I agree with the earlier comment about the "elitist attitude" exhibited by the owner. They special ordered a part for me twice. It came in wrong both times. Since I was required to pay in full in advance, it was mine. The part broke within 3 laps around the back yard. The owner said the company does not stand behind replacement parts and initially refused to give me a refund. Only after a customer service lecture from me did he return my $5 and change. Maybe they don't need repeat business.

I have been doing business with brighton mower since 1970 when they were located on richs dugway. they are very business like and also very busy which indicates to me that they are doing well. I get my parts on time and their service is great.I read the other 2 reviews and it seems that these people have a chip on their shoulder or an axe to grind. this mower shop has been in business since the 1950s while many other mower shops have closed. that should tell you in itself it is a great business. Thousands of customers and 2 bad reviews. they are great.

Unfortunately, I have not had good luck here. I have not had quite the terrible experiences of the prior reviewer, but I have had some issues with Brighton Lawnmower's quality of service and attitude. Enough said, in my opinion.

I have had repeated terrible experiences with this place and I will never return.
Poor attitude, unreliable due dates, overcharging, charging for service that wasn't actually done, etc. You can name it all and these guys seem to do it wrong. It is too bad, because it is a great location and a nice building.

They always have an elitist attitude at this place.

It once took them 45 minutes to find my mower when it was completed.

All mowers in for service (and completed ones) are stored outside to get rained on, snowed on, etc. Oh yeah, every time I leave their shop nowadays, the gas tank on my mower is just about drained, too. Nice!

This spring, after taking my nearly new Toro mower in for regular maintenance for $55, I had the self propel function quit 2 weeks later. These guys then charged me another $58 and then it still didn't work when I got it home. Next they wanted to charge me for a drive belt that they should have replaced the first time for the $58.
Oh yeah, and it took another week to figure this out, too.

You've been warned.