Moderate prices and below-average customer service were probably two contributing reasons to the demise of this company.

ya not perfect ... but ok with there service thats all can say ..

Not happy at all with service. Frequent crashes, quarky preformance. I have no option but to use this service in my community. Would pay more if DSL was available.

I made a payment by check to Adelphia - - the CSR said it was returned so we owed this amount + $25 - - it was returned because of an entry error, not because of a NSF or anything of our fault. Out of the blue the CSR said that their people don't make mistakes, they ask for verifications twice - - She instantly put all of the blame on me. Very poor (and may I add ignorant)CSR work.

Horrible!!!! Frequent disruption of service! No credit for distruptions! Customer support is terrible! Researching for other service.

As trouble-free as it gets - it just works. Excellent customer support on those rare occasions when it oes go down. And they keep adding speed and features, without increasing the cost.

Have had nothing but problems with Adelphia in the Cleveland area. They can't seem to get the bill right and more often than not the ONDEMAND channels are not working right. Customer service is a joke. They are rude and can't answer any any questions you ask them.

Terrible, terrible service!!! Especially that Cleveland call center! The reps are robotic, asking name & number, they've obviously never heard of common courtesies, (no please, thank you, hello, is there anything else?), when you experience technical problems, all you get is I dont know type of answers.

I had Adelphia as my internet provider and cable provider for 4 years and NEVER had a problem. The customer service was always beyond helpful. I recently moved to a rural area where Adelphia is not available so I am stuck with Direcway (which SUCKS) until I can come up with $3400 to have Adelphia run the cable line to our house. It will be money well spent. I highly recommend ADELPHIA!

Absolutely the WORST ISP I have ever had! No communication at all between the support folks on the phone and the techs that come to your home. They make claims and promises that they never intend to honor. I would never advise anyone to use Adelphia!

Pathetic. Service goes down at least 4 or 5 times a week. The connection speed varies, sometimes it's very fast then at other times it's slower than 56k. Tech support is laughable. I've run into problems that tech support had no clue about only to figure out and fix it by myself. I tried talking to one person from India or someplace but could not get my point across and could barely understand his English. All this and more for only $60.00 per month...wow

Worst customer service and tech support I've ever encountered! And I do tech support for a living and would exect to be fired if I dealt with customers the way Adelphia does! So far have lost two entire days waiting for an Adlephia cable person to do inside repairs. I've had to call 4-5 times during the day to find out why no one came at appointed time frame (8AM-12PM). Spoke with two supervisors who promised repairs would happen that day...tech is running late. Never showed up on either day. No one in Customer Support seems to care. Pathetic!

All I can say is that I've had the service for over a year now and its been great. Even in the storms where everything got nocked out my cable came back as soon as the power. The speed is superior by far. How can you argue with a 3mbit connection? I would reccomend to everyone!!! This is a great service!

Adelphia is the worst company I've ever delt with!!! it sucks so bad, I can not begin to tell you. I spent hours and hours on the phone trying to resolve the issue with port 80, and it turns out the issue is unresolvable. They shut down our modem 'cause supposedly we send lots of email out and think it's a spam. No phone call, no email, just SHOT US DOWN IN THE MIDDLE OF THE DAY!!! And it's a business account. You would think they would treat the biz accounts with a little respect, but no...THESE PEOPLE ARE RUTHLESS! I WILL ADELPHIA WAS GONE FOR GOOD!!! And i'll do everything in my power to spread the bad word. BEWARE CONSUMERS!!!

I'm tempted to give this just a two. Adelphia cable internet is very fast, when it works. But I would say that at least 2-3 times per week, service goes out for 6-12 hours or more. So it could be great but instead frequently sucks. Highly unreliable.

Service as far as quick sign on great as for other things its ok The price is not $29.95 its much more..and If you loose your connection due to there problems and then explain to them it has been a number of days your out and want a refund for those days well the refund does NOT equal to what they charge you per day believe my trying to get money back because you paid for a service you could not use is like pulling teeth...

ADELPHIA IS NOT, I REPEAT, IS NOT 29.95/MO. TRY MORE LIKE 55.00/ MO. CHECK IT OUT, IF YA HAVE TO.

I am pretty satisfied with my high speed internet. They have wonderful customer service.

Good tech support and reliable!

This is the worst "service" I have ever encountered. They were not able to get the bank autopay to work, so instead of contacting us to pay by another means, they disconnected us even though a customer service rep said that the payment did go through and that we would not be disconnected. When we called to find out what happened, they said our account was in good standing and that our inability to connect was due to our modem and they could send someone out in 2 weeks! When the service person finally came out he found out that the service had indeed been turned off and that the customer service rep should have been able to tell us that. We would switch to another provider if we had any other option, but they are a monopoly in our area.

The service is excellent but I think they could invest in a more knowledgeable technical support staff.

Tried it for 6 months and spent 20 days without connections. Support never came to fix or look at problems 3 times. Found out one time some "person" cancled the request and claimed they spoke to me before doing so. Only problem is she had both sex and time wrong,and at time she "spoke" to me no one was home. Packet loss stayed at a mim of 33% during the day and went up at nights and weekends.

For an economical broadband solution, Adelphia is fine. And it's only $29.95/month if you own your own modem. Modem is $100, but after rebates (and I DID receive mine) the cost of the modem is $0. Good deal. Tell ya what, if you go broadband, you never EVER go back to dialup unless the cable is down and you are REALLY hard up for the net.

No great, but far from bad. My biggest complaint is that any service calls to the house require either an "all day appointment: or a "half day" appointment - so you sit around wasting time for them to show up. Second biggest would be price - 39.95/month! I guess if you want speed you have to pay for it. Internet access has been great, superfast speeds, always up - no complaints here. Newsgroups access is average. Lots of choices, but multipart messages seem to always be missing a part and they don't keep article bodies on the server very long in the binary groups - a day or two max it seems.