Okay I don't know what experience the people who rated him a "1" had, but they probably weren't the best patients. Yes, he's not a carebear out to fill the world with sunshine and rainbows. He's there to make your vision better and, in my experience, he has done so very well.

Yes, you do get a piece of paper that talks about him included with the standard paperwork that all medical practitioners give you. I don't think you're actually expected to read it, but clearly he feels that he is very good at what he does. I would suggest slipping in a compliment- it'll loosen him up a bit.

As far as the actual service rendered, I would put the value well above other doctors I've been to. This is for one reason- the follow-up appointment(s). You will pay for your initial appointment and then be scheduled for a follow-up appointment a week later. The follow-up will be very quick just to test the contacts he gave you the first time and be sure that your vision is correct with them, as well as to check up on any medical issues. If he makes any changes to your prescription, he will give you a new pair of contacts and then schedule another follow-up in a week. Once your prescription is finally perfect, you will order contacts. ALL follow-up visits are free. You pay for the right prescription, you get the right prescription- even if your pesky eyes keep adjusting with new contacts (like mine did).

Will I return? Yes.

Horrible experience. I wish I had read the reviews before trying this Dr. Dr Pennick has horrible bedside manners, was incredibly rude and actually called me stupid. He got my prescription wrong and when I voiced my concern that I couldnt see they told me that I'd adjust and sent me home. I complained the next day and after the 'contact guy' rechecked he changed the prescription for BOTH eyes. I dont really want to go back for my final exam with the new contacts but I spent SOOO much money there and it's 'complimentary'. I do agree that the 'contact guy' - Mike is wonderful. I will not return after this visit and plan to ask for a prescription to fill these contacts elsewhere. I will not take no for an answer.

I have had contacts for 15 years and never experienced anything like this. They tried to sell several of their products in what seemed like a five minute "informercial." It was very odd. Then I was told that he would only prescribe certain brands of contacts as they only worked with specific providers. When I asked if he could write the prescription for the lenses I've always used he told me flatly that he wouldn't do that. They also gave a "medical" exam that I didn't ask for (I only needed a presciption) and tried to bill my health insurance. When I objected the doctor had a sarcastic attitude. I would not recommend anyone visit this doctor.

This was the worst experience I have ever had in any doctor's office. The "doctor" was eating a granola bar during my examination. (He was actually talking to me with his mouth full while he examined my eyes. I had to request that he wash his hands before applying eye drops.) The office was unsanitary and inefficient. DO NOT GO HERE.

The "doctor" always has a bad attitude toward patients and his staff. Confusion is not unusual by the doctor and his continually changing staff. He even charges for the samples. If you've got insurance or money, you've got his attention. After over a year of "experimenting" still hasn't gotten presciption set. Eyes keep getting worse instead of better, and there's always another test that needs to be taken. Staff is always whispering behind the file folders. Overcharged and underserviced.