Mfire is a disaster. I've experienced so many problems (lost emails, dysfunctional server, poor web mail quality) with the email service since June 2007 that I am ready to cancel. The latest problem is that I've been without email now for five full days with no guarantee that the "glitch" will be fixed. I'm amazed by the incompetence of the system and the lack of regard for customer satisfaction. 

If you have problems with the service, contact the billing department at Tel: (805) 884-0884. You can see the Better Business Bureau report on the company at http://www.sandiego.bbb.org/commonreport.html?compi d=23002066

Being a customer for approx 7+ years, Mfire (in my opinion) has forced me to cancel. The company was recently purchased in June 2007. Users, without any notification, one day logged into their email accounts only to find that Mfire had "upgraded" to a new email client. This new client, indeed, had more features; however, it took MUCH longer to load. The upgrade took about 25 seconds to fully load (compared to approximately 5 seconds). Additionally, since the changeover, I connections speed dropped. Why provide slower speeds AND increase the complexity of your email client - it was way slower.

At the end of my billing period, I will be canceling my service for the following reason(s):

* Poor implementation of the new client: During the transition to the new email client, Mfire, created a dual login page which enabled the user to pick which email to login into (either new or old version). These two email clients were never linked together and did no provide any overlap of information/emails. Instructions on their web page clearly stated to save all important emails from the old client, place them all in your 'old' inbox folder. Upon completion of the transition, all of those emails would be available in the new client. (All clearly stated on their "Help" pages.) I did this. I also attempted to forward all of those emails to myself, essentially creating a 'copy' of all of my important emails - as a precaution. Unfortunately, mfire disabled the ability to send emails from the old client - which forced you to wait for them to complete their upgrade. This effectively held all of my important emails hostage. I contacted their customer service and was told they were experiencing problems and they would be resolved soon. 3 weeks later, I emailed their tech support and received a canned response which claimed that all issues have been resolved but if there were still problems, please call in. I did; only to find out that all of my emails were lost and irretrievable. The rep I spoke with said they were a 3rd party tech support who has been advised that there was nothing she could do. Upon asking for a credit, for a months worth of service ($14.99) I was denied. She would not allow the call to be escalated.

* Billing issues: During my tenure with Mfire, 2 times my service was suspended because my Visa card expired... That's what they all do! Mfire, gave no email warnings that the card was about to expire to please provide the new expiration date. Poor communication.

My decision to cancel is solely based on poor communication from Mfire, slower speeds since the upgrade, and principle. Their tech representatve admitted that the transition went poorly and mistakes were made. However, the company made no attempt salvage their reputation or their customer.

In June 2007 Mfire transitioned to a new company, WorldCom. Their transition was only publicized on their website, customers were not notified directly (by email). The period took a total of 2 weeks, and in that time you had to move all emails you wanted to keep into your inbox or they would not be available after transition. The feature they advised customers to use was not inabled, and they had no ability to move the emails. Their announcement did not include a final date.

As of this date, all customers who did not manually forward their emails to themselves have been told by Mfire CSR's that their email is no longer retractable. You complain and they write a escalated ticket for their tech department to contact you. This is the place I am in. I've had Mfire since 1999 and have had few issues that weren't resolved by a simple phone call.

I shall update this entry to advise whether they resolved my issue: thousands of emails in 5 accounts *poof* given back to me. If not, I will be sending a complaint to the FCC, the Better Business Bureau in my city, and I will reach out to other customers to find out if a Court case can be pursued.

Avoid Mfire! There are plenty of honest isp out there, Mfire is not one of them. After several problems I cancelled service but they continued to bill me. I finally had to get my credit card company involved to get away from these people.

Mfire would have to be the worst internet connection we've ever had. It's slowed down our computer over all, not to mention browzing the internet is slow enough. Whe I finally wait a good 60 seconds to get to a page, it says things like 'page not found.' It also disconnects us for no reason, very unreliable.

mFire set up a second account and billed me without my knowledge or authorization for two accounts. I thought it was a mistaken double billing. When I realized the problem, I contacted them and requested a credit. After many months, I was told their billing person "ruled" that I was not eligible for any credit, because I had "used" both accounts. If I didn't know I had it, how could I have used it? When I asked for documentation on the usage, she said she would provide it to me within one week. I have received nothing. She also said that it was her policy that if anyone disputed their billing - for any reason - she immediately cancelled their account. I would never use them again. Can't find their management team - call from their "billing" person came from a caller ID that I did not recognize. And she was just plain RUDE....

I havent had any real problems with this ISP, Ive been using Mfire for over 2 yrs and can only remember 2 or 3 problems, all of which were resolved quickly via telephone by friendly and proffessional tech support, only gripe is varying dial-up speeds that only have started this summer of 2005, would like to see more local dial-up numbers from my area code

Becareful with Mfire , some time they bill you twice . Very slow connection

Mfire is very slow in the peak time

Mfire has bad customer services , connection will stop unaware, wrongly charge .

Be careful with Mfire services , Mfire will cheat you please read their argreement . If you will look down the user agreement to the number (3). The second paragraph under that number, Example 2 states: b.Example 2. If you sign up for theService on the 31st of January, you will be charged for the entire month of January. . When I sign up Mfire in the year 2003 , Mfire didn't has this argreement, but when I cancel Mfire service in Sep 25th - 2004 , Mfire has charged my credit card right after I cancel the service . They will continue do so for two more months . I have to change my credit card number to prevent Mfire from unauthorized charged . STAY AWAY FROM MFIRE or you will get robbed .