HORRIBLE! Everything from the service itself to the customer service. The service first of all was horrible... the cable never worked, it would shut off by itself and i had to play with it for 45min before i could get it to turn back on. The channel selection was crap. I didn't get half as many channel i did with Time Warner, and dish was charging more. Alot of the channels were in Spanish! I only had them for not even 2 months..i had the guy come out to my house twice..and about 15 phone calls, and had to send a box back. They send you a pre -labeled box to put it in...and i had to go out of my way to find a ups store to return it. Dish then sent me an email stating they received the box, then a phone call a few days later telling me they never received it.

They sent a man who did not speak English to come to my house and install the boxes. I had no idea what he was trying to tell me and he could not answer any of my questions. He installed a dark grey wire around my white walls and white moldings...which made holes in the walls and dirty fingers prints everywhere. They did not give me HD boxes which is what i was paying for. HE took an old dish satellite off the roof from a previous tenet and he would not take it with him but put it next to my garbage cans- and the garbage men refused to take it also.

I had to fight with customer service for someone to speak English to come back out to my house, and make the boxes work. They send two men who did not speak English...this did not help. Customer service on the phone was rude and unhelpful, one guy wanted to call me back? but never did.

I canceled with Dish.. i could not take it anymore, they told me i was locked into a year contract and would be fined $333 to cancel. I never agreed or signed anything locking me into a year contract. They could not produce any evidence and after arguing for days with them they agreed to cancel with out a fee. I returned the boxes and then got a letter stating I would still be getting the full $333 fee. So again I had to call and fight with customer service. Oh< and they wanted me to go outside and take the satellite off the roof myself!

Two days ago..after i have canceled with dish over a month now...they charged $5 to my checking account!

The entire experience has been a nightmare! If you are thinking of signing up with dish SAVE YOURSELF! THEY ARE HORRIBLE IN EVERY WAY! A NIGHTMARE!

I signed up for service over the internet 4 days ago, I had a installation scheduled for 8-12pm this morning, but got an email & phone call at 8pm last night to change my installation to a week-and-a-half later due to "scheduling conflicts". Who allows you to schedule an installation appointment as quickly as the next day, then calls only 12 hours before to cancel the appointment. I thought, "Does this company have no regard for working people? The fact that I took a day off of work did not matter to them at all. If they had "scheduling conflicts" they should have noticed this long before 8pm the night before the appointment I would think...?" When I called to cancel my service (@9:05 GMT) the poor gal didn't speak much english so I kept having to repeat myself or have her repeat herself. I thought, "Dish Network, bad way to start off!"

**REDEMPTION IN HAND** I was almost convinced to keep my cable since I've had it for 20 plus years with the only complaint big bills per month; but I decided to go with a local satellite dish installer. This installer was not only able to install my dish by the next day but also do it professionally before the big game --- woohoo! Since the time of installation I have been on the phone with Dishnetwork 3 times to discuss billing & receiver errors made by the local installer. All of the calls were made during the morning or early afternoon, in each case the rep's were professional, courteous, fluent english speaking & were eager to do whatever I needed to make me happy. The end result is getting tv that looks as good (or better) than cable with discounts to my account that save me almost $30 a month compared to cabletv with less channels.

Overall I would suggest calling & dealing with rep's in the morning or afternoon, even on the weekend they all knew their stuff! I'm so impressed that I changed my rating & would highly recommend Dishnetwork! Kudo's to Dishnetwork & all their reps (well most), you guys rock!!!

I have nothing but good things to say about dish network. I have been a customer for 7 months and everything has been great. The picture quality is outstanding. The equipment is very reliable. I even get a picture during rainstorms (well, most of the time). Dish network is competively priced. I really think most of the reviews you guys have written are over the top. You probably represent the 10% of Americans that kind find a job and therefore you have nothing better to do than display your anger towards different businesses.

Being a employee might taint your opinion. The DVR is CRAP! May still have tubes in for all I can tell. Horible user interface! Hear Direct TV is integrating TIVO interface. Leave Direct TV in the stone ages by itself. My building has Direct TV but I am looking fo ANY alternative....

Where do they get their Customer Service Reps? They are the most surly, rude, and incompetent individuals that I have ever had the displeasure of dealing with. After finally deciding that enough was enough, I asked them to come and get their equipment... I no longer wanted to deal with the constant equipment failures and the long waiting periods for repairs. I was told that I would be charged $120 for terminating my contract early. The "supervisor that I spoke with assured me that she had the authority to waive the fee, but refused "just because". I eventually told her that it would be worth the fee to no longer have to deal with their poor service, and would she schedule me for a disconnect.
She hung up on me. Now, I don't know when or if they are coming to get the equipment, or what.
I have made a BBB complaint, and will be broadcasting my dissatisfaction far and wide. I am trying really hard to resist the temptation to take a ball peen hammer to this junk they brought out and installed, but there is no way that I could render it any more useless than it already is.
DEAL WITH THESE INCOMPETENT IDIOTS AT YOUR OWN RISK! YOU HAVE BEEN WARNED!

WOW. The absolute worst service I have ever encountered. From the first day of installation, we have had issues. How would you like to wait 7-10 minutes for your satellite to actually come on each and every single time you turn on your t.v.? We had a service guy out, ordered a replacement model, spent HOURS on the phone to tech. guys to no avail. COUNTLESS HOURS being put on hold, only to be disconnected, and still no help. As if waiting for your t.v. to activate immediately wasn't weird enough, the dish would automatically shut itelf off EVERY 30 minutes. An annoying fan-sound would start and anything we tried to DVR would stop. We lost all of our favorite shows/programs...and yes, we continued to call. After calling each week for the next 5 weeks, we were then told they could send someone out to look at the outside wiring, however, that individual could not come inside to determine if problem persisted or desisted....and they wanted to charge us...Nice....this last phone call was 2 hours 13 minutes total....we cancelled and while on the phone, they disconnected everything. AMAZING....access to everything else, but our problems...NEVER again......and I have a huge mouth and have no problems telling every single person I meet, just how rotten our service with DISH was.....

This company has to be one of the worst for customer service on the planet!
I am still mystified by my experience with them!
In short, I have their service at one of my homes and called (3 times!!) to request that their service be added to my second home.
I feel certain I got a contract call center operation each time I called----the people knew nothing about my request,they read from a sheet about the different plans but could not answer a single question about them, they all took FOREVER to research it, the first time they tried to transfer me and hung up on me. The second and third times (silly me, but I kept hoping!) I got different information but again zero help, and no one knew how to process a request for additional service. The third time was memorable as a supervisor accidentally connected me on the line while he was very impatiently telling the associate I had talked to what she should say to me! (And none of it was helpful!)
Here I was----offering to give them additional revenue with a new service at a 2nd location, and they never were able to figure it out!
3 times were enough---I am switching to Direct TV!

Buyer beware. We switched from Direct TV to save some money, the constant theme these days. When we talked to the representative on the phone to sign up, we told her exactly what stations were most important to us and that we didn't want the service without these stations. But it turns out they don't offer ABC in our area. When we called, they basically said tough, you signed a two year agreement. Dish also has quite a few more technical problems with HD than does Direct TV. With Direct we would get occasional macroblocking. But with Dish there are quite a few more problems: during 80% of the shows we get an orange screen for at least several minutes of the show; with over 60% of the shows the voice and picture are out of sync by about 45 seconds to a minute and this can last for 10 minutes or more; we get macroblocking during every show. When I called about these technical issues, they said there was nothing they could do and that they might get fixed in future releases.

The user interface on the DVR is horrifically bad. We had TIVO for years and really liked it. The DTV interface was more difficult, but they kept improving it. The Dish interface is a case study in what a user interface should not be. The screens are not intuitive. It is very difficult to find the path to recordinig shows. If you record a show, it does not give a list of channels it appears on, it picks for you. So if you select record new shows only and the station only has reruns, you are out of luck. With DTV shows are automatically grouped. With Dish you have to set it up. We set up a pass to record Castle. Now we get Castles of Europe recording and can't get rid of it. I record the CBS Evening News and have it set to keep only one episode at a time. It always keeps at least two and sometimes six or more. When you fast forward with DTV and then hit play, say when your skipping the commercials, it backs up a little assuming you overshot. Not with Dish. It stops and you have to back up. Unless it doesn't, which also happens. I could go on and on, but I think you get the idea.

And yet tonight 09/07/09 every channel on my two receivers claim that I am not authorized to view them. After 25 minutes on hold the line goes dead then only a busy signal.

That is not good customer service.

I've never had Dish Network but I can tell you from my experience with them that they cannot be any good. I was receiving e-mails for a Dish Network account that was not mine and not under my name which included private information such as the account number. I e-mailed them and told them that this was not the right e-mail and they never responded. Twice I talked to actual customer services representative that said the problem was fixed but I still continued to receive the e-mails. Now I have called a third time and am hoping that this time, they have actually fixed the problem. If their customer service is that bad at fixing a wrong e-mail address than I can't imagine how awful they must be when more difficult problems arise.

I just want people to be aware that if you sign a contract with dish they can change the price you are paying and the service. My bill went from $40 a month to $65 after 13 months of service in a 18 month contact. YOUR CONTRACT ONLY BINDS YOU TO STAY WITH DISH, IT DOES NOT LOCK IN THE PRICE THEY TELL YOU WHEN YOU SIGN UP.

How come it's always a problem to install the dish? A couple years ago I was living with my parents and they ordered dish network and when the guy came to install it he couldn't find anywhere on our 2 acres to put a satellite dish. WTF?! There are dishes all over my neighborhood, there aren't many trees in the yard, and 10 years ago we had our own satellite dish that we used. But for some reason this "professional" couldn't figure out how to get us service. Fast forward to today. Dish network guy comes to set up at my apartment. There are satellite dishes all over my apartment. But this guy couldn't hook up my dish either. WTF?!!!!!!!!!!!!!!!!!! I have been waiting 3 weeks for some guy to come over here and say he can't do it when I'm looking right at a Direct TV dish 10 feet away from my apartment. Now the big game is on Saturday and I have to cancel plans for my friends to come over and watch it. Lazy ass installers don't even try to find a way to help you if it looks like they may have to do more work than just hooking up wires. This is ridiculous, this must be a major problem for them so why don't they having prescreening in which they come here to figure out if they can install before they come back to install. But no they are making me wait weeks to tell me no. The second he said no I called the cable company to make an appointment. The cable company is expensive and has crappy customer service but they will have it hooked up if just 5 days. After the big game still though. Thanks for fucking up my weekend DISH Network.

Service dropped every time it rained. DVR that wants to record adult programs on 2nd tuner in daughter's room--and that crashed receiver when stopped. A movie recorded in 23 one minute segments. Screens are oriented toward making it too easy for anyone in household to order pay services or upgrades. Too many problems to list. Certainly not TIVO quality. Using their latest receivers too.

I wanted to cancel immediately at install, three days into service, and then 13 days into service. Customer service did anything to try to make right and said I had 30 days to try service and cancel without cost. On day 26 I canceled. They claimed they never had a 30 day period to cancel and insist on charging me $360 early termination fee. Quite simply, they lied, they didn't keep the phone recordings, they claim they aren't even capable of contacting the representatives by the codes they had given as contacts.

Calls get transferred from one person to the next and nobody is capable of terminating the contract. They are a desperate company with inferior technology that will do whatever they can to make a buck and that doesn't deserve to remain in business. Don't give them your business. Look at U-Verse if you can, or else Comcast with TIVO series 3. If you do go with Dish then do it with them directly instead of through one of their resellers. The resellers just add unnecessary costs and terms.

A lawyer may contact me for action against Dish Network. I expected to be able to terminate the contract within 30 days without cost as I was assured multiple times. Also please contact me if you were told of a 30 day period.

Paul Baumann
Marietta, GA
spamsnare@gmail.com

They offer a Gas Voucher if you sign up with them and then make it also impossible to redeem the Voucher. They set a short response time, don't provide directions and make special requirements - knowing that everyone will be disqualifies.... bottom line, they are unethical, if not crooks!!!!

i awoke to 'no signal' and the tv down again....i have spent too much time on the phone with dish

the error message 'My receiver was too hot....145 degrees....error 355'
the cust rep told me that the box had to be replaced and i had to disconnect and reconnect it when the new one arrived from the warehouse ups
i am disabled and this would be hard for me to do
additionally, the cust rep had a strong accent and would not answer direct questions
her supervisor stated that they would charge me $50 to have someone replace their faulty equipment for me........unacceptable

the third person i spoke to said the box does get hot and to turn it off and she would reset it from the office and call me back.........so 3 different solutions from 3 different cust reps

dish network locks their customers into contracts because they have to to keep their customers.
if they didn't, they would lose accounts within 2 months of service....bad reception and bad customer service to put it politely
I am posting this comment today in fear of a fire and this is a log of my conversations to resolve this problem with the cust reps. if anything does happen then i have proof of what occurred.
I WOULD NEVER RECCOMEND DISH NETWORK TO ANYONE.
I REGRET CHOOSING THIS AS MY PROVIDER.
THE CUST REP THAT I SPOKE TO LAST SAID THEY HAVE 14 MILLION CUSTOMERS AND THEY DO NOT PAY ATTENTION TO WHAT IS POSTED ON THE INTERNET........I THINK THEY SHOULD

they may have cheapest price for cable, but not with internet.
I called them to get tv first and set that up, they charged me 50 dollars on my credit card.
later I called other company for internet service, they had way cheaper package deal with tv and internet, so I went with them and called dish network to cancel the service.

the day of cancelation, they said they will refund me that $50 7-10 bussiness days so I waited 10 days and I called them. billing department told me they will give refund back 5-7 bussiness days, again. so I waited. today is that 7 days after and I still did not get that refund. I called them again. they say I should see that by a few more days, by next monday, but I don't trust them anymore.

one more thing that they are so worst company I ever met is who ever did cancelation in that department, they don't work with billing department. so, IF YOU WANT TO CANCEL YOUR SERVICE WITH DISH NETWORK, YOU HAVE TO CALL EVERY DEPARTMENT AND MAKE SURE THEY GIVE YOU CONFIRMATION BY NUMEROUS WAYS LIKE RECORDING CONVERSATION OR GET CONFIRMATION NUMBER OR NAME, ETC..

Well. I'd have to say my experience has been great. No down time and they have supported me with most problems quickly.

What a joke. I recently got Dish thru a trird party Graves Satalite. They are also a joke.
I line of complete B.S. I would not recomened this to anyone. Neither Graves nor Dish Network.

I have been a Dish Network customer for 6 months and I already am regretting it. I have called numerous times to get my bill straightened out. I am pasteing my calls in this also.
3/11/09
Calling to check the services that have been set on my account
Sarah
HD receiver
HBO & Stars 3 months – Cancel by June 10th
Cinimax for 1 year – Cancel by March 11th of 2010
Classic silver 200 – 25.00 credit for 12 months
Local Package
Free setup and install

3/12/09
Dave
Operator ID LJ9
Sending a 3rd receiver and reversing the charges for the receiver.

3/23/09
Mack
Operator ID Z4V
Virginia Call Center
Updated to new phone number
Setup for the service call to have the receiver installed at no charge
Account is all screwed up.
Nothing is coded right and the promotion is not correctly entered
Updating the HBO stars 3 month package starting today

4/2/09
Laray
Operator ID 7PN
The charges will be adjusted on the next bill

7/23/09
Alexandria
Charges placed on my bill for HBO and Starz that are suppose to be free
Asked about the charges for the HBO and Starz on March and June bill
A full credit of at least 79.92 will post on next billing cycle
No Credit for pay per view charges

7/27/09
Drake Op#7ln
Credited 22.00 HBO & Starz from the 5/27/09 Bill
Asked why I am being charged 5.00 for the duo receiver
Drake said that the only credit for receivers are for only one receiver
I informed Drake the agreement was that if both receivers are hooked up to the phone line both will not be charged
10 month reversal of the receiver of the 5.00 will be set up.
2 pay per views @ 9.95 credited.
Call ended

7/29/09
Edgar qudz marcus op 7vo
Asked for my payment date to be moved one time to 8/17/09
Can not do that unless I remove my auto-bill pay and lose my 1 cent cinemax promotion
I told edgar to remove the auto bill pay and cancel the cinemax
Auto bill pay and cinemax are cancelled

8/29/2009
Ella
Operator ID FVV
Asked about why my promotion ended.
Ella informed me that it was for 6 months
I informed Ella that the agreement when I signed up for the package was for 12 months
Ella was not going to honor the promotion so I asked for a supervisor
Transferred to Ann Operator AS2
Asked Ann why I am not getting the agreed upon promotion anymore
Ann also said it was a 6 month promotion.
Transferred to Gina operator ID N0H
Loyalty Department
Explained to Gina my promotion that was sold to me was for 12 months.
Gina told me that the only promotion they had was for 6 months.
Gina could not extend the promotion.
Asked for her supervisor
Transferred to Amy (No operator ID)
Coach
Customer loyalty department
Explained the same thing to Amy.
Amy transferred me to Executive offices
Transferred to Michael Buendia
I told Michael that I wanted every piece of paper that was associated with my account mailed to me
Michael said I will have it in 15 Business days.
I informed Michael that if did not have it in 30 days I will cancel my services and not be held
Liable for the contract
Michael told me that if I did not have the documents in 15 days he will release me from the contract.
Phone call terminated by me

This company has a huge problem in their billing and customer service. I do not see how JD Powers and associates named Dish Network #1 in customer satisfaction. If my post doesn't prove to you that you should run to another company then you are one hard headed person. I never really had this much trouble out of Comcast. I think I will cancel Dish and tell them to stick their cancelllation fee up where the sun doesn't shine.

I had been a loyal customer for 7 yrs 10 mo 19 days, I originally had to purchase my recievers and satelite at sears, back before they ( dish network) supplied them and had to pay for installation due to living in a 3 level town house. My main reciever went out a week ago, just as I was getting ready to go out of town, I had my adult daughter call for me to take care of getting a new reciever, but she had to turn over the phone to me to verify the replacement of the equiptment, at a cost of 37.00 for replacement and shipping and handeling, then to be told to send my old box back to them or be charged for it. when I got back home 3 days later i called dish back to explain that I would not be sending the box back because I had purchased it out right 8 yrs ago the csr told me to be specific it was 7 yrs 10 mo 19 days. i was put off with the remark, but kept trying to find out why they were going to charge me for buying my our equiptment and not sending it to them. then the charges for the new box. then I brought up the subject of why my bill was so high, I have the top 100 and 2 recivers that I had to buy way back when and pay 51.00 per month and my son who lives a half a block away just recently upgraded to dvr for 2 tvs and had the top 200 and now he pays only 63.00 per month. the csr was not helpful at all then he said let me put you through to the loyalty dept. that lady was a real butt. she had an attitude right from the start and said why do you think you should you pay any less, I told her that I owned my equiptment that I had to purchase 8 yrs ago, and I didn't think it was fair i pay the same price as people that get their equiptment free today and I pay the same as them. she then repeated the same line,, so why do you think you should pay less than everyone else. she said it with a snotty tone the whole time on the 1 minute call that I ended. every comment in this review is so close to my experience it is scarey. and I would like the ones that have been lucky and not have a problem for 7 years to count your lucky stars,and to call for a question on your bill and act like you dont understand what they are saying and find out what real butts they are. I was a loyal customer but feel like dirt now and will find a better dish server in the near future,, do not choose dish network. do homework first do a phone call first please.

I had service men out to fix a "loss of signal" 2 times without fixing the problem. On the third time we couldn’t get signal I called and canceled the service losing faith in their ability to correct the issue. I canceled the service 05/19/09 with them owing me $48.98

I started getting phone calls on my cell phone from Dish asking for a payment of $61.02 charging me an early disconnection fee of $110.00

08/19/09 I spoke with a Dish supervisor and was told there are only 3 cases where the early termination fee is waived.

1 Death
2 Active service
3 Being putt in a nursing home

I filled a complaint with the Better Business Bauru BBB of CO. CASE#: 75090559

i was a dish customer for 7 or more years. during this time they had taken programs off and went up on the price. after that lkength of time i decided that i would cancel and try direct tv. when i called to cancel they went balistic and told me that they would upgrade me to a digital reciever and upgrade my program one level for the same price that i was paying and would maintain that price for 24 months. i agreed to this (my bad) and they came out and installed the reciever but the technician could not get the remote to control the tv. i called back a day or two later and found out that they were charging me 137.00 for what they had done and that i had signed a 2 year contract that would go up in 12 months (which i probably did when the tech stuck about 5 pages in my lap for me to sign) i told them to cancel my service and they said it would cost me several hundred dollars cancellation fee. i told them to cancel anyway, it would be worth it to be rid of them. got a high dollar rooftop antenna and get stations out of Dallas, Ft worth, Austin, Houston, and Waco (where i live) Sure is good to watch tv and not have all those sales channels and not paying a BILL EVERY MONTH. try direct tv first, you'll be better off. donald james

Terrible! Their "customer service" is a joke. I just tried to get tech support and their telephone system got me in a loop that I could not get out of. When I answered "none of these" hoping to get a live person I was presented with the menu options that did not apply. When answering "none of these" - back to the original menu. No way out of it. I have 2 receivers that are not compatible with each other. I tried to load a recorded program to an external drive to watch it on my other TV. No way. It worked at one time but no more. "Customer service" answer - too bad there is nothing we can do.
STAY AWAY FROM DISH!

Horrible, I order the service thinking it was great the CSR lied about our favorite channels, "you can cancel anytime" he said, Great; after a week I called and cancel the service and they slammed my credit card for 400 dollars, plus they overdraft my account and the bank charged me 39 overdraft fee. It's not fair money does not grow on trees have to work hard to earn. They lie and lie just to get you signed up and then charge you whatever they can.

They suck, 0 stars would be fair for them

Dish network is THE WORST satellite provider there is! We are CONSTANTLY losing signal, and the people that come to fix it clearly do not do it properly because it goes out at least once a week. Our DVR skips and our reception scrambles, on ALL TVs. Sometimes we can't catch certain channels on certain TVs (explain that!) and every other night, it does this stupid thing where it has to "download program information" and you can't watch tv for like 5 minutes while it gets the latest program info. Such an inconvenience! Another thing I HATE is like once a week I will be watching my favorite show, and my tv will AUTOMATICALLY turn to the DISH channel by itself! It is soo irritating. If you want to keep my business, don't change the channel when I'm watching something I want to watch!! It's all just horrible. And the customer support line is TRASH! We are switching to Direct TV at the end of this cycle, and I'll be DAMNED if they make us pay that contract cancellation fee. DO NOT GET DISH NETWORK!!!!

Billing , service, tech support, and customer interface are all terrible.
I signed up for DISH in March of 2006. In June, we PURCHASED AN HD receiver to go with the HD service we leased for my son (he paid!) We hooked up a phone line so we would not get billed $5.98 a month for not having a phone line connected. In over 3 years of complaining and asking for the bill to be modified, DISH never reimbursed me for this charge. Over $216 that they owe me.

I love how you can upgrade your service online, but not reduce your service. You must call and speak to someone who spends the entire time telling you how much you will miss by not having HBO (sucks!) or STARZ or SHOWTIME. After dickering over the details you still don't get billed properly. Took me 5 calls to straighten out the monthly charges after I dropped HBO. And of course they never got the phone line issue right ("Are you sure it's hooked up? - Yeah I pay my bill on it - you have a record.)

WHen I cancelled the HD service I told them I still wanted to have a receiver for regular TV and return the HD receiver. I was told in 2007 I couldn't return the HD receiver - I owned it, and they wouldn't buy it back.
So, in March of this year, after reviewing our usage I decided to reset our account and change to 120 channels instead of 180. Found most of what I wanted was on the 120. 2 months later they sent me a bill for $740.00, claiming I owed them for a DVR and an HD receiver(the one I owned that they wouldn't buy back), as well as back charges for HD SERVICE THAT I GOT RID OF 2 YEARS PREVIOUSLY.

At this point (June 10, 2009)I decided to cancel, and went to Verizon FIOS for TV, Internet, and phone. Best thing I ever did.

Sent them back the one receiver, so they credited me for that to the tune of $200. They wanted the other receiver plus the stuff connected to the satellite dish itself. I don't have a ladder that will let me get up where they put it, and they wanted $99 for removing the dish, but only if I paid the bill outstanding in full. That is not going to happen. On July 12 they sent me a bill showing a zero balance, claiming a write-off of $914.00 on an uncollectable bill, despite the fact that I had called and sad I would pay a portion of the bill relating to my services to date, and would return the Dish stuff and second receiver as soon as I got a ladder. Didn't matter. Seems the first thing they tell their customer service employees (what an oxymoron!) is not to listen to customers at all. Do what you like, we have all the cards.
So, now I have a collection company calling me on a daily basis trying to collect the money.
I wish them luck.

On June 2nd, due to my divorce I needed to cancel my Dish sevice. The first rep was very nice and explained that a box would be sent to my address with pre-paid return labels for me to return rented equipment in. The box didn't arrive. I called Dish on June 23 inquiring about the box and was advised by a very ditzy rep that it could take as many as 23 days to arrive, so should be there that week. No box arrived.

I called again on June 26th, explained that the box had not arrived and asked that another be sent. Again no box arrived. On July 8th, I called Dish again and explained that I had requested two boxes and none had been received. The rep was very pleasant and promised to send me another box that would arrive within 5-10 business days. No box arrived.

On July 23rd, I sent an email to Dish Network explaining that I had requested 3 boxes and that none had arrived. The email response asked me to call again. I called again on July 24th and explained the entire situation to a rep and was advised that I should receive a box within the next 2 business days. No box arrived.

On August 6th, Dish Network made an unauthorized charge to my debit card for the equipment in the amount of $300, overdrafting my account. I called on August 7th, explained the entire situation to a supervisor and asked that another box be sent and that the fee be returned immediately, because I can not afford to have my account overdrafted. The supervisor became very rude to me and advised me that the fee would not be returned and that no more boxes would be sent. It was my problem.

I sent another email to Dish on August 7th, following the call and am very unhappy with the way I've been treated. I have doubts that any boxes were sent.

It's a sad commentary that the services we PAY for are returned with the worst type of customer service. I have been a Dish Network customer for years, and it has gone consistently downhill.

To help anyone experiencing problems with Dish Network, BYPASS ALL THE LAYERS OF CUSTOMER SERVICE AND DIAL THEIR "EXECUTIVE LEVEL PROBLEM RESOLUTION SUPERVISORS" AT:

720.514.8555, ext. 79103 (NAOMI)
720.514.8555, ext. 86124 (ALBERTO)
Lily and Adriana are another notch "above" that

Better yet, send a letter to the attention of their executive team and board:

James DeFranco, VP of Sales and Distribution
Charles Ergen, President & CEO

After Dish Network was unable to receive and process payments made online, which my bank cleared weeks earlier, they cut off our service.

This, while we were actively trying to resolve THEIR problem.

Upon calling their customer service, and answering the same questions through four levels of their 'customer service', they then proceeded to tell me that it was a problem with our bank.

After calling our bank, verifying the payments were cleared and processed, and calling Dish Network again, I called the number they provided to a "SENIOR" problem resolution supervisor. Of course, this person was unavailable so I left a message for this 'supervisor'. Needless to say, the supervisor did not return my call, and I had to re-start the entire process from a general number.

To date, they have not restored our service. They are still unable to accept our online bill payments; and they continue to claim it is our problem. But, we've resolved that by canceling our service with them. IF YOU'RE CONSIDERING THEIR SERVICE, DO NOT GO WITH DISH NETWORK! AFTER NEARLY 10 YRS WITH THEM, I DESERVE BETTER SERVICE AND SO DO YOU.

Do you really think that Dish is any worse than Direct tv? Every complaint on this site is also applicable to Direct Tv which we have had for years. I mean every one of your complaints.!
service reps that u can't understand, out of country, program details messed up, long waits on the phone for customer service, lousy installations( depending on who does it of course) misbilling at times, etc, etc, etc... come on people, it is called greed! They all exhibit it and don't much care about you. It is your choice to decide for yourself. Direct Tv is soooo lousy that our bedroom box still has the old icons on the guide and only goes 12 hours in advance to see what is upcoming on the channels,, they won't replace it unless it quits, then we have to pay... although new customers pay the same amount per month as us and have newer receivers. Give everyone a break here, they are all sucky, I remember back in the 60s when they first started talking about pay tv, it was going to be a low fee, with no commercials,,,, then here comes cable tv, it sucked you got local channels only and still had to pay and get the same amount of commercials. I only put good on rating dish because bad would apply to all providers, if you want to complain about providers and are tired of them,,,,, put your antenne back up or your rabbit ears, you are gonna have bs with all of them...sooo gl...

Rating this company terrible is giving it to much credit. Customer service that's a joke & you better take a foreign language course to try & understand what's being said. It never fails that the signal goes everytime there's a few clouds in the sky. The only good thing I can say about Dish is that It's no worse than Directv, another worthless provider that I suffered through a while back.

They are all liars! Don’t do it!!
If I could have given AT&T/Dish NO stars, I still wouldn’t be satisfied. This service was the absolute worst decision I ever made! I was lied to from the get go by both companies. They spend more time playing the blame game on each other and less (or no) time fixing the problem. First, AT&T began charging me $300 per month for packages I didn’t have. For SIX months I called about this problem. My bill was supposed to be $100/month. In the end, when I finally got a representative who wasn’t interested in insulting or blaming me or anyone else for their issue, they had to eat $1200. Then, my husband got military orders and we didn’t have a house yet, so I called to cancel thinking the orders would get me out of the last 2 months of my one year contract. AT&T cancelled me with no problems but when I called to cancel the Dish, they informed me that I signed a 2 year contract and were going to charge $140 to my credit card! I told them I only signed a one year and they can’t “find” the contract to prove it. I also NEVER gave them a credit card number! They also told me that military personnel take their Dish services all the time and that moving, or going to WAR was not a reason to cancel the Dish. Lawsuits pending.

I was forced to cancel my Dish Network service due to the fact that the technician was unable to find line-of-site to install my dish at our new house. I had been happy wish Dish Network for 3 months at my previous residence. When we were informed by the technician that the installation was unsuccessful, we spoke with the customer service representative to find out what we could do. Unfortunately, unless we asked our new neighbors across the street to cut down their trees, there was nothing to be done. The customer service representative informed us that we would be credited $19 to our account and our account would be closed. He said nothing to indicate any further charges to our account, or a cancellation fee for “not fulfilling” our contract. This morning, I checked our bank account to find $243.46 had been charged to our account by Dish Network. When we called customer service we were told by several levels in the chain of command that it is our fault and that we have not fulfilled our contract, therefore we were being charged for cancelling our contract. We were not informed of this charge. Neither the installation technician nor the customer service representative we spoke with on Sunday informed us that we would be charged a contract cancellation fee. The only thing the customer service representative said was that we would have monies credited to our account. It is not our fault that a line-of-site could not be found by the installation technician. We have no control over the placement of satellites in space. We also have no control over our neighbors pine trees that are blocking the line-of-site. So, how does this equal us “not fulfilling” our contract? By charging us the cancellation fee, Dish Network is blaming us for these uncontrollable issues.

i can sum it up in one word SUCKS stay away from this headache

Minor problems since 2001, but customer service beats the dark side hands down. You can resolve problems without going to the corp. level (unlike the dark side).

DONT DO IT!! Read the reveiws I had it for over 1 year First i never got the rebates that were promised [100 free gas, Dvd camera or souround system, now they want to collect a 56.00 early cancellation fee, after all the problems i had especially when i would be on the phone for over 1 hour only to have it come on the screen not to contact dish that they are aware of the problem with the no picture. I have had cable, Dish, and now Direcet TV [ which is by far the best] also when they say x amount of channels alot of them are eiter duplicats or information about how to operate Dish. The best advice is Dont get it unless you have money and time to waste. If i could 0 stars just look at the rest of the reveiws and probably the 5 stars are employees or family members.

Where do I start??? Dish Network is the worst T.V. delivery system! They charge charges for items never ordered or given. I paid for the MLB package and in June they decided to disconnect the service AFTER it was paid for. When I called they reconnected me after calling for 3 days, but get this... THEY RECHARGED ME FOR THE TOTAL MLB PACKAGE PRICE! This means I paid for the same service two times. They reassured me after calling numerous times that this charge would be reversed. Never apologizing ever for the inconvenience caused me. Anyway, 6 months later I disputed the extra charge that I never paid to my credit card (do not ever give them your credit card info!), and they reversed the payment to Dish Network. Guess what Dish Network did then. They disconnected my service, after I already prepaid on the credit card for that month. After being switched to many people, most that spoke very poor english, I was basically told to go shove it.

I have reported them for the 2nd time to the BBB and switched instantly to Directv. At least with Directv, they overcharged me at first few months, but strangely (not used to it after Dish Network) they reversed all the erroneous charges on the next bill. Wow!

DO NOT EVER ORDER DISH NETWORK! unless you want a huge headache.

I agree with pretty much everyone on here. Dish network sucks and we have had countless issues. Not only did they not tell us they were no longer att they kept taking our money for the internet bill. They never know who we are which is such bull and are ALWAYS rude. I don't know how many times we had to set up ANOTHER account because we weren't in the system. It sounds like a good deal but it isn't. The receivers are bad and the cost is outrageous. My advice is pay more and get better service.

There service is bullshit. If there is any weather change, most of the connections will go.
When I called the Customer support person, They are the worst call center person i have ever seen. They don't talk with you. They simply yell on you.

Dish Network was fine for awhile once I got past the issue of them mounting the dish 3 times and leaving a boatload of holes in my building. Then they did a smart card upgrade. Week after week my receivers would quit working and I'd have to spend 30 minutes to an hour and a half to get them functioning again. This went on for 5 frustrating months.

Then one day they called me when I was home for lunch and wanted to do an equipment check. I said no, didn't have time and then said goodbye.

With Dish Network you pay ahead and there is NO prorated refunds. After I sent in my next payment on the very day that it was posted to my account they disabled my receivers to force me to call them and go through the equipment check routine. I called and cancelled but had to forfeit the payment I had just sent in. No one at Dish Network would waive the policy denying prorated refunds even though they had disabled service.

Bottom line - Their tech support is abysmal but there are a few individuals that are competent. (I probably spoke to all of them) They do NOT take their obligation to provide the service you pay for very seriously but they do take your obligation to pay quite seriously. Save yourself a lot of headaches and pass on Dish Network. It's too bad I even have to give them one star.

Many of their programs have the incorrect information describing a program in the guide. Wrong series numbers on the programs is one thing most common. Gaps, etc. Another thing, I have a DVR and, and for example, I want to only get the new (current) show of the Daily Show (on Comedy Channel) recorded. So what does the DVR do? It records EVERY Daily Show being broadcast (many repeats). Why? Because each description has the string "NEWS" in it, So the "program" sees "NEW", and records it. Why can't they fix this? Problems , like this one, are reported to them constantly, and they never fix it.

I would give them no stars but apparently I can't. I have never been as disappointed or infuriated by a company's customer support as I have been with Dish Network over the past week or so. They managed to alienate me as a customer before I even was able to flip on my TV. Their customer service was so disorganized, communication so awful, not to mention unreliable and unprofessional, that I never did get my dish or equipment installed. I have a timeline of the events below and I don't post it as slander but, more, to hopefully prevent any of you from going through the same thing and maybe inspiring Dish Network to provide better service to their customers or potential customers.

(1) Technician arrives on Tuesday to install. First he notes that he doesn't know if he'll be able to install the dish on the wall outside - even though two other people in the condo complex have dishes on the same wall. Says he doesn't have the right mounts or braces or some kind of equipment with him. Then he says that even if he could put up the dish, he'd have to either run the cable through one of my windows and all along my floor boards / walls (which, in this case, probably amounts to at least 40 feet of cable and would cross the doorway to a closet) or he'd have to bust open the Comcast Cable box downstairs, which he doesn't have a key to, to access the TV jacks I do have in my walls. Then he tells me I need to call and reschedule an appointment.

(2) I call up and explain the situation to a "Customer Service Rep". Understand that their call center is in bumblefuck India or somewhere in Asia and these people barely speak English - let alone comprehend the very specific issue I'm having with the locked Comcast box and the wiring that I'm trying to explain to them. They try to get me to be the third party in terms of communication between them and Comcast - trying to coordinate a time when both of them can be at the condo complex at the same time so Comcast can let them into the box to access the wiring and they can do what they need to do. When you realize that both companies give the "... anytime between 12pm and 5pm ..." timeframe, you realize this is, of course, a lost cause. So I tell them they should probably try and take care of this coordination. They tell me that a local installation technician (i.e. one of the guys who actually comes out to do the install) will call me the following day to discuss the matter. He never does.

I do, in good faith, call Comcast and they are willing to unlock the box and let them have access to the cables. Comcast agrees to come out Saturday morning and unlock the box. In fairness to Comcast, they did come out and unlock the box on Saturday as promised.

(3) I call Dish on Thursday to see what the hell is going on with the technician who didn't call and to try reschedule an appointment. They assign me an installation time of Friday during the day (12pm - 5pm). I try and explain to "Gary" the technical situation and tell him: "Understand me - running 40+ feet of cable along my floors is NOT a viable option. And the Comcast box will NOT be open on Friday. Do you understand me?" and he says, "Yes" that he is speaking to the technician and they have ways to make it work and that the technician will call me to confirm. I reluctantly agree. They never do call me nor do the technicians EVER show up on Friday. When I call late on Friday to find out what is going on, they inform me that somehow the installation appointment was never added to the system. I'm furious and they say they will come out the following day, Saturday, between 12pm - 5pm to do the installation. At this point, I am already infuriated but I agree to give them one last opportunity to make things right.

(4) I call Dish on Saturday at 12:30 pm to make SURE that my appointment is in the system this time. "Jim" tells me that no - it somehow isn't in the system.. again .. I let him have it because, for me, this is the last straw and demand to speak to a supervisor. I am connected to a supervisor - an American named Aaron (Operator 1WA) who speaks English (presumably at a different call center) - and I explain the situation and disappointed and frustrated I am at the awful service. He informs me that the technician hub network is different from the customer service network - that they aren't sync-ed up - and the appointment is actually in the system and will be happening today between 12pm - 5pm. He also tells me he is talking to the technician hub and that they will call me to verify the appointment.

(5) They never call me. They never show up to do the installation. I call them back at 4:30 and ask them what the hell is going on. "Mike" tells me that the appointment wasn't in the system and the soonest they could get back out here is tomorrow. I absolutely lose my cool on them, speak to a supervisor and a "Loyalty Specialist" both of whom I end up telling to shove the dish up their ass. Then I write them an irate e-mail.

I cannot possibly in good conscience recommend them if their service is this bad before you even get a single channel hooked up.

DO NOT DO IT! I asked specific questions of the Dish sales people (spoke to two of them) and they each provided me with the same erroneous information. They both stated that the Gold 25 programming package was the same as the Turbo Gold package except that more HD channels were available through the Turbo Gold and that the packaging of the local channels and dvr service provided for a better price with the Turbo Gold. I was very specific in stating what channels were important to us in order to verify that we had the correct package. Because Dish Network's package was MORE EXPENSIVE THAN DIRECT TV, we also negotiated a $10 per month extra credit to bring the price in line with Direct TV. Once connected, one of the our important channels that had been specifically discussed with the sales people was not available. Upon finally speaking with a supervisor, the only resolution that was offered was for us to upgrade for an additional $13.00 plus tax to another package. They refused to take responsibility for the mistakes of their sales people. The supervisor kept telling me that they would be glad to upgrade me at an additional cost and that I should have compared programming on their web site. POINT IS . . . DO NOT RELY ON ANYTHING SALES PEOPLE TELL YOU, VERIFY EVERYTHING, AND DO NOT EXPECT DISH NETWORK TO MAKE RIGHT ON THEIR MISTAKES.

I do not understand why anybody would not like The Dish Network. I have had all 3 of the major providers cable, the one that tell you Good TV Better Tv and The DISH Network. I live in Florida and have alot of competition for my entertainment dollars. I contacted DISH Network http://www.vmcsatellite.com/?aid=290662 and from account set up to getting set up in my house was GREAT! They gave me a bunch of free stuff and my bill was a lot less than the other providers.
I have had DISH Network for awhile now and really enjoy it.

Dish Network has the largest collection of incompetent numbskulls I've ever seen. They can never get a bill right, the foreign customer service ppl lie to you when they say they have made adjustments (operator names and ID numbers available upon request). When you do talk to an English speaker its usually a high school tweenie who seem to be painting their nails and texting their friends while mumbling to you. The only saving thing about Dish is their international programming, otherwise, stear clear of Dish, unless you like having low-brow, knuckle draggers raise your blood-pressure. My anguish has not ended here, I will be filing a complaint with the BBB over their horrendous customer service.

Dish Network is so bad that when I called in about my bill suddenly jumping $55 dollars over the course of two months without any changes at all being made to the account, the customer rep that helped me told me that I would be better off with Direct TV!!! He was right! Since switching to Direct TV my signal has been stronger, my picture has been sharper, and I get more for what I pay. To boot the customer service at Direct TV is always friendly and takes good care of their customers. Direct TV is just better.

I had dish for six months. I had problems from day one. On day one the installer ripped my carpet all up with his drill( which after months of arguing they finally replaced the carpet). My tv's were all coming in bad. I called within one hour of being installed to cancel my service cause I had nothing but problems. Dish told me that even though I was installed less then a hour ago I signed the paper from the installer so I was locked into a two year contract and that the only way to get out of it I would have to pay $240. They did send a tech out and my service got better and I will admit that the television signal is very good. About six months into my contract my rates were raised I did not know they could raise the rates I thought since I was in a two year contract that my rates were locked in also. When I said that to dish they told me that they can do as they want the contract just says that I will remain with them for 2 years. I was very upset sorry but I do not want in a contract saying you can do what you want to me and I have to just take it for 2 years( direct tv is same way as far as contract goes). So at that time I paid my last month bill plus the $160 cancelation fee. dish sent me two boxes for me to send my receivers back in. I packed everything up put it in boxes and went to ups and sent it back. I kept the tracking numbers and it is a good thing I did cause next thing I know is my debit card was charged for $340. I called to find out why I was charged this money the first thing I was told was that I did not owe them any money but that I went to there website and made that payment myself. I then asked them why would I pay you money I do not owe you? Then I was told that I called in and spoke to a agent and made the payment that way. I again told them I did not. Then I was told that the money was taken out because I did not turn in my DVR HD box. So I tracked the package and told them the date, time,offiice it was delivered to and who signed for it. Once I told them that all they said is sorry I will get the money back in 3 to 5 days.

To make a long story short I had nothing but problems with dish and there customer service was horrible whenever I called I always got oh well your in a two year contract. To me it was well worth the $160 to cancel the service rather then stay with them for another year and a half. I would not recomend them to anyone that was just six months of headaches. I understand some people may like them and to each there own I just wanted to say my experiance. I would not recomend them to anyone because of the way they do business and there customer service. They also should hire some peple who can speak clearly to answer the phone. Also to the one that says they spend alot of money for there equipment, all I have to say to that is who cares you pay to rent that equipment. cables equipment is expensive also but they dont make you sign a contract to rent there stuff. I do not like cable either but it is better then signing a contract to get satelite and let them run all over me. They made me feel like because I was under conract they owned me unless I paid the money to get out of the contract. So all I have to say is goodbye dish!!!!!

dish netwrk

YOU PEOPLE THAT HAVE WRITTEN BAD REVIEWS ARE TRULY IGNORANT! I HAVE READ MOST OF THEM AND SOME OF YOU HAVE OUTRIGHT LIED IN YOUR REVIEWS. IT APPEARS THAT YOUR INABILITY TO LEARN SOMETHING NEW IS WHY YOU HAVE JUDGED SO WRONGLY. THIS COMPANY SPENDS 8 TIMES THE AMOUNT OF MONEY ON THE EQUIPMENT THEY SEND TO YOUR HOME SO THAT YOU GET THE BEST SERVICE POSSIBLE. CHECK OUT DIRECT TV ONCE AND THEN WRITE ABOUT DISH AGAIN. I HAVE HAD CABLE, DIRECT AND FINALLY DISH. THERE IS NO COMPARISON BETWEEN THE THREE. DISH IS HANDS DOWN THE BEST ALL AROUND. I AM SURE THAT THERE ARE FLAWS I HAVE NOT EXPERIENCED BUT WHAT HAS BEEN WRITTEN HERE IS GARBAGE BY SOME OF YOU. GO CALL YOUR SISTER AND COMPLAIN ABOUT HOW DUMB YOU ARE. PLEASE DONT POST YOUR DISHONEST AND MISLEADING REVIEWS ANYMORE. ATLEAST NOT HERE. TRY CARVING IT IN A BATHROOM STALL OR ON YOUR WRIST INSTEAD.

We were led to believe that we were getting all of the channels out there under the "gold" plan for what appeared to be a reasonable price. Wrong - after we signed up, we realized that even local channels were not included and we would have to pay a much higher price - comparable to the other options out there. The installer came out to install the satellite dish and when he was done asked that I sign the agreement including a $200 cancellation fee that had not been previously disclosed. There was a lot of satellite interruption of programs that we tried to watch. Also, the menu is not user friendly. It takes a lot of searching to see what programs are out there. So when we finally had enough and canceled the "service", they wanted to charge an even larger fee which they charged directly on my credit card. I asked that they remove the satellite dish installed on my roof. To do that, they would charge an additional $90+. It is still there. They also wanted a part from it included with the returned equipment and finally agreed not to charge me for not returning it. I am too old to be climbing around on my roof to get their equipment. In my humble opinion, Dish Network is BAD NEWS.

From day one I have had problems with DISH Network. I spent 2 hours on the phone just trying to activate service. Every time the agent would put me on hold, they would hang up on me. I had to call back in 4 times (and start all over again with the new agent). I was told this company is not allowed to make outbound calls. What call center cannot make outbound calls? If it wasn't for my apartment having a contract with them, I would have never gone with them. Luckily I am now moving so I wouldn't need Dish anymore. Well trying to get the account cancelled was also a nightmare. I was told I could only call within 30 days of cancelling. So I called back in that time frame. The idiot who I had talked to previously cancelled my auto-pay giving me a late fee. I never said anything about billing when I called in the first time to cancel. So we start going through the cancellation and they tell me they are going to send me boxes for all of my recievers. They told me they would only send 2 boxes (I have 3 receivers). And of course that created another problem on my account. Finding out that when I called in once before about having problems with one of my receivers they ended up messing up something on my account. Finally they tell me they will let me know how much I will need to pay to finish out my account. They ended up rushing me off of the phone telling me they will mail it. I call back, they tell me a different cancellation day then what I told them. Trust me if you have a choice to go with someone else, I would highly suggest it. These people do not know what they are doing, most of the time you get idiots from another country that can hardly speech english. Dish Network sucks!