RateItAll: The Opinion Network

Dish Network's service is poor and their business practices are deceptive. Our Dish Network Service was installed Yesterday. We were generally pleased with the service. However there was at least one serious deficiency. When I ordered the service, I specifically asked the sales person that I spoke with if the Fox News Channel would be included in our package. and she told me yes, it would. This by the way is Dish Network's 200 channel package that includes Fox News Channel. I am a news junkie and this is after all an election year.

As it turns out Fox News Channel was not included in our package. We were only given the 100 channel package. As soon as I discovered this I called customer service. The representative I spoke with told me I could upgrade my package to receive Fox News Channel and that I would need to pay more money to do so. This is not what I agreed to.
I understand that mistakes do happen however it is unreasonable to ask someone to absorb the consequences of your mistake.
A promise to provide Fox News Channel was made and I feel that the promise should be kept. I will not pay more money to obtain the promised level of service.
When I did not receive a satisfactory response by telephone, I sent an e-mail that basicly sets forth what I have already described.

I received a response to the e-mail. they apologized all over the place but did not offer a solution. They refused to call me but said I could call them. I placed yet another phone call to Dish Network.

The first representative I spoke with apologized for the problem but refused to correct it. He did of course suggest that I pay more money in order to obtain the services I was originally promised. I asked to speak to a supervisor and he complied with my request. The supervisor I spoke with apologized repeatedly but similarly refused to do anything about my problem. He also thought it would be a great idea if I just paid more money. I explained to him the company's behavior in this matter constitutes a "bait and switch" In other words, promise the customer 200 channels at $39.99 but only deliver 100 channels at that price. I'm sure you'll be stunned to learn that he immediately apologized (yet again) for this reprehensible behavior. However, when asked what he intended to do to correct this problem, his answer was . . . "why don't you upgrade and pay us more money?"

It was at this point that I cancelled Dish Network service and asked him to send me a box so that I can return the receiver to them.

I didn't think it was possible to deliver worse service than my local cable company was providing. I have been proven wrong. Dish Network's promises of service were deceptive and misleading and no one there seems to have any integrity. I have received profuse but empty apologies.
I just want them to provide the 200 channel package at the $39.99 price promised by their sales representative
Please understand that I make mistakes too. However, when I make a mistake I correct it myself and at my own expense. My sense of integrity requires me to bear the consequences of my own mistakes. No one at Dish Network seems to share this value. none of their customer services representatives is the least bit interested in doing the right thing. It is this behavior that I find so irritating and unacceptable.

I will now tell anyone who will listen to me about the sub-standard treatment I received Dish Network and about your questionable business practices.

If you rent a pay per view movie from Dish and save it to your DVR you're only allowed 24 hours to watch it once you start the movie and it's deleted! This is very annoying and another cheap tactic by Dish to try and milk more $$ from their customers. I believe if a person pays for a movie and saves it to dvr then there should be no time restrictions on how soon the movie must be viewed before being deleted...how about I delete the movie when I've finished watching it Dish!!! Needless to say I'll no longer be renting movies from Dish!!

This is the worst company I have dealt with, they charge you for things in your bill without telling you about it from the start. Then when you call to explain they say that they can't do anything and treat you like they don't need your business.

I will NEVER sign up with Dish Network again.

Do not get satellite internet service from them. Getting 2 dailup accounts and using 2 modems & 2 telephone lines is just as fast and much more reliable. The gold package stutters, hiccups & resets your connection and costs $89.99 mo. It is not useful for activity that requires reliable connections. The bandwidth is not up to home network sharing. It has a upload/download cap of 19Gb in a 30 period. There is $480 installation fee and a locked in 18 mo contract. If you cancell because of poor service they will continue to bill you. If you send their equioment back make sure you send it registered mail, return reciept requested. The TV service is adequate, but pricey, but is below par compared to cable service. The internet service just plain sucks.

dish network is slimy revolting and pathetic.
i thought i was the only one dealing with this crap, but apparently i ma not the only one who has been charged for "unreturned equipment" even though i RETURNED IT!!!
DISH had the package for at LEAST two days before they charged my bank account.
now, not ONLY am i out $248.88, i am ALSO out $165 in OVERDRAFT FEES on my bank account!!!! i used my card 5 times before i discovered what they'd done, because naturally i assumed i had adequate funds in my account -- because DISH NETWORK DIDNT TELL ME THEY WERE TAKING MONEY OUT OF MY ACCOUNT.
HOW CAN THEY DO THIS?!?!
SICK SICK SICK.
so i get on the phone with some indian or asian mother f-er, who CAN BARELY SPEAK ENGLISH -- oooh wow 5-star customer service huh! -- and HE tells me they've received my equipment after all, OOPS.
so i say well, do i get the $248.88 back?
yes, he says, "the $$ should be back to you by monday."
(its monday and guess what? no $$ in my account yet!!)
so THEN i ask about getting my overdraft fees back -- because i would HAVE NO OVERDRAFT FEES if Dish didnt take $$ out of my account WITHOUT NOTIFICATION OR AUTHORIZATION.
he tells me the only thing i can do is send a letter via postal mail to the dish dispute resolution center.
i said "ARE YOU KIDDING ME. no email, no fax, no phone number i can call to get this taken care of sooner? because im a young adult and i am working on a shoestring budget and you just SCREWED ME OVER FINANCIALLY FOR THE NEXT MONTH!!!!!"
HE REPLIED, "no maam. you must send a letter."
WHAT THE F!!!!!!
CRAP CRAP CRAP.

SO IM SCREWED AND THEY'RE STILL A MILTI BILLION DOLLAR BUSINESS.

GOD BLESS AMERICA.

Dish Network - This guys will greats nicely saying leader of DVR service but with my experience I say this company stands 1st in providing the very bad customer service. Never ever expect the Service installation appointments on time, please take down the name of representative with whom you speak to.

My experience: I have schedule my service appointment twice and both the times representatives enlarged my window till end of the day on Sunday and finally asked me to reschedule due to technician ill, technician is behind the schedule. Very Very poor representatives gives false answers and not reliable at all.

Listen to me.. dont get dish network! Their customer support are so bad you will regret ever getting their service. We paid for their monthly equipment protection, but when the DVR over heated, they wont send us a new one.

Oh, and, when you end service, you will need to get on the roof of your house to take down the dish and send it back. If you are not planning on getting on your roof, dont get Dish network!

We had the dish network for three years, and decided to get hdtv in January. I had audio/video problems since. We barely watched tv as is, but were hoping to enjoy hd service when we recorded shows on our dvr. What a joke. Whether it was live or recorded, there was an issue. Customer service had us go through three hdtv receivers, and it did not fix the problem. Techs came out and all of them told me that this was a common issue with their service, but partially laid blame on networks. I contacted customer service, and advised that I should not have to pay full price for hd service since it was faulty. They credited one month and sent a tech out. When the tech arrived today, and I explained the problem, he replied " Oh you're the customer." I then saw the tech's paperwork, and the phone rep wrote that I was attempting to confuse her to get my 20.00 hd service credited. What type of garbage service is this. If she paid any attention, she would have understood everything just fine. Anyway tech came out, and did not replace anything, and suggested I wait it out until everything goes digital. Who are these people kidding. I'm gonna wait it out while they make $70.00 a month on me. When I told them I was going to cancel, the account specialist stated that they wanted to have tech return to replace cables. WHAT ARE YOU SMOKING!! They wanted to charge me half of service contract to cancle, even though their product does not properly work. Once I told them that the AG's office, and the BBB were going to be notified of the incident, they cancelled contact without penalties. Be honest woith yourself, and confirm that your hd service has problems, because your tech's do!

as with most of you I'm ashamed to have to rate dish at 1 star. My nightmare began a month ago. we decided to go with a bundle package through our local phone company. We had a day scheduled for dish to come & install. However the day before we had such bad storms that alot of the local areas had some flooding. A rep called that morning & left a message telling us to call this number to rescedule. They never even told us why they had canceled. We called the 1st time and got disconnected. so we called back and after about 30 min we found out that the techs trucks we flooded in. Now, the area that the techs were coming from had not really been affected by the flooding, besides it's a truck you have to get a s*@t pile of water to flood a truck. Anyway we rescedule after already taking a whole day off. After getting off the phone, i realize that i have a message on my cell. this one was from a different rep stating that it had been canceled because they didn't have enough techs that day. I was so mad! which one was it? esspecialy after the guy on the phone had mad us feel bad for being upset. OUr next appointment was scheduled the next saturday between 12-5. I had to miss a suprise birthday party for them 2 come. a tech showed up just before 2pm he sat in his van for 5 min before coming to the door. He had such a thick accent that i couldn't understand what hae was saying, but i did catch that he didn't think he could install today. He asked me to show him where our tv's were, so i walked him through the house. Now this tech didn't have a dish shirt on, never told me his name, even his van has now writing on it, so i was all but hoping that he was actually from dish network. so i showed him through the house & he walked back outside. I quicky called my husband so he could get home & talk 2 the tech. when I got off the phone the tech hollered up the stairs for me. He said he couldn't do it because there was a tree in the way. I was baffled as all of our surrounding neighbors had dish.he refused to do the job & wanted to know what i was going to do. I told him i wanted to wait until my husband go home which would be just a few minutes. he said it didn't matter because he wasn't going to do it anyway. I said fine and he walked out the door. He sat in the driveway for 3 minutes or so. my husband pulled up & i was in the house trying to get to talk 2 dish. My husband came in the house and told me that the reason the tech hadn't left was that his van wouldn't start. We ended up calling 4 different times to talk to dish. The reason why? because the tech had been @ our hose for only 15 min & had made up his mind from the get go not to install. We have a neighbor whos dish is 15 feet away from our shed(which is in the back yard) The shed is the same hight as her dish and has a clear view to the sky. In no way shape or form, did the tech actually go into the back yard, he would have had to go through the house, because of our fence. so we schedule for the area supervisor to come to the house between 8-12. Another day off work. All we wanted was a second oppinion to make sure it wouldn't work on our shed. They also told us that we would know for sure that we would or would not be able 2 get dish, & if if could be installed they would do it that day. 12 came & went. No one had been to the house. Once again we called dish. My husband was on the phone for an hour and had talked to 6 different reps. finally he was told that the tech had been to our house & there was no signal. my husband explained then that he had been out in the front of our house for nearly the whole time working on a project & that no one had been there. Not only that but we were told we would know that day if we could get the dish or not, who & when were they planning on telling us? We had to call them to find this out. We insisted that maybe he had gone to the wrong house. the rep told us he would have the supervisor tech calll us. Needless to say we are still waiting for the phone call.
This company does not in anyway understand the meaning of customer service & is not worth the stess they create.

If you have a low tolerance for nonsense do not sign up for Dish Network! The customer service is a farce. The call center is based in India and the entire process is dictated by script. One must not miss a "step" in the dictated script or one will not receive assistance. If your issue is not on the script, good luck, those fiesty reps will disconnect you. If you ask to be connected to a supervisor, your call will be disconnected. Customer service reps must be reviewed on their ability to close a call. The ones that serviced me must consider each of my contacts success stories as the call terminated with them. The process is mind melting. I struggled with this silliness for the entire two year contract and cancelled today. How cleansing!

I've finally had enough with this f***ing company. I don't think there is enough editing available for me to be able to post what I realy feal about this company and it's "customer service". This is the bigest rip off in HISTORY!! I hate this F***KING company and thier (lack of) SERVICE!!! Go to hell DISH!!!

I called Dish Network to setup new service in early May of 2008. The problems started as soon as a Representative for Dish Network answered the phone. To purchase and setup service over the phone I had to pay 149.99 for the HD DVR even though I have a credit score over 810!! The representative had me on the phone for 55 minutes but it didn't bother me because I could tell she was new. She reviewed everything at the end of the call and everything she said was correct. She asked "What would be the best day for our dish installer to come out" and I replied Sunday it's my only day off and I work 12 hour shifts per day so that is the only day we could set it up. That was fine and she said that the person that will install the dish would be there between 10:00 a.m. - 5:00 p.m. First, he didnt show up untill 5:00 P.M. a complete WASTE of my whole day off to tell me that they would not be able to set up service where I lived because of a building blocking the view.(I was waiting ALL DAY for this guy) Second, he brought a regular receiver with no dvr or HD that I payed 149.99 for. They never asked any questions about where the satellite was to be pointing but were more than happy to take my money. It has been 48 days since I have cancelled my service and was told I would receive my 149.99 within 7-10 business days, BAH! still have not received it and have called everyday and even spoke with a supervisor twice about returning my funds. One manager, while I was explaining what happened, was just sitting back using slang terms "Aight, Aight then" and wasn't listening to a single thing I said. If you an individual who Values great customer service stay away from this company! I will never suggest anyone be serviced by a company like this one that doesn't care about it's customer's and refuses to teach proper business etiquette!

My rating is -600 Man I think I found the sight that I was looking for here. I have just read about 60 of these postings. And I am now 100 times hotter than I was before.I just spent the better part of an hour on the phone with this worthless company. Well heres my story: I dropped the service 30 days after having it because they could not get a single thing correct on the service.Bad recpt. charging my credit card for items/services I did not get. Then of course they tell you they will send out boxes and lables to ship their JUNK back to them but I never have seen them. Two months pass I see a 600.00 charge to my credit card from them. I call and raise 7 kinds of stink about it. They tell me it is for the equiptment. I ask them when did the shipment for the boxes arrive to me. They tell me they dont have any information on this. So I inform them to send the boxes ASAP and to refund my 600.00 dollars they stole from me. They agree but say it will take 7 working days for me to see it. Then two days later the boxes show up. I call them the following week because I still have not see my 600.00. I talk with another flunky and they say its all good and I should see it in 48 hrs. 48 hrs later still no 600.00 I call again today and talk with them for the hour I was talking about before. Now I have gone thru 3 flunkies just today. And their final answer was it was never processed properly and they will Expidiate it today and I will see it in 5 biz days. Now can some one tell me WTF is this company still in biz with crap customer service like this. I informed them I better see it in 3 days or the next call they receive from me is with Lawyers,BBB,FCC and who ever else I can get involved with it. I mean come on now who do these people think they are OPEC?

Dish Network is one of the worst companies I have ever had the displeasure of interacting with! There Cusotmer Service which is outsourced can never solve any problems. You average call for anything will be 47 mins. This is what you get for being a most valued customer.

All,

Following is the information I would like to share Dish TV Service in India, so that you can think before using Dish TV service

Issues that I faced so far:

1. Customer care guys doesnt know the
information clearly. Always misleading. Subsequently this creates hell lot of problems

2. Always they say, it takes 4 - 24 hrs to resolve a complaint. and that never happens even after 24 hrs. If we ask the status of the complaint after 24 hrs, they will give us another complaint for tracking the previous complaint. This list goes on increasing until we speak to senior person. By that time it takes 5-6 days

3. It takes 5-6 days to renew a package (following step (2))

4. We need to furnish the same details about the packages I want / transaction Number / other complaint details again and again. (very annoying)

5. They dont even provide the services for the days spent in following up the complaints (usually 6-7 days). This means we get service only for 22-23 days in a month

OUR TRUE RATING IS IN THE NEGATIVES. I HAVE DEALT WITH ALL KINDS OF PEOPLE IN MY LIFE BUT I HAVE TO SAY THAT THE PEOPLE AT DISH IS THE WORST OF THE WORSE (but I know everybody that has dealt with them knows that). BUT IF THAT IS NOT BAD ENOUGH THEIR SERVICE (when the DVR is actually working)IS HORRIBLE. YOU COULD SNEEZE AND WE WOULD LOOSE OUR RECEPTION. BUT THAT WAS ONLY WHEN THE DVR ITSELF WAS WORKING. FOUR DIFFERENT DVR'S WENT OUT ON US WITHIN 7-8 MONTH TIME PERIOD. OUT OF THOSE FOUR DVR'S THE EARLIEST WE RECIEVED A NEW ONE WAS 2 WEEKS AND THE LONGEST TIME WE WENT WITHOUT SATELITE DUE TO THEM WAS ALMOST A MONTH. THEN THEY HAD THE NERVE TO BILL ME FOR THE DAYS I DIDN'T HAVE A WORKING DVR. I COULD GO ON AND ON BUT I'M PRETTY SURE EVERYONE HAS GOTTEN MY POINT, FOR THOSE WHO HAVEN'T MUST WORK FOR DISH NETWORK...lol. BOTTOM LINE IS IF YOU ARE LOOKING FOR A SATELITE COMPANY I VERY STRONGLY RECOMMEND YOU NOT TO EVEN WAIST YOUR TIME OR MONEY ON DISH NETWORK. THEY ARE A TERRIBLE HORRIBLE COMPANY PRETTY MUCH ALL AROUND!

Rating is zero stars. Channels come and go, HD especially; service is nill in rain, and the DVR is a bigger p-o-s than time warners! Makes comcast look half decent.

I have never gotten through to customer service in less than 10 mins and it's obvious that Dish lacks a very thorough training program. I would never ever recommend anyone sign into a contract with Dish. 12 months left and counting!

The worst reception. If only I had known that every time the wind blew I would lose it! I live in an area where we get tornados, & every single storm the dish would go out! How am I to know whats going on or if there is a tornado down the street!!! I wont use a satelite dish ever again. Its cheaper but its unreliable. You get what you pay for.

Tulsa, OK

Orlando area, FL

Im not one to voice my opinion on something untill it really bothers me. I have never been more dissapointed in a television service than that of Dish Network.

I constantly lose reception during even the small storms. If thats not annoying, then try explaining to your friend over the phone which part of the county youre in so he can tell you whats going on with the weather when its bad. I'd love to check it on the internet, but Ive never had a slower service.

I would be billed for a "service call", I think it was between $40-$60, when I had not called at all to request service. Why are they charging random charges? If I had not looked into the details of the bill, then I would never have known. I had to dispute this over the phone with them to convince them I had not done this. On the bright side, the woman I talked to was very polite and the matter was resolved quickly.

The only good point I have to say about my entire experience with Dish Network is my installer. I think it was Alex, Tech # 338. He was an extremely polite and down to earth guy. If, for some reason you choose to go with Dish Network, I hope you get Alex! Great guy.

As for the equipment, terrible. I have 2 DVR receivers and 2 regular ones. My DVR remotes suck. I cant be further than 5 feet away when I'm using the remote or it wont work. When it does work, it lags horribly. As for the reveivers, I guess they are okay. I just dont like the concept of controlling 2 tv's with one box. It's great sometimes, but mostly annoying, for several reasons that just arent worth the time to type here.

Okay, lets be fare... I use Dish Network for the price. I usually pay about $120 every month for a bundle of services including tv, internet and phone. I find that price to be very reasonable compared to DirecTV and cable providers in this area. Although I ask myself, am I satisfied with the service? I am more than willing to pay a little more for something that isnt constantly making me question whether I'm happy with it or not.

So whats the verdict? (as if it isnt obvious yet) Great customer service. That's it... If you want TV, go somewhere else.

-Formor Dish Network Customer Orlando, FL

COMMENT:

To whom it may concern:

It has been a terrible experience to be a customer of Dish Network. I feel as though I have had to call at nearly every billing period to make corrections to our charges. Either the billing department is very disorganized or something irreputable seems to occur a little too often.

I am moving soon and would have considered DishMover, however the all too frequent hassle of just trying to haggle a fair agreement has convinced me not to EVER pay for services from Dish Network again.

As a fitting justification for my decision, the most recent screwing-the-customer over event occurred as I was just trying to finally end the services. I had cancelled service in April and since we had already paid for a full month service period, our service was supposed to last until May 7th. However, the billing was once again "confused" and I was charged for a partial month.

When I tried to contact Dish Network via telephone, once I entered my account information the automated system would only give me options of "pay" or "notify us that you have paid via ..." or "repeat this message." Finally I just listened to the message repeat on its own several times (without choosing any option) before I was FINALLY referred to a representative. Shouldn't that be an option to begin with if none of the others fit the customer's needs?

It seems as though Dish Network hopes that by creating so much of a billing hassle, that the exploited customer will just simply pay the unfair bill.

This has been an AWFUL experience. I will strongly recommend to everyone I know to NOT employ Dish Network unless they want to spend hours on the phone each month or just get screwed.

Disgusted,
A Former Customer

Dish Network has great reception, when it works. Constant outages due to weather or anything else that might fly by the satellite! We paid to have an additional outlet installed during our original 90 day warranty period. This should have extended the period for another 90 days. But, noooo! They claim to have no record of the outlet being installed, but they sure cashed my check! We have two TV's that never receive reception. But hey, for another $60 bucks they'll come out to have a look. No thanks! Going back to Time Warner where I'm sure we will still incur headaches, but will at least have reception. And, they don't charge should there be a tech sent to alleviate a problem.

I have been a preferred customer of Dishnetwork for a number of year now. I have a monthly bill of $120.00, I have four recievers in my home. The ONLY reason why I have enjoyed Dish and had plans of remaining a customer was because of the VOOM HD programing, now that Dish has dropped VOOM HD I plan on moving my account to next provider of Voom in my area and will not return to Dish.

are dish from dish network only works half the time. i called them and told them this but they said it was an act of God. they stink!

I have no major complaints about it, but I haven't had it very long, either.

Dish Network review , Westminster, CO
I put my dish account on hold.
Dish network automatically activated my account after 6 months and keep on charging my credit card. BTW: I never knew that my account is activated and my cc is charged every month.

Anyway, citibank changed credit card number for their million of card holders last year.


And thus dish netowrk automatic payment was declined. Thus , I started getting automatic calls from 888-347-6747 to pay balance. I contacted Dish and they said that I have to pay balance. I was annoyed because instead of of returning money for unused months.. they were asking me to pay balance.

First of all ...Dish network has this annoying automatic call from 888-347-6747 to pay balance but they can't have a automcatic call for their customers that their account is automatically activated and will be charged.

Secondly, I was customer of dish for 5+ yrs.. but because of annoying calls for mere balance of $29 bucks and their auto-activation policies... I will never ever be customer of Dish Network. I am so annoyed from their automatic calls and their policies that I started a thread as moderator in my company's (with 40k+ employees) with most annoyed experiences with Dish network.

Dish network doesn't give a crap about customer service. They know they have you locked into a contract so they will get their money regardless. Their technicians only work from 8 to 5 and they will not give you anything other than a 5 hour window. Apparently none of us have jobs so we can sit home all day and wait for one of the technicians. If you need a Saturday appointment, be prepared to wait at least a week to get one. We had constant, continuous problems with our service and every time I called to get a technician they told the good news was it would be free since we were still in our 90-day warranty period. Every time they send out a technician it starts your 90-day warranty period over. Guess what, we had this crappy service for about 6 months and never did get out of our 90-day service period. What does that tell you?

Dish Network is the biggest fraud on the market today. Their custormer service is the absolute worst I have ever experienced in my entire life. I cancelled my service because I was switching to Direct TV and they didn't send me boxes to mail in my equipment for 2 months. But they continued to charge me. I am turning this company in to the Better Buisness Bureau. I have never done this and have never had a problem with another company. These people are terrible. Do not deal with them.

I had a bad experience with this company and I'm sorry that I have to give one star, otherwise I can't submit my review. This ugly company has the most amount of lier staff than any other company in US. It's a garbage company that just steals your money out of your pocket. Try to stay away from.

Dish Network is the worst company I have ever dealt with. Their rates are outrageous and their service in the field is absolutely useless...I have been stood up completely several times when I had a scheduled appointment, they never call no matter how late they are. (One technician showed up six hours late.) I have been set up for appointments, called to confirm and been told that they don't even work that day! Whenever I have passed these things on to a supervisor at Dish Network, they have acted like they could care less, and have done nothing to resolve the problems. They are simple the worst I have ever seen...I am cancelling my account today.

Ancient Technology=small dish. Loss of signal due to weather outages is no big deal w/Dish Network since the Corporation still gets their payments. And just try to get an adjustment to your bill after they refer to the "Small Print" in your contract. The fees paid for the so-called protection plan is in addition to a fee charged for each service call, of which you can expect to schedule many. signed, Installation never completed satisfactorily and "Going to Cable".

Dish Network is the most horrible service available in this planet they are a bunch of theives i got charged 49.99 when the man came out to install the dish and receivers which he installed wrong i then called they said that they would send someone out to check it out no one ever came so i didnt pay my bill well then like 1 month later my account was automatically charged 245.00 from dish network for early termination well then another month later digital direct a retailer whom are also scumbags charged my account 643.00 for equipment then again for disconnect fees. They are horrible Horrible Please save you the nightmare...........

DISH NETWORK SUCKS!!!
I started dish because they were cheaper than Brighthouse considering the $100 back offer they had at the time. However, I had to jump through hoops to actually redeem that credit after they lost my first month's bill which they ask you to send to them (as if they cant get that info themselves)! Then after a few months they randomly cut my service off for 10 days because Dish Network said that they recieved some article of mail back and that I had moved?!! I assured them this was not the case and after much deliberation they turned my service back on and finally agreed to give me a gracious credit of $11. At this point I just wanted out of their service but I have to pay $180 to close out and I'm not in the mood to pay Dish any more money for them to just stop talking to me. I should have gone with digital cable. Do yourself a favor, trust me.

Liked Cable America but Cox bought them out and jacked the rates up 40%. To cut costs, dumped everything over channel 75 (don't actually have 75 channels). Cox just wants too much money for too little product, and their customer service sucks big time.

THIS IS EXTORTION!

After several years of leasing a Dish TV system, our system failed in May of 2007. At this time we called Dish Network and were told that for $75 they would send someone to check on the problem. We elected to not take them up on their offer, but to cancel our service instead. We continued to receive a bill the following month. We then called back and after a great deal of hassle from the customer representative, I made it perfectly clear to the representative that we wanted our service cancelled, period! For the next few months we did not receive a bill from Dish Network, everything was fine. Then the first of 2008 we started receiving Dish Network bills again for service we had cancelled 5 months earlier. We immediately began receiving automated calls from Dish demanding payment with a phone number to call. When we called the number Dish had provided, the only two options: Press 1 if you have already paid your bill, Press 2 to pay your bill. Not much help. We then received notice that our account would be turned over to a credit collection agency.

DISH TV is attempting to extort money from customers who have cancelled service using the threat of damage to their credit ratings.

This is my first stop in a crusade to expose DISH Network and their unethical, if not criminal business practices.

Does anyone have a similar experiencemy bet is there are many of us.

Write you local better business bureaus, state officials & FCC etc.

I've had the service for nearly a year now. I've had no problems and the DVR (622) is really great (truly better than TiVO) and the picture quality is very good. I had no problems working with customer support (had to order a replacement remote control).

We signed with dish network on 1/29/08 and cancelled on 2/20/08. We initially signed up for wildblue and dish network. When we cancelled, after having service for "22 days" we got hit with a cancellation fee of $240 for wildblue cancellation, $240 for dish network cancellation. We originally paid $199 for the hookup and I also paid the first bill of $196.22. They also charged me $49.99 for something, who knows what it was!! DON'T USE THEM. We cancelled because there internet service CRAWLS!!!!! It takes 1-2 minutes for everything you click on to come up. When the tech came out to check it out before we cancelled he even said that it's the worst service. He said that Dish should tell people before they sign up, because they all complain, cancel and get hit up with these "criminal" charges.

Dishnetwork ... sales person sold me service of $49.99 a month and I get a bill for $60.98, when I called to verify,they dotn take the responsibility of the sales person whose # is 3314156 and his name is Verni.Now I am fixed with a payemnt of extra $11 every month because of Dishnetwork selling me the service with a wrong price. what Should I do?
Who @ Dishnetwork will/can help me ..just being on the phone they have advantage and not a single person can you track of what they said before they sold the service.F--- keep saying sorry sir ..

Been with them for 10 months. No contract. I love them. Comcast were very unprofessional and deceitful. Direct TV are also deceitful and overpriced. I have had some slight issues with Dish Network but a rep sorted everything out, credited me for a month, and I was happy. I used dish mover and the installer didn't show the first time, so I called and they treated me well and credited me. I would recommend Dish to any friend or family member. Completely satisfied

the worst service experience i've ever had is with dish network. the wait time to reach a customer service representative normally exceeds 30 minutes. there is no integrity in their service.

I agree with every negative review listed here. I've only been with dish for 4 months and it's been the worst experience with a company in my life, all they care about is payments. They could care less about customer service or customer satisfaction. I was going to refer someone to sign up the 1st mont I did until, they added a package on to my bill that I didn't want and said that they couldn't remove it because the NOTES said I ASKED about the program and after speaking to a manager and explaining to him that I only INQUIRED about the program, NOT ASK for it TO BE ADDED TO MY BILL, he said "sorry mam we can't remove the package until you keep it for 90 days. He stated he would mail a rebate form, which I never received only to call back the next month and be told I'd have to print it out online. But NOW it's too late for me to get my so calleD rebate, because it needed to be sent in 60 days of activation (that I didn't even ask for in the 1st place) So too bad for me I have to PAY FOR A PACKAGE I DIDN'T WANT and can't get my money back and they don't care. Customer service is a joke with dish I've called enough to know it's an all the time thing, and IF THEIR REP PUT IN ANY WRONG NOTES THEN TOO BAD FOR YOU THE CUSTOMER THEY'RE NOTHING LIKE GOOD COMPANIES THAT TRY TO HELP THEIR CUSTOMERS WHEN THEY MAKE A MISTAKE OR INCONVENIENCE THE CUSTOMER, and reception sucks. I'm checking my options for another company and pray it's not just as bad of a nightmare as dish!..also counsel...I feel violated as a consumer,with all the negative feedback from customers that are of the same types of complaints,may be a class action..I'm not the only 1 they've mistreated but I feel like a BULLY has just taken my money...

Dish TV's customer service and reception are horrible. DO NOT GET LOCKED INTO A CONTRACT!!! I am paying to get out of my contract. I'd rather have rabbit ears hooked up to my HDTV (it would look MUCH better). If the VOOM HD channels are your draw. Don't get fooled. Run for cover. The picture on most of their HD networks was about as good as a DVD movie @480i. I was thorougly disgusted when I saw the reception of the non-HD channels. In summary, if you have to choose between Dish TV or no TV at all...read a magazine. Lay your HDTV on its back and use the screen as a table to read your magazine. The pictures in your magazine will blow the picture from DISH TV out of the water.

I have the worst service ever from Dish network. Equipment broke 2x within seven months. They don't warranty it so you have to pay to have it serviced. They also make you sign an 18 month contract. Customer service is difficult to deal with as well. There is no one to talk to but someone in another country reading text from a computer screen who can't carry on a conversation without it. I was without service for 1 month waiting for the tech to show up on 2 accounts.

DishNetwork (abbreviated DN from now on) does NOT give a damn about pleasing their customers. And why should they, their product is garbage too. Like Letterman's Top Ten List, here is my Top Ten List of why I think DN SUCKS.

10.) EVERY TIME it storms, service goes out. Does DN care? No.
9.) When we upgraded to HD, they left the old receiver at our house so they could keep charging us a "Leased Receiver Fee" ($5.00)
8.) No local channels in HD (as stated in other reviews) and not that many other channels in HD either. Also, HD honestly doesn't look as good as other services I've seen. And yes, we're using an HDMI cable.
7.) One of our "new" receivers was broken and DN wanted to charge us $15 dollars in shipping fees to send it back. It took some serious yelling to get them to pay for it.
6.) When we initially upgraded to HD "for free" they threw in a $50 receiver installation fee "by accident". It took 2 phone calls (lasting about 1.5 hours), 4 different associates (including one manager) to get them to take it off.
5.) When I asked the manager why the previous associate didn't see another associate's notes in our account, the manager said "Oh, sometimes managers can see notes that no one else can see." WHAT'S THE POINT OF THE FREAKING NOTES THEN?
4.) When we upgraded to HD, I had to call them to activate the HD channels. The guy who installed it didn't even bother to check if it worked. Oh and he used composite cables on our HDTV despite the HDMI cable we laid out in front of his face.
3.) Been a customer more than 4 years now, and we had to start an 18-month contract when we upgraded to HD. Now if we cancel, we'll have to pay a $240 cancellation fee.
2.) Shameless DN ads constantly playing on every single channel.

And, drumroll please ....
The number 1 reason why DN SUCKS: When I expressed my intent to cancel their service immediately, they didn't object at all. It was the only time in the conversation they confidently knew how to proceed.

We only subscribe to DN because my parents only watch one international channel they offer. If you are looking for a customer-friendly, reliable, high-quality cable tv service, just look at the majority of reviews on this site and

DO NOT GET DISH NETWORK.
I repeat and implore everyone reading this,
DO NOT GET DISH NETWORK.

My letter to dish network:

"This is to complain about the worst customer service experience I've ever had.

I don't think DISH NETWORK customer service representatives have the slightest clue of what 'customer service' is all about. 'Julia' the person I talked to was the most impolite and rude person to talk to and had no clue of what I was asking her. I couldn't believe my ears she said 'don't you understand English'! with herself sitting in some off shore customer service center.

This is so furstating and I do not plan to let this episode pass just like that. This email will show up in as many customer review sites as possible, describing the great customer service dish network provides. And I definetly plan to contact the local news channels here to talk about this.
We just upgraded to high definition (HD) package a week ago and after being ripped of 160$ today when the guy comes to intall the thing, we find out that dish network does not broadcast local channel in HD! Though otherwise local channels are broadcasted in HD. And your competitor 'Direct TV' does broadcast local channels in HD.

And as per 'Julia' its very 'obvious' for cutomers to know that dish network does not provide local channels in HD. And dish network has no responsiblity of telling the customers that this is the case. We didn't plan to keep the free HD channels we are getting right now and had only upgraded to HD package and reciever for the local channels. So in nut shell we are down 160$ and didn't get anything in return! What a scam and sad part is as per your representaive we are reponsible for it.

We would have forgotten about the 160$ had your people been informative enough and let us know when does dish network plan to broadcast these channels in HD, if at all it doesn't. Or we wouldn't have let this money go down the drain had your people let us know that local channels wouldn't show up as HD in the first place.

I hate to be disrespectfull, but because this is what I got got from you, this is all I can give back, because it seemed like we were wasting 'Ms. Julia's' precious time.