RCN customer service is a disaster!!! They make you wait on hold for an hour while they are sending me two different bills!!

Nightmare!!!

RCN's customer service is definitely horrifying. STEER CLEAR OF this cable provider!!!!

The cancellation department puts you on hold for 45 minutes, and no one picks up the phone. If you call the sales department they answer the phone in less than a minute.

The local RCN rep's mailbox is full.

I truly wish this company goes bankrupt!!!!

My problem with RCN is our phone service. There are a handfull of local people that are unable to call me. My parents (God forbid there's an emergency) are one of those people. Another is my friend Donna, my dentist and my husband's eye doctor. I'm sure there's others, but these are the ones we know of. I have wasted much of my time calling RCN customer service (or lack there of!), on multiple occasions, to fix the problem. What happens? They tell me there's no problem with my line! I find it very insulting that they think I'm making this up and actually have the time to sit and complain about my phone. What happened to the customer is always right attitude!? I just placed my LAST complaint with RCN about an hour ago. I'm giving them a last chance to fix the problem because the service is bundled and they actually offer a pretty decent phone rate and the broadband speed is great for the price. If not resolved this time, I'm switching back to Verizon.

Billing and customer service stink! I tried to call about a billing error, I was on the line over 3 hours. I talked to at least 12 different people all said that the couldn't find my account or it "wasn't their department". All transferred me which took an average of 20 minutes on hold (while they tried to sell me something else). Couldn't resolve the billing error ver the phone. Disputed the charge with my credit card company. RCN never responded, so the dispute was resolved in my favor. But wait, next thing I hear is a call from a collection agency. Way to go RCN, treat customers like $^!#.

BE AWARE: RCN service is TERRIBLE!

I had the unfortunate opportunity to use RCN internet, cable and phone for this past year.

RCN Cable: During this past year, I was never able to watch a movie on demand. My weekly routine..I would select the movie and the system would freeze. Then I call RCN, wait at least 45 min to speak with someone. Finally, after waiting, the tech support would reset my cable box (I lose all my movies I had saved on DVR). After rebooting, still nothing works. I ask for a credit, they tell me that the "on demand" service is free, therefore no credit. Again, I did this weekly..I guess I thought (wished) sooner or later it would finally work.

RCN phone: They "accidently" cancelled my service today. (This actually prompted me to write this review). My wife works from home. We called RCN this morning. After waiting for 55 minutes, we finally spoke with someone. They don't know what the problem is. They want to send tech support here to see what the problem is. We asked for a credit, the Manager said she will credit us $1.55 for our troubles.

The good news..I cancelled the service today!

If you choose RCN, just remember....You were warned!

Customer Service is BY FAR the worst I have ever experienced. Not even exaggerating. HORRIBLE.

So, I scheduled a Saturday connection about 2 weeks ago for cable tv internet services. Saturday came, I was up at the ass crack of dawn but RCN never showed up. So what do I do? I call again come Monday to see what was up. Nobody at RCN has any idea what went wrong and we rescheduled for the next Saturday. Satuday rolls around and I am once again up at the ass crack of dawn. Lo and behold, RCN doesn't show up again. I call again today to see what the hell the excuse will be. They look up my info and then tell me there is a note next to it that says they do not provide service in my area. All this even though I called and asked, looked it up on the internet, have gotten numerous mail advertisements, and there are RCN buildboards all over my area. I was looking forward to your service because of the lies (I can only assume they were lies because I've gotten not one bit of corroboratable information from RCN to date, besides the fact that they dont' service my area) I was told by RCN techs about their services. I am also anxious to help break Comcast's monopoly on the market in many areas. Comcast's prices are too high in my opinion and they continue to rise. Their internet has steadily slowed and now test at 1.3 instead of the advertised 7 megs they say I should be getting. Alas, because of RCN poor business practice (customer service and coverage) I will be forced to either have no internet/cable, crawl back to Comcast for a jolly rogering, or turn to DSL, which I loathe. It should be no wonder why RCN is bankrupt. In light of my experience with RCN I will never recommend any of their services to anybody. I will also actively pursue avenues to spread my story and contempt for RCN to whomever I can.

At first my connection was a little sluggish here in Massachusetts but I'm satisfied with it and have had it for about 4 and a half years.

10mb/s connection rocks !! :)

They suck, I had cable internet with them and it seemed worse than old fashioned dial up. They were rude when I'd call about it, and when the service guys would come out they were rude. They blamed it on a bad modem, replaced it, it was still slow. Eventually (THANK GOD) Verizon DSL became available in my area.

RCN is a terrible company to deal with. My RCN cable Internet connection would go down for days at a time, and they'd tell me it was scheduled maintance. (I was never warned.) Support was rude when I called. Eventually I cancelled and returned the equipment, but they billed me $175 for the cable modem (which I did return) and are threatening to use a collection agency.

I pay about $65 per month to have cable modem access in DC. I have used RCN/Starpower in three different locations, two apartments and one house, and have found their installation and support services to be acceptional. I came to this site to see whether I could get the same level of service in a cable or DSL format at a lower cost or a tie-in to a frequent flyer program. Judging from the comments, I think I will stick with Starpower!