I live in the Saint Louis area and I have been with Charter for 6 months. I have HD/DVR and a 10 Mbps Internet connection. I provide my own wireless router (Linksys 802.11g). It took three visits to get things right but everything has been fine since then. We mostly watch/record programs in HD when available. My only complain is the price which is 30% more ($40) that what I paid Comcast in Maryland before I moved here for the same two services.

Since the quality of service with Charter varies across the service areas, PLEASE clearly indicate where you live.

CHARTER SUCKS!!!!!!!!! They have come to my home five times now and still have not installed the equipment correctly and they keep bringing the wrong cable box. Oh and to top things off, one of the men who came to my house to install the WRONG box kept telling me to go upstairs to check other TV signals in my house, he did this because he was stealing my credit card out of my purse! This is the worst cable company I have ever dealt with. Do not get Charter Cable!!!

I decided to save money by signing up for a 3 services. They put in the phone and then my Internet no longer worked. They came out 5 separate times to fix the problem, they kept saying it was my problem and that they would be charging me for the visits. I told them that everything worked fine til they hooked up the phone. Apparently, Charter refused to recognize my computer's IP address and they didn't know what to do but tell me it was my fault. Hello... I took the computer to a computer tech and it worked on his system. He worked on it and told me it was NOT MY system but it still wouldn't work. We had a spare router and hooked it up. Charter recognized the router. The router worked with my computer. Fixed with NO help from the Charter techs. Although I give them credit for trying.

My only regret is that I don't believe I can submit a zero rating here. I had cable installed May 17th and still have the temporary cable strewn across my property (August 29th). I've had three appointments scheduled and had no one show up. I've has technical support CSRs promising me they'd email the local supervisor and haven't heard a word. If I had any other option in my area for broadband Internet service, I'd cut the cord (which is easily accessible) and never, ever give Charter another dime.

All cable sucks. Get a DISH!
UPDATE: There is one thing I like about Charter. During a THREE WEEK outage in one of their service areas a few years ago, I rode in on my satellite chariot and snapped up a bunch of pissed off customers that LOVED both me and their new Dish Network or Directv system. (numbah switch hits since they are both good products) I made alot of money off of that outage...

WOW! Out of the first 70 reviews, everyone but TomJones54 has nothing good to say about Charter. HMMM, because he works there. Charter sucks worse than any company I've ever dealt with. So, according to TomJones54, who is definitely up for D-BAG OF THE YEAR, you shouldn't ask for a supervisor since the CSRs can do the same things that a supervisor would do. DON'T BELIEVE THAT CROCK OF BS FOR A MINUTE! I am a CSR at a bank and if someone asks for a supervisor, we transfer them to a supervisor. Although this doesn't happen often where I work, we will definitely transfer the call to someone higher up. A lot of complaints here have to deal with Charter having NO COMPETITION. How in the hell can this happen? It is definitely a monopoly. I wish for the day when a competitor can enter the cable market in our area. I would gladly pay more to never deal with Charter again. Their cable sucks, their Internet sucks, and their service reps suck!!! So, now they want me to get their phone service and bundle it with the services I have now. Yes, that would be great! My bill goes up every few months with no explanation and now they want me to get phone service with them. Let's see how that would work. If the service is down, I would not be able to make or receive calls. HOW DAMN STUPID!!! I'll keep my cell phone, thanks! Charter needs a thorough investigation and needs to be shut down permanently. SCREW OFF CHARTER. If I could rate their service honestly, it would be minus 7 stars.

1) Scrutinize your bill. On two separate occasions I was promised credits for billing errors, and each month I would have to call again to remind them. The CSR never disputed that I was owed the credits but could never offer an explanation either. It took 3 billing periods for the credits to appear. You have to keep after them, because they are either dishonest or incompetent.

2) Fortunately, in my case their reputation for poor cable TV service preceded them. That's why I opted for Dish Network for television, and Charter for Internet and telephone. Dish has been great so far (5 months), and I haven't had too many problems with Charter Internet service during that same time period, except for one of the billing errors mentioned above and a brief outage or two.

3) Jury is still out on Charter's telephone service. Sound quality varies from "perfect" to "worse than a cell phone on a rural highway". I have had technicians come out to try to improve it. I no longer have as many dropped calls, but I don't think there has been much improvement in overall sound quality. I'm on the fence, but considering going back to traditional telephone service.

4) Charter's customer service is often just plain difficult to deal with. I don't think I've ever reached a CSR who wasn't in an overseas call center. Thick accents and reading from scripts, as others have mentioned, don't help.

But here's the thing: I would rather pay more each month, if necessary, for Charter to employ people in the United States to take my calls. I would gladly forfeit 24/7 CSR phone support (with the possible exception of technical support) if that would make it easier for Charter to do this. The U.S. is having a tough time right now, and Charter should do the sensible thing and bring those jobs home - to Iowa, California, doesn't matter. Heck, open a call center in New Orleans. Anywhere. I think that would improve the customer's experience and be socially responsible. Patriotic even.

TomJones54 is a douche. Charter blows because douches like TomJones54 work there. It's a veritable douche factory. They don't give ten sh!ts about your cable because there is no one to compete with them. Bunch of sh!headed douchetards.

Charter Cable is the worst company ever had to deal with. They have absolutely horrific customer service, and don't care about your problems. The cable service has constant glitches they don't care to fix. If you are choosing a TV service... ANYBODY BUT CHARTER...

Charter Cable is the WORST company I have ever had to deal with. Due to my location I cannot use a Dish of any type. Therefore I am stuck with the most ; Lousy Internet and Television (non-service) in the market place. The FCC and the Better Business Bureau should crack down on Charter ; Fine them and then shut them down. They could care less about the Technicians that work for them and Definitely Shaft the Consumer with a smile and laugh during the process.

Lousy customer service. Complete lack of concern with problems with the "On Demand" feature. This company doesn't care if you do business with them or not. Things will be fixed when they get around to it, and nothing will be done to satisfy the customer. I would not recommend this service to anyone.

Once again I am back to experiencing hell with Charter. While I slept little Charter f*ckup elves got in my DVR box and messed with my HD channels and SHO. Just in time to miss the olympics, the reason why I bother with HD. When I called they set up an appointment for Saturday and then had the nerve to try and upsell me. How could something that worked just great for the past 6 months, suddenly mess up. I'd like to hang these people up by the balls if they had any, which I doubt.

Worst experience that I've ever had. We had Charter service at our first home and about once every few months I'd have to call on a bill and have it corrected due to false charges or double charges.

We moved to a new house, and I wanted to take the cable with us. The turned of our cable a week early and it took them 3 weeks to get it setup at the new house. When we got our first bill at the new house it more than triple what it should have been. When I called on it they charged us setup fees, service fees, hardware fees and an initial deposit. I found out they had set up our account as CLOSED on the old house and then reset it up as a NEW ACCOUNT on the new location even though it was requested as a transfer. When I explained to them that there had been NO service visit, we had taken and installed the cable box with us from the old house and that this was CONTINUED service and we had already paid a deposit, then argued with me. I was on the phone arguing with different people 3 separate times before it got resolved.

1 month later we got a bill from a collections company for $80 unpaid charter fees. I called Charter 4 times over a few weeks every time them saying "we show you paid in full and you'll have to call the collections company and tell them that." I have no idea why it became MY problem to fix THEIR mistake, but I did it anyway. 2 weeks later we received another collections notice.

After spending an hour on the phone with multiple people, someone discovered that they had left money remaining as "owed" from the old house when they had CLOSED it instead of forwarding service, and no one EVER TOLD US ABOUT IT. Then they had NOT sent us a bill, had NOT attached it to a current bill EVEN THOUGH WE WERE STILL A CURRENT CUSTOMER WITH THE SAME ACCOUNT USING THE EXACT SAME PHONE NUMBER. Then they sent it to collections.

Last week I called to cancel service. As of 2 weeks later no one has come to turn it off so I called again, and they were planning on charging us for those two weeks of downtime that they were "still providing service" to us even though we had already canceled.

I will NEVER work with Charter again, regardless of what other cable companies are around to work with.

Avoid these people!

When I first got them 5 years ago they were fine, but they have recently gone way down hill since then. It all started when my OnDemand service would inexplicably go out and not work for four days at a time. In addition my HD channels along with some non HD channels would just freeze and eventually go completely black for up to 30 minutes. When I called Charter on these two issues, all I would get in response is that they are having problems and they are working on it. Well it took nearly a week for them to fix the problems.

The final straw for me was Tuesday afternoon when our neighborhood had a lightning strike that took out our cable service. Two hours after it happened I called Charter and got an automated message saying that there has been an outage in my area and they have been receiving a high volume of calls. The message also said that they are working to resolve the problem. After about two and half more hours and still no cable service, I call Charter back, and this time there was no automated message. The rep I spoke to said that they couldn't be out to my home until Thursday to fix the problem. When I told him about the automated message I received earlier that day he knew nothing about it and said unless 3 people call then they don't consider it an outage so I would have to wait.

The next day, I go over to my neighbor's house and he told me his cable was out as well. He later would tell me that some people down the street's cable was also out. So I obviously wasn't the only one having problems. I call Charter back later on that morning and they reiterate that I am the only person who called.

Thursday my wife agrees to miss her morning appointments to wait for Charter to show up between 10 and 12. However he NEVER shows up with no call or explanation whatsoever. I end up having to call Charter back and they reschedule for Friday between 1 and 3.

Friday arrives and this time (surprisingly) the Charter tech does show up, however he tells my wife that he can't fix it because there has been an outage in my area, and he would have to get a line tech to come out Monday to find out the problem. Now I have been trying to tell the geniuses at Charter since Tuesday that there was an outage in my area, but I suppose they didn't want to believe me because I'm just a stupid customer right? At this point I am fed up with Charter and their lack of ability to provide adequate cable TV service and downright poor customer service. Had the Charter tech not missed his appointment on Thursday to begin with then perhaps the line tech would have been out Friday to "fix" the problem. Yet because he missed it, I had to wait two more days; meaning by Monday I would have been without my $120/month cable service for nearly a week.

Saturday I go over to my neighbor's house again and he tells me that he saw charter at my house on Friday as well as another person's house on my street. So what Charter was trying to tell me that I was the only person that has called about problems with cable was a downright LIE. When I get back to my house I call DirectTV and sign up for service. As soon as (if) Charter fixes the problem, I will promptly cancel them. There is no sense in me paying this kind of money a month for a 3rd rate cable service. Charter has given me credit for the time I've been without cable, but at this point it does not even matter; they have proven to me that they don't deserve my business any longer.

You would think that the way they keep raising their rates, Charter would be able to continue to provide good service, but it seems that the more I pay, the worse they get. Instead of reliable CableTV service and good customer service, all I get is lies and excuses. So good riddance Charter Communications, you have lost another customer to DirectTV!

As a Charter employee, it amazes me why people complain about having to pay in advance for their services. Cable companies started out as entertainment suppliers and thus charge you before you see the programming. Ever been to a movie and paid on the way out? Or how about a Broadway show? How abut a sporting event? Do you complain to them because they want your money before they let you through the gate?
As for paying double and triple costs, that only occurs in the first month's billing when new service is added. You received a bill last month and Charter didn't bill you for the service(s) you just added a couple weeks ago. They didn't know you were going to purchase them, but now they are "catching up" and going back to bill you for the days you used the new service and weren't billed PLUS they will bill you for next month's service in advance. After the first bill, it's one month billing for one month's service.
Does Charter make mistakes? Sure....but 99.9% of the complaints, especially billing, are because people don't take the time to try to understand their bill. Pro-rates (going back and picking up for the new services added since the last bill) are confusing. If you don't understand, ask a CSR to explain. Don't say Charter is trying to rip you off until you understand your bill.
We are here to help you and want to make you experience pleasant and the time spent with you as short as possible. We want to thoroughly address your problems but are under great pressure to get to the next caller as well. If you have a complaint, by all means state it but make it brief. No need to ask for a supervisor as the CSR's have equal rights and can do everything a supervisor can do. If you feel you aren't being treated fairly, don't waste time waiting on a supervisor but instead say "thanks" and hang up and call another CSR. It will be much quicker.
In addition to being a CSR, I'm also a building trainer and floor lead and monitor and coach other CSR's. Of the hundreds of CSR's in our building (stateside and all speaking English) I have confidence in each and would trust them handling my problems.
THANK YOU FOR USING CHARTER!!

I had no choice but to use Charter for Cable TV when my husband was transferred here to Augusta, GA. There hasn't been one single day that my cable has worked properly. The picture tiles, stops, freezes, etc. When I called to ask them about this all I hear are excuses. This is the WORST Cable company I've ever used and urge everyone not to use them. Maybe if they lose enough business they'll change or go bankrupt. Either way it's a win-win for us.

worst customer service, no service recovery and only excuses! Sounds like everyone there is a teenager handling problems like a teenager would.

bill a MONTH ahead!? that is what they told me when i questioned my bill which is way over the amount i should pay. i believe i am paying double or way over what i'm supposed to. ever since i had my service transferred to a new apt i have been billed over and over again and like i said i think i'm paying twice what i should pay. and what the hell is being billed a MONTH ahead about?!

I had ordered all three from charter and the guy showed to install the cable and the internet and after 3 phone calls and 2 weeks still no phone.Charter Sucks and they have one more chance to make it good in 4 days to hook up the phone and if they dont fix the bill I am going back to Dish network and frontier...

This company sucks! Their customer service, signal quality, equipment quality, and overall value are the worst I've ever encountered. I am switching back to Direct TV. At least their signal only goes out during really bad thunderstorms. Charter was in and out all day during clear weather for the entire 5 days I kept the service.

The bill just went up over 30 percent with no warning whatsoever. Think twice before using them. This is the third time that's happened. No other company has ever done that to me. An overall ranking of 1.19 out of 234 rankings says a lot. They will be my ex cable company within a five days. This is one case where I truly wish I could give a company zero stars.

Charter is a corporation of professional con artists. I've had so many problems with them and yet to this day I have charter phone, internet, and cable(DVR). My most recent complaint is my favorite. My bill reached an interesting amount, due to the fact that I never know what my next bill will be, they said I needed to pay $222 to keep from being disconnected. So I payed $225. The day after recieving my payment thay had someone come to my house and disconnect me. Now they want to claim there is an additional $24 charge. So I have to pay that and $29.99 to be reconnected. Charter is as corupt as the oil company. At least with gas if you pay, you shall receive....

Charter Cable is THE WORST!

Their call center is not in the US, the phone operators have such a thick accent I can not understand them. Not to mention it takes two or three calls to get thru due to constantly being disconnected when they place me on hold.

Let's talk about pricing... what a JOKE! You get less then half the channels offered by satellite for more then twice the price.

Lets talk quality... I ordered HD and only a handful of my HD channels actually broadcast clearly. My DVR has yet to record a show clearly either.

Now for billing... my first bill was over $200 due to numerous mistakes and being double billed.

Charter sucks! After one month of service I have canceled and am going with Direct TV

Yes this company is total scum. Ive ben lied to three times so far. My internet bill whent up last month with no warning what-so-ever. When i did have cable service from them i was charged for instalation And disconection fees.
Im switching to verizon for my Internet at the end of this month. they also have HD available in someareas also. Even if they are half as bad a Charter I will gladly stay with them.
Peace

I hated Charter Cable. They are suck. They don't even have good HD channel. They charge $5 dollar for 13 HD channel. My area only provide Charter so I can't do anything about it, so that suck that i can't change. They have suck Cable Box I have to change Cable Box every 4 or 5 month. They get broke easily. Charter is the worst Cable Company.

these mother f*ckers suck sh!t, i absolutely f*cking hate those b*stards at charter! they are the only cable service where i live. they keep going up on the bill for expanded basic cable. their service is the worst service of any kind i have ever seen. in the last three months the cable has been out over 30% of the time. not just mine either, the whole damn town, if i'm not watching tv i still know when the cable goes out because my friends and neighbors begin to call to rage about it. we call each other because calling charter is a waist of time. they don't care! i called to see about being refunded a portion of my bill since we've had tremendous service outages and after going through their stupid menu and waiting forever their rep actually snickered at me for asking (his name was Denado) for a partial refund. then he put me on hold and disconnected me. much more of this and i'm going to direct tv, the only reason i haven't yet is i can't get my local channels on satellite. what happened to government oversight? they shouldn't be allowed to form monopolies, where they can continue to raise their bill all the while giving sh!t service. i am paying for cable tv i can't watch a third of the time. f*ck you charter from a dissatisfied customer in Hamilton Georgia.

Charter Cable Sucks. Or rather, their customer service, and billing, and pretty much every employee I've spoken with, sucks. When you call them, they are clearly not in the US, which I would have no problems with if they could actually help me. All I want to know is why my bill is consistently messed up, and how to fix it. Their website often does not work, whether you are trying to use it to pay your bill, view your bill, or just reach customer service. The employees are unable to help with the simplest of questions, because they are reading from a script, and have no idea what you are talking about if you deviate from the script. I finally got the live chat feature to work on the website today, and they were unable to help me in any way also. They told me to call the number instead. Of course when I call them, I wait on hold for 40 minutes, only to be disconnected for no reason just when I am about to reach an employee. Then when you finally do reach an employee, the usually can't help you, and tell you that someone will call you back. Then, you wait a couple days, and no one calls you back, so you have to start all over again. When I tried to politely voice my concerns about calling the number and ask if there was possibly a better number, he said that was the only way he knew of, and he asked if there was anything else he could help me with. When I said "I guess not" and thanked him, he just disconnected the chat without saying anything else. So add RUDE to the list of complaints. There is no other high speed in my area, and I need to have high speed for my business, but I am SO frustrated right now.

cant rate it.....there isnt any minus stars on the list....but on a scale of 1 to 10....i would have to say minus 10!!!

believe me when i say....if i could get my comcast back...i would in a heart beat...looks like i am going to have to move to where they have service available to get the proper attention

Charter is the WORST company of any kind I have ever dealt with in my entire life!! My bill is wrong..to the tune of a couple hundred dollars OVER what it should be. They refuse to fix it. They refuse to send me a break down to see what the heck these mysterious charges are actually for. I refuse to pay it b/c I didn't owe it...they cut me off, then told me I could make the payment online...yeah, after they cut my internet off. Not that I was going to make the payment...but that's how STUPID these people are. When I first got TV and internet through them within 2 weeks the internet connection went from losing signal to completely nonfunctional...they never showed up for the first 4 appointments (swore to me on the phone the service man was standing knocking on my door as I stood on the porch by myself) which I had to take off work for each time (when i asked to be compensated for their stupidity they lady cursed me). When they finally showed up at my place...they told me it was b/c my building had old cable wires that wouldn't support the high speed internet...so they ran new wires. Then sent me a bill for 200 bucks for rewiring my building...I guess I should have to pay for all the other tenants to have the capability to have high speed internet too?? I want a new internet provider soooo bad but guess what? Charter bought out all the other cable companies around here...I always thought monopoly was illegal. And their customer service is shit. Complete shit. No one speaks English...no one cares about what's going on. I would totally join the class action with Mr. Atlanta Metro down there...Im in Knoxville, Tn tho...

I work for Charter internet tech support from a call center in Kamloops BC, Canada; there are 4 offices; Kamloops, Florida, and 2 others.

I understand the frustration ppl go thru when their internet isn't working, but there are a few things that I want to share considering I work "behind enemy lines." If u can't figure it out, yes I do hate my job and I do hope this gets me fired.

1)When u call in for assistance, don't say "I have service with ya'll" or "We have the Charter Bundle". You obviously do otherwise you wouldn't be calling.

2) Don't say "I don't mean to take it out on you." We all know that you do because a) you're pissed off and b) you're talking to a person instead of listening to a machine.

3) The things that we say, a lot of the time, is scripted. The opening statement, the ending statement, a lot of the questions we ask to figure out what's wrong with the internet... other people wrote it, we get paid to say it. The things we ask ppl to do (unplugging, typing, etc...) DO work, it's not a waste of time as some ppl like to think.

4) If you think asking for a supervisor will take care of everything... don't bother, and u actually have Oprah to thank for this. Ms. Winfrey did an episode on what to do when to call in for assistance on well pretty much everything, and one of the things to was automatically ask for a supervisor. Because of this episode, Charter has made an internal policy stating that supervisors (Lead Services as they're called in our offices) are "non-technical." Meaning that they are to ACT DUMB, while they know 3 times more than agents like myself. The only way we do transfer to a supervisor is if the customer's irate to the point where they don't want to talk to us. If any technical work is needed to be done, they will transfer u back to the agent.

4) If you're calling to complain, we have a complaint dept. with its own number that you can call; Just ask the agent u're talking to. You're wasting your time and ours by complaining to us, and we simply don't care; we get paid to fix the internet and sell u stuff.

5) If you don't know what you're doing but know someone who does, have them call in on your behalf; it saves time fo everyone and saves you from getting frustrated.

6) We DO NOT help with Routers, or email programs (Outlook, Outlook Express, etc...)

7) Charter does NOT block ports for gaming, nor do we open ports. Home Networking Customers especially; Opening ports is beyond our scope of support. Contact NetGear to get assistance with that.

8) We don't help with XBox Live/PS3 Online. With the online connection, if it works on your computer it's not our problem.

Keep what I said in mind, and things'll be a lot smoother next time you call.

Thanks for listening; I'll take ur death threats now, please.

I wish I could rate zero stars, but I guess one is the best it gets. I've had nothing but problems from day one with this POS company. I could write a ten page review on the problems I've encountered but many have already been talked about on this page. From wrong bills, outages, poor internet, etc it has been a nightmare to deal with. You pay for a service and what they give you back at best is a pile of shit. One of my most frustrating moments with this hell-hole of a company came when I ordered a soccer event thru pay-per-view. It was a big game, meant a lot to me and my friends as fans. All my buddies came over to watch it, 7:30 in the morning none-the-less and, we get thru the first half. Between the first and second half the game cuts off. Now to reiterate, this was a big game, like the superbowl cutting off at half-time...imagine that. I got on the phone with charter and they told me i never even ordered the program. Funny I was watching it, and later found I was billed for it. I was told I would not be charged for the game and be given a 10 dollar credit. None of which I recieved. I was charged and no credit was given. I again contacted them about it and was told they have no record of the incident and there was nothing they could do. The time spent dealing with the problem is time I'll never get back and would have rather spent the time gouging out my eyeballs than listening to some dipshit reading out of a "say this" catalog. This is just one of the many incidents I've had to deal with, and I'm more than happy to be moving to a place where charter is not available. This company could care less about their customers and only about sending bills and collecting undeserved money. STAY AWAY.

Charter bought my local cable company. In the first month of the transition I received two bills, one from the prior and later from Charter. I paid my prior company then received Charter's bill. I placed a stop payment on the first check and paid the Charter's invoice. A week later Charter sent a letter saying their bill was sent in error. I had already paid the Charter bill and figured they would straighten it out and send adjust my next invoice.

I received a letter today saying that if I didn't pay another $75 they would disconnect me. After calling India and live chat over their website, I'm no better off.

Any portion of any star > 0 = positive. I've got nothing positive to say about Charter.

If I could give 1/4 of a star I would! Charter truly is the worst company I have ever ever dealt with for anything..first they mistakenly disconnected our internet, then they screwed up our email address, upon calling them they had no clue- i have had this email for about a year now, use it for work and i can no longer receive email!!! no one will get back with me and online support stinks!! yikes! Id rather spend 15 years in a Turkish prison than deal with Charter internet, phone or tv again!!!!

My sentiments for Charter are already echoed here! I have never dealt with a more Customer NO Service bunch in all of my life. They have no sense of urgency whatsoever and could care less if you are discontent or not! Even after numerous calls to change my service, they conveniently never have a record of that change and continue to charge unrealistic rates for the same services Bellsouth provides for a FRACTION of the fee! How I wish someone in TRUE management would call their ID10T Customer NO Service line to see how the people that help make their paychecks are treated! Un-Fricking-Believable...how do they get away with it?! I do not even want to give them ONE star!

their internet service is inconsistant at best, and over priced. Right now I am back to having my connection being dropped and I have to sit and wait. I know it is because they over sell their nodes and have to many modems on them so when everyone is online the system fails. I hate dealing with their customer service, all they do is deny it is their fault.

I gave Charter 1 star because I had to give them something, but believe me that is more than they deserve. I have been asking Charter to send me a breakdown of our bills dating back to Dec 07. For the last 12 weeks they have told me on 5 different occasions that they will send us the breakdown, but we never get it. We get the bill though!! They took 2 payments out of my checking account, I got them to refund 1 payment, then they double billed me the next month and told me I had to pay or they would shut us off. I live in Whittier and am happy to say that today I found out that we can get FIOS in September. I am going to have a Charter firing party as soon as possible. Charter is the worst company to do business with, and the quality of their product is inferior. The HD channels pixelate and go black. Our dvr works about 1/2 the time and when we called and they brought out a new box they snuck in a $35 charge onto our bill!! One of their Cust. Svc reps actually told my husband to F-Off!! I feel for anyone who has to deal with Charter and really can't wait for the day in Sept. when I can FIRE them. It will be interesting as they currently owe us $278.00 for charges we didn't incur. To all Charter Customers, GOOD LUCK!!!!!!!!

Charter Sucks! End of story. I ordered HD and DVR. I waited 6 weeks, 4 rescheduled appts, and switched to Direct TV and couldnt be happier. Great Service, more channels, more HD, DVR, much better quality, all digital, and CHEAPER at that! ..... thanks, but no thanks Charter!

I had cable all over the US, from Comcast, Cox, Time Warner and CableVision without any problem. Then I moved to St Louis, where Charter has a monopoly (it's the site of their headquarters). Charter is in a class by itself when it comes to screwed up companies. It took three attempts to get a basic hookup, an an apartment that already had cable installed. The first two failures were somehow my fault, even though I was home all day.According to customer service reps at my company, Charter has great difficulty getting reps to work in their headquarters office, and turnover is very high.

Companies this bad can only survive in cities where they have a monopoly. Don't let your city be one of them. If it's too late, go with telco cable: U-Verse or FIOS.

Hey, I am done with these idiots, but I am so pissed I want to get my frustration, the hours I spent on the phone with their "customer no service" dept, and lost time for the internet back out of them. Anyone in the Atlanta Metro area interested in a class action law suit. I don't care if I personally don't see a dime. Businesses should not be allowed to act this way, especially when they essentially have a monopoly. I will contact the FCC and Govenor's office on consumer affairs,and will try Clark Howard, but he has reached such lofty status that has become well nigh impossible. I will be back to this site often in the coming week, 4-28 thru 5-2, leave contact info and I will. My lil bro is a lawyer, but a busy one in DC, however he may have a good local recommendation. They raised my bill last month $17 when I was supposed to have 2 more months of a promo, then this month another $42, when my billing has never been the same 2 months in a row. I always have to call to correct and it never takes less than 2 phone calls.Lengthy, frustrating phone calls. Don't you just wish you could reach thru the phone line sometimes!!!!!

My internet service has been out for 12 days now. I have called every day to get updates on when it will be repaired. They always tell me they don't know. I have scheduled appointments with them, then later find out that the appointment was scheduled for an unavailable time slot, and that the next available was 10 days away. I was then placed on some kind of "call back" list where they were supposed to call me within 24 hours to assess my situation, but I didn't hold my breath. Guess what, they didn't call. Pretty much, they won't help me fix the problem and always give me the run-around. It could be out for three months for all they care.

I spent 6 months trying to get a 118 dollars from Charter. A refund that they owed me. Starting in Dec.2007 I returned my equipment to the Vestavia Branch in Birmingham Alabama. The lady at the counter let me know that it would be 4 to 6 weeks before my refund would be mailed. To make a long story short...It is April 2008 and I have no refund. According to my report *(from Indonesia) the check was mailed in Feb 2008. To be delivered by May of 2012. Charters service is worthless. From what I can gather, when you have a question about billing they transfer your call to a parallel dimension. This dimension is between the 12 and 16th dimension. A dimension of not only time and space, but a dimension were 16 year old Indonesian girls try there hand and "Engrish". Yes that is "English". These girls not only speak it poorly but cant understand words like "Biwll" (bill), Repund (Refund), "Tank You" (Thank you) "Fruukkk Youuu" (Self explanatory) Well after trying my hand at whatever broken English that was, I requested a Supervisor, Bosso, Los Boss? Until I said Senor Castroit was a crap shoot. Finally I got put on old, which in all actuality wasnt that bad. Considering that my mind was cramping due to the lost in translation spill. So after listening to 10 minutes of choowg dowg ding dowg music I got a well spoken person. Male anal retentive engineer type. This was great, I knew that he had a multitude of corporate brown nosing to return toso I made it short. He said that Cash Management would send a check. From what I could gather, he had been waiting all day to say Cash Management, like it was pay-off for the endless years he spent being someones tool bag. Good ruck with dat!!! So my story is rather long, although it may be classified a rant if you need further clarification it will take 4 to 6 weeks for me to confirm that. I love TV. It is opium for the massesbut holy shit, keep the 118 dollars. The escape into a new dimension was very entertaining.Here is the moral of my story, Screw 3rd world customer service, Screw Cash Management , Screw Corporate Yes Men.and last but not least Screw Charter Media / Cable / B.S until there eyes cross. Resist and Multiply.

CHARTER COMMUNICATIONS : I HAD IT INSTALLED IN NOVEMBER OF 2007. THE TECHS SCRATCHED MY NEWLY FINISHED HARDWOOD FLOORS AND BANGED UP THE WALLS IN MY DEN DURING INSTALLATION. IT TOOK ABOUT 24 CALLS TO GET REFUNDED FOR REPAIRS. MY PHONE SERVICE ONLY WORKED A COUPLE HOURS A DAY AND WHEN IT DID WORK, CALLS KEPT GETTING DROPPED. MY INTERNET CONNECTION ALSO KEPT LOSING A SIGNAL DURING THE FIRST FEW MONTHS ALSO. I FINALLY GOT CREDITED FOR LOST SERVICE AFTER 4 DIFFERENT GUYS TRIED TO FIX THE PROBLEM BUT COULDN'T. THIS ALSO ROBBED REPEATED HOURS OUT OF MY WORK DAY FOR WHICH I RECEIVED NO COMPENSATION. CHARTER DOESN'T CARE ABOUT SERVICE AFTER THE SALE NOR DO THEY CARE ABOUT CUSTOMER SATISFACTION. I HAD ABSOLUTELY NO SATISFACTORY SERVICE THE WHOLE TIME I WAS CONNECTED TO THEIR BUNDLED SEVICES. I AM HAPPY TO SAY NOW THAT I AM A HAPPY CUSTOMER....I SWITCHED ALL MY SERVICES TO OTHER COMPANIES. I'M JUST GLAD CHARTER DOESN'T HAVE A MONOPOLY ON SERVICES HERE IN NEWNAN, GEORGIA ANYMORE LIKE THEY USED TO. I'LL NEVER USE THEM AS A SERVICE PROVIDER AGAIN.

Best thing to do if you have tons of problems with Charter is contact the city you live in. Charter hates that! As to Problems with internet. charter has to many modem customers on a node so what happens is you have slow speeds and packet loss. If you have phone. ever have the problem the person you are talking to cant hear you, but you can hear them. Same problem too many phone customers on a node. A charter tech can be sent out time after time, but its not going to fix the problem SORRY!!!

I tried to reply to MoxiMan directly but the submit wouldn't accept my beautiful comments. I apologize in advance for my language.

I was going to attempt to respond to your comments using logic and my own personal experience as reference but then I reread your post. Quite frankly, you're a dumb fuck. You either receive some sort of financial gain from Charter's ineptitude or your head is so far up your ass that you can't see anything but corn. I get it, YOU are one of those techs that we keep reading about. Why would you derail your own gravy train when you get paid to be a dick or a dick sucker (depending on your position?) Charter sucks, plain and simple. The only hope I have for the future of high speed internet is the implementation of wireless technologies. Foreign countries, due to their lack of resources and being behind in the internet game, will end up skipping the entire wired process and go straight to wireless. Those lucky, Godless freaks! Me, I plan to go back to 2 dixie cups connected by a string. You may laugh but it's no worse than what I already have.
Have a nice day and, oh yeah ... FUCK YOU!

Charter is an enormous piece of fuck company. I have never experienced such poor "service" like Charter provides. Avoid them at all costs.

Ok, here I am ready to pitch a bitch: I deceded to get Charter because it is the only cable service available in my area, here is what happened. The technician was 2 hours late past his 2 hour window. Their automated phone system hung up on me 4 times. Waited on hold for over an hour. A CSR stated they would call me back in 10 minutes when they contacted the tech - never heard back; this happened twice. I still don't have cable. Im pissed, my wife is pissed and I am sirously considering telling the tech to get lost and we are going with someone else. I hate this service.

Avoid Charter at all costs if you can. I have no choice being that they are the only cable provider I can get.

Here's the thing about Charter. They could care less! They don't give a crap if you're with them or not, so therefore, they could care less about the service. But you know, I think all these providers have the same rotten attitude!

I have heard that Comcast is a bad cable company, but you don't know what bad is, until you've experienced Charter. This summer, when I have the time to deal with it, I'm switching to one of the satellite companies, because I have finally had enough.

First, I love the way they hide behind their 800 number. In my early years with them, I was actually able to call someone in my town...o.k., it was an answering service at night and on weekends... but at least you had the hope that if enough people called with the same problem, they might call someone in service and let them know. Not any more. You call an 800 number on a Saturd