Hello June,
If this were a test you passed it in flying colors. I was in your store on Saturday June 13, 2009 about 3pm. I ordered three hamburger deluxes with cheese, and water. I know you remember me because you were kind enough to take me to your office to audit the drawer because I believed that I had given you all a $50.00 bill and was given change for a five-dollar bill. You counted all the money and the fifty I said I had given your cashier was not there.
Long story short I owe you and your staff an amends for my inaccurate memory. Yes, I did truly believe I had not spent that fifty but that strangest thing did happen. The day before I was at the gym where I bought a protein supplement it cost $44.95. The change given me back from that was $5.05 cents. Since that bill would not stay in my money clip I used the nickel to fold it up with and hold it in the money clip. This memory had completely left my mind when I was at your store and that is embarrassing, and concerning. When buying food I incorrectly thought I still had that one new colored $50 that was in my pocket it had been there all week and I had really had no intention of breaking it.
It was not until later that night that I remembered where I had spent that money. I feel so much like a fool it is difficult to put into words. I just want to say to you that you are an honest tactful and caring man and a better leader of your employees. You handled me considerately even though I was in the wrong and you did not lose your cool. I cannot imagine the public that you have to deal with day in and day out. I know my persistence at dealing with this must have un nerved you a little bit. But you did not waiver in defense of your employees and your store. I will also pass this along to the 800 number people about you and your employees. Thank you for the good food and no you have not lost a customer if anything I will be back more often to try and make it up to you. Thank you sir!
David Philpot