign the contract by telling you that you can get a $750 discount for signing today but if you wait until tomorrow that promotion is over. Please look at the investigation  NBC Los Angeles did. I wish I had seen this before I signed the contract, I never would have gone with them. I am very disappointed in the outcome and the way the cabinets look and I feel like I was overcharged and ripped off.  The guy who did the work was a real duffus too, but they did come back to correct what he did not do.

http://www.nbclosangeles.com/news/Home_Depot_Invest igation.html

http://www.nbclosangeles.com/news/Home_Depot_Inside rs_Speak_Los_Angeles.html

http://www.nbclosangeles.com/news/Home_Depot_Invest igation_Part_2.html

http://www.nbclosangeles.com/news/Home_Depot_Invest igation_Part_3.html

http://www.nbclosangeles.com/news/Home_Depot_Invest igation_Part_4.html

http://www.nbclosangeles.com/news/Home_Depot_Invest igation_Part_5.html

We recently bought a new 40 Gallon hot water heater after the old one leaked and paid to have them install it.They installed it, but neglected to mention it was not the correct height. The admit they knew it was the wrong height but did not say anything at installation. Due to this error carbon monoxide leaked into the house. It has been over a week since they installed it and they refuse to fix the problem. I will NEVER use them or recommend them for installation. They specific Home Depot is in Monroe NY.

Terrible customer service - if you're in Chicago shop ABT. Otherwise, hope and pray that your order goes right, otherwise prepare to spend your next week or so on hold and navigating HD's surreal automatic phone labyrinth. Also make sure to confirm product descriptions when you receive your product - mine did not match the online description, thus the resulting customer service nightmare. It's not the reps' fault; as usual, it's the structure of the company.

*

Email to HD Corp-
To Whom It May Concern:
As I sit here, shaking in total disbelief and anger, I struggle to find the words that will convey my disgust and disappointment over how my whole appliance purchase experience has turned out. I now have a manager who has lied and said that I "threatened to chew out associates" who were scheduled to come to my home and pick up the malfunctioning dryer that was delivered last week. I now am apparently expected to knuckle down to another manager in order to have this appliance picked up?? What, do I have to kiss his shoes or something? Are you KIDDING ME??
Yes, apparently "Chris" believes the lie that "Jackie" said, and has refused to pick the appliance up until I speak with him directly due to "associate safety concerns".......I find this out after 6pm, when he has gone home for the day, and while I'm trying to find out why this dryer is still in my home after waiting for hours for them to come. I cannot have my money back, which is needed to purchase a WORKING dryer, until the store gets back the NON-working dryer, but they won't come and pick it up!! And did I receive any call telling me I'm being held hostage, any message or call at my home or on my cell? NO, I did not. I sat here, waiting and ready to follow the truck back to the store, all my paperwork in hand including proof that the funds have cleared my bank, just so I could get my refund and go buy a dryer. Yet one more time I have been incovenienced by your company and it's associates.
I never threatened anyone, whether it be physically or verbally, as a matter of fact I stated repeatedly that I am only 5'3 and unable to move the dryer myself without damaging it especially when I was challenged with "Why can't you bring it back yourself?!". Ummm, I think that's why I PAID TO HAVE IT DELIVERED. My SUV won't hold it, neither will my car, so I think my only option was delivery, plus the fact that I'm a 5'3 woman and can't manhandle appliances. But I guess it's okay for YOUR people to be confrontational, just as long as the wronged and inconvenienced AND PAYING customer doesn't get confrontational!! What I did say, and I don't have a problem telling the truth, unlike "Jackie", is that she needed to warn her employees that I am very p*ssed off, and that I am a b*tch, to which she responded that I must be very proud....No, just honest, but way to improve my mood, smart alec. What do you all expect, that I throw my arms lovingly around your employees, offer them milk and cookies, and carry the dryer out to the truck on my back??? After the experiences of Friday, I was truly the angriest I have been in a while, and I told her that I wouldn't be nice. As in, "There's the dryer, let's go". Can you all be SO absolutely oblivious that you expect anything less after being sent a defective product, being lied to about it being fixed on Friday, and then finding out that if I wanted to return it I only had 48 hours to do so? I call to try and get it taken care of, and all "Jackie" can do is whine and moan about being short handed, her people taking off work because of school's closing early, etc. Again I ask, as I did in my first email, how it this my problem? It's not, it's hers, and by connection yours. Why couldn't she have tried to find another solution, like a Saturday pick-up. Surely school being released couldn't be used as a reason on a Saturday, or maybe the management is just so poor at that store, that it could have, I don't know. But I know that when YOU screw up, YOU fix it, YOU don't make it worse, which is all that's happened each and every time I've tried to get this dryer out of my home.
Please, for the love of GOD, just get this dryer out of my home, give me back my money, and I can promise you'll never see another penny from me, my friends, or my family.

I had a consultation appointment from Home Depot in Palo Alto CA for a possible kitchen remodel and the sales associate smelled like he took a bath in liquor. He was also extremely rude and he did not seem like he wanted to be there at all. This guy started to get angry because I said I wanted to look at my options before I decide to go with them. I was very polite out of fear of what this guy may do. He started saying things like, If you didnt like it. You should have said something and not wasted my time. He kept complaing the whole time he packed up his equipment. I am a woman and all I could think was, How do I get this guy out of my home safely! I will never call Home Depot again for them to send deranged drunks in my home. I feel I cant even complain because this guy seemed unstable and knows where I live. BEWARE!!!

We just had Home Depot remodel our kitchen. The sales people in Cheektowaga NY were great (Thanks Doug and Jim!) The job was done quickly and professionally. Everyone was great and I have a gorgeous new kitchen.

We had a lot of problems with Lowe's and always go to Home Depot. Gooo Tony!

This is a note for the ridiculous customers from Home Depot associates:


Home Depot works with "microwave associates", they get them all warmed up then send them out on the floor with little experience. WE ALL HAVE TO MAKE A LIVING SO CUT THE PEOPLE SOME SLACK THAT WORK THERE!!! I'm sick of idiot customers that I want to seriously punch in the damn face for treating me like crap because they're too damn dumb to hire a contractor. Don't take your frustrations out on me because there are over 40k products in the store and you want me to know about a toilet seat cover that may or may not fit your toilet at home that you didn't bother to measure, when I don't even work in the plumbing! MAYBE I WORK IN GARDEN. Did you ever think to ask if I actually worked in plumbing? No you expect everyone in the store to know everything. Well isn't that selfish of you, why didn't you google it, print off a picture of what you need and show it to me when you get here.

Do not go to tool rental; break a tool and expect me to refund all of your money back. It's not my fault you don't know how to follow directions and I have the authority to tell you "NO".

Honestly, a good percentage of customers are little whiney children that need their hands held. I'm not a professional and neither are you, so don't act like you know more than me. Why do you feel the need to yell and scream? Are you 7? People make mistakes, we're people too.

Just because you're a paying customer doesn't mean shit to me. I don't care if you don't come to this store ever again just because I didn't have the right tool on the shelf for you. If you're on hold for more than 5 minutes, IT'S BECAUSE WE'RE BUSY HELPING PEOPLE THAT BOTHERED TO GET OFF THEIR ASSES AND COME DOWN TO THE STORE. Gee, did you ever think that some stores are understaffed in some departments.

Some of us served our country for several years and yet you come in to the store and treat us like we have a sign that says "TREAT ME LIKE SHIT BECAUSE I DESERVE IT" taped to my apron.

Surprisingly enough, you actually have the nerve to get pissed off at someone who holds your account information, including your credit card, home address and phone number. I'm impressed that no one hasn't come to your house to light you up, you did it to me at my job...so why can't I do it to you? Because I'm sane.

This isn't written from one particular stand point, this is from any associate that can relate. If you're offended, it's because you are this person and I ask you...the next time you shop at home depot and things aren't going well...Just remember...This isn't Burger King, you can't always have it your way asshole.

Very awful shipping service. I should have read the reviews before I made my purchase. The free shipping lured me into buying. Never again.

I bought 2 adirondack chairs from homedepot.com but when they shipped the items they sent me the wrong tracking number. Neither homedepot.com nor UPS knew what was going on. The only solution that homedepot could give me was to cancel that item bec. it might be lost and buy a new one. And so I did. Only to find out later that the original order was not lost but had the wrong tracking numbers. So I tried cancelling the new item but the operator told me that he couldn't do it because it was already processed (but they were able to cancel the refund on my first purchase). So now I'm trying to get a refund on my second purchase but the only way I can do it is to refuse the new order, which, not very suprisingly, had the wrong tracking number too.

Anyway if I had an SUV or a truck, I would have went to a local store and picked up the items myself and save me the headache of dealing with these people.

Free shipping?! No thanks.

I am commenting about the Homedepot in Athens, Ga. Epps Rd. My wife picked up a propane bottle, which when attached to the grill it did not work. I called the Athens store and (talking to someone that said they were security, that the store closed at 7pm ( this is Sunday). I called another location in Winder, Ga., and was told they and Athens are open till 8 pm. So I was not able to have a grille, and the service was not.
It took 10 minutes at least to get a tank.
Very unsatisfied customer!!!!!

By all means use Home Depot for a re-model if:

1. You like ease of choice of cupboards, sinks, appliances, and various ancillary products required (they are all there in the kitchen center).

2. You want to use of Home Depot Credit card, with six months no interest (you'll want this as all moneys have to be paid up front, including all labor, even if the job takes longer than you anticipate).

3. A "one stop shop" type sales pitch.

4. You don't mind absolutely terrible communication between your "project manager" and the various contractors that Home Depot use.

5. You don't mind having to call Home Depot and the various contractors repeatedly to clarify, cajole, and beg for the work to be done to satisfaction (and your messages invariably wont be returned, you'll have to keep holding until you get the required human, i.e., your project manager - as everyone else usually gives you the brush off). (Advice: get his/her direct line, there's no point calling the general phone line). There is little or no coordination between appliance delivery, plumbing, and countertop installation, despite that illusion.

6. You don't mind taking repeated half and full days off work to meet the various contractors who come to do the work, including workers with little or no English, who often have been given no specific instructions, and who are invariably late (two - three hours usually), and rarely call ahead despite promising to do so. This includes granite countertop providers, even if they have apparently glossy stores and sales pitches. (note - there are often significant extra charges for granite countertops due to poor measurements and calculations up front).

7. You don't mind repeatedly poor, careless work at first cut, that has to be repeatedly fixed to your satisfaction. Again, including the countertop people.

8. You don't mind that stuff delivered to your house often contains either the wrong size, the wrong color, or the wrong finish, that has to be re-ordered (see above, 5, repeated phone calls!).

9. You don't mind that the timeline provided up front by Home Depot is merely a very rough guide, and that the time you think you won't have a functional kitchen should be doubled from the estimate (remember, the sink is one of the last things to be hooked up, and thats really central to your kitchen activities).

10. You'll incur extra expense you didn't bargain for when you have to repair the walls that the cabinet installer has damaged in the "destruction" process of removing your original cabinets and sinks (e.g. not cutting the original caulk, and thus ripping the layers of paint off the walls in excess, requiring more than just repainting).

11. You don't mind listening to sarcastic comments from the other people you get in (painters, electricians, plumbers) as part of the re-model, about Home Depot's reliability and their contractors (e.g. "they wouldn't be working for Home Depot if they were any good"!). And knowing that they are so right! Despite having spent a lot of money on this project.

Bottom line:

Strongly suggest using a local trustworthy, recommended by friends contractor.

We went to Sears with a printout in our hands of the refrigerator we wanted and $1000 cash. We waited for 45 minutes in the appliance department while the 2 salepeople helped 2 other people. Deciding that 45 minutes was more than enough to wait without being helped (we had shown the one saleswoman that we would be an easy sale) we went across the street to Home Depot. It was now 8:50pm and they close at 9pm. We walked up to the appliance department where the salesman was helping another couple and immediately he stopped and said to us "I'll be right with you if you need any help". He finished with the other couple 5 minutes later and came over to us. It was now 8:55pm and he did not have a rushed attitude with us. We showed him the printout from Sears.com and he immediately checked availability (they had 26 in stock and Sears had said they would have to order it - hmmmmm) and offered to match the sale price for Sears. We got 2 rebates (for the delivery charge and a $75 Home Depot gift card). Sears had wanted $10 for hauling away our old refrigerator and Home Depot charges $.01. We purchased the fridge in 10 minutes flat (he called ahead and kept a cashier open for us) and we scheduled delivery for 5 days later (instead of the 12 that sears had quoted). All in all, Sears has lost a customer and Home Depot has definitely gained one - good customer service goes a long way!

Employee " Sam ", at your Cottonwood Store in Albuquerque, Should be employee of the year! He has only worked for the store 3 days! I was in to purchase ceiling fans, paint, and tress." Sam, provided me the most courteuos and respectful service, I have ever received anywhere. I have been going to this store for years and I have purchased many, many thousands of dollars of your products. This was the most pleasureable trip of all and spent $1458.01, usually painful."

Please consider a promotion and more money as he is a "perfect model of the type employee you dream about!

I have been shopping online at homedepot.ca for 3 months now and never had a problem with the service or delivery is great.Hammer Drop on their site is awesome.I love Hammer drop,great deals.I look forward to have my morning coffee with hammer drop :)
I am talking about Home Depot.ca you know canada?
I shop on line and they are great.
I feel you should say which Home Depot you are speaking about.
All the Home Depot stores are not ran by the same managers.
The Home Depot Online also are not the same as the stores.
Example is it Edmonton west end Home depot Store or is it USA Home Depot
OR Online.Ca or Com.
If you did this I feel it would be a lot more helpful for everyone to know which home depot is so bad or good.This is how I feel.

I recently interviewed with Sherri Diggs (H.R. manager) at the Rockwall, Texas Home Depot. I want to commend her professionalism in conducting that interview.

Bill Moody
1316 Stonecreeek
Garland, Texas 75043

Horrible experience with Home Depot. Bought a tractor and it was delivered with a dead battery! Phone calls to store were never returned. Finally had to go there myself and wasted an hour. Bought washer & dryer. Dryer was delivered with no dryer vent. Installer told us there were none in the warehouse and we'd have to go to the store to pick one up and install it ourselves! Bought carpet. Installers were supposed to come in the morning. Did not show up until 4:30 pm! Never, ever will I buy anything more expensive than a screw from Home Depot. They are the worst by far.

What a joke,waited 10 minutes for a cashier to get an okay on a credit card purchase,then got my turn and they didn't have change for a 100 dollar bill. Then when going to my car I felt like I was at a swap meet,vendors hitting me up to buy things out of the back of their cars and truck's thoughtI was in Tijuana not Marina Del Rey Ca. Will not return.

ITS A ASWOME STORE POEPLE DONT REGCET IT OR YOUR A FAT LARD

Purchased wood floors and installation in January 2006. Sloppy installation and damaged boards. We made a note in the comment section on signoff sheet of our being dissatisfied. Never heard from Home Depot about our comments. Tried many months to get help from Home Depot. They were not concerned. Finally after 2 inspections, it was determined that we needed a repair. Home Depot had us pick up 5 boxes of wood and agreed to repair the floor. When repairmen were here and ready to repair the floor, they said only 4 boards out of the 5 boxes would fit. We still have the 5 boxes of wood and up to this point Home Depot has not stood by their word. I would encourage customers to look and think twice before doing business with Home Depot.

I had a horrible experience recently and have made it a point to advertise my experience so that people won't make the same mistake as I did.

We bought a house recently and wanted to change out the carpet and have laminate flooring installed. We contacted Home Depot who came out a week later to take measurements. We were promised a quote within 48 hours, but nothing happened and we called instead to get a quote. Since it was cheaper compared to another quote, we agreed to get it done and opened a HD credit account as well. That was the start of our woes!

The 21 cases of flooring were supposed to have come in on Oct 7 (they actually came in on Oct 5, 2007) and we were promised to be called as soon as they came in, which never happened. We went in person and inquired on Oct 14 and were told that it was there from Oct 5. Finally, we went on the 16th to pick up the cases. We were given 6 cases (which we didn't realize until we unloaded them at home). We went back to HD and asked about the rest of the cases. After waiting about 40 minutes, and speaking to two different people, we were told that Receiving had "screwed up" and marked as accepting 21 cases when only 6 had showed up from the vendor. After about 3 days of waiting for an answer, we finally made another visit to HD and were told that this issue would be taken of immediately. The next day we received a call saying that they had to order 21 cases again and that we should return the 6 that we had picked up.

At this point, I lost my patience and told them they should come pick the cases up instead, to which they agreed. The shipment of 21 cases never came and after a week of going to the HD store again, we lost it completely and cancelled our order.

The entire process took 45 days and we didn't even get it done at the end. It pushed our move in date by 21 days and we had to pay an extra month of rent at the apartment. We have pushed our laminate flooring plans to next year and worst of all, I have a totally worthless credit card on my history. The staff was not even apologetic about the incident and we had a total of 4 people deal with us on this mishap!

I would have given them negative stars, but, unfortunately, we have to give a minimum of 1!

PLEASE DO NOT USE HOME DEPOT!

Three projects, three nightmares. What are the odds?
Nightmare 1: kitchen cabinet refacing. Three day project took five weeks. Seems they showed me samples from one manufacturer and delivered product from another manufacturer with crappy quality and wrong stain color.
Nightmare 2: Silestone counter top in kitchen. Ordered and paid extra for the beveled edge. Counter installed had beveled edge but the edge was not polished. Had to remove counter top, take to factory to fix then reinstall. One day project took 10 days.
Nightmare 3: Kitchen floor. Paid to have old floor that was installed in 1988 removed, floor leveled and new vinyl put down. Guy shows up at 8:00 a.m., said he had to get an additive for the filler to level the floor, never came back. One day project took seven.
NEVER... EVER... USE HOME DEPOT!!!!!!!!!!!!!

I have been waiting for my replacement windows and doors for over two months now and Home Depot continues to disapoint. They have failed to show up to even start the job and won't return my phone calls. I'm sure that they will be demanding payment on time though. Stay away from Home Depot in Stafford VA............

Never,ever go to Home Depot for granite countertops, tiles or cabinets. They are ridiculously over priced for the type of quality you're getting and not to mention a long turn-over point. My husband and me were in the process of updating our kitchen. The cabinets were of poor quality, few selections of granite, and imitation natural stone tile that they claim is real natural stone. The staff was unknowledgeable and unhelpful. We went to a local fabrication and installation company of natural stone and what a difference! They really knew their stuff, competetive prices, even amongst their fabrication competitors, and they had quality natural stone for hundreds less than home depot. There were no unnecessary charges and we even got services free of charge. They even supplied cabinets, a true one stop place.

I have had the worse customer service experience ever at homedpot. Managers are never around, the majority of the employees do not want to help you and they have no product knowledge. My last visit, two different employees were paged to help me and never showed up. After waiting a 1/2 hour, I was told that there wasn't anyone available for me. I had to go back again to special order a grill. After waiting 3 weeks after the expected arrival date and 4 phone calls later, I was told the grill was in. Went to the store for a third time to be told to come back because they couldn't find the grill! More phone calls later, my grill was located, but not assembled. We clearly stated that we want to have the grill assembled before we pick it up. Extra charge was not a problem. An associate told me that they didn't know when the person would be in to assemble it, but they would leave them a note. If they couldn't do it, they would schedule someone from the company that makes the grill to come and put it together. After 1 more week, the grill was still sitting in the store unassembled and no one ever tried to call me about it. I ended up having to cancel the order. Not one associate made an attempt to reconcile or try to keep my business. I wasted so much of my time going there and making phone calls. I am completely disgusted with Home Depot. I am telling all my friends, family, and every contractor I know to not go there.

Don't buy appliances from Home Depot unless you can take them home and install them yourself. The company takes no responsibility for the delivery and installation of purchases. They contract out to a GE delivery service who then sub contracts to local delivery companies. You have no idea who is entering your home.

I got burned when I had to go back and select another dishwasher because the delivery person told me the one I purchased wouldn't work in my kitchen. I found out later, he just didn't want to intall the original model.

The manager at the store told me,"This happens all the time. We have no control over delivery and installation."

I prefer Lowe's. Besides, it's closer to me.

I have had fantastic service at Home Depot lately. They go out of their way to be helpful and must hire people with that ethic. The other big name store is practically walking distance from our Home Depot but I've completely stopped going there - you have to hunt someone down to help you, then they aren't knowledgeable when you do find them.

Saturday we bought several landscaping blocks and I needed only one block cut in half. They even found someone in the store who cut that one block for me (at no charge). I commented that it's hard to find good service these days but at least our Home Depot is tops!

It really makes me angry when people complain about Home Depot. I understand that not every associate that works for Home Depot has outstanding customer service but you find that at almost every retailer in business. I think that people need to take responsibility for their lack of knowledge when it comes to what they are having done to their home. I'm not saying that Home Depot doesn't ever drop the ball but if they are doing 11 million installations a day I can't possibly believe that every mistake that is made is due solely to Home Depot, its associates or their installers. If all of these claims were true why doesn't Home Depot loose more lawsuits and why do these people go to the media instead of dealing with it in court. Get the whole story before you judge.

The Frankfort il. store is under staffed,slow service,and the "associates" are poorly trained.I waited 15 min for help in the garden shop and when I found someone, he said "I ONLY DO ANNUALS"I left and went elsewhere

Dealing with the order expediter at the Rochester Hills,MI Home Depot is hell on earth. If you want to spend thousands of dollars and get spoken to like the lowest scum ball on earth...this is the place for you! Management must approve of this type of behavior because she is still there!

You all know that Home Depot has a better chance of reading your reviews about them if you would do the survey on the bottom of your reciepts. I'm a dept head at one of the houston area stores and we go through all the comments involving our store at our staff meetings every wednesday.

  I don't find much difference in products, price or service quality between Lowe's and Home Depot, but the Lowes stores are sometimes newer and a little more finished in appearance, in my experience.  Both are pretty good for the run-of-the-mill products, but don't look for a good selection of lumber, like hardwoods and hardwood ply, unless you are happy with basic oak.  Also, HD seem to have dropped Rigid Tools, which are the best, and I'd be grateful for a recommendation on where I can get them now.

The high-end Home Depot Design stores are very good for better selection of pretty nice home decor and improvement goods, along with appliances, etc.  Very similar to The Great Indoors in product selection and quality.

I second the opinion on cypress mulch.  It used to be that mulch was a by-product of the milling of cypress lumber.  Now, I understand entire trees are being chipped due to the high demand for mulch.

I enjoy shopping at Home Depot and have been to most of the stores in the Tampa Bay area. I am concerned that Home Depot continues to feature Cypress mulch (now mostly a blend) for home owners to spread around their plants. Cypress trees are becoming a non renewable resource and are a poor choice to use. Eucalyptus or Malaleuca are far better choices as are pine bark, especially since Malaleuca is invasive in South Florida. I would like to see Home Depot sell Malaleuca and discontinue Cypress mulch and help save Florida's Cypress trees.

Working for Home Depot a little over a year now i truly try to make it a pleasureable experiance for all customers who come to my store. But its hard its really hard when you see your CEO of the company get fired and get a pay out of $210 million dollars, and at my year review they give me a lousy .27 cents its rough. I dont even see that on my paycheck but still they want us to keep rolling with the punches.To change this company bring in qualified workers with knowledge in the field and pay them the going industry rate, do that and you will get excellent customer service but most importantantly results.Thank You.

Second to Lowes, the stores are clean in my area but the service is poor and the selection of items is very limited. Every time I've been there the stock is so sparse I get frustrated and leave. 

The employees always dodge me when I come in--they don't seem to care. Twice I have been there for plastic bins to store items; and twice I was told to go to Wal-Mart, which I hate. Several times I was forced to use the self-checkout as the clerks were in the back corner of Returns talking and flirting with each other.

The service of Home Depot in Omaha NE is terrible. I would never go back there again.