| REVIEWER | RATING & REVIEW |
 | AnnieLMac (0)
05/13/2006 |  If I could give this a lower rating I would. Adelphia is the worst cable company EVER!!! Do not get Adelphia!!! I signed up for this service because it's the only one in my area for high-speed internet. The install tech was supposed to come between 8-11 .. he showed up at 6PM and told us he didn't have the equipment to install our cable and internet - and would come back "1st thing" tomorrow. "1st thing" ended up being noon. So two missed days of work. Secondly, I asked for digital cable tv with DVR.. he didn't have it. He just left the cable modem for us to install. That was his idea of installation. I had to call to get that set up too because he didn't put the right "codes" on our account said the so-called customer service dept. (only to find out later that the charge for a DVR is $14.00 a month!) That was just the beginning of our problems! We have had to phone them about one problem or another 12 times in three months. The final straw was getting my cable bill this month and seeing it was $160! I don't have any premium channels either. I cancelled my service and called Dish Network. Whatever you do - FIND SOMEONE OTHER THAN ADELPHIA!!
(0 voted this helpful, 0 funny and 0 agree) |
 | AnnieMac (0)
05/13/2006 | If I could give this a lower rating I would. Adelphia is the worst cable company EVER!!! Do not get Adelphia!!! I signed up for this service because it's the only one in my area for high-speed internet. The install tech was supposed to come between 8-11 .. he showed up at 6PM and told us he didn't have the equipment to install our cable and internet - and would come back "1st thing" tomorrow. "1st thing" ended up being noon. So two missed days of work. Secondly, I asked for digital cable tv with DVR.. he didn't have it. He just left the cable modem for us to install. That was his idea of installation. I had to call to get that set up too because he didn't put the right "codes" on our account said the so-called customer service dept. (only to find out later that the charge for a DVR is $14.00 a month!) That was just the beginning of our problems! We have had to phone them about one problem or another 12 times in three months. The final straw was getting my cable bill this month and seeing it was $160! I don't have any premium channels either. I cancelled my service and called Dish Network. Whatever you do - FIND SOMEONE OTHER THAN ADELPHIA!!
(0 voted this helpful, 0 funny and 0 agree) |
 | HaloLeon (0)
01/27/2006 | I have had adelphia for less than two months and I have already memorized the customer service number.. I have spoken with over ten different tech support guys and each one gave me a different answer. I play alof of FPS's and I recognize the second my connection speed changes. I explained my problem to each tech and finally the last one told me that the Atlanta/cumming backbone was running at full capacity and there was not any available bandwith. He also told me it would be 2-4 months before it would be fixed and I have no other alternative services other than ISDN.. which sucks even more. I'm really hoping comcast takes over my section of adelphia soon.
(0 voted this helpful, 0 funny and 0 agree) |
| IronMo (0)
12/24/2005 | I live and die by my internet connection. Work from home and must have reliability and support for complex home LAN. If this is you also, stay as far away from Adelphia as possible. My biggest grip, besides the 8 hours of down time after a power outage once because "it is just cable", is the fact that you cannot setup a dualboot system. Why? Any reasonably competent tech person would understand. They attempt to register the mac address somehow automatically for every new computer in your LAN. This means you get the red Adelphia screen of death every time you try to access anything on the internet. I cannot tell you how much I loathe their service. In 15 years as an internet/broadband customer from services all over the country I have _never_ had such a horrible experience. I don't normally take time for this sort of review thing, but I absolutely had to in this case. Stay away from Adelphia. I am switching to DSL and taking the bandwidth drop just because of these troubles. BTW, I have two xp systems, a mac (osx), and a linux fc3 box (that dual boots into xp).
(0 voted this helpful, 0 funny and 0 agree) |
 | ldl5112 (0)
12/13/2005 | If I could give a lower rating, I would. I pay $90 a month for basic cable and highspeed internet. For the first month I had internet, it would stop working every hour or so, forcing me to shut down my computer, unplug the modem, and reboot everything. Sometimes it wouldn't even make it 10 minutes before doing it again. I know it wasn't just my computer because everthing was mysteriously fine after about a month. The other major problem is that their online bill-pay service is crap. It keeps rejecting my payments and making my account overdue. Of course, they can't send an email notification, and of course it doesn't show up on the next month's bill. When does it show up, you ask? Two months down the road. And let me tell you, it is a nasy surprise to go online to pay your monthly bill (on time, I might add), and find out that your account is over due. If there was any other cable company in my area or if I could have a satellite at my apartment, I would switch in a heartbeat. Adelphia is way too much of a headache.
(0 voted this helpful, 0 funny and 0 agree) |
 | fedup24301 (0)
02/22/2005 | First, let me say that I never have trouble with my cable service, HOWEVER, the price is unbelievable. They're even charging for On-Demand services (Starz, HBO, etc.) Seems like with every new service they provide, they want an additional 4-10 dollars per month. Starz on demand is provided free to Adelphia, so why the heck are they charging us 4.95 a month for it. Even their cable internet service has slowed down because now they have 'premier' internet service and they want you to pay an ADDITIONAL 19.95 a month for that. I think they've lost their freaking minds. I'm looking into satellite.
(0 voted this helpful, 0 funny and 0 agree) |
| Maine-iacs (0)
09/08/2004 | Our Maine cable company was acquired by Adelphia about 3 years ago. Prices went up almost quarterly while service plummeted. Finally pulled the plug this morning and installed a DISH. When I called to have cable disconnected, NOW they are willing to discuss some pricing alternatives.
Too little, too late.
(1 voted this helpful, 0 funny and 0 agree) |
 | lowe31 (0)
07/07/2004 | Awful customer service. Never available for home visits to fix faulty equipment. Excessive charges and unexplainable charges on bill. Never cooperative and does not want to make consumer happy.
(1 voted this helpful, 0 funny and 0 agree) |
| nogames (0)
05/29/2004 | False information provided by sales ppeople on charges.. Charge too much $$$... Too many restriction on internet acces that you have to pay for... Customer service bad.. Once a scammer always a scamer..
(1 voted this helpful, 0 funny and 0 agree) |
 | CriticSeven (0)
04/05/2004 | Why don't you folks say where you're complaining from?
Cheers to OhioRustyFan !!
(0 voted this helpful, 0 funny and 0 agree) |
| drSuz (0)
03/22/2004 | I hate Adelphia. I would change services but there is no other option for cable/broadband/dsl in my area; Not even satellite (there is no line of site to any satellite service from my house). My biggest complaints are:
1. Price. I'm not sure how it is ethical to charge people $90/month for BASIC cable and broadband. This is absolutely absurd.
2. Customoer service. Sucks.
3. Accounting. They routinely screw up my bill. No wonder they are bankrupt.
4. Price. I can't say enough about this. good god.
Someone please start another cable company in my area!!!!
(0 voted this helpful, 0 funny and 0 agree) |
 | OhioRustyFan (0)
01/12/2004 | omg KR, what you wrote sounds exactly like what I am going through, I was without internet for 5 whole days before Christmas, I am so aggravated with them but have no other choice. The price increase is just ridiculous, next they will be asking for our right arm or our first born. Stand tough, I will do the same here in Ohio.
(2 voted this helpful, 0 funny and 0 agree) |
| Dan72770 (0)
12/16/2003 | Can't complain one bit, my service is exceptional. Would never go back to satelite which was such a joke and they get you with there contracts.I get way more channels with Adelphia compared to direct tv -they charge you for every group of channels especially if you really like certain channels they say 4 channels mabe in 4 different packages and in order to get them you have to get 4 diff packages which cost way more then regular cable. Trying to get someone to come out and fix your picture with satelite is a waste of time to cuz they charge you $90.
(2 voted this helpful, 0 funny and 0 agree) |
| krdavis (0)
12/12/2003 | Our cable and internet is constantly going out and we have to call to get a credit to our account. The cable internet is very slow compared to others, plus they just raised our rates AGAIN.... yet we don't get anything extra out of it. There are no other cable companies in this town to switch to... if we go with Satalite TV we can't get network channels... they've got us where they want us and all we can do is take it in the ass!!
(1 voted this helpful, 0 funny and 0 agree) |
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