I am being very generous with a rating of a one. I at least feel good knowing that there are so many who receive the same crappy product delivered into their homes at a rip off price as I do. I am also surprised to see a Medicon corporate rep on this blog with the statement about tampons (it must be part of their mission statement)? I have a long history as does our area of never ending product delivery and reliability issues which at Medicon appears to be just normal day to day business. This company has a poor product/equipment and also whores itself out to advertisers on the front end promising them to ram as many commercials down the end users throats as possible on the back end and then mugging us for it. They grab the money on both ends and apparently could care less about what is in the middle (customers and CSR's going at it while they count the cash)! The programming is getting in the way of the commercials, you can't even get into a show with out seeing a commercial every 30 seconds. I want the programming (that is reliable) not the endless onslaught of advertising they are whores for. How about the idea of giving the customer what they want?? Keep it up Medican you will be with Chevy, Ford and Chrysler in the not to distant future. I feel for the CSR's who must listen to this 24/7. I am also pushing at city council meetings to have this provider dumped from our area and find a more professionally run organization that can deliver. Hello Dish

Mediacom blows here in Central Illinois as well. As I type this my net speed is 150 kb/s when it's normally 7,770 kb/s. I called a CRS and all she could tell me is that my signal has been going "weak" and that a tech couldn't make it here until Monday at the earliest. It's funny though. They never seem to have enough time to fix things quickly, but they are NEVER, EVER late to get a payment from me. I HATE YOU MEDIACOM. If I had another choice I would have dropped you LONG ago. Did I mention I absolutely HATE YOU MEDIACOM. Sod Off!

Mediacom is like a leech, trying to suck the blood out of you. $130/month for basic cable and internet is just stupid and ridiculous. If they had any clue, they would understand that trying to make affordable plans for families would probably increase their customer base 10-fold and they might not have to raise rates and charge for every click of your remote and continue to lose customers. I could see if they had exemplary service or product, but their product isn't even second rate. They are basically a monopoly in the areas that they operate and that blinds them to what customer satisfaction is really all about. They charge for the miniscule amount of HD channels they offer when it is about to be standard and most stations already broadcast in HD. Is it they are more concerned with pleasing the investors, then pleasing the customers? Sad, so many businesses these days forget about the customer when the investor comes calling. For it is the customer, ultimately, that will be the one that keeps the investor happy.

Hey Mediacom, how about more family friendly rates?? You may just survive in the long run! The way you are going now, you will have very few customers left and charging them through the nose is NOT the answer. Get a clue!

I used Mediacom's conveniently paid postage postcard, (asking me to decide whether I want to be charged $10 a month more for my DVR service that they mistakenly didn't charge a bunch of people for, for quite some time...what a joke)to write them a nasty little letter, basically outlining what I have written here today. I am sure I am not the only one tired of being nickel and dimed to death for their substandard service and product.

P.S. I had to give them one star to post, but at this point they deserve none.

Mediacom sucks in Gulf Breeze. My Internet and Phone are off as much as they are on. After many , many calls and technicians to the house the service is no better. The last three months it is off almost nightly and sometimes all night. I have had it with them. They can't seem to get it right.

I won't even give mediacom a rating. I have actually called NEW YORK and requested to speak to Rocco the CEO. Get one of his flunkys and wind up with a rep out working on my system. Two weeks later and it has gone down the tubes again. I'm thinking the next time I'll call members of the board of directors and complain to them or one of their flunkys. If I keep doing this someone may get around to fixing my problem.

Thanks for the advice Josh. After 2 hellish years with some of the worst customer service imaginable, constant internet interruptions, poor signal quality and prices that are much to high I read your post and saw the light. I canceled my Mediacom service and moved on to value and quality with other providers, what a difference! My internet is 2-3 times faster, television video quality is amazing, I have almost twice the channels, telephone service is improved AND my overall bill is $30 less a month. I just wish I could do more to let everyone else in my community know that there are much better options out there than Mediacom. I guess all I can do it point people to this site and Josh's the Tech Rep's post, that is a good representation of the customer service you can expect from Mediacom. Although I did get a good laugh out of his assertion that 95% of their customers are very happy. It's easy to make up statistics and pretend they are true, 71% of all people know that.

Picture this... My first month's bill is $45.18, which is due on 10/12/2008... I call in and they say I'm 30 days past due because the date my bill printed wasn't my normal cycle date.

So even though my due date is 10/12 for my VERY FIRST BILL, I'm 30 days past due on 10/11.

I call them to get argued with, and they refuse escalation. I go talk to the people at front desk and they shrug their shoulders saying they arent going to do anything...

What the heck? They have no sense of customer service... I work as a Quality Assurance Site-Client Liason for a Fortune 50 call center/business process outsourcing company (not necessarily offshoring), which happens to be the largest in the world... but I have NEVER, EVER, seen the level of asshattery that I have experienced with this company.

HORRIBLE COMPANY AND CUSTOMER SERVICE! Before I have any reps. yelling and swearing at me--I am a supervisor overseeing over 200 csr's for a Fortune 500 company. I worked the phones for 10 years as a csr so I know what I'm talking about. CSR's---perhaps what you should do is tell your supervisors about this website so that you can all work as a team to improve your public image/perception. Anyways--on to my Mediacom story! We had Mediacom for over 3 years, and after the first year the bills were ALWAYS sent late. We would never receive a monthly statement--only past due notices. After 10+ calls (where I received everything from "wrong address, paperless billing and billing error excuses) we finally canceled service. Paid entire balance (of course I kept the paperwork--since I KNOW how this company works) and continued to get balance past due notices for an additional 2 months. After talking to friends and family, I have found out that every single on of them have had this issue. (It is a ploy to get the $7.00 late fee) My sister still has Mediacom and they now send the bill roughly 7 days before the due date hoping to be able to tack on the late fee. Please stay away from this company--customer service and business practices are so atrocious that the BBB doesn't even give them a grade, only a straight "unsatisfactory" recommendation. Save yourself the hassle and go elsewhere.

Let's start out by stating Mediacom S-U-C-K-S ! Evertime it rains channels blank out and the others are snowy. I've attemped three time to report it, all three times I gave up after 1 to 1.5 hours on hold. After missing pro foootball, college football and a NASCAR race, my wife called in (she sensed my building frustration and wanted to preserve our peaceful homelife). By a stroke of luck she got through to customer no-service in 20 minutes. Mediacom, who happens to SUCK (did I mention), will send a worker out A WEEK LATER. Ridiculous ! Surely they can't be that busy....we know they are not maintaining their system. Save yourself time and aggrivation, get a satillite dish and don't look back. MEDIACOM S-U-C-K-S !

mkowens i have been having the same exact issues with Mediasuck internet. its a joke every day at around 6:00 pm it just goes out. and i have to wait hours sometimes for it to come back one 3 weeks now its done this everyday. i called mediacom and they only thing they could tell me is that they have been having problems with the network in my area and that they would put up a note that says the service is out. and when i call in 70% of the time you cant even get through to talk to anybody the automated message tells me that there are no known service interruptions in my area and im sitting here watching my modem light blink for hours. not to mention the fact that im getting horrible bandwidth less than 1mb/sec download speeds when they guarantee at least 5mb/sec. the only reason i stick with this service is because of the upload speeds other than that this service absolutely sucks. also just to say this their TV lineup is a joke. they are complaining that the bigten network is trying to be a bully forcing its way onto basic cable that is some BS. i live in iowa city home of The University Of Iowa and last year i missed every single iowa basketball game because of mediacoms bs and not wanting to add the bigten network. the whole time they were claimin they had the best sports lineup they dont have shit for sports its a joke. they are claiming they give their customers what they want but what they didnt seem to realize is that everybody around here wanted the bigten network but they didnt care cause they wanted to force the bigten network onto digital cable so they could force all the hawkeye fans to upgrade to digital so they can watch the games. some st8 up BS Screw Mediacom.

Wow Josh. What a perfect example of Mediacom customer service you are! Since when is the first rule of customer service "the customer is always stupid"? Is this the way you were trained by Mediacom to think of and talk to your customers - you know, those cheap idiots who pay your salary - or was this sunny little attitude of yours just a bonus they got when choosing to hire you to provide service to their customers. Does this company whom you are defending share your attitude and if so - gosh Josh - I wonder why it's so difficult to find a positive post or comment about your company. Josh, have YOU ever thought of going into the porn business? You certainly have the mouth for it and you are obviously not going to EVER be successful as a customer service rep. Wassa matter Josh - don't have the "stuff" for porn so you're at Mediacom instead? Good luck with that. BYW - we have Mediacom - the service is inferior. (Translation for you - they suck.)

Worst internet service that I've ever had a problem with. I called support tonight because my internet was out, and it said there were no "service outages" in my area by the automated message. Thirty five minutes later (the entire time spent on hold listening to a horrendous hold-track), I got a guy who didn't seem too interested in helping me and seemed more interested in his television program (he was watching The Simpsons; Bart's got a very unique voice). He then told me that the next time he could have a tech out was Sunday (it's Friday) but that he couldn't have narrow it down any better than 8a-5p. I've been having recurring intermittent outages for two weeks straight EVERY DAY.

If I had any option other than Mediacom for internet in my area, I would get it. At this point, I plan on moving solely to get a different internet provider (I'm a web developer; I depend on the internet for my livelihood. I was also told by Mediacom that if I switched to Business-class, there would be no difference in anything but the network speed when outages were not occurring)

I thought I'd comment on some of the positive things said in this string about Mediacom. First: "Recovery after a disaster is not their fault; they are not a utility, so they aren't allowed in the neighborhoods until the telephone and electric are restored." I wonder how many Internet users are aware that after a hurricane the telco will be working weeks before Mediacom. Second, "Complain to the local franchise authority if you have a problem." I called my city manager and county commissioner; the FCC took them out of the loop years ago. THERE IS NO ONE TO COMPLAIN TO! Third, "Don't blame the CSRs or techs, they can't do anything about corporate decisions." Ummmm, that seems to be the point. And, you guys volunteered to be the pointy end of the Mediacom spear. Fourth, "Mediacom is ever so much faster than dial up; it's like night and day." Talk about damning with faint praise. And, last, quote "you call in and talk to us like we arent even human.. its bad enough that our management does that to us as well." [sic.]

Well, as I surmised. Monday has come and gone without a peep from Mediacom. Another promise broken. There wasn't even a truck to check out the problem. We now go into our EIGHTH day without cable...without cable internet. The cable continues to lay, torn from the pole, in our back yard since the storm. All calls to the local office today resulted in a fast busy.

So, the promise for absolutely having service back today after eight days without has been broken as badly as the cable line to our house. I wonder how many more days they expect to be paid for cable and cable internet that I no longer receive???

However, rather than getting angry, all I have to do is refer to the mentality of the customer service rep who responded to my last entry. Then I realize how it all makes sense. I realize that when companies hire and keep employees with such egregiously callous attitudes towards customer service, there is no chance that situations like mine will not occur.

GOD, grant me the Serenity to accept the things I cannot change Courage to change the things I can and the Wisdom to know the difference.

Way to go Mediacom!

We have had numerous trouble with Mediacom. Comcast is accross the street with HDTV but I can't have it because of an exclusive contract. Internet works but at about 14,4KB max (dial-up is faster!) and I am paying for 8MB (but it is not guaranteeded). I am currently on que for service, 25 minutes so far.
The problem with Mediacom is that they lock-up small territories, use substandard infrastructure, and poor customer service. Even though Illinois has a law to allow multiple service providors, the villiage idiots have blocked implementation locally. Obviously, they get great service.

BTW,
There is nothing wrong with my home network, cables, routers, etc. They have been fully tested.

30 minutes and counting. Last time, I tried to call, I waited 45 minutes before the call was dropped.

I am tired of hearing them tell me to disconnect teh modem power!

I work for mediacom as well, and the reviewer below me makes me absolutely sick to my stomach with his whining. All we do is take call after call after call, and i agree w/ all the reps that have wrote in, you customers act like all we do i sit on our asses and look at the phone ring. well we don't. we take call after call after call!! and we are harassed all day if we dont get a certain amt of sells. so i constantly get something said to me. i dont believe in harassing customers for a sell. im not a salesperson. i am a customer serv rep. it is my job to handle the concerns when customers call. not sell them something. half of our customers cant even afford what they have now. then they have the audacity to call in and ask for discounts. then get mad when they arent eligible. cable is a luxury. not a necessity. you dont go into walmart and demand a discount do you? same concept. you get mad when we cut you off for non pymt. well. doesnt the power company do the same thing??
you call in and talk to us like we arent even human.. its bad enough that our management does that to us as well. so what do you expect.
and if the hold times are too long, come apply part time.
then maybe youd understand what a pain in the ass you are

Mediacom is by far the worst internet provider ever! I have never ever had so many problems with the internet in my life. Our internet has gone out, for at least an entire day or more, more than 10 times in less than a year. That is ridiculous. Then when you try to get it fixed no one has any idea why it is down or when it is going to be back up. I will never EVER use Mediacom again!

I use to work for Internet and Phone Support. Trust me, I've read through many of the complaints here and they are all legit. Mediacom makes there money by servicing small towns that larger companies do not want to deal with because of all the old wiring and systems they would have to upgrade. Mediacom has contracts with your city to be the only service provider. If you have constant trouble with your service and others in your neighborhood do also, then take your complaint to a town hall meeting. If enough angry people show up then the bullshit service will change, forcing Mediacom to get off there wallets and upgrade equipment in your area. Chances are that the people who agreed to letting Mediacom be the only service in your area are the people who have dish network, AT&T phone service and another means for internet. Most people don't know that Mediacom phones are not regulated by anything or anyone ...AT ALL!! If you go two weeks without phone and you have cancer patients and elderly people and a sick pregnant women and 10 kids (I've heard it all) and something happens and you can't call 911 then you are shit out of luck. Forget trying to find a lawyer to sue Mediacom cause the paper you signed before the phone modem was installed is a 911 waiver and the rep who sold you the service told you to have a secondary means for calling 911 and we have to record us telling you that and you agreed to it over the phone. And trust me when I say every call is recorded for that very purpose. And to all of you who have to wait a week to get a tech out and they still cant fix the issue and then when the issue is fixed a month later and you have to sit on hold for an hour to get a rep to credit your account and you have eaten up all your cell phone minutes, please don't take it out on the tech or the rep. Take it to the town hall meeting. Neither the reps nor the tech can do a damn thing for you, unfortunately. The best way to tell a company they suck is by canceling your service. Your bitching and complaining doesn't take money away from the corporate office (that is why they pay reps to hear the bitching all day and night, so they don't have to hear it themselves) but canceling your service does.

Ladies and Gents....Josh is the reason I quit Mediacom. They don't care about you, all they want is you money. They don't serve 25 states. There are more then two tech centers. They won't hire more people because most of us don't want to work for the little money they pay. Mediacom won't absorb any costs, and they won't give their employess better equipement, because that would mean less money for Rocco Comisso's wallet. I think I'll copy and paste this to Mediacom's corprate email, they should know that one of their technicians is swearing at customers.

This is the worst business I have ever dealt with. I am forced to have them for my internet since there are no other providers. My internet constantly goes in and out. I have spent numerous hours on the phone with this company. If you have a choice DO NOT CHOOSE THESE PEOPLE!!!!!!!!!!!!!!!!!

Never ending littany of problems. For a tech company, among the worst I have ever had to deal with. The right hand never knows what the left is doing. I have called their advertised customer service lines and gotten busy signals all day long- and this is a PHONE COMPANY! I have called and been hung up on after waiting on hold for in excess of 30 minutes. I have had my service disconnected for non payment, even after after a payment was made. I have had outages lasting many hours, called and they did not even know there was an outage. I once had ordered service to be installed at a business address which I knew had service available, but told it was not available. Took four weeks for somone to finally look it up and confirm what I already knew- that there was not only service available, but the prior tenent had service in the very office I was, and there was no new wiring even needed! The latest one today- after multiple automated messages confirming an appointment between 9 and 1- the installer didn't show up! He left me a message on my cell (which was off, as I was in a meeting actually working), and says that since I did not answer my cell, he assumes I was not at home, and decided not to even come by and check. Well, my wife was there waiting. So I call up to find out why he didn't show, no answer. Then, come to find out, he did not even need to have anyone home to do the install, all he needed to do was to turn on the service "at the pole". But, in the process of calling to complain about the problem, my entire order was cancelled and now I have to reschedule for an install. Truely- this is the type of service you can expect from these jokers. The only reason they even exist is because they operate in areas with no competition. I never thought I would say this, but thank god for AT&T, they finally are offering DSL in our area, now I am gonna drop mediacom faster than you can say "ISP"!

Worst company I have experienced. I have NEVER written a review of a company or product before, but Mediacom is so bad that I just had to write to warn prospective customers. I have spent 3 hours on hold waiting for a customer service rep to reset a box that was not installed properly. We have had to have 3 DVRs installed because they do not work. Now we are on a 6 month waiting list to get a replacement. Customer Service reps do not care and are obnoxious to deal with. If there were another choice in my area I would ditch this turkey in a New York minute.

WORST COMPANY I HAVE EVER DONE BUSINESS WITH IN MY LIFE
and ive had my money stolen - which pretty much feels the same as what mediacom does to us, I have been working as a CSR for 3 years and I cannot believe how these people get away with treating the customer anyway they feel like - its too RIDICULOUS I cant even wrap my mind around it, I have to deal with them cus DSL is slow but as SOON as ComCast gets here Im THROUGH, then Ima spend a whole week on hold to call and cus out whoever answers the phone at mediacom.... 3 times... a week of hold time should get me through to mediacom a good 3 times, right? If I had my choice I would rate it at about -1000000 stars, and the only reason it gets a rating high is that is because the internet is fast, but let it break and thats ur ass

NO STARS FOR THIS COMPANY! IT SUCKS! B-S SERVICE! Anwhere from 5-60 minutes on hold time trying to get ahold of a representative (and when you do get through they send you to someone else and its another 10-30 minute wait), phone and internet always go out, 'towers' are always having issues, and the lack of intelligent assistance is intolerable. I would never advise someonechoose this company, im unfortunately stuck with then because its the only cable company around here, but hopefully you will be luckier! mediacom SUCKS!

I wouldn't even select a star for this company! I have had the service a painful 6 months and no tech can ever figure out the problem. I have been laughed at, told that I just wanted the credit to the account and I then stubbornly refused to pay until they fixed the issue and then just paid as there is no competition that is offered without getting 3 different services! The service is horrible, slow and unreliable. I think squirrels running in a wheel would give me better internet service than mediacom!

We just had a mediacom bundle installed. We can call out and people can call us but they only get our answering machine. The phone doesn't ring in. We called mediacom and they said it will be 24 hours before the problem can be fixed. You would think they could make sure it worked for the first day at least.

Mediacom phone service sucks!! We have kept the service for months because it was more economical to bundle all services with them. I have finally had enough and called Qwest to transfer my phone and internet service. The phone always cuts out when we are talking. I can hear the other person, but they can't hear me. My husband tries to call home from the cell phone when he is one the road working as a truck driver, but can't get through 90% of the time. He gets a busy signal or a disconnect message. Mediacom says it is a problem with the tower and "switch" and that it has to be corrected in Des Moines so my husband has to right down the exact time, date, and number he called and then he has to call Mediacom within 24 hours to get it fixed. Then you have to sit on the phone for 40 minutes waiting for a representative and that eats up your cell phone minutes. Sometimes I don't even have a dial tone. Thank goodness we have cell phones because we have to use them as a backup half the time.

When we called to disconnect our service, the lady looked up how many times my husband had called in with service issues. She quite counting after 10. Even the representative said it was horrible that we had that many problems!

This post is a response to roadhouse's entry on 4-8-2006. Well Mediacom didn't work for me. The techs were at my house 6 times in 15 days with a lineman 3 of those times. All they said was "it's intermittent". If mediacom can't perform a service, then they shouldn't have to apologize for it, they should DISCONTINUE it. Working for a company based on false claims like "delivering on the promise" is pure nonsense because they break that promise quite a bit. There is a LOT of talk but no follow-through. Sorry you have such an awful job. I believe in the end, the squeeky wheel always gets greased and the customers that mediacom "helps" will soon get annoyed, and mediacom will go out of business. Maybe it's just coincidence, but now that I've switched to dsl, I haven't had one dropped connection since I set up the router and the modem. It's as simple as elementary economics. Customers will go for the better product and the crappy ones get weeded out. Perhaps tommorrow, you will be one of the unlucky people as you call, "you guys". People don't generally deserve to be shown disrespect, but when someone continually makes the same mistake, and keeps repeating history, changes need to be made. In this case it could be you quitting your job and working with a better service. Good Luck in the future.

I HATE MEDIACOM!! They can't get anything right! I tell them to call before they come and they don't. I tell them I want the service time between 8-12 and they put me down for 1-5! My internet goes down all the time. And on top of it all, their customer service SUCKS!!!!!!! I want tell them so bad to just screw off but they are the only cable company where I live!!! AH! DO NOT USE IT IF YOU HAVE A CHOICE

Mediacom has good rep but my problem is that i just need my phone fixed and its but 2-3 weeks and they dont do anything about it i am very irritated

Do not Get Mediacom no matter What! Mediacom has the worst customer service. We currently have mediacom for internet and cable. The internet works only a fraction of the time. We have four students in our apartment, and we all have school work to do. It is unfair that only one laptop works at a time. We will call the company and have to wait for 45 minutes to talk to a representative. The Service is aweful. The bill is always due at a different time during the month. Sometime it's due on the 4th, sometimes on the 20th. The bill is never consistant either. We used to pay around $70, now it's upwards of $120. It is unfortunate that MediaCom is the only internet provider in our are. If you have the option, go for something else. I would reccomend Direct TV for cable.

Mediacom is the worst service I have ever had for internet and phone.

On top of constant problems with our bill our phone and internet was down more than it was up. The final straw when when all 3 of our services went down (phone, internet and cable). My husband called to find out what was going on, they said it would take 48-72 hours for a repair tech to show up. We waited the full 72 hours and then some. My husband called back to complain and they said the repair tech would be out the next day. Again he didn't show up. We ened up going without service for more than a week.

During that time my husband called Windstream and set up new phone service and internet service. We had our new dsl modem in 2 days and the phone was on that day.

The day after the mediacom service tech came my husband called and canceled our phone and internet service. We kept just basic cable.

I would never recommend mediacom to anyone for internet or phone service.

My experience with Mediacom in South Georgia mirrors many here. I think I am a good customer. I pay my bill by the year and have been happy with tv and internet as long as I don't need service. Service with Internet is far superior to the cable customer service. I called cable customer service several months ago with a question. After the disconnect, hold time, another disconnect, I was not in the best mood and after telling the next csr about my problems I explained that was why I wanted a supervisor. She thought she put me on hold. Wish she had. I spent 5 minutes listening to her tell another csr how unreasonable I was and that 'she once took a complaint to corporate'. (yes I did but it was 4 years ago and I was right. GET OVER IT!) Anyway, after the 5 minutes she realized her mistake and disconnected me. After much searching I found the number for the regional VP who has this territory, called and talked to his assistant. Explained the situation and that I only wanted to talk to the csr supervisor. She was nice and said the lady would call me but she never did. I called back and told her I was never called, again she was nice but I got the feeling she really couldn't do anything and she had solved my cable problem so I let it drop.
Now, months later, I needed a new DVR box. It was literally dropped off, I was handed a remote and a programming guide for the remote and told it would be easy. Well, it wasn't, isn't, whatever. I am now totally frustrated and HATE Mediacom! I think I am going to take this cable out, go with Dish, but keep the Internet. They want $60.95 a month for the fastest speed but I would almost be finished with Mediacom without the hassle of changing my email address. Besides Bellsouth/At&T's internet sucks here. It may cost me a few bucks more but I will feel like I am FREE. Relatively speaking, of course!

Who gives people the right to get Irate?
Riddle me that

The worst customer service I have ever experienced. After being on hld literally for 55 minutes to report my Mediacom phone service was out (glad I have cellphone!), they said they would be out the next day. Never showed. Same scenario on THREE subsequent dates. Endless hold times, they simply don't care. I am polite, they are surly. I am switching internet, phone, and cable TV cariers, after 4 miserable years with Mediacom

I have had Mediacom cable and internet for 4 years now and can only remember it being out 3 times total. That's not bad for 4 years. I always get 7Mbs download also. I can't say if tech support is good or not because I've never had to speak to them. I have done network troubleshooting in the past and I have to say this. 9 times out of 10, the trouble people experience with their internet is their own doing. Changing computer settings, adding extra lines, one time the guys router wasn't plugged in. Also, I've had Bellsouth DSL and it was going out constantly and they make you sign a contract. Everyone should take these reviews with a grain of salt. Every company has some unsatisfied customers and they are more likely to write a review than customers who have had good service. Just try it and if you don't like it, you can just disconnect it. Try that with DSL and they will hit you with an early disconnect fee upwards of 150 dollars. And don't even get me started on satellite.

We wanted internet service because our small community has no DSL choices just Dial up and terrible wireless service. Moved over to Mediacom from Dish to get local channels in HD. What a mistake!! Rep told us we could have same amount of equipment as we had with Dish (Double DVR, Single DVR, and 2 HDTV recivers). Installer showed up with one DTV box and nothing else telling us they were out of HDTV Boxes and would receive them in 7 days. After 2 days internet worked sporatic and kept loosing Premium channels. Call thenm to get fixed and ask about HD-DVR. They told us they did not know anything about the DVR's after 3 calls and hours on hold. We are getting HD-DVR tomorrow. We have 4 HDTVs and they are telling me we can have only 2 HDTV boxes no matter if DVR or not. Talk about nickle and diming you each box is ten bucks and month. On top off that they want to charge $29.00 service charge. Because our work order did not have but one cable box. Hey they have to come to fix the cable why can't they do the boxes then since they messed up the order anyway

I have worked as a csr for a public utility in California for 18 years and I have very high expectations of service. The company I work for has rated in the top 5 category of customer service by JD Powers for the last several years. I would never dream of treating a customer as Media com does. I was hung up 3 times, I think the 1st person disconnected accidentally (right?) as I requested a supervisor. Each person after that couldn't get past the fact that I was angry at media com. Yes I was irate, because of an error made by a representative a week prior. I had to hold for 8 minutes to get someone that couldn't/wouldn't help me resolve my issue. Was disconnected,or hung up on. had to call back 3 times and hold a total of 1 hour, I asked for supervisor because based on what the 1st rep position she couldn't accommodate my request.Finally the last representative I spoke to got to my issue and told me what was needed after a brief argument, csr talking over me, rude comments before I finally had asked her what do I need to do to resolve the issue because she wasn't getting it. You all should have gotten past the attitude and gotten to the resolution. Every one of those reps needs to learn not to mirror the customer, don't match the voice tone or attitude,let the customer vent, listen to the customer to understand the problem and resolve it without getting personal, understand the customers words are not directed at you personally, I thinks its all poor/no training and hiring the wrong people and not getting paid enough to care, maybe discipline for hanging up on customers would be an incentive because none of them seemed to care that I had their name before they hung up on me. However, I never received a call back from a supervisor as I was promised. Unfortunately I have never called Mediacom and gotten a short wait or good service. So yes your poor customer service rating is deserved. Sorry Media com customer service just sucks. You got one star because I had to.

Worst internet service ever. Always unpluging the modem and pluging it back in. When it does work it is fast. Spend more time trying to figure out why it slows down. Has slowed down to dial-up speed. DSL is "way" much better.

Sometimes fast, MOST of the time NOT. When 5 p.m. hits and people get home and hit the internet it BOGGS down. They advertise 7 megs per second, you will usually get 2 megs downstream. P.S. forgot to mention that the customer service is terrible, I was on hold for 42 minutes before I finally got someone. Going back to DSL, it is slower, but it "WORKS".

look people i work as a customer service rep for mediacom and i love helping our customers...all the reps answer the phones as fast as we can.if u never worked in a call center then please dont talk like we just sit around and look at the phones ringing...we try our best and it doesnt help whe you all call in and we are on the phn with u for an half hour!!!realy mediacom is a very good company and all u people do is complain well ...u say we need more reps so get off the couch and off the phone and come and apply and try to sit in front of a computer trying to consult with rude people!!!


now hoave a nice day

Tried to get Mediacom in Springfield, Missouri. Customer service is non-existent. Trying to get telephone service installed as part of a package deal... that was 33 days ago! Average hold time for 8 calls was about 40 minutes... one was 59 minutes! This does not count the times I had to give up and try another day. When they did answer it was a guy 2 states away. The result was always, "I don't know why it hasn't been installed. I'll put in a work order and get it fixed" When you email them they said they respond within 24 hours. Three letters and none answered, one over thirty days ago. When you go to the local office in Springfield you are told you have to wait three days before they can submit a service call, then 10 days before you know when you can get a service date... the tech said it usually takes about 30 days! Looks like the next step is Bait and Switch. They said that because I didn't have the FULL package for 30 days after the initial phone call setup, I would be on a different (higher) plan! That's Bait and Switch. No help from the city "...we are specifically prohibited from any control of the cable telephone service. State was the same way, "We have no control over customer complaints or customer service... try the city."

Ordered a Pay Per View event and its now 50 minutes past its start time, I've been on hold for 30 minutes with service (shouldnt even be allowed to call it that) and still no event, bet they will have no problem billing me for it though. Solution have your accounting dept run your customer service dept.
Also the quality of their service has always sucked, and there internet is down more than its up.

Yes Mediacom is lightning fast!!!! when its on!!! My internet worked fine for years. Here in the past few months, and when I say few i mean at least 4 months, it has been terrible!!! The internet will lose connection every few minutes and all you can do is unplug the modem, plug it back in, and cross your fingers. In these months 3 technicians have come out to look around, and when they get here my internet is on, so they say "I cant find any problems... it looks fine!" ... Well, I say, if it was fine you wouldnt be here!!! Find SOMETHING!!! Now there is ANOTHER tech coming to look, and hopefully send a maintenance crew to check the cables coming down my street. I believe there is a loose connection somewhere, but I am NOT a tech!!! So why can't someone who knows something fix it? It seems to be a bad company for service issues. Well it doesnt seem to be, IT IS!! If you get mediacom, and it works, like it did for me for years, then it is GREAT!!!! Fastest internet ever!! Let me see... I just did a speed test and got 14438 kbps(1805 kb/sec transfer rate) download , and 952 kbps (120 kb/sec transfer) on upload. This is why I havent gotten a different service yet. The problem : It will cut off shortly, so I must hurry when I have my precious little time for internet speed!! The verdict : I think you should try it, and if it works, GREAT!!! If it doesnt, then dont expect repair or service to be as fast as your internet is!!! or was... By the way.. this is the last time I see a Mediacom tech at my house!! If its not fixed after this, I will also give up, I have no choice! One more thing. I have cable too, and it goes out everytime the internet does! Very unreliable service! But, I have never had billing issues. I do get refunds for my outages. And I honestly hope it gets fixed this time! I would hate to lose all this speed!

Worst cable internet service I have ever had. When I first ordered the service the cable installer informed my internet might not work because I had a low and signal and then left. Then they had to reschedule to have another "Tech" to fix the problem only to find out that he was incompetent as well and couldnt fix my problem. So then I had to reschedule yet AGAIN to see if they could come fix the lines. Well I never heard from them and my interent service works 80% of the time. I get random connection drops and spikes throughout the day. It's been a really long time since I've had an isp this horrible.

Mediacom is the worst provider! We've been subscribers for 5 years and it's been nothing but chaos! Seriously, anything from not showing up for service to charging us for services we didn't sign up for. We also missed the fight Saturday night and still can't get through to Customer Service. BY THE WAY... if you're one of the many waiting for a Cable Card... give up. We waited almost a year for our second cable card and of course it didn't work anyway and they have yet to come back and replace it.

Media com sucks so bad. I was in the process of watching the Mayweather vs. De La Hoya fight and before the fighters even came out the fight went off- and never came back on. Another thing is that I attend college and was doing a Final last semester online at webct and the internet had cut me off. Half of the time I can't use the phone either (i bundle). The funny thing is that just yesterday I called customer service to ask about why my bill jumped from about $65 to $125, I told the representative that I was going to switch services. I told her I would wait until tommorow. She told me that satelite and direct tv weren't reliable and that it was a good thing to stay with them so I would be assured to see the $54 fight. She said what happened if the satelite went out and I couldn't watch the fight. Well I ended up not getting to see the fight znyways, and it is all because of mediacom. You can better your a** that Monday I will switch to dish tv. I will be very addiment to mediacom that they should never again attempt to solicite me as a customer either, or consequences of harrassment will be passed on to the worst company ever!