Since when did pony express come back into existence. Item shipped 2-5 day and arrived 16 days later ? Pony express may have been cheaper and quicker. I will never use fed ex again and I will not order from anyone that uses fed ex. .

FedEx seems to consistently had trouble with them claiming I wasn't at home to receive a package. They will not even give me a number to contact the local office as I was told it was private. The driver cannot be contacted while in route and they have no way of changing their route. They claim the are efficient. I have yet to see the evidence. No one on the phone was helpful and just pushed me off. I will never use them again and I urge you to do the same. Terrible service!!

Friday morning, 8:05am. From the young man @ Gate 3 to the women who who took my info., to the fork-lift operator; ALL were courteous, helpful and efficient. I delivered my pallet to my customer ahead of schedule, making them very pleased with my service.

FedEx seems to be gentle with the packages they handle, but I've consistently had trouble with them claiming I wasn't at home to receive a package when I was. This has happened three times in the past and just happened to me again 45 minutes ago. I was home, dog sleeping on the floor, and nothing louder than a TV in the house. I went online to check tracking and was shocked to see a missed delivery. My dog goes ballistic when somebody knocks, yet nothing. I called FedEx and they claim they don't have contact with their ground delivery during the day...WTF? How does a global company that knows where my package is at all times and guarantees delivery ANYWHERE not have contact with it's drivers? You gotta be kidding me. Overall they're OK at getting you a package without breaking it, if you want decent customer service look elsewhere.

Fedex is horrible. Please dont use it. I was supposed to recieve a package from Butterflyphoto. Can you believe it...The driver did not know how to read the address on the box. He had delivered to the wrong address. Now I am having to go to the Fedex office to collect it and they wouldnt deliver it until three or four days. They have drivers who cant read english. I will definitely not recomment this service if you have something to reach early or expensive products to be shipped...

I was waiting on a cell phone to be sent from Verizon, knowing that it would have to be signed for. I missed the FedEx truck (I slept through the doorbell) so I called the 1-800 number for FedEx. The woman on the line was very professional, and sent a message to my neighborhood hub to send the FedEx truck back for a second delivery attempt. In LESS THAN AN HOUR, the driver returned with a smile and gave me my package. I was very impressed with their service.

Do not use Fedex for any reason whatsoever-their accountability and customer service is horrible. I have received and shipped many, many packages from UPS, and have never had any trouble. A vendor was sending me a very expensive and urgent package with 2nd day delivery, but Fedex COMPLETELY mismanaged the package! First, they went to the wrong address and obtained a completely wrong signature from a person I do not even know. I called Fedex to see where the package was, the rep. brushed me off and said, 'looks like it's already been delivered to so-and-so. we have a signature to prove it." I immediately explained (panicked!) that I did not recognize that name, and the rep. just casually mentions that it must have been delivered to the wrong person. They then had to go find the package, pick it up again, then the very next day when I failed to get the package, the second rep. I called said that the package had not even left the facility to be shipped out to the correct address! Now, I am currently waiting to even receive a package, I have to check and see whether it was tampered with (seeing as how they delivered to the wrong person) because of the expensive nature of the package, and even now, they refuse to give me a tracking number that is correct (they kept insisting that because the package was "signed" for, technically it is a completed delivery) and all I have to go on is their very unreliable promise that this package will get to me. By the way, the package was sent out on Friday of last week, it is currently Thursday of the next week. HORRIBLE SERVICE!

FEDEX IS HORRIBLE!!! DON'T EVER USE IT!!!
While babysitting the other day, there was a Fed Ex guy that came up to the door to deliver a package. I went to open the door, but the dog had already beaten me to it. Taylor (a boxer) kept barking, and when I opened the door she ran out to greet him. Taylor jumped up on the package, and, he tells me "Oh she just ripped the package" (which wasn't ripped so I don't know why he was making such a big deal out of it).
So I signed for the package and right when he was about to leave he says...
~~> "you better put that dog in the garage before I rip her head off"

FedEx Corporation
942 South Shady Grove Road
Memphis, TN 38120

This is a complaint about FedEx Ground and the Customer service center.
over an issue that started 07-27-2009 and was not resolved until 08-12-2009
Low marks are for the lack of follow through upon being informed of an error and poor communication between me, their customer, and inside their own departments. Plus the criminal use of form emails to reply to this situation.

On July 27th a package addressed to another person at another location was left in my driveway. I tried to deliver it myself but I wasn’t able to locate his home. So I contacted the 800 fed ex number on the shipping label. First none of the numbers on the tag were designated as the tracking number and the person on the phone was not able tell which one it was immediately. In fact I had to ask him 3 times which set of numbers it was. I started the conversation with “A package address to someone at another address was left at my house.” This was not understood. I had to explain several times what the issue was before he understood my situation. I was assured they would come and pick it up and redirect it. I was expecting it to be resolved 07-28 or 29.

On 08-05 I went to the website. I entered the tracking info to find it stated that the package had been successfully delivered to address B. I reported online that the tracking info was incorrect and that I wanted to know when I could expect it to be picked up.

This was the response
“We sent a message to the delivery terminal and advised them of the information you provided. We also requested that the terminal give you a call back in case they need more information to pickup package.”

After hearing nothing by phone or email I replied to FedEx on 08-09. Pointing out that no one had contacted me and that 08-10 will mark the 14th day since I first contacted them at home.

The response:
“Thank you for contacting FedEx. We regret any inconvenience you experienced as a result of this situation.
We sent a follow-up message to the terminal advising them of your concern and situation under Reference# 0727938229.
You may wish to continue monitoring your shipment to obtain updated status by using our online tracking page: http://www.fedex.com/Tracking”

Just to point out the original contact through the website pointed out that the Tracking info was incorrect. I checked again and it was still incorrect. Because of this I replied that “I am not convinced my case is being reviewed appropriately.” I also asked who else I could contact.


The reply
“Please be assured that your concern has been forwarded to the appropriate FedEx management under Reference# 0727938229. ”
I was again directed me to check the tracking info; which was still incorrect.

08-11-09 still no response so in the morning I sent an aggravated note asking them to pass on my personal phone number to the addressee so we could work this out without them.

“Thank you for contacting FedEx. We apologize for the inconvenience this situation has caused you.
I sent a follow-up message to the delivery terminal and advised them of your concerns. I also requested them to give you a call back as soon as information becomes available. ”

Not one mention the truck would be coming to my house that day. So there was no one home.

I arrived home at 10:30 pm the package was still there. So gave up. I prepared to deliver the package myself. In the morning I was about to inform the customer service department of this when I heard a truck in my driveway. Finally FedEx was in my driveway. I ran down in my nightdress with my hair disheveled and opened the door and handed over the package. I made a comment that I was about to deliver it myself when the driver pointed out he had been there the day before.

I sent my last response. I pointed out that I specifically requested to know when they were coming.

The Reply
“Thank you for contacting FedEx. We regret any inconvenience you experienced as a result of this situation.

We greatly appreciate that you have taken the time to write and share your concerns. This allows us a valuable opportunity to examine and correct possible deficiencies that cause customer dissatisfaction.

I deeply regret that the service you received has failed to meet your expectations of excellence. FedEx is genuinely concerned with providing the highest quality service possible.

I hope you will continue to allow us the opportunity to handle your global shipping needs. We look forward to serving you more satisfactorily.”

“Highest quality Service” Hah. I haven’t used FedEx Ground since last September when it took 4 attempts to deliver a package to an official FedEx shipping center where I had a personal mail box. This new incident has assured me my decision was correct.

I am a customer service representative myself. We deliver goods. And in the rare event the wrong piece goes out we fix it within 24 to 48 hours. If I say I will have someone contact a customer. I follow up and if it doesn't happen I find out why and contact the customer myself to keep them informed. It is because of service like FedEx's that I have to work so hard to assure customers I really take it seriously and I will really follow through.

The online tracking indicated it arrived in the morning of 7/15 - We were home all day and nobody dropped anything off - I called and talked to a representive that stated she would get the drivers note and call me back - No call back - The next day over 24 hours after the online tracking stated it had been dropped off, it showed up on our porch - I called them back and they had no idea as to what happened nor did they have any record of me calling previously or any information in regards to checking the drivers note - First time using Fedex - I just called back to see if there was an explanation as to what happened - I was lucky my packaged finally showed up - I will not use them again.

Your review
Worst choice for shipping products‎ - doubleecho‎ - Today
FedEx has put too much on the shoulders of their drivers. These guys have so many packages to deliver that they can't wait around, even a few minutes after ringing a doorbell for a signature.

Here is a good example. I ordered some products and mistakenly chose the default option, signature required. Which should not be a problem given that someone is usually home at my house. The first delivery came in a narrow window when I was dropping off someone at the train--I was gone 15 minutes, but it was enough. I called to see if I could sign the door tag and get my order. I was told no, someone at the house had to sign for it. WTF? Why can't I sign the door tag? The next day, my girl was sunning herself in the back of the house and did not hear the doorbell. I called again and complained. I posted a huge sign on the door to ring the bell and wait a few minutes. This time the guy came earlier than expected, my girl was in the shower for 5 minutes and didn't hear the bell. When it didn't come, my girlfriend called and FedEx agreed to make another delivery attempt the next day--they put the box on the van, and this time the driver took it off. So it was all a lie. They would not make the attempt, nor did they notify me they would not.

Both my girlfriend and I both stayed home to be sure someone was home to answer the door. It never came. I wasted a day waiting. Now, with a holiday weekend coming up, the next delivery is on Monday--four days from now. What should have been a two day delivery, is taking weeks. For me to pick this up would be a 60 minute drive each way--2 hours plus a lot of gas to pick up what I paid to have delivered.

Compare to the US Post Office-- a pick up is less than a five minute drive. UPS is about a 15 minute drive for a pickup. FedEx? What are they thinking with 2 hours round trip to pick something up?

What FedEx should do. If the signature requirements must be met in such a narrow way, they should have an option for the receiver to waive the signature, by signing a door tag. If a signature is hard to get, they should make a second attempt each day if no one is home. If an item is placed on the truck-the driver should not take it off again without making an inquiry about it. Whoever is responsible for putting it back on the truck should attach a note to it. I just learned that a note was put on the package, and the driver chose not to delivery it. Now I'd like to know who the driver was--he should be fired.


Finally, if I was the manager of this FedEx Office---this means you Chris in Wallingford, CT, I'd personally deliver it if my people screwed it up so many ways.

Chris is not a good manager or he would have taken my number, gotten the package, coordinated a time to meet, and personally delivered it--that is customer service.

My advice to anyone is this: use UPS or the US Postal System. The Postal Service works great and is cheap and pretty fast. I know my Mail Carrier by name. UPS has built in insurance, so leaving a package at the door is never a problem, and they are faster than FedEx, delivering many packages a day early.

One reason I chose the default FedEx signature option was because I was concerned that I might not receive my products and did not see an insurance option.

FedEx is good for documents and between businesses where there is a receptionist. For home delivery--FedEx sucks.

The bottom line? I will never use them again. I'd rather wait a day than give these people any of my money. Never again will FedEx have the opportunity to screw me over.

horrible service.

never use fedex again.

I was expecting a important delivery.
And the 1st and 2 nd attempts were made on Thursday and Friday. Well, we work, right? so I missed them.
Then I was told that the final attempt will be made on Saturday, I left my phone number in case. So I woke up early Saturday morning, and sit at my living room, not dare to listening to music, afraid not hear the doorbell. I wait for the whole day, nobody came, so i checked online, found out "attempt was made on 11am". i rushed to the door, here you go, the doortag. There is doorbell, right? the driver did not know what the doorbell is for. Then I have to wait until tuesday, take one day off from work, and have to drive 1 hour to pick it up.

What horrible service!

Fedex delivered some of the most important documents of mine to the wrong address and then they never contacted me when they said they would even after opening a complaint ticket. Never opt for Fedex.

Pros : NOTHING

Cons : Everything, Delivery Time, Absolutely horrible customer service, Delivery to the wrong address.

Hi! I'm Jenie !!!I think Fedex is super low quality in the world of Deliver.

This happened with me two time with no any rosponsible.

First time i sending The paper map to my family becaz my father have to give it to the ship of his

work , His company want to move the ship to another country on Sunday.I was sending it

from friday on time and pay for saturday deliverly!and pay to 2910 bath for 3 kilos with 3 piece.

when it arrive on saturday my mother call and asking me,she did not get all the map and got only

2 piece.And we find out the fedex sender was no reply to say it still one more piece left but he

say nothing to my mother when she sign for receive.So we have to called to fedex and

complain but they can only say sorry.And we have to lost much money for ship to wait

until monday.


On the second time,we still not silly enough .

For Pete's sake what is WRONG with this company??? I couldn't even find an email address on any of their sight to send my rant to them personally. All I needed to do was schedule a pickup. FedEx Ground brought it to me last week, and now I need to send it back to the company it came from. There was no return label from FedEx (and nothing from the company it came from), so I went online to schedule it all myself. Sounds simple enough. I entered all of the to/from and credit card info., but kept getting a red "your info. cannot be processed at this time" message after I entered everything 5 TIMES. Fine, so I called the tech. support number they gave me. They sent me to a different line to create an account. "You just sent this thing to me last week, can't you just look up my shipping info and send me a label to print out? Or can't the driver print one out when he gets her?" I asked. "You need to establish an account first." Fine, I gave him all my info, including credit card number with security code, then he led me to same page I had been denied service on. "This is what I kept getting! Why does this have to be so difficult???" Then he asked me to log out, and give him my username and password. (Started to think this was all very fishy and unprofessional). I asked "can't I just go to the shipping store and give them all of the info. and they can print the label for me and I can just stick it on the box for the driver when he/she comes to pick up?" NO, he replied, I would need to take the huge box in myself and they would have to stick it on themselves and just ship it from there.

Eventually after wasting 2 hours on them, I gave up, and called UPS. ALL THEY NEEDED WAS MY BASIC INFO., no credit card info. until the driver arrives, and HE/SHE WILL PRINT OFF RETURN LABEL WHEN PACKAGE IS PICKED UP. AND, this was at 3:30, and they can pick it up yet by 7:00 tonight. As of 2:00 this afternoon, FEDEX wouldn't even be able to pick it up until the next business day. Grrr.

WHY DO YOU NEED TO MAKE EVERYTHING SO DIFFICULT, FEDEX??? UPS all the way. :o)

I had a horrible experience with FedEx Ground. Called every time they attempted a delivery to gain insight into *when* would be a good time to be around. Customer service is really just there to placate customers. The customer service representative that I spoke with on the 2nd attempt asked me when would be a good day to have it delivered. I mentioned wednesday. They tried to deliver on Tuesday, when I wasn't home. That was the final delivery attempt. I get to go pick it up in a location over 40 miles away. Woo Hoo, I would have been better off just picking it up myself. What a horrible and needlessly stressful experience.

UPS is so much more of a customer focused company. They communicate with their drivers (and the communication works!), drivers make multiple attempts in a day (or at a particular time), just a better over-all experience.

I will never use FedEx again. This company has real customer-relationship issues.

I usually don't write reviews, but...

FedEx is the WORST. And it surely doesn't even deserve a star, it is worse than terrible!!

Few reasons why:

1) They basically DON'T care who they deliver the package to, even if it requires a signature.

2) They constantly leave my packages with the super downstairs, even if I request them not to do so.

3) Once I was sitting at home like a stupid waiting for my package to arrive (trying to avoid headaches that I get if I miss a FedEx delivery). What did they do? I NEVER heard my doorbell ring. And the next thing I know, I saw my delivery status online as "Delivered".
They went directly to the super without even ringing MY doorbell!!!

4) Another time, I tried to use their service to reschedule a delivery, because I knew I wouldn't be home for the estimated delivery date. Their reply? "We'll try". Did they really?? No!! I had to go downstairs to the super (again), and hear a bunch of complaints from the super's wife, asking "WHY DO YOU ASK THEM TO DELIVER YOUR PACKAGES HERE?!" .. bla bla bla

5) They are just too lazy. I never get a notice from them saying 1st attempt, or even delivered to super. And if I don't check my delivery status online, I have no idea that my package was delivered or not.

7) They NEVER EVER try a second attempt to deliver.

And to add to FedEx stupidity list, when they did a good thing with my package by not delivering it to the super. They just pushed my package over to USPS. Meaning: NO 2nd ATTEMPT.
And now, since USPS has no article number for my package, I have 1 week TRYING to get my package!!

This time I'm really done with FedEx!

Their service is the worst and not reliable at all.

I'm done with them!

P.S. : UPS is the BEST!!!! They go up to 3rd attempt and never leave packages at any other address!!

We have just recently experience damage parcels, Fed Ex denying the item is in their possession, and denial of claims. It appears Fed Ex is not scanning and scheming to deny claims. Customer service is not unreal. So this has become one of our practices when ordering online or over the phone. I request UPS regardless who the companies shipper is. If they refuse to ship UPS and want to use Fed Ex, I tell them I will take my business someplace else. If they agree and ship Fed Ex anyway, the parcel will be rejected upon delivery or while it is being shipped. I notify Fed Ex of the rejection by email and notify them that a small claims collection will be filed.

The best approach is request the company ship the item with another company.

Wow reading all of these reviews makes me wish I used UPS. So, I buy a brand new Laptop from Newegg, been saving alot of clam for this one too. I pay for overnight urgent because I need it for my weekend, i purchased the laptop 12 AM thursday morning, processed and shipped by 11 AM, and its still in Newark, NJ here Saturday 6:16 AM. I call up fed ex to ask wtf is wrong with them, they say they dont ship overnight urgent on Saturdays....

Now, I have to wait til monday (a full work week) I dont get to use it as I intended, and I'm out $67.00 I paid for overnight urgent, and they wont refund my money. So, yes I know this is awkward and childish but I'm going to flatten the tires of each parked FedEx trucks from now til monday (probably 6PM).

I had a package delivered by FED-EX and their customer service stinks!!! I live in a apartment building with a security door with a intercom system to release the door so I know if somebody is here. I checked online to track my package and it said they delivered it and left it outside with no signature needed....I called their customer service/They contacted the diver and he said he left it on the steps at 7:50 am...
1. I'm a disabled/retired veteran of the USAF so my word is good.
2. I checked both side of my building/ no package or shipping slip
3. I was home all day and my window is right by the steps. I would have heard AND SEEN him.
4. My name is on the buzzer. It was not buzzed
5. I called the customer service. She resited me their no signature needed/contact the bussiness the shippied it to you for help..WHAT?
6. Leaving the package could have easily been stolen by anyone. It's a apartment building/lots of tenants/kids/neighborhood kids (leaving it outside the building is stupid)
Once before I had a delivery from them on a friday and they said they tried to deliver it. Same deal I was home all day. I THINK THAT THEY ARE JUST A HALF ASS BUSSINESS THAT WON'T GO THAT EXTRA LITTLE BIT TO DO THE RIGHT THING. THE JUST DON'T CARE!!! "No Signature Required" BS!!!!
THEY JUST WANT YOU TO CONTACT THE COMPANY THAT SHIPPED IT TO TAKE RESPONSIBILITY. PASS THE BUCK FED-CRAPS...
UPDATE...Later that evening after waiting all day for FEDEX to arrive I decided to go look for my missing package.....Come to find out it was 2 buildings down on their outside steps.. which was like 3 blocks from mine....the package clearly had my address/name posted on it and the building number was posted right on the building and my name wasn't on the buzzer list where it was left...they clearly did not match...FEDEX SUCKS ....go with UPS!

I'm a high school Spanish teacher and had a group going to Mexico in March. Through no fault of her own(had her name changed) a student of mine never got her passport;the dept. of State kept screwing around and telling us it was on uits way; then a boad block would come up and the wait got longer and longer. The day before the trip, the thing was supposed to arrive in our hometown. It didn't. They say they'll overnight it to Houston (where we board our flight to Merida, Mexico). I'm sweating bullets, epecially after I come on here and read the negative reviews. They said it would be there by 10:00am. It was there at 8:15. Quick cab ride to the Fed Ex building and we were off (now) without a care.

I would like to thank FedEx for getting it done when I needed them. Could have ended in a nightmare.

Muchisimas gracias!!!

This is only about the FEDEX in EL Paso Texas. I really don’t even know where to begin.

Yes I do….
the first incident was when my husband was deployed , I am a military wife (fyi) . I had just delivered my son he was three days old. I got home just in time for a glider that I bought to be delivered by Fedex. The day it was supposed to come they never delivered it. I called they said they had the wrong address and couldn’t change it , I would have to call who I bought it from to change the address. I called the company I bought the glider from and they said they gave fedex the right address to begin with and gave fedex a call anyway, who claimed to have now fixed the situation. Needless to say within the next few days still no glider. I had to go down to the fedex store with my newborn still recovering from childbirth pick up the gilder by myself and bring it home!

The second incident: I live in a duplex that was remodeled into a one family home so one side of our house has a gate that leads to the back yard and basement. The other side is our garage , there is no front door to the house at all. On the side with our 12 foot Iron gate there are numerous signs saying DO NOT DELIVER anything to this side of the house instead please go to the garage because we do not use this side of the house. We have our mailbox, and a doorbell next to the garage as well as a little place to put deliveries. Today I got a delivery from fedex on the garage side with no problem. Later this evening we had strong winds and my husband went to check something on the basement side of the house, there was a box that was sun washed that had been thrown over the 12 foot gate. He brought it into the house and when we opened it , it was Gourmet cheese I had ordered! Needless to say the cheese is bad now. I called fedex and complained only to learn it had been delivered 4 days before. I use the term delivered lightly, I should say thrown over our 12 foot Wall/cast iron gate! The cheese came in glass jars with oil in it. None of the glass had broken thank goodness but why would a fedex person throw something over a 12 foot cast iron gate with a sign in front of him saying to deliver to another side of the house?
Okay im done ranting I feel better, I hope someone actually does something about the EL Paso FEDEX one day.. I am laving for Japan in a few month I will miss el Paso but NOT the EL Paso FEDEX!

Delivered my package to fedex office, got my receipt, when it was charged to my credit card it was over $3 more !!!! this has happened on two occassions out of two.
Surely they are not allowed to do this , personnally I think it is illegal , I check my credit card statement , does everyone ????????????

FEDEX VS UPS - A package was delivered to me via FedEx. I've received packages from UPS too so I have some noteworthy comparisons.

Unless a direct signature is required, FedEx will often try to leave the package with the residence next door. If you aren't friends with each other, haven't met each other (sadly common these days), or on bad terms, that can spell trouble or make for an awkward situation.

FedEx made 3 morning delivery attempts at the same time of day. It hasn't occurred to them that they may have better luck trying other time slots like 12-3pm or 3-6pm like UPS. The policy states 3 delivery attempts must be made before it is held at the FedEx facility. What a waste of resources and energy. UPS policy is you can call the number on the door sticker to have the package held after the FIRST attempt. MAKES SENSE. UPS wins on common sense alone!

Absolutely awful service check my tracking # to see for yourself 802642360419247 . First they claim they tried delivering to me on 3/16, funny I stayed home to accept this package and my door was wide open. But the notice says no one was available, I was in the next room all day. Not only that but my driveway shows no marks from tires or a cart, unless this gut threw a 80# planer box on his shoulder. Not only that but when UPS or DHL show up and no one is home they leave a post it on the door. Guess FedEx doesn't really care if you get it or not, and chooses not to inform people that they tried. So I figure I'm lucky to have checked online since no note was here to make sure they have the right address. I called them to verify my address and let them know i would be home, they told me it would be here around noon today. Well wasn't I surprised after waiting all morning when I check the tracking and find out they didn't bother to even put it on the truck today, in case I wasn't home? So what was the point of my phone call the day before when they asked to me if i would be around at noon? So I call them and actually talk to someone from the nearby facility, she tells me they will do everything they can to get the package out, but then they call back later and tell me they will be here tomorrow. So now I'll have to wait around for 3 days? What terrible customer service, they get to keep my $$ and bungle my week up. From now on make sure you ask for USPS I've had only one problem with USPS in my hundreds of shipments I've made with them, and you know what they went out of their way to fix the problem AND to call back and make sure I was satisfied. What pitiful customer service FedEx has, stick with USPS they'll work hard to right a wrong, while FedEx will just blow you off since they already have your money.

Mark
Durham, NH

I was getting an immigration document delivered by FedEx. When I tracked it online, I did not believe it was "Left at front door". UPS or DHL would leave shipments at apartment office. I thought FedEx would do the same. Nope! I was totally wrong. I found an envelope literally left on the ground in front of my apartment. I was lucky that nobody picked it up and left. I was so glad that it wasn't windy. I was so grateful that it did not rain. What a wonderful service, huh?

The real porblem with fedex is that they have no means of scheculing a delivery.
when the customer needs them to, example, if you are schedulded a delivery on Tuesday and you call on Friday or Monday and ask if they can schedule the delivery after 3pm
they can not do it even if you request them to do so on Tuesday or Wednesday they can not do it, it seems to me if they can deliver on a Tuesday or Wedneday they can deliver
at a time you request if you give them pleanty of lead time.

I always have to go to the office myself and pick it up due to no flexability in thier schedules.

I was expecting a package from Cox Communications for a digital TV converter box. A signature was required. The first delivery failed because I was not home (Friday, 2:30pm. I work, right?) The next day was Saturday. Wife and I were both home all day. No doorbell, no knock. Didn't know the delivery had been attempted until I saw the door tag later that afternoon. Thought this was strange. That Monday I stayed home, expecting the package. Fedex website said estimated delivery was 2/23/09. I waited and waited. Two Fedex trucks went by. One actually delivered a package to my neighbor across the street. At that point I called Fedex. Was told that Home Ground Delivery didn't deliver on Mondays. I exploded. Monday is a business day, right? The website explicitly said to expect it on Monday. Customer service very contrite. Said to expect it Tuesday. There was no way I was going to lose another day's work because of their incompetence. Canceled delivery. Canceled order with Cox. Cox was not happy to lose my business.

If you want your package to arrive Overnight, I would not trust Fed Ex. They didn't deliver their expensive Overnight package because of a "weather emergency". This didn't stop the US Postal Service or UPS from delivering less expensively shipped packages on the same day. They hold themselves to an awfully low standard. Customer service was not at all apologetic or helpful when called. I definitely wouldn't trust them again with something that needed to be there.

The service is terrible, the drivers are overworked, and they have to lie for not delivering the packages on time, they say the nobody was at home to receive the package,lies,lies,lies!,etc.

Fedex is terrible. They couldn't find my condo, so I called it 10 minutes after they missed the delivery and clarified. I left detailed directions along with my phone number and they said they'd reattempt that day. They didn't. I then called the next morning to make sure they knew how to get there and left my phone number again in case anything went wrong. What do you know?! They screwed it up again. I can't stand these idiots.

You people have nothing to complain about and FedEx will not go out of business.

What a joke! What i dont understand is if a city in a completely different state is having a storm, why is it that my package is gonna be late? It irritates me to no end! of course, the day i have an early appointment they arrive early. and I cant go pick it up because it wont be back at FedEx until after I go to work. So the next day I call back to see when it might be delievered and she tells me it should arrive the same time as it did the day before. Great because I have stuff I need to do later in the day before I go to work. Well that time comes and goes. I wait over 3 hours after its supposed to be here(needless to say the UPS people have done made thier deliveries to the comlplex). The man tells me that since there was a storm in Memphis that my package will be late. How is that? So I asked him Well where is the truck and where will it be next? He has no way of telling me that. You mean to tell me that people are supposed to trust this company with their merchandise and they have no way to track their trucks. So some joe schmoe can just waltz up and take the truck and they have no way to find out where it is or where its going. What a crock of CRAP!!!!!!! If I had know it was gonna be this damn long to get my package, I would have hopped my happy butt in my car and drove it to FedEx to get my damn package! If you have any choice at all in who you ship with, DON'T use FedEx.

HELLO! We are in a recession people! Do you know what that means? Survival of the fittest! Companies that do business like Fed Ex ground will go out of business. My package was suppose to be delivered on Friday. The driver LIED, LIED, LIED. Said he made an attempts to deliver on Friday and Saturday. WE WERE HOME! No hang tag, did not log the attempted deliveries into the computer (because there were none). Dealt with Customer Advocate Department...what a joke! The package was suppose to be delivered today (Monday). You would think they would have gotten it here in the AM...NOT! Instead it had been on the truck since 6:48am and was suppose to be delivered before 4pm. Guess what time it finally showed up? 4:35pm! I asked the driver why he LIED (twice) and all he said was..."I'm sorry, I'm sorry, I'm sorry). I don't deal with liers, cheaters and especially companies who do business this way and I bet the rest of the world won't for very long. Good riddance Fed Ex, you are no longer welcome on my property!!!!!! Oh, and did I mention this has been going on for 3 years, and this was the absolute last straw! My rating was a 1 because there is no way to give a ZERO!

Lets see..bought a brand new macbook ordered it online through my school apple store. I didn't get to pick the carrier...but i got stuck with Fedex..worst thing ever. So i am anxiously waiting the arrival of my new computer..and track the package all day..finally around 3:30 i get a message saying to attempt made. No attempt made i thought..wtf is this. So i call fedex and they tell me they don't have my street address..really i said to the woman..then i proceed to go online and look up my order info..and guess what there in plain english is my full billing AND shipping address. So what did fedex do upon realising that my address was incomplete...nothing. I left my phone number AND email in the event that anything happened and guess what nothing. So in the past when i've missed a delivery or been unable to get a package with UPS, i called to see where i could pick it up and what did they tell me..i couldn't because the driver TOOK THE PACKAGES HOME IN HIS TRUCK! Are you fucking kidding me?? My computer is in someones driveway in a truck?? Is that what your telling me. So then i explain to them that I need a window of time (even like 4-5 hours) so that i can make arrangment with my job and school to be available..and what does she tell me..well there is a service charge of 15 dollars for us to do this..a service charge..then i bitch and bitch and bitch at her to waive the fee, and she finally tells me its too late..i couldn't even make an appointment if i wanted to. PERFECT. So then i ask what are the hours that delivery is available and she says between 8am-8pm..ok i say so basically what you are telling me is that i have to sit at home for 12 hours..until they come..and she proceeds to tell me its not like that..well really? How is it then? Either sit at home for 12 hours..or pay you so i only have to sit at home for 4-5 hours?? Then she proceeds to tell me if i was home why didn't i get my computer because they supposedly "attempted" to deliver it! You did i said how the fuck did you do that if you didn't have my street address..oh your right maam she said ..really now. Great. So then when i explain i will be unavailable for the next few days to sign, and would like to know where they will hold it after the last attempt so i can just skip the whole proccess she tells me they actually have to TRY to deliver it even when they know i won't be available to pick it up..and you know what she tells me the ONLY location i can pick it up is TWO hours away from where i live. So then at a last attempt she tells me to presign for it so she can leave it on my door..presign for a fucknig computer?? and get it left on my door step in boston?? Are you fucking kidding???

Needless to say..i still don't have my laptop.

Horrible service... it takes 5 days (or more because it has not been delivered) and charges more than $30 for 2 days service. WTH.... Below is a complaint letter submitted to Fedex, but who knows whether they read it... so I am posting this on here to avoid another mistake by others. Don't ship valuables through Fedex ever!!! *************************************************** ** Our company shipped a wine (more than $1000 value) to Hawaii as a gift for Thanksgiving. The shipment (tracking#954639269812) was sent by a 3rd party vendor (the packing company) on 11/24/08 (Mon) with 2 days Fedex Express service. It was supposed to be delivered by 5pm on 11/26/08. The recipient was patient to wait until 6:30pm but the delivery man never showed up. After Thanksgiving, on the 11/28/08, it wasn't delivered again. The business was open (The golf course was never be closed even for Thanksgiving). Today, 12/01/08, when I called Fedex to get some help, all Ive told was just to wait and it would be delivered by 5pm, only if we are lucky. This is ridiculous. I've already confirmed with the recipient that she received another package by Fedex before 12pm on Friday 11/28/08. Also, I already gave Fedex the recipients cell# for just in case of delay or emergency though, Fedex has never given a call to notify the recipient. Again, we all know that life is not always perfect and there is a chance for any incidents for any reasons. However, Fedex did not show a reasonable effort to deliver a package on time. Why would Fedex ask for contact # and never get to call the recipient? Weve been paid enough money for 2 days express, but its been a week and the package has not been delivered yet, furthermore Fedex cannot guarantee to deliver it by today (which is a week after the sender shipped out). I called more than 4 times on Friday 11/28/08 during my Thanksgiving weekend, and I was told different stories from different agents. Some were saying, it was going to be delivered by Friday, some were not able to track the package. Today 12/1/08, the agent name Christian Knight (spoke to her 10:30 am PST on 12/1/08) was answering my inquiry with a very inappropriate attitude which made me even more disappointed about Fedex. Obviously, it was not her fault and but she would try to help customers with possible solutions. We wouldn't ship a package through Fedex again. We have no reason to pay money and get frustrated until received. I am not writing this to get a refund or favor out of this. Money isnt a big issue here. Things happen, but the thing is how to handle. The matter is the failure to deliver an important package on time can make a company to lose a deal for business.

fedex is horrible. shipped 4 packages to my daughter through fedex, she never recieved them. Driver was to lazy to bring them to her apt. door and left them in her apartment lobby and all packages where stolen. Fedex does not take responsibility. Customer does not come first with them. Claims reps where nothing but nasty!!!!!
had to rate them one star but they are really a minus!

I just received my flat screen. Television screen CRACKED!!!!!!I think you guys just threw my tv around!! Poor packaging too!!!No fragile stickers at all on the packaging!!!

on your systems when putting a tracking number the company needs to put a name on the side of the tracking number, in case people lose their tracking number when you try to look it up atleast you will have a name to go along with the package instead of just a number. who keeps numbers that long its bullshit you need to find a better way to run your company!!! your company just cost me 2500$. fed ex sucks. go with UPS BROWN they deliever good service...

I paid $46cdn to have a document shipped to me, namely my driver's license, the next day (Oct 10, 2008) at 10:30am
(From Canada to United States)

At about 2am in the morning, I went online to track my package with the tract# provided to me. I was comforted by the fact that my package has arrived for clearing, so I went to sleep thinking that I would surely get it in the morning.

7pm, still no sign of the package.

At about midnight, I finally had the time to give them a call, their response to me was my package was still stuck in custom after 24 hours. They do not know why and will call me back in the morning.

Oct 11, 2008
Adakadabra! ... after my phone call, a representative called me in the morning (10:30am) to inform me that my package has arrived at the local fedex office, however it was too late for them to send it to me since all their deliverers have departed and they do not do shipping on a sunday. My only option was to go pick it up before they closed today.

Made another phone call to their office. After a long and frustrating conversation. I wanted them to just deliverer latest monday morning before I leave the country and return home. Their rep. said that, that was definitely okay.

October 13 2008 - date of departure
The package did not arrive. I had to make another phone call. Their response this time was that although I have made a request on saturday, it does not mean that my request will be processed. I left with-out my package.

(not to mention that, afraid that they would make another mistake, for insurance purposes I called them on sunday to confirm that the package will definitely arrive on Monday)

Now, why would the previous TWO reps. gaurantee that it would definitely arrive on monday. Second of all, how long does it take for them to process a request?

My fifth call to Fedex, they promised that it would arrive the next day in the morning (october 14th 2008). However, since I would have already left, my friend has to wait for the package and ship it back to me.

October 14 2008
My friend informed me that my package has not arrived yet.


PLEASE THINK TWICE BEFORE USING THEM!

Terrible! Website said my package was signed and delivered, but nobody was home and of course no package. Called customer service said theyd get back to me next day, Did they? of course not. Called back after a few days, said they couldnt do anything and had to call the shipper and file a claim. Fedex, never again. Youre a big waste of my time

If you gonna use Fedex service, I have some tips for you. Stay near the door, cross fingers, say the PRAYER, stay alert, don't use bathroom, don't take shower, and don't take a nap 'cause you might miss them in any reason. What a poor service!!!!!!!!!!!

1st attempt, when i was home... sitting right in front of my door working with 2 large windows in front of me as well. Apparently I wasn't home, also no door tag left. 2nd attempt - nothing noted on door tag - assumed it was first attempt. "final" attempt - boyfriend was sleeping not even 10 feet from the door - they had the energy to scribble on a door tag but not to knock.


Oh!! and my boyfriend also used to work for them. They fired workers for calling off work for a blizzard that dropped over a foot of snow (workers couldn't drive due to no snow plows being operated until late that day - how was that to be avoided???) They fire workers left and right for the silliest of reasons.

horrible company. i have had multiple problems in the past few weeks... sadly every time i have payed for rush delivery due to importance.

I was depressed when I found out my recent package was getting delivered through them... horrible company

Horrible experience with FedEx Ground.  Shipped a laptop computer and it never arrived.  Checked the tracking status online and it was scanned once when I dropped it off and then never again.  I'm assuming it was stolen before it ever even got on a truck.  Now I have to pursue the insurance claim (I did insure it for the full value) but I am not optimistic about how this will work out.  How ridiculous.  Based on this experience and the multitude of negative reviews on this site they are clearly staffed by thieves and liars.  I will never use them again.

I had a terrible experience with FedEx. They delivered a package (a $150 collectors' sports jersey) I sent to a friend to the wrong address in the WRONG city. When I first called them, they apologized and said I should have no trouble making a claim and getting reimbursed.

When I filed the claim, they refused to pay. They said that the FedEx carrier went back the next day, picked up the package from the wrong address and then delivered it to the right address. Total BS. My friend never got it and FedEx could offer NO documentation or confirmation that the package was delivered.

FedEx is judge and jury when evaluating such claims... and do you ever think that they'll decide against themselves? UPS is so much more reliable. I have never had a problem with UPS. Great service in my opinion.

I will never use FedEx again and I suggest you think twice. UPS is comparably priced and is much, much better.

FEDEX thieves! I bought a $6500 ROLEX WATCH and it was shipped overnight. I never received the packaged. They said it was delivered and it was signed by me...What a LIAR! I'm sure the driver knew it was an expensive watch because the shipper is a Prestigious watch merchant. DON'T USE FEDEX!!!

I ordered an iPod in March. FedEx claims that they delivered it on Saturday March 29th and it was left at my door because I wasn't home. However, I was home all day on the 29th and nothing was left at my door. I had to call FedEx 5 times and still never got an answer as to what happened to may package or where the driver said he/she left it. I filed a claim with the company and they responded that the driver says he/she left it at my door and there is nothing they can do about it, they are "sorry if this wasn't the response I was hoping for". I will never use FedEx again. I am furious that they are basically calling me a liar. I'm sure the driver knew it was an iPod since that is the way the tracking info was sent to me. I would recommend using another delivery service.

Terrible service and incompetent drivers. I had a package that was supposed to be delivered today. The shipper of the package had specific instructions for the delivery driver to leave the package at the apartment office in which I live. I put a not on the door as a reminder, yet the drive somehow missed this and did the expected, left a not next to my note said first attempt was made, another will be made tomorrow. WHAT? All the drive had to do was follow simple instructions. This sort of thing in not an isolated case either. Every time I have something shipped via Fedex, something goes wrong. Well I'll never use their services again.

I worked with FedEx Portugal for years, the most sad fact about FedEx is when the client wastes millions of Euros with their transport everything is "wondeful" but when the client goes through a bad moment "financially" they sue us. I'm waiting 3 months now for a debit note that they never seem to send, I phoned several times requesting this same debit note, and we paid that value... I wonder why, is that a way to screw some more money out of the client!!! NO explaination for the debit note..... Well I'm sure not going to work with FedEx ever!!! And also not to say how they treat their drivers.... that is another sad story for FedEx Portugal... maybe one day the directors will reap what they sow....

FedEx screwed us out of a $500K bid that was delivered a day and a half late and was rejected. Gave it to them on Fri afternoon for overnight delivery. Monday morning it was on the truck, bat apparently the wrong truck. No notice or anything, except that our bid was due on Tuesday. Tuesday morning it is shown on the truck but not delivered. When we called the drone at the call center he said they would call the truck and call back. He didn't call back (of course). When we called back, the driver was at lunch but they would be sure to talk to him. They didn't (of course). They made no effort to get it there by noon or anything. Driver eventually shows up 45 minutes late and our bid was rejected as late.

Thanks, Assholes! I will never use these fuckers again!