haha mothers!!! i dont even have twc yet but i say it is the best service i have ever seen and you are a dumb idiot if you dont like it so suck on them apples!

We pay WAY too much for what we get!

The HD channels intermittently don't work.

Half the time when we record shows on HD channels, they don't record, since the HD channel was not working at that time.

When we go to watch recorded shows, sometimes, the DVR functionality stops working (no fast-forward, pause, etc.)

We often have to re-boot the boxes when they lock up or stop working.

When we have paused a show and are catching up to live, sometimes, the show will automatically skip to live TV - which especially sucks when you're in the 3rd quarter of the game, and "live" takes you to the post-game!

When we wanted to add cable lines in 2 additional rooms, we were instructed to set up an appointment with a technician.

We set the appointment up, and on 3 occasions, the technician did not call when they were 15 minutes away, as is their policy. On 3 occasions, we received a phone call that nobody was home, and the technician was leaving, and we'd have to reschedule.

On the 4th try, I took a day off work to finally connect with the technician. He was polite, but informed me that Time Warner could not actually run lines into the other bedrooms of my house - I'd have to work with an independant contractor!

Time Warner has a monopoly on cable TV in my neighborhood.

Be sure to go in to an actual retail store. Time Warner Cable will NOT hold themselves accountable for any verbal agreements. In time the customer will find that they are nickeled and dimed paying far more than agreed upon at the time of installation.

I am currently being charged for a remote control, a converter for DVR and a DVR service on the fourth month that was supposed to be free from a year. The bill has gone form 85 to 105 in four months. Other services may have some draw-backs, but I assure you that, as a consumer, you will receive much better service elsewhere.

Time Warner did not let me down as far as expectations go. They provided terrible customer service, incorrect information leading up to service call, and worst of all, they did not do the work (simple instructions here) correctly. In advance of a simple service call, in which they were to have their contractors come bury some cable, I placed two calls to their appointments dept. to make sure that the contractors had the correct information on their work order so my newly planted yard would not get destroyed. The woman from TWC I spoke with not only ensured me that the notes would be on the order, but also spoke with one of HER managers who told her that a technician would definitely be call me 30 min. prior to arrival.

I figured, there is no way this could go wrong, right? This was last night that I spoke with TWC the last time. I came home today to find out that they had buried the line right across the back yard and made a mess of the yard. I called TWC and spoke with a manager who told me that receiving a call was not something they do and that I was given incorrect information. In addition, I will now have to wait for at least 4 days before I receive a call back from the contractor to explain why they screwed up. I don't want to talk to the contractor-- he doesn't work for me. He works for TWC, and that is who I want to speak to.

This is consistent with TWC and another reason I ONLY have internet with them. If I had an equivalent choice I would take it.

So many people I speak with have bad experience with TWC and this is just in keeping with my past experiences. TOO BAD TWC DOESN'T GET IT---MAYBE THE CEO NEEDS SOME TIME IN THE FIELD TO SEE WHERE THERE IS ROOM FOR IMPROVEMENT.

So I move into a new apartment two weeks ago. The cable guy comes to install it only to see that the line is broken and a new one must be put in. I was suppose to be contacted when that was done so I could have the cable guy back to actually install the cable and internet. No one ever called me.
I have called the time warner customer service line at least 20 times in the past week and still have no results. I was simply past from one person to the next with every person I spoke with telling me they would call me back. Of course, no one ever did. I have never dealt with a company so unorganized and unable to do the simplest tasks.
I love my apartment but I cannot wait to move out next year so I can find somewhere that does not make me use time warner. Oh and that's not to mention the ridiculously high prices they have. That is an entirely different issue. I wish I could give them a 0 star rating

Time Warner Cable has consistently been the worst company I have ever worked with. They have a monopoly in my town and I have no choice but to work with them. All I can do is warn you that if you can avoid this company DO IT! The DVR I pay for monthly is randomly erasing my recorded programs and when I called to talk to them I was told it will take them an entire month before they can come and fix it. Not only is that annoying it just shows how often their equipment fails. The only other way to take care of it is to disconnect it, take it in myself to exchange it and reconnect the new box, but their office hours are my work hours so I'm basically shit outta luck. After they told me it was going to take a month to have a technician come over and fix it I told them they were ridiculous and they hung-up on me. Good job time warner. 80-some comments and they rate lower than 'bad'. That is just sad...

I've used Time Warner Internet and phone service for over 1 year in San Diego. Those worked OK - no big problem. However, when it comes to disconnecting the service, I was surprised that there is no way that they would automatically inform the future callers that I have switched to a new company (or even a new number from the same company)! I had used so many utility phone services companies before and all had such a basic service.

So anybody who uses phone for serious friendship or home business, NEVER USE TIME WARNER - or your friends or customers will just think you are dead or bankrupt after you move.

Also, if you try their only listed tech support 1888 number, it never brings you to anywhere - I had thought that this company was closed before I finally found a local phone for their tech support. I think they are getting close to closing.

I used to have only a cable Internet service from Time Warner Cable, and it was Ok. Intermittent problems are not as noticable when you only use Internet. Now I "upgraded" to full bundle TV + Internet + Telephone, and during the 6 weeks period since the upgrade I have lost phone signal at least 4 times (together with Internet connection of course). It is scary because telephone need to be always On for emrgencies. The Time Warner Cable customer sevice representative name Tom stated literally that they can do nothing about intermittent problems. They keep sending a "technician" ( a high school dropout) who simply replaces the modem and does not even know what you are talking about when you start discussing signal levels etc. This is UNACCEPTABLE for cable provider. I am going back to old good copper wired phone with AT&T - then I have a back up option with dial-up Internet if the cable internet is down again.

Not anywhere near as good as cox. The thing right now that most aggravates me is that they don't have NFL Network. NFL is the most watched sport in the US how can they not have it? I miss Cox, I just moved a month ago and am stuck with Time Warner. ERRRRRRRRR!

By far, the WORST cable company I have EVER encountered. (Only wish Verizon was available in my area.)

Our phone service has been out more than enough times. Each time I'm told to disconnect the modem for one minute - plug it back in, all to no avail.

The next predictable response is, "Let me check when we can send out a technician." This usually takes 2-3 days.

Anyone having the opportunity to have another company service their cable needs, for your own sake, please do. You'll appreciate what you DON'T have to go through.

I won't even go into the overbilling!

TimeWarnerCable, RoadRunner, local office and 'the office of the president'

has an internal policy of 'accidentally' over-billing. Notice you have NEVER been underbilled. They limit the amount of billing adjustments for their 'accidents' when you catch them.

They put NOTHING in writing. No one has the authority to make deals.

They lie, defraud, steal, abuse... and when you refuse to pay the extortion amount, cancel service, and switch to FIOS they turn over your account to collection without making any reasonable attempt at reconciliation

"She did not have the authority to make that modification to your account" .. how convenient for them. Even their fixes hold no weight.

Calls on speakerphone with area managers offering verbal contracts MUST be witnessed by non-family members and RECORDED despite whatever the law is. Be sure to state your "I am recording this call for honesty assurance" while their automated system announces call recording... giving them the 'same' opportunity to not-object


http://time-warner-cable-overcharges.blogspot.com/


They continued billing me for service AFTER they suspended my account during a billing dispute for three months. That's very illegal.

TWC crossed the wrong guy: a genius and tech savvy. By sharing my excruciating experiences with TWC they will lose far more income than their attempted unjust gouging. Had they been reasonable I would have continued to bring them business. I now champion FIOS.



I have filed a FORMAL COMPLAINT with the Public Utilities Commission -- you should too!!

I work from home so I use the internet every day. Almost daily the internet goes out for anywhere between 10 and 90 minutes. I have had 3 different technicians out here and they cannot seem to solve the problem. They've given new modems, we've purchased a new router, & they had us re-wire everything twice. Now they are saying the problem is the outside wires.

They are horribly backed up because lots of people have problems with their service. You have to wait 3 weeks to get an appointment. Sometimes they will call you before your scheduled service date because of other cancellations and they will try to come spur of the moment. Sounds good, right? Well, that happened to us...we had an appointment for today (August 10) scheduled but they called us on the 4th and tried to come that day. We said yes, PLEASE and they said a tech would come between 4-6pm so we postponed our dinner plans to wait for the tech and he never showed up. He called at 7:15 and said he was on his way and we had to turn him away because we were on our way to dinner and had already waited 3 hours for him. Well, turns out that that apparently CANCELED our appointment for today (Aug 10th) ....that is TOTAL crap!!!! They didn't tell me it was canceled so I was waiting for them from 8-12 today, which is the window they give, and they never showed up. Now we have to wait until Aug 21 to get help.

I am so fed up. This company is horrible. They do have decent customer service if you call in but the appointment scheduling is messy and the technicians can't seem to fix our problem. They don't have any sympathy. I have wasted so much time on the phone with them. I have missed deadlines at work because the internet has gone out at critical times. They are literally costing me money.

I am looking to switch to another company. Stay away from Time Warner!

Accurate TWC AD: gives you the crappiest service, Verizon FIOS doesn't

TWC has some of the crappiest people working for them. I moved a few blocks in the same community. I called them on 30th July 2009 to transfer service.
--------------------------
Me: I am moving out from my XXX apartment Sunday night 2nd August. I need to move the service to YYY apartment. Also I need the service in XXX apartment disconnected after midnight on Sunday.
TWC Exec: Sure Sir. We need 4 full business days and the earliest we can schedule an appointment is Thursday August 6. Does 6th work for you?
Me: If that's the earliest you can do please go ahead and place an appoint for morning.
TWC Exec: Your appointment has been confirmed for Thursday between 8 AM and 12:00 noon. You will be charged 15 dollars.
Me: I will pay the installation guy via cheque.
TWC Exec: Make sure you bring all your equipment from your old apartment.
Me: Sure
-------------------------
TWC installation guy doesn't show up. I call TWC:

Me: I had an appointment for a transfer for today. Nobody showed up.
TWC Exec: I apologize sir. We called you Tuesday to inform about the need to reschedule but your phone went on Voice mail.
Me: My phone was disconnected on Monday by you guys. Why would you call on a disconnected phone number? You could have called my cell or dropped me an email.
TWC Exec: Sir that is not a valid method for communication for us. We are not allowed to contact via alternate means. I can book an appointment for you now. I apologize for the inconvenience.
Me: Can you do it today afternoon or tomorrow morning? My family is without phone service. How can you mess up like this? You gave me a confirmed appointmentment for today.
TWC: No Sir. we need 4 business days before we can setup an appointment and do it.
Me: Then I guess I don't have a choice. Please setup something asap.
---------------------------------------

This is the crappiest organization I have ever seen. Bunch of idiots.

I personally am giving Time Warner Cable a -2 in my opinion. I have had an account with them for a while now and originally moved somewhere that they can't service. So anyways, when I move I set up an appointment to get someone out to hook up my service at my new house and when I was doing this the stupid Time Warner people didn't pay attention to the red flag on the address say "Can't service that house". I guess three other renters at this house had tried before but couldn't because my house is 700 ft from the box and they only go as far as 350 ft. Okay good to know and would of been nice when I originally called to set up the appointment and take time out of my day from work with no pay. Nice...thanks stupid time warner. So then I called after that to make sure what my credits will be back to me since I had to interrupt my contract because THEY couldn't service my house. And I get $134 something for credit. Okay nice makes since and look online and it says the same thing. So then today I get in the mail a check for $24 something. WHAT!?!?!?! So I call customer service and have a chat with them and they are now telling me they have to forward my information to some other corporation of some shit and they will review my information and let me know if they are going to credit me back or not. That Time Warner can't help me anymore basically and that the credit for sure won't be coming from them. Is that some shit or what? Lets just say if you don't have Time Warner yet and looking into the reviews about them to get it or not....DON'T. Stay far away from TIME WARNER. Most stupid people to deal with ever.

These guys are a f***ing joke no affiance. I moved to a new house right? I had there internet modem and now i don't use there shit anymore. I use AT&T. I would not say they are the best but will see. These Time Warner f***ers ask me to return us back the modem. They are making me drive tell there location just to give them there Modem back. How stupid is that? I'M GONNA GO OVER THERE AND SPIT THE MODEM FRONT OF THERE FACES AND ASK FOR MY GAS MONEY! IF THEY DON'T GIVE IT TO ME THAN I WILL SHOVE THE MODEM UP THERE A HOLES!!!!!! (WISH I CAN DO THAT) YOU FOOLS DON'T EVEN DESERVE A ONE STAR...HAVE A NICE DAY~

1 star is too many for these guys. The worst customer service of any company I've ever dealt with, hands down. They double billed me for a year, constantly reversing charges, putting partial charges on the bill, etc., and basically told me that it couldn't be fixed. I wound up having to cancel a credit card to get them to stop double billing me. Every time I would speak with customer service I would be told that someone would contact me within a few days - surprise, surprise - no one ever called back. Then when I moved apartments recently, the service worked at first, then got shut off. They told me that since a technician hadn't been to my apartment, they couldn't turn on the service. When I asked them why, their response was a (extremely annoyed) "we just don't do that. You need to wait a few weeks until we turn it on for you."

Their incompetence is exceeded only by their rudeness. Numerous times I was hung up on after asking to be transferred to a supervisor, or told that there was no supervisor on duty and that I'd have to call back later (after being on hold for almost an hour). Their hold times during busy periods are so long that I almost had a cell phone run out of batteries while waiting for them to pick up (granted, it was an iPhone that has terrible battery life, but still - you get the point).

I'm in Manhattan, and there's not a lot of competition unfortunately. From my completely unscientific survey of my friends, I can say that if FiOS expanded their presence here, they'd have a huge population of miserable Time Warner Cable subscribers who can't wait to get away.

Overall, the best way to sum up TWC is that they treat customers like they're doing you a favor by being your cable provider. Well, Time Warner, you're not, I was doing you a favor by being your customer, and I've decided to stop. No (cable) relationship at all is better than being in an abusive one.

Cant stand this service provider. im going to switch asap

WHY ISN'T IT POSSIBLE TO LEAVE ZERO STARS, RATEITALL.COM??? Even giving Time Warner Cable a single star gives me the shivers. It makes me feel sick and guilty, like someone who works at Time Warner Cable might come across this review and think, "Hey, better than I expected. At least we got one."

For a dude who likes hyperbowl, I'm telling you people without exaggeration: it is the worst company. The worst.

Where to start? Customer service, on the phone and in person with technicians. Overpriced. Crap digital feed that gives those nightmarish electronic glitches / garbled sound. Long lines when you try to bring back your cable box. The two-year contract they make you sign to get a meager discount.

I know Verizon's in the Manhattan market now, so it's not a monopoly anymore, but still: this is what happens to a company when it has no competition. Even now that Verizon's in the market, TWC doesn't seem all that interested in lowering prices or improving quality, they just run ads saying "We've got NY1, and Verizon doesn't." That's it? Seriously? I love Pat Kiernan as much as the next guy, but he's not cool enough to make up for your dungheap of a company.

Time Warner recently spun off AOL because it was an enormous drag on their finances, but I can't see how Time Warner Cable wouldn't be an equally big drag on their brand quality. I mean, at least change up the name and see if it doesn't test better with consumers, because any rebrand would be better than "Time Warner Cable." Might I suggest "AIG Cable?"

I just got TW two days ago. I had been a DirecTV customer in L.A. for many years, but where I am in San Antonio, TW is the only choice for TV.

DirectTV has a very user-friendly screen guide. It allows you to search for programs by name of the actor, or title, that can be spelled out in full. It allows you to program from a list of results that will include programs up to two weeks distant.

It also allows you to program the dvr to record all movies by a particular actor, or a particular title, whenever it might appear, within the two week period, or beyond. It probably does more, but that is what I used it for.

Also, for the current day, it shows about ten programs at a time. You can search by theme, such as movies, sports, etc.

TW by contrast is most user-unfriendly. The guide shows only five programs. You can search by theme, but appears in a useless format. You cannot search by actor. If you wish to search by title, you can only input the first letter of the program, and then you scroll down a long list to find the program. The kicker is that you only get the listing of the current day.

So if you want to program something you know is coming up, you have to know exactly which day it will show. Then you go to that day and start the whole rigamarrol again.

Do not get TW if you can avoid it.

Time Warner Cable's Navigator DVR software is unreliable. Borderline fraudulent when they advertise that "With DVR, Never miss your favorite TV show again!".

All the problems below are reccuring problems. They have happened multiple times over the last 12 months.

- DVR randomly does not record shows that it used to record with no warning. Shows that have recorded for months will randomly be skipped.

- Sometimes recording log will have meanningless error message that "System was unable to record the porgram". Other times there is no entry at all in the recording log.

- Listing displays different tittle then what was recorded. Specific example: Listing lists "House" as being recorded (which was the objective) but "24" plays instead of house.

- Does not let you record certain series as a series. Does not present the series option and there is no way to tell it to treat it as a series.

- Phone Support organization is clueles about what to do when it skips recording shows. There is no one that can help you with these problems.
- They ALWAYS claim they have never heard of these problems before.
- Repeatedly suggests to send someone out to the house who will tell you when they arrive that there is nothing they can do about it and that its a software problem. I've let them send out service people multiple times who then tell me there is nothing they can do. I've now started telling the phone support not to waste the money when they lamely suggest to send someone out to my house.
- Tell you to get anew box which fixes nothing because I have used all their boxes and they all exhibit these problems.
- Support people do not have access to any bug databases nor is there any way that a user can submit a bug. (Which is more irresponsible technolgoy management on TW's part)
- Support group has absolutely no tools to diagnose the problem. No way to look at the history of the box. No way to dump anything. Its not the phone support people's fault. They have been given anything to work with. It's like opening a rapair shop and not giving the service techs any tools to use.

- Above problems occurs at different times on ALL versions of their boxes, non HD and HD.

A terrible Choice. After two years with Direct TV my kids asked me to give TW another try. I left because of terrible customer service. Anyone can get the channel to your house but these folks are the poster child for BAD PARTNERS. Not only are they constantly fighting with the providers of the channels they carry to the public like local and recently Viacoms mtv line but they hate their CUSTOMERS. They are actually nasty after they get you to sign up.
I went back for 24 hours! I called them to get back on. #1 they charged me 111 bucks that had to be there cash or check when the installers got there. #2 installers were at my house from 11am to 5 pm to add cable to 3 tvs that had existing wires in the wall and to add internet to the house that also had dsl in place.
In the end I have cables HANGING in my Basement. A hole in my living room wall at 3 ft high and a pile of wood chips and plaster on the floor as well as dust all over the area.
After the seven hour installation I get home and to check my order that was for cable for 3 tvs the main one with a DVR and internet for 3 pcs.
What I got a long with the mess in the basement and my living room was more mess upstairs cables actually laying on my dresser and more crap in my daughter room. NO DVR on my TV and a single pc connected with no router and no wireless and NO INSTRUCTION on how to sign in to the network to get mail , home page or whatever is supposed to come with it.

I waited till the next day to call to cool down. I called and told them the above and the first words out the ladies mouth were. I cant make this stuff up,she said; There is no order for wireless service so that will be 4 dollars more a month and we will have to schedule another appointment.
No sorry, or oh my or whatever!!!!!
All the crap that happened and in essence she inferred it was my fault somehow. With all the poor/no installation, trash on my floor wires hanging, equipment missing , order not taken correctly, and somehow it was all because they did not have the wireless order?????!!!!! And with that I said,
Cancel it, give me my money back, come get your stuff. She put me on hold and whenshe came back, She said, I am not kidding here. Fine, Youll get a check in 4 to six weeks youll need to take the equipment back to a local drop point OR YOU WILL BE CHARGED FOR THEM!!!!!!!!! Click!
THEY HATE CUSTOMERS!!!! They would have to screen people for weeks to find people this bad to deal with customer service.
FOLKS Put a tin can on a wire and hook it to your tv while burning money before considering Time Warner and youll be doing yourself a favor!.
Dan R

  Expensive but no significant problems.

Perpetual internet connectivity issues. Poor image quality on most channels. Very poor customer service.

  Didn't Chip Douglas from 'The Cable Guy' work for Time Warner?!?!? "Dos thus have thou a mug of ale for me and my mate, for he hath been pitched in battle for a fortnight and has the king's thirst for the frosty brew dos thou might have for thus!"

What is bad is this is all so true will have to tell you about what Time Warner told me about this bill I keep getting. Because I turned the cable off but didnt turn in the modem box I am being charged $100 for equipment usage. I told the lady it was probably at the bottom of Lake Sabine or floated out to sea. She says what do you mean why would it be there, why did you put it out in the lake. Me I didnt do it Ike did it. Her why did Ike do that, it is your responsibility. Me Hurricane Ike. Do you not know we were destroyed by a hurricane? Her no sorry to hear that but you are still responsible for the equipment until you turn it in. Me are you kidding me? How do you expect me to turn in something I dont have anymore? Her well I am terribly sorry for your misfortune but until the equipment is turned in you will be billed for the equipment. After several more rounds of this insanity I told her I would go to the GM at the local office and hung up on the idiotic woman. Uyuuggghghttrtrrrrrrbut here is the big Kicker..

I am getting a $10 credit check in the next few weeks since my service is being disconnected!!



Now you tell me what SENSE does this make? I believe they must all be taking lessons from our governmental agency of FEMA

The cable TV has been fine, not great, but not terrible. However, I have digital internet for less than 3 months, and have had 4 techs at my house working on it in addition to probably 6 or more hours on the phone talking with different technicians giving me different answers each time. My last internet was in a different town through a different cable service and I had no, I mean NO, issues what so ever for the 3 years I used them. I am trying finish grad school plus teach and I can't do work on weekends cause my internet is either on the blink or completely out for the entire weekends, 3 out of the last 7 to be exact. A pain in the but.

This is the worst company ever! I would have switched to Verizon, but they did not offer the internet service in my area.

AVOID TIME WARNER AT ALL COSTS IF YOU CAN!

They overcharged us, they give you "free" packages then charge you without notice when the promotion is over rather than canceling or informing you, they schedule cable box pick up and did not show up then charged us, and they sent credit collection agencies after us without even sending us a bill! Their customer service is horrible too! They didn't even realize that they sent us a phone modem instead of one for the internet! The internet was not compatible with x-box live either, which my boyfriend was not happy about.

Long story short, they are horrible!

Okay here is my story and all I have to say is thank goodness Verizon Fios is in my area. I recently made a payment via there web site for a $200.00. They took out an additional $207.00 without my authorization. This all happending on August 13th. At that time the rep told me because it was before 1pm that they will redeposit the money in to my account that day if not definately the next day. Okay now the 14th goes by it was 3:30pm and nothing. I call the office and another rep tells me sorry Sir we cannot give you your money back because that is the amount I did it for and it is my error. I then proceed to look through my e-mail for the confirmation letter and low and behold I find it. I notify the rep of this and e-mail the letter to her supervisor. She said I will get a call back shortly. Guess what now it is 11:30am on Friday the 15th with no call back. I of course call the office and they tell me that they are still researching the issue and I should get a phone call back within the hour. Well 4pm now on Friday still no call. I place another call to the office and now they tell me that I will have to wait until next week for an answer because no supervisor is available. What am I missing here that illegally took money out of my account and I have sent them there own confirmation letter that they sent to me.

Time Warner Cable SUCKS! Google search how many times they've been sued and how many millions of dollars they've been fined. The City Attorney for The City of Los Angeles recently filed a lawsuit on behalf of The People of The State of California against TWC and it's affiliates (which I have a copy of) alledging fraud, false and misleading representations to the public concerning speed of estimated repair times, rate increases, quality of cable and internet services, etc. Allegations also include falsely billing subscribers for services they had not received, falsely billing subscribers for internet/cable service that was "so intermittant and inferior in quality that it was not much better than no service at all", unlawful, unfair and fraudulant business acts and practices, deceptive advertising, etc.
The lawsuit is asking for damages in the amount of $2500 per violation of the "Unfair Competition Law", according to proof, $2500 per violation of the UCL described in the Complaint that was perpetrated against one or more "senior citizens" or "disabled persons" as those terms are defined in Business and Professions Code section 17206.1, subdivisions (b)(1) and (b)(2), respectively, according to proof.
Time Warner Cable and it's affiliates stand to lose millions of dollars if found guilty by the terms of this ongoing lawsuit.
Personally, my cable bill has gone up 20% and I have "lost" approximately 6-8 channels from my original channel lineup. I can wait to see Time Warner Cable finally get their just rewards (again).

Can someone explain why when you call Time Warner Cable to purchase service or change a service someone is on the line with you in less than one minute but when you need help there is no one there? As I am typing this I have been on hold 46 minutes and counting! I definately need to switch companies! My bill continues to go up while the service goes down. i wonder how long before I get to speak with someone??? 48 minutes and still going..........

In a society of complainers, I would like to post the opposite. I ordered time warner cable,modem,phone service. So far so good. The company ran a wire under ground so I wouldn't have a wire in front of my house. The the modem speed is set a 6mbps, I get 5.5mbps most of the time. The phone quality compared to verizon is better. That's due to the dsl filters I had to have. My dsl speed by verizon was supposed to be 1.5mbps but it only put out .8mbps. The moral of this story is if your not happy, leave. Quit complaining about the little stuff and go to a different service. I used to complain too, but now I just change services. It takes a lot of stress of when your happy. We are a society of entitlement, which we haven't deserved individually.

I pressed one wrong button - - ONE BUTTON, OK ? - - when punching in my C.C. # to pay by phone last October. Because of that, Time Warner rejrcts my card every time since then ! I finally spoke to a Supervisor today, and she said there's NOTHING that can be done about it.
Thanks again, T-W !!

Repeatedly requested that they send my bill through the mail. They have said that they will. They don't. Listen Time Warner Cable, I am the customer, so I have the right to decided how I receive my bills. They keep saying my account is set-up to receive bills by e-mail, when I know full well I am not receiving any e-mails, and I know they can send the bill through snail mail because they send me junk that way.

Be forewarned: this is the rant of all rants.

This location, and TWC in general are pretty much the spawn of an evil drunken ogre and Lord Voldemort.

Seriously.

As of writing this now, I only wanted to exchange my analog cable box for a digital one. And now am approaching 16+ hours I have wasted and STILL haven't received my dang digital box. How is that for customer service.

I couldn't just exchange my old analog box for a new digital box because they had an issue with the account holder name. Their records were not updated, so they couldn't help me out at the store even though their customer service line said this would not be an issue.

So I called up their cust service line and spent an hour on the phone, finally got them to set up a time where they could send out a tech to exchange the box. No big deal, right? Just need to be home on Saturday from 9am-11am.

But guess what? The guy NEVER knocked on our door! He literally came in ninja-style, put a "sorry we missed you sign on the door", and took off! Even with a note on the door that said - we're home, just make sure to knock a couple times! Both myself and a roomie were there - no way both of us would have missed someone knocking on the door.

So I spent another 30 minutes talking with customer service, and they said it'd be their "high priority", but we might have to wait until 7pm. So guess what? I spent my entire Saturday afternoon here waiting. I called after 7pm, because nobody had shown up, only to find out that the TECHNICIAN CANCELED THE CALL!!!! WTF? When does the tech have the ability to just cancel things if they don't want to go to them? All I need to a simple exchange - I give you the old boxes, you give me the new ones! Its not like you needed to set up anything for me, or like it would have been difficult! Honestly, I think that the guy wanted to not do work, enjoy the nice weather, and just took off. I honestly think that is the most likely scenario.

Wow. The techs can cherry pick who gets service and who doesn't. And they do not need to notify the customer. Thanks, Time Warner Cable, you really know how to please people.

As of this moment I've spent another 48:21 on the phone trying to speak with a supervisor. And they are giving me the run around saying "oh well they are very busy, leave us our number and they will call you back". Yeah, right! Like I'm that dumb. Well, I have a fully charged phone, free weekend minutes, and nothing to do tonight. So get ready, Time Warner Cable, you just met a customer you cannot bully around.

Anyone have a coupon for DirecTV? Please shoot me an email if you do.

I too want to TWC 0 stars but that is not an option. Cable TV- I don't have any problem with. Internet- had a few issues but dealing with them seems like a breeze compared to the issues I have had with Digital Telephone. The quality if fine. It is the bill and the customer service. TWC adds charges on your bill without giving a breakdown on what the charges are for. You have to log on and find out what the charges are for. I got local metro plan and after 3 months, I realized that I was being charged long distance on calls within the metro. I paid them for three months without looking too closely at the bill (my fault). It shows up as installation charge or other charges. I kept thinking that they were chanrging me for the installation but breaking it out. By the time I figured out what it was, they would not refund my money since I paid the bill and that means I agree with the statement. Customer service is horrible. Most of them don't know how to even access my bill. Seriously. More than 1 representative told me that they can't see what numbers I call for long distance. My average wait time is 10 min plus and then I usually get transferred and get back in the line waiting. Average time for my calls to them at 30-40 min. I am switching.

I want to give TWC 0 stars, but there is no space for 0 stars. I totally agree with most of the other reviews. Horrible customer service, terrible speed. Keeps breaking down every now and then. Complete rip-off. I really don't want to pay them any money for their service, but they will report it to my credit. I wish there was a credit bureo for them too. I love to see TWC business go down, would just love them to go down, just like I loved those credit card companies go out of business, who sucked me big time on fees. Suckers. I am going to complain with BBB.

HORRIBLE CUSTOMER SERVICE ON THE PHONE. I usually have to wait for about 20 minutes while they put me on hold. When they answer the phone none of the receptionists know what they are talking about and each one of them tell me something different about my account. They make mistakes on my bill frequently and I just hate the whole service! 2 Thumbs down.

Complete rip-off, terrible customer service, monopolizing huge areas in America and getting away with it. I actually got yelled at by a customer service rep once. Then she hung up on me when I asked to talk to a supervisor. Another time I was angry that it was going to be 2 weeks before they could send someone to fix my internet and was telling them how important this was for my work. Their answer? Pay twice as much money for a business account - then I'll get higher priority with my problems!

WORST SERVICE EVER!

I purchased my own modem thru www.broadbandoffers.com to open up new account more than 2 year ago. I disconnected the service about 6 month ago, and few month later collection agency sent a collection notice to pay for the modem.

I went to the payment center and show them the modem belongs to me, and got a receipt. I also called in the customer service to confirm.

I've been getting 3-4 phone calls a day from collection agency. So, I called the customer service again to resolve the issue. It has been almost 2 month and timewarner hasn't done anything!

I called in again today, instead of clearing up the mess timewarner made promptly but all the rep told me was to wait. I've been waiting for 2 month now and tired of phone calls from the agency.

I've been using Timewarner for more than 6 years but now, I am very disappointed and NEVER going to get Timewarner AGAIN

I cancelled my cable TV and Road Runner service today when I learned I cannot receive the email sent to me today and will be tomorrow because they shut down some hardware. Hardware is cheap and losing and replacing customers is expensive. Let them learn the hard way and go the way of firms that do not truly value their customers, We know they value their money, but not enough to change. It seems that the only way to express an opinion that they understand is to take away your business.

If I could give a rating of minus 10 I would.

I use Crime Warner Cable and their Road Kill Internet service (I would use DSL but I have no active phone lines since I use Vonage so I must use cable internet, meaning that Crime Warner has a monopoly in my case).

I just received my bill and it included a service pricing schedule. I noticed that my Cable bill seemed higher than those shown on Crime Warner's billing plans.

So, I called Crime Warner only to find that their rates went down in June of this year, six months ago, and that I've been paying $10 a month more than I should have been.

No one called to tell me, I received no mailings, I knew nothing about it. I called them to see why I was being overcharged and they told me that because I signed up originally with Comcast, I was still on Comcast's billing till I called Crime Warner to switch. Oh, and about the six months of over billing? Tough shit.

Crime Warner offers the worst customer service I have ever experienced. I work from home, so my business is dependent on a reliable connection to the net. In one instance I spent over two hours on hold, on my cell phone (because my Crime Warner Road Kill service was down and I couldn't use my regular phone). During the wait, the net came back up, so, still on hold on my cell, I called on my regular phone line. Someone picked right up within two minutes.

You may be wondering why I don't switch. I rent and I'm not able to get a release from my landlord to have a dish installed and there are no other cable companies serving my area, because, again, Crime Warner has a full monopoly here.

This kind of monopoly is supposed to be illegal according to our anti-trust laws, yet companies like Crime Warner get away with it.

CRIME WARNER SUCKS IN A MAJOR WAY! AVOID THEM AT ALL COSTS! RUN AWAY!
The only way to stop them is to not use them. The first chance I get, Crime Warner will be in my rear view mirror.

I don't know where to start!!! Worst serivce, worst consumer service ever, very rude people.

I'm giving 3 stars because: 1 - my internet really is blazing fast. I download stuff QUICK. 2- When I do have a problem, I call and talk to someone who lives and works in the USA (actually, in my community). They come out and fix the problem, never had to pay for service calls, the techs are quick to swap out equipment that might not even be broken. Hold times are long, but tempered by the fact that I speak to an American when I do get through. And I've been given credits here and there without demanding them for minor inconveniences. Yes, they are a faceless, evil corporation, but that said, they do an Okay job of it. My parents live in the woods and have a dish; they wish badly to have TW service.

the worst customer service i have ever encountered. rude and incompetent. ridiculously overpriced. and they don't give you the prices they advertise either.

Time Warner is now charging a Service Change Fee. Say you have HBO but decide to get rid of it. BAM! Service Change Fee. $1.95 What Bullshit!. Not to mention the Service Protection Fee $3.95 they sneak on your bill hoping you don't notice it, knowing damn well you never requested Service protection.

Surprise Surprise my cable is out! It went out on thursday and i called the LIAR customer service women said someone would come to fix my cable in 24hrs. 1 day later surprise NO one came! I called again (with a 30min hold time) and some recording told me that i had set up a meeting for wednesday! I sure as hell did not! I finally get to talk to someone and they say someone will be out saturday...surprise no one came! So here i am on a sunday with no cable. FUCK YOU TWC! they dont deserve one star! the lying bastards!

I really don't want to rate TWC one star, just like most of the consumers posing here. I have been charged $20 a month for equipment I don't have since I service were initiated. I didn't realize this until yesterday--literally. TWC has overcharged me nearly $500!! Upon speak to the less than helpful customer service reps, I was offered "as a one time curtesy a $60 credit." Are they kidding me???? $60 If there is someone that knows who I need to contact in order to get my refund, please contact me ASAP. I am dumb founded by their response!!

kmc2299@hotmail.com

Please, if you know the steps to fight this, let me know.

20 minute plus telephone customer service wait time every time I call and that is alot because it is down often.

Actually -(stars) but that not an option)
What a bunch of dolts! Act as if they are the only high speed internet provider in town. I can hardly wait until we get modern here and have other options for video and internet service....these guys really don't
understand the concept of customer service...impossible to contact...

0 stars! I had Directv previously, but when I moved, they didn't allow satellite dishes in my building, so I had to switch to time warner. I have never been so angry in my life. Their programming sucks, and they don't have my favorite channel, History International, even though they say they do. The picture and sound are terrible. Every few minutes, the screen scrambles and/or the sound goes mute. They outsource their customer service phonecalls, so that you have to speak to someone you can barely understand. I feel like moving just so I can get Directv again!