RateItAll: The Opinion Network

This company is a pack of thieves. 14 months ago I ask them to terminate my service. As I reviewed my bank statement this morning I'm still being charged. When I call them on the phone it was answered by terry who transferred me to the disconnection service. I talked with Steven. He was not allowed to give me his last name, nor his supervisors name, but he did tell me the owner is Mel Kasman. The owner has no phone, no extension, no way to contact him. This company has stolen 194 dollars from me. After repeated attempts to get them to stop taking money out of my bank, even today they're still charging me a monthly fee. Their radios are junk, the customer service is deplorable, and they continue to charge you even if you don't have a radio. Please do not buy this radio, I'd guarantee you will be sorry. If there is an Atty. out there that will prosecute these people contact me and.

Sirius Radio is an unethical business which makes canceling service VERY time consuming by intentionally not having this feature on the website. Instead, you are directed to a phone number. I have been on hold for almost two hours trying to reach an operator only to be transfered to the "cancellation" department which dropped my call.

HORRIBLE customer service.

I had a problem with my boombox. They told me to send it back, and they would send me a new one after charging my credit card, then they would refund that money back to me once they received the broken boombox. Fine. Well they sent the funds to a checking account that had been closed, so I never got the money. After months of calls, hang-ups, inssane hold times, and people who had no clue what they were doing, I still don't have the money. They said it went to my account. I sent them proof that the account had been closed. They just keep insisting I got the refund, and they won't go through their records to show that the transaction was rejected due to a closed bank account. I have called the bank several times too (Sirius tried to blame the bank) and the bank offered to do a conference call with Sirius to resolve the issue, but Sirius would not do so.

So, I'm out over $125 bucks, and I am just DONE. I enjoyed the content however the months-long hassle with customer service is just not worth it. Never again.

Customer Service with this company SUX!!!! I have been trying to call for days and everytime I call I get put on hold then my call is disconnected, WTH???? Worst customer service I have ever seen, why have a number to call if you can't get through?????

I just canceled my 2 year Sirius subscription today for several reasons. I originally subscribed to Sirius for Howard Stern (not to everyone's taste, I know, but I found him entertaining on terrestrial radio and he was a huge draw for millions of subscribers). Unfortuantely, the quality of his show has been declining rapidly since his first year and the number of 'breaks' including commercials and old bits are hovering around 20 minutes per hour, not to mention he's only on four days per week and has ten weeks off per year. Howard aside, the startup costs to get Sirius can be quite steep depending on how 'portable' you want it to be. For example, if you want to listen to Sirius at home (depending on reception) and in your car you'll pay anywhere from $30 to $200+ for a radio, home kit around $40, outdoor antenna $50, extension cable for outdoor antenna $50, activation fee $15. And then you of course have a variety of subscription prices starting at $12.95 a month. Whew! I had trouble getting reception due to my location and it progressively got worse to the point where I subscribed to the internet stream (extra $3 a month.) The stream does not even have all the channels and what ultimately got me to cancel was an annoying pop-up every 1.5 hrs asking me if I'm still listening. If I'm playing an online game, I'm interrupted and have to let Sirius know I'm still listening; otherwise it shuts off. It doesn't seem like a big deal, but I'm paying for the premium service...I should be able to listen 24 hrs a day uninterrupted. Absolutely petty of them. My radio (Starmate) starting giving up as well. Don't expect these radios to last. Search Sirius radio reviews and you will see that most radios starting having problems after two years and many earlier than that. Luckily, my radio had one of the pre-FCC-stink FM transmitters that gave me a good signal on my car radio FM. The newer models are MUCH weaker and you receive alot of static. So you can shell out MORE money to buy a connector so you can connect it directly to your radio (if your radio supports it, of course).Sirius demands ALOT of up-front costs to allow us to pay them a subscription and the equipment simply isn't built to last. At least the cable company provides most of the equipment you need and it's easily replaceable by the cable company. I just gave up on this shoddy technology. Many people don't seem to mind replacing every two years or less, which is a huge mystery to me.

Sirius uses mp3s encoded at a low bitrate with results in degraded sound that is not even as good as my 20 year old TV. Certainly not worth paying for unless you are tone deaf or don't like the sound of cymbals and acoustic guitars!

Great radio content. CUSTOMER SERVICE IS APPALLING!!! I have three Sirius radios in our cars and recently sold one. I tried to have that radio deactivated and the off-shore customer service is absolutely worthless. They claim they are not allowed to deactivate radios say they are transferring you to somebody that help. After being put on hold for 15 minutes, I was disconnected. TWO TIMES IN A ROW and the radio still isn't deactivated. THINK VERY SERIOUSLY BEFORE YOU GET ON THE HOOK BECAUSE THEY MAKE IT IMPOSSIBLE TO GET OFF!!! They are operating just like the scumbag cell phone providers.

Unfortunately, the quality of the radio service was seriously impacted by the lack of quality in the Customer Service department. Whenever I had technical issues, they only read back to me what I could already read in service bulletins. And the Studio software is not yet compatible with Windows Vista. After months of trying to correct an operating system problem, I finally decided to cancel my service. The first time I called to cancel, I was told I was being transferred to "Retention", but all I heard was silence and never got connected. The second time I called, I was again transferred to "Retention", where I waited for 20 minutes on the phone before someone picked up.

I did enjoy the service while it worked, but became too frustrated with lack of technical support recently.

Customer service is TERRIBLE!!! We have been loyal customers of Sirius for more than 3 years now. We "upgraded" to the sporster about 3 months ago only to have nothing but problems with the radio. Long story short, we had to ship the new radio back to get a broken, refurbished radio, shipped that one back to get another broken refurbished radio, now we need to send that one back. All the while they are billing us for service!!!! We were under the impression that our account was on hold until we reactivated. Just found out that is not so. We have spent more than 3 hours on the phone tonight trying to get this mess straightened out. And still we don't have a radio!!! They are not at all willing to work with us!

Would never never never go back to regular radio ever again.

Great Programming at a bargain price. Only problem is the satellite moves around so somtimes the signal gets lost, especially with the stationary boombox. But, it's not enough of a problem for me to not subscribe to the service!!!

bought my first radio around the first of the year and i love it!!! howard stern isn't bad, but bubba the love sponge is hysterical!! thankfully i have not experienced the problems other people have had with customer service. the only problem i had was when i initially bought the received, i did have some reception issues.

When they said "The Best Radio On Radio," I thought they were exaggerating. Turns out they weren't.

I love my Sirius satellite radio! One great song after another, great comedy, political radio and Dave Ramsey. I travel a lot and the signal almost never cuts out. Great product and service. They just added Playboy Radio on channel 198 and it's really a hoot.

How do I cancel? Howard Stern is on very little when I can listen. I feel shortchanged when I think of Friday's off and never any repeats. I wrote to the service department about my concerns and received a glad-hand boiler plate response. It is time to cut my losses and run. Serius is being stingy with howard exposure.

Had Sirius for 3 years now and it just keeps getting better.

The only thing that prevents a 5-star in my mind is Stern, and that's just because I can't stand him. As for the rest, an easy 5-star on musical quality, absense of commercials, and availability of signal. No more hunting on the FM band after your favorite stations static away on a long trip. Set it and enjoy it. :)

My wife and I have been customers for quite some time now and have been pleased with the variety and quality of radio stations available. Unfortunately, we have recently encountered a couple of seemingly minor problems over the past month or so that required correspondence with their customer service staff. To make a long story short, it appears their service staff is located in the middle of some godforsaken country that does not effectively comprehend the english language or the corporation pays them so little that they simply don't care and fire back canned responses with the hope that you will give up. Two minor issues that I would think should be resolved in one pass are still unresolved after a month of frustration and written complaints. Seriously (no pun intended), my wife and I are thinking of dropping their service altogether as a result of this p$ss poor experience.

Sirius Executives, Howard... SOMEONE Please take note of the customer service problems and get them fixed. I just purchased my second Sirius system for my wife's car. I have had to call customer service 3 times and all three times the customer service was mind blowing. I heard cursing when the rep. thought he was muted. "son of a bitch this guy!" ,he said. I just asked how to change the frequency on my Sirius hardware. He simply could not understand what I was asking and then he became just plain rude and mean. I own stock in your company,(Heck, I talked my Father into buying stock in Sirius) I believe in your product, and I enjoy the programming much more than any other service currently offered. But if the programming were on somewhere else I would leave. Again, take note of these serious customer service issues and get them fixed. I am certain anyone reading this that works for Sirius is well aware of what I am talking about.

Serius' customer service was outrageous. I purchased a radio for my husband for Christmas and everything was fine the first day. After the first day he was not getting any reception for over half his stations. We called serius and asked them to help us or maybe send us a new antennae. No one wanted to help us, or even point us in the right direction! We were put on hold over ten times ...sometimes for twenty minutes at a time! After spending over an hour and a half on the phone trying to get some answers they gave us another number to call! We called that number over twenty times and all we got was a busy signal. The next day I called and after specifically telling them the number was only giving me a busy signal he put me on hold for another twenty minutes and then transfered me straight to the busy signal again! That day I went out with my husband and returned the radio and bought him XM. WONDERFUL! It was up and running in no time and they were great. Ohh and of course I had to wait another ten minutes on hold the next day when I called to cancel my serius service. WORSE CUSTOMER SERVICE I'VE EVER HAD.

Sirius radio is great, the music and news channels are great, sports, ect... CUSTOMER SERVICE SUCKS!!!!! ESPECIALLY an agent named DENVER, ext. 3815, located in their retention department. He actually told me that the problems that I have been facing with my service are my fault and that I am better off cancelling my service. Crazy that customer service, especially their retention department would encourage turning away customers. Read below for more details. Because of the great stations, I have been willing to be patient with the customer service. The crap started when I actually purchased the unit. I was suppose to receive free speakers in the beginning, faxed in the free paperwork numerous times and for some reason the main person that I was told to send it to, never received it. Anyway, it took nine months of calling and e-mailing for customer service to send me a refund because they no longer had the item in stock. I have also been billed twice, two years in a row. Making payments in October only to have the payment come up as never received, a bill for $163.00. Then receiving another bill the following month, saying that I owe 147.00. When inquiring about the disparity in bills, customer service only responds with ignore the first bill. Scary to think that thousands of people are being ripped off by the service. So, like I said this has happened two years in a row. This year I happened to use bill pay, web service from my bank to pay bills on-line. For those of you who pay your bills on-line, this may cause problems for you when paying your Sirius bill. For some reason the customer service agents seem to be living in the stone-ages because they have no clue as to what bill pay actually is. Needless to say, after battling on the phone with customer service they tell me that my bank needs to fax them information stating that a check has been sent to Sirius. Well, my bank faxed Sirius twice with a memo stating that a check was sent. Again the customer service said that they never received the fax. There seems to be a black hole that sucks up all of the necessary information that goes to the company. Personal information is constantly being sent to the company and is continually lost. In the end, make sure to contact the retention department if you have problems. Just make sure that you don't speak to a guy named Denver, ext.3815. He blames customers for problems that they are facing with Sirius and also becomes extremely defensive when you start complaining. Honestly, you are better off speaking to the female agents, they do a better job of reading though your information and helping you to deal with your problems, the way customer service should. Because I love what Sirius offers and because I have invested in the service, I am willing to hold on for another year. If it happens again, I am gone. Hope this does not happen to you.

bought Sirius this year. I was skeptical at first having to pay for radio but boy was it worth it. I was tired of having only one channel in my area with music that I liked and tired of waiting for the commericals to end. I now love Sirius and haven't listend to FM since. No commercials on any of the music channels, NFL, NHL, NBA, and NASCAR in 2007. Dang...I sound like a commercial. The only downside to Sirius is deciding what to listen to. For $12 bucks a month, well worth it. I bought Sirius for the coming of Howard Stern at the end of this year. I still would subscribe anyway even if he wasn't coming. Terrestrial Radio, in my opinion, will be obsolete in a couple of years.

I guess as will all products, there are people who love it and people who hate it. I love my Sirius Set up I have it in my house and in my car (same subscription) I have never had a problem with service, the people are all nice in there office, and the companies that they work with are all great. I have had it for 3 years now and I cant find anything that i dont like. I drive coast to coast once a month and I get continious reception. The programing is wonderful as well. I wish that Sirius aquired the baseball package, but I Will not switch to XM just for that. Sirius does carry alot of sports including the NFL package.(every game, Even Blackouts). I hope this helps some one make a decition

I've had my sirius radio for over a year now. Other than a connection issue which was my fault, not sirius', I've had no problems. I've had 6 of snow on the antenna with no drops. Occationally I'll lose the signal when driving through forests. Very good product. I can't wait to get a second portable unit for the house/other car.

I had both XM and Sirius and Sirius customer service was horrible sent my payment in they claim never received it then wanted to charge me 75 for cancelling my service which I had not done. I am cancelling my subscription.

Had sirius for over a yr, no problems...listed to xm a lot in friends car.....seems like my local radio station with a satellite system. Sirius rocks.

I purchased the system and the adiovox boom box... Well with 2 different boom boxes both were defective (their technical support staff were very rude, so I will also never buy any adiovox products) and when I had had enough of poor product quality, I had to argue with the Sirius customer service for just over 26 minutes to avoid a $75 canncelation fee. At one point I heard one of the customer service staff in the back ground make a sarcastic please hold before the person I talked to put me on hold... ANd this was about 20 minutes into the conversation. I won't bore you with the blow by blows, but I will say that both Audiovox and Sirius are very poor products and will tell everyone I know to avoid them both at all cost...

I bought it for Serius Left so I could listen to Mike Malloy. Aftetr I bought the system they started carrying all NBA and NHL games. In November they preempted the Malloy program about 80% of the time. They changed the deal after I plunked down over $400 for my system and their subscription and I feel ripped-off. Other than temporarily losing signal nearly every time I go under a bridge, there is a good selection of items. If they had not changed the deal from what was promised, I would recommend them. The way it is, I would say, "caveat emptor".

I got the amplifier and antennae on Ebay for $100. The reception is great. I've made a few long trips since I had it hooked up and now I never have to scan to find stations. Even in the mountains with rain all the stations come in perfectly. They have alot of good music & sports channels. They're comedy station could be better. It's mostly gay comedians. I have nothing against gay people, but I don't want to hear their gay jokes for half an hour. Altogether, I'd still give it a five though.