I WAS A CUSTOMER OF CHARTER FOR 3 YEARS. AFTER 2 YEARS I DECIDED TO "BUNDLE" TO SAVE MONEY, WELL MY BILL WENT FROM $163 TO $210. SO NEXT STEP WAS TO CANCEL AFTER BEING CHARGED 2X A MONTH 2 TIMES IN ROW. SO I CANCELED AND I WAS SUPPOSED TO RECEIVE A REFUND FOR THE MONEY I PAID IN ADVANCE BUT CANCELLATION HAPPENED BEFORE THE MONTH STARTED. 6 MONTHS LATER I AM STILL CALLING TO GET MY REFUND CHECK. THE PEOPLE THERE DO NOT HAVE BRAINS AND KEEP COMING UP WITH EXCUSE AFTER EXCUSE. I HATE DEALING WITH THEIR HARDLY TRAINED STAFF AND THE IGNORANCE OF CUSTOMER SERVICE. I AM ABOUT TO MY LIMIT OF EXCUSES AND NEAR GOING TO THE ATTORNEY GENERAL. POSSIBLY A LAWSUIT. CHRISTMAS IS AROUND THE CORNER AND I HAVE BILLS TO PAY. IN THIS ECONOMY IT IS NOT TIME TO MESS WITH PEOPLE AND THEIR MONEY. I WOULD ABSOLUTELY NEVER RECOMMEND THIS COMPANY TO ANYONE. MY FATHER OWNS A FAIRLY LARGE COMPANY WITH 24 OFFICES ALL USING CHARTER, THAT IS SOON TO COME TO AN END FOR GIVING ME A RUN AROUND FOR 6 MONTHS. SO TO ANYONE LOOKING FOR GOOD SERVICE TRY AT&T I'M GETTING MORE CHANNELS ON MORE T.V'S AND INTERNET AND CELL PHONE FOR $115 A MONTH... AT LEAST SOME COMPANY'S HAVE BRAINS BUT NOT CHARTER! IF THERE WAS A RATING THAT WAS WORSE THAN TERRIBLE I WOULD RATE IT AS THAT BUT YOU HAVE TO PUT AT LEAST ONE STAR SO....

Charter is AWFUL. If you don't have to have their services (they are the only ones in our area) DO NOT use them. They promised us a DVR 2 months ago and we have yet to have it, despite numerous phone calls. Their customer service refuses to give us the number of the local service office in our area...and just says "sorry" instead of fixing anything for each of our specific complaints. They are absurdly priced for their TERRIBLE service. Their employees are rude and lazy, most likely because they have a monopoly of the area. Avoid them if possible!!!!

I have had Charter for two years now simply because it is the only place in my area that offers cable internet. I cannot stand Charter. The worst company I have ever used in my life.

ATT just started offering DSL in my area so I am canceling my membership with Charter and I am never going to do business with this shoddy company again.

Constant outages, terrible tech support, the original tech tried to tell me I didn't write him a check for the installation when I clearly had handed it to him then he conveniently found it under the table, slow running, I literally cannot think of a single good thing about Charter.

Seriously, if you can go with someone else, DO IT. Charter is the worst company that has ever existed and if you don't believe me just look at the other reviews on this website.

1 Star.
I tried to get a hold of an agent  to ask about my bill and after 4 attempts, I gave up.  It's ridiculous.  The phone system kept directing me to no man's land; after the system gave me my balance, which I didn't ask for, it just gave me silence when I thought I was being transferred to a live agent.  On my 3rd attempt, an agent finally picked up.  However, after being on the line with the agent for more than 5 minutes I was told that her computer is still trying to load up the database to access my account.  What kind of buisness computer do they have that takes more than 5 minutes to load one person's bill?  I can't imagine a business functioning like that.  Even my home computer takes faster to start up and it's more than 4 years old.  I told the agent I can't wait any longer and she said "okay".  That's it.  I hung up.  Horrible customer service if you ask me.  So I tried calling the 888 number again, and again I was transferred to
somewhere that doesn't respond.  All I got was dead silence.  I'm going to have to look elsewhere for my internet service.  Forget this cable tv.

I recently moved to Reno from Arizona, where I had Cablevision. I thought they were overpriced for the little bandwidth and channels I got with my package. Well now that I have Charter, I can't even sit down after paying the bill. I don't really watch all that much tv, so I have the lowest cable tv package which is about 20 dollars or so. With that, I am supposed to get about 25 channels. Well, 4 of them are spanish only channels, 2 are home shopping network channels, one is the tv guide channel, and the rest are the ones that I would normally get for free anyway. WTF is that all about? If I cancelled the tv part, then my internet would go up 10 dollars. And now the internet, that is just ridiculous on its own. I don't get to watch the few shows that I do enjoy when theyre on, so I go to Hulu.com to watch them. I can't even watch the whole episode before the buffer runs out. With cablevision, I could watch show after show after show without waiting for it to buffer. And Im paying 50% more for charter. I wish this company would go bankrupt.

If I could give 1/2 stars, I'd say 2 1/2 stars warrrents my rating. Let me begin:

I personally have never had too many problems with customer service. Whenever I had a problem with any of my products, usually a tech would show up and fix it and the techs that have shown up at my house usually had the problems fixed. The service itself that I invest in works just fine.

I can say that I am not impressed with the overall pricing. Charter is way too overpriced for the services they have to offer and the bundle package does not save me that much money in the long term(this package is only short term).

Once thing that is a real annoyance to me is that these salespeople come to my door about every other day trying to get me to upgrade my services when I don't want to. Needless to say, their sales pitch is horrible. "you can get charter phone with this package". I tell them I have a cell phone with more features for a cheaper price. "Oh ya, you're right you shouldn't get this phone" What kind of sales pitch is that??

If Charter wants to keep customers and intice new customers, then here is what I suggest:

1. Get NFL Network. There are lots of people screaming for this channel. Dump other channels like The Jewelry Channel, all those Nickalodian channels, all those hispanic channels, etc. Do we really need the Jewelry Channel??

2. Let customers build their own channel lineup with channels they like and want. I would dump the Nickalodian channels in favor of the 3 college sports channels, but could care less about Fuel TV. I think that would not only keep customers happy, but intice new customers as well.

3. Dump the Charter phone. Most people nowadays have cell phones and do not need a landline any longer.

These are some suggestions that I think could help if Charter wants to stay in business. Oh ya, these deals that bind you to a 2 year contract doesn't sit well with me either.

"It appears your connection is working just fine from here". Where's here? One service phone call was answered from Canada.
Since getting Charter three years ago, we have had issues almost weekly with our cable television service. They claim it's because they are switching cables. How many weeks are they going to be switching cables?
Once, after replacing our cable box three times because they told me that it was faulty, they sent a technician who had the audacity to tell me that I was just unlucky. No actual attempts to resolve the problem. Our OnDemand goes on a fritz atleast once a week (only when we'd like to rent a movie of course) and our internet service comes and goes every day(and totally offline only when we really need it to work, for college courses). They refuse to listen when I've told them that I've went through all of their options on the automated phone service and force me to repeat it when it's already failed.
Double billing has occurred for us as well :(
In fairness, I feel sorry for some of their employees because they have no idea how horrible their service is (probably because they don't even live in this country) and most have no clue how to fix the technical problems. I've been disconnected being transferred more than once as well.
I'm currently looking for a better company because Charter has me wanting to pull my hair out in frustration.

Charter is horrible. Not only do they mess up the billing(2 accounts with payments in 2 separate envelopes, 2 checks withe the correct account number on them,one account with an outstanding balance, the other with a credit for the same amount), they have the audacity to tell me i am delinquent and continue to harass me daily about this. When i call customer service they noted their error and say that i have a 0 balance, but their customer service people continue to call (Sat, Mon, Tues). Get your info straight Charter! why is it so hard so share data? With all of the financial trouble i would think that you would try to KEEP your paying customers....

Absolutely ridiculous. Equipment always malfunctions, billing issues constantly, horrible customer service, long lines and run arounds when there is a problem.. They do not deserve any stars everyone I know hates it and prays for an affordable alternative!

Beware Charter uses a lot of third party companies to sell their product. The third parties often ignore their promotions. We have a $200 sign up agreement with a cvompany called Charter Cable Deals (a 3rd party marketing company), which is not being honored (promotional coupons never sent)

Look at all the terrible ratings and read the good ratings - which seem to be from Charter employees and often show their disrespect for their customers. Buyer Beware

I just got off the phone with charter's billing department. Even after insult-to-injury of charging me a total of $150 for installation, they double-billed me this month. Only about seven days apart... I called, and the customer service person (Josh from god knows where), informed me that it's because they are switching billing systems, and once the transition is finished, I won't have the problem again.

So I said, what about my $100? (since my bill is roughly 100)

His response to me is 'It will show up on your next billing cycle'.

So obviously I ask him 'Well, I have autopay, is this going to happen again? And is the autopay going to know not to make a payment, since I will have that extra amount on the account?'

Before I even could finish the question he says "Thank you for calling Charter, is there anything else I can do for you?"

So AGAIN, I say "I have autopay, which is what got me into this mess. Is it going..." -click-

Yeah, I think what he didn't realize is that I am NOT on a monthly contract. The deal I was set up on is month-to-month... Skip that!!

I wouldnt even give them one star if their was that option. Just moved in new house, well $50 install fee, didnt like that to start with but its cool I was going to pay it to get it started and get over it. Well the installer took 3 hours to hook up my internet, back and forth with charter on phone, couldnt get my personal modem to work (which was working fine with charter at my other house) so he decides to try one of their modems, still doesnt work. Installer finally gets it worked out but says I need to call charter, that he doesnt know whats going on, doesnt know how much my bill is going to be or anything. Well I call them and of course problems, they had me on wrong package, the installer took my modem instead of hooking it back up, I found this out after he left and saw that I was being charger for a modem. Well that took 2 weeks to get straight and they never found my modem only gave me one of theirs, all of this added up to more than 8 hours of phone time trying to get this fixed. I talked to several different charter employees and 2 of them said they didnt offer the package that I signed up for on their website! This is a VERY bad company, reallllly needs a big overhaul, I can see why the bankruptcy is offical. If you have another option I would suggest try a different company, but the problem is where I am from they are the only option so if you want cable you have to use them. If you use this company be VERY carfefull, check your bill constantly for extra charges, and dont take your eyes off of your personal equipment.

What is Charter's problem since the digital transition? We keep getting "tiling" and freezing when watching a program. To the point that you can't even follow a conversation on tv. We had someone come out and check the cables, but he told us that Charter is aware of the problem, however they don't know what's causing it and don't know how to fix it. So essentially, we were supposed to live with it until they figured it out. For $77 a month? Think again. We've had Charter for 20 years, but dumped them last week for Dish. Wow! I can't believe what a difference in picture quality, and with the promotional rates, we're saving $40 a month for the next year. We should have changed years ago.

Charter is absolutely horrible in every single way. I have many long and tortuous customer service tales I could tell but it would take me days to type them all. The latest insult, however, really takes the cake: Last week I purchased a $1000 HDTV set and afterward found out that my local Charter service center has no HD DVRs!

After I hooked up my new TV I called Charter tech support (in Phillipines?) and they told me that to receive HD programming I had to physically drive to the Charter service center 20 miles from my home to swap out my non-HD DVR for an HD DVR unless I wanted to pay a $40 service call fee (even though I have Charter inside wire repair that I pay extra for every month). I decided to make the drive and when I got there I was told that they had no HD DVRs.

Well, I got pretty upset about making the drive for nothing and the clerk said she would try to find me one; that there might be a customer return somewhere (like out on a truck). She made numerous phone calls to who knows what people and after nearly an hour some guy came in from the back room with a Scientific Atlanta HD8300 DVR. I brought it home and hooked it up and immedately "DISK TROUBLE Recording and Playback Not Available" displayed on my TV screen. So now in addition to not getting HD programming I no longer had the DVR function I am totally addicted to. I called tech support and told them my story and they set up a trouble call.

When the guy came out on the trouble call (not a Charter employee, BTW, but an outsourced contractor) he said that Charter no longer even used the Scientific Atlanta HD8300 but instead used something called a Moxie; however, if you didn't already have one you weren't gonna get one because they didn't have any in stock and apparently with the whole bankruptcy thing they are unable to purchase new inventory. He did replace the faulty HD DVR with a working non-HD DVR (which is what I started out with, LOL) so at least I got my DVR functionality back.

There is no other cable company where I live (Charter has the monopoly) so now I will have to switch to satellite in order to see HD television programming. I find this whole situation absolutely insane. Charter SUX!

If there were a negative rating option, Charter would get it from us. For the second time they changed our account number without telling us, so our electronic payment "got lost". We got nasty calls that our service was going to be shut off if we didn't pay by a certain date. After spending over an hour trying to find a human being at Charter "customer service", we finally got someone who seemed to know what they were doing, and the problem was supposedly taken care of. That same night we got another threatening call. We are going to dump Charter and move to a satellite service.

Edited to add: We just got another harrassing phone call from Charter. That makes three we've received since their "customer service" fixed their error that got us into this nightmare of threatening calls. I am now going to the Better Business Bureau.

Finally had enough of charter's bs. We've had charter for 12 years and they kept nickel and diming us and raising their rates over the years. You complain about the increase, and they'll take it down for a few months, then right back up again. I finally went over the edge after our cable/phone/internet bill went from just over $100 to $150 from one month to the next. Losing our business is a sure way to get out of bankruptcy lol. Screw charter, went ahead and ordered Dish Network today, and got DVR and about the same amount of channels for cheaper. and with the intro price, its even cheaper for a while. Charter's service was not very good either, fuzzy channels, slow internet...Never again will I deal with charter.

Terrible. Shockingly awful! Zero stars!

Fuzzy picture, weak channel choice, and so called "high speed" internet service is slow and sketchy. Modem has to be rebooted to get internet working again. And rebooting often fails so I have to reboot again, and again, and again.

I called to get the modem replaced and scheduled a time three weeks ago. No show. I called again and rescheduled for today 10:00 to noon. No show. I called immediately after noon and they said he's running late. Be there in 45 min. No show. I called. He'll be there from 3:00 to 5:00 pm. No show. Utterly pathetic!

They're in Chapter 11 for a reason. They stink! Rumors are they will be totally liquidated under Chapter 7 (check Wikipedia. This rotten service is their usual service according to their section on criticism). I hope a real cable and internet service provider like Comcast buys their stuff and scrapes off the lousy personnel.

Sweet bankruptcy deliver me now from these pathetic imbeciles!

It's as bad as it gets. Imagine "Magic Jack" with cable and internet. These guys make me want to puke!

Charter truly is terrible, they've been bankrupt for almost a year now, and yet they are still 'doing' business, without actually providing much in the way of services, yet I still have to pay them because of the contract, which they apparently don't feel obligated to honor, and meanwhile they have a local monopoly! UGH! Everyone I know has the same problem, our internet is slow, unreliable, cuts in and out, and if you try to call the Charter tech support hotline they will just tell you everything is ok, and if you argue they will transfer you to someone else who will say everything is ok. Meanwhile, Im just wondering why there isnt some law that says when you are bankrupt, you aren't allowed to keep trying to conduct business.

I am going to sum Charter Communications up in three words. Piece of SHIT!

Been with Charter for 2+ years. Start-up problems should have let me know it was a mistake. It took over 10 hours of phone time and multiple visits to get the package I had ordered, then I had to deal with the fact I had been billed for all services before they were all installed.

Now, I have a different problem Strange as it sounds, my focus in the last few months has not demanded heavy use of either internet or phone. I was getting calls, had no major problem calling out. Did start having some problem with internet connection. Was I every surprised to get a frantic call from someone saying they had been trying to reach me for weeks; that my accountant had also been trying to reach me, and had called her as a last resort. They hadn't been able to get through. I started checking the phone line during the day and found it was frequently a dead line. Internet connection paralleled phone problems. I called Charter.

Technician #1 - at house 2 hours. Did a lot of fiddling. Said I had some loose connections, everything was A-OK.

No change.

Technician #2 - said modem was 'bad' and put in a new one.

No change

Technician #3 - said he put a monitoring device on the line for diagnostics, and that Charter would track the problem and send out someone for line maintenance. I wouldn't have to do anything else.

I called Charter billing to get a credit for the lack of service. Was told that they couldn't give me a credit because I hadn't called it in when it started, even though their own records stated I was losing the connection 50 to 60 times a day. The only way I would have known it was going on was if I had been constantly checking the connection. (Now I am)

That was three days ago. I lose the connection every day. It picks up again in the evening.

Called Charter. They are treating it as a new problem. No one has been monitoring the situation. Saturday morning I have a new technician coming. No, they don't know what that technician can do that the others didn't try. The sweet young thing I talked to asked me if I would like a year of free services. I thought that was pretty funny, but I guess it would be an improvement to get nothing for free. Better than what I have now. Talked to billing (in Mexico City). Again, they wouldn't do anything until "they heard from the technician", and I have to make the call.

Charter get a star because I can't otherwise submit this 'comment'.

rude customer service, never a solid story from rep to rep. Has our incorrect social security number but wont let us change them to the correct ones. Signed up for $79.99 cable/phone/internet package, 3 months later getting a $209.00 bill. $49.99 for home phone? Excuse me?

Sadly only highspeed internet and tv in my area, they take full advantage of this. Crossing my fingers daily that another company will take notice of my rural area.

We signed up for a promotional plan they had a few months back for $69.97 which included cable, phone, and internet. It was a great deal and we couldn't pass it up. They even told us they would wave the installation fees if we were set up for autopay.
Well, when we received our first bill, it was over $400. When I called to inquire about their mistake, I kept getting transferred around and they were either rude, or clueless, or both. In the end, the guy told me that the offer had expired and there's no way they would ever have such a promotional deal. WHAT??????
It's now been 3 months later and after canceling the service and spending countless hours on the phone, constantly being re-assured that the problem will be resolved, they have sent us to their collection department. So I am in turn taking them to small claims court.
All because of what was supposed to be a great deal with a no risk 30 day guarantee.
The company is absolutely pathetic in all aspects and if I could give them a zero rating on here, I would. Save yourself the headache we're going through and never ever ever give them your business or money.
The worst company I've ever dealt with and all all around fraud!

Charter Cable really is pathetic. They have absolutely the worst channel line up. Expensive and simply not worth the money. In the areas they service here in Connecticut they act as though their customers have no other choice.

Get a converter box and watch the over the air stations...............

OK, finally bit the bullet and ordered Charter Internet online for $24.99 a month - nothing in the ad mentioned the $79.99 installation fee, I only found out about that the day before it was due to be installed.
Saturday morning and the installer arrived 1 hour early, something which got me thinking they were cleaning up their act. Installation was smooth, he didn't mind that I wouldn't let him touch my computer - I've been in desktop support for 24 years since the days when the IBM PC first came out.
Before he left he asked me for my check for $79.99 and gave me a receipt with none of the boxes (for diferent 'additional charges') checked.
Today, 5 days later I received an invoice from Charter totalling over $100.54, I called Charter and got through to "Billing Support" :
1st query "why are they charging me for Installing an additional outlet?" my house already has outlets in every room - OK, they would take that off the bill.
2nd query "why are they charging for Installing Internet service when I paid c.o.d.?" "OK they sent the bill before the installation was done so they will deduct the $79.99 I had already paid"
3rd query "Please explain the monthly charges - High Speed Internet 54.99, High Speed $29.99 12mo -15.00, Monthly Charges $39.99", "couldn't explain this one other than to say that any plan I ordered online I would have to chat to someone online about it"
Never got to ask why I was being chartged a franchise fee (franchise is for Tv surely?)
Never got to ask how come the printed invoice shows the installation charge as $49.99 but I was charged $79.99 c.o.d.
So, my first instincts were right, Charter still sucks, they charge for non-existent items, they don't honour the plan you sign up for and when challenged they say they can't help you have to talk to someone else and they seem to just invent prices for other things (installation fee) in the hope that they get as much as possible before you challenge them.
5mb actually means 1-3mb and if you ask why they will tell you that your plan is for "up to 5mb" and that 1mb is good.

I have tried to work with Charter Cable at my vacation home in Big Bear Lake, CA for over 5 years and they finally just wore me down. There is NO customer service NONE. ZIP. NOTHING. NADA. The local staff appears to be lobotomized and the telephone representatives are scripted to the point that you cannot have an intelligent conversation. The moment Verizon puts FIOS into the area, Charter will undoubtedly lose 90% of its cusyomer base in the area.

Charter is horrible. I have been a customer for 5 years. The internet is unreliable and Video on Demand constantly plays like a scratched DVD. Also, whenever you try to pause on VOD, it will only stay paused between 3 seconds and a few minutes. Every time I call to complain they say it is the location I am in. I then say that I have lived in 3 different locations and have experienced the same problems. They then offer to send someone out and tell me that I will be charged if the problem is not on their end. The technician’s usual solution is to put a new cable box in, which never fixes the problem. Most recently I have been getting a popping sound through my televisions while watching tv. The technician told me electric interference is causing the problem. He told me this after I turned off the power to the WHOLE HOUSE and had them use the generator in their van to power the televisions…and the popping sound was still there. IDIOTS!

I cannot stand Charter. I got it since it's the fastest speeds in the area, but there's no real point to that since every hour you lose your connection 1-2 times. Many times an hour, the other day I was 3 days without any service and go figure it was on friday late afternoon so that made that weekend boring. I play an online game and am CONSTANTLY timing out from it. I've also called them to get someone to come check it out and the one time someone did, it happened right in from of them and said they couldn't (wouldn't) do anything about it. I'm moving into a new house soon and I guess I'll try the next best ISP.

We have had Charter internet/TV/phone service for about eight months and have had the full gamut of unpleasant experiences in this short time. We have had problems with appointments, phone service, internet service, TV remotes and now, finally, billing. Unfortunately, Charter is the only option available in our neighborhood so we are stuck with their terrible service.

The billing issue is so aggravating, it almost makes this blog post necessary.

We used Citibank online billpay service to mail Charter two check payments on 2/2/09 for our 1/19/09 invoice due 2/18/09.

When we received our 2/19 invoice, we had an outstanding balance of $459.03! According to Charter's website, the check payments had never been processed. We called Charter and they had no record of the payments being received. We verified the address and it was correct. Charter informed us that we would be charged a late fee (indeed, we had already seen the late fee on the 2/19 invoice). We use Citibank billpay service for most of our checks and they never take more than a week to reach their destination. It usually takes 3-4 days. We suspected Charter of holding the payment to make it appear late and to charge us a late fee.

On 2/24, we called Charter again and the check payments still had not been received, let alone processed and applied to the account. Charter told us to issue payment directly through their website and to stop payment on the checks. They would indicate on our account not to process the checks. We followed their suggestions and made a payment online and canceled the checks.

The following week, our Charter.com account balance reflected not only the online payments, but also the two 2/2 checks had been processed on 2/27! We now had a credit balance of $3.97. Since it was becoming abundantly clear that Charter had no idea what was happening and indicated that we had a credit balance, we decided to wait for the 3/19 invoice to make a payment. Unfortunately, the 3/19 invoice still reflected a CREDIT BALANCE. At this point, we really are a month late on payment, but with all of the fees, adjustments and processed (but canceled) payments, we have no idea what the balance due is. We also don't trust any of the available payment methods to be processed correctly. It has been 50 days since our original checks were mailed, and we've received permanent disconnect notices from Charter and have no clue as to our balance due. The phone service is so bad, we are patiently awaiting our next invoice to see what kind of fees Charter will charge us for the "bad checks". Then we will have to pick up the phone and waste several hours fighting with an idiotic Charter representative who probably doesn't even have decision making authority but will refuse to connect us with someone who does.

Charter penalizes their customers for their slow payment processing service. It should not take a company 16 days to process a check, but it took Charter 25 days. We suspect foul play on their part.

They stuck us with the fees and we're stuck with Charter. Avoid, avoid, avoid.

They can't go under soon enough: http://www.reuters.com/article/reutersEdge/idUSTRE5 0F60S20090116

Charter is the worst company ever! We received the worst initial service, which should of been signs to come. As we got our internet and cable installed, the installer was too high to complete the work and answer any questions. The remotes weren't properly programmed, the internet kept going down, and then when we tried to contact support it took over a half hour to get a live person. Then everyone wanted to go through this written speech and didn't want to listen to the problem, but just apologize. When we asked for a supervisor, we waited an additional 20 minutes and then were given horrible service, like they are going through a written class of what to say and what not to say.

I would spend my time and money looking for anyone else than Charter.

Shae Davis is the supervisor there and is doesn't care about the company or the customers at all. I will be contacting the better business bureau...

Costumer service -5/10
The only plus I can give to their support is that you can understand them. The downsides include the inability to do anything for you, and the inability to stay on the line. If you are polite and just calling to find out how long your cable will be out for they usually just hang up on you. If you yell, they may hang up on you or just tell you it's somehow your fault, but they will take the time to send a technician to the area to find out why it is out. Of course they stress that it is a big waste of time and the technician has better things to do.

I wish I could say I am making a generalization off of one time, but the cable goes out so much that I have handled the agents in many different ways. I have memorized many of the agents voices and have a list of their names and numbers I use to compare how to best deal with them. I do thank them for getting me to stand up for myself though. I used to be the timid guy who just let people push him around, until I just got sick of their bull shit.

cable service - 5/10
As I have stated it does go out repeatedly, as well as the worst scheduled mandatory tests ever. Other than that not much problems when it does actually work.

Internet service - 0/10
Goes out for long periods of time at least 4 times a week. We have 3 computer students in the house, as well as 3 computers all well maintained. The service we do get is usually slow, but manageable if it didn't cut out so much. With 3 computers going slower would be acceptable, but our speeds are usually slower than a slower competitor using more computers in the same area.

billing- 3/10
They offer some cheap bundles. The problem just remains to get them to keep you at the bundled price after you sign up. They are constantly trying to get you to pay for a price not in your contract. and this hopefully is just me, but I only get my bill every other month. The first time this had happened I thought it was just a mistake, but it has happened 4 times now. Each time I need to ask for another one to be sent to me at least 10 times before I get it, and when I do get it it is usually a couple months after I had requested it to be resent.

in person service - 9/10
If you ever speak face to face with them, whether they are at your home to fix something, or just happened to meet them at the grocery store, they are usually very helpful and will do their best to get anything wrong fixed. The problem being that it is not usually on our end. The last guy we had over stated himself there is something wrong , but it wasn't at our end.

In comparison I have never had a problem with verizon and would highly recommend it to anyone who has it available to them. If you are wondering why I am using charter even with all these problems and verizon only being 10 dollars more a months for better service, it;s because there is a clause in my lease which only allows me to use charter. Not specifically, but they are the only company that is within the guidelines of our lease.

If I could, I wouldn't even give them 1 star. Horrible company. I live in Denton, TX and I moved into an apartment that only has charter for highspeed. I'm starting to regret moving here; it's that bad. I had TimeWarner for years and never had a problem, now this.
I pay for a 5 Mbs connection, but rarely get it. At speedtest.com the needle fluctuates wildly.
The speed will change by 3 Mbs within 15 secs. At peak use times I'm lucky to get 1 Mbs, but it usually just cuts off. I can usually time it and know when I can get on or not. When no one is using it, during off peak times, it'll go up to 8 Mbs. It doesn't seem to be metered at all.
I had to talk to about 10 different reps, for a few hours, to get someone out to my place to check it out. After they came out, the phone people were a little nicer, since they couldn't blame my computer or router any more. The Indian customer service bank people are the rudest, It's not just a cultural difference, because dealing with Indian customer service with other companies isn't as bad. Charter probably pays them shit.
I've had 4 different techs. come out. Most were nice, but they couldn't help me. The last one was a contracted guy and after explaining what was happening, he just laughed and said that it doesn't surprise him with Charter. He changed out my modem for the 4th time, and nothing's changed. The service guys have told me that its a line problem and that Charter needs to put in another node to handle the bandwidth of a college town. They told me that it would take about 2 weeks to do that, but that's probably just something they are trained to say.
Anyway, it's out about 3 times a week, and when it's down it's down the entire day, like today. I'm up to 1.3 Mbs at 11:30 am. Around 1pm tomorrow I'll be up to about 5Mbs. And it won't work all day Friday or Saturday.
I can't wait until I can get another service. I already dropped the cable and got Direct TV. I didn't want to do that, because of the 2 year commitment, but so far they've been good. Fingers crossed on that one.

I agree that Charter sux. We have had the service for a little under 6 months and internet and phone have been down at least 4x a month. Whenever I've called to report the problem (on my cell phone b/c Charter phone down) I get routed to some automated system or some incompetent person who's waiting on his/her paycheck. I cannot believe how frequently it's down. When we had Bellsouth, we rarely had a problem, but we can't get BS/ATT here. We will be switching to a Windstream bundle soon.

Charter never fails to frustrate. Internet service is flaky, video quality of some TV channels is horrible. Twice I have stayed home from work all day waiting for service that never showed up. Need to watch your bill carefully, charges get erroneously added. DVR has external HDD interface, but Charter firmware doesn't support HDD. They don't tell you that until you've tried to attach an HDD, of course. Promised DVR upgrade 3 weeks ago, now say it isn't available in my area. If all this isn't enough to keep you away, you must be a masochist, and you'll LOVE Charter.

charter was charging me for stuff i did'nt even have,i called customer service to fix the problem several times and the did not fix or remove anything!they said they took care of it each time i called, and when i recieved my bill, the extra charges were still there, so i called them to ask that i be credited for the charges they charged me with they said it was all my fault for not catching it in time before each billing period. charter sucks!

Charter is the most crappy company I have ever dealt with. From the very beginning I had all kind of problems. I had connection issues, billing problems and the costumer services was extremely poor. In 1 occasion it took them 2 hours on the phone to explain the error they made... And still made me paid... AWFUL company to deal with....
Opportunist... hating them.
GO VERIZON!!!!!

Charter is almost out of cash and will either merge with another provider or go straight to chapter 7. I live at Lake Tahoe and we not only get horrible service but have no HD. They have lied about it for over 2 years. My basic cable has been out for a month now. They fix it and the next day it goes bad again. I have no choice as over the air does not work at all and I back to the national forest and the dish guys cannot see the bird. If you have an alternative run don't walk.

  I have to agree with the consensus...charter SUCKS big time!!!  And as soon as we can we are so switching back to AT&T!  What a HUGE mistake it was going with Charter!  My only complaint with AT&T was that their bill kept going up each month.  Well I tell ya! I would much rather put up with that then to put up with this crap from Chater!!

We've had the "bundle" pack with Charter since March, 2008...We've had nothing but problems with them ever since!  And I mean that literally!  In the first 2 1/2 months of service,  Charter had to send someone out to our home 14 times!!  For the most of it all they would do is come sit at my computer; pull up ambit.com and tell me everything was fine. Or I would get some desk jockey @ charter trying to tell me that it was my equipment.  Let me tell you something people...100% of the time it was always Charter's problem...Not mine!  I even paid a computer tech. not associated with Charter to come out here & check my pc and guess what?? Even he said it was Charter's problem.

Those desk jockeys at Charter are complete incompetents!!  Oh and I have a question for anyone out there who reads this....Who in the H to you complain to about this problem????  I've tried to lodge a complaint with the corporate office and guess what??? When I dial that number it bounces me to a desk jockey!  And when you ask to speak to their superior they hang up on you!  Hmmmmmm........

Charter has the absolute wost support of any company I have done business with. They are total complete morons. If there were ANY OTHER OPTIONS I would be there. TOTAL IDIOTS ON A GLOBAL LEVEL. They are to ignorant to figure out which end of a balloon you put your lips on. God I wish I had other choices for high speed internet.

PLEASE DON'T GET CHARTER TV SERVICE BECAUSE CHARTER WILL SEND CRACKHEADS TO YOUR HOUSE TO INSTALL YOUR CABLE. IF YOU WANT BETTER TV SERVICE GO WITH DISH NETWORK!!!!

Dont believe the stuff you read online. I live outside of Atlanta and Charter is really good. HD DVR's, HD Channels ( not as much as satellite) but the real killer is ondemand. Nothing compares! Instant access to all the movies, HD, WWE, TV shows, and everything. Its like taking everything play on the most popular channels and having it at your fingertips. The internet service is also vastly improved with maybe a outage once every 2 to 3 months for 15 mins. Charter is NOT BAD. You have to realize.. most people that are HAPPY with their service (like me) dont USUALLY take the time to write about it online, only the haters.

An unbelievably inept and disorganized company. It is truly amazing they are still in business and certainly would not be if our wonderful government would allow competition.

Do not use Charter's online payment system. A typo in your routing or account number will result in a $25 fine. They will not notify you that your payment did not clear, despite statements to the contrary. They will disconnect your service, charge you a reconnection fee, and revoke any promotional rate you may be receiving. Quite a steep price to pay for a typo.

This is the worst company I have ever tried to deal with don't waste your money or time they will screw you out of your money and services I lost buisness with trying to use charter as my internet and phone didn't work most of the time and it has been 6 months now trying to get a simple problem fixed you guessed it not fixed yet!!!!!!!! and they also took money from my bank account without athorization from me.....Hmm isn't that fraud?,Ya so don't get wraped up in the web of lies........

This company is ridiculous. We've had nothing but trouble with them and they can't even send us a bill every month. The customer service rep even hung up on me. I wouldn't recommend this company to my dog. Stay AWAY!

We live in Rochester MN. We have problems getting our "premiums channels" We like charter alright but, when you have a problem you have to go through an automated line then to a person, than repeat everything!!! It is really frustrating! Then you wait for a tech to come to your house! Horrible customer service!

We live in Granbury, TX and bundled our internet, cable and phone service with Charter 3 months ago. Big mistake. We should have known not to do it because their customer service (except for techs that come to the house) is horrible. BUT, they promised us a $100 per month savings and we went for it.

Right from the start we had problems with the telephone service. Many of our incoming callers report repeated attempts to get through to our number only to get a fax answering the phone (we have no fax). 4 out 5 times that I call home from my AT&T cell phone I get a message that tells me that my "international call can not go through". Also, when I call a friend of mine from our home number she sees the call coming through as an international call. Charter's answer?? Well, after weeks of waiting for an answer, "not their problem". Right now we have no phone line. The modem is bad and we have been waiting 72 hrs. for a fix. We are switching back to AT&T

Now, the customer service.... the worst. Horribly, confusing bill that is never the same one month to the next, rude phone reps and NEVER a supervisor in sight. In the last 3 days we have spent at least 5-6 hours on the phone back and forth trying to get the phone fixed, and erroneous charges off the bill. We pay them $200 per month and they treat us like we are not worth 2 cents. We have no other choice for internet or cable..... ugh!

If you have a choice, DO NOT USE CHARTER!!!!

worst fucking cable internet service ever. constant outages. horrible speeds. as i type this my internet is out...i am using my neighbors wireless. worst company ever.

I have charter internet and at least 2-3 times a month if not more I have no connection at all. Dealing with the run around and "Oh you have this department you need this department" being transfered from one person to another is a terrible hassle. I hate them. I wish I would be younger and more computer savvy because I would find a different more reliable provider. I am NOT exaggerating. 2-even 5 times a month I have no internet connection, or my icon says I am connected but no pages will load. I am very frustrated and wanted to warn others. If you are young and not sick and have the patience, do your self a favor, look for a DIFFERENT internet provider, especially if you live in CT. Charter Internet STINKS.

Charter gives possibly the WORST CUSTOMER SERVICE i have EVER encountered. When you have a problem they don't care and all they do is repeat themselves over and over again. They came to my apartment to check why the internet hadn't been working for the past week and concluded that it wasn't their equipment and that it was MY computer and left. A couple weeks later they sent me a bill for $35 just for that visit where they came and told me it wasn't their equipment. I was NEVER EVER notified of this charge before hand. Charter NEVER had me sign anything, gave me a receipt or ANYTHING. They're basically trying to steal $35 from me. I'm so fed up with their service. This is seriously the 32984th time I have had problems with them. I am canceling my internet with them. If you're reading this, seriously DO NOT SIGN UP FOR CHARTER. They will send you unexpected bills for charges you were never aware of or never signed up for.

Just got internet and basic cable installed three days ago, aside from being an hr later than the latest time in the appt window, everything went pretty smoothly and quickly (my package was pretty minimal) and the tech was polite.

I have called the customer service line in the past to get the billing situation (very confusing) explained and they went over it with me pretty clearly and they had no hard to understand accent.