Care for my mother has been enormously inconsistent. While there are a few really great nurses, they are outnumbered by the nurses who do the bare minimum, if that, and whose attitudes are usually surly or bothered. On two occasions I saw patients in ICU who had been left naked on top of the bed because the nurses didn't want to have to change their sheets. Twice I visited my mother and found cups of medicine sitting on her tray, with the same medicine in each cup: she hadn't been given two doses of her meds. Twice she was discharged against our will and was re-admitted to another hospital emergency room within 24 hours of her discharge. Both of those times she was found to have skin breakdown between her legs because she hadn't been kept clean from her incontinence; one of those times was critical and she was placed in ICU.

After my mother's glasses were lost, I found another patient's glasses in with my mother's belongings. A nurse there told me they lose dentures and glasses all the time.

The greatest problem was in keeping my mother clean from her incontinence. When she was there alone, she frequently had to wait between 30 minutes and an hour to be cleaned. After one of the discharges from Kindred Hospital, she was taken to an ER within 24 hours because her groin was infected because she was not being kept clean.

The communication between shifts is also inconsistent and usually inefficient. I frequently found that medicines were forgotten or overlooked and that her nurses would be unaware of her medical condition.