| REVIEWER | RATING & REVIEW |
 | Autiophile (0)
09/29/2008 | Awful-frustrating-time consuming,this was the first time i bought a big ticket item, bought a monitor..... broken monitor, had to exchange it 4 times to get one that worked, which required me to go to 3 different locations due to stocking issues, the people were rude and condescending to me when i asked to try the monitor before bringing it back home which caused me more trips back and forth to get what i had paid for. Secondly my max assurance plan was supposed to be registered online, which could not be completed due to the website not working. I will not shop at officemax nor recomend it to anyone ever again, and will take my small business needs to a competitor from this day forward.
(1 voted this helpful, 0 funny and 0 agree) |
 | Paimon (0)
07/24/2008 | Worst customer service by a manager and an associate. I had found a wireless router on sale by searching their website. The price was originally $59.99 but on sale for $39.99. The sale price was not listed on the shelf, but I took it to the cashier to see if it rang up with the sale price. The router was listed as the original price. I advised the associate that this was to be on sale per their website. The associate became very ruse and said that I need proof of this sale. I asked if they could research their website and was told "NO". The manger was of no help and the associate looked at me and said "I wish I was off work because some people deserve to die". Horrendous. I will no longer shop at OfficeMax.
(0 voted this helpful, 0 funny and 1 agree) |
 | bestpirateever (0)
07/01/2008 | Dont shop at officemax. I used to work there and all they want is your money. They dont care if you actually need what they are selling you. Employees are told that if a customer asks for something to get two of that item and put it in their baskets. You will always get bad customer service because officemax doesn't care about their employees so most people hate their jobs and it shows when they help you.
(0 voted this helpful, 0 funny and 0 agree) |
 | bjennings (0)
02/27/2008 | I made an accidental purchase online. I tried to cancel the order right after I made the order. Officemax would not cancel my order and so therefore I could not order the correct item. I did not receive quality service and would not recommend them.
(3 voted this helpful, 0 funny and 0 agree) |
 | PinkPuppy404 (0)
02/01/2008 | I had a HP 56 black cartridge refilled. It costed more than the price I was quoted. I had the cartridge a week and 1/2 and it ran out of ink. I normally get 4 months or more with a refilled cartridge elsewhere. The employees were rude. I will never go there again for anything!
(0 voted this helpful, 0 funny and 0 agree) |
| turnedb (0)
01/26/2008 | I also feel that if I could rate OfficeMax a 0 I would. I purchased an expensive L-Shape desk with a hutch for over $1700 dollars. The store told me it would be 7-10 days. Customer Service said 7-14 days after numerous phone calls and many promises of shipment the next day. I canceled the order. I am sure they will try to deliver it but I also canceled the OfficeMax credit card. Hopefully that will stop them from trying to deliver it since they can't bill it. Then again the credit card probably won't get canceled either. I will never shop again at OfficeMax sucks.
(0 voted this helpful, 0 funny and 0 agree) |
 | UtterlyDisappointed (0)
10/10/2007 |  Worst customer service ever! They seemed to be good with customer service when we didn't know any better. But when we needed it, they lacked. We dropped off 2 ink cartridges to be refilled for their so-called 12.49 ink refill deal. This was exactly 3 days ago. We were told we'd get a call when it was done and that it could even take up to the 24 hours to get this done since they were busy. On the 2nd day after NO PHONE CALL AT ALL, my husband called and was put on hold for 30 minutes and then he hung up. I called again and was told that it should be done the next day by 11 am because someone named Marlene takes care of that and she's the only one and it's been "busy". It's now 5 pm and still no phone call, of course. We just called and they said they'd call us back. We're going to just pick up our cartridges and go somewhere else. We'll give our business at ANY other store that we can whenever we can help it. 3 days to fill up 2 tiny ink cartridgs and you still don't even have the status for us? RIDICULOUS! P.S. If I had a choice of rating them as zero, I would do that instead. Thanks.
(0 voted this helpful, 0 funny and 0 agree) |
| Vexz (0)
09/14/2007 | I have purchased many office products with discount from this store at couponalbum.com.. and these all are of fine quality..
(0 voted this helpful, 0 funny and 0 agree) |
| surecure (0)
09/12/2007 | Bought a HP laptop form Officemax. They delivered it with a Vista TRIAL OS. The trial expired and now I have to pay out big bucks for a new OS. Never heard of this kind of SCAM before.
(0 voted this helpful, 0 funny and 0 agree) |
| hateOfficeMax (0)
07/20/2007 | OMG THEY SHOULD BE PAYING ME FOR THE AMOUNT OF TIME I SPENT TRYING TO BUY A COMPUTER ONLINE WITH THE REFERENCE CODE FROM A CIRCULAR. If you could give them a NEGATIVE 100 rating it still wouldn't be bad enough. I will just continue to use Corporate Express for my businesses and buy my computers at Best Buy
(0 voted this helpful, 0 funny and 0 agree) |
| eatsteak (0)
06/23/2007 | I purchased a microphone for my computer. 5 minutes into a 2 am conference call to Australia, the sound cut out. The microphone shorted and I think the microphone jack on my laptop is stuffed as well. Exchanged for another microphone (staff was very unhelpfull) and the same thing happend the next night! Bottom line: VERY POOR PRODUCTS THAT WILL MESS-UP YOUR COMPUTER. Use another provider"
(1 voted this helpful, 0 funny and 0 agree) |
 | WSM (0)
04/25/2007 | This place is unreal! First off I am greeted by a used car salesman at the door, then yet again by the printers. If I wanted your damn help I would have said yes the first time you asked me. They have these radios and this red haired guy and really small lady are obviously oblivious to the fact I can hear them tell each other he's over by the printers. What the hell no one is in the damn store people? There's a staples down the street, I'll take my money there thank you. If you're in the Lake Zurich area go someplace else. This place suks!
(1 voted this helpful, 0 funny and 0 agree) |
| takeaction4all (0)
03/05/2007 | OFFICEMAX SUCKS TO THE MAXIMUM. IN OTHER WORDS, THIS STORE AND ITS STAFF MEMBERS ARE AWFUL. THIS STORE SHOULD JUST CLOSE ITS DOOR. OFFICEMAX SHOULD BE RATED A FULL -0000000000
(2 voted this helpful, 0 funny and 0 agree) |
 | bhartsb (0)
01/25/2007 | ordered 4 Sealy chairs from OfficeMax.com. They were said to be backordered and delivery time was given as 5-14 days. On day 13, with no chairs or further notification from OM, I phoned them and this was the response I received via e-mail on the 14th day (since they were actively promoting this chair in-store I would say that they either have the worst order fullfillment process or they are being deceptive in their sales practices):
Dear OfficeMax Customer,
This notification is to inform you that item Super Task Leather Chair could take until 03/11/07 or longer to come in from the vendor for fulfillment of your order. Since the time frame is outside our normal 10-14 day backorder policy, we are letting you know we will not be canceling your order during this time. Please keep in mind that this is an estimated time frame for delivery. If you have any further questions please call Customer Service at 1-800-788-8080, option 2 or email Customer Service at online@officemax.com. Please accept our apology for any inconvenience this may have caused. We appreciate your business and value you as a customer.
Sincerely, XXX
Backorder Fulfillment Associate
(2 voted this helpful, 0 funny and 0 agree) |
| rantbro2 (0)
12/30/2006 | I'd give ZERO STARS but RATEITALL won't let me!
I ordered a SanDisk 1GB SD card on 11/24/06. Status has been "backordered 4-7 days" ever since. It was "in stock" when my order was submitted. Each call to customer service give me a later date for getting the item in stock and shipped. The last time I called I was told it was backordered again. This item is in stock locally at most any store so there is not a problem with supply from the manufacturer. I will not make another purchase from Office Max even if they do eventually ship my order.
(1 voted this helpful, 0 funny and 0 agree) |
| jjjggg (0)
11/27/2006 | Office Max only gets worse as retailer when you add their on line entity. After finding an item for $229.99 and then attempting to purchase it, the price increased to $3299.9 when I added it to my cart. Although I was advised to fax the page to an agent and was told to expect a call back, this never happened. Instead, I am sure that I pointed out an error on one of their pages and gave them time to fix it before they could get back to me. This is certain because the next agent that I spoke to was sure that I had incorrect information. He even told me that the other agent had no right to do what she did and that he could do nothing to honor the price. What loyalty we create for our customers and then we wonder why customers get rude and nasty with customer service reps. Office Max, you have no service in customer service and if this keeps up you'll have no customers. Please improve your service and response to customers.
(0 voted this helpful, 0 funny and 0 agree) |
| ppayton (0)
11/24/2006 | Office Max sucks.
The Manager at the Michigan city, IN store must be paid peanuts. He isn't worth much more than that.
Don't try to return something that is totally unused, brand new, after the 30 day period.
Jerk. I almost took my $20.00 out in damages to shelved products... but I decided to tell the world about it instead.
(0 voted this helpful, 0 funny and 0 agree) |
| ur2bgr8 (0)
11/21/2006 | I prefer OfficeMax retail stores over Staples and OfficeDepot. Prices are about the same at all 3 but service is more knowledgeable and easy to find at OfficeMax. Although they do try to sell, they are not pushy. The problem for OfficeMax is trying to find a store. There's one for every 4 or 5 of the competition it seems.
(0 voted this helpful, 0 funny and 0 agree) |
 | 1customer (0)
02/02/2006 | OfficeMax's return policy is bad.
(0 voted this helpful, 0 funny and 0 agree) |
| Anubolic (0)
11/30/2005 | OfficMAx. It all depends on where you go and what season it is but OfficeMax is actually a pretty good store. They are friendly and so far all my delivieries have been successful and have not dissapointed me. In store selection is pretty good if you need office supplies but if you want computer equipment I'd recommend going on their website. They've got a lot more product to offer online but if you like interacting with people then I would recommend going in store.
(0 voted this helpful, 0 funny and 0 agree) |
| csk2005 (0)
11/13/2005 | I was excited to see this weeks add for a computer, LCD monitor and printer for $349 after rebates. This is well worth the price. Actually, I am purchasing these computers win friends for a charity organization. When I arrived at the store, I was told that the computer was an HP and could only be ordered. Also, the shipping was an ADDITIONAL $99.00. BEWARE, their instore computer selection is horrible and their ads are misleading. We visited the local BEST BUY and they were more than helpful. I plan on staying away form Office Max in the future.
(0 voted this helpful, 0 funny and 0 agree) |
 | Kairho (11)
10/03/2005 | The best of the tope 3 here, but the others will deliver and they won't.
(2 voted this helpful, 0 funny and 0 agree) |
 | Willie A. (0)
11/22/2004 | Since Office Max is closet to my house I shop they the most but the other stores are good too. It depends on who's got the best sale for the week.
(2 voted this helpful, 0 funny and 0 agree) |
 | MariusQelDroma (36)
08/02/2004 | Better pricing then Staples on great selection, and CopyMax takes care of one other stop on my way. Great idea in office supply.
(1 voted this helpful, 0 funny and 0 agree) |
| jakeburns (0)
02/15/2004 | Terrible service when they sent me the wrong stuff.
I ordered a printer and a digital camera. The delivery guy arrived with one small box, so I knew there was a mistake. I opened the box to find the right camera along with a hard drive I didn't order. No printer.
Consequently, I explained the error to the delivery guy and refused the order. I expected he'd bring it back to the store and someone would come back in a few days with the right stuff.
I heard nothing from OfficeMax for several days, so I finally called them. I was told that because the order was refused, they cancelled the order and credited my account. So I told them I never cancelled the order and was still waiting for my order.
The customer service manager said I'd have to reorder, and by the way, the price of one of the items had increased and she would not honor the price of my original order.
Pi**-Poor service in my book. Hello Staples.
:|
(0 voted this helpful, 0 funny and 0 agree) |
 | Todd Parker (0)
12/18/2003 | You can often get good deals here if you don't mind waiting for a rebate. But, the service kind of sucks, they are usually rude and treat their customers like dirt. I only go here if I have to.
(2 voted this helpful, 0 funny and 0 agree) |
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