I read about this bike on several websites while shopping for a birthday gift for our 6 yr old grandson. Most sites mentioned the problem with the packaging. I tried to get the bike locally with no success and decided to order through Amazon, a trusted name, assuming they would be dealing with a reputable supplier and handle any issues promptly. WELL.. the bike arrived in a broken box, scratched up and with parts missing. It was delivered on a Saturday, his birthday, but BabyAge, the supplier is closed Sat and Sunday. Amazon said I had to deal with them and only after they would not help us would Amazon help us. I emailed BabyAge and Amazon and I and my son talked to them first thing on Monday morning. Baby Age promised to follow up. My son waited a day or more and got no follow up. The woman at BabyAge would not speak to him. I had already emailed Schwinn directly to tell them of their packaging problem (I am sure I am not the first person to do this). Baby Age finally told my son they could do nothing until they heard from Schwinn and that might take 2 days or so. My son called Schwinn directly and they were GREAT. The bad bike was picked up the following day and a new one arrived the day after. BabyAge still had not returned my son's call. By the way the second bike was also in a broken box but all the parts were there and there were no scratches.

Aside from the fact that it tips the scales at a whopping 34 pounds, this bike is ideal for my 5 year old. The tires don't leak air, the training wheel brackets are the best I've come across (althought the wheels are a little chincy and have already been replaced with a $10.00 heavy plastic set), and the center bar is low enough that he can balance the bike flat footed on the ground. I mainly bought this bike for the dual handbrakes, as I've had older kids in serious crashes due to trying to pedal brake when transitioning to a 'big kid bike'. It arrived completely undamaged and practically assembled itself for me, although the 'universal' product manual schwinn included was not much help. The one that we got is a very cool orange color, although we thought we were buying a yellow one. Granted, it's a chore loading it on the bike rack, but we love this bike!

Bought this bike for my son. Assembly instructions are buried in the owners manual which appears generic to all Schwinn bikes. How about one page instructions that pertain only to this bike? I didn't buy a mountain bike so I really don't care to know how to assemble one. Upon attempting to assemble the bike I also found that the front fork was bent inward so much that the front wheel could not be placed in it. Bike will be returned.

The box was delivered split open. Either the bike is too heavy and was packaged poorly or it was mishandled by UPS.

I have had two bikes shipped (the other wasn't through Amazon) and both were chipped/scratched & missing parts upon arrival.

Buy from your local Target store.

One note, the brake levers are just a little to hard to engage for a small child's hands.