Comcast and their overhyped triple play is just terrible. i've had directv, comcast, and now dish network and i can honestly say dish network is the superior service AND lowest price.

despite all the nonstop ads you hear about, comcast had more signal outages than either of the two satellite providers, COMBINED.

a friend of mine referred me to a site for 'friends and family' when i was signing up for dish network. it's good for a $75 gift card. but you don't have to verify who at dish you're a family member or friend to, so really anyone can get this offer, its sweet. it worked for me, try it out.

http://www.dishnetwork.com/redirects/affil/default. aspx?kbid=friend

This company, their customer service, prices and everything about Comcast has been such a horrible experience I vow NEVER to use them again.

I just got DirectTV and Love, Love, Love it.. what a breathe of fresh air after dealing with the con-men that make up Comcast.

we used to have comcast back in our apartment in college park, MD. apart from the fact that our cable/internet used to go out whenever it used to rain, it wasnt that bad. but when we moved to bowie, MD and tried to transfer our previous account.... in the end i was ready to pull out my hair !!! their customer service sucks !!! really rude customer representatives.

since our houses are new so our builders told us that according to their rule they are suppose to call all known companies to lay down their wires when the houses are still under construction. but only fios came but comcast people never showed up. but since it was unlucky day so my husband and i still went with comcast and told them to come anyway. we took half day off from work because they said they'll send someone over between 8am to 11am. we got a call at exactly 8:15am to confirm that we were home and that someone was coming over. we waited and waited an waited... at 10am i got frustrated and called them again.
some ill-mannered woman (who wouldnt tell me her name) said that the guy will be there (at our house) shortly. i called them a couple of times more trying to pressurize them. at 12:30pm my husband decided that he'll go to work and i stay home and wait. at 2pm i called again the woman said that they couldnt find our address !! i was like, "what !!! and u're telling me NOW? when I CALLED U !!"

finally some guy came with a cell phone glued to his ear talking to his GIRLFRIEND !! and he was like "ma'am i have a bad news for u. there are no underground wires for comcast. so it is going to take us 5 business days to send someone over and get the installation done"
without saying a word i handed him the comcast equipment and that stupid guy hadnt even bothered to HUNG UP THE PHONE !!! he was like "hey baby, can u hold on for a sec? i need to get some paperwork done" . i asked for his name but he would tell me. he said that they just had ids allotted to them and scribbled it on the paper. i should have asked him to spell it out for me coz i couldnt make it out when i tried to read it later. it looks like 2267.4id or something like that !

we switched to fios. its a little extra 15 bucks but totally worth it !!!!!

COMCAST SUCKS!!!!!! COMCAST SUCKS!!!!!! COMCAST SUCKS!!!!!!

I WAS ROBBED OF THE PACQUAIO-HATTON FIGHT... AND AGAIN, THE PACQUAIO-COTTO FIGHT.

ON BOTH OCCASIONS, THE ORDERS WERE PLACED (PPV) DAYS BEFORE THEIR RESPECTIVE SCHEDULES AND ON BOTH OCCASIONS, MY TV SET WAS JUST BLANK!!!!! NONE OF THEIR TECHNICAL STAFF OR CUSTOMER SERVICE EVER FIXED THE SERVICE OUTAGE!!! THANK HEAVENS, I HAVE AN INTERNET PROVIDER OTHER THAN COMCAST, I GOT TO GET THE ROUND BY ROUND UPDATE FROM FAR AWAY PHILIPPINE MEDIA (ABS-CBN). YOU COULD IMAGINE HOW WORSE COULD IT HAS BEEN IF I HAD COMCAST CABLE INTERNET ACCESS.

HEY GUYS, THIS IS SUPPOSED TO RATE COMCAST CABLE INTERNET ACCESS, RIGHT? BUT LOOK, THIS IS THE FIRST ARENA WHERE I CAN GET MY HANDS ON TO VENT MY FRUSTRATION ON COMCAST. IN OTHER WORDS, IF ONE PART OF YOUR BODY ACHES, DON'T YOU THINK THE WHOLEY BODY IS AFFECTED? SO, WHETHER IT'S INTERNET, CABLE TV, DIGITAL VOICE OR WHATEVER, IT'S STILL COMCAST.......AND IT SUCKS!!!!!

WILL SOMEONE TELL ME ON WHAT GROUND CAN I SUE COMCAST FOR THE DOUBLE-STRESS I WENT THRU?

RATING? NOT EVEN A QUARTER OF A POINT! 0!!!!! NADA!!!!

i have had satilite and had nothing but problems with my it! when i switched to comcast i originally just got HSI and basic cable, never have had any problems. When we decided to upgrade to boxes on both TV's it has still been fantastic. The picture quality is great, and my service always works. I work for Time Warner Cable, tech support. And I turned down free service from them for Comcast because it was bad. Plus my dad works for Comcast as an installer and he is one of the top installers. Worth every penny!

Comcast is the most horrible option you can ever choose. I decided to get internet service throught comcast and when i searched online i found offerwire.com which gives you the option of getting modem, router free after the rebates. when i chceked on their website , it said that comcast was offered in my area. so, i paid 135 dollars for router and modem which was high as they charged 25 bucks for sales tax and shipping. but when i called comcast for installation, they said, it was not offered in my area. they tried to confuse me for a week my saying they are doing surveys in my area to see if it is possible to get a line there or not and said that they will call me after 3 days. but when i didnot receive the call even after a week, i called them back and they said my address was not in their database so it was impossible to connect the line. Now i have already purchased 135 dollars worth of things from them, I wont be getting any rebates because for rebate, you must have the comcast installation for at least 2 months. How can i have the installation when its not offered in my area??? I have emailed offerwire but haven't yet received the answer. Beware before you get COMCAST !!!!!

Please trust me. We were forced to use comcast because we live in a somewhat secluded area with no other option. To start with I'll mention the rude employees who set up the system, the behind-the-times technology that forced them to drill several holes in our floors and walls, and the fact that it wasn't more then 2 hours after the initial set up that we starting having issues. The cable will go out for no reason at any times, sometimes for days. When we call customer service and make it through the ridiculous recordings to the employees (who can barely speak english)they are rude and offer no help, explaining that theres nothing that can be done and that we just have to deal with it. The DVR and ON DEMAND hardly every work, its limiting and unreliable. Overall I'm disgusted that Comcast is allowed to survive solely because there are no other options out there, they should be shut down immediately.

worst customer service, terrible equipment and horrible website. I have been a customer for three months and have had 5 different hd dvr receivers that have not worked. customer service if you can call them that have done nothing to help me or offer me anything as an apology for their terrible products.

why?
- 5 different dvrs over three months
- billed for three months and paid for three months, but only provided bills for two of the months. CS claims the missing bill is due to a website malfunction that has been occuring for over 2 months.
- all 5 dvrs ive had records every episode of a show despite telling it to record new episodes only
- one of the dvrs didn't power on
- two of the dvrs intermittely decided not to get live tv or record any shows after telling me it recorded the shows nothing was there!

customer service offers no help but to got to walk in center and get same useless "refurbished" receiver that wait for it, DOESN't work.

If it weren't for competition between tv operators, I wouldn't have tv. This is unacceptable, i have been paying for a service which I clearly haven't received and will be switching to Directv or dish network...thank god they are available and I am not stuck with this terrible company and no way i will pay a cancellation fee.

Wow!! What can I say dealing with comcast has been a nightmare!! I made the mistake of cleaning on my day off. I unplugged my cable box, then plugged it back in a couple mins later. Everything seemed ok my channels were there, good picture...but when I hit the "guide" button it wouldn't load.. so I called tech support hoping for an easy fix, it seemed like a small problem.. BOY WAS I WRONG!! My day off quickly became ruined. The technician decides she'll restart my connection from her end.. fine, sounds good. Wrong ABSOLUTELY NOTHING came back, no channels nothing, she tries a couple more times NOTHING works. So she offers to schedule an appointment so a technician can come out to fix it. Well unfortunatley I work until 6pm Monday through Saturday so scheduling for me is always understandably tough. And I understand that's not her fault that I work during their hours of operation. So she tells me to drive to a service center to switch boxes because she's not getting any signal from my box and that's the problem. So I drive to the service center and bring back an older model box. Suprise it's not working either well I call Comcast again and a new tech has me push the "power" button several times eventually this works ONLY the picture is EXTREMELY pixely and very delayed (unwatchable). The channel "up/down" switch is the only thing that works on the remote now and even it is moving much slower than my old model (the newer model). I decided I have no choice, but to schedule the tech visit burning my only emergency day allowed. ...Oh yes, and the kicker of this all is that the second tech I talked to on the phone told me the "guide" button is sometimes delayed about 20 mins or so when the cable box is unplugged.... so I could have avoided this all had the first tech just told me to wait 20 mins for it to come back. That's only my most recent experience with Comcast, my first was no walk through the park either. I wish cable companys were not allowed to hold contracts for certain areas because I would drop Comcast in a second if I had a choice between providers.

Comcast is a step up in speed from DSL, and the self serve installation was pretty painless. I've also had no problems with their customer support. You can pay a bill over the phone at any time which is convenient. I also like the fact that I can pay the bill once for both TV and Internet, as opposed to paying two separate bills.

My only problem has been a bit of a spotty connection, which could be my laptop falling off my old wireless router's signal, or it could be the Comcast connection to the outside world.

I've only had Comcast for a little more than a month, and it has been a horrible experience. Rather than repeat it all, I'm just going to post a letter that I sent to them this month (October 2009) detailing my experiences.

------------------------------------------------------------------

To Whom It May Concern:

I am writing this letter to notify Comcast about my experiences with your company, which have unfortunately been negative overall. To begin, my name is [omitted], and I live at [street address omitted], College Park, MD 20740. I am a college student, and this is a rental house that I currently share with three other people.

On September 12th, 2009, I ordered Comcast Internet from your company through your website (confirmation number [omitted]). As part of the deal, I was supposed to get a free wireless router. Immediately after finishing the online ordering sheet, I was instructed to call Comcast to confirm my account and to arrange a time for a technician to come to my home and install the Internet. This is where the problems began. The Comcast operators with whom I spoke over the phone had poor English skills and were very difficult to understand. They also did not seem engaged in the conversation, were very mechanical and seemed to be talking past me. I had to repeatedly ask the operators to slow down and repeat things. When I asked the second operator about scheduling an installation, he told me that there were no installation dates available (your company gives the impression of prompt service, not an indefinite wait just for initiation), and that I needed to call my local Comcast number to complete the task. I immediately did so, but was put on hold for about 10 minutes, after which I hung up in frustration.

Over the course of the next week, I called that last number three more times. The first two times, after going through several minutes of dealing with an automated operator, the human operators again told me again that there were no available installation dates, and that I needed to call later. It was frustrating and bewildering to me that I was already dealing with such problems before I had even started receiving Comcast Internet service. In both cases, the Comcast operators mechanically said that they were sorry for my inconvenience, but offered nothing substantive to recompense me for my troubles. I remember thinking to myself that, had Comcast honestly advertised that I might have to go through this much trouble just to get service initiated, I probably would have started an account with Verizon. Finally, I was able to obtain an installation date (September 21st) on the third try.

On that date, I was at my college campus for classes. My housemate, Anthony, was at home in my place to let the Comcast technician (named “Chuck”—3901-45B) in. At around 12:45 pm, Anthony called me to say that the technician had not brought the router, which I had very explicitly ordered online. I spoke with the technician over the phone, and he said there was nothing in the records to indicate that we had ordered a router. Furious with this latest problem, I again called Comcast and spoke with an operator. At first, she denied that there was anything in my account that said I was to have gotten a router, but when I gave her my confirmation number, after a long pause she amended her first statement and said that indeed I should have gotten the router, but that there had been some mix-up because I had ordered my service through the Comcast website instead of through calling the company, and as such, the technician (who was presumably not affiliated with the website part of your company) hadn’t been told. When I asked her whether, now in light of her understanding the mix-up, the technician could get the router and return to install it, she responded that she could not, and that the free router deal was in fact no longer in effect. I was dumbfounded at the lack of integration of Comcast internal operations and at the operator’s helplessness. I spoke with this operator for about 20 minutes, and she finally said that she would change my account so that we would rent a router instead, and she promised that she would call me back within 24 hours with a date for the installation. I never received this return call, which was just outrageous on top of all the previous problems. To make matters worse, over the next few days, our Internet service (which we accessed through connecting a USB cable to the modem) was slow and lapsed out several times.

By this point, I was totally outraged and disappointed with Comcast, and was close to canceling the service, even though it had just been installed. All of the negative things I had heard about your company (you may not know this, but Comcast has a generally poor reputation among its users) seemed to have been confirmed by what I had experienced. Nevertheless, I decided to give it another try and attempt to get the router installed. On either the 22nd or 23rd of September, at around 8:30 am, I called Comcast again. As soon as I got a human being on the line, I immediately demanded to speak to a supervisor, but was told that one would not be available for an indeterminate period—which further gave an impression of incompetence and bad service and just made me more frustrated. Instead, I decided to deal with the operator, and I should note that, in light the previous operator’s failure to follow through with her promise to call me back, I immediately asked for and wrote down her name, badge number and location (“Laura,” 8126, National Call Center—technical services). I think it’s a shame that I had to resort to such measures as a precondition for interacting with your staff, and you should really consider what that means.

Fortunately, Laura actually handled my concerns well, and was polite, helpful and articulate. She setup a new date, September 25th, to have our connection problem investigated by a technician, a later date to have the router installed, and she offered to waive the installation fee. On the 25th, I was at home when the technician (“James”—6139-7A, Lanham office) arrived at 2:00. He was very professional and quickly diagnosed our connection problem as stemming from a non-Comcast modem that for some reason did not read the Comcast signal well. He offered to replace it on the spot with a Comcast modem, and he also offered to immediately install a router. I accepted, and he performed both tasks very quickly, making all of the necessary phone calls to his boss to change our account appropriately and to cancel the second appointment in which the other technician was originally supposed to install the router. James also used his instrument for measuring the strength of our Internet signal and used online software to clearly show me what he was doing and that our signal was as strong as it should be. I was very impressed with his professionalism, initiative, and friendliness, and he and Laura exemplify how your company should operate.

We now have Comcast Internet and are satisfied with the service, but I am still bitter about the initial problems, which I consider inexcusable and which I often feel portend badly for the future. As a paying customer, I would appreciate it if someone would promptly and personally acknowledge this letter with a response. Also, I think you should bear in mind that, if these problems become a pattern, we’re not beholden to your company and will switch to something else.


Sincerely,

[name omitted]

------------------------------------------------------------------

But the story continues…

I emailed this letter to Comcast on October 4th, 2009. The following day, I got an email response from a local customer service representative named “Bruno.” He apologized for the problems I had experienced, but offered nothing to recompense me. After a few days, I asked him if we could get cable TV installed at our house, and if Comcast could waive the installation fee to make up for the understandably poor service they had rendered up to that point. Bruno agreed to this, and made it sound as if he could waive the fee himself.

So, on October 8th, I called up the local Comcast office and spoke to an operator named “Albert” (badge number 7618). Albert was well-spoken and polite, and we setup October 16th as the day for my cable TV installation, but when I told him about the promise that I should get the installation for free, he said he couldn’t waive the fee for me, and that I would have to get Bruno to do it. As soon as I hung up, I sent another email to Bruno asking him to waive the fee. Bruno replied that Albert was mistaken, and that I should call Albert back. A little irritated, I did so, but instead got a female operator who told me that Albert had just gone on his lunch break. I told her about my situation, and she took down my name and phone number and told me she would leave it on Albert’s desk so he could call me back. Guess what? I NEVER received his phone call.

Anyway, October 16th (yesterday) rolls around, and I’m sitting at home during the 2-5 pm time window in which the Comcast technician is supposed to come and install my cable TV box. At about 4:00, I get a phone call from a Comcast operator saying that the technician actually isn’t going to be there until “6:45 or 7:00.” Great. To make matters worse, the guy actually didn’t end up arriving until nearly 7:30.

I STRONGLY recommend that ANYONE reading this AVOID Comcast at all costs. Verizon is more expensive, but will be totally worth it. Also, if you have Comcast, ALWAYS make sure to get the name and badge number of whomever you speak with in their company.

The service itself isn't too bad, but the customer service in either their physical locations or on the phones is horrible. The wait on the phones has been 15 minutes each time, and when I picked up equipment had to wait at least one hour.

Horrible company. Do not believe them unless you get something in writing!!! made me jump through hoops because of their mistakes, then claimed they'd never agreed to a month of free service, which had been the only reason I hadn't switched to Verizon after the initial problem. Now they're still of course going to charge me for the installation fee and for the work fee for an outlet I had put in, which I only had installed AFTER they had agreed to the month of service.

I had called to set up my service and everything seemed to go fine and went fine when it was installed. I then called later that day because we decided we wanted something added to the account, and when I was asked to verify my social security, they told me I was wrong. it turned out they had us getting services at two addresses. basically the first person I had talked to had somehow added us to someone else's account who has the same name as I do. so that person was likely being charged for our service. It took several conversations for them to realize what had happened (they thought I should just come in and "change" my social security number). they then said I was going to have to come into the office to fix the problem they had created. at this point I got the supervisor to agree to a month of free service if I didn't switch to verizon. So I went in and did what they wanted, asked if the credit was on our account, was told that it was, so then I scheduled someone to come out and install another cable jack. two days later I get a bill. I go through a horribly maddening experience with a jerk just to get a supervisor, who keeps saying there's no credit, but he could give me a few months of premium channels, which he repeats over and over again. I am now switching. I'm just grateful with have the option of switching to verizon.

Comcast sucks. I would give a good explanation but there is no need. All you need to know is they are thieves and crooks. They have shitty policies and the worst service people that come out and install services for you. They leave without confirming everything works, basically shows that they are lazy as fuck and don't give a shit about what type of work ethics the people they hire have. Fuck comcast. Have a fucking comcastic day, sike.

There are no other companies in my area, so I have no other choices...

Comcast is by far the WORSE place to look for services for cable, internet or telephone. Now that they have the third party thing going on things are even worse. Comcast apparently knows not much of nothing about the 3rd party. The 3rd party claims to be hired by Comcast...confusing? Yeah it is....I called two weeks ago I called 1-800-COMCAST to inquire about internet services. Someone picks up and says, "Would you like cable, internet or telephone service?" Told the lady, internet services. She asked for my street address so she could look up the promotional deals in my area....found one for 19.99 a month, an additional 3 bucks a month for a modem...Cool. She says here's your confirmation number...Call this 1800- number and give them your promotional code and set up a time for someone to come out and set everything up for you. I was a little skeptical because in having Comcast for almost two years, I never had to call another number to set everything up...I've always been able to do everything from with the one rep.

So...the very next day, I physically get in my ride...head to the comcast retail location in Bowie, MD and after going back and forth with the clerk, she finally yells, "Look the promotional deal was a third party deal. We have nothing to do with them! What they offer is what they offer. We have no promotional deal that cost 19 dollars a month. All we have is a deal that's 29.99 a month. That's it!" (Accompanied with an attitude) WHAT SENSE DOES THAT MAKE???? How in the hell am I going to sign up COMCAST's internet services through a third party that you guys know nothing about? Who's going to bill me? Who am I suppose to pay each month? How the hell did i call 1-800-COMCAST and u COMCAST REP...knows nothing about what I'm talking about?

This was my last incident with comcast...I've had em for 2 years now...ONLY because of where I live. In my area, I could have gotten Verizon or something else but Iit would have only been the cable service. No other company has all 3 services in my area. SUCKS TO BE ME!

STAY AWAY FROM COMCAST..........SATY AWAY

Moving in November...u may think I'm joking but when looking for a new house, I ask, "Does Verizon, AT&T, COX...anything besides COmacast available in this area? LOL...YUP...It's that bad!

"Friendly" Customer Service Reps. They customer service reps were polite and such but extremely inefficient! I had to go through 6 reps and was not able to find a solution to my getting an internet problem. Horrible JUST HORRIBLE organization/internal communications... each rep I was transferred to did not know anything about my problem and I had to provide them with all my information repeated times yet got no results from them. Spent 1.5 hours on the phone just to find out the rate I signed up for was a GLITCH??? that instead of $19.99 the first 6 months, they would be charging me close to $40 instead then continued to an ridiculous $60 thereafter for an unreliable connection/speed. Even though they boast about 6mbps up to 10mbps with powerboost, this is a SCAM because your speed is actually dependent on how much bandwidth other people are using around you so in an apartment your speed can go from fast to abysmal.

Even worse, my appointment was canceled on me! an appointment I had to get up at 8am for, with phone in hand, waiting for 2+ hours until I called to find out what happened. The reason they canceled on me...? because they said my apartment needed a key to access.... well NO SHIT! that's why I scheduled and woke-up early to wait on a call so I can let you in...

Again, very bad communication among comcast workers, they could not provide me a number to call the local dispatch and said they did everything through email... but I doubt the dispatch even checks it because they have not received a response after the 4th time I called, 6 hours after! It took an entire workday to get where... NO WHERE!

Just AVOID Comcast at all costs, bad/unreliable service. Look out for other providers: AT&T, Verizon, RCN, local providers will do a much better job.

I've seen alot of negative reviews, so I can't speak for all areas, but I live in Reading, PA and our Comcast service is excellent. I have called twice, and both times I wasn't on hold longer than 3 minutes, even when the recording said that call volume was heavier than usual. And the call center is in West Virginia, not India, so I can understand the people clearly (well, as clearly as West Virginians can speak).

My cable service is great, I have the Comcast Triple Play for $99.00, which gives us about 80 channels. My internet is faster than it was with Verizon, and definately cheaper.
The phone sounds a little like I'm inside a glass jar, but it's still clear so I haven't complained about that yet.

The taxes are way lower than Verizon. I think I'm paying a total bill of $110.00. Verizon charged at least double the taxes and that didn't include my cable TV.

The installers were friendly, quick, and listened to my concerns (like not running a wire across the front of the house). They were very accommodating, and explained all the features and options.

I was afraid to switch at first, but I have a friend who has had them for a couple of years with no problems. Then, when Comcast offered a free Netbook, I decided to give them a try. I'm glad I did.

Comcast is terrible. I have never had an ISP that I hated more. It is unreliable and they do not provide the service for which we are paying: internet service.

It goes down roughly 2 or more times a week. Almost always at or just after midnight EST. Our TV, which is also through comcast, never has any issues and is fantastic... but we will NEVER use comcast again. We're so very glad that when we move we will be able to switch to a new provider. One who will not interrupt services regularly with no explanation, and one that will not conflict with several of the applications for which we need the internet.

AWFUL AWFUL AWFUL and neither I nor my husband will recommend this to anyone... in fact, we strongly suggest you stay as far away from their horrible service (and horrible customer service!) as you can.

DO NOT WASTE YOUR TIME OR MONEY!

Good riddance to bad rubbish, we will never use Comcrap again!

I don't know if they have toddlers working there but you cannot cancel with them. call this 800 number to cancel; okay sure but then you are put on hold for 15 minutes every time. Their customer service is negative 10 their internet and cable service is negative 10. DO NOT GET COMCAST!!!!

This is about their billing. The online payment system is very confusing and terrible to use. For example, if you use their EcoBill system and a few months later you want to go back and check which credit card you actually used, you won't see it. You call them, the customer rep doesn't know either. Every time you set up or update the information, even if it's just a tiny change on the billing address or a new expiration date, there will be a 2-3 months gap when automatic payment won't work, and you'll have to manually pay for your bills. Making it worse, you have no idea when the auto-payment starts to work, so you risk paying one bill twice.

This is the WORST online payment system I've ever seen.

So I wasn't sure if I should get comcast or not. They seem to have this really good deal that's $80 for internet, tv, and phone. After reading some of the posts this morning, I feel like my decision to stay away from them has been solidified. Anyways, can't wait to see what type of animal I am!. ggrr..meeoowwww***!

In our area - ann arbor michigan - we used to have terrible service from comcast; i mean horrible! However, for the past five years they have done a 180 degree turnaround and as far as i am concerned it has one of the best customer service departments better than many, many companies.

I am with the last reviewer because I can't see what the problem is. Lastly every time I have ever had any questions in the past five years the customer service really attempts to help and is friendly - plus they always fix the problem or concern. WHAT'S NOT TO LIKE? A satisfied customer in ann arbor michigan.

IF YOU GUYS/GIRLS DONT LIKE COMCAST THEN FIND SOMEONE ELSE THAT HAS INTERNET. QUIT BITCHING ABOUT IT. IVE HAD COMCAST FOR ABOUT 7YRS AND NOT HAD NOT 1 PROBLEM. I GET 22+ MGB. MORE THAN LIKELY ITS YOUR ALLS SHITTY WIRES IN UR YOUR HOUSE OR APT. BECAUSE YOUR TO DAMN CHEAP TO HAVE THEM REPLACE. CALL ATT OR YOUR LOCAL PHONE PROVDER AND SEE WHAT PROBLEMS YOU HAVE. OR JUST GO TO DISH SEE WHAT ITS LIKE. COMCAST INTERNET IS THE BOMB. THANKS

Comcast is a God Damned company. I returned my modem, cancelled the service and payed off the fee until the cacelling day to a God damned black girl sitting inside the window. However, two months later I noticed that they are still charging me the monthly premium. I called the service, they said I should find out the canceling receipt and take it to their local department. God Damned! ×××× their mums!

I will give it negative stars if I could. These guys are fucking bastrads, their customer service is full of bitches who need to be taught how to speak.

Internet is going down every 15 minutes and after repeated attempts on customer service and waiting on phone for hours, I get a technician to come. And they give me a f**** 4 hour window.

I go out of home for 5 minutes, I get a call about this person being there and I tell the operator about me being there in 5 minutes and if he can wait - she tells me his job is not to wait for anyone.

I reach there and voila he is gone....

What a f*** bitch and a shitty customer service ....

If I could give Comcast less than 1 star, I would. Where to even start? First problem was that our internet service would go out every other day. Comcast would come and claim to have fixed the problem, and then it would go out again later that day. We would call again and learn (again) that they wouldn't be able to make it out for another few days. After over a month, they finally figured out that their cable lines had gone bad and replaced them. After they fixed the lines, our internet worked, but was slower than a wireless connection and would still intermittently go out for 15-minute spans every other hour. Then there's the issue of Comcast's customer service- or lack there-of: rude, slow, incompetent, and complacent. They seem to care less whether they fix the problem or not. The least amount of time I was ever on hold was about half an hour, and they always claim that there's "nothing they can really do" and try to pass off the responsibility for the problem onto the customer. I have probably spent close to 10 hours in the last year on hold for Comcast customer service, often only to get cut off (especially when I to speak to a manager.) Going into the office is no better. One month I paid my bill in cash at the office only to learn that they never posted it and had no record of the transaction. Because I had not kept my reciept, I was forced to pay the bill again, with a late fee. Shortly thereafter, frustrated with Comcast, I shut off my service. I brought all my equipment back, paid the remainder of my bill, and asked if there was anything else I needed to do to get my service shut off. They told me that I was good to go, that I had returned all the equipment they had on file, that I had a $0 balance, and that my service would be disconnected on the requested date. Two months later, I discover a bill from comcast for two months of service and late fees. I called (was put on hold, of course) and finally spoke to somebody who said that now I had a modem on my account that I had never returned (by the way, I never received a modem from Comcast and have always used my own) and that the service had not been disconnected and that I had been billed for the last two months (even though I've been living on the opposite side of the country.) The woman on the line finally said that she'd take the modem off our account, put the disconnect in, and that we were being refunded $40 for some reason (I guess they had over-charged us for something. Big surprise.) One month later (today) I discover another bill from Comcast (SHOCKER!) I called, was put on hold, waited half an hour, was called a liar when I told them I never received a modem, asked to speak to a manager, and was finally told that the manager would call me back (I've been told this by Comcast before and have never been called back.) Comcast is the absolute worst company I have ever dealt with in my entire life. I will absolutely NEVER do business with them again!!!

Five hours later and numerous 'put on hold' calls and never returned, I finally got access. Internal people couldn't even get tech support. I was told on Friday night to call back when billing opened on Saturday morning and tell billing to input my modem serial # as it wasn't recognizing it. Not my doing - it worked before. Then I was to call tech support back. Started to do that and billing said tech support has to do it. OMG. So it began - for 5 hours. I called to cancel and then the person was able to get it working. I earlier asked to speak to a supv. It would be 24 hours. A tech could not come for the next week, only during working hours. How does that help? And oh yes, I should have gotten a clue. The guy who came to install was just plain RUDE. Really RUDE.

This is THE WORST I HAVE EVER SEEN. EVER. As soon as I figure out the best, I will cancel.

DON'T SIGN UP. GO WITHOUT.

Do you want terrible service where no one cares about your cable/internet problems? Do you want to have your internet/cable not work constantly? Do you want to talk to some foreigner that can't speak English when you have a problem? Well Comcast is your company. This is the worst company ever!! I have been a Comcast customer for a year and I can't even count how many problems I have had with them. We have both internet and cable service. They both go out for no apparent reason (sunny skies, no wind, no snow, etc.) and the worst part is that no one cares. Their customer service is the pits. First of all you call their 1-888, 1-866 or 1-800 numbers and get some out of country worker who can't speak any English and has to put you on hold every time you ask a question because they don't know a lick about the Comcast company. I would avoid this company at all costs, they don't care about their customers and could care less about any of your problems. I even tried to get the phone number to the CEO about my concerns for their company and the supervisor I got would only give me a 1-800-comcast number.

I enrolled for auto pay and they continued to bill me even after I canceled their cable service. When contacted, they told they will return the amount after several weeks.

Comcast has provided reliable service since I've choose them a while back. I can't say the same for DTE, the company that supplies WGHQ with power. I lost it around 6:30 last night and got it back just minutes ago.

Was it weather related? No. Was there a bad accident at the power station? No Did some radical Leftist decide to cut down a bunch of telephone lines in an attempt to silence my free speech? Thats what I initially thought, but no. It was just some technical difficulty they were having. Losing power is a pain in the ass! It did give me the opportunity to catch up on a couple of books I had cracked open.

I live in Mobile, AL and Comcast has great service and friendly reps and people who know what they are doing. I only ordered the digital starter package for $29.99/mo. with channels that are good enough for me and I have OnDemand which is good, but not as good as Blu-Ray. I also ordered HD channels and an HD DVR and I only had to pay one payment of $5.00 for the rest of the year. Let us not forget that I only had to pay $10 for installation, which is a tiny bit expensive but affordable enough for me. I got a good deal and my digital cable channels are getting excellent reception and the HD channels look and sound so realistic, and the HD DVR was a good add-on but not quite at par with TiVo. The only problem was the DVR was a recycled one with a bad HDMI port so I did not really get the best connection but I have it connected through YPbPr which is not bad. Make sure Comcast is local and have good people skills if you want a good deal with these guys. I used to have Dish Network but they were ripping us off and Comcast did not rip us off all the time so we feel comfortable with them. Here are the pros and cons:

Pros:great digital cable with HD channels in great reception, HD DVR, OnDemand, and we are not dealing with Dish Network.
Cons:Most of their equipment has been used in the past such as a bad HDMI port for me.

Comcast internet is the worst possible service in Pittsburgh. The internet is slow, the modems break almost monthly and take days to repair and the customer service sucks.

Do yourself a favor and don't get comcast internet if you live in Pittsburgh. They will constantly be down and charge you 100 hidden fee's and charges.

the worst. i switched companies after 6 months

A word of warning:

Comcast has a lot of great features. On Demand is a must-have, and the internet is very fast and hardly ever goes down. The pros, however, end here.

Comcast reserves the right (illegally) to change your bill to any price that they wish without warning, altering the price to increasingly exorbitant sums with each coming month. When your package runs out, the company will occasionally offer you a separate package, (you are never allowed to keep your existing one) which is generally a higher price for less features, and will require you to bring the cable boxes in YOURSELF to a comcast office in the middle of nowhere to be exchanged so that you may pay more . Yes, you have to do them a favor to increase your bill. Upon attempting this enraging process myself, I was met with by far the angriest and condescending "help" staff of my entire life. The woman called me moronic for not recording the name of the representative who had called to offer me this new package, and because of my inaction was unable to help me. I was forced to waste a one hour trip to do my debtors a favor. Had I physically assaulted my customer service representative I wouldn't have expected such anger as I received. How dare I try to get what I payed for?

Picture quality is nothing to muse about, and the home phone service has one of the most counterproductive message systems I have ever encountered. Repairmen never show up on time (if at all.) The cable goes out nearly every time there is a large storm.

If it's available, get Fios. I'm waiting with my fingers crossed for the end of this insufferable monopoly on Pennsylvania cable (state officials admit that Comcast has bribed the system into allowing it to exist as a monopoly.)

Comcast is the worst company you could ever imagine.
The reps are trained to tell the customer they will get a supervisor call back knowing that a supervisor will not be calling them back. Half the time the supervisors are not even on the floor.
ANd the so-called promotions are not really promotions. They advertise a good deal but when you get that first bill it will be enormous and when you call in they will tell you that it is because the bill is prorated because they know the customer will not understand the billing statement.
Technicians will not show up and there are no consequences for them not showing up. Comcast does not reprimand the techs when they lie about going to a customer's house, or call and tell the customer they are on their way and then say the customer was not at home so they can skip the appointment. Meanwhile the customer is at home wating for a tech to arrive. By the time the customer realizes it has been a few hours since the tech said he was on their way, they call in to Comcast only to be told that they have to reschedule.

It's too bad to me that it seems that only the people that have bad experiences show up on these sites to complain about experiences. You don't get a lot of people that have the good experiences showing up to share those.

Before signing up for Comcast I came onto this site for the first time to see what people had to say about all the different companies in the area. I looked up Comcast first and was initially scared away from them from all the reviews. I them continued looked up all of the other options I have here in my area (Direct TV, AT&T U-Verse ect.) and realized that they all only had bad reviews. Seeing as how I needed both internet and cable, but didn't want a home phone line Comcast came out to be the best option for me. Here is my experience;

I saw the ads on TV for the specials and looked them up online. I then tried to call the local office (San Jose, CA) and they told me that the specials that were online (Comcast.com or Comcastspecial.com) were different than what they could sign me up for and to sign up online to get the specials. I thought that was odd, but went with it. Went back online and signed up.

The online sign up was probably the worse part of it all because it took so long. You choose what package you would like to use and then they send you to what to me was basically an interview by IM. I think that it was an automated system by the responses and such, but couldn't be sure. This was probably the most painstaking part of the process only due to the amount of time it took to do it all. It probably took about an hour and a half. Through this process I was able to sign up and schedule a date and time to have the Comcast guy come out to do the install. I did have to schedule 5 days in advance and give the 2 hour window for it and was nervous about that because it was between 2-4PM and had only heard horror stories about those kinds of things, but never had my own experiences with it.

The day of the install came. I left work early (Under the "I have to go meet the cable guy" excuse which worked great by the way. I got a lot of sympathy for it :-)) and got home at 1:45. I received a knock at my door at 1:50. To my surprise it was the Comcast guy, 10 minutes early!!! Wow!!! He was very cordial, and in and out in 30 minutes and was very helpful and thorough. I was very impressed. (Especially after having read all the nasty reviews and hearing all the horror stories.)

2 weeks later my internet was down :-(. I spent about 45 minutes resetting my wireless router. After that didn't solve the problem I made the dreaded call to customer service. Again to my surprise the person spoke English and within 10 minutes of dialing they had remotely reset my box and I was back in business again. Another great experience.

I have now had Comcast for almost 2 months and have to say that I am all but disappointed with them. I would recommend them to any of my friends and/or family. Hope this review helps you and good luck!! :-D

I hate COMCAST, NASTY people working in there with lots of attitude. I am in Maryland and customer service is nasty as hell. People have no idea what they are talking. They have 5 different database where they have prices for the same account. No supervisor watching them. Always bill issues. Nobody to solve, pay it or deal with it kind of situation.

99% people are from other country working in Silver Spring office. I don't have any problem with that. But when they start showing attitude, then sometimes you really wonder if they are for real.

Never keep their words, Always change their promises.

My husband and I were supposed to have comcast cable internet installed this past Monday 5/4/09 - my husband took the day off of work so he could be home when the tech arrived. The tech called my phone at 2:59 and left a message stating she was on her way - I received no other phone calls or messages from comcast and my husband did not either (comcast had both of our phone #'s). At 4:30 the tech had still not arrived so I called the number she left me which was 832-573-4281. She proceeded to rudly inform me she had already been to our address, and had called again to get inside (my husband was home all day). When I simply stated I had not received any other phone calls from comcast she hung up on me!! I tried to call her back (thinking, surely it was a mistake, and she REFUSED to answer her phone!!) Comcast refused to reschedule the installation for the same day, so we ended up using AT&T. I will tell anyone and everyone about this incident and will NEVER recommend comcast to anyone!!

Comcast is all around awful! I have had so many headaches as a result of problems w/ cable/internet. In the last month and a half I think I have had to call "customer service" (which never really seems to actually provide service to their customers) about problems over 30 times!!! that's a lot of time I will never get back! Each time more frustrating than the last. I am done and am trying to find another reliable source for internet/cable/home phone in the Houston area...Why can't I be eligible for AT&T U-verse...WHY?!?!?

All you need to know is to do anything in your power to NOT get Comcast. They are only interested in making money and consistently take advantage of their customers.

Save yourself a headache...

Customer service is the awful.......very unskilled, rude and think customers are stupid. $60.00 a month is horrible, especially when they sign up new accounts for less than $20.00....price gouging all their loyal customers again with an increase. They try to force you to subscribe to cable TV by charging more if you don't which I think is illegal. At times it takes forever to download and other times it's faster, never what they advertise in speed....I will be changing service soon to DSL.

Comcast really suck... I used to work with them... The call center in Miramar especially... You have to deal with supervisors and managers who don't even speak English and are always running when a customer is requesting a sup or a manager on the line.They want you to put the customer on a supervisor call back sometimes they won't call back and be careful some of those who are calling you back are regular reps that sups... They give you occurrences even if you have a child sick at home and you can't attend work a day.... Great benefits but no humanity at all... There is a supervisor there: Celia Jhonson, she doesn't have a clue about what is going on at the company but she is the one supervising other people ..please .....They are really suck...They listen to calls to make sure that you are Bugging the customers to add products but you have to make sure that you only tell the customer the promotional price sometimes without telling them it's a promo .... If you spend 30 minutes on a call to sell.. it is ok but if a customer has an issue with the service you do it .. you'll get in trouble and will get a bad grade for spending too much time on the phone,we had to set up appointments after about 10 minutes not more just to get the next customer on time to sell ... They don't care at all about a service not working but about selling...I understand they need to make profits but not like that... sell but make sure that your services are realiable... Sometimes, I was afraid to sell and provide my info to the customer because believe it or not he/she will call me to complain...

Really, if you really care about your money....Please do not...do not subscribe to their services.... Video on demand issues every week if it is not every single day....

I work for a great company now not related to cable.... I work for Western Union... meaning I don't have a reason to lie to you... Comcast really sucks guys.... If you love yourself please don't do it!

Simply the worst cable company in the Washington DC metropolitan area, please do not,do not deal with robcast.cero starts

I wouldn't even want to give it one star but I have to.


So for starters my roommate worked for the NBA and was able to travel to China during the Olympics last summer. The comcast bill is automatically set up to charge to her credit card. Comcast messed up the transaction and the cable/internet was shut off....for three weeks. I was not able to make any changes to the account and Comcast would not allow service to be turned back on even when my roommate called (account in her name). She had to go in person when she came back to sort it out.

Then my roommate moves out and I want to change the service. Comcast does not allow this...I can switch the account in my name but I am not allowed to make any changes to the package only additions. She cancels service. I have Tivo and have already paid for the 1 year cost to use it. I ask comcast if they are compatible with Tivo and they say no. I look into direct tv but I am unable to get it due to my location (lots of trees). I go back to Comcast and someone new tells me Tivo is fine and I just need cable cards. I set up my installation for internet and HD cable service. The guy arrives carrying a non-HD box. I show him my receipt and he installs the correct box. It lasts 2 hours and dies. I now have to have another installation for a new box. 1 week later I have my cable. Now..I have to request to have cable cards installed for Tivo...I called 4 times to set this up and everytime I called to confirm they told me I was not in the system. I had to go to Comcast personally to ensure that my appointment was scheduled. When he arrives to set up the Cable cards only one works....meaning I have to be watching what I am recording...the purpose of having Tivo is to record what I am not watching....he had to come back AGAIN with new cards and set things up. It took 2 installations, and 3 service appointments to get everything working....if I had any other options in my area I would take them......Verizon FIOS...please hurry!!!

~Jamie, NJ

I want to walk lock-step with fellow RIA victims of horrific Comcast customer service. I want to write a scathing review worthy of my err. . .tendencies. But I just can't.

They arrived on time. Were very helpful. And delivered a good product. My keyboard is smoking. . .the demons weep. . .


(Original review pending update.)

Very fast. . .costs a little more than I wish but it is worth it. Only once in a whole year did I not get throught (that was because a storm knocked down some cable lines) Very dependable, and pretty fast. I'm a little surprised to read the complaints on this website about customer service. . .my experience has been pretty good.

can't even give it a 1 star but i have to... trying to get initial hookup and they make it so difficult it's been one week and still no service... the right hand don't know what the left hand is doing. the most unorganized company i have ever dealt with. unfortunately they are the only game in town so i'm beat.

After finding out today that the NFL network will be removed from Comcast, I realized that this is the last straw. I am in a delima at the moment because I have no other choice in the building, in that my unit does not face the right direction to get Direct TV. Once my lease is up, I will move and drop Comcast. The HD programming is horrible, signal problems whereby the picture pixilates and/or freezes constantly especially during daytime hours, and horrible Internet service for which I do not use because I have Verizon (but I know from a trial period). This is typical the way business CEOs and presidents do to their consumers. Well, I will be looking forward to see how this impacts Comcast from top to bottom. DO NOT use Comcast for TV, phone or Internet if you have other options. As you can see from this site, there is practically nothing positive here to read about them. Unless you have not reached and/or have an understanding of where TV, phone and Internet should be at this date and age, you would not understand. These people are far behind Direct TV, Dish Network, and Fios, and I am sure this will eventually come back to haunt them, and ufortunately the customer service reps who are clueless and incompetent and their thug techs who fit in that same category will suffer the worse when it is all said and done. Comcast will not be the future for TV in the average household in the future. It is the manual typewriter in today's world behind Direct TV, DISH Network and Fios.

This is a crazy story....So Thursday I start my vacation and am looking forward to the beginning of march madness (ncaa bball) and my downstairs neighbors had Comcast come and hook up cable. I have Dish Network, and there is another Comcast hell story about that. So im sitting on the couch enjoying a game when all of a sudden I lose satellite signal, I go look out my sons bedroom window and the comcast guy has a ladder right next to my dish, so I opened the window and said" Hey man I think you messed up my dish" which he then proceeded to cop a major attitude and said" I didn't touch your dish." My response was " So your telling me that its just a coincidence that your ladder is ON MY DISH and my signal is gone?" He said " Ill take care of it." I then proceed to wait 15 mins or so and still no satellite signal, i open the window once again and said " Dude, you check out my dish yet?" and this is his ridiculous response " Guy, when im done, ill be done, didn't you hear me tell you that the first time?" At this point I have all I can do not to go downstairs and punch him in the eye, so I said to him " It's been 15 mins and you haven't done anything" to which he responded " When i take my ladder off your dish, it SHOULD be fine." I then told him " It BETTER be fine" which the comcast installer replied " Yup it will be all set." With this "reassuring" news I go into my kitchen and wait another 15 mins. To my surprise I look out the window, see his ladder is down, still have no satellite signal, my GF actually starts chasing his f'n truck down the street, but poof, he is GONE!!! My GF immediately gets on the phone with Comcast and a half hour later, after multiple people question our integrity and tell us to "pound sand", we get a supervisor who says the "Operations" team will call us back in half an hour. We wait, and wait...3 hrs later my GF calls back and they have NO RECORD of the call and the f'n "Operations" team doesn't even EXIST!!!! Now we are patiently waiting for a claim that was supposedly put in under our neighbors name and the tech team will call us tomorrow and hopefully they can do something for us!!! IS THIS FOR F'N REAL!?!?!?! Now we have NO DISH NETWORK until saturday and those pieces of crap at Comcast don't want to take any ownership for them SCREWING UP!!!! I had to get this story off my chest and let people know how HORRIBLE a company COMCAST IS!!! Thank you for reading this and listening to my story!! Jamie-MASS

Boy where do I begin. My wife and I live in Houston, TX and originally got TimeWarner Roadrunner TV and Broadband service but then at some point they switched over to Comcast. Things were good back then but then Comcast took over and everything, I mean everything turned to manure. I had a Motorola DVR and I LOVED it, I was able to cycle through favorites in the guide and all and it was pretty responsive then they swapped it out for a Scientific Atlanta which is a TOTAL piece of garbage. The only way to jump from one favorite to another is channel surf, you cannot jump through favorites in the guide and the box breaks all the time, I've been through 5 Scientific Atlanta boxes, the hard drive on all of them eventually fail giving you disk errors when you try and play back a recorded show.

I will tell you about a few incidents where Comcast has failed miserably at customer satisfaction. We have a small apartment with two TVs and two computers. So we have the living room TV going into the wall, a bedroom tv and the cable modem in there on a splitter. It has been set up like that forever without problems. One day my cable modem began going offline and then intermittently coming back online. Very annoying if you play online games such as World of Warcraft which requires real-time coordination. So I called up Comcast to complain about it and the tech support person told me that she ran a line test and our signals showed very weak and that they would need to send out a tech.

So while I was at work a tech showed up that was so overwhelmingly ignorant that my wife feared he may be an imposter posing as a Comcast technician. This guy came to the house and pointed at my wife's computer and said thats why its not working. My wife said "Why?" He said that she wasn't using Internet Explorer (She was using FireFox) That was the first hint that this guy was clearly Stephen Hawking's successor. He then closed it and opened Internet Explorer and it opened with a blank page, which is how I had it set up, I set my home page to be about:blank and he points at the screen and says "See, it works." Meaning he thought the internet was working because Internet Explorer, the program, executed successfully. My wife had to explain to him that while going to web pages, the pages will load really slow or not at all at times. He then asked my wife for an example of a web page so that he can test...he couldn't think of one website...not even COMCAST.COM....or the GOOGLE!!!!!

As the old TV informercial saying goes, BUT WAIT, THERE'S MORE! He then asks my wife why it would be an issue if the internet connectivity was slow at times and not working at other times. My wife told him that we play online games and that everytime this happens we get disconnected. He then asks, "You can play games online?". He then decided to tear apart my beautifully done cable job near my desk where I screwed in a cable splitter to the wall and used cable clamps to make the cabling over there look nice and elegant. He ripped the splitter and cable clamps from the wall leaving drywall dust on the carpet, unscrewed the splitter and tv and plugged in the modem directly into the wall and said that the problem is that the signal is not such that it can handle a home with 2 tvs and one cable modem when it worked just fine set up in this exact way for years. He also messed up all the wiring for my ethernet router and voip box so my wife couldn't use the phone till I got home.

I called Comcast and complained to them, even filed a Better Business Bureau complaint about this tech and what an idiot he was. To throw some salt into my eyes, later that month I received my bill and found a $25 charge on it for that tech visit. Not only did this guy NOT fix the problem, not only did he scare the crap out of my wife because she thought he was maybe an imposter because of his EXTREME ignorance, not only did he make things even worse than they were before he got there, but I get charged $25 for it!! WOW! THE NERVE!

I then called and talked to people on live chat, everyone who I spoke to told me they were unable to reverse that charge because I didn't pay for their monthly line plan that covers anything thats my fault....but it wasn't my fault, it was a weak signal issue, at least according to the person on the phone. I found that they were much more receptive when they received my request through the Better Business Bureau, that was the only way I could get Comcast to listen. I then received an e-mail stating that the charge would be reversed. Finally!...or so I thought. The next bill rolls around, still no credit. I called Comcast...AGAIN asking why I didn't get that credit back. The rep told me that no one had ever put in a credit request at all. Back to BB again...

They also nickel and dime you for EVERYTHING. You want to call them up and remove say....HBO from your list of services? Sure, no problem, $2.99 will be charged for them removing HBO but if you want to add a service, that is free of charge. They charge you $25 a pop whenever they feel like it when they send a tech to your house, even if its their fault.

Also, their customer service people on the phone and at the drop-off locations act like they're the ones doing you a favor and act like they don't have to go the extra mile because they're a monopoly, lots of people don't have an alternative.

They have about 5 drop-off locations in Houston which has a population of 2.2 million people, and thats just in the city. Everytime I go there on Saturday to drop stuff off there is a line of about 50-100 people coiled up inside and winding out the door like a giant serpent of humanity. I once spent 3 hours in line swapping out a bad cable modem and nearly sufficating inside from the lack of ventillation.

Finally....FINALLY...AT&T's Uverse became available in my area and I have been at last liberated from the evil Comcast dictatorship. If there was a Comcast statue somewhere I would cry tears of elation if I saw a video of a Bradley Fighting Vehicle tearing it down.

Even after I cancelled my services with them (which I can tell you was the most satisfying phone call I ever made). I have to admit, out of all the times I spoke with them, I never heard them be more polite to me and kiss my rear as well as they did when I told them I wanted to cancel everything. The funny thing is they asked me if there was anything they could do to make me stay and then two sentences later told me I would be charged for someone to pick up my cable box and modem (because I didn't want to stand in a 3 hour line on my weekend). Oh the irony. I told them to come get it because I didn't want to waste my weekend. They said on Thursday someone would be there between 8am-12pm to come get it. My wife stayed at home and waited for them. 7PM rolls around as I get home from work, no one showed up yet. I call them up and they told me now that they'll be there by 8:30pm, no one showed up. I called back and said they would be there on Saturday now. Saturday came and went, no one showed up. Every time you call them you will get different information, EVERY time. Finally I got a hold of them today and they told me they can't pick it up because I'm not a customer. I still can't get rid of them, even though I cancelled all my services with them. Now I have to go down to the pickup location and waste 3 hours of my weekend from work to drop off this equipment.

I'm not sure if there is a word limit on this but I think I'll cut it short right about now and yes this IS short compared to what I'd have to type out to describe every appauling encounter I've had with Comcast. The above mentioned was just ONE incident I had with Comcast of about a dozen. In fact I created this account JUST to write out this long review. If I can save at least ONE person from going through the horror that I had to go through, it would make me feel good inside, like handing a canteen of ice cold water to a man in the desert. No one should have to experience service like this, no one. Stay away from Comcast as if it were the pubonic plague. If you don't have Uverse in your area, stick with Dish Network and AT&T High Speed DSL. Their Elite package is 6Mbs for cheaper than Comcrap. If I knew what was in store with me with Comcast and DSL wasn't available, I'd use dialup...yes...it was THAT bad.

I had been with Directv for 6 years and at the same time I had dish, Last month I decided to give comcast a chance, since they have two channels from my country I was watching one on Directv and the other on dish. The csr was very polite and explain everything to me in detail. She said; "Im going to give you the digital preferred package for $39.99 plus a HD DVR box for free and the second one for $5.00 a month. Ohh my supervisor just told me that I could give you Comcast Latino for free for a year which is regularly at $9.99 monthly and FREE installation." I had to confessed that I was thrilled because I was going to save almost 25 dollars compared with what I had with Directv and dish all-together. The day came, the technician (contractor) was on time and installed everything, then 5 days later the problem started. My signal was getting frozen and/or pixelated, I called technical support an they schedule a service tech visit. however she suggested me to have a total protection plan $1.99 because the visit was going to cost me $25.00. I agreed, then she tried to add it to my account and finally couldn't. Then she advised me to tell the tech to add it to my account while he was there. He couldn't add it either. Five days after I recived a call from a crs telling me that they couldn't add total protection to my account becuase I had the latino package for free, if I wanted I had to payu for those channels. I later called and I talk with someone else, this person says that I could do it but he wasn't able to add it at that time, so he suggested me to wait for one of his supervisors call to get this fixed. Well My first bill came $87.00 and there was a $27.00 fee for RE-CONNECTION. I didn;t say anything I paid my bill on time, then my second bill arrived, what a surprise $124.00 for my service. What? I said. I called customer service, and they cpuldn't find answer to my questions, They said that my paln was not $39.99 but $51.99 plus $14.99 for each hd dvr, then that person wanted to get rid of me, so she transfered me to another departemnt etc etc. Finally they didn't know who promised me that price. (on my order there is the code that identifies that representative, and they refused to investigate it) there were no supervisor available, I have to pay $42.00 that at first they said it was a prorated for the time I used cable this month, then they said it was for the boxes rent (I thought that 14.99 plus 14.99 equals 29.98 and not 44, well those are their math skills) In conclusion I paid $120.00 for a month of crap tv, then I decided to come back to directv (I'm gping to leave dish behind for a while) for 62 plus taxes for a year.
Ohh before I forget for COmcast people RECONNECTION means the same as Installation. As far as I know re connection is when you connect something that used to be connected, am I wrong? and I have never had cable before, this was my first and last time, at least for comcast. LET ALL YOUR FIRENDS KNOW ABOUT THIS CRAP