I became a cox customer 4 months ago. i am not happy. They brag about their "on demand", but it is really lacking. The list of available movies (both free and for a fee) is really not impressive. Even worse you have to pay for about 99% of available movies - even really old movies. (I lived in MA in the past and had Comcast- and I must say this is a drastic downgrade). To make things worse- cox charges fees like no other business- they charge a $2 fee every time you make changes to your account. Also be weary of the sales folks because they lie to get you locked in. When I joined I was told that it would cost me $100 to have phone installed, tvs hooked up and internet set up- when the bill came i was charged $100 the first bill and then for the next 3 bills I paid an additional $10 each bill. Its only an additional $30- but it's the way they did it. They mislead me. Told me it was $100 for install when it was $130- I ask a lot of questions so it was not a 'misunderstanding' it was an outright deception. To make things worse, when I complained about it, the rep and the manager i spoke to would do nothing and said I had gotten a good deal in the first place. (I had Directtv for the last 5 years in RI and I must say directtv's customer service and willing to please the customer puts cox to shame.) I do like the feature that shows who is calling on my t.v screen. Also no issues with phone or internet. But overall I am very disappointed.

Cox sucks, sucks a lot!

My Cox broardban internet gets jammed from 6:00pm to 10:00pm in my area in Virginia, almost every day.
I have called Cox tech service so many times for help, and no improvement. My friend told me that was due to low bandwidth and too many users.

I am switch to Verizon. Just can not stand for Cox many more.

HL, Virginia

I am so happy to be in the process of ridding myself of Cox Cable. We just got Dish for the cable, but are still using Cox for the internet.

I have been a Cox customer for ten years. For many years when my needs were simple, i had no problem with Cox's service, but over the last three years...the service in regards to technical and customer aspects have become so unbearable, overpriced and erratic I couldn't wait to get away.

Here are a few of my favorite Cox moments:

1. A few months ago my neighbor had Cox installed. While the installer is physically there our cable goes out. We walk outside and let him know and he tells us that he will fix it in a second. Then he leaves. Yup.

We call Cox and they tell us that it could be numerous things and it may not be the installer's fault and someone can come out in 3 or 4 days. We are both outraged and demand to speak to a supervisor.

The supervisor sends out a contractor who rolls his eyes at the laziness, does about 5 seconds of magic and goes on his way.

The waste from this experience is ridiculous all because one lazy jerk didn't do his job correctly.


2. We ordered HD service and it was scheduled for an exact day to begin. Unfortunately by that exact day our HD box had not yet arrived. Sometime that evening our cable went out completely and we knew that it had transferred to HD and wasn't reading the old box. No problem we thought we'll just call them up.

We call up and have to deal with some tech guy tell us that the HD service has nothing to do with it, he then tries to sell us the insurance and then goes on to say he can have someone come out in a week. After going back and forth with this person we realize what an idiot douche we are dealing with and give up with him.

We call right back and presto! The guy literally flips a switch and our cable magically reappears.

More ridiculous waste! Remember with Cox if you don't like what you've been told the first time just call back. You will always get a different answer.

3. I enjoy playing online poker. Not with Cox though. During a tournament my service has gone out so many times that I no longer play until we switch internet providers. When your service goes out do not expect a straight answer or any help at all.

One time I called about the service going out and they said they couldn't help because the service was out. Another time I called about the service being slow and they said they couldn't help because the service wasn't out.

4. Ridiculous bills. My average bill was $170. I'm sorry that is ridiculous- absolutely ridiculous. With no movie channels my bill went down a little, but for the service the bill is overpriced.

5. Just going to return my box was a task. I forgot if the San Diego center was off the 94 or the I15. I call up Cox and ask for someone that can hep me with directions. This became 20 minute ordeal with a person who has no idea what they are doing and are freezing to the point that cannot even transfer to someone who can help.

I tell them just transfer me to someone who can help. The person keeps stalling. Look! Has no one ever called and asked for help in finding a location? Just transfer me to someone!

They mumble that thei mapquest is down and they will transfer me and then I realize I have been disconnected. I am driving on the freeway during this.

I call right back- that's the rule; gotta call back. As I pull into the location after driving around San Diego for about 30 minutes a nice girl finally gives me the directions...

Our bills are higher to pay the huge amounts of waste that get lost in the company. It disgust me to know probably 60% maybe even 70% of the install people that go to homes are there for absolutely nothing, or something that could have been fixed the first time.

I am done and if I see that cow faced Cox Cable troll here trying to lay the blame on the customer I will call Cox again and tell them that their employees are badgering and insulting customers on review sights and I will not stop until I am heard or have at least ruined a few people's days.

You come on here and bash people for not liking a service and all you are doing is greater disservice to your company.

PS. My picture is clearer, the volume even better and a lot less BS and money.

COX cable is falling apart. My dear old mother was moving into a new home in annandale Virginia.
Usally I am there to help with setup but this time it was easy. All she needed was telephone and internet. 1 box to connect and everything should have been done.

Wrong.

The tech came in. Plugged in 1 black box. Did nothing to test it and left.

They charged us 90 dollars for setup.


No phone and no internet.

Called back and they setup an appointment. from 10 to 12pm. The tech never showed up. They then kept sending people over to check out the problem. About 5 techs total came to the home at separate occasions. Trying to charge us for a setup service. They finally got the Telephone and internet working for my mother who is elderly. They REFUSED to plug in one wire behind a blue router because it was not cox hardware! so she was stuck with the yellow cat5e cable coming out of her telephone box which was only 5 foot long. The tech did nothing to get any of the other telephone ports working in the home and would leave the second my mother left the room.

I came over, plugged the single wire sticking out and the router worked just fine. Then patched rj11 cable into the home so they could use Cox cables poor phone service through out the home.

Cox will sell you a service and barely hook it up for you. They take advantage of elderly people and charge them to do anything as simple as plugging in a single cat5e cable.

They offered no useful help over the phone. It seems they lay'ed off all their helpful employees.
Troubleshooting was scripted and a joke. Unplugging and resetting only dose so much and after repeating myself and telling them this they would just continue to talk over you as if you didn't know what you where talking about. Their Hardware is often refurbished or returned. I don't see COX lasting another year in this area with its poor service.
Verizon is more than happy to send a team of techs and get everything done the right way the first time.
I myself am a computer technician who completes service calls for small businesses and at home clients and I've always assured my services are in working order before leaving a job site and I'd never take advantage of elderly and charge them an extra 90 dollar service call just to plug in a wire.

Good Job Cox. I'll never recommend you. I'll be switching over to Verizon's FiOS team which seems to have their Quality Control in Check along with the correctly trained technicians.

Kudos to Cox!!

I just called customer service, and after just two menus, was immediately connected to a live agent, who was able to take care of my request in less than two minutes! She actually made the requested change before we even hung up the connection!!

(Incidentally, my request was disconnection of service, and as soon as I mentioned the service I switched to, (starts with a "V"), my account instantly went bye-bye! The fastest service I have ever received from Cox in over ten years of being a "loyal" customer!)

Before making the request to disconnect, I had spent considerable time speaking to Cox agents requesting better rates and/or service. Seems they would be willing to discount my account by $5/month for 5 months! I was underwhelmed!

I don't expect that they will detatch their wiring from my house nearly as quickly!

COX is the worst service provider I've ever experienced. In less than 6 months they have given me two faulty digital boxes. Both times I called customer service they were rude and slow. After wasting a half hour of my time they admitted their box was faulty. I then had the choice of taking 2 hours out of a work day to wait for their tech, five days layet, or driving the box to a service center. I have had direct tv and comcast in the past and can say they both had much better service, reliability and support. The on demand that COX claims is a joke, it is slow, has no shows and might work on a good day.

Did you know...if you have a Cox cable box in your home and it gets taken in a burglary, you are responsible! It happened to us. We called to report the theft and were told that it was no big deal, just let them know when to bring out a new one. Then the next bill showed up...with a charge of $420 for the cable box. After several phone calls to get it reversed, we were told to claim it on our homeowners insurance policy. There was nothing more they could do.

Here's our experience: Cox was terrible in terms of customer support and account management. I won't comment on the quality of the line itself and the internet connection quality, because I haven't had enough experience to compare. A simple example of what annoyed us. When we phoned to try to cancel service because we were moving, we were put on interminable hold--minutes and minutes and minutes passed, and this wasn't on a Monday morning; it was early on a midweek day. As an experiment, I decided to phone back immediately but rather than opt for "cancel" service, I chose "start up" service instead, and lo and behold my phone call was fielded with lightning speed--within seconds! I repeated the experiment again. Same result. Perhaps it was just a coincidence, but it's curious that when it came to leaving the Cox family, they made it quite difficult! Worse, I received incorrect information from customer service agents on a couple occasions. Very, very frustrating. I can't recommend them. We're using AT&T right now, and we're much happier.

We have been trying to get rid of cox for 2 years now. No other cable provider is allowed in our area. Well At&t is finally coming in. Our area is not ready yet but my sisters is. She made the switch to AT&T u verse w/internet & phone. She loves it. Great customer service, friendly people better pricing. Sooo, here is the problem. She left cox & took her phone# with. She can make & receive calls no problem, BUT other COX customers can no longer call her number. She called att & they checked all the lines and the computer system, all is good. They told her COX is blocking their callers from her #. She called COX, they told her that WE CAN'T help you. You are not a COX customer. How is that. She is forced to switch her phone back to cox because her friends, family & employer all get "the number you are calling has been disconnected or you must 1st dial a 1 when dialing this #. even from next door. They all have COX! I cant wait till they try that crap with me. I will have a letter fired off to the PUC and start a class action lawsuit before they know what hits their ass!!!! COX SUCKS!!!!

Chandler,AZ

I think the agents try to fool the customers. I was told that I will not have to pay the transfer fees (15$), if I take the basic cable package. I told them I do not have the television and do not need cable offer. The agent replied to take the package and cancel it and this way I can save the transfer fees.

Today I got my bill, with 15$ transfer fees included. I called the customer care and the second representative said that there is no such offer and I will have to pay $15.

Keep the monoply, rates high etc ... but atleast do not cheat the customers

I had Cox for about 3 years at my current home in San Marcos, CA. The service is expensive at $120 per month for internet, phone and basic cable but the only real choice in my area. I was on auto bill pay using my debit card. The card expired so the auto billing was rejected. Cox charged me $25 for the rejected billing.

I called to update my billing information and get the fee reversed. Cox refused to reverse the charge unless I got a letter from my bank verifying the expiration of the card. I explained that I have the new card number and if they checked their records they would see the expiration date on the old card. I asked to speak to someone with a brain. That person offered to lower my bill from $120 per month for one year to $100 per month. A much better deal but still expensive in this era. I requested a rate of $80 per month, they refused, I canceled.

Today I got a mailer from Cox titled "Save a bundle with Cox". It claims you can get TV, internet and phone for less than $48 per month. The flyer advertises "high speed internet, fastest in San Diego", etc. I called to sign up and found that this deal is a watered down version with slow internet, pay per minute phone and limited basic cable.

Bottom line, poor customer service cost them a customer and their advertising tactics are deceitful. I am going with a HD antenna and AT&T internet. My fees will be $15 per month. Getting back to basics.

Depending on COX services could be DANGEROUS. At this very moment, we cannot get any local reception through COX. In case of an emergency when searching radio and TV, my family would not hear anything on local TV. Although we pay $157.00 monthly, we cannot view local channels from 4 through 14 and many, many others. Yes, we are DUMPING COX. COX has proven that a TV converter box is a must for safety reasons.

Cox has the worst service I have ever encountered they just happen to have a lock down on the souther california market. Busy people with busy lives tend to just stay with the first thing opened. Who choses the poll participants COX if I were a service rep not doing my job well I wouldn't refer all the ticked off people either!! They are TERRIBLE!!!

Horrible, terrible, fraudsters, scumbags.

Cox has fraudulent business practices. We got an offer yesterday from Cox that offered free HBO and Cinemax for one year if we added digital phone services (we already have Cox cable and internet). When I called to accept their offer, their rep told me, "Sorry, this is only for new customers." Cox is a horrible, horrible company and we are switching to another provider.

Cox has the worst technical support and the worst internet connection. I cannot wait for ATT to lower its prices and switch. My internet get reboot several times daily. every time i call technical support i get an automated troubleshooting that ask me to plug unplug my modem. Do they think we dont do that before we call? they asked me to change my modem and i did, same problem and $75 later...and the automated technical support keeps asking me to reboot my modem. When i call them the internet is working, the problem is that it reboots itself too often!!! once i got a live person on the call (yeah!!!) and told me i have to call them when the internet is not working. Well if it takes less than 2 minutes for the modem to reboot itself and it takes more than 10minutes to get a live person on the phone, how the heck can i have them on the phone while my internet is down??? Terrible terrible!!!!

Cox Communications is a horrible, horrible company.

Their customer service is absolutely appalling. They are rude, and never have a direct answer. I have to call typically 3-4 times to get a problem resolved. I woke up today and found no internet service and had to call twice before they finally fessed up to disconnecting the wrong address [had multiple location under one account]. It should not surprise me that their reps do not pay attention to what you request to be done on an account. It took me three months to cancel the introductory digital cable and high(est) speed internet off my bill so that the bill would go from $150-$40 a month.

Their internet service itself is sub-par. I have had to continuously reset my cable modem this week due to it timing out.

I cannot wait until I move in August to get AT&T.

Ive had cox for a while, but since 2009 the service has been awful. I have the package, and the prices have gone up, but the service has gotten worse. My internet will suddenly stop working for 5-10 minutes then start up again. i called, and was on hold for about 15 minutes, so i gues i'm not the only one having problems. all the people ive talked to who have cox have said how awful the service has gotten. when i called them they said someone was using my internet from another household, but i have a password on it. they said the person is probably hacking through the password, but i doubt they are hacking through everyone in rhode island who is having the same problem. i'm not the first person to have this experience

Cox gets NO stars from me, although I've been instructed I have to give at least one star to leave my review. Years and years ago, Cox actually had passable service. No more. When we started building our new home, we moved into the little farm house next door to monitor the work. We were going to use the same companies we had before the move, but Cox offered us a bundle that would cost the same as what we had been paying for separate services. I thought it would be more convenient to only have to deal with ONE company, so we signed up. I have regretted it ever since. We were told that once all of the "specials" went off, we'd be paying about $20 more per month than we had before. WRONG. Our last two bills were $11 and $25 more than the agreed upon amount. As if that weren't bad enough, when the billing dept. checked into why we'd had the increases, they announced that in May and July our bill would go up again, when two more "specials" ended. When I signed up, I only knew of 2 specials, and I was told that our max bill would still be only $20 over what we were paying originally. Where the additional two "specials" came from is beyond me. At this juncture, it looks as though we would be paying close to $180 as of July, which is a full $60 more per month than we paid when we had separate internet, phone, and TV services. Cox breached our contract by telling me I'd be paying a specific amount, and then reneging on the deal. I am switching back to separate services within a week, and my bill will be back to what I had been paying before I switched to Cox. And, amazingly, we'll have more features with our new TV service than we had before we swtiched to Cox. So, how is it that Cox prices just keep going up and up, when their competitors prices keep coming down? I'll be glad to be done with Cox, and I will not be using them again if I can possibly help it. When a friend of mine recently asked whether I thought she should switch to Cox from her present internet provider, I told her ABSOLUTELY NOT!

Frankly speaking, I'm not using services from Cox. And I'm glad I don't, because I know what they are from the inside, since I'm working for Cox. IMHO, main problem with service level is way too much outsourcing and therefore weak control over the quality level. Yes, it's not India or wherever, it's inside US outsourcing, still though terrible. I've seen plenty of records of screwups in database. A lot of them are our own outsourced mistakes, but lots of them are Cox's own employees as well. In fact, it's not uncommon when some knowledgeble guy from outsourced call centers have to rectify issues that were created by Cox people.

A lot of technical issues are caused by slacking contractor techs, but also often by customers not knowing what they are doing and still thinking they are smarter than anyone else, not following properly representative's instructions (damn, how many times I was asking customers to check connections first, they were saying they are fine, but in the end it was found out to be exactly the bad connection issue!) A lot of frustration is caused by Cox sales representatives, who are trying to shove the product down the customers' throats leaving all the headache of disclosing the charges for first tier customer service representatives, many of whom can't understand in full those charges themselves until they've spend at least half year on the phone. And a lot of frustration comes from customers who were barely studying even in already extremely simplistic math classes at school and can't add and substract even with calculator.

I see problem like this: too many poorly educated customers (that's everywhere though) and stupid idea of decisionmakers about many brainless workers being better than few effective specialists.

PS: sorry for bad language, English is not my first.

I am looking to cancel my Cox cable and internet.
My internet was constantly going out so I had to have several different techs come out over several different periods, each with their own idea what was wrong. The last one that was there had me buy a new modem and strung a new cable through my house just for the modem.
Well this week both my cable and internet were out but of course the customer service guy couldn't find anything wrong in my area and had to schedule a tech to come out during normal business hours therefore causing me to take time off of work for them again. This time I refused and advised they need to work around my schedule as they don't give me any rate reductions or pay me for my time they are wasting. I called them back again this morning and this service lady advised they do have techs that can come out on evenings and weekends. We'll see if I keep my service until my appointment this weekend. I ended up getting the cable and internet working myself this morning. I walked around the house looking for the main connection and found where the last tech added the new cable. When he connected it to the rest he decided to take the skinny wire from one cable and add it to another, similar to how you see a twist tie used on a loaf of bread. If you jiggle the wire the cable and internet work again. Talk about cheap work. And the wires are left exposed outside. Nice.
Reading through the reviews it's hard to decide between the terrible rating of Dish Network or the terrible ratings of Directv. Hmmmmmm.

After about 15 phone calls and two service technicians, I give Cox a star (up from zero stars). The Internet connection has been unreliable, the customer service techs on the phone don't usually have much expertise (they know how to read a script), and the technicians that came out did not entirely fix the problem.

When you use VOIP for your business, you can't afford the signal going out, even for just a minute, because you're on the phone. Cox tells me that my signal is perfect right now, but I've lost the signal several times today - and that's after a technician came out and made things absolutely perfect.

I was a long time customer with Cox Communications. They have become very customer unfriendly. I had a situation with a move and some mail issues. While trying to finish with holidays and all of the confusion of a move, Cox notified us that we needed to pay a $96.00 past balance. We paid the bill to avoid cut-off, and were waiting for some further correspondence for our next payment. Seemed logical and the mail was coming OK. Within a week they came out and disconnected.

I called and explained our situation to them. They were very rude and insulting in the way they treated me on the phone. They explained that they bill in advance and we only paid the past due balance. I agreed. They further went on to tell me they only allow 21 days (even on a bill in advance) before disconnect. I tried again to explain the situation and that I have been with them for 14 years. I would have gladly paid what was owed, but did not have a bill in front of me to know. I expressed my concern that they did not give all of the information knowing our situation.

They proceeded to rude and insulting. I explained that it is not a money issue, but felt that all they seemed to care about is money; before customer satisfaction. No avail so I paid the in advance amount. Keep in mind that I was not even a month behind at this point. They took my payment that was actually less than a months payment because they disconnected me.

I had to be transferred to another line to have my service reactivated. They proceeded to inform me that since my service was disconnected that I would now need to pay a $100 deposit. I proceeded to ask for a supervisor. I explained the situation to the supervisor to no avail. He proceeded to be rude and insulting also (In a robotic scripted way).

I again informed him that this is not a money issue and that I have no problem paying my bill, but had a series of unfortunate events (as it were). He was not interested that I was a long time customer and would not understand or wave the deposit (After 14 years as a faithful customer). He became very insulting, and I indicated that he would loose me as a customer if he could not treat me like one. He basically indicated that they were not a monopoly and I was more than welcome to take my business elsewhere.

I was saddened and shocked, but he did make me realize his statement was true, and proceeded to get a new internet service here in Las Vegas with a provider offering wireless service. Not as fast, but they are customer oriented. I switched to Direct TV and get more for my money.

We did received the bill from Cox showing the $64 dollars owed 4 days after they disconnected us. Not even a month behind. They could have just as easily billed me for the $96 dollars and kept me for a customer, but they cannot have anyone more than 21 days late.

That is bad customer service and have lost my business forever.

I have high speed internet and it keeps shutting down, freezing, etc. I have had excuses from them telling me it is the wiring in our apartment complex and of course it is the apartments fault. I have a bad modem. I could go on and on. Of course, I am the only one with this problem.

I had better connection with AOL dialup.

I have been a customer for 12 years. For the last 6 months I have been fighting over poor quality service and connectivity. They have sent 4 twits from technical support and made me spend 5, 1/2 days waiting on them to show up. I am late 8 days on a bill payment (bill lost in stack of christmas cards over holidays) (I get 4 bills from they because they can't get them into one statement) and they stop my phone service. I got one call from some female at COX speaking spanish. No email (I have them for internet also) and no letter until after they had disconnected my phone. No they require a 50 dollar deposit. They arre not your freind in the digital age. The service level from that company really sucks. I down graded my service so instead of the refund of the prepayment they take the 50 dollars as a deposit. I would not stop on the side of the road to piss on those people to put them out if you were on fire. dont take it personelly it is the way your company now doies business. They can't stop the spam from being delivered to my email, but if your try to reply to the spam to have them take you off the list it block the outgoing email. How is that for ass backwards customer service. COX - you really blow.

Beware of Cox Com in Las Vegas! The Cox order-taker originally assured me their "special" package deal (TV, Phone and Internet) would be $74.95/mo. Technician came out and stapled a cable around the baseboard of my office (on 3 walls). When he reached my desk-top tower for connection, he announced that Cox could not support my older version of Windows. He called his field manager who came by and said, "The order-taker should have asked you what version you had before signing you up!
My solution:"OK, can you use my new laptop with the latest version." So now I have wires strung all over my desk and a stapled-in cable that is worthless.

My first bill came in at $126.55, not the promised $74.95. So I went through Cox's lengthy phone tree to check. Was promised "adjustments." Next bill came in at $102.87! Went through Cox's lengthy phone tree AGAIN. Was promised more "adjustments." Third bill came in at $85.70! Last bill came in at $87.37. (Was beginning to think the Cox Billing Dept. was using drugs.) Called the Cox phone tree again to question all their different bill amounts. Was then informed my bill would increase by $10. "They should have TOLD you this promotion only lasted for six months!"

What a dispicable business practice! No disclosure had ever been made either by phone or in writing!

More crucial, since Cox's half-baked installation, my internet and phone connections have been continually erratic and out of service. Despite over 10-15 calls for technical assitance, Cox can't resolve the problem.

I'm done! Just learn from my painful experience.

Cox/Las Vegas does not INFORM their new customers ethically and correctly. Cox/Las Vegas does not BILL their customers correctly. And Cox cannot RESOLVE thier technical problems.

incorrect bill and refuse to admit it

THEY ARE GARBAGE WITHOUT THE TRASH BAG!!!!! Cox Blows! Hardcore!! Prices go up every couple of months. TV tiles all the time to the point you can't watch anything. I pay $140 a month for just TV and internet. Internet is only 29.99 so $110 for TV. Way over priced! Every month my bill is a different price. It always says total other charges like $8. What the hell is the other charge? they can never tell me and usually take it off if I call in after waiting on hold for like 30 minutes. This happens every month. Say they had 1 million customers and rob them all 8 bucks a month thats 8 mil a month for them. I know they have more than 30 million customers so you do the math. Also after waiting on hold for a long time 30-50% of the time you get disconnected or get transfered to someone in the phillipenes. The time I have spent with these idiots trying to get my bill right is not even worth it. I'm switching to DirectTV. Oh yeah they outsource all tech work. It seems like one of the qualifications of being an outsourced tech is to be retarted. THEY ARE GARBAGE WITHOUT THE TRASH BAG!!!!

We went to our local Cox 'home office' on Jan 26th, 2008 to request new service. We agreed to receiving a bundle package that included; Home Phone Service (NO long distance), High Speed Internet, Digital Cable with 'On Demand'.
We were quoted that our monthly statements would be $156.31 (taxes included).

This is a brief look at the exact amounts included on all the billing statements since we started our service with Cox Communications on Jan. 26, 2008.

01-26-08: Paid $100.00 deposit
02-04-08: Service was started in new home
02-04-08: Paid $85.00 to give account a credited balance
02-14-08: Received bill for $256.69 (Paid $265.00)
03-15-08: Received bill for $175.86 (Paid $180.00)
04-11-08: Received bill for $110.97 with a $75.00 credit applied (Paid $120.00)
05-14-08: Received bill for $176.72 (Paid $177.00)
06-11-08: Received bill for $385.98 (Paid $390.00 unhappily)

Total Amount Paid to Cox Communications in a FIVE month period: $1,317.00
That breaks down to $263.40 per month. Yet, our monthly bill has been repeatedly quoted to be $156.31 with no reasonable explanation for why we have not received a bill for only $156.31 yet.

We have had problems since the first month, which includes requesting a 'tech' to come to our home on three separate occasions, in the same five months.

In April, we did receive a $75.00 credit for being charged a $35.00 fee for one of those 'tech' visits, when we had the insurance which promised "No additional fees for having service done at the residence" and $40.00 worth of credit for inconveniences that occurred during April (i.e., the phone would not work, but everything else was fine. 24 hours later, the cable did not work, but everything else was fine. An entire month of not having all services fully functioning at one time).

Our monthly bills have been higher than quoted, as until June 2008, we were being charged an additional deposit fee that had been broken down into monthly installments of $25.00.
It was explained to me that our original deposit of $100.00 was misapplied towards our first bill, instead of as a deposit towards the services ... yet our first bill was $256.69!

Trying to have a customer service rep explain charges on any bill has been about as productive as calling Al Queda and asking them to hold hands and sing 'America the Beautiful'.

At this very moment, I'm awaiting the arrival of a 'tech'.

It is a regular issue with the cable for us. Every other week it is not working as it should and I have yet to receive a valid reason as to why.
Four days ago, when you called our home, you received a message stating that the number dialed had been disconnected. This too, is an ongoing issue since we had services installed.

Cox Communications has our area monopolized with cable and phone services, otherwise we'd have changed service providers sooner.

As it stands, the tech guy has left and blamed the original wiring on a home constructed in 2005, as being 'outdated', thus the services cannot be repaired unless we agree to a $290.00 fee for materials (I can only assume cable has hit an all-time high in the stock market) and are willing to wait until July 29th for the tech to come back out ... though Cox was the company who had originally wired the home in 2005 according to the previous owners.

We are done with Cox Communications. We have officially requested to terminate our services with them.
I guess it is a lesson in "You get what you pay for" ... cheap services that worked cheaply.

If you can, AVOID Cox Communications.

If you can't avoid them ... then prepare for one very financially straining and service failing experience and if you have better luck with their services, then good for you and spread the word.

Cox was a very nice company to work witht he first encounter and then what a joke.  They told us we had a 4 hour window to have our internet installed and 5 hours later no one showed up so we got scheduled for the next day they were suppose to be here and noon and guess what they showed up at 5:30 to install our internet.  Glad I just moved here and don't have a job because I would have gotten fired over there BS.  Oh and if you call the "lead"  don't expect a call back because I do believe they have caller ID and know who is calling even after 5 calls.

i hate cox so much you dont evn understand, i was out of town and paid over the phone with a check instead of my credit card and i was charged 3 times for the same bill by a second party company they use called instacheck. so ya, i also hate insta check. so i called and said wtf n they are like theres nothing we can do you'll just have to live with it and the supervisor was so rude and didn't believe me even after i suggested i have the bank send a fax prooving the information, he said that wouldn't help anyway because our computer says otherwise. so i had the bank send the fax anyway, called back cox said they never got it so i had them send it a second, third and fourth time, they said for me to talk to a collections supervisor then billing then customer service then payments then they said you'll just have to deal with this yourself and call insta check because its not our problem. so i did the manager lacey said sorry we must have switched the numbers why don't you call me back on this line with the bank and well rectify it and i did and she had given me a bogus number, i called the other numbers and no one answered. same with cox the supervisors said call us with the bank on the other line and all the numbers were bogus or they hung up on me and i was so nice and calm, not mean at all like they were. so the item was never cleared up after weeks of calling daily speaking to supervisor upon supervisor on avarage 6 hours a day for 2 weeks. i really hate them, because if i don't give them more money that i know may never post they said the service is going to be dissconnected, and i hoped by now they would have cleared it up. but they didn't. so don't use cox, don't use instacheck and don't do auto pay because they will screw you and then do it again and again. besides the fact the service goes out at least4 times a week which is a total pita. so ya. i hate cox communications.

My experience with cox has always been a pleasure, next day repairs, instant and knowledgeable technicians. I never had to call them for over 3 years.

I move to my new apartment and it turns out my lines aren't "Tagged". The insisted on me paying a 300+ dollar fee to have them tag the lines. The people before me did have service, so I know the lines are tagged. I received no door tag or phone call saying there is an issue with the set up. This is the Cox equipment, not mine, and there responsibility.

I dealt with 3 untrained sales agents, sat on hold for 45 minutes, received 3 cold transfers, had to verify over and over and over.

After speaking to a supervisor they said they would put me at the front of the list to have internet activated after being told I would have to wait an additional 7 days to have my service activated. Keep in mind I ordered July 3rd and was told would be activated July 5th due to holiday weekend. I got a guaranteed from Cox Communications saying no later then Saturday July 5th by 7pm.

From this experience I would recommend all who live in an apartment building to be weary, Cox Communications will charge you for their equipment complications.

The support agents at Cox Communications are under trained and under qualified. I'm pretty good with support agents over the phone, due to the fact I'm an EXPERIENCED IT SOLUTIONS PROVIDER, and I lost my patients with their support representives.

If you are ready for a head ache on support dive in, because you will be talking to a bunch of high school kids on summer break who don't know a single thing.

Cox gets 1 start out of 5 for me!

Cox cable at my house has almost never been as fast as they are supposed to provide. I test it at internetfrog.com and use the speed test to find that I most often get less than 40% of the 1.5mbps downloads and of course the upload speeds are close to dial up speeds.
Also the internet just shuts off sometimes and on my cable modem it shows Cox to be Offline. When I contact customer support they try to throw the problem back at me and when they figure out I am not the person on the bill they use that to avoid fixing the problem by asking me to provide personal information only my landlord would know.
The Basic cable has awful reception on the upper channels and most movies will pixilate or provide those blotchy areas. Then we get a one to two second service disruption where we get the blue screen and the error message instead of a signal on the TV. We need to have some prosecutions of Cox senior staff before they will finally provide the service they advertise.
Fairfax VA

I will have to say, I have had nothing but great customer service. I live in Chandler, AZ (Phoenix area). Lots of growth in my area, which has no doubt put lots of strain on the cable system infrastructure. I have used Cox for 8 years. I use all of the services. My internet meets specs for local connections no problem. I know it is a pain, but let the cable guys do your digital box installs. The times I have ever had significant problems, have been when I have moved things around and changed locations of things like my cable modem. Since the usage in the house varies, and loads are dependent on spliters and equipment, I have messed myself up more then once putting my modem on a connection causing the line to be split more times then it should. The guy came, he checked each signal. Figured out what to do, and got it done. I work at home, and use every drop of internet bandwidth all day (and most nights). At least in my area, Cox is outstanding.

Crap. Their customer service is horrible. The internet doesn't work like it should, we pay for the highest speed and it's crap. They are the worst internet company that I have ever encountered. We used to have Time Warner in San Diego which was GREAT. Now we had to move to Las Vegas due to military orders and Cox has a monopoly here, they are the only "high" speed internet around and it's not even worth it. They also would not remove a service I did not want which was the voice mailbox without taking away our unlimited long distance when I was told before that we were allowed to do that. The employee put me on hold for 45 minutes before I hung up.

I give the internet a 1, becuase on a daily basis my internet just stops running for 10-15 minutes sometimes hours. Its been doing it ever since I got it. I call them and they always tell me its my router, so I bought a new one and nothing has changed. The weird thing is my next door neighbor has cox cable, same internet speed and everything and theirs works always. I even had a guy come out and check the cables twice and everything is fine. Their customer service is by far the worst. I live in Las Vegas and I still get terrible reception. I pay so much money monthly for what? High blood pressure and being pissed off everyday that my internet don't work. If t1 wasnt so expensive I'm sure everyone would have that.

I'm pissed. Ok, so Cox is my only option where I live. trust me when I say that if I had another option, I'd be gone. I've been a cox customer for over 10 years, and feel like I should have physical scars from the experience.

First, terrible customer service. I'm set up on autopay, and have been for almost the whole time I've been with them. No joke, 5 times they've terminated my service for failure to submit payment. Yes, I have plenty of money in my account. No, I've made no banking changes. They simply neglected to process the autopay and thus terminated my service. I was then required to pay a reinstatement fee. What a joke.

Second, the quality is far below what I would hope for after paying all this money every month. And that's when it's actually working. I go for days at a time with a message reading "temporarily off air" on every friggin channel!

They must buy their Motorola cable boxes from a guy on the corner in Santa Ana, because they're terrible. I've had to change out DVR boxes at least 5 times, if not more. Bad hard drives, bad HDMI port, bad component outputs, etc. They bought at a bargain price, apparently, and their customers are paying for it.

And lastly, because I'm getting high blood pressure just from thinking about it, it's going to take me a year to get all the same HD channels a guy less than 2 miles away from me is getting now, for no extra charge. I'm losing out on 10+ HD channels, am paying the same, and Cox tells me that "it's just part of the upgrade calendar", and there's nothing they can do. Nothing they can do my ass. How about not hopping all over the friggin map and just upgrade?

Man, when FIOS comes to my neighborhood I'm dropping Cox so fast I hope they'll not even remember I was a customer. I don't want them remembering me any more than I want to remember them...

Cox is by far the worst cable company I've ever had in my life. Where I live, you can get absolutely no reception with an antenna, so you're pretty much at the mercy of this one cable company. I bought a more "inexpensive" package (around $30 for network stations and some other generic stations). First of all, the picture is terrible and the sound is always off. Second of all ... after having the package for about 4 months, I woke up one day to find that about 10 stations were missing. I called Cox to ask what happened, and they explained that they'd made a "mistake"--I was never supposed to receive those stations in the first place. As a "courtesy," they're not charging me for their mistake, but I'm free to upgrade. When I protested, customer service became rude and combative. Looking forward to the day Verizon moves in and hoping that this ridiculous company's days are numbered.

Terrible service, very-overpriced. Downtimes happen periodically. They have monopolized in my region, and in my opinion are in need of competitive rivals. They bow down to and take orders like cowards from all the anti-pirating companies and campaigns (Where other ISPs show strength and ignore their pleas), and thus violate user's privacies by snooping in on excessive downloads and reporting this and shutting off services.

Cox in Santa Barbara, CA is the worst organization I have ever dealt with, bar none. They are great when you sign up...the only real customer service exists in the new business group. Once you are a customer, actually receiving customer service is not of concern to them; in fact, the worst attitude I received was from the supervisor in the Tech support area....clear from the moment he answered the phone that he wasn't interested in my problem. No one is in charge, no one cares and certainly, no one cares if the service you have paid for is actually coming through to your house. They tell you someone is handling it and then they go home...when nothing happens and you call, they tell you no one can help you until Monday...it doesn't matter that you are a long-standing customer, no one will handle the problem. Cox should be barred from business. My rating would be so far below one star, I don't know how to rate them.

If living in Isla Vista, CA the internet cable from Cox will be TERRIBLE.  IV is a square-mile unincorporated area of Santa Barbara County that's overpopulated by students and low-income families.  Every 10-20 minutes(depends on the time and day) i get booted off the internet. Actually, what happens is that my wireless says that i have spledid reception but my browser tells me that i have no internet connection.  To fix this i have to reconnect to the internet or reset the wireless router every 20 minutes.The IP address is probably renewing itself every 20 minutes to compensate for the huge amount of traffic it gets from the tens of thousands of students living in this square mile.  Cable internet, no matter where you live, will be affected by how many people in your area are using it at the same time. Even back home, as soon as it hit 3pm the internet would slow down because middle and high school kids would sign on as soon as they got home. Cox sucks. But only if you live in an area with alot of cybernauts.

I've had Cox highspeed internet and digital cable with the high-def and DVR for over three years now in the Oklahoma City area. I really have enjoyed the service. It's been very, very stable. We love the DVR, which allows us to watch our shows when we want to. What I don't like are two things. One, the cost just keeps going up and up, and I don't have a viable alternative. Second, I would really prefer to just pay for the channels I watch, which would lower my bill I'm sure. I've been looking for alternatives like DSL and small-sat services in an effort to shave some bucks off of my bill, but I don't like the reviews I have read on the Dish network and the others. So, for now, I am stuck with Cox...though I wish that weren't the case. I have read some of these reviews which complain about the speed of the Cox internet service. Honestly, I don't see where they are coming from. My speed is good. I would submit that these are either people with an ax to grind (internet is full of them), or that their comptuers may not be configured correctly, resulting in client-side throtels. I do agree that some of the techs sent to homes leave much to be desired. I have only had to call customer service a couple of times, and I actually reached people who spoke good english and who were very helpful. IF Cox were to offer ways for me to lower my bill OR if Cox just wouldn't keep raising the rates, I could honestly give them a 5-star rating. As it stands, 4 is all I am willing to give...and I struggled between giving them a 3 or a 4. Again...it comes down to price.

I find that my cable television is often out. Sometimes dead other times it reports all stations as temporarily off air. I have procastinated checking into dish style service but will do that soon. Tulsa subsciber.

Over the past few years, I have grown increasingly frustrated with the ever-rising cable rates and the fact that I do not have the option to purchase only those channels I actually want to watch. Over the past ten years, the price of expanded basic cable service has more than doubled. During this time, Cox Communications has made no effort to meet the needs of its customers by offering more flexible cable packages. Instead, theyve used their monopoly status to force customers to purchase large and expensive packages of channels in order to receive the few channels that we actually want. In addition to inflating our cable bills, some of the channels forced upon us in the expanded basic package contain offensive material that we may not want in our homes.

Fortunately, this monopoly is FINALLY coming to an end.

I am thrilled that Verizon is entering the Rhode Island cable market so that cable subscribers will have a choice regarding our cable provider. I intend to switch my cable, phone, and internet service to Verizon as soon as it becomes available in my area. I only hope that more consumers will do the same and, in the process, encourage Cox Communications to focus more on the needs of its customers.

Cox Communications has enjoyed monopoly status for years. This lack of competition has hurt consumers by allowing Cox to squeeze consumers, drive up costs, and control content. Consumers deserve more flexibility when it comes to the programming we pay for, and Verizons entrance into the Rhode Island cable market will finally provide the much needed competition that will, hopefully, promote change and provide consumers with options that are long-overdue.

Avoid Cox Cable like the PLAGUE! THE worst internet connection I have had in 15 years. I live in Junction City Kansas right near Fort Riley. The stability is laughable. Cox would be a good choice if you used your internet at say, 4 in the morning only. Other then that, during regular time Cox's infrastructure only has enough bandwidth for 1/4 their customers at peak times. I cannot stress how much I dislike Cox Cable.

Lots of Cox Cable detractors here, that's obvious. I have Cox Cable at my house for high-speed internet only. When High-Speed internet came into our area (South Tulsa, Oklahoma) there was competition as to who (Cox Cable or SouthWestern Bell Telephone) would be first to make it available. Cox won by a year or so and I subscribed to the Internet Service as soon as it was available. I already had Dish Network for my Television Service and I still do. There is much more choice with satallite TV, in my opinion. Compared to the problems we had getting High-Speed internet (ASDL) working at my place of employment with Southwestern Bell (later called SBC and now ATT) Cox Cable was a snap. They were on shedule all the time (much different than the phone company, which first had to schedule phone people and then internet people, over a two-week period) and even when there was a problem with the 'modem' that came with the deal, they always got it working immediately, though it took a few tries till they finally replaced the intermittantly working modem completely. I haven't had a problem since and they have constantly increased the speeds in our area till lately we are getting over 9 megs on a regular basis. ATT (our only other provider option) can't hope to compete with that kind of speed. Of course, that kind of speed does cost and I pay about $60 a month for it but, I had the highest speed available with DSL it would be about the same (more or less) and it comes with lots of coordination problems as well as being just as 'unreliable' (both are actually pretty good in that regard. Cox Cable cannot be judged as one entity, I believe. Each major location apparently has it's own standards and problems. Tulsa Oklahoma Cox Cable actually seems to be pretty good. Excellent compared to the alternatives.

I only have hi-speed with them. For download speed I would say they are pretty constant and get very good speeds: 400-500KB/sec. For upload it is a different story. I only get 64KB upload to Yahoo where I have my webhosting, same place where in Canada (w/ Rogers) I was getting at least 150 KB... Some friends told me that it is artificially throttled. Anyway, I sincerely believe in that story (read it in an article although I cannot give details)- happened in 2000-2001: a CEO from an US-based company asked the CEO of Rogers, a little bit scornful, when the later affirmed technology is better in Canada : "Give me just one example of where this is true." And the answer was High Speed Internet and the Canadian CEO was true. Like with any other company, ofc one will have issues with tech support etc. but as the offer, judge yourself: in 44.95$ CAD/month the modem rental was included. With Cox, I had to spend 50$ to purchase the modem. Most companies will drop 5$ CAD from your price if you own your modem so that brings it to 39.95$. Even more, when I called Sympatico (Canadian DSL provider) and said I want to cancel because I found somewhere cheaper (and I gave them several examples), they dropped the price to 26$/month for Full High Speed (4.5 MB download, 1.5 Mb download). If you bundle - get HomePhone, cell phone etc. with them, the price drops by another 10-15%...
For the last 2 years the cable companies dropped the requirement they use to have: if you do not take the cable with us, you pay X$/month extra... which Cox still uses in AZ (I pay 5$ extra/month because I don't have cable with them). And just think that Canadian companies need to make investments almost as big as here - large areas to cover - and to recover their costs, they only have 10% of consumers US companies have...

Absolutly the WORST customer service of any business in the history of my life!  I moved to Baton Rouge, LA 3 weeks ago and still do not have cable.  The guy was supposed to show up to install it a few days after I moved down here and he never showed up and lied saying that "no one was there".  I waited in my livingroom all evening between 5:00pm and 9:30pm and no one ever came.  So...  What is their solution?  "Sir, we will reschedule a week from now"  My answer:  "BS!  Send someone out here today since I should be first priority!"  They just couldn't do that...  I fought with 3 managers and at least 10 reps.  I asked for their corporate number and they won't give it to me.  They finally say that they will send someone out 2 days after the screw up after 5:00pm.  Guess what...  They show up at 3:00pm when no one is there.  PLEASE!!!  DO NOT USE COX!!  Even if the inital setup goes well you will be screwed by their aweful customer service eventually!  BellSouth offers a deal that is HIGHLY competive with them and they can be out to setup very quickly.  Cox thinks they have a monopoly.  Be one of the ones that proves that they are at the end of a short rope.  They deserve nothing less than complete ruin.  It makes me sick to think I have to give them even ONE star!  lol!

WORST IN THE BUSINESS............In August of 2006 I moved to a new address. I ordered Cox Premium internet service which is 10 megs down and 1 meg up. For the first three months it worked awesome. Around the end of November of 2006 I started to have slowness issues with my internet service. I could run a ping test to any address and I would get between 5 to 40% packet loss. I called the internet support help desk and they looked at my cable modem and after about 20 minutes of trouble shooting they decided to send out a tech to see if he could fix whatever issues I was having because it didn't seem to be a problem on my end. It is now February 15, there have been 10 technicians visit my home and my internet still isn't fixed. As a matter of fact it is worse now than it was when I first started calling the tech support line. I have made around 25 calls to the cox help desk on my own dime. I have two Vonage telephone lines in my home but I have to use my cell to call the help desk because my internet connection is so bad that my Vonage phones do not work. It is the same story every visit,the tech says that there is to much noise on the cable line comming into my home and that they will need to fing the source of the noise. The tech then heads off to find the source and I never see him again, at the end of the day he closes the ticket saying that the problem has been fixed. The next day i still have the same issue. So I call the help desk and they go through the same process,trouble shoot my end and then send a tech out a few days later who always says the same thing, there is to much noise on the line and they head out to find the source. Some of the techs are contractors and arent able to try and locate the souce, so they just schedule a cox tech out "always two or three days later" and close the ticket. I have taken my modem outside of the home and plugged it directly into the incomming line and I get the same results that I get inside. All of the techs that have come to my home have told me that my home is 100% good and that the issue is on the Cox side. They will never leave a ticket open long enough to get escelated so no one in their organization gets alerted thatthere may be a bigger issue. i have called and asked to speak with a supervisor three different times and they have gotten very rude with me every time. When I ask them to give me a number or email of their supervisors they always tell me that there is no one above them and that all they can do is schedule another tech out to fix the issue. I am very frustrated with this and I have no way to find a resolution. I am no novice at this either . I started out as a PC tech 9 years ago and have worked my up to a network engineer. I have worked for the largest company in the world as an engineer, I have completed four national and 2 worldwide rollouts for Dell,IBM,Symbol and two different wireless companys. I am now a network engineer for one of the largest poultry companys in the world. We use Cox as our internet provider where I work as well. We are having the same issue there and we are getting the same run around. I am currently in the process of moving to a T3 at work because of the way that we have been treated by Cox but I dont have the same luxury at home. At the moment Cox is the only game in town for brodband to my home so I have to have it. I use a Jupiter SSl vpn to log into my corporate network remotely so that I can support my business from home. It no longer works due to packet loss.I am not sure if you can help me but anything would be better than nothing.

Worst cable internet service I've ever experienced. Not knowledgeble customre service. Disorganized organization. And the worst of all, very slow speed most of the time. As the time I'm speeking, the download speed is only 331kbps. And this speed has been like that in the whole last week. BTW, I'm in Mesa, AZ.