This is the worst company ever! I would have switched to Verizon, but they did not offer the internet service in my area.

AVOID TIME WARNER AT ALL COSTS IF YOU CAN!

They overcharged us, they give you "free" packages then charge you without notice when the promotion is over rather than canceling or informing you, they schedule cable box pick up and did not show up then charged us, and they sent credit collection agencies after us without even sending us a bill! Their customer service is horrible too! They didn't even realize that they sent us a phone modem instead of one for the internet! The internet was not compatible with x-box live either, which my boyfriend was not happy about.

Long story short, they are horrible!

Okay here is my story and all I have to say is thank goodness Verizon Fios is in my area. I recently made a payment via there web site for a $200.00. They took out an additional $207.00 without my authorization. This all happending on August 13th. At that time the rep told me because it was before 1pm that they will redeposit the money in to my account that day if not definately the next day. Okay now the 14th goes by it was 3:30pm and nothing. I call the office and another rep tells me sorry Sir we cannot give you your money back because that is the amount I did it for and it is my error. I then proceed to look through my e-mail for the confirmation letter and low and behold I find it. I notify the rep of this and e-mail the letter to her supervisor. She said I will get a call back shortly. Guess what now it is 11:30am on Friday the 15th with no call back. I of course call the office and they tell me that they are still researching the issue and I should get a phone call back within the hour. Well 4pm now on Friday still no call. I place another call to the office and now they tell me that I will have to wait until next week for an answer because no supervisor is available. What am I missing here that illegally took money out of my account and I have sent them there own confirmation letter that they sent to me.

Time Warner Cable SUCKS! Google search how many times they've been sued and how many millions of dollars they've been fined. The City Attorney for The City of Los Angeles recently filed a lawsuit on behalf of The People of The State of California against TWC and it's affiliates (which I have a copy of) alledging fraud, false and misleading representations to the public concerning speed of estimated repair times, rate increases, quality of cable and internet services, etc. Allegations also include falsely billing subscribers for services they had not received, falsely billing subscribers for internet/cable service that was "so intermittant and inferior in quality that it was not much better than no service at all", unlawful, unfair and fraudulant business acts and practices, deceptive advertising, etc.
The lawsuit is asking for damages in the amount of $2500 per violation of the "Unfair Competition Law", according to proof, $2500 per violation of the UCL described in the Complaint that was perpetrated against one or more "senior citizens" or "disabled persons" as those terms are defined in Business and Professions Code section 17206.1, subdivisions (b)(1) and (b)(2), respectively, according to proof.
Time Warner Cable and it's affiliates stand to lose millions of dollars if found guilty by the terms of this ongoing lawsuit.
Personally, my cable bill has gone up 20% and I have "lost" approximately 6-8 channels from my original channel lineup. I can wait to see Time Warner Cable finally get their just rewards (again).

Can someone explain why when you call Time Warner Cable to purchase service or change a service someone is on the line with you in less than one minute but when you need help there is no one there? As I am typing this I have been on hold 46 minutes and counting! I definately need to switch companies! My bill continues to go up while the service goes down. i wonder how long before I get to speak with someone??? 48 minutes and still going..........

In a society of complainers, I would like to post the opposite. I ordered time warner cable,modem,phone service. So far so good. The company ran a wire under ground so I wouldn't have a wire in front of my house. The the modem speed is set a 6mbps, I get 5.5mbps most of the time. The phone quality compared to verizon is better. That's due to the dsl filters I had to have. My dsl speed by verizon was supposed to be 1.5mbps but it only put out .8mbps. The moral of this story is if your not happy, leave. Quit complaining about the little stuff and go to a different service. I used to complain too, but now I just change services. It takes a lot of stress of when your happy. We are a society of entitlement, which we haven't deserved individually.

I pressed one wrong button - - ONE BUTTON, OK ? - - when punching in my C.C. # to pay by phone last October. Because of that, Time Warner rejrcts my card every time since then ! I finally spoke to a Supervisor today, and she said there's NOTHING that can be done about it.
Thanks again, T-W !!

Repeatedly requested that they send my bill through the mail. They have said that they will. They don't. Listen Time Warner Cable, I am the customer, so I have the right to decided how I receive my bills. They keep saying my account is set-up to receive bills by e-mail, when I know full well I am not receiving any e-mails, and I know they can send the bill through snail mail because they send me junk that way.

Be forewarned: this is the rant of all rants.

This location, and TWC in general are pretty much the spawn of an evil drunken ogre and Lord Voldemort.

Seriously.

As of writing this now, I only wanted to exchange my analog cable box for a digital one. And now am approaching 16+ hours I have wasted and STILL haven't received my dang digital box. How is that for customer service.

I couldn't just exchange my old analog box for a new digital box because they had an issue with the account holder name. Their records were not updated, so they couldn't help me out at the store even though their customer service line said this would not be an issue.

So I called up their cust service line and spent an hour on the phone, finally got them to set up a time where they could send out a tech to exchange the box. No big deal, right? Just need to be home on Saturday from 9am-11am.

But guess what? The guy NEVER knocked on our door! He literally came in ninja-style, put a "sorry we missed you sign on the door", and took off! Even with a note on the door that said - we're home, just make sure to knock a couple times! Both myself and a roomie were there - no way both of us would have missed someone knocking on the door.

So I spent another 30 minutes talking with customer service, and they said it'd be their "high priority", but we might have to wait until 7pm. So guess what? I spent my entire Saturday afternoon here waiting. I called after 7pm, because nobody had shown up, only to find out that the TECHNICIAN CANCELED THE CALL!!!! WTF? When does the tech have the ability to just cancel things if they don't want to go to them? All I need to a simple exchange - I give you the old boxes, you give me the new ones! Its not like you needed to set up anything for me, or like it would have been difficult! Honestly, I think that the guy wanted to not do work, enjoy the nice weather, and just took off. I honestly think that is the most likely scenario.

Wow. The techs can cherry pick who gets service and who doesn't. And they do not need to notify the customer. Thanks, Time Warner Cable, you really know how to please people.

As of this moment I've spent another 48:21 on the phone trying to speak with a supervisor. And they are giving me the run around saying "oh well they are very busy, leave us our number and they will call you back". Yeah, right! Like I'm that dumb. Well, I have a fully charged phone, free weekend minutes, and nothing to do tonight. So get ready, Time Warner Cable, you just met a customer you cannot bully around.

Anyone have a coupon for DirecTV? Please shoot me an email if you do.

I too want to TWC 0 stars but that is not an option. Cable TV- I don't have any problem with. Internet- had a few issues but dealing with them seems like a breeze compared to the issues I have had with Digital Telephone. The quality if fine. It is the bill and the customer service. TWC adds charges on your bill without giving a breakdown on what the charges are for. You have to log on and find out what the charges are for. I got local metro plan and after 3 months, I realized that I was being charged long distance on calls within the metro. I paid them for three months without looking too closely at the bill (my fault). It shows up as installation charge or other charges. I kept thinking that they were chanrging me for the installation but breaking it out. By the time I figured out what it was, they would not refund my money since I paid the bill and that means I agree with the statement. Customer service is horrible. Most of them don't know how to even access my bill. Seriously. More than 1 representative told me that they can't see what numbers I call for long distance. My average wait time is 10 min plus and then I usually get transferred and get back in the line waiting. Average time for my calls to them at 30-40 min. I am switching.

I want to give TWC 0 stars, but there is no space for 0 stars. I totally agree with most of the other reviews. Horrible customer service, terrible speed. Keeps breaking down every now and then. Complete rip-off. I really don't want to pay them any money for their service, but they will report it to my credit. I wish there was a credit bureo for them too. I love to see TWC business go down, would just love them to go down, just like I loved those credit card companies go out of business, who sucked me big time on fees. Suckers. I am going to complain with BBB.

HORRIBLE CUSTOMER SERVICE ON THE PHONE. I usually have to wait for about 20 minutes while they put me on hold. When they answer the phone none of the receptionists know what they are talking about and each one of them tell me something different about my account. They make mistakes on my bill frequently and I just hate the whole service! 2 Thumbs down.

Complete rip-off, terrible customer service, monopolizing huge areas in America and getting away with it. I actually got yelled at by a customer service rep once. Then she hung up on me when I asked to talk to a supervisor. Another time I was angry that it was going to be 2 weeks before they could send someone to fix my internet and was telling them how important this was for my work. Their answer? Pay twice as much money for a business account - then I'll get higher priority with my problems!

WORST SERVICE EVER!

I purchased my own modem thru www.broadbandoffers.com to open up new account more than 2 year ago. I disconnected the service about 6 month ago, and few month later collection agency sent a collection notice to pay for the modem.

I went to the payment center and show them the modem belongs to me, and got a receipt. I also called in the customer service to confirm.

I've been getting 3-4 phone calls a day from collection agency. So, I called the customer service again to resolve the issue. It has been almost 2 month and timewarner hasn't done anything!

I called in again today, instead of clearing up the mess timewarner made promptly but all the rep told me was to wait. I've been waiting for 2 month now and tired of phone calls from the agency.

I've been using Timewarner for more than 6 years but now, I am very disappointed and NEVER going to get Timewarner AGAIN

I cancelled my cable TV and Road Runner service today when I learned I cannot receive the email sent to me today and will be tomorrow because they shut down some hardware. Hardware is cheap and losing and replacing customers is expensive. Let them learn the hard way and go the way of firms that do not truly value their customers, We know they value their money, but not enough to change. It seems that the only way to express an opinion that they understand is to take away your business.

If I could give a rating of minus 10 I would.

I use Crime Warner Cable and their Road Kill Internet service (I would use DSL but I have no active phone lines since I use Vonage so I must use cable internet, meaning that Crime Warner has a monopoly in my case).

I just received my bill and it included a service pricing schedule. I noticed that my Cable bill seemed higher than those shown on Crime Warner's billing plans.

So, I called Crime Warner only to find that their rates went down in June of this year, six months ago, and that I've been paying $10 a month more than I should have been.

No one called to tell me, I received no mailings, I knew nothing about it. I called them to see why I was being overcharged and they told me that because I signed up originally with Comcast, I was still on Comcast's billing till I called Crime Warner to switch. Oh, and about the six months of over billing? Tough shit.

Crime Warner offers the worst customer service I have ever experienced. I work from home, so my business is dependent on a reliable connection to the net. In one instance I spent over two hours on hold, on my cell phone (because my Crime Warner Road Kill service was down and I couldn't use my regular phone). During the wait, the net came back up, so, still on hold on my cell, I called on my regular phone line. Someone picked right up within two minutes.

You may be wondering why I don't switch. I rent and I'm not able to get a release from my landlord to have a dish installed and there are no other cable companies serving my area, because, again, Crime Warner has a full monopoly here.

This kind of monopoly is supposed to be illegal according to our anti-trust laws, yet companies like Crime Warner get away with it.

CRIME WARNER SUCKS IN A MAJOR WAY! AVOID THEM AT ALL COSTS! RUN AWAY!
The only way to stop them is to not use them. The first chance I get, Crime Warner will be in my rear view mirror.

I don't know where to start!!! Worst serivce, worst consumer service ever, very rude people.

I'm giving 3 stars because: 1 - my internet really is blazing fast. I download stuff QUICK. 2- When I do have a problem, I call and talk to someone who lives and works in the USA (actually, in my community). They come out and fix the problem, never had to pay for service calls, the techs are quick to swap out equipment that might not even be broken. Hold times are long, but tempered by the fact that I speak to an American when I do get through. And I've been given credits here and there without demanding them for minor inconveniences. Yes, they are a faceless, evil corporation, but that said, they do an Okay job of it. My parents live in the woods and have a dish; they wish badly to have TW service.

the worst customer service i have ever encountered. rude and incompetent. ridiculously overpriced. and they don't give you the prices they advertise either.

Time Warner is now charging a Service Change Fee. Say you have HBO but decide to get rid of it. BAM! Service Change Fee. $1.95 What Bullshit!. Not to mention the Service Protection Fee $3.95 they sneak on your bill hoping you don't notice it, knowing damn well you never requested Service protection.

Surprise Surprise my cable is out! It went out on thursday and i called the LIAR customer service women said someone would come to fix my cable in 24hrs. 1 day later surprise NO one came! I called again (with a 30min hold time) and some recording told me that i had set up a meeting for wednesday! I sure as hell did not! I finally get to talk to someone and they say someone will be out saturday...surprise no one came! So here i am on a sunday with no cable. FUCK YOU TWC! they dont deserve one star! the lying bastards!

I really don't want to rate TWC one star, just like most of the consumers posing here. I have been charged $20 a month for equipment I don't have since I service were initiated. I didn't realize this until yesterday--literally. TWC has overcharged me nearly $500!! Upon speak to the less than helpful customer service reps, I was offered "as a one time curtesy a $60 credit." Are they kidding me???? $60 If there is someone that knows who I need to contact in order to get my refund, please contact me ASAP. I am dumb founded by their response!!

kmc2299@hotmail.com

Please, if you know the steps to fight this, let me know.

20 minute plus telephone customer service wait time every time I call and that is alot because it is down often.

Actually -(stars) but that not an option)
What a bunch of dolts! Act as if they are the only high speed internet provider in town. I can hardly wait until we get modern here and have other options for video and internet service....these guys really don't
understand the concept of customer service...impossible to contact...

0 stars! I had Directv previously, but when I moved, they didn't allow satellite dishes in my building, so I had to switch to time warner. I have never been so angry in my life. Their programming sucks, and they don't have my favorite channel, History International, even though they say they do. The picture and sound are terrible. Every few minutes, the screen scrambles and/or the sound goes mute. They outsource their customer service phonecalls, so that you have to speak to someone you can barely understand. I feel like moving just so I can get Directv again!

i had time warner install cable and internet service in my house. the first guy they sent out used the only cable outlet we had upstairs for both the cable and internet service because he didn't feel like installing an extra outlet for the internet to use by itself like it was supposed to. he also left me a cable for downstairs because he didn't feel like taking the extra 2 minutes to screw the damn thing into the outlet himself.

after a few days, my internet quit working. i called customer service, and they said that they were experiencing outages in my area and that they didn't know how long it would be out. that night it still wasn't working, so i called again and they said that my internet should have been working by then, so they tried to fix it over the phone, and when that didn't work they said they would send someone out the next day (saturday, august 4th).

nobody ever showed up, so i called again and waited about an hour and a half before i got to talk to anybody. when i finally got ahold of someone, she said that they would send someone out in 2 days (on monday) and that they couldn't get anybody out there sooner than that. 2 days later, what a surprise, nobody shows up again. i called and they said 'somebody called this morning (monday, august 6th) and rescheduled the appointment for saturday, august 4th'. how i could have called and rescheduled an appointment for 2 days ago is beyond me.

as i was leaving the house, i saw a time warner truck a few houses down, so i went and talked to that guy and he said that he was an inspector, not an installer, so he couldn't actually fix anything, but he would come take a look at it anyways. he told me that the original installer had done it wrong and that the cable and internet should not have been sharing an outlet, but that he didn't have the tools to do it himself (not to mention the fact that he wasn't even here for that).

anyways, they came again on tuesday and 'fixed' everything, but after the guy left i noticed that the cable in the bedroom was not working. i called again, and someone came out today (wednesday) to fix it. now, after about a week, it seems like everything is finally fixed, except for the fact that my internet constantly doesn't work for no apparent reason, so i have to shut down my computer, unplug the modem, wait, plug it back in, reboot the computer, and try it again on a daily basis.

i just moved here from maryland, and i'm about ready to move back just so i can go back to comcast. looks like i'm going to try directv.

I didn't want to give any star to this stupid company, but I couldn't pass the page and send my review. I think it's among the cheapest companies of US, with the most irresponsible, ignorant and lier customer service and management. Tru anything except those stupid guys!!!!!!

i'd give a zero but it wouldn't let me. service in and out, loses sound all the time, dvr freezes, doesn't record, records all the time. contacting tech support for the simplest thing is a joke and you don't get an answer for the question you ask. you get the scripted answer out of a book and if you email them they just copy and paste standard answers that get you nowhere. its a joke and over priced. get a dish if you can. the internet is good if you don't ever need help and get the special $25 rate, but if you can't, don't get it.

what the fuck ur talking about twc is the best. try avoiding directfags

I went through about 3 boxes and although it was no cost to me, I was usually without tv for a day or two until they came out to fix it. Now I don't care if i am missing tv but I was never credited for that time. Hmmm I wonder how they would feel if I did that to them? Anyway, CSR was not good and never cared if you were going to cancel. And their "special deals" are a lot of hogwash. You don't really pay $39.99 for your unlimited phone service.. no its more like $57 after all the taxes and fees. Hello Vonage! I have to say their internet still works well.. I am pleased with that part and the price is right. But no way will i do the 3 package deal.. you will go broke.

Really nothing new to add to what people have already said. I have years of bad service from TWC for Internet, but since they are the only cable Internet in my area I'm stuck with them. :(

Questionable service at times. I have had problems caused by them and I had to wait more than a week for them to fix it.

Worst cable company and worst customer service i have EVER seen. Installed a defective cable box and missed appointments i scheduled to have it fixed. Do not deal with them if you can avoid it.

I have the triple play package, and the only thing that works right now for me is the internet. I can't get a dial tone on my phone and my cable is out. I've only had service for 1 month and I'm already ready to drop it.

I definitely had better service when we had Adelphia. So far Time Warner sucks.

when calling to reduce your package or to cancel service, they will put you on hold over and over and disconnect you until you just give up.

I wouldn't even rate this company a single star. They are beyond offering even decent cable service; they can't even bill you correctly. Then when they DO acknowledge a reciept of payment they try to slip you a late charge, service change fee, or some other kind of nonsense, just to charge you and extra buck. If I had the option I would be through with Time Warner, but as of the moment; they hold a monopoly in our area. Given the option I would choose ANY OTHER COMPANY!!!! Nothing could be worse.

Time Warner services are a joke and their prices for said services are a rip off. They are unfortunately my only option for cable where I live, so I switched to Satellite recently! My experience with Time Warner was nothing but a series of misrepresentations and lack of competent service. Their internet service was spotting and inconsistent even at their highest level, their cable service was over-over priced. They only care about getting new customers not about keeping their current ones happy. When I cancelled service they even charged me $30 for the technician to come out and shut it off Well no tech ever came because they were suppose to pick up the receiver at the same time, instead I had to drive to the office and turn it in myself. In addition when I called to cancel service the agent informed me that there would be no charge again misrepresentation. On top of that the finally billing was a complete mess and incorrect and no one at Time Warner could help cause they dont even no what they are charging for they just make it up!
To top it off I got cut off while on hold twice, called back and waited on hold 52 minutes....honestly, why do any of us allow this kind of business to stay in business!
If I could I would rate No Stars!

Roadrunner sucks, support sucks, the only thing they can do is read from their script or copy an paste a canned response into an email. After emailing back and forth for weeks, they finally told me they just realized that my service recently changed from Adelphia, so I had to contact Time Warner - HAHAHA. That's how every email was signed - Time Warner Support. IDIOTS

Time Warner is a perfect example of how pathetic and atrocious big business gets when any company has a total monopoly over a service region. This company is completely and utterly PATHETIC!!! I have had cable television in Los Angeles for over 10 years. Never before have I been harassed for fractional late payments, had my cable actually cut off for partial overcharges, and DAILY phone calls hounding me for money. Needless to say, I am going to switch to direct TV. These scum don’t deserve the 2000.00 dollars annually they get from me. If they cared at all, they would man their phones, solve problems, and come up with some real answers to customer concerns. If you have a choice, DO NOT GET TIME WARNER CABLE!!!!!!!!!!!!!!!!!!!!!!!!!! …if you have a choice, that is.

Hey truth101 - if your company and service is so normal and similar to other companies (electric, etc. as you say) why does everyone hate Time Warner? I pay my bill every single month. I am patient on the phone (and I admit phone wait times are not that bad). But Time Warner is still an absolute joke of a company. The vast majority of people are so completely accostomed to TW's horrible service that it's taken for granted. The consensus is that we have little choice other than TW, which is pretty much true (satellite is not practical for a lot of people). My service shuts down ALL THE TIME and the solution given ("just reset it") works 10% of the time. Want someone to come to your apt? 4 hour window! And don't talk about refunds - when all I watch is HBO On Demand and it doesn't work for 4 months, I deserve more than just the $10 a month refund. What an idiot you must be to defend this company.

(I've had Time Warner cable since they purchased Comcast. This has been approximately 5 months.) Most of my concerns are explained in a response to the review by "truth101". Please see these comment for a complete understanding of my opinion. Summary - This cable company is extremely TOO large. This is apparent to me because it does not care to address the most basic reoccurring complaints concerning its service. PRICE TOO HIGH POOR TECHNICIANS LONG CUSTOMER SERVICE WAIT TIMES

(I've had Time Warner cable for less than 3 months)

1st Incident:

I schedule an appointment for someone to look at my DVR box because the HDMI port wasn't sending a signal to the TV. They told me the earliest they could come out was about 10 days later so I said fine. They called me at least 5 times during that period to see if I still had a problem. On one of the later calls I was so upset that I got the person's name to report it to customer service. The same person called me back a few hours later to see if I was still having problems with my cable.


2nd Incident:

Their dispatch department is run by complete idiots. My cable went out yesterday, like it does frequently, and they called me 5 times within an hour to ask if my cable was working yet. They called again soon after to "confirm" their appointment to come out and look at it tomorrow. I didn't schedule any appointments and I told them I would be at work. They offered to come out and just look at the cable box in the yard and I told them OK. They rang my doorbell at 8am today and wanted to come inside and check out the cable. My girlfriend was the only one home and told them once again we didn't schedule any appointments. Then they had the nerve to call me to tell me a technician was at my house like it was my fault he was there and couldn't get inside.

I'm shopping for other cable providers in my area and would even pay a little more at this point to not deal with Time Warner.

I've read all of these reviews so far and I would like everyone to know the real story.This is a cable company. Cable is not a necessity, it is a luxury and if you cant afford it, then dont sign up for it. It is unbelievable how many people are past due on their bill and then call and are angry because their service has been disrupted. They say they didnt get their bill? Well, it is your responsibility to pay your cable bill. Just because you didnt get it doesnt mean you dont have to pay it. And then you get angry because you have a late fee? Any credit card, electricity or other cable company is going to charge you a late fee. You dont pay your bill on time. What is the point of having a due date if you can just be late every time without being reprimanded for it. We do give a one time courtesy credit and I'll be honest, some agents are rude and thats very unfortunate..but what about those that really want to help you? We give credits for PPV movies when you "claim" you didnt order that adult video. And if you're having a service issue all you have to do is call in when it occurs (tech support is available 24 hours) and we'll have someone out there in a week tops if not sooner. And...WE WILL CREDIT YOUR ACCOUNT THE DAYS U WERE AT A LOSS OF SERVICE + SOME FOR THE INCONVIENCE!!! If our tech is one minute late we'll give you an on-time guarantee credit of $20. Some of you complain your phone reception is bad and your internet connection is slow. Your cable lines are old and rotting in your house and your computer has got too much crap on it. All of our boxes are the same...its your wiring. Then you complain about installation and trip fees. Time Warner pays their technicians to work. If we dont charge trip fees and installation, how are we going to pay our technicians that come out to YOUR house to install cable in YOUR home. Another thing is the call center. You call in and complain you had to wait "72" minutes? Bull...we are able to see how many calls are in queue and the average wait time per customer. I worked there for 2 years and I've never seen a wait time higher than 30 minutes and that was only on Monday mornings. So we should hire more employees right? Well Tues-Fri no one called in at all! We'd sit there idle for 30 minutes before taking one call! Like I said in the beginning and like I'll say in the end...cable is not a necessity. It is a luxury. You do not need it to survive and you're not going to die without it. We are just employees with a job just like you have a job...we will do everything we can to help you but we are not assigned to certain accounts. Sometimes supervisors are not available. there are only so many supervisors and there are so many customers. It is annoying when people call us because channels were removed from the air. That is completely up the the programmer. They decide to remove their channelk from our broadcast...we do not just feel like taking channels away. If you call in and curse at us, yes we will disconnect the call. Im done.

You think this does any good? Oh well, maybe it'll help just to get it off my chest. They SUCK!!! As stated elsewhere when the service is working it's not too bad. But just pray that you never need anything additional or your life will become a living Hell. Two days of sitting at home waiting waiting for their "open appointment" of from 8:00am to 8:00 pm - and then they don't show up. Oh yeah, the technician apparently put in his log "called twice with no answer." Funny, had the phone in my hand practically all day as I waited for them. Truth: They lied! Call again the next day and you'll repeat your life story but only after punching it into your telephone. Want to talk to a supervisor? Gotta first give your story to the ______ that answered the phone and then maybe you'll get a supervisor. THEN you'll again explain the entire story to them and their half hearted apology sounds like the best you're going to get. Yell a little bit and you might get "they'll be there within the hour." Three hours later you try to contact the same supervisor who told you that and he won't exist. Start over - lather, rinse, repeat . . . But it's a monopoly, what can you do?

Time Warner is the worst - I've had so many problems and it always takes a long time to fix them. All the technicians are basically incompetent, and each one gives a different non-answer for the same problem. I recently upgraded to HD and now they're ripping me off an extra $30 or so. Also, their choice of gray side bars for HD is idiotic. Only TWC could manage to screw up such a simple decision. I urge everybody who has HD to email them about this to try to get them to change it.

TimeWarner Roadrunner internet.....Boy, am I mad!!! I really miss Adelphia since TW bought them out. The connection speed is great, just like Adelphia...However, the customer noservice sucks! I got cut off while on hold, called back and waited on hold 72 minutes....honestly! I asked the customer noservice tech person if this was usual, and, believe it or not, she said "yes, for the time being." As someone else noted, the tech people also quickly become combative. I hate TW; want Adelphia back!

Terrible service. HD signals sporadic. Customer service puts you on call forever, usually disconnects and forces to call back and be put on hold, again!

Customer service is minimal and reps quickly become combative. Quality of service spotty at best--outages are frequent, though not usually long. Technicians have limited knowledge.

Good customer service. Very helpful installation person. Fairly reasonable price. Dvr is cool. Pay online, on tv, phone or mail. Cancelling my service was easy. This is in Orange county, CA (huntington Beach)

The next time your so called techs try to hook up a connection and aol comes up as guest, tell them to check the drop down and pick the users name and after you have paid for two techs and 3 hours of service walah you are in service. Another customer not impressed!

Overpriced. Awful customer service. I miss Adelphia.

I have had TW in cental NY for 20+ years. Service is down less than the electric and everything works great. Only reason not to give it a 5 is price.

I've found Time-Warner to be an acceptable, albeit overpriced service, when it is working; but when it goes down, then fugghedabbowdit. Trying to get them to fix something in a reasonable time is like pulling teeth.

I've had my Internet,