Mediacom is a total train wreck.
We let salesman talk us into switching from Dish. We had been wanting to disconnect our home phone, and the 59.00 special for internet/tv for 2 years swayed us.
First thing we had to do was switch our alarm system on house over to cell phone. $180 for part and an additional $5.00 a month..that was ok,,,because we would be saving about 60 a month for a 2 year period
WELL,,first set up morons they sent out wanted to string the cable right across my lving room under area rug, rather than drill a hole where my tv was.
My husband ran them off
Second set arrived yesterday
I NOW have two holes within 5 inches apart drilled thru my beautiful antique hardwood floors, and no electricity in any of my living room outlets.

THATS right!~ First hole he went right thru a support, second hole he drilled right thru my electrical wiring and shorted out all my outlets in my living room
A supervisor came out and looked and admitted that the installer ahd drilled dead on thru electirc.
They were to have an electrician out first thing this morning...
The supervisor is not answering calls, and mediacom won't tell me where this Integrity Communciations is who was the contracter..

Needless to say, I am probably going to throw the entire system in the ditch and hire an attorney

Mediacom is the absolute Worst cable provider out there. To be able to watch an entire program w/o it flickering would be a miracle. Unfortunately for us Medicom is our only option or we would definitely be switching to something A LOT more reliable. Awful awful service!!!!!!!!!!!!!!!!!!!!! 0 Stars in my book as in most others I see!!

worst service in the market and its a shame because they have a good product at a good price and can't deliver it-would'nt matter if they gave it away if they can't make it reliable-they recycle their used modems and half of them don't work they brought 4 modems out and none of them worked-never seen a company try to operate as cheapley as they do-thir service sucks.I had less product at a higher price with my old provider but at least they kept the system working and if you went down before 3:00pm they came out same day to fix your problem-it takes mediacom a damn week to come out bring a damn used moden to you-THEY SUCK!

Ive been with mediacom for well over ten years and up until 6 months ago the did ok. Cable isnt a problem, it is the so called high speed internet that sucks. I have literaly called these fools EVERYDAY for the past couple of months to try and get the service that I pay for. No luck. A tech was supposed to come to my house and check the lines but instead of calling me he just put down that there was no one home, he said he called 4 different times and no answere, well I called at 5 to find out what the deal was and the lady told me what the tech said so the next day I went to the phone company and got a coppy of everybody that called me on this day and guess what....... the tech never called . I took it to the office of mediacom and showed the manager on duty the call list as well as my ass. Someone is supposed to be here tomorrow between 8 and 12 and you can bet your but Im going to call the office every 30 min. till this fool shows up at my house. If my net isnt fixed after this I will continue to call everyday and get crappy with everyone I talk to till it does get fixed.

I have had Mediacom cable TV for 14 years with very, very few problems. When Mediacom began offering the first broadband internet service in my area six years ago, I jumped right on it, largely because of the fine service we had experienced with our TV service.

And all went well, for the most part, for about six years... until a little over three months ago, when we began experiencing drops in service. Connectivity would be fine, then, without any changes on our end, browsing would become impossible. Often this would be accompanied with our email clients timing out and outage in VOIP service, though not always. Hmmm, VOIP service works; email can send/receive but browsers (trying three different ones) would not?

Of course, that was the rare case. Usually, service would just cease for 15 minutes, an hour, several hours, then come back, OR email clients would connect but email downloads would time out and the browser would begin to load pages but the page load would time out.

For the past three months, service techs have come to our place and confirmed in each case that NOTHING on our end is a problem; they always detect problems in the feed coming IN to us. In each case the techs have related that TWO small towns in our area serviced by Mediacom (ours and another) are experiencing the same issues--whole towns of users--and that they have already referred to issue to maintenance. Multiple times.

What's the resolution? Not a thing. I'm told (by phone support) that the problem's fixed (and indeed for a couple of days things seem better). Then I'm told by phone support that "they" can see line issues. Often I get this simply by hanging up from one call and calling back.

*sigh* Unfortunately, my only other option for internet service in my location is a local mom n pop telco that serves three towns (one of them a town of about 300 residents... and a strip on the highway with a WallyWorld), two exchanges. When I had dialup with them, it took me six months to get them to actually test my drop line to determine it was faulty. From other users of their (painfully slow, narrow pipe) DSL in the area, I know to expect the same lack of service if I were to go with their DSL... that costs twice what Mediacom does for (when they each are working) 1/10 the download speed. (Just comparing working local telco DSL to working mediacom cable in this area.)

So, I'm essentially screwed no matter what I do, as things stand.

Mediacom did indeed provide us with excellent service for about six years, but now it seems to suck dead bunnies through a straw.

I gave them one stars since zero is not an option. I have been with then for 2 months. In the 2 months all my services have never fully worked. I'm pregnant and due any day now, which makes this worse. They came out and set up the services the Tech informed me he was only here to install the TV and nothing else. I informed him he was wrong. That I signed up for all three services. In addition to that he was early by an hour and I was not home, I rushed home for him to leave and say he'd tried to be back. He did come back.
However, once he did install all 3 services the Tv no longer worked an hour after he left and Internet was very slow. I called and they said since they just set the services up they'd send someone to me tomorrow to fix it. I stayed home all day long, called at 3pm to see when they were coming. The Customer Service rep informed him nothing was scheduled. They couldn't reschedule anything until friday. The tech said that the guy installed equipment that was faulty. So it worked, after he left the next day the internet and phone went down. Once again I called scheduled another meeting and received a no show, called again and finally got someone out here. So now our services has worked for about 2 and half weeks. No the sound on the Tv dies, I have to turn the channel and turn back to get it to work again. Receiving error codes when I want to change the channel. Also, the Guide only tells me to be announced so I have to guess or look online per channel what is on. Pregnant let me remind you, I'm overdue and at home trying to watch TV. Very hard to do with no TV Guide. I could buy one, but what am I paying for?
So I called and of course they can't send anyone out until Tuesday, today is Wednesday.
Yes, I have received credit's but that doesn't help me. I rather have a working TV and other services with no problem.
I have to call back everytime to get the credit's and they have long hold times. I don't even know if someone will show this coming Tuesday since I have to call and reschedule one.
Hate them!

I have had Dish Satellite for 6 years and Bellsouth DSL for 12 years. I've not had trouble with either, but it these financial times, I was looking to cut a few bucks out of our monthly bills.

I spoke to Mediacom sales and was told several lies:\
a) I would be getting an Internet speed of 12, where Bellsouth was only 6
b) The combined Internet and cable with Starz and Encore would be $ 59.85/month + tax
c) The DVR boxes would cost me only $6.00 per month per box
d) Free installation
e) I would be getting back $100.00 for signing up for both.
f) I could get round the clock tech help.

All these were lies. Since I got it 3 weeks ago, I've made 11 calls, and had 5 service calls to 'fix' both the Internet and the cable. (right now, I'm getting a mighty speed of 3.1 WITHOUT a router.
With the router, I cannot log onto the Internet at all! The Cable/DVR boxes work when they feel like it. I've been told so many lies by the same technitian, that he can't even remember his own lies! I just got my fist bill after only 3 weeks (most of which I had neither Cable or Internet. The bill was $105.00. AND THIS IS ONLY GOOD FOR 6 MONTHS!! After that,, it will double in price.

I'm getting much fewer stations with Mediacom and paying more for them. I had DVR boxes with Dish, but it was not as expensive. I was charged a hefty 'installation' fee. I did not get any coupons, rebates...and the local office knows nothing about this. And the round the clock help is always with someone who's English I do not understand.

I am going to try to get back my Dish and Bellsouth DSL first thing Monday. (if you know of another DSL provider who is reasonable and dependable; please let me know).

Simply the worst company I've ever had to deal with.....as well as staying home ALL DAY from work 7 times during the past 3 weeks waiting on a service technitian.

Buyer....BE WARE!!!

Started out with the VIP package for 98 dollars a month. After the first year they bumped it up to 135 dollars a month. The internet constantly cuts out on me and I have to wait almost 3-4 hours for it to go back online. It wasn't my router because I can always connect to the router. I also have the digital cable in my living room and 2 basic cable lines in my other rooms. They too like to act up every once in awhile. For the past 3 weeks my roommates and I have been trying to watch the on demand section with no success. Last night we called and they claimed that the reason we weren't getting it was because our reciever wasn't updated. Tonight they claimed that we weren't getting it because we still owed 19 dollars and they shut the on demand off. What a crock. If that were the problem then why do we still have cable, internet and phone. Basically, its the biggest crock. Plan on switching very soon. don't get this!

Its no wonder Mediacom is so cheap, you don't really get service. I've gone a week without service and without being reinburssed. Out internet and phone keeps cutting out every 5 minutes, and "customer service" just keeps saying they will send someone out. Thats all fine and dandy but when the "repair" men get here, they don't repair ANYTHING!!! This is a horrible company.

I wish I could give this company no stars. This is the worst company I have dealt with hands-down. I have been without service consistently, and have not yet been reimbursed on my bill. This is the third time in one month I have been without service. I called customer service to report my problem, and they were not able to get a tech representative out to my place of residence for four days. The day came and went, and I called to check on their status. No one ever showed up at my residence, and the tech never even called to let me know he was going to be a no-show. This company is disrespectful, unorganized, and ridiculous as a whole. I am canceling my horrible service and getting dish network or anything other than mediacom. What a joke of a company.

MediaCom is terrible. They are rude & there services are horrible. My bill has been paid, never late for the 4 years that I have had them. They could care less if I dropped their services and I did today. I couldn't stand taking another day off work, losing my wages, to meet with another technician for the fourth time concerning the same issue. Paying for internet services that I couldn't even recieve in my house half the time, well, it got old. BYE BYE MEDIACOM

Like the previous reviewer, I've never given an online service review before, but I'm hoping that this review will prevent other consumers from dealing with what is simply horrible customer relations and mediocre service. We have three services with Mediacom -- phone, internet, and cable tv -- mostly because my husband went with what our cheapest option. (He's regretting that now, since over the last two weeks, we've had only intermittent internet and phone access, and our cable reception has been interrupted as well.) It's taken two weeks to get a service call out here, and the company literally expects you to drop out of your life for at least half a day and wait around your house for someone to show up. I was given no confirmation on time of day by the company, and now I will apparently have to reschedule again. You never talk to the service technician himself, only a call center where they can only read information from a screen, apparently. This mess is not the fault of local technicians. The organizational structure of the company and their apparent disregard for customer satisfaction are at the core of the problem.

I never have went online to give my review on something.. but this service really does suck! It takes too much energy to even give the details of the trouble we've had from INSTALLATION to channels being taken away.. We are moving and turning it off in the next month and I will NEVER use this company again. We only switched to save some money and its not been worth it.

We have had Mediacom for a little over a year now and by far it is the WORSE company we have ever dealt with. Our service has been out numerous times and to get someone on the line takes about an hour(using your own cellphone minutes). Unfortunately for us that is the only provider we are able to use because of where we live. I recommend everyone to report them to the Better Business Bureau(bbb.org), maybe that will get them to actually care about the people that are spending way too much money for a service that is TERRIBLE!!!!!!! We had the cable, internet, and phone bundle but as of today I cancelled the phone portion, my bill went from 139.95 last month to 160.95 this month and in about 2 months it will be going up over $180/month., which in my opinion is completely absurd even if their service was acceptable. If it were completely up to me I would cancel every bit of service with mediacom. I wouldn't even give them a 1 star rating but had to to get this to go through.

Mediacom SUCKS!!!!!!!We only had it for at least 6 months and out of the 6 months our phone has been out 6 times, our internet went out twice. I hate it! No wonder why they keep having good a$$ deals, it sucks! I'm really pissed that my husband got rid of my Directv for this crap. Whatever you do, don't get Mediacom. I went from sugar to sh..

After I reset my modem about five minutes ago I am now getting an average download speed of 50.7kbs. I guess that's damn good for paying 59.95$ for Mediacom Online "MAX". I'm I right?! About once a week I do get over 1mbs downloads, but who cares? I pay for a full month of crap. I did lower my internet grade to the basic, but that was so bad I would rather choke on my tongue. I'm leaving to go to Iraq in a few weeks and I cannot wait until I end this horrid service. When I get back I'm going back to COX.

Great bundle package. Saved me a ton of money.

I received a flyer in the mail so my daughter and I were considering switching to mediacom with all 3 services. I am so glad that I researched first. It "seems" to save money, but in these stressful times I don't need to fight just for good service.
It's not such a good deal when you don't receive the services you are paying for. Thanks for posting your reviews!

totally suck , only thing worse than thier services is thier email support , read this little gem

Dear Justin,



Thank you for your recent email to our customer service department. If you are unable to reconnect to the internet, please unplug your modem and any routers you have for 30 seconds and plug back in. If you still are unable to connect, call our Technical Support line at 877-387-8087. Please select option 1, input your telephone number then option 3 followed by option 2 to be directed to Technical Support.





If you need further assistance, or have any additional questions, please feel free to contact us via e-mail and we will be happy to assist you. Please be sure to include your original email for reference. You may also contact us through our Customer Service Department at 800-332-0245, open 24 hours a day, seven days a week, for your convenience.



Thank you.

Packard K.

Mediacom Customer Service

E-Mail North Central Division

customerservicenc@mediacomcc.com







-----Original Message-----

Sent: Friday, January 16, 2009 8:31 PM

To: customerservice@mediacomllc.com

Subject: Contact Us: Internet Support



From the Mediacom Extranet Website Contact Us Form:


Subject of question: Internet Support

Comments: i just wanted to let you know , since its very hard to get through customer service on the phone. Your service in this area is abysmal. You cable features , substandard as well as your locally contracted installers. I was misinformed at sign up and i should have known better after that. I was promised HD service not available in my area by the sales rep on the phone and didnt find out i wasnt getting it until your tech had already installed everything. I now only have your internet , which is out more than it is on. If this is a corporate office getting this let me tell you that the currituck servie/office sucks. I cant come up with a better word. All your services here suck and you are our only option around her for high speed internet (if you want to call it that) , so you have a monopoly on giving everyone around here terrible internet. I am stuck with it too which frustrated me further. Do some investigation into this area. It is out ALL THE TIME. Everytime im!

off and able to play xbox or do anything i need the internet for IT IS DOWN !!! I am going to call your service dept and attempt to be compensated. I pay 39.99 a mo for a months worth of internet , not 2 weeks.

Generous with the one star rating, wish there was a zero star rating.

Mediacon is absolutely horrible across the board. The Cable TV quality sucks as does their phone and internet. Whatever you do, don't upgrade to the 20 down 2 up internet, it's a rip off. If you're an online gamer, be prepared to be the guy with the most lag in the game. in many cases my old dial up offered better ping than Mediacom cable internet.

Customer support is a joke. A far as they're concerned, nothing is ever their problem or fault. Their goal is to simply get you off the phone and resolve nothing. Soon Comcast will be available in my area and I can't wait to drop Mediacom like a bad habit.

Take my advise, DO NOT consider Mediacom as an option for your cable TV and internet. It will only lead to an insane amount of aggravation and frustration.

While our Mediacom service has not been as intermittent as some who posted on here, it is certainly not as consistent as my parents' Dish Network service. Not only that, but my parents' costs $20 less! However, we live in an apartment that won't allow satellites, so we're stuck. Mediacom offers horrible pricing packages and mediocre service. We're moving from one city to the next and they would not give my fiance a new package deal; they said he couldn't have one until he either quit them for three months or paid regular prices (which are outrageous) for three months.

So, we tried to set up new services in my name. I tried to do it online, using one of their "new customer" web deals. When I put in my address, it told that address was not available for service, which makes no sense b/c I used to live in the same apartment building and all the apartments are cable-ready. So, I called their toll-free number to set up service, but the rude lady on the phone, who had no personality, told me it would be $10 more a month plus an extra $60 in services charges than the online deal. So, I told her I didn't want that and tried again online. No luck. Finally, I called my local Mediacom office and got a wonderful woman who set me up with the internet deal since it wouldn't work online for me. Thank God for her, but I've had many bad experiences with their customer service.

When I lived alone, I had the VIP package deal from them, which only lasts for a year. At the end of the year, instead of notifying you that your package deal is done and asking if you'd like to repackage (as at least two telecommunications companies in Wisconsin do), they just start charging you the regular fee and hope you won't notice. If they want to keep customers, they should offer repackages because no one can afford their regular rates. Believe me, if we could have a satellite, we would in a heartbeat. After this new package deal we set up is done, we'll just go without cable until we move into a house of our own. And probably switch internet service providers, too.

mediacom?? yea try mediocrecom.......the worst service i have ever seen....the only guarantee they have is their service dropping out and the getting put on hold for 30 minutes when you call about it. Kenyon MN

i want to know if there is anyone here that has had lousy phone service with media com,, every dayyyyyyyy my phone dies,,, no dial tone nothing,then i have to calll them via skype and wait and wait and then when i get an answer they say we will send someone out in a weeek,, so when the man comes,, guess what?he says oh i see ur phones working now,bye,,,, ughhhhh then that evening gone again,, he never loked at it,,, just saw there was a dial tone and left,

I have had better speed from dialup. When the internet goes out, so does the phone. Horrible wireless support. This company sucks. Nothing they do fixes the problem. The TV Sucks, it goes out sometimes on the sunniest days, horrible sound and picture quality. Get a dish. One word to say to any potential customers - AVOID

Poor "clear and reliable service" always down except when recieving dial up speeds! What a joke!!!

I am being very generous with a rating of a one. I at least feel good knowing that there are so many who receive the same crappy product delivered into their homes at a rip off price as I do. I am also surprised to see a Medicon corporate rep on this blog with the statement about tampons (it must be part of their mission statement)? I have a long history as does our area of never ending product delivery and reliability issues which at Medicon appears to be just normal day to day business. This company has a poor product/equipment and also whores itself out to advertisers on the front end promising them to ram as many commercials down the end users throats as possible on the back end and then mugging us for it. They grab the money on both ends and apparently could care less about what is in the middle (customers and CSR's going at it while they count the cash)! The programming is getting in the way of the commercials, you can't even get into a show with out seeing a commercial every 30 seconds. I want the programming (that is reliable) not the endless onslaught of advertising they are whores for. How about the idea of giving the customer what they want?? Keep it up Medican you will be with Chevy, Ford and Chrysler in the not to distant future. I feel for the CSR's who must listen to this 24/7. I am also pushing at city council meetings to have this provider dumped from our area and find a more professionally run organization that can deliver. Hello Dish

Mediacom blows here in Central Illinois as well. As I type this my net speed is 150 kb/s when it's normally 7,770 kb/s. I called a CRS and all she could tell me is that my signal has been going "weak" and that a tech couldn't make it here until Monday at the earliest. It's funny though. They never seem to have enough time to fix things quickly, but they are NEVER, EVER late to get a payment from me. I HATE YOU MEDIACOM. If I had another choice I would have dropped you LONG ago. Did I mention I absolutely HATE YOU MEDIACOM. Sod Off!

Mediacom is like a leech, trying to suck the blood out of you. $130/month for basic cable and internet is just stupid and ridiculous. If they had any clue, they would understand that trying to make affordable plans for families would probably increase their customer base 10-fold and they might not have to raise rates and charge for every click of your remote and continue to lose customers. I could see if they had exemplary service or product, but their product isn't even second rate. They are basically a monopoly in the areas that they operate and that blinds them to what customer satisfaction is really all about. They charge for the miniscule amount of HD channels they offer when it is about to be standard and most stations already broadcast in HD. Is it they are more concerned with pleasing the investors, then pleasing the customers? Sad, so many businesses these days forget about the customer when the investor comes calling. For it is the customer, ultimately, that will be the one that keeps the investor happy.

Hey Mediacom, how about more family friendly rates?? You may just survive in the long run! The way you are going now, you will have very few customers left and charging them through the nose is NOT the answer. Get a clue!

I used Mediacom's conveniently paid postage postcard, (asking me to decide whether I want to be charged $10 a month more for my DVR service that they mistakenly didn't charge a bunch of people for, for quite some time...what a joke)to write them a nasty little letter, basically outlining what I have written here today. I am sure I am not the only one tired of being nickel and dimed to death for their substandard service and product.

P.S. I had to give them one star to post, but at this point they deserve none.

Mediacom sucks in Gulf Breeze. My Internet and Phone are off as much as they are on. After many , many calls and technicians to the house the service is no better. The last three months it is off almost nightly and sometimes all night. I have had it with them. They can't seem to get it right.

Sounds like there are a few people on this blog that forgot to change thier tampon...

I won't even give mediacom a rating. I have actually called NEW YORK and requested to speak to Rocco the CEO. Get one of his flunkys and wind up with a rep out working on my system. Two weeks later and it has gone down the tubes again. I'm thinking the next time I'll call members of the board of directors and complain to them or one of their flunkys. If I keep doing this someone may get around to fixing my problem.

Thanks for the advice Josh. After 2 hellish years with some of the worst customer service imaginable, constant internet interruptions, poor signal quality and prices that are much to high I read your post and saw the light. I canceled my Mediacom service and moved on to value and quality with other providers, what a difference! My internet is 2-3 times faster, television video quality is amazing, I have almost twice the channels, telephone service is improved AND my overall bill is $30 less a month. I just wish I could do more to let everyone else in my community know that there are much better options out there than Mediacom. I guess all I can do it point people to this site and Josh's the Tech Rep's post, that is a good representation of the customer service you can expect from Mediacom. Although I did get a good laugh out of his assertion that 95% of their customers are very happy. It's easy to make up statistics and pretend they are true, 71% of all people know that.

Picture this... My first month's bill is $45.18, which is due on 10/12/2008... I call in and they say I'm 30 days past due because the date my bill printed wasn't my normal cycle date.

So even though my due date is 10/12 for my VERY FIRST BILL, I'm 30 days past due on 10/11.

I call them to get argued with, and they refuse escalation. I go talk to the people at front desk and they shrug their shoulders saying they arent going to do anything...

What the heck? They have no sense of customer service... I work as a Quality Assurance Site-Client Liason for a Fortune 50 call center/business process outsourcing company (not necessarily offshoring), which happens to be the largest in the world... but I have NEVER, EVER, seen the level of asshattery that I have experienced with this company.

HORRIBLE COMPANY AND CUSTOMER SERVICE! Before I have any reps. yelling and swearing at me--I am a supervisor overseeing over 200 csr's for a Fortune 500 company. I worked the phones for 10 years as a csr so I know what I'm talking about. CSR's---perhaps what you should do is tell your supervisors about this website so that you can all work as a team to improve your public image/perception. Anyways--on to my Mediacom story! We had Mediacom for over 3 years, and after the first year the bills were ALWAYS sent late. We would never receive a monthly statement--only past due notices. After 10+ calls (where I received everything from "wrong address, paperless billing and billing error excuses) we finally canceled service. Paid entire balance (of course I kept the paperwork--since I KNOW how this company works) and continued to get balance past due notices for an additional 2 months. After talking to friends and family, I have found out that every single on of them have had this issue. (It is a ploy to get the $7.00 late fee) My sister still has Mediacom and they now send the bill roughly 7 days before the due date hoping to be able to tack on the late fee. Please stay away from this company--customer service and business practices are so atrocious that the BBB doesn't even give them a grade, only a straight "unsatisfactory" recommendation. Save yourself the hassle and go elsewhere.

Let's start out by stating Mediacom S-U-C-K-S ! Evertime it rains channels blank out and the others are snowy. I've attemped three time to report it, all three times I gave up after 1 to 1.5 hours on hold. After missing pro foootball, college football and a NASCAR race, my wife called in (she sensed my building frustration and wanted to preserve our peaceful homelife). By a stroke of luck she got through to customer no-service in 20 minutes. Mediacom, who happens to SUCK (did I mention), will send a worker out A WEEK LATER. Ridiculous ! Surely they can't be that busy....we know they are not maintaining their system. Save yourself time and aggrivation, get a satillite dish and don't look back. MEDIACOM S-U-C-K-S !

How about the Iowa/Iowa State game? I'm emailing because I don't know....my cable keeps flickering so I can't really tell what's going on :)

mkowens i have been having the same exact issues with Mediasuck internet. its a joke every day at around 6:00 pm it just goes out. and i have to wait hours sometimes for it to come back one 3 weeks now its done this everyday. i called mediacom and they only thing they could tell me is that they have been having problems with the network in my area and that they would put up a note that says the service is out. and when i call in 70% of the time you cant even get through to talk to anybody the automated message tells me that there are no known service interruptions in my area and im sitting here watching my modem light blink for hours. not to mention the fact that im getting horrible bandwidth less than 1mb/sec download speeds when they guarantee at least 5mb/sec. the only reason i stick with this service is because of the upload speeds other than that this service absolutely sucks. also just to say this their TV lineup is a joke. they are complaining that the bigten network is trying to be a bully forcing its way onto basic cable that is some BS. i live in iowa city home of The University Of Iowa and last year i missed every single iowa basketball game because of mediacoms bs and not wanting to add the bigten network. the whole time they were claimin they had the best sports lineup they dont have shit for sports its a joke. they are claiming they give their customers what they want but what they didnt seem to realize is that everybody around here wanted the bigten network but they didnt care cause they wanted to force the bigten network onto digital cable so they could force all the hawkeye fans to upgrade to digital so they can watch the games. some st8 up BS Screw Mediacom.

Wow Josh. What a perfect example of Mediacom customer service you are! Since when is the first rule of customer service "the customer is always stupid"? Is this the way you were trained by Mediacom to think of and talk to your customers - you know, those cheap idiots who pay your salary - or was this sunny little attitude of yours just a bonus they got when choosing to hire you to provide service to their customers. Does this company whom you are defending share your attitude and if so - gosh Josh - I wonder why it's so difficult to find a positive post or comment about your company. Josh, have YOU ever thought of going into the porn business? You certainly have the mouth for it and you are obviously not going to EVER be successful as a customer service rep. Wassa matter Josh - don't have the "stuff" for porn so you're at Mediacom instead? Good luck with that. BYW - we have Mediacom - the service is inferior. (Translation for you - they suck.)

Worst internet service that I've ever had a problem with. I called support tonight because my internet was out, and it said there were no "service outages" in my area by the automated message. Thirty five minutes later (the entire time spent on hold listening to a horrendous hold-track), I got a guy who didn't seem too interested in helping me and seemed more interested in his television program (he was watching The Simpsons; Bart's got a very unique voice). He then told me that the next time he could have a tech out was Sunday (it's Friday) but that he couldn't have narrow it down any better than 8a-5p. I've been having recurring intermittent outages for two weeks straight EVERY DAY.

If I had any option other than Mediacom for internet in my area, I would get it. At this point, I plan on moving solely to get a different internet provider (I'm a web developer; I depend on the internet for my livelihood. I was also told by Mediacom that if I switched to Business-class, there would be no difference in anything but the network speed when outages were not occurring)

I thought I'd comment on some of the positive things said in this string about Mediacom. First: "Recovery after a disaster is not their fault; they are not a utility, so they aren't allowed in the neighborhoods until the telephone and electric are restored." I wonder how many Internet users are aware that after a hurricane the telco will be working weeks before Mediacom. Second, "Complain to the local franchise authority if you have a problem." I called my city manager and county commissioner; the FCC took them out of the loop years ago. THERE IS NO ONE TO COMPLAIN TO! Third, "Don't blame the CSRs or techs, they can't do anything about corporate decisions." Ummmm, that seems to be the point. And, you guys volunteered to be the pointy end of the Mediacom spear. Fourth, "Mediacom is ever so much faster than dial up; it's like night and day." Talk about damning with faint praise. And, last, quote "you call in and talk to us like we arent even human.. its bad enough that our management does that to us as well." [sic.]

Well, as I surmised. Monday has come and gone without a peep from Mediacom.  Another promise broken. There wasn't even a truck to check out the problem.  We now go into our EIGHTH day without cable...without cable internet. The cable continues to lay, torn from the pole, in our back yard since the storm.  All calls to the local office today resulted in a fast busy.

So, the promise for absolutely having service back today after eight days without has been broken as badly as the cable line to our house. I wonder how many more days they expect to be paid for cable and cable internet that I no longer receive???

However, rather than getting angry, all I have to do is refer to the mentality of the customer service rep who responded to my last entry. Then I realize how it all makes sense. I realize that when companies hire and keep employees with such egregiously callous attitudes towards customer service, there is no chance that situations like mine will not occur.

GOD, grant me the Serenity to accept the things I cannot change Courage to change the things I can and the Wisdom to know the difference.

Way to go Mediacom!

We have had numerous trouble with Mediacom. Comcast is accross the street with HDTV but I can't have it because of an exclusive contract. Internet works but at about 14,4KB max (dial-up is faster!) and I am paying for 8MB (but it is not guaranteeded). I am currently on que for service, 25 minutes so far.
The problem with Mediacom is that they lock-up small territories, use substandard infrastructure, and poor customer service. Even though Illinois has a law to allow multiple service providors, the villiage idiots have blocked implementation locally. Obviously, they get great service.

BTW,
There is nothing wrong with my home network, cables, routers, etc. They have been fully tested.

30 minutes and counting. Last time, I tried to call, I waited 45 minutes before the call was dropped.

I am tired of hearing them tell me to disconnect teh modem power!

I work for mediacom as well, and the reviewer below me makes me absolutely sick to my stomach with his whining. All we do is take call after call after call, and i agree w/ all the reps that have wrote in, you customers act like all we do i sit on our asses and look at the phone ring. well we don't. we take call after call after call!! and we are harassed all day if we dont get a certain amt of sells. so i constantly get something said to me. i dont believe in harassing customers for a sell. im not a salesperson. i am a customer serv rep. it is my job to handle the concerns when customers call. not sell them something. half of our customers cant even afford what they have now. then they have the audacity to call in and ask for discounts. then get mad when they arent eligible. cable is a luxury. not a necessity. you dont go into walmart and demand a discount do you? same concept. you get mad when we cut you off for non pymt. well. doesnt the power company do the same thing??
you call in and talk to us like we arent even human.. its bad enough that our management does that to us as well. so what do you expect.
and if the hold times are too long, come apply part time.
then maybe youd understand what a pain in the ass you are

Mediacom is by far the worst internet provider ever! I have never ever had so many problems with the internet in my life. Our internet has gone out, for at least an entire day or more, more than 10 times in less than a year. That is ridiculous. Then when you try to get it fixed no one has any idea why it is down or when it is going to be back up. I will never EVER use Mediacom again!

I use to work for Internet and Phone Support. Trust me, I've read through many of the complaints here and they are all legit. Mediacom makes there money by servicing small towns that larger companies do not want to deal with because of all the old wiring and systems they would have to upgrade. Mediacom has contracts with your city to be the only service provider. If you have constant trouble with your service and others in your neighborhood do also, then take your complaint to a town hall meeting. If enough angry people show up then the bullshit service will change, forcing Mediacom to get off there wallets and upgrade equipment in your area. Chances are that the people who agreed to letting Mediacom be the only service in your area are the people who have dish network, AT&T phone service and another means for internet. Most people don't know that Mediacom phones are not regulated by anything or anyone ...AT ALL!! If you go two weeks without phone and you have cancer patients and elderly people and a sick pregnant women and 10 kids (I've heard it all) and something happens and you can't call 911 then you are shit out of luck. Forget trying to find a lawyer to sue Mediacom cause the paper you signed before the phone modem was installed is a 911 waiver and the rep who sold you the service told you to have a secondary means for calling 911 and we have to record us telling you that and you agreed to it over the phone. And trust me when I say every call is recorded for that very purpose. And to all of you who have to wait a week to get a tech out and they still cant fix the issue and then when the issue is fixed a month later and you have to sit on hold for an hour to get a rep to credit your account and you have eaten up all your cell phone minutes, please don't take it out on the tech or the rep. Take it to the town hall meeting. Neither the reps nor the tech can do a damn thing for you, unfortunately. The best way to tell a company they suck is by canceling your service. Your bitching and complaining doesn't take money away from the corporate office (that is why they pay reps to hear the bitching all day and night, so they don't have to hear it themselves) but canceling your service does.

This is the worst business I have ever dealt with. I am forced to have them for my internet since there are no other providers. My internet constantly goes in and out. I have spent numerous hours on the phone with this company. If you have a choice DO NOT CHOOSE THESE PEOPLE!!!!!!!!!!!!!!!!!

Never ending littany of problems. For a tech company, among the worst I have ever had to deal with. The right hand never knows what the left is doing. I have called their advertised customer service lines and gotten busy signals all day long- and this is a PHONE COMPANY! I have called and been hung up on after waiting on hold for in excess of 30 minutes. I have had my service disconnected for non payment, even after after a payment was made. I have had outages lasting many hours, called and they did not even know there was an outage. I once had ordered service to be installed at a business address which I knew had service available, but told it was not available. Took four weeks for somone to finally look it up and confirm what I already knew- that there was not only service available, but the prior tenent had service in the very office I was, and there was no new wiring even needed! The latest one today- after multiple automated messages confirming an appointment between 9 and 1- the installer didn't show up! He left me a message on my cell (which was off, as I was in a meeting actually working), and says that since I did not answer my cell, he assumes I was not at home, and decided not to even come by and check. Well, my wife was there waiting. So I call up to find out why he didn't show, no answer. Then, come to find out, he did not even need to have anyone home to do the install, all he needed to do was to turn on the service "at the pole". But, in the process of calling to complain about the problem, my entire order was cancelled and now I have to reschedule for an install. Truely- this is the type of service you can expect from these jokers. The only reason they even exist is because they operate in areas with no competition. I never thought I would say this, but thank god for AT&T, they finally are offering DSL in our area, now I am gonna drop mediacom faster than you can say "ISP"!

Worst company I have experienced. I have NEVER written a review of a company or product before, but Mediacom is so bad that I just had to write to warn prospective customers. I have spent 3 hours on hold waiting for a customer service rep to reset a box that was not installed properly. We have had to have 3 DVRs installed because they do not work. Now we are on a 6 month waiting list to get a replacement. Customer Service reps do not care and are obnoxious to deal with. If there were another choice in my area I would ditch this turkey in a New York minute.

WORST COMPANY I HAVE EVER DONE BUSINESS WITH IN MY LIFE
and ive had my money stolen - which pretty much feels the same as what mediacom does to us, I have been working as a CSR for 3 years and I cannot believe how these people get away with treating the customer anyway they feel like - its too RIDICULOUS I cant even wrap my mind around it, I have to deal with them cus DSL is slow but as SOON as ComCast gets here Im THROUGH, then Ima spend a whole week on hold to call and cus out whoever answers the phone at mediacom.... 3 times... a week of hold time should get me through to mediacom a good 3 times, right? If I had my choice I would rate it at about -1000000 stars, and the only reason it gets a rating high is that is because the internet is fast, but let it break and thats ur ass

NO STARS FOR THIS COMPANY! IT SUCKS! B-S SERVICE! Anwhere from 5-60 minutes on hold time trying to get ahold of a representative (and when you do get through they send you to someone else and its another 10-30 minute wait), phone and internet always go out, 'towers' are always having issues, and the lack of intelligent assistance is intolerable. I would never advise someonechoose this company, im unfortunately stuck with then because its the only cable company around here, but hopefully you will be luckier! mediacom SUCKS!