Some time ago I bought from a Dallas store an air conditioner that looked like a very good deal. They had no return policy on these devices, but I decided to risk because the deal was very good and I thought that large known stores like Conn's are trying to provide quality services in order to stay competitive. I was wrong. They brought me the box that looked ok, so I decided to buy it. At home I found out that the side lying on the ground had signs of a pretty strong physical impact. It's hard for me to believe that store sales assistants did not notice this problem. The product was completely unusable. I congratulated myself for not buying a more expensive product and since the product costed even less than regular price I did not loose much money. Now I am offering the following tips when you buy products from a store. 1. Check the store return policy. Don't buy products that have a no return policy. 2. Check boxes on all sides. 3. Before buying expensive appliances from a store, make an initial trip and just walk around, buy a cheap product that you afford to loose (like I did), see how they treat their customers, see what are their policies, see what informations are they asking for, check their customer service. This way you can have a better picture on what to expect when you buy an expensive appliance.