horrible service!!!!!!!!!!!!!!!!!!!!
i had internet and cable but they kept calling for me to switch over to the triple play - they told me i would get the package deal ($100/month) , even sent me a new modem that I had to set up, i called them and they said it was fine and even gave me a phone number with my deal
i look at my bill today and it was the exact same amount. i call them and apparently it was never set up at all. i come to find out im not even eligible for the package since i had two of the services before and its only for NEW customers. i also find out i would have to pay MORE to KEEP the phone even though i clearly told them before i didnt even need it.
this is the worst experience with service ive ever had

Services constantly fail, terrible customer service. I warn against signing with optonline.

I'm really sorry you all had such shitty experiences with Customer Service. No matter what company you call, unfortunately, there will always be someone who answers the phone who is a complete douche bag. Please don't judge all reps by your one or two bad experiences. It really sucks for reps like me that really do care about the customer and truly do want to fix the issue. Personally I love my job and take it seriously. I do everything i can to make sure my customers are getting the best help I can possibly provide. On that note....here is a snap shot of what WE experience....

customer calls because we have disconnected them because they didn't pay their bill for 3 months....DO they ask what can be done to get it back on? NO, they scream and yell at us, curse us out, tell us we're nothing but stupid @ssholes who can't get a better job, and threaten to get us fired. Is it really my fault you didn't pay your bill? no. What did you think would happen? if you don't pay your cell phone bill, they turn it off, if you don't pay your car loan, they repo it....there's a general theme...people don't get it.

I love when people call and their services aren't working but they're friendly and understand I didn't personally mess with their cable box. These are the people that I will go out of my way to get up and running. These are the people that I will call back on the day of their tech visit to make sure everything is ok and these are the people I will go out of my way to make sure they get credit.

As for the comments of us making you troubleshoot your services...yes of course we do...so does T-mobile when my phone isn't working...Why? If we can fix it over the phone within 10 minutes, isn't that better than being a few days without service and sitting home waiting for the tech?

The bottom line here is please don't yell at the person that is trying to help. We don't like it. We don't want you to have service problems. We do want to help. Let us help you.

Cablevision was horrible when I first became a customer in 05! Recently, it's been ok - not good, not horrible - just ok. Customer/Tech. support is a joke. They have you "troubleshoot" your service (cable, internet, phone) over the phone as just a waste of time - most of the time, you'll already have done the exact same things they ask you to do. Two techs that actually came out said the phone tech support reps were idiots and/or didn't know what they were doing. It's a trip. Rebooting the cable box - what a joke. You have to reboot the box 5 times before it will work. Go with Verizon or Comcast....cablevision is not great. But if it's the only provider in your area, sorry! If you do have problems, complain every single time and demand a credit to your service. Always ask to speak to a supervisor if the reps try to jerk you. I will note, however, that the actual techs that come out to service the equipment (not the phone techs), are decent for the most part. One tech was troubleshooting my internet/cable problems for over 2 hours while another tech, the next day, spent over an hour. I appreciated the fact that they were actually interested in solving the problem even though they said they didn't know what the problem was. WOW. But, they were way more knowledgeable than the phone reps in tech. support. Regardless of how they're paid and how much, if you commit to do a job, do it well.

Worst service ever!! I can not even begin to explain how rude these people are. When inquiring about a missed installation appointment, the staff actually told me that the customer service center lied to me, then hung-up on me. DO NOT DO BUSINESS WITH THIS COMPANY!!!

DON'T DO IT!!!! Stay away from Cablevision. Bad people, horrible service. Take it fron someone who spend countless hours trying to get the bill corrected. They will jack up your monthly bill for no reason, and don't fool yourself, you're not getting your money back!!!!!

All these folks below rattling about how bad cablevision service is ..wait till you move out to some other part of the country where cablevison is not present and you will realize..I recently moved to Phoenix, Az and I am already suffering..
I had been a Triple Play cablevison customer for 2.5 years and although I did have problems once or twice..(once a tech ripped off our entire connection while connecting for my neighbour below..had to call up customer care and they sent another tech to fix it in a day), cablevision was the best in terms of superfast internet, great phone service and great cable.
I have to shell out almost 30-40% (considering I moved from Grade A city to Grade C city, I should be shelling a lot less) more in Phoenix and the service is not even half as good as cablevison. Leave alone the free movies that my partner and I used to enjoy almost every tuesday..if the best service provider here in phoenix could just match the internet speed that cablevison provides, it wouldd have been some solace.
I am really missing my tripleplan :(...how I wish cablevison was here!!

recently we became aware that our home security system was not sending a signal to the monitoring company. an inspection by the security company showed that cablevision had bypassed the alarm system modem when switching from our other phone service. they have used the excuse that they were not told a security system was on line and it was not on the work order, even though there are signs all over the house. they have offered a very small compensation even though the problem has been found to go back at least two years. the service has otherwise been very good, barring electrical outages, and i don't have a problem with their personnel, but i feel that their response to this problem is beneath the responsibilities to their customers. if others have the same problem and it is wide spread enough it may warrant a class action case.

Optimum sends out bills that are due on the 15th of each month so that it collects money way before it does the service of the following month. When I cancelled my subscription I still got the bill for the next month and had to pay for one more month for nothing. I called in and was told that the monthly bill on the 15th was covering for the present month, not the next month. Knowing that this is not true I, like most busy people, gave up the talk and paid unwillingly the extra monthly charge for no service.

ImOnYourSideIdiot---I believe your uneducated rate proved everyone's point about the customer service. Are you saying because you don't get paid huge sums of money you should not take any pride in yourself or your job? Are you trying to get us to believe that the issues with the service and unresponsive installers are all in our heads? My dear sir or madam, as paying customers, people should expect a level of professionalism and knowledge from our providers. I call for a service man to come and fix an issue....because I pay for it. We expect proper billing...because it's our money. I have also experienced OOP for a number of years and I can say this for certain. The service in my area is very good. Cable, phone, and Internet all provide basically what was asked for. HOWEVER, the customer service reps and installers are appalling. Upon installation, I was told the installer was not at my home at the appointed hour because I had rescheduled it! They insisted this to be true until he showed up and apologized for being held up at another job....hmmmm. I have been double billed, hung up on, transferred in mid conversation, billed for services I no longer have, and all the while being told by "customer service reps" such as the "quality poster" below my post, that everything was my fault or they had no idea what I was talking about. Oh I almost forgot, I also called ontime and the rep was ignoring his phone line and talking to his neighbor about his "dumb dog". Oh yes, terrible terrible customer service.

I am a tech support rep for optimum, and there are a couple comments I'd like to make.

1. True, field techs could be a little smarter and less lazy, but keep in mind they don't get paid by the number of hours they spend at your house, but the number of jobs they do. This is because customers consistently demand techs for issues they are perfectly capable of fixing in their own home but lack the ability to actually listen to the guy on the phone(or the common sense of a trained monkey). This means that there are a lot of bullshit calls a field tech needs to deal with daily. Tip: If your router is a $20 piece of shit and stops working, DON'T DEMAND A TECH, MORON

2. The argument that "oh its been like this for uber years! nothing could have possibly gone wrong!" Try using that statement when your junker car decides to finally break down. One thing we like to say is that splitters are like lightbulbs (sorry we need to make childish comparisons but its to the point where we need to assume the person on the phone is a complete moron, because most times we are right).

3. to the last commenter (cablevisionisascamwaaaawaaa) Those advertisements are to poke fun at you. Cablevision double billed you because its funny to watch you get angry. Everyone is out to get you! We purposely piss off customers! MWUAHAHAHAHA! Cry about it. I hope you got your $50 back, dont spend it all in one place ok?

4. To cablevisionnothankyou, I completely agree, many of the customer service reps are not only unprofessional, they are idiots. I don't doubt that they hung up on you and treated you like crap, probably transferred you to tech support for an issue that has nothing to do with tech support. I'm sorry you had to deal with that and the idiot tech that cut your line by accident. CS reps make minimum wage (last I checked) and could give a shit about their job. Field techs just have a lot of shit on their plate. If you did end up switching to Verizon, though, I feel even worse for you, and you'll be welcomed back with open arms when you come back crying. CV will even buy out the contract your dumb ass signs so you don't pay the early termination fees!

Thats it folks. Flame away!

Zero Stars, im currently persuing a law suit on cablevision.
PLEASE IF YOU HAVE ALSO BEEN MISLEAD OR MISTREATED BY CV PLEASE DO THE RIGHT THING AND FILE A BBB REPORT! HELP OTHERS NOT FALL PREY TO THE BUSINESS PRACTICES OF THIS COMPANY
They have billed me double the amount offered. They told me im eligible for a deal to have 3 services for 99 $. I get billed for 155$. They tell me im not part of that deal, that im not eligible. IF that is the case, why then are they still sending me advertisments stating i am eligible for it, ADDRESS TO ME.

Some of the Cablevision's customer service reps are unprofessional!!!! Three days ago (Wednesday), I came home from work to find that not only was my cable tv not working, but I had no phone or internet service either.

I called customer service and this particular rep was helpful. She advised me that my service was not disconnected from the pole and even tried troubleshooting from the office. Having no luck, she scheduled an appointment for a technician to come by Saturday (today).

As my friend and I were watching the technician from my kitchen window, it took a minute for the technician to realize he was at the wrong address (yes, I had come out on the porch, wave to get his attention as he was looking confused and tell him the odd numbers are on one side and the even numbers are on the other!!!), he finally came over to the "correct" house! The technician although slightly embarrassed was very professional.

After checking over the equipment, he went outside to check the box which holds the cable wire, my friend remained on the porch and he showed my neighbor, who was outside, and myself, that the cable was disconnected (cut). He noted that this was an error made by another technician and my neighbor stated that she saw one stop by the house a few days ago (wish I had known...).

While the technician was still fixing the damaged cable, my friend and I went back inside and I called customer service to find out why this happened and felt that I should not be charged for the days that I had no service because of this error. The service rep became rude and actually hung up on me when I asked to speak with a supervisor. Even the technician seemed a bit surprised as did my friend.

After the technician left after fixing the problem, (yes, the receipt indicated that there was a Disconnect Error) I attepmted to try to see if I can speak to someone in customer service or a supervisor. I spoke with another rep, briefly explained the situation and before I could get out the rest of my account number...this rep hung up on me as well!

I see why now one of the reasons my co-worker refuses to become a Cablevision customer!!!

Phew!! After venting, hopefully no one else experiences the unprofessionalism of the people!!!

Verizon, I'm making a switch!!!!

I got screwd by them, even though I do not have their service. They CUT the telephone line after the previous tenant of the the place I live in now moved, so AT&T had to send a person over to completely rewire the place. Also they keep harassing me because for a moment I was thinking of going with their service and they have been calling me for the past week and a half...Bad company with bad business practices...

I figured people only post when they problems most likely. So I thought I'd take this chance to give optimum props. I've since moved and I am forced to use Charter. Unlucky me. I pay $50 for some "Silver" package which couldn't hold a candle to the basic service I got from optimum. Charter drops off almost daily as well. It's so much worse on the weekends and summer that it's pretty obvious they are overselling the service compared to the infrastructure they have in place. Optimum even back in the day, a basic package was giving be 1/2 a meg a second up to 700Kb a second. Real download speeds. So that's Kilobytes a second, not bits, and not some speed test. I did try the speed tests and it performed well above average. Now I'm well below. Cablevision TV was better too and they had several offices non was ever far away. I have a running joke with a friend. We say someone at charter has a hot wife and "serviced" the Mayor. Only explanation a joke of a company gets a regulated government monopoly in our town. My friends all have cablevision in the surrounding towns and it's just tough luck for me.

We have been optimum customers for at least 10 years, way back when it was still cablevision and were a few of the first to get the cable-modem service.

We have ALWAYS had problems - around every 2 months regularly we will have a "splitter" go bad. Or our own house cable lines "must be too old and are deteriorating"

it generally entails us being without internet for 2-3 days because they have slow/lazy workers that make the house calls. Then i have to deal with the workers problems as he spills his guts to me about how horrible their infrastructure is and that the company is junk bla bla.

Verizon fios looks better every day. Do a search for optimum online problems and look at all the pages that come up. Then do a search for verizon fios problems - and people are only saying that the problem was that they did not switch to Fios sooner !

The worst customer service.

the downloads and uploads are faster than any other internet provider I know of.

They have the worst customer service of any company I ever dealt with. They made 3 appointments for instalation and never showed up all 3 times. I called and was told someone would call me back shortly. They never did. I spoke to a supervisor and he promised to call back within the hour. He never did. I figured if they were treating me this bad and I wasn't a customer yet, how bad would it be once I was. So now I'm stuck with Dish Network and Verizon Online, with no options.

The internet is great. People who don't know they can use a router get shafted to 1 single computer connection which is speeding up the service for the rest of us. However, the customer service is terrible. Very rude. I had a person in the cablevision store once tell me the people on the phone don't know what they're doing and start complaining to me about them. This is while im in the store trying to resolve a problem. Overall great cable and internet service...WATCH YOUR BILLS THEY WILL DOUBLE BILL and then tell you they didn't double bill for 20 minutes until they realize the error. Be prepared to wait on hold....

I have no problems with the service. Although the contractors that come to your house can be lazy. The installer did not want to drill a hole in the wall.He had wires running through-out the inside of my home. As for the billing department..... Please watch your bills for overbilling. I was payed up to date and yet recieved another bill for 300 dollars. What a mess all they do is keep adjusting it up and down!!! With my credit card statements I am waiting on review.

Keeping me off of their network while charging me for the service, even though reps promised they'd put me back makes this a bad choice in my opinion. I made the change to Verizon and I'm satisfied.

Fast reliable service for 6 years .Its a little expensive but here in my area (long island ny ) it cant be beat.

Periodically, the connection becomes unreliable or the bandwidth drops to zero between 9pm and 11pm. This problem can last for months, before returning back to norm. The technical support reps are rude and useless. All they know is to instruct you to power down your cable modem and the computer (?!) for one minute. If that doesn't work, they'd blame your splitters, routers etc. Telling them that you had the same configuration for years and it worked for extended periods of time does't help - they would not listen. Just be patient - it'll go away a few months later. While on hold, you'd be listening for recorded messages about the outage in your area (they always have outages), but the rep will never admit that they have a problem. Asking them for the ETA is therefore useless. On the other hand, my friends in some areas enjoy 1.5 Mbit/sec all the time trouble-free. My guess: they oversold their capacity in some areas and can't/don't want to buy more switches and routers. They hired monkeys for technical support and probably pay them next to nothing. Cheap company, very expensive service, very bad results. Can't wait to switch to RoadRunner when it becomes available in our area.

the best ISP on the planet until this year. steadily deteriorating service and now its downright horrible. you can't get a steady connection to your neighbor. if you've got a business, you need to get a dedicated T1 or fast DSL line. might be more expensive. and might not have faster 'burst' speeds, but it will be steady and reliable. which is what optimum online no longer is.

Have had Optonline for more than a month now. And I can honestly say I really like it. The speed is really fast no major problems as of yet.The cost is comprable with DSL services. Time will tell. Wish I could say the same for there cable TV service. It just out and out stinks it took me less than 2 days to dispize cable TV. Sattelite is 1000 times better.

their telephone service doesnt work so great...other than that they are OK