First Citizens DO NOT honor their online 5 day quareentee for check delivery. After 8 days their check still had not been received by water department and I had to pay a $60.00 disconnect fee. They stated it was past my "due date" for the bill. My due dates are none of their business, if they would have had the payment there within 5 days like they SAY they will, this would not have happened. They refuse to pay.

seems like the only thing first citizens is good at is hitting its customers with fees instead of providing a service. now that's lazy revenue generation.

fuck citizens. i am closing all my accounts today. the tellers, who are the lowest paid employees, are awesome. they all tried to help me with any problems with my account. and would tell me how i could save my money better. it is a problem with the customer service that has enraged me. i had a problem with my credit card. being a young student i do not have much money. even with previous statements and a RECIEPT THAT I PAID THE DAMN THING, they told me i had to take care of it. after some begging they called the credit company themselves. the person on the other line said i HAD paid the bill. WELL THEN WHY DO I HAVE A STATEMENT WITH TWO MONTHS BALANCE AND A LATE FEE? he hung up on the teller who was helping me. i had to wait twelve hours until the branch i made the payment to open. and i am so lucky i have off from work today to handle this mess. it is not just this. anytime i had a question no one was able to answer it. and im sick to my stomach the lack of proffessionalism amoung the higher paid staff. fuck them. die in a fire!

One of the few banks on the Eastern Seaboard that still give personal attention to even a savings account holder and are not just out to collect fees any way they can. Small-town touch and friendly tellers at the branches. Thanks!!