In all honesty, the staff at this store is horrible to work with. I ordered my bridesmaids dresses from there and they had the girls input their measurements for an appropriate size. Well, my dresses came in and did not fit a single girl. We remeasured everyone, no one had changed sizes, but their charts and ordering process is completely wrong. I also know of 2 other people (close friends) who have had this same problem. They are always overly busy and rude when you are in the store, and extremely judgemental. The store is also filthy and very unorganized, with not a lot of staff available to help with your needs. When I had my problem with my bridesmaids, they were not helpful in the slightest and charged us for extra fabric and had the NERVE to want us to alter our dress through them. Yea right. I think you should look elsewhere in Cincinnati, as this store has no clue how to treat a customer. I would never recommend the horrible experience I went through to anyone. Luckily another store down the street helped us out even though we did not work with them directly. SHOP ELSEWHERE! GET THE EXPERIENCE YOU DESERVE!

When I purchased a bridemaid's dress for my friend's wedding in January of this year I was sized and measured by a consultant at the store. They did not have very many sizes larger than a twelve for me to try on in order to know what size I am. Since I was in between sizes the consultant suggested that I get the smaller size because the style of dress had more than enough fabric to let out to fit me. She said that was better for me to do that than to order the next size up and it be too big on me everywhere else. I ordered that size trusting her advice and paid for my dress. As you do so they casually ask you to sign on the line so they can order your dress. LADIES BE CAREFUL! DON'T SIGN IF YOU DON'T HAVE TO! READ EVERYTHING ON THE SHEET! THIS IS A CONTRACT! In the contract it states they will not exchange or refund your money no matter what the circumstances. This clears them of having to do anything further. When the dress arrived in June it did not fit me the way I was assured it would. They assured me again that it would fit after the alterations. I was very worried and they told me they would not have suggested for me to do that if it would not work. At alterations last week the seamstress said there was not enough fabric and she needed at least seven more inches. She stated that I should have ordered a bigger size. When I called them at the store while at her shop they immediately disagreed still standing on thier belief that those dresses have enough material to let out. They did not want to help me at all on the phone and did not seem to care at all. I went to the store the next day. The owner and the supervisor were rude, arrogant, snobby & said that it was my opinon that I was instructed to order that size. The supervisor kept rolling her eyes. They did not want to accomidate me at all to fix a problem thier store caused. They stated that I agreed to that size when I signed the contract. They would not own up to the responsiblity that it was thier fault.The owner would not refund my money stating that under no circumstance will they EVER refund anyone's money. At first they would not even order me a bigger size. They said that was not in the contract to make exchanges. The owner called the seamstress in thier pink pages a liar! He said that it was impossible for her to need that much fabric. In the end after fighting with them they did order me another size that was two sizes bigger.They said they were going above and beyond the contract in doing that giving me the attitude that I should be more than satisified with that. My mother told him that she was extremely dissapointed in how poor the customer service is there and how badly we were treated that she was going to contact the better business bereau. The Owner of the store got mad at her and threw the dress at her. He asked her why would we want to run thier company name in the mud. It seems to me that he is doing a fine job of that on his own. I will never do business with them again. I don't recommend them. They are very confident recommending to you that there is enought material in the dress to let out when there really isn't. They seem to be lying to all thier customers this way. Be very careful when dealing with them. To them you are just a contract. Once you sign it they got you and they don't have to do anything further for you.