tvgod64 12/23/2005
We recently booked an international flight through this agency. However the itinerary they gave us listed the WRONG TIME for the flight. The ticket was issued on the night before flying, which did have the correct time, however was a different time from that listed on the itinerary. As a consequence we missed our flight. The agency refused to take responsibility for the incorrect itinerary instead telling us it was our responsibility to check the time on the ticket. Although they have a point, I was not pleased about their attitude and lack of customer service.
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pth746 08/31/2005
We tried to remove a hold (NOT RESESRVED) on tickets with this agency. They refused to do so and said this was business tactics. The seats are reserved under our name even though we want to cancel in order that they can hold these seats for other passengers. This feels like identity theft and should not be considered lightly.
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