Auto Repair Group does not offer a bumper-to-bumper warranty. Ask them why they call it bumper to bumper and they will tell you that is just what we call it. The parts that are covered are listed and it is not bumper-to-bumper. Pay close attention to the verbiage in the contract because when you file a claim you will need this to argue with the claim department. We bought this warranty coverage in 2006 and have had nothing but bad service. They will refuse to cover parts, take up to 3-5 days to pay the auto repair shop, and their claim department is extremely rude. They also do not give you a rental vehicle if a repair takes more than 8 hours. The rental is if the physical repair to the vehicle take 8 hours, not how long it is in the shop. Because this warranty is not bumper to bumper you will have to fight for every claim. Sometimes weeks, then they finally say okay we will comprise and cover this part but you have to pay for this item. Often times the part I am responsible to pay for is the result of the part that is broken in the first place. We have filed 4 claims with ARG since 2006 and every repair has taken at least 1 1/2 weeks to 3 weeks. This is not because of the repair (the repair in every case was completed in under 2 days) this was because of Auto Repair Group refusing to pay for parts, that were clearly covered, or taking 2-4 days to respond to the mechanic to give the okay to do the work. In addition, two times we were forced to use a mechanic that Auto Repair Group recommended and both times the repair was done wrong or misdiagnosed. This company advertises “tested for safety” and “web assured”, which is very misleading. They list themselves with a company that "appears" as a company that rates the reliability and usability of the company. Once looking further into this you will find that these companies are paid for services and one of the ratings is a score that indicates how reliable the website works. The way that they represent this one would think is the rating with BBB, which by the way they have a D rating and many complaints. Again, very misleading. The mechanics we have worked with cannot believe some of the stuff that this company is saying and trying to do. There are SEVERAL complaints about this company on blogs and there is actually a couple of individuals trying to start a class suit against this warranty/"insurance" company for the same reasons that I have described above. Our warranty is thankfully over in 3 months and we are trying to save others from making this same mistake. DO NOT USE THEM -- there are other warranty companies with better reviews. The reviews do matter.

Worst extended warranty company I have ever dealt with. Very nice and friendly when you are buying the product, but forget friendly when you have aclaim. And they don't cover hardly anything. Bumper to Bumper my butt! I paid $1399 for an extra 4 years of coverage, and they won't cover power door locks?! They conveniently don't list what isn't covered. And you can't get a refund from them unless you do it in the first 30 days, even if you have never used the coverage. THEY ARE THIEVES!

DON'T BUY THEIR AUTO REPAIR WARRANTY!!!!! On their web site under "about us" they promote that they will pay a claim directly to the repair facility. NOT... Before my car even had any work done Auto Repair Warranty LLC. had to send an inspector out to verify that I truly did need my transmission fixed. They never delt with the repair facility directly never returned any of their calls. In all the car set at the repair facility for a week before the work could be started. Auto Repair Warranty said that they would provide a rebuilt transmission for much lower price than my repair facility was going to charge (that's ok but I had no idea where this transmission was coming from or where it had been setting) or that they would pay for the lower amount and I would pay the difference. I took this option because I new that my transmission was being rebuilt and that my repair facility would provide me an additional 50K 3 year warranty on it. Thinking that they would honor my opening sentence above. They didn't they said that I would have to pay the entire amount up front and that they would send me a check for their amount. Well after many, many excuses from the Michael Petruziello the president of this company on why I haven't received my check I finally received a check from the company 6 weeks later. Great news you say, well you would think so. I deposited the check on a Friday and by the following Wednesday the check bounced and my bank charged me a fee for the bounced check. So now I'm still out the amount from Auto Repair Warranty LLC and the fee that I had to pay. At the time of me writing this note the president of the company has assured me that the funds plus the fee would be wired into my checking account today. I won't hold my breath... If you don't believe me check them out at the Better Business Bureau and you will see why their company has a rating of D. Don't make the same mistake that I did read the report and stay far away, stay very far away.

Auto Repair Group, LLC
(888) 645-5040
21300 Lorain Road, Suite 2
Fairview Park, OH 44126

I was told that the policy covers computer parts, controls, etc. I unfortunately bought this "insurance" for more than one vehicle. After 2 months I had a claim on a vehicle. I called the number as instructed and the gentleman was very cordial. He told me to take it to the repair garage - have them diagnose the problem and contact ARG back.

At this point I thought I had made a good decision with this company.

The next day I received a call from the mechanic and he told me the problem. The part that went bad was a computer control module for the blower fan for the heat and AC. He stated he had contacted the company and the contact person was very rude and told him the repairs would not be covered. My repair man told them that other companies had covered this item on other policies. The "bumper to bumper" coverage should cover this repair. The ARG contact hung up on the my repair man. I paid the $200 plus bill.

I am not a happy camper and will continue to pursue this issue.

DO NOT USE THIS COMPANY!!! Spend a little extra money and buy a policy through your credit union or a reputable company. If you don't believe me check out the Better Business Bureau. Theres a reason they are not a member. The price is great, but there is no meat in the warranty. They list a lot of thing that are covered which seems pretty complete to someone who knows nothing about cars. When things start breaking you will quickly learn how much is not covered and how they will make every attempt to deny your claim if its more that 100 bucks or so. The Bumper to Bumper title BS is very misleading and a huge Joke! If I could give them less than a star I would. I'm not completely convinced the people who gave favorable reviews don't work for the company. There are a lot of shakey companies out there and this one is at the top. Check the BBB before you hand over your cash to anyone BEWARE!

I highly recommend this organization if you have limitless money to throw away and enjoy being yelled at and threatened by the owners.

In the midst of scam artists like Bernie Madoff who commit acts of white collar evil without remorse, consumers should certainly have at the very least hightened awareness about companies like AUTO REPAIR WARRANTY GROUP that exist solely to RIP YOU OFF!

Their website is misleading, their warranties are misleading, their staff tell lies, they do not pay for claims, they treat you worse than dirt if you call to complain.

have a nice day Michael

I also have a warranty with Auto Repair Group aka Auto Repair Warranty, Inc. and i've never in a million years had any kind of problems with the company, owners, or employees. I've been with them for 3 years so far and i have another 2 years to go. I've made a handful of claims and sure sometimes not everything is covered but what was listed on my contract was fully covered and followed thru with on a timely basis. They arent an INSURANCE company.. I had a similiar problem with the "used parts" and its not always used.. they do get OEM parts that the dealer gets at a much cheaper price. You have to remember who the enemy is here.. the auto shop!! Ultimately by them actually getting the part i saved around $400 on the total bill. Just be careful what you read, disgruntled customers are surely to bad mouth something when they expect more then think they are entitled to more then what they purchase. Recommend this company to anyone! I'm with Jeepy4mom on this one!

Bigest rip off ever!
They have held my car up for & days now! Won't purchase the dealer part because it is "too expensive" so they result to a junk yard. Parts comes to the shop and it is cracked! Now another junk yard part is purchased.
Auto Repair Group LLC. is the WORST WARRANTY DEALER THERE IS STAY AWAY!!!!!!!!!!!

i found auto repair warranty online and i found they are based close to my town. i purchased warranties for myself and my son. we both have jeeps and the price and coverage was exactly what i was shopping for. My sont used his warranty before i did and let me tell you, i've never dealt w such down to earth people. something with his 4 wheel drive stopped working. we got it towed and early the next morning we got it authorized and he got his jeep back the next day. we've dealt w other warranty companies from the internet and by far auto repair warranty is 5 star. i'd recommend this company to anyone!

I bought a bumper to bumper warranty from this company on my 1999 Ford Expedition. They advertise on their website that it is bumper to bumper. I have been told by the company that I did not purchase a bumper to bumper warranty, but rather an "insurance policy" for my vehicle. Since I purchased this warranty, again bumper to bumper, I have had to fight with this company on every issue and repair. I have been harassed by this company and have been told that the repair would not be covered everytime. After fighting for sometimes weeks, they finally say okay we will comprise and cover this part but you have to pay for this item. Often times the part I am responsible to pay for is the result of the part that is broken in the first place. I am told after purchasing my warranty that the only parts covered on my bumper to bumper coverage is internally lubricated parts. This company advertises that it is an A+ rated company, which is very misleading. The way that they represent this one would think is the rating with BBB. Which they have no rating with BBB and a lot of complaints. In addition, they list themselves with a company that "appears" as a company that rates the reliability and usability of the company. Once looking further into the company that gave them this rating what the score indicates is how reliable the website works. Again, very misleading. I am currently dealing with an issue with the company that I think a representative from BBB would be interested in hearing about. The mechanic cannot believe some of the stuff that this company is saying and trying to do. There are SEVERAL complaints about this company on blogs and there is actually a couple of individuals trying to start a class suit against this warranty/"insurance" company for the same reasons that I have described above.Thank you and I look forward to speaking with someone about my issues.