Shaw is horrid. You basically pay for lag.
I wish I was in control of the internet in my household, because i'd cancel shaw and get some god damn dial-up. It'd probably increase my internet speed 10x.
Nothing is wrong on my end, and several people I know also have Shaw and lag at the exact same times as me. Would be a VERY odd coincidence.
Telus sucks just as bad, and there really aren't many other options between Telus and Shaw(in my area anyways). What the hell.

Dial-up is the way of the future if this keeps up. Which is really, really sad.

I've used telus for about 3 years with very little problems. A few months ago I decided to try Shaw for their faster 10mbs. Also we had constant problems with the stupid telus 2wire router dropping the internet signal. It would have that red light on every morning and needed to be reset. I was happy with the cable and It actually went a full 10mbs! I kept both services on for about a month. The cable eventually started sucking out at peak times. more and more the cable was unreliable. Having that 10mbs down is really useless when its slower than a 56k modem at peak usage times. Eventually cancelleed the service from shaw and stuck with telus.
THEN.
I moved to a new house in the same city. Called telus to get the service moved. long long story short they fked up and hooked out our neighbors address instead. had no service for over a week. spent hours on the phone with telus trying to explain to them that i dont need to restart my router because there is no signal on my phone line!! Finally got a service tech who knew what he was doing to hook it up in 10 minutes. "When we unhook things they are really unhooked he said". Apparently physical wires had to be switched in at least a couple different locations to recconect our phone line. After that of course the internet worked finally. Telus gave us a month free of internet, which was nice but already told them were going to shaw.
Like 3 weeks later Shaw finally comes to my house (even though I see a shaw van outside my house every couple days, at neighbors houses) <--That should have been a sign now that I think about it. The guy comes in and than tells me hes only here to port my phone (which took him like 4 hours btw), he has no work order for internet or tv installation. so like a week later another comes to install the internet and tv. All the while I still have the old modem from the last time I had shaw. He hooks everything up and of course the signal is like 110% when he checks it. Anyway we've been using shaw now. The digital cable sucks, it cuts out all the time, sometimes I can't even watch certain channels. the sound is choppy, video scrambles. luckily I don't watch tv often. The internet was good for a while but its now touch and go. sometimes it works, which is nice. but often it's slow, and drops connections. I have hit refresh constantly to get pages to display. forget downloading. I'm writing this right because I can barely make use of this internet. Im geting like 12KB/s and its cutting in and out frequently. Its been like this for 2 days. This is what I've always known about cable and I plan to return to telus again. the lesser of two evils. telus vs shaw. At least dsl offers a more consistant connection. Shaw's faster speeds aren't worth it in my opinion.
And what is up with SHAW agianst this tv tax? They are running constant anti tv tax propaganda and I can't understand why. I think their service sucks. I think they need that tax! They should be using that money to fix their services. I would pay 10$ a month for a tv that I could watch that didn't cut out. Or internet that went as fast as they say it does, ALL THE TIME. without slowing us down to 1995.

Well I don't know how helpful that is. sorry about shitty puctuation and whatnot. Both of these companies blow each other they are so horrible. They are both against tv tax as well. go figure.

I hate Shaw Cable Internet service! My God they are awful. When we were with Shaw Internet there were three people living in my house all sharing the same internet. We had an Xbox hooked up to it too. They shut our internet off for going over the bandwidth cap or whatever. I think it was about 60g or something. With three people using the internet at the same time, watching videos, playing games, playing xbox etc, it's pretty easy to go over the bandwidth. We had to call them so they could try to sell us a bigger bandwidth plan and suck more money out of us for their slow internet. Also, the internet was sloooow! They throttled our bandwidth and it was slower than hell! I happily switched to Tbaytel and haven't had a problem with my internet at all. If you use the internet for more than your email you might want to switch to a new internet provider. Shaw cable will just hassle you and make you pay more for their slow crappy internet. Oh yea we were paying for their "FAST" internet too...

I'm disgusted with Shaw Cable!! I have phone, fax, internet, cable, UFC, Canucks Pay-preview and movie central. My mom and I own a house together and because she lives downstairs they audited our home, demanded that they come in to ensure that we don't have a basement suit that we are splicing cable to. They threaten to cut off our cable unless we pay an additional 29.95 a month for the downstairs. When we set up our cable we explained that we are joint owners and live as one family and they said that was not a problem. 2 years later they are treating us like criminals. They are thieves and I have cancelled all services with them.

Those of u who like shaw should not be allowed to vote because either your in management, mental, unfit, or just totally brain dead

I have never had worse service from any other provider. Shaw makes Telus look really good. I own a small buisness and have been with Shaw for my telephone, internet and cable. In the 17 months I have been with them I could count the months I have gone with problem free service on one hand. Everything will cut out at any point in time. Calling them to inquire about the problem is always a frustarting experince. I wouldn't recommend them to my worse enemy.

I never had problems with Shaw, until I cancelled my cable. The month after they disconnected my cable, Shaw continued to bill my credit card. I phoned them, and was told that it was all sorted out, and that I could expect full reimbursement for their error. The next month, they not only failed to reimburse me, but once again billed my credit card for non-existent cable! After spending more than 3 hours on the phone with multiple representatives, Shaw stopped billing me. Unfortunately, they continue to owe me over $80 more than a year later.

I haven't had a problem with their cable service. I have had problems with their customer service in regards to their digital phone. We were unable to make any long distacne calls for 2 weeks. My entire family lives in another city and so does my husbands. I had to call them 4 times before it was fixed. They told me I was going to get a credit for the 2 weeks we had no long distance, but guess what? I got the bill and no credit was ever issued. I've lodged a complaint but I'm certainly not expecting anything. I would strongly caution people not to use them for phone service.

I've read over all the reviews here so far and found myself chuckling at the poor ones. I see over dramatized words like "victim" thrown about and I can't help but roll my eyes - if you feel that you have been “victimized” by Shaw, you are most likely part of the extremely low percent of people who has had a bad experience with this company. People get pissed when their internet or cable go down, and if there is not an immediate fix, then the problem most likely escalates in their mind and makes people more prone vent their anger here.

The two star overall rating is not an accurate representation of Shaw’s customer service.

I have gone with Shaw for years now. I am a computer junkie, and play games online. If my connection goes out, or if things are loading much slower then they should then I am one of the first people to get angry and call up Shaw. I have had a couple times where the wait was longer then 5 minutes, but in those instances they do give you an option to leave a message for a call back. I’ve used this option before and they are very diligent to responding to their customers, I’ve always been impressed by it as well as their calm, respectful and helpful demeanor over the phone.

Never a bad experience with their customer service. If you compare them to Telus or Comcast (big in the US), then you'll find that they are excellent. I have only had one instance where after one of the tech guys was over adding a breaker to the cable line (so that we could watch tv in another part of the house) that I had problems with my TV and internet connection. However after I called we had a guy come up the day after and they refunded me a portion of my monthly bill as well as apologized for the inconvenience.

As for resetting your modem, if you call once and they show you how to do it over the phone then it's pretty much common sense that you don't need to call them again just to figure out how to reset it. You don't need to wait on the phone several times just for them to suggest that to you.

You guys need to get a life

If you are going to move, watch out!
I use Shaw more than 10 years in Richmond BC. Both TV and Internet Signals were good. BUT....
Two years ago, I sold my house and moved to a new place (in Richmond, too).
I called to move, they said that they must close my old account and then open a new account for me, all fee are waived for good customer like me.
Guess what happened?
My package bundle discount gone!
They don't offer the package I had before.
I use pre-authorized payment, 8 monthes later, I found I paid much more. Then, I called them many time, very bad and rude "customer service".
I never got my bundle and money back....
If someone knows how to deal with this kind of deceive, please let me know.

Shaw is reliable, consistent and very gifted at providing both reliable internet and cable. I dare say they are prepared for the multi-tasking...unlike those one hit wonders over at telus. Good luck to you if you use them for anything beyond your phone!

This is how Shaw Cable is: I pay for 10 MBs per second fast speed and ofte it runs with a speed less that of the dialup speed.The Shaw Cable company has a very bad services to its customers.The MBs Spykes in a matter of seconds between 2404 Mbs to 6.000 Mbs 7 and 8 as you look at it on when downloading or at DSL speedckeck report websites.It is very unstable and it treats their customers very unfairly for what services they are paying for.It is a total garbage for gamers and downloaders alike to have it set it up. It causes me lots of anger and displeasure and disapointment using their cheap good for nothing garbage quality of highspeed internet services. I hope they go out of business these dumb loser crooks! Online Gamers Never Sign up with them. Instead choose a broadband connection services which is a lot cheaper if you have a basic telephone line in your home you can connect to it by calling a broadband customer service like ex: the "Primus".Good Luck and good ridance of
Shaw Internet Cable, if you already have it in your home get rid of it. They're Shameless Thieves.

Internet cable service by Shaw sucks, the speed they charge me for is 4.5 Mbps, yet many time I don't get more that 250 kbps. This is misrepresentation of their service, I am tired of calling Shaw to reset and reboot modem, spending over 1 hour on the phone everytime I call for help.

I'm not sure why the others have such a bad review of Shaw. I guess a review site draws those looking to vent. I've been a customer of Shaw (both at home and at work) for more than six years now. Cable television since the beginning, then internet service and now digital phone. I have very little to complain about - in most cases when there were issues, they resolved them over the phone, or dispatched a technician to fix it the next day. Technicians were always on time and friendly. In some cases where I needed, for example, my digital box replaced (which I own - not rent from Shaw), they replaced it for free right on the spot. No warranty repair or anything else... just replaced & fixed. Nice.

I've never waited on hold more than a few minutes for help. If their call center is very busy, they give you an "immediate callback" option where you punch in your phone number, and it "holds" your place in line so when a customer service rep is available, they call you back. No waiting on hold. Pretty nice in my opinion. Worst case, you get a call back an hour later. What's wrong with that?

I'm temporarily living in the US and in comparison to the cable/internet/phone providers down here, Shaw is amazing....

Customer service is so bad it takes 3 calls ( waiting time totalled over an hour) to get them to reset my cable box by remote! The first 2 guys did not do it right. The 3rd guy got me my channels back but now the picture quality is screwed. This has happened many many times with me and Shaw.

Internet service has been good. Installation technician was friendly and quick. Unfortunately from a technical standpoint, the Terayon cable modem is only 10Mbit Half Duplex which means you can have all the download performance in the world, but with the end point at 1992 speed there's no way you're going to use it. Which is probably the reason why, in 2006, they're supplying kit which harks back to those early days of ethernet performance. Try starting two or more low bandwidth (5-20kbits) streams and that half duplex link will kill the line from the context switching. Don't think you need to download two things at once? Use a modern interactive website with banner advertisment affiations.... ooo all of them.

Has anybody ever encountered the so called 'Customer Service' provided by 'Shaw' ?
It brings me to shame and shock to see the height of disregard these people have for the residents of this region.
Firstly, if you ever try calling their customer service number - you'll be put on hold ad infinitum. (You can have a 5 course meal , play soccer , watch a movie and still when you return you'll still be on hold) .
and if you leave your message and number for call-back ; they'll call you at the oddest of time when you least expect it. (and if you happen to miss that call then they'll black-list your number so that you don't get the call-back option whenever you try to call again).

I've been a victim of this many times (and so have been some of my friends).
They don't have anything other than to say 'We are sorry!' or 'We are experiencing excess number of calls' .
Why can't they increase the number of staff? (Oh! I see , SHAW wants to be RICH as SOON as Possible by cutting the number of employee).

Even some of the developing countries can handle 'customer service' better than this.
It seems the only thing they are interested in is getting maximum profit by giving more services (Hey! what happened to the quality of service? ). From promoting new set-top boxes to marketing digital-phones (which are by far exhorbitant than what other companies offer), they don't even care what 'Quality' means.
It took one of my friend , few hours of phone conversations, half a day of holiday from work and 10 days to get a damm internet connection, just to check mail from home.
and what had happened?
Because of someone's irresponsibility or lack of service (God knows what) the installation tech missed the appointment not once but twice. So what did Shaw have to offer? 'We are sorry' is what their response was.

Again, I'd like to caution people who might be interested in getting internet/tv connection (or even the existing subscribers) to have a few tablets of Tylenol ready because you don't know what sort of 'Customer service' is waiting for you.

( POOREST of POOR Customer service I've ever encountered)

- A shocked resident

great service, blows telus away

Shaw's customer service reps have been nothing but helpful to me. Whenever I call with a question about my bill, or about programming, or anything really, I get treated with the utmost respect and warmth. I have nothing but good things to say about these genuinely kind people. Way to go Shaw! Keep it up!

Shaw has changed somewhat, but still use unethical practices. Bait and switch advertising, misleading advertising, slow, rude, and uneducated technical support.

Poor service.