I had a termination request issue with Directv. Got no positive response from a phone call so I got online and read some reviews. I didn't feel like I was going to get what I needed after reading so many negative reviews. However, I emailed my situation to Directv on their email site and received numerous prompt responses with a positive solution within several days.

This review can be added to the "plus" column for Directv. Their email customer service site was very willing to help me.

The advertised prices are about half of what you end up paying. The installer stapled holes into the baseboards and outside walls of my apartment, which I rent. The lease times are pretty ridiculous, and when you try to cancel they harass you into continuing your service with them. I think I hate DirecTV more than Charter.

Direct TV is a big rip off. I had Direct TV for 3 years. After 2 years my contract was up and I started having problems with my HD receiver. When they came out to fix my receiver, they replaced it with another one that I had to pay monthly fee, that was ok until I decided to cancel them and they charge me $320.00 for earlier cancellation fee. When the receiver was replaced they put me on a 2 year contract and was not told by the Techichian. Before you sign anything with Direct TV make sure you are aware of all the small prints. This Company is out get your Money anyway they can. I would not recommend this Provider to my worst enemy.

I have been a directv customer for 3 years until today. I called regarding billing issues and they pretty much told me deal with it because they are not going to fix the problem. I am now making the move to Dish network because of the scandalous nature of Directv.

After TEN YEARS of being happy with DirecTV, my 3 standard boxes began to require resetting constantly (TV's would just go black/quiet at random times). DirecTV changed their signal somehow and my old boxes couldn't handle it.

I called service and they agreed to send out new boxes for "free". Didn't mention a contract until I called last month. Yeah, I know about the "terms-of-service" pamphlet they send with the first bill that notifies you of a contract but by then it is too late.

An honest contract is one entered into KNOWINGLY by both parties. When a company resorts to these tactics to keep customers, WATCH OUT.

BTW, one phone rep said I shouldn't have incurred a contract for box replacement due to technical reasons and he would waive the fee (I had cancelled the service by then). Guess what, I'm being billed for the fee and even though that rep has an ID number in the file, he can never be contacted even by the supervisor (puh-lease!)

This company has a great product - why do they have to be so dishonest???

(One star is one star too many.)


For the past year, I've owned two high definition recorders and one standard def receiver and here's what I found:

1. Incomplete satellite dish installations, such as failing to replace an air vent screen thus allowing birds to nest inside your house, may occur.

2. If DirecTV physically damages your audio video equipment on installation, they refuse all responsibility, refusing to pay for repair costs (after initially agreeing to do so and firing the tech). I'm out several hundred dollars in replacement costs for a speaker that the tech put his knee into.

3. They bill for premium channels not ordered and then state since the channels were available reversal of the charges are not possible.

4. Promised credits never materialize on the bill.

5. None of the equipment is guaranteed beyond 90 days; your choice is to either pay for an ongoing monthly service plan or the full cost of the repairs/replacements.

6. All too frequently the receiver must be reinitialized using the reset button; this takes 10 to 20 minutes, so if you are intending to watch a program, you're out of luck.

7. The remote is not ergonomically designed, with the buttons being unlit, very stiff and difficult to use for anyone with a joint disorder (and if you don't have one to begin with, you may by the time you've finished using this remote). Unless you hold the remote number keys down just the right amount of time, either the number will not register or it will be repeated (e.g., pressing channel 2 may result in channel 22). However, pressing and holding the up or down arrow key buttons does not result in cycling through a menu; instead you must press repeatedly to arrive at your selection. Response to commands is very slow. Unlike other remotes, this one is not at all forgiving if you do not point it directly at the receiver and TV. (Although one is located directly above the other, they may or may not turn on/off simultaneously.) It is white and dirties easily. On the plus side, the rubberized back keeps the remote from slipping around.

8. Only one channel is available from local stations that broadcast multiple channels. For example, the local PBS station broadcasts one hi-def channel and three standard definition channels, but only the former is available.

9. The audio and video are not always in sync; sometimes resetting the unit helps, sometimes not.

10. Changing channels is not instantaneous, in fact, not even close, taking 4-11 seconds.

11. Sometimes when the DVR requires resetting, previously recorded programs are not available.

12. Although you "purchase" the DVRs at $200 each when initiating service, you don't really own them and must return them to DirecTV or be charged once again for them.

13. Attempting to record only the new episodes of a series does not work if the same episode appears later in the day or the next day. The DVR will record multiple copies of the same show, unnecessarily using hard disk space.

14. They nickel and dime you to death with extra charges (e.g., more than one receiver, HD reception). The ultimate charge is far more than the advertised cost.

15. At times, there is no reception when it is snowing; perhaps this is a problem with Dish TV, as well.

16. Appointments are often either not kept, or when they are, are late. Phone calls are commonly not returned. Repeated attempts to resolve problems are futile. Some representatives are as pleasant as the Borg.


*** DirecTV is quite possibly the worst cable/satellite provider on the planet. In summary, if you don't mind shoddy & poorly designed equipment, missed appointments, and unethical behavior, you'll probably be delighted with DirecTV (the picture truly is terrific). However, given the overall inferior quality of its equipment and practices, DreckTV might be a more accurate appellation for the company.

*** If you already have the misfortune of being a DirecTV customer and experience similar problems, it might be useful to contact the Better Business Bureau and your state's Consumer Affairs Division in the Attorney General's office. A review on Angie's List wouldn't hurt either.

Directv Cust here.

First, they do suck at following through on offers you sign up for and any company where you can only deal with people over the phone is horrible. No way to talk directly to the person you talked to before. Further, even if you could, that cust rep wouldn't remember you anyway with all the calls they get in a day.

I saw a deal on PapaJohns.com where I would get $100 gift card to PJs for signing up. Also if I did auto-pay I would get a $50 Visa Gift Card. Had some Q's on services so I called the number listed. Was told I would qualify for the PJs offer if I signed up through that rep. Months go by, no GCs. Called, told they dont see a PJs offer ever. Ensue months of calls and escalations. Get a letter saying I don't qualify. Luckily have a DTV call center in my town and now a few managers there. Got that $100 credited to my account. Then never saw the $50 Visa GC. Same story, had to go to my friends again.

Now the good things.

I switched from my local cable provider (called Bresnan before and told them I could switch and get internet and tv from two other companies and be cheaper even after the new cust deals wear off. Was asked by the Bresnan rep where my customer loyalty was after she said couldn't give any deals. Edu my loyalty is that I am calling after 3 years of service to let them know I can pay less for more, no matter how loyal I am not going to pay $15-20 more for less)..moving on.

DirecTV has great services at a pretty good price. Live in the NW and with snow/storms have only lost signal once (had a ton of snow on my dish, wiped it off, all good). Lots of chs, can't beat the sports packs. As long as I don't have to call them I am happy.

Reading through most of your complaints I realize that 90% of you wouldn't be complaining if you researched your decision and read your agreement before hand. Word to the wise, don't ever expect someone else to relay info about anything to you and think it will always be 100%. Didn't you ever play that game when you were a kid where you sit in a circle and start with a sentence and by the time you make it around whispering into each others ears it comes out different?

Research your decisions. See what you want in writing. And to counter the next bit of complaining that the rep should be able to recite every offer/code/etc., I am sure I could catch you at your work and get you & a coworker to contradict each other on policy/rules/etc. Not every rep knows everything, and not every employee in the world is a good one, unfortunately.

And one last piece of advice, no matter how upset/mad you are don't go in screaming. For anything, regardless if it's DTV/whatever. From my days in the past as a cust rep for any size company, if you are a complete jerk right off the bat to me directly, I am going to go by the book and not bend the rules. Was a manager when I was younger at a large electronics retailer (prob know the one) and if a cust instantly was rude directly to me and insulting I was by the book. If the person acted like an adult, explained the frustration and situation (and I can handle being upset and showing it, but not being rude/insulting) I would bend/break rules all the time to make them happy.

Golden rule...treat others as you wish to be treated!!

**Damn, that was long....sorry**

geeze, I woudn't even give it one star, but you have to put something...WORST customer service I have ever run into. I was a Directv customer for over 5 years and decided to leave b/c every year their prices went up and up. I got an ad for AT&T Uverse in the mail right after they announced their price increase and decided that I was going to leave, best decision I could of made! After paying over $300 to get out of their contract and sending back the recievers I get a bill for 1 receiver, they stated they never recieved it...SCAM. Then the next SCAM...I get a bill in the mail after not having Directv for 6 months stating that I rented a movie on PPV. I called their crappy customer service and was told that I was billed for a movie I had watched on 7-31-06. So 3 years later I was billed for some movie I don't even remember watching! They stated that if your recievers were not connected to a telephone line that the data of a rented movie stays in the boxes access card until you turn in the receivers. I would not recommend Directv to my worst enemy...

Dont buy into the hype. The first 5 channels ore local, then 100 channels of nonsense advertising and future programming, then 50 channels of pay per view with the same movies on it, then 50 more channels of future programmimg and advertising, then 50 more channels of payper view x rated. I'm still looking for normal channels, think I found 5. The only thing on is hbo, cinemax and showtime and starz, but you have to pay for this. Seriously, compare the shows, don't get sucked into the number of channels, 955 are nonsense.

Long time customer of DIRECTV. Today I had a message to call them. They said I didn't pay my bill. I called my bank and the check to them cleared 2 weeks ago. I then called back and they told me I had to get a copy of cancelled check from my bank and SEND to THEM confirming THEY CASHED MY CHECK.

I could switch to DISH for a lot cheaper for the first 6 mos (HA), but would have to have agree to a 2 year COMMITMENT. And, my COMMITMENT to DIRECTV is not over until Jan 2010. But the cancellation fee for DISH is 12.00/mo whereas DIRECTV is $20.

All this drama just to click through the channels and find "Bad News Bears" the most desirable program.

What a scam. What other business can demand you promise to be their customer for 2 years? (Whether or not they treat you well).

My rating says it all. This DirecTV does not even deserve this star.

I took this DirecTV connection in Sams club. The guy who sold me the service offered a list of channels that made me happy. After the connection was made, none of those channels came up. When I went back to talk to that guy, he bluntly said that he never said those channels will come. He also gave me a flier of channels that I am supposed to receive but none of those channels come now. I also was promised of $10 discount for 12 months which did not show up in my first bill.

DirectTV is a big rip off. Please donot take this connection especially from Sams club.

DIRECTV DISHONESTY:

I was informed by AT&T that because I have a bundle of their services and they have an agreement with DIRECTV, that I was eligible for a discount on my satellite service. AT&T confirmed this, DIRECTV confirmed this. Their customer service rep indicated that I would start seeing the discount in 6 weeks on my bill. On that basis, I had them come to replace our aging DVR with a new one, which requires a 24 month programming agreement. As a long time customer, I had no issue, because I'm very loyal to companies that treat me well.

Today I called to check on the discount as it hasn't started appearing on my bill. I was told that the programming package I'm in isn't eligible for the discount. She then proceeded to try to upgrade me to the more expensive package to get the discount. I stated that I was told by AT&T and a previous DIRECTV rep that I was eligible. After speaking with a supervisor, she informed my that "misinformation has no value" and "I am really sorry, I wish our representatives would use all the tools available to them". She did offer a $5 credit per month for one year, but after stated that "after that, I can't do anything".

Essentially they signed me up for a two year contract and then changed the price. After doing a bit of research online, I see that DIRECTV uses this practice frequently, misinforming customers about fees and also not making it clear they are committing to a contract (I found out only because I asked, they did not offer the information).

Lesson Learned:
I made this committment over the phone, I didn't sign anything, so I had to take the word of the representative on what I was sigin up for. Next time I will have them mail me the agreement so I can review the terms, so that I would have a defense against this bait and switch.

BUYER BEWARE WITH DIRECTV

directv lies. when we sign the contract they told us the price will be locked. So we signed for 2years. But after 3months they began to charge HBO etc, for $36 a month. When we called them they just said that the credit they gave to us is over. So next time when you order Dirctv record your conversation or simply just use another TV company.

I've had DTV for about three years now. On average I have video/audio issues every 3 months. I resisted purchasing their service protection plan until recently. Over the past 4 weeks I have lost picture and audio 1 or 2 times daily requiring the receiver to be re-booted. After the initial 3 phone calls I finally consented to the service protection plan $6/month after I was told that any further issues would require a tech visit. Next phone call the explanation was it was a faulty software issue and a tech would not be able to fix the issue. I continue to have audio/video issues that require daily re-booting of receiver. In retrospect I would not recommend DTV. The faulty software issues combined with weather outages and loss of satellite signals make the increased price of cable worth it.

These people are unbelivable! the customer service is the worst... and it will end up costing you money. My old TV broke down so I got a new HD Sony for a great price. Over the air channels looked spectacular, directv's SD channels looked terrible. Since I am no expert on video equipment, I called customer service to see if an HD reciever (not HD service, 10 extra bucks a month!) would help due to the superior cable connections (HDMI vs S-Video on a standard reciever). They said no, but guess what? I was eligable for a free reciever upgrade! It was a standard reciever with the same S-video conection in the back but they guaranteed it would look better. They sent the reciever and it the picture looked no better than the old one... even if I 'adjust' the picture to 480 (or whatever it is). They charged me a shipping fee and told me I am now 'commited' for 12 months. I have been a customer for years. Since I was decieved about the reciever, I just wanted out of the commitment, nothing more. They refuse. They keep sending me an attachment on their policy. I keep telling them their customer service people contradict their policy. You will be hours on their customer service merry-go-round if you call and you will be lied to. Between the phone and e-mail, I have been through 9 seperate "Specialists" at directv. They only specialize in picking your pocket. I'm telling everyone I know and posting on every discussian board I can find. Stay away from Directv!

SCUMBAGS!
I wish i could give them 0 stars. they are unbelievable. i have never been lied to and taken advantage of so many times by one company.
they have repeatedly lied to me about my bill, charging my credit card after i had told them specifically to send me a bill and i would pay with a check (which they PROMISED they would do), just overall being awful to me.

NEVER EVER would i use directv again. i would rather not watch tv than go through these disgusting pigs.

Overall DirecTV is good. It has good picture, lots of channels, and the NFL Sunday Ticket and the NBA Package help a lot too. The only thing i dislike about DTV is the satellite sometimes would go out when it rained, but for the past half year, we havn't had that problem. it appears the newer packages are better.

The good: great channel line-up; great quality video; good value.

The bad: uncannily deceptive advertising; 'free professional installation' and 'we move you for free'

The details:

You know how a magician uses indirection to make you imagine seeing something impossible happen? Well, when I originally signed up, I got 2 HD receivers and 2 HD DVR receivers. I selected the top-of-the line channel lineup plus the NFL Sunday Ticket. Expected and paid a $10 HD service fee. Expected and paid a $6 DVR fee. Expected and paid a $5 x 3 per additional receiver fee. Expected to receive all channels in my package, when available in HD, to be in HD. That's what the advertising glossy brochure says. Well, there isn't fine print on the brochure of course, but the indirection is the *definition* of 'channel lineup'...IT DOESN'T INCLUDE THE NFL SUNDAY TICKET channels. I had everything EXCEPT that in HD. Did the salesmen mention that? No. Did the installer mention that? No. I would have found out during the install, but of course there was no game on on Saturday. I only found out the day I went to turn it on and tune to an HD channel to view the game 'Not authorized'...HUH?

Now, after 30+ minutes arguing, the CSR did give me a credit towards the additional $99 fee to upgrade to the 'Sports Fan' *package* which provides the HD versions of the channels--if you ALSO have NFL Sunday Ticket. Yes, you need to pay for both--which is never mentioned of course. The brochure does actually indicate this when you read the fine print, but it is advertised as providing the 'view up to eight games simultaneously' feature...

The 'free professional installation' includes ONLY drilling holes in your EXTERIOR walls for cables. It does NOT include and fishing/wall drops. It does NOT include burying cables (they will 'wrap' your house in cable stapling it to the walls). Basically, anything 'pretty' will cost extra.

Now, just last year when installed, I received their top-of-the-line 'SWM'...'single wire module'. A single line from the Dish/LNB, to a splitter in the attic. A single line from the splitter to each of the four receivers--even the two HD DVRs.

Well, I bought a newer semi-custom home. Called and setup an appointment on the 'we move you for free' advertisement. The new house already has a home-run configuration with all the rooms wired with RG6 to a central box--and two additional lines from the exterior into the central box. One of those is being used by the high-speed internet. I thought...cool...all ready to roll.

Well, hold on there...here's the kicker: The tech arrived, and NO. He needs to run FOUR cables from the dish to a splitter. He needs to run TWO cables from the splitter to each of my HD DVRs. All of this needs to be done on the exterior of the house because it is a flat roof--no attic to even DO fish/drops if I'd WANTED to. HUH? Called Directv. Yep. The SWM, etc, is ONLY provided on NEW installations. I could pay an additional $150 for a new SWM at this location. 'Sorry sir, that is only provided for NEW customers.'...

I opted to go to the old house and crawl around on the roof and in the attic--tear apart the 'old' dish and provide all the components to the technician. Luckily, he was willing.

I had no problem with them until I went to cancel the service. After being with them for almost 10 years, they can't tell me how much my final bill is going to be and I won't know until they charge the credit card I have on file. Excuse me, but we've paid each of our bills for the last 10 years of service and they won't trust us to pay our final bill as we have each of our other bills? They will automatically charge your credit card or debit your bank account, but they won't allow you the common courtesy of looking at your bill first before it's paid. What kind of nonsense is that? I'm trustworthy enough to pay a bill each month except for that last one. That's the one where they take their money without you even looking the bill over. I've never ever had a company do that to me before and I'm not happy about it.

DO NOT EVER get directv, they will scam you out of money every which way they can. If someone dies, they want a copy of the death certificate, then they'll waive the early cancellation fee. wow thanks. That is low. They have zero sympathy for its customers. trust me, go somewhere else. They've let their business go to hell.

I am a Directv customer service representative. Upon joining the company, we were offered free programming after 90 days of employment. I've exceeded my 90 days and will not, under any circumstance, use Directv. Not even for free. I wish I could personally contact each and every customer and apologize for any inconvenience. I understand your frustrations.
But one thing I'd like to comment on is the way consumers act with us on the phones. We know you're angry and you want your problem resolved. Our system and policies change almost DAILY, without warning, so please be patient with us. I know not every representative you speak with will be courteous and meet your every need but it is very hard to assist a customer who has done nothing but verbally assault you for 15 minutes when they don't get their way.

That being said, here are some tips for the future and/or current Directv customers:

- Firstly, if you're 10 minutes from walking out the door to go to work, or take your child to school, don't call. Call us ONLY when you are HOME, and have more than just a few minutes to spare. We have to go through a very specific process with each call, and I know I personally am not going to let myself get fired because you're about to miss your hair appointment. And if you're at work, we can't troubleshoot your problems with you if you're not in front of your television.

- You aren't under a "contract". Directv refuses to use that term. It's considered a "customer programming agreement" and unfortunately, there's no way around it. You know the fine print 99.8% of people don't read, and hastily sign their names over? That's you signing your "customer agreement." You should have paid more attention. No matter how much you rant, rave and complain, you're screwed for 24 months. You could talk to every supervisor, they'll tell you the saaaaame thing.
(And, no, there is no direct line to the President of the company so please stop asking.)

- So, you bought your receiver from Best Buy. And they told you that you OWN it. No. You don't. It's still considered a "leased receiver" as if you purchased it through Directv. If you deactivate it, it comes back to us. Just a heads up.

- If a representative tells you that you cannot speak to someone else, demand their Internal ID number. That is a lie, and if a customer demands to speak with a supervisor, as a rep, we are REQUIRED to locate one for you.

- If you're looking to upgrade your receivers, be aware you will be locked into ANOTHER 24 month commitment. Even if you are already 13 months into a commitment, from the day that new receiver is activated it starts ALL OVER again. If you're going to purchase an HD receiver, be aware there is a $10/mo charge. A DVR receiver is $6/mo. Also, there are additional receiver fees, which are $5. For example, you have 4 receivers in your home. 2 standard, one HD and one DVR. You're paying $5 for three receivers. (You don't pay monthly for your primary receiver) That's $15. And then you have your HD fee of $10. And, your DVR service charge of $6. That's already $31 just in receiver fees. Sometimes, if the customer is in a rush, or call volume has been high it's very possible the CSR may forget to mention that. They (shouldn't) deliberately withhold that information from you.

- Sure, you're a "loyal customer". You've been with Directv for ten years and paid every bill on time. No, you can't get your programming cheaper. The new customer prices are for NEW customers. There is literally no way around it.

- If you order a premium service (HBO, Showtime, Cinemax, Starz, Sportspack) if you cancel within 30 days there is an early cancellation fee of $10. If you order one or more of those, for God's sake keep it for the 30 days.

- Okay, so you talked to "Jessica". No, you can't speak with "Jessica" again because there are THOUSANDS of Jessica's that work for Directv, ALL OVER THE COUNTRY. I know in my call center specifically there are over 20 Jessica's. Good. Luck.

- NEW CUSTOMERS: If you want your new customer price, submit your rebate. Your first 1 or 2 bills will be normal price, your discounted price starts the day your rebate is processed. Say you activate on June 5, and your rebate doesn't go through until July 12. You are required to pay full price for your first month's bill, but from July 12 of this year through July 12 of next year, you'll be paying the discounted price.

- YOU ARE NOT GUARANTEED LOCALS IN ALL AREAS. There are parts of the United States that simply do not, cannot receive locals. It's all based on where the beams are located. Submit a waiver for Distant Networks if you are not eligible for local channels.

- AS FAR AS INSTALLATIONS GO: Not every technician is selfish and out to take your money. However, some are. If a technician tells you that a custom installation is required and you have to write a check to them personally, DO NOT DO IT. Call Directv IMMEDIATELY. Custom installation fees are to written by check or money order to the name of the exact Home Service Provider your technician works for. I have had several technicians try and pull a fast one on the customer's. Thankfully they were smart enough to call and double check before actually writing it to Joe Smith for $250.

- Please, consider having the Protection Plan. It's $5.99/mo but covers the cost of replacement receivers and/or remotes and offers free service calls. Our equipment is not guaranteed to work forever, and having that option REALLY saves you in the end.

I don't agree with a lot of Directv's policies or their business ethic.
However if you guys would actually ask probing questions before getting your service, or pay attention to that fine print, you could have saved yourself both time AND money. (Maybe save some of your sanity.)

If cable is available in your area, I highly recommend staying with cable and avoiding satellite companies all together.

Please please please be patient with us when you call. I know the automated system is pointless and doesn't work half the time. No, I can't fix it. I know you told the IVR your number was 555-555-5555, but it repeated 555-555-5551 back to you. It's broken. Just keep pushing 0 until you get a CSR.

Good luck <3

DirecTV was unequivocally the worst experience that I have ever had with any product or service. It’s hard to believe that such a company can legally operate while employing the deceptive business practices that I encountered throughout the 17 month term of service that I had with them. Once they have you, there is no way out. If you request to cancel service due to their deceptive billing practices, failure to honor agreements/promises or evasive customer service and unresolved problems, they will threaten you with a huge termination fee for canceling early.

I cannot believe how many hours (probably days if you add them all up during my 17 months of service) that I spent on the phone & emails in good faith trying to give DirecTV the opportunity to honor the promises & agreements they made. However, despite all this effort, I was met time and time again with extremely evasive customer service that will drag out an issue (no matter what it might be) for as long as they can in what appears to be a tactic to wear you down into just giving up.

A perfect example of this the $50 Visa gift card that was promised at the beginning of service for enrolling in auto bill pay. They initially told me it would take 4-6 weeks to arrive. After a couple of months I called to check on the status of it and was told that it wouldn’t be sent until after three billing cycles had passed. A couple of months later I was then told that they never had any Visa Gift card offer. In future phone calls I spoke with managers and representatives who said each time that the issue was being sent to a special “escalation department”. However there was never any type of response or resolution.

I requested several times to just credit my account for $50 in lieu of the Visa Gift Card and they said they couldn’t do that. Finally after 10 months and countless phone calls I said that I was going to cancel my account. They immediately threatened me with a $250 early termination fee if I did so. Then they put me on hold and said they would credit my account for $50 (even though they said this couldn’t be done in the countless phone calls over the previous 10 months).

When I signed up for DirecTV, I specifically indicated that it would be for RV use. At the recommendation of the DirecTV rep, I ordered a mobile tripod for an additional $50 that could be used for this purpose. I was told that the local channels would be available wherever I went. That, however, was not the case. I was later told that I needed to pay a significant additional fee to receive local channels. When I said I wanted to cancel because I couldn't get the local channels that they promised and I was paying for, Directv again threatened to charge me with a huge early termination fee.

I finally had enough and told Directv at the end of 2008 that I was going to cancel my account regardless of any termination fees. They transferred me to the “retention department” and offered me a price of $34.99/mo that was locked in for the remaining 12 months. Wanting to avoid the termination fee I agreed and thought the problems were over. I asked the representative to put notes on my account regarding the offer in order to avoid any issues in the future. The next month they debited my checking account for $42.99. I called DirecTV and referred them to the previous offer and account notes. They said they saw the offer and put in a request to correct it but it would take 7-14 days. Then the next bill came and it was for $62.99. I called again and they still hadn’t corrected the first error and were about to debit my checking account for $62.99. They said they would send a request to the now mythical “escalation department” but it would take another 7-14 days. When I called to follow up they said that $62.99 was correct and they didn’t see any offer of $34.99 from the retention department. After several more weeks and many hours on the phone & email and they still refused to acknowledge the offer that was made even though the first representative confirmed the notes were in my account.

I decided at this point I needed to handle all future correspondence in writing. So I sent an email to customer service and said that I was cancelling my service and would file a complaint with the BBB. In subsequent replies they first said they would charge $42.99, then $37.99 and then $39.99. It was different with each representative and each reply. They still refused to acknowledge the first offer of $34.99 notated on my account and even refused to acknowledge the $37.99 that I now had in writing. I finally had to cancel auto bill pay to prevent them from arbitrarily debiting my account for unauthorized overcharges.

For anybody that hasn’t gone through this process and is wondering why not just cancel service and then refuse to pay the early termination fee? The answer is Directv has your debit/credit card on file. Within days of cancelling service, they will charge your card for the termination fee without any type of bill, authorization or notification. In my case this was a debit card linked to my checking account. Poof…$139 in cash was gone without my knowledge. Fortunately I had enough cash to cover the charge. But this could easily have resulted in some hefty overdraft and returned check charges.

When I requested that they refund the charge, they referred me to the customer agreement that says they have the right to charge your card without notice for termination fees. Apparently, DIRECTV believes that it is acceptable business practice to actively evade any promises/agreements made with the customer, but fully expects the customer to keep paying for their “service” or suffer the consequence of a huge early termination fee.

Please do yourself a favor and stay clear of this company. No matter what “special offer” they have at the time and no matter how good it may seem, they will do everything within their power not to honor it. You will end up spending many frustrating hours on the phone, usually with no resolution. And if a resolution ever does come, it will often take months of continuous follow-up in order to make them honor their agreements.

I signed up for Directv through AT & T and was never told there was a cancellation fee. I am disabled and moved out on my own for the first time in over 10 years. I had Directv installed and then after a few weeks of health problems realized I could not make it on my own. I was forced to move back to an assisted living home that was already equipped with Directv. I called Directv only to be told it would cost $460 to cancel, I don't have that kind of money being a disabled person, I'm sure most people don't have an extra $500 laying around. I was told the only way to dispute was to send a letter which I did. I received an obviously standard e-mail reply stating I'd have to pay. I have no recourse other than to tell EVERYONE about this experience. PLEASE PLEASE stay away from Directv!!

I have been a DirecTv customer for 6 years. After six years, our bill has steadily risen. For our "anniversary gift" of loyalty, we received 3 months free Showtime and a $3/mo increase. Turns out, our gift is a promo that is going on right now, and quite honestly, who wants Showtime? Anyway, that was a freebie so that's not why they got rated bad. I recently recieved a bundle offer from my phone company that included Dish network. I was a little concerned because of reviews I have seen. We called DirecTv to find out what our cancellation fees would be. They did not offer anything for us to stay, and told us our contract was until July, but there would be no fees if we cancel. So, we had Dish installed today ( a savings of $65/mo, more channels, and and extra DVR). I called DirecTv and was told there was a $40 cancellation fee and "sorry someone told you that....no you can't speak to anyone else...nobody can adjust your contract". They also informed me that if I would like, they could bundle my Tv with a phone and internet of my choice, which would make my satellite bill $48 instead of the $90 it had been. So, not only did they lie when we called them, they went all these years without even offering a bundle. What a waste of our hard earned money all these years!

I have been a installer for directv for 4 years. i can tell you from experience the customer service reps are morons for the most part. just today i spent 2 hours on f in phone with 3 different reps telling me they needed some ticket to activate this customers account and it would take 3-5 days to do so. they mess the f in orders up about 60% of the time then the customers wonder why we dont have the right equipment. i dont know if they treat you guys like shit as much as they do us or what but if they do i understand the attitudes. as for customers you need to remeber i am the one who knows who to properly install this shit not you. dont fuckin argue with me and tell me you want this or that. i will decide that not you. remeber when you want all this extra stuff done that i will charge you or i will not do it. and fuckin directv needs to tell customers yes a standard install is free but there are stuff the tech will charge for if it is custom. the sad part of this is all techs would agree with me but there all stuck here because there are no jobs with the way the economy is.
Showing 1 Comment

You just gotta love these corporations that force us to buy their crappy hardware, then lock us into multi-year contracts that are open-ended for their price increases. What a scam, but what can you do? They are all obviously in wink-wink league with each other.

But, to have their so called customer reps--some people maybe should be kept away from the public?--when they post rude, petty and nasty little flames aimed at any of us over-paying customers, when they call us a bunch of whiners with shitty attitudes who deserve as much grief as they feel they have a right to give us, when they simply do not do their jobs well--even after a whopping five weeks of training--that sucks!

DirecTV Sucks? I don't know. When it works, it rocks. When it stops working, then it's really the lousy service "outsorce" techs that do or do not suck.

Again, perhaps self-proclaimed service reps who go online and flame at their customers should be kapt away from the public. It's just bad business to piss us off more than we already might be.

Out!

I am a customer service rep with dtv and at the end of the day we have a buisness that we have to run!!! Alot of you customers fail to understand that and call with all thw whining and the complaining of price increases and wanting to know why we charge so much!! The economy is the first thing that I would like to mention.. in case you have noticed dtv isn't the only company that has raised the prices..if u read ur customer agreement before getting activated u will be well aware of our policies and prices..it is not our fault that 95% of u ppl refuse to do so. it clearly explains about lease agreements cancellation fees..e.t.c..I have dtv at home and never had a issue..services are great prices are reasonable for what i have and i am satisfied. And word of advice if u call customer service,billing,technical with a shitty attitude ur gonna get shitty service..treat others how u wanna be treated..give respect to earn it u'll be suprised of what you can get if u ask the right way










































5

This company is amazingly incompetent. I have had service for ever and i've always hated it but never bothered to look elsewhere so now that i do I call to cancel. I schedule a future cancellation date to avoid a mid month fee and the idiots cancelled my service the next day, so i called to asked what happened and according to them it cancelled as of the date i called to terminate so i told them can you adjust it so it terminates and they WANT ME TO PAY A RE_CONNECTION FEE. what kind of crap is that. Im am telling all my friends and any one who wants to hear that the customer service at directv sucks and their employees are useless and incompetent. Dont ever get directv they find a way to screw you.

What can i say they suck. Orginally signed up with them in November. Everything was fine with them for the first three month then all hell broke loss. After the three month trial was up, we kept having problem with so called payment adjustments. These payment adjustment were always for 39.75 each month. They were never included on the actually paper bills just on the online balance due. Was given multiple excuses which never seemed quite right. So today the special customer finance people called and told me they needed me to pay an additonal 119.25 on the past due balance. Never mind the fact that we just recieved Mays months bill due 5/15 for $89.68. I told them I was not going to pay it because my bill said differenetly. Poof they shut off the service before I had a chance to hang up the phone. So I called backed. Was told that the rep was wrong and the actually amount due was 121.96. She then said that the last payment has been returned NSF from the bank. Jumped online and looked at the bank account, nope the 121.96 was paid and cleared my bank on 4/16. The nice part of Key banks online bill pay service is that all checks are sent certified and can not bounce. The rep told me I had to go to the bank and get a notorized copy of the bank statement. I said that was going to be kinda hard at 8 pm. She said she would check to see if I could fax just a copy of the online bank statement and was told no they needed notorized copy. So I said ok fine, I guess I could live for one night. She then said it would take 7-10 business days for them to research and credit the payment. I said so I am going to be with TV for that long? A long drawn out pause and she said yes. Can I just pay the this months bill tonight and we can work on this in the mean time. The answer was NO. She need the whole amount May's bill of 95.25 plus the 121.96. Then came the kicker, she said I am sorry but since we have this NSF check, she could only accept a money order mailed to the payment address. What about a credit card. No, you could charge it back against us. I lost it. Asked for a supervisor. Got this idiot MATT on the line and explained the situation. He basically said his hands were tied. I put the SOB on hold and called the bank in a three way conference call. Brought Matt back online while the numbers were dailing and got to online banking. Told them I need the following information about the 4/16 payment. Matt listened as the CSR told him the check number, payee, dated paid, and the amount, Chris said if you want the front and back she could fax it right then. Matt then said it has to be notorized. Chris told him it that she could not notorize it because she was a not a notary. Told Matt to go F himself, Chris was still on the line and was totally floored by the little azzhole. Guess they lost two customers tonight as she said she had them and was amazed by their tactics. So I called back to cancel the service all togther. The first person was totally amazed and sympathic but then said I would have to pay a cancellation fee because we still had 18 months left on the 24 month contract. She then said I had to pay it before they could officially cancel the service. i told them I had no intention of paying any fees. She said that I signed the lease and was obligated. I told her to get a copy of the lease, she did not have it. I said the only problem is that lease was in my name but I never signed it. She said you had to at time of installation. I told her I was out of town and that my wife had signed it. She said, she signed it and therefore we can collect the early termination fee. I promptly responded that unless they had a notorized power of attorney, my wife can not legally sign a lease in my name, therefore the lease was void. She says she can not offically cancel until all monies are paid. I told he fat chance in hell of that happening now and I will be seeing you in court.

Long story short, this whole ordeal lasted for three hours and nothing was solved.

I wish you had a negative number. This company is terrible and unethical. Their advertising lures you in, they do not tell you the whole story, and then slap you with fee after fee until the price skyrockets. Today, AFTER drilling holes in my home and disconnecting my cable, I was introduced to the fact that I had to purchase a "protection" package to cover service fees. Unbelievable! Especially after spending more than an hour on the phone at the time I ordered, trying to make sure I had covered all the bases.

THEN, to cap it all off, I was told I will be subject to a major cancellation fee if I refuse the service. So, I am trapped for 2 years. Avoid this company at all costs. No way it is anything but a rip-off.

BEWARE OF THIS COMPANY:

Directv used to be a great company, the best in customer service. Sadly, they are now down there with Comcast. They keep adding more fees, rates go up, and quality of service goes down.

Be aware that you are paying for service calls for maintenance of their equipment -- that's right, you pay for equipment and they retain ownership of it. I paid $300 for a HD DVR in 10.2007 & was still charged a monthly rental fee. If anything goes wrong with their equipment, you will pay a fee for a service technician to come tyo your house.

I recently cancelled them after a combination of a rate increase and a windstorm that blew my dish out of its precise alignment prodded me into comparison shopping. I am saving $30 a month now with Verizon FIOS service. Note that Directv wanted $75.00 to align my dish. I tried to do it myself and it is no longer possible with HD service -- you need specialized equipment.

Back to my DVR that I paid $408 for (including monthly fees). When I cancelled I had to return it. I could have bought a Tivo HD for less than that. And to add insult to injury, I was charged a $62.00 early cancellation fee. After 10 years of being a customer.

I called, complaining about the fee, and was told by a courteous customer service rep that it would be refunded within two days. I now realize that he was lying to me to get me off the phone. In my latest call, I was told that the fee is legitimate, even though I never signed an agreement. They also refuse to send me that agreement.

possibly the worst service i've ever had. god forbid your signal goes out.... be prepared to wait HOURS to connect to a satellite. despite what people say the rain destroys the signal.. you will experience lag and a choppy screen with some rain.. their equipment sucks and their customer service is horrendous... they cant answer questions.. their usually response is "well send a technician in two weeks"... be prepared for constant headaches and missed NFL drafts.. ='[

After my 3rd attempt at getting a lower price, I feel moved to gripe to the world about DirecTv. I once bragged about how great they were. That was until I wanted to pay less. I fell in love with Directv after the hurricanes in Florida in 2004. After the storm, I was on the ladder readjusting the signal and had my tv up and running in no time (on a generator, of course, FPL took 8 days). After years of cable and being subject to static during every rain storm, satellite was a welcome change. Add Tivo to the mix and I was in TV heaven. After the honeymoon wore off and I received email offering lower prices to new customers, I contacted Directv and requested the lower price. After some tough talk on my part, they agreed (or so I thought). I moved in the next month to a house that was already equiped with a dish and didn't realize that they did not, in fact, give me the lower monthly price. (By the way, I didn't have them come out and do any install since that has been a whole other nightmare!!) Last month I noticed that I was over-charged (or so I thought) so I called and eventually they agreed to make the correction (again - or so I thought). Well, I got my new bill tonight. Guess what? My bill was back to the old rate. After much complaining and the threat to leave Directv, they credited my one month if I agreed to stay. The most ridiculous part of all of this is that credit is almost equal to the amount I would have saved each month if they would have just made the change I initially asked for. The only real reason I stay with them is I LOVE, LOVE, LOVE my Tivo box that I own. It's old but I love it. I had two and one finally died. When this one goes, I'm done. There will be no credit that would keep me with them. I will never recommend them to anyone.

Please don't get me wrong, they have great programming. Just terrible customer service and an inflated sense of worth and entitlement. They subscribe to the mentality of customer no-service, at least they answer the phone, but good luck getting a straight answer...

I don't know who will be my next provider, but I know it will never be Directv again.

I'd give them minus stars if I could. They lied to me. I've been with them for almost 2 years. I was trying to save some money so I called their cust. rep. and downgraded to a cheaper package and also told him to cancel my HD access (they charge $10 month, what a rip!). He told me it was all taken care of and I belived him. I got my next bill and the package was downgraded but they still charged me $10 for HD access. To make a long story short - I emailed them but they wouldn't credit me. So I canceled with them and couldn't be happier! I save $71.68 a month! Now I'm going to use both the free internet TV (I can also hook my computer up to my HDTV), and the free HD digital channels over the air with an HD antenna I bought. Save your money!

DIRECTV is terrible. They are huge and in most areas they are the only satellite tv provider and they know it. The customer service is a joke. Our first installation appointment showed up an hour late and had to reschedule because he didn't bring a ladder (what kind of cable guy doesn't have a ladder?). I should have gone out and bought him a ladder because the next two appointments didn't show up at all. And when DIRECTV called me about it they lied and said that they showed up but I didn't come to the door. I live in a one bedroom apartment which makes that impossible considering I was on the couch all morning with the door open. Once I finally got the service installed I had nothing but problems with my cable box and reception.
To make matters worse, every time I had to have someone come out to "fix" my reception DIRECTV would charge me $70 dollars. I wouldn't wish DIRECTV on my worst enemy and I hope everyone reads this who is considering signing anything with DIRECTV... DONT DO IT!

For years we have hated our cable company, yet other choices didn't exist for us. Of course, the cable company knew it, and used it to their advantage with outrageous fees and a terrible service. We talked about making a switch to a satellite dish for a few years, and once we finally went to http://directv.cape-wireless.com and made the decision, we never looked back.

I find the service to be good. My installation at http://directv.cape-wireless.com was done so well I have never lost signal once. It may have been because I treated my installer like a human being. There is one cable that runs in the middle of the floor, but I live a pretty simple life and things like that do not bother me. I could always fix it myself, something many people do not know how to do. I do recommend http://directv.cape-wireless.com

SUBSCRIBERS BEWARE!!!!!

The equipment sucks! I had three HD DVRs replaced within the first 8 months. Their own web-site has customers complaining about the new Black Box DVR. But when you speak to the Tech Dept...they have never heard of anyone having any problems...mush less three times! LIARS!

After my 18 month contract was up...I cancelled the service. Now the F-heads say that I agreed to extend my contract to 24 months when they replaced the HD DVR. LIARS...CHEATS!

I sent them my last payment today. I called to tell them I am not going to pay for the extention. Of course the story changes now. They say I initially signed a 24 month agreement. F-ing LIARS!

I signed up with Dtv at Circuit City. Too bad Circuit City is closed...or I would through the F-ing dish through their window! I can't wait to hear about Dtv following in Circuit City's footprints!

After 9 years of being a loyal DirecTV customer we decided to go with AT&T U-Verse because I'm tired of paying monthly rental fee's for a box that I bought plus paying DVR fee's and by the time you look at the $71.00 your like, What did we get?

Our channel selection is nill! we get nothing for what we pay, I have a basic plan.

So we cancelled DirecTV. Surprise!! They want $3oo.oo for the remainder of the CONTRACT.

CONTRACT? I NEVER signed a ........ ? Wrong! AT Best Buy when we purchased this box we signed a contract saying we never own the box and it's DTV's. I thought the only agreement I signed was the box ordeal I never realized a signed a 2 year agreement with DTV?

What a bunch of crap! 9 years and I can't just up and end our business arrangement, they have to pull some kind of sneaky caniving BS like this? NOW on top of the box that I bought they will be sending a recovery box for and charging me another $300.00

DirecTV SUCKS! I would NOT recommend them to anyone! Steer clear of these CROOKED BASTARDS!

While they are not perfect, they have always done everything possible to keep my business. I have received numerous perks over the last 10 years.

WATCH OUT PEOPLE! DirecTV can practically rob you! That's right....somewhere in that contract you sign....you give them the right to go into your bank account and take any money you owe them....without your permission. They did it to me....Real Nice DirecTV....go break the back of the already broken backed Americans out of work......NEVER AGAIN will I be one of their customers! NEVER!

NEGATIVE INFINITY STARS. Directv was the worst, and I have used both DISH and Comcast. They did not send the correct equipment for installation the first time. I called the number that the installer gave me to reschedule, but it was subcontractor. Directv consequently reneged on the MP3 player they had promised because I used the subcontractor. Once the correct equipment was installed, it frequently lost the signal and took over 5 minutes to reconnect. The second receiver would frequently loose its billing info forcing me to contact them to reset the receiver. They billed me for equipment replacement insurance I never ordered for the first 5 months even though I contacted them and canceled each month. They tried to bill me for $511.13 for not returning their DVR even though I returned it immediately after canceling at the end of my 2 year commitment. The immediately sent me 2 threatening snail mails. It's too bad their customer service, equipment, and inventory control doesn’t match their billing. DO NOT SUBSCRIBE!!! YOU WILL REGRET IT!!!

The only reason I left DISH (the best) was because they wanted to charge me hundreds of dollars for a DVR after years of loyal service. I wish I had just paid DISH and never dealt with Directv.

Reasons Not to Choose DirecTV (DreckTV): A Review




I've owned two high-def (HR-21) recorders and one standard-def receiver for the past 10 months, and here's what I've found:

1. If DirecTV physically damages your audio video equipment on installation, they refuse all responsibility, refusing to pay for repair costs (after initially agreeing to do so and firing the tech). I'm out several hundred dollars in replacement costs for a speaker that the tech put his knee into.

2. They bill for premium channels not ordered and then state since the channels were available reversal of the charges are not possible.

3. Promised credits never materialize on the bill.

4. None of the equipment is guaranteed beyond 90 days; your choice is to either pay for an ongoing monthly service plan or the full cost of the repairs/replacements.

5. They nickel and dime you to death with extra charges (e.g., more than one receiver, HD reception). The ultimate charge is far more than the advertised cost.

6. The remote is not ergonomically designed, with the buttons being unlit, very stiff and difficult to use for anyone with a joint disorder (and if you don't have one to begin with, you may by the time you've finished using this remote). Unless you hold the remote number keys down just the right amount of time, either the number will not register or it will be repeated (e.g., pressing channel 2 may result in channel 22). However, pressing and holding the up or down arrow key buttons does not result in cycling through a menu; instead you must press repeatedly to arrive at your selection. Unlike other remotes, this one is not at all forgiving if you do not point it directly at the receiver and TV. (Although one is located above the other, they may or may not turn on/off simultaneously.) It is white and dirties easily. On the plus side, the rubberized back keeps the remote from slipping around.

7. Only one channel is available from local stations that broadcast multiple channels. For example, the local PBS station broadcasts one hi-def channel and three standard definition channels, but only the former is available.

8. The audio and video are not always in sync; sometimes resetting the unit helps, sometimes not.

9. Changing channels is not instantaneous, in fact, not even close, taking 4-11 seconds.

10. Sometimes when the DVR requires resetting, previously recorded programs are not available.

11. Although you "purchase" the DVRs at $200 each when initiating service, you don't really own them and must return them to DirecTV or be charged once again for them.

12. Attempting to record only the new episodes of a series does not work if the same episode appears later in the day or the next day (e.g., some news shows on MSNBC). The DVR will record multiple copies of the same show, unnecessarily using hard disk space.

13. All too frequently the receiver must be reinitialized using the reset button; this takes 10 to 20 minutes, so if you are intending to watch a program, you're out of luck.

14. At times, there is no reception when it is snowing; perhaps this is a problem with Dish TV, as well.

15. Appointments are often either not kept, or when they are, are late. Phone calls are commonly not returned. Repeated attempts to resolve problems are futile. Some representatives are as pleasant as the Borg.


*** DirecTV is quite possibly the worst cable/satellite provider on the planet. In summary, if you don't mind shoddy & poorly designed equipment, missed appointments, and unethical behavior, you'll probably be delighted with DirecTV (the picture truly is terrific). However, given the overall inferior quality of its equipment and practices, DreckTV might be a more accurate appellation for the company.

*** If you already have the misfortune of being a DirecTV customer and experience similar problems, it might be useful to contact the Better Business Bureau and your state's Consumer Affairs Division in the Attorney General's office. A review on Angie's List wouldn't hurt either.

This is the worst company, liars, and thieves. They definately are guilty of bait and switch. I started service with them January 2009 and ended service March 2009. My credit card was charged twice $97.86 I called to find out why my monthly bill was $97.86 when it was supposed to be $49.99, they said I needed to go online and apply for a rebate, first time I ever heard about this. So I went online to do this and the rebate was only for $17, which would make my bill around $80 monthly. I was furious. I signed up for the $29.99 service and with my extra boxes and DVR it was supposed to equal $49.99 a month. I called back twice and nine emails later, still have not spoke to the same person more than once, no one can tell me why my bill equals $80.00 a month. I cancelled my service and they said that I would be responsible for an early termination fee. I never agreed to this and did not sign any contracts. They said they would still charge my card on file. So I cancelled my old credit card and got my bank to dispute the charges already charged. They will not get one more dime out of me. I have already reported them to the Better Business Bureau and have every intention on writing my States Attorney General's Office. They are lying, bullying, and stealing from consumers and they need to be stopped. I wish that I had never left Comcast, was always treated with respect.

DIRECTV is great! Never had a problem.

For financial reasons, I chose to suspend my DirecTV service in 7/08. I was told at the time that I could call on 1/6/09 and cancel my DirectTV service. I called 1/7/09 and terminated my service. I confirmed with the rep multiple times in the phone call that I would NOT be charged an early termination fee (ETF). She assured me each time that I would not. A couple weeks later I received a bill from DirecTV with an ETF on it. I called the next day and was told that because I suspended my service, that my contract was extended the amount of time my service was suspended, therefore I was billed an ETF because my contract wasn't up for another 6 mos. NO ONE EVER in previous conversations with reps mentioned this to me. I expressed this to the reps I spoke with that day. I called, spoke with a first line rep. Didn't get anywhere, spoke with supervisor. After 20 mins. of hold time and researching, I was rudely told that it is a valid fee and that no one in this company will be removing it. I found the Office of the President's phone number located in Boise, Idaho. I called, spent more time explaining my situation, and still got nowhere. After 2 hours of fighting this, I gave up. None of the reps I spoke to were able to answer my one question with any satisfaction from me: How come I'm being held responsible for reps giving me incorrect info and not documenting their 'system' correctly? Instead I was told repeatedly that it is a valid and it will not be removed.

DirecTV is a horrible company with horrible business practices.

They charged me $150 for one day of service. I canceled because we did not have an HD dish on the roof of our condo and they wouldn't put one up. So DirecTV canceled me and sent me a bill for $150 for cancellation. I asked to be taken off their direct mail and I am still receiving mail TWO YEARS LATER from them trying to get me back. I have asked TEN TIMES to be removed AND it's on record when I call that I have asked to be removed.

I received ANOTHER mailing yesterday.

DirecTV SUCKS. Do not do business with them.

I will start from the beginning. Ordered then finally installed 6 weeks later. installers tracked mud in my house, didnt care and left without showing me how everything works. System went down 2 DAYS LATER. Customer Service said it would be 3 weeks before a tech could get out. I cancelled the service. They continued to bill me even though it was terminated. They sent boxes out to recover my hardware, they sent to wrong address and decided to bill my account $1200. I called and was told new boxes would be sent, they were received and equipment was sent back. Called to get my credit issued and they issued 60% credit with a bunch of fake and phony fees, taboot they said the credit would take 6-8 weeks. I spoke to Directv at least 8 times during this entire process and I will say it is absolutely the worst customer service I have ever received. I will be issuing a statement to my states Attorney General's office. DO NOT DO BUSINESS WITH THIS COMPANY, THERE ARE TOO MANY OTHER DECENT COMPANIES OUT THERE.

Horrible company! Extremely deceptive and confusing billing practices. Also, they did not honor my 'rebate' which guaranteed a price for a year. Why? Because I applied by phone (per their directions) because I was unable to get to a computer. Crooks!!!! The only reason I used them is that I have no other choices in my very rural area.

DIRECTV SUCKS They are fn thieves they should be shut down. Don't ever buy a receiver at Best Buy and think it is yours. Best Buy and Directv sleep together know one will tell you that your hard earned money is buying only a leased piece of equipment.