You guys need to get a life

If you are going to move, watch out!
I use Shaw more than 10 years in Richmond BC. Both TV and Internet Signals were good. BUT....
Two years ago, I sold my house and moved to a new place (in Richmond, too).
I called to move, they said that they must close my old account and then open a new account for me, all fee are waived for good customer like me.
Guess what happened?
My package bundle discount gone!
They don't offer the package I had before.
I use pre-authorized payment, 8 monthes later, I found I paid much more. Then, I called them many time, very bad and rude "customer service".
I never got my bundle and money back....
If someone knows how to deal with this kind of deceive, please let me know.

Shaw is reliable, consistent and very gifted at providing both reliable internet and cable. I dare say they are prepared for the multi-tasking...unlike those one hit wonders over at telus. Good luck to you if you use them for anything beyond your phone!

This is how Shaw Cable is: I pay for 10 MBs per second fast speed and ofte it runs with a speed less that of the dialup speed.The Shaw Cable company has a very bad services to its customers.The MBs Spykes in a matter of seconds between 2404 Mbs to 6.000 Mbs 7 and 8 as you look at it on when downloading or at DSL speedckeck report websites.It is very unstable and it treats their customers very unfairly for what services they are paying for.It is a total garbage for gamers and downloaders alike to have it set it up. It causes me lots of anger and displeasure and disapointment using their cheap good for nothing garbage quality of highspeed internet services. I hope they go out of business these dumb loser crooks! Online Gamers Never Sign up with them. Instead choose a broadband connection services which is a lot cheaper if you have a basic telephone line in your home you can connect to it by calling a broadband customer service like ex: the "Primus".Good Luck and good ridance of
Shaw Internet Cable, if you already have it in your home get rid of it. They're Shameless Thieves.

Internet cable service by Shaw sucks, the speed they charge me for is 4.5 Mbps, yet many time I don't get more that 250 kbps. This is misrepresentation of their service, I am tired of calling Shaw to reset and reboot modem, spending over 1 hour on the phone everytime I call for help.

I'm not sure why the others have such a bad review of Shaw. I guess a review site draws those looking to vent. I've been a customer of Shaw (both at home and at work) for more than six years now. Cable television since the beginning, then internet service and now digital phone. I have very little to complain about - in most cases when there were issues, they resolved them over the phone, or dispatched a technician to fix it the next day. Technicians were always on time and friendly. In some cases where I needed, for example, my digital box replaced (which I own - not rent from Shaw), they replaced it for free right on the spot. No warranty repair or anything else... just replaced & fixed. Nice.

I've never waited on hold more than a few minutes for help. If their call center is very busy, they give you an "immediate callback" option where you punch in your phone number, and it "holds" your place in line so when a customer service rep is available, they call you back. No waiting on hold. Pretty nice in my opinion. Worst case, you get a call back an hour later. What's wrong with that?

I'm temporarily living in the US and in comparison to the cable/internet/phone providers down here, Shaw is amazing....

Customer service is so bad it takes 3 calls ( waiting time totalled over an hour) to get them to reset my cable box by remote! The first 2 guys did not do it right. The 3rd guy got me my channels back but now the picture quality is screwed. This has happened many many times with me and Shaw.

Internet service has been good. Installation technician was friendly and quick. Unfortunately from a technical standpoint, the Terayon cable modem is only 10Mbit Half Duplex which means you can have all the download performance in the world, but with the end point at 1992 speed there's no way you're going to use it. Which is probably the reason why, in 2006, they're supplying kit which harks back to those early days of ethernet performance. Try starting two or more low bandwidth (5-20kbits) streams and that half duplex link will kill the line from the context switching. Don't think you need to download two things at once? Use a modern interactive website with banner advertisment affiations.... ooo all of them.

Has anybody ever encountered the so called 'Customer Service' provided by 'Shaw' ?
It brings me to shame and shock to see the height of disregard these people have for the residents of this region.
Firstly, if you ever try calling their customer service number - you'll be put on hold ad infinitum. (You can have a 5 course meal , play soccer , watch a movie and still when you return you'll still be on hold) .
and if you leave your message and number for call-back ; they'll call you at the oddest of time when you least expect it. (and if you happen to miss that call then they'll black-list your number so that you don't get the call-back option whenever you try to call again).

I've been a victim of this many times (and so have been some of my friends).
They don't have anything other than to say 'We are sorry!' or 'We are experiencing excess number of calls' .
Why can't they increase the number of staff? (Oh! I see , SHAW wants to be RICH as SOON as Possible by cutting the number of employee).

Even some of the developing countries can handle 'customer service' better than this.
It seems the only thing they are interested in is getting maximum profit by giving more services (Hey! what happened to the quality of service? ). From promoting new set-top boxes to marketing digital-phones (which are by far exhorbitant than what other companies offer), they don't even care what 'Quality' means.
It took one of my friend , few hours of phone conversations, half a day of holiday from work and 10 days to get a damm internet connection, just to check mail from home.
and what had happened?
Because of someone's irresponsibility or lack of service (God knows what) the installation tech missed the appointment not once but twice. So what did Shaw have to offer? 'We are sorry' is what their response was.

Again, I'd like to caution people who might be interested in getting internet/tv connection (or even the existing subscribers) to have a few tablets of Tylenol ready because you don't know what sort of 'Customer service' is waiting for you.

( POOREST of POOR Customer service I've ever encountered)

- A shocked resident

great service, blows telus away

Shaw's customer service reps have been nothing but helpful to me. Whenever I call with a question about my bill, or about programming, or anything really, I get treated with the utmost respect and warmth. I have nothing but good things to say about these genuinely kind people. Way to go Shaw! Keep it up!

Shaw has changed somewhat, but still use unethical practices. Bait and switch advertising, misleading advertising, slow, rude, and uneducated technical support.

Poor service.