Someone had mentioned below that Metrocast has no communication between customer service, tech. support and the field techs. This is spot on correct, to the point that there was a system wide problem with the DVR boxes (chances are, if you have one you know about the resetting and the display reading all '8's) and they KNEW it was a software issue in the box, which Motorola had to fix, but they wasted everyone's time and still scheduled service calls for all the bad boxes, claiming it must be a 'signal issue'. Also the techs are GROSSLY underpaid (to the tune of $3-$4 per hour, by industry standards), so you can imagine that they are really happy to get your service fixed while wondering how they will heat the house this winter.

FIOS, please hurry!!

Metrocast does indeed suck ass. Overpriced, crooked and shit-ass, unreliable service. BUT, they must also suck some major political dick because in my area, a somewhat rural but with over 100K population, immediately outside a large military base and no competition is allowed. They are the ONLY game if you want anything other than dial up. Even satellite companies won't serve us. WTF?! CATV services are the absolute worst and also extremely overpriced...and rising almost monthly. There is a Verizon fiber optic hub ON MY PROPERTY, but I cannot get DSL. Again, WTF?! The military base has T-1 optic truck lines with 300 yards of my house and yet our small neighborhood of 62 townhomes is "too rural" or insignificant to warrant service by anyone other than Metrocast cable. OBTW, did I mention our county is run by a group of "good ol' boys" that are "county commissioners".

METROCASTCABLE SUCKS!!!! THEY ARE THE WORST!!! THEY LOOSE CHECKS AND ARE RUDE ABOUT IT. I HATE THEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I WILL NEVER DEAL WITH THEM AGAIN. THEIR INTERNET ALSO SUCKS!! IT'S TOO SLOW....

The worst service. I dumped USA telephone DSL for the MetroCrap digital cable and Internet. The installer was quick and I thought everything looked good. When I asked for my DSL buyback credit he stated he needed a cancellation letter. I told him I didn't have that but I had this months bill. He wouldn't take it and told me my credits would be in the Rochester office when I had the cancellation letter. We'll everything was good for 1 month then I got 1 day with no Internet. Stayed on hold for 6hrs, yes that is 6hrs!! and was finally told to disconnect and reconnect my modem. I told him I would do this even though I tried it before and it didn't work. Guess what, didn't work. He told me he couldn't fix it and would have to send a tech out. Well next day Internet was back up and I had them test my connection. Nothing wrong at all, so I told them to cancel my tech call. Well two days later the tech shows up, great communications guys. Then my Internet goes down yet again. Again I call and sit on hold for 2hrs. Was told they had nothing wrong on their end and it must be mine and would send a tech out. Few hours later the internet is back up. I call tech support and get right through and was told they were having network problems, No duh. I walked into customer service and complained about my DSL credit and my internet problems, I gave them a copy of my bill and cancellation letter that they would fax over to the main office. I told the rep there that I would cancel everything if I was to go down more than 2hrs again. I was told they were very sorry and that all the customer service people were quiting and there were only a few left, her boss went to lunch and never came back. 2 days later no internet for a day again. Bring everything back and cancel cable and internet. I switched over to a verizon dry line and DirectTV and even though the Verizon DSL is only 3mb down it was way faster then metrocrap. So now the next month I get a bill for my install for metrocast. The part that was supposed to be covered by my DSL buyback. I call customer service and was told they lost my stuff. I told them tough I'm loosing your bill. AVOID AT ALL COSTS!!!

METROCAST IS COMPLETE GARBAGE!!!!!
I AM A COLLEGE STUDENT LIVING AT HOME AND I NEED INTERNET 24/7!!!
FOR SOME ODD REASON THAT METROCAST CANNOT ANSWER, MY INTERNET SHUTS DOWN EVERY FEW HOURS!!!!! THIS IS A PAIN IN THE ASS!
DO NOT, I REPEAT, DO NOT SIGN UP WITH THIS HORRIBLE COMPANY. IF METROCAST IS THE ONLY INTERNET IN YOUR AREA, SIGN UP WITH NETZERO'S FREE DIAL-UP, YOU'LL BE BETTER OFF! NO JOKE!

THey are the worst cable company around. Customer service is terrible and management is even worse. Our internet all of a sudden went out and we called on a Saturday when we were told to do the normal Unplug everything and wait 30 seconds which we have done many times over the past 2 years. Which did not work. We were told by the service rep on the phone that he was not gettinig any reading or activity meaning we had not internet. Well we scheduled a service call for Tuesday the following week due to that was the first opening available. So that would be 3 days without internet. We thought it could be the modem and they wouldn't even let us come down to pick up a new one saying a tech needed to hook it up - umm its not that hard to hook up a modem. So that was that.
We then waited Tuesday and what .... nobody shows up. My wife calls Metrocrap at 11:00 am since they were supposed to be here in between 9 - 12 pm . Well we talked with a RUDE manager named Sean,Shawn, however he spells it. He told us rudely there was no record of our call on Saturday and that WE had to request it be recorded. WTF is that!?! THen we explained what happened and we were told many different reasons other than they do not know anything except for over priced services. We were told out internet phone (VONAGE) was the problem- why so I have to buy your over priced service!!? THen we were told it could be your wireless router!? again stupid reason due to the fact the router is perfect and the signal strength was excellent. THis comopany has its day coming when FIOS thats right metrocrap FIOS takes over and shows you what a great product it is for way less than your service. And as for the rest of the services I pay for - hdtv, digital recorder - I will be cancelling that service also with the internet account. So VERIZON here I come. Service can't be any worse for a bigger company.

Buyer Beware

Internet surfing speeds are slow due to packet loss. Service people and tech people from the company cannot agree on what is wrong with my connection, and nobody seems too interested in finding out, so I just get stuck with slow service and no alternate providers. Cost is somewhat high for what it is - for me, slightly faster than dial-up. Altogether, hardly worth it, at least until the problems are fixed. I had Comcast in Concord and it was up to 5 times faster in regards to the normal download speeds that I achieved. Very disappointing so far.

This is a company that does not have any competition seemingly. They have limited there service to 512 down and 256 up. While these are not terrible speeds, the network has very little overhead. The throttled service is unbearable sometimes. I know that the line is capable of 200KBps then I get squelched down to 50-60KBps. I guess I am used to uncapped downloads. Makes this service seem so slow. Price is not terrible service is consistent. Too many lost packets though.

So far, so good. I got Metrocast about two months ago as my cable provider; went with the cable TV and cable modem package. So far, great bandwidth, no service interuptions, and the billing isn't to bad either. I went to http://www.bandwidthplace.com/speedtest/index.html and tested my speed, and it came back as "fantastic", so I think that's good enough for me.