HORRIBLE SERVICE AND SLOW!!!!
I recently was involved in a car accident in which I was not at fault. Their insurance, Liberty mutual took over 3 weeks to approve the estimate on my car. When it finally was approved they refused to call my last year car model "new" and refuse new OEM parts for it. I fought them for hours on this and the only response I got was them talking in circles it didn't qualify. I eventually called my insurance compant (ACUITY) who said it was rediculous that my car is considered not "new". Over four hours on the phone with libery mutual and the result is NOTHING but rambling. 5 minutes on the phone with ACUITY and they picked up the slack and covered all of the upgrades to new OEM parts. I can say I will NEVER be a customer of Liberty mutaul after this incident!!!!

Just canceled with them after 5 years. I was in an accident and they totaled my vehicle out even though I was still driving it and it only needed a rear light to pass PA inspections. They provided a rental for 10 days but due to the recent cash for clunkers car lots were low on inventory so it ended up taking me 20 days to finally get a car in. I called to extend the rental but was told that for totaled vehicles they are only required to provide5 days rental coverage but were nice enough to give me ten since it occured overa holiday weekend.

My summary page clearly indicated I had 30 days coverage but apparently in the fine print in the pages of coverage it said that was only for repairs. Customer service thru this was horrible to non-existant.

Liberty Mutual is great, unless you have to file a claim.

I'd never, ever suggest Liberty Mutual auto insurance. Their customer service is horrible. They've canceled my insurance without my knowledge that resulted me driving without auto insurance. And they charged me cancellation NOTICE fee when they didn't notice me at all! When I went to dispute that charge, they hold my policy at registry so I can't get a new policy at any other insurance company. This is holding customer as hostage.

The MA law is strange too, do you know if you owe the previous insurance company for any reason, for my case is a charge I've disputed on the bill, they you can't get a policy at another company until the bill is cleared. So you have to drive without insurance and who wants to do that.

The MA auto insurance law doesn't protect consumers at all! And there are insurance companies like Liberty Mutual taking loopholes in these laws taking advantages from customers. Justice needed please!

I am 20 years old I have had Liberty Mutual for a couple years now. I have had no accidents or tickets of any such. but yet my insurance keeps going up, i bough a new car last year i knew my payments would be a lot higher for a new car my payments were 306 a mo. well just a couple weeks ago i get my statement saying it is now 373 a mo. again no accidents or anything. My parents say they have had luck with them all they had to get was a window replaced though.. Being a 20 year old and never having to use them i think its crazy high for the price i pay. im in the process of looking for a diff provider at this time

Liberty Mutual has just lost me as a customer due to exorbitant increases to my policy premium. They must have thought I would get amnesia and not notice the SIXTY percent increase to my policy premium over the last two years for no reason! Liberty Mutual took over my auto insurance policy three years ago when Prudential stopped offering auto insurance. My premium rates hadn't changed in years before the switchover. In fact, my rates had actually gone down quite a bit with Prudential due to my ever increasing-safer age bracket. I see NO GOOD REASON for this recent increase. Keep in mind I have had ZERO accidents/claims and ZERO speeding tickets/moving violations for the last seven years! I am now taking my business over to Amica where they quoted me LESS than what I used to pay with Prudential.

I have no idea why some people give this company such low ratings. Yes I have had an auto claim with them for my son's brand new vehicle, in which he was clearly at fault. They took the information quickly and got it in the shop. We were a little frustrated with the time it took to finish up the repair, but obviously there was a third party involved doing the repairs who should take part of the blame for it. There was never any question of dropping my son, (like Allstate did once)and our rates did not go up. Also in the end, they should have totaled the car, because of the end cost, but they didn't, however I definitely feel that that was probably the shop's fault for not listening to my husband's advice and checking the engine for damage correctly before they put the car together. However they were always available if we called, and returned calls. We could not get insurance with them later when we went to California which made me mad, but a year later we moved to Maryland where I was forced to get new insurance, which was stressing me out with high quotes from everyone, until I called LM again and was quoted the same for a year as i was quoted for 6 months with others. Every company will make you do the repairs and pay the deductible while they go after another drivers insurance company. Thats the nature of it, but they will go after them and if it goes to mediation they have to abide by the third party's decision, so you can't blame them if they don't get your money. By the way, they did do that when my other son was hit by a woman who wouldn't admit fault. Also they sent me a check for overpayment right after they took out the first premium. I don't know about other types of insurance people may have with them, but often homeowners policies don't vcover things you think they should cover. Been through that with Allstate, especially with leaks. Bottom line, no one covers you exactly like you want to be covered. You just want to go with the best of the worst and insurance is in the business of making money. They are not trying to do the world a favor by covering them. I have absolutely no complaints about this wonderful company

I've been with Liberty Mutual for over 10 yrs now. Ive never had a claim, never been late with my payments, because it's automatically deducted from my checking account. No tickets, my MVR is clean....BUT my premium increases every year! I don't understand how this company justifies their rate increases every year. The Department of Insurance or the Commonwealth Automobile Reinsurers should look into this company a lot closer.

If I had a choice between getting another root canal performed or deal with Liberty Mutual and its incompetent employees I'd take that root canal, no questions asked. They are completely unhelpful and take their precious time in getting your money to you. Its been over a month since my claim and I still haven't received a check from them yet. Most people make one phone call and they send you a check. I had my car broken into and I had a lot of nice things like an ipod, laptop and books of cds. They actually sent someone out to my house to record my conversation on something that looked like a friggin' Talkboy from Home Alone. The representative made it see. The guy pm like he HAD to speak to me in person (this is something that could have been taken care of in a PHONE call) and wasted over an hour of my time which felt like more of an interrogation than anything else. The rep probably spent more money on gas to get to my house than the amount of my claim. Get a life. Instead of making me feel better about the robbery headache ive been dealing with they treat you more like a criminal and they need to "investigate", give me a break. They want a list of every CD that was taken. Are you kidding? They charge me the same for each CD, so what the hell do they care whether its Tina Turner's greatest hits or that crappy 90's one hit wonder group ChumbaWumba, the point is....a cd is a cd. Who cares what they were!? Cause they're all worth the same pathetic replacement price last time I checked. They just want to find any way to delay helping out their clients. I'm in the process of writing a letter to a VP there to express my frustration which I'm sure will be addressed hopefully by the time I retire (this will be roughly in about the year 2045). This claim is PEANUTS and they are making me jump through hoops just to get a stupid $1000 claim in. I'm at my wits end with this company and as soon as we get the check, which im sure will be within the next couple months, we're OUTTA THERE. I PROTEST LIBERTY MUTUAL AND ALL ITS PATHETIC EMPLOYEES and you should too!

Guy with Liberty mutual insurance hit my roomates car (totaled it) and my car when we were parked!

he was in a rental with AMEX insurance.

Filed claim with liberty... ..called... was given claim number and got my collison place to send out an estimate of my damages...

call back later to liberty to check status... they said I have never called them!!! Excuse me I just talked to them.

they told me they were not paying for my car... AMEX was... adv them no they are not.... sttd they needed to call AMEX... told them I would call back tomorrow to check

call back... um... we don't even have AMEX's number... WTF! why was I told they were calling them!?!?!? Was told they have been looking for amex claims dept # with no luck... I type AMEX claims in google...find the number in 2 seconds.. and why couldn't they do that????


They still don't want to pay for my car with they ARE liable. Then they said I need to contact the guy that hit me!!! THIS IS NOT MY FAULT. THEY need to contact him!!! I HATE this insurance co with a passion they are lazy and need to learn how to pay for damages their customers cause and not try to make someone else do it.


THIS IS A HUGE headace.

pilotcats

A car with liberty mutual merged in my lane with no signal WHILE I was right next to her! I braked and crashed into the highway wall. Police determined it was entirely her fault and I called them. They referred me to another guy after getting all my information, and said he should contact me the next day. No calls the next day. I called and left a messeage. Again, did not hear from him. At this point I was very mad since my car was not in drivable condition and I had to go to school every morning. I again called the day after, he picked up and said they will get a specialist to check on it. I asked when, and he said "I cannot tell you, probably in the next couple days. " WHAT?

i had liberty mutual, a motorist hit my car in a parking lot and liberty mutual was no help at all. the sales rep said "oh i only handle sales.. contact customer support" i was hung up on and everything they could do, they did.. it absolutely sucks! Never ever ever ever again

Aside from price, you just never really know about an insurance company until you have to submit a claim. Liberty Mutual has come through with flying colors in both automobile and homeowners categories. Had knowledgable claims representative and fast and fair claims handling. Not the cheapest insurance, but I'll gladly pay more for better service.

Liberty Mutual provides exactly what they said they would without any hidden charges.