Rite aid on N. College road in wilmington nc is one of the worst I've ever seen with customer service.
They are always slow, but today, after a year of using them for monthly thyroid medcine I was yelled at, hung up on and the staff acted like nothing was wrong with what the staff member did. I will never go to this store again and do not recommend them. They are rude beyond belief. One visit there and you will know.

If you are in the Rite Aid at Jamboree Road and Irvine Boulevard in Tustin, California and are waiting in line to pay for your things, watch out for Cheryl. She can be dishonest ...in a sneaky way.

Prices for regular products aren't too bad, but don't bother depending on them for pharmacy or photo services. (West Orange, NJ)

To make a long story short, their supposed "1 hour" photo service turned into "3 day" photo service. I was e-mailed to confirm that my photos had FINALLY arrived, and when I took the long trek to the store, I was told they hadn't arrived. Then the staff had the nerve to treat me like *I* was the incompetent one. Apparently their printing machine was "broken" and they had no clue when it would be fixed. They offered me a free complimentary photo CD, but when I took it to a different branch, it was the same story. I was fed up and ordered prints online for 1hr service at CVS. I picked them up within 1 and 1/2 hours with no problem. Never again for Rite Aid photos.

As for the pharmacy, they lose my prescriptions 50% of the time, make you wait forever for a simple pickup, and constantly overcharge.

Let me back up and start with saying, the first time I took my prescription to Rite Aid, they lost it and I had to wait 4 hours longer than what I was promised to get my medicine.


So I am very much 9 months pregnant. B/c I am pregnant, I have had high blood pressure and have to take high blood pressure medicine 4 times a day. I noticed on Wednesday that I was almost out of medicine and would need it before Saturday. [And I wanted to be sure to call it in with plenty of time in case something happened, like they lost it..again. and because of Monday being Memorial Day] . I call the automated line, it tells me it will be ready to pick up after 2 on Thursday. I ended up not having time after work on Thursday so I specifically called and let them know that I would be in after I got off on Friday to pick it up. [With me only having 2 pills left]. Friday afternoon at 6:30, I walk into Rite Aid and notice all the lights are out in the pharmacy.
Me: Me
SM: Store Manager

Me: "..The pharmacy is closed? It's only 6:30. I was under the impression that they were open until 9.."
SM: "Yeah, they are. but I'm sorry, the pharmacist just left.
Me: "..tells her everything above..how I need my meds, how I called. blah blah
SM: "Well really, we can't do anything without having the pharmacist here. The other store needed him, so he left here to help them out.."
Me:" Do you not call people to let them know that you aren't going to have a pharmacist.. I really have to have my meds. That's why I was sure to call it in advance"
SM: "Normally, we would call, but we didn't expect him to just leave like that.."
Me: "Well I really need my medicine. I have about 2 pills to last me..,and I will have taken both of them before the morning"
SM: "Okay, well let me try a different store and see if they can give you a few pills to last till tomorrow. Tomorrow our pharmacist will be here"
Me: "Okay, great."

I ended up driving 15 mins to another store, for ..3 pills.. I figured ok, at least I can take it in the morning and go to Rite Aid since the pharmacist will be there tomorrow. And it sure was awesome driving 15 minutes with gas prices as high as they are, so gee, thank you for that too.

Got to Rite Aid at 9:30. .. I check the door, pharmacy opens at 9.. Walk in. And low and behold. The lights in the pharmacy are off..again.


I go up to the store manager, different than last night, as she is writing signs to say the pharmacy is closed.

Me: "Hi, so..is the pharmacist here today?"
SM: "No, we aren't going to have one all weekend.."
Me: "Are you kidding me?"
:::tells her story about last night, I'm 9 months pregnant, I have to have my medicine. At this point, Im sure my blood pressure is high anyways, because of all this.

Basically the lady who helped me, Heather.. She called her general manager, who said they couldn't do anything about it. She also spoke with the pharmacy general managers, who said they couldn't do anything about it.
She called 3 other stores, who didn't have the medicine I needed. And she called the one I went to the night before..who, didn't have a pharmacist. They had the medicine but not a pharmacist.
By this point, I was livid. I'm worrying to death about not being able to have my medicine.
The store manager ended up calling Wal Mart and having them transfer my prescription there.

Heather was very helpful, the one who worked the previous night..not so much. She was rather rude. but the whole ordeal really got to me. And then the kicker as I'm leaving. She tells me that she is there every other weekend. And every weekend since she's been there [Feb. ] They have only had one pharmacist, meaning that the pharmacy is closed like that all the time. [I never knew that, b/c normally I go during the week]

I think that is horrible service. It would have been one thing if they would have called me or something.
It was such a big inconvenience to have to go through the same thing the next day when the store manager that night told me that someone would be there and I'd be able to get my medicine.

I will never get another prescription filled there.And you better believe I'm telling my friends and family who rely on their meds to never under any circumstances step foot in a rite aid.

Frendly and helpful

Their lack of common knowledge is only the beginning of their incompetency. They gave me the wrong medication and tried to overcharge me when I corrected their mistake. I would never go back.

Store #5622 in Carlsbad, California is completely a joke. They spelled my last name wrong so everytime I call, they can never find me and tell me I don't have a prescription there. I tell them the correct spelling of my name, and they never change it. They gave me the wrong prescription. When I told them it was wrong, they just said they would change it. It's been over a week and they still haven't filled my correct prescription. I finally just had my doctor send my prescription to CVS. They actually know what they're doing there!

No, the one in Loma Linda, CA is completely incompetent. They will tell you to your prescription will be ready at 3:30 PM. You give them any extra 1/2 hr and show up at 4:00. It still not ready, don't get your prescription until 6:00 PM.

We go to pharmacy in the Target stores now. They are quick deliver as promised.

Didn't call me when a prescription couldn't be filled. Frequently don't have the prescription or enough to fill but never call to let me know. I've had to make repeated unnecessary trips.

I've read some of these posts, and so many people are complaining about things that are a result of their OWN STUPIDITY! For example, if you're out of refills and waiting for your doctor to authorize it, then hello...don't blame the pharmacy! Every prescription I've ever gotten in my entire life ALWAYS says how many refills are left, and when they expire, including my Rite Aid prescriptions. If you were to read the label, you would know...its all right there in black and white. As far as rude employees go, the Rite Aid in my city in Oregon has none...they are all top-notch, friendly folks who always seem genuinely appreciative of my business. And folks, you have to remember that these people are not going to treat you like a princess if you treat them like garbage. If you're rude to them, they will likely be rude to you. Many of us are downright abusive to people in the service industry, without even realizing it. Though the decor at some of the stores is looking a little old these days, the stores are always clean and organized, unlike the Wal-Mart that looks like a tornado tore through it most days. My experience with Walgreens usually makes me feel like I'm inconveniencing the employees by walking down the aisle they happen to be working in. I really like Rite Aid for their reasonable prices, and of course even cold beer for sale (the cheapest in town, too!).

I switched to Eckerds, now Rite Aid, in Griffin, GA, from Wal-Mart. Their drive-through window was convenient and I was tired of the mobs at Wally World. What a mistake! Several times I drove away from the window thinking I had my prescription. Wrong! It might be partially filled, or they would fill one but not the other and APPARENTLY it was too much bother to communicate this to me. Scrip expired? No communication whatsoever to me until I showed up to purchase the scrip their system accepted and scheduled for pickup. Tried to fill a scrip at my new pharmacy in Hampton. They said it could not be filled until Feb 08. Why? Because my insurance indicated it had just been filled for 90 days. How could this be? Rite Aid, acting on their own, filled the prescription and never called me to notify me it was waiting. Yesterday I received a $20 coupon from them asking me to return my business to them. Not too effin likely.

They are always having great sales and deals buy cialis online buy levitra

Okay. Over priced.

They do have a lot of pills on sales, as far as I understood from internet, but they also taken, as it seems, an example from these foreign online pharmacies that made a proposition to reduce some costs for 300 or so pills. Not bad at all, yes? 

I have met a similar buy pharmacy online in

Canada

I guess it depends on what store you go to. Ours in Sacramento on J and 48th is primo.  The staff are amazingly friendly, personable, thorough and helpful.  They'll take you right to the product your looking for and give you options.  They are always having great sales and deals.  Oh and there is this floor person named Ramon who is very wonderful and charming to deal with.  If you want super personalized service be sure to ask for him.

Good overall, but our local store has some of the rudest and most incompetent employees (cashiers) I have ever seen.

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They have an out of date pharmacy at our neighborhood location (sherman oaks, ca) and they tried to bill an old insurance plan even though we presented them with the updated card about 4 times. Also lost my customer history - RUDE RUDE RUDE staff.

Quality, prices and service are like any other chain drug store. Gave it a four star instead of a three star because you can still get an ice cream cone like the good old days.

I Love Rite-Aid

if they dont have you meds they should not keep you waiting days untii it comes in//give me back my prescription and ill go elsewhere

Consistanlty rude, Consistantly confusing my prescriptions with another customer and billing the wrong insurance, charging incorrect co-pays, and telling me in person that they "tried" to call,,,What You picked up the phone but couldn't bring yourself to push the buttons,,Tired to call who??,, not me,, made me wait a week on a refill, saying they where waiting for my doctor to call back??,,My doctor never got a call to being with,,, when My doctor did call after I prompted them too Rite aid informed my doctor that I had 6 refills on the presrciption??,, Had enough Called a Good neighbor pharmacy,, they actually said "please and thank you" on the phone,,, and asked if they could help with anything else,,,,,WOW Customer Service,,, Rite Aid needs to close it's doors or at least get a "Wal-Mart" greeter to deal with customers,,,, Tim M

When I lived in Virginia they were convenient so I used them all the time. Now that I'm in North Carolina they're not in my area. Would love it if they were around to use.

i too remember thrifty and payless. after a while rite aid grew on you.

They are closing many stores, so their future is bleak. I would like this store to be in my area as they do have good service when it was Thrifty and Pay Less working together.

Rite Aid is the nearest drug store to my house so I usually go their for my health needs. They have pretty low reasonable prices and friendly service.