RateItAll: The Opinion Network

WORST COMPANY EVER TO DEAL WITH. i wish i cud kick ADT in their a**. Very bad customer service. Their service tech are never available. They dont care if your business is secure or not. I WILL NEVER EVER RECOMMEND THEM. if u still go for ADT after reading this , then you are the dumbest person on planet earth.

I used to be a ADT customer, for three years, as I waas properly told originally. I did try to cancel early, but gave up and waited out the contract. My frustration is that even now they still mess with my security. Has anyone received the renewal letters they send out. White with large red letters, stating that they want you to reconnect, right on the envelope. I might as well have a shirt on that states I have $500 cash in my pocket. Although I don't count on a alarm system to prevent people from entering my house, I tend to shy away from the practice of announcing it to everyone who can open my mailbox, which is everyone. I don't think there is any recourse to that, but in light of the other complaints I read here, my issue is minor. I don't understand how a company with customer service as bad as them can exist. Many companies depend on subcontracted sales channels, I have never seen the type of complaints I've read about ADT. They should be ashamed.

ADT Lied to Secure Service Contract

An ADT sales rep got us to sign up for service by promising us a month-to-month plan that could be canceled at anytime for any reason. "Nothing to lose" he said. In a classic bait-and-switch we were placed on a 2 year plan with a $500 early termination fee. We discovered this by accident when contacting ADT for an unrelated issue. Over the past 6 months we have spoken to countless ADT customer service reps and managers, while they believe we are telling the truth, all tell us there is nothing that can be done. One rep went as far as to tell us ADT is in the business of making money and therefore would not alter our contract as it's just not company policy to do so. The sales tactics of the ADT sales rep who sold us our contract were both unethical and illegal yet ADT refuses accountability. We are frustrated and disappointed in ADT as we expected much better service from such a large firm. Google "ADT lied" and you will see we are not alone.

Absolutely the worst company I've dealt with! Hate that I have to give ANY stars. The installer was mad that he had to come, since he was supposed to be at his kids birthday party. The company began taking out random amounts from my bank account. Each time I would call, and no one seemed to know anything. Took 6 months to straighten that out. I would have cancelled then, but there was a $200 cancellation fee, so I decided to stick out the 2 years. We called after the first year to see if they could put a delay on the back door. First we were told that IF someone came out, there would be a large charge just for the trip. Then, they could still tell us "no". If they could, there would be more charges. Finally, we were told that we were TOO FAR AWAY, and they wouldn't even do it for any cost! I decided to terminate the contract at the end of the 2 years. I submitted my 30-day notice, and they cancelled it early (by 9 days) and STILL charged me the cancellation fee PLUS the previous month, which I had already paid. After no less than 3 separate, and different, invoices and no less than 7 phone calls, they finally got it right. We paid the pro-rated final bill and guess what? They TURNED US OVER TO COLLECTIONS!! I contacted them and was assured they would call off the dogs. Got two more calls and a letter. Still dealing with this crap, and we don't even have their service! Wish I had read these before getting them in the first place. I also would have cancelled and paid the $200 had I known how bad it would get!
Skip ADT...get a dog!

No problems with the system yet (counting our blessings) but the keyfob starting eating batteries. We called ADT to get a replacement only to find out it would cost $180 for the remote and the service tech to come to the house and "program it to our system". I remembered the original installer (another company which has since been purchased by ADT) commenting on how easy this remote keyfob system was to install and it only taking about 30 seconds to get it to recognize the keyfob. I asked ADT for the programming instructions and they said it required an installer and their special "installer code". I pressed them and they refused to give me the code to program my own system. So, I started searching the Internet and within a few minutes had found a place that sells the same remote for $19.95. A few minutes later I had located the programming instructions and it DOES NOT require an installer code, just 7-8 keypresses and then press the keyfob remote button 4 times. Needless to say they are a big ripoff for repairs. Considering their cost of driving to my house and back would be $20-30 this amounts to an hourly rate of thousands of dollars per hour!

Honestly.. this is my first bad review writing on a company. I want to let everybody know that this is the WORST company I dealt with so far. I was their customer for 2 years and was forced to call them 5-6 times always I got very bad response all the times except once.. that time it surprised me... VERY VERY BAD SERVICE COMPANY. IF YOU WANT SECURITY FOR YOUR FAMILY AND HOME THEN JUST DON'T DEAL WITH THESE GUYS.

http://www.consumeraffairs.com/homeowners/adt.htm
http://adt.pissedconsumer.com/
http://www.consumeractiongroup.co.uk/forum/general-debt/61031-adt-fire-security.html
http://findarticles.com/p/articles/mi_pwwi/is_200306/ai_mark575232300
http://www.lawyersandsettlements.com/case/adt-response-time.html
http://www.complaints.com/directory/2005/june/17/23.htm
http://online.wsj.com/article/SB118648325947790339.html?mod=rss_whats_news_us
http://www.ripoffreport.com/reports/0/204/RipOff0204886.htm
http://800notes.com/articles/News.aspx/J9TMHLTlzwAfkgjJ8BIF8Q
http://www.complaintsboard.com/complaints/adt-security-services-c3117.html
http://blog.fastcompany.com/archives/2005/03/16/how_to_lose_a_customer.html
http://forum.homesecuritystore.com/index.php?topic=8693.msg50192
http://lucretia.ca/portal/News/article/sid=85.htmlhttp://www.robert.to/reviews/adt_is_bad.html
http://www.complaints.com/may2002/complaintoftheday.may9.27.htm
http://www.complaints.com/directory/2004/september/19/11.htm


Even their own authorized dealers are suing them
http://www.fognanilaw.com/ADT/Frame-2.htm

I am looking into suing ADT for non performance. Their techs can't come out after 5 or on weekends, and my alarm has gone off with no calls to my phone and no police showing up at my door.

If you look at jpoindexter's post, it is obvious he is ADT. Who else would know all that company specific info. The rating here should really be 0 stars. They will go out of business with service like this eventually so don't even start with them!

i agree should give option for negative star rating. dealing with ADT was a nightmare from get go. first time tried to hae system installed. paid with credit card. install tech never showed up. no call no nothing, had to cancell credit card to stop payment. gave them second shot. this time salesman came to house. paid with personal check. install guy showed up in very bad mood and was rude. wouldn't put system where i wanted it, got in his truck and just left. no one from ADT will return my numerious phone calls. you be best to look for other company. ADT is too big for britches doesn't care about customers they do not need you.and you not need them.

Again, negative stars would be a better option here.

The system itself was terrible, IF it ever worked. In the 3 months we were with ADT not a single alarm registered with ADT. At one point we would set it off ourselves to see if we would get any kind of response, but not a single response EVER. The service in this case was overpriced, because I could've monitored it the same way for no charge.

The final straw was when we moved from one city to another. Apparently ADT has decided that customer loyalty is better gained by charging customers contract termination fees than suspending the account until the individuals arrive at their new address. We called 30 days prior to our move, and were told that unless we had an address to start the new service we were to be billed the entirety of the contract remaining. When pressed on this the rep simply stated "How do we know you're ever going to come back?". Then during the closing of the new property ADT threatened to send the fees to a collection agency unless we offered them an address immediately. At this point the fees were paid, and we left for Brinks, which has a moving clause in their contracts.

Bottom line, stay away from ADT there are better options out there.

Rude and unprofessional customer service and the most deceitful company, I give them 0 rate if I were allowed to give less than 0 I would have give them minus , they shouldnt even be in the market. I dont recommend to friends.

I would love to give ADT no stars. Horrible phone system (cannot hear them, and they transfer you back and forth from Canada to the US). Rude customer service reps who would rather transfer you to another location than to answer your questions. No accountablility. No knowledge. Overpriced. I would never use them again, and will actively tell people not to use them.

After watching the news about all the different mom and pop alarm company's in town here the obvious choice for me was ADT. Alot of these alarm company's didn't even have a license to sell alarms. That was disturbing. Also alot of them are using out dated equipment. ADT has been doing this for over 130 years so I think they know what they are doing by now. If you look at the type of equipment compared to all the other alarm companys it's apple and oranges. ADT's service techs are 24hrs which really helps when I need someone on a Sunday, I would never get that from another alarm company. They also monitor over 200 airports, many goverment institutes including the Federal Marshals and has recently made a deal with ALL federal judges (most judges make good decisions that's what they get paid for). I don't work for ADT, I just do alot of research and not look at a few bad instances in which some are waaaay out there. I have been a customer for over 10 years and when it comes to protecting my family I only want the best and nothing more, they are #1 for a reason.

Negative stars for ADT! after the move from hell, I needed to activate the alarm system in my new home to have some piece of mind. About a month later, I was coming home from work with my son and realized the alarm system was amiss- the lights were red, so I hesitantly walked into my bedroom and found that the back door was open. I immediately grabbed my son and ran out of the house. I first called the police, then ADT. I found out that the alarm went off at 12:30pm in the afternoon, the police were at my house, and I never received a call from ADT. My telephone numbers, all three of them, were erroneously entered into their system so I was never notified. The telephone numbers on the contract were legibly and correctly writtern.The scary part is that there could have been someone in my house who could have had a gun. So much for home security....

We DID NOT use ADT. We found them to be unprofessional and rude. We called ADT to inquire about pricing and packages available. They would not give a quote until one of their representatives came to evaluate the house. After the initial visit and pricing information, the salesman asked if we were ready to go ahead with installation. We told him that he was the first person that we had spoken to with regards to home security and would like to speak with others to compare prices. He tried to give us another sales pitch but we just were not ready to commit to ADT at that point. The next day, we got a phone call from the man's manager during dinner time to ask if there was anything that they could do to for us to select ADT as our security provider. We provided the same message stating that we wanted to shop around before making a decision. We also asked that he not call back, as we would call him if, and when, we were ready. A couple days later, the salesman called again asking if we had made a decision yet. My wife told him that we had not and asked that he not call unsolicited. He told my wife to have an "unpleasant day." Honestly, he could have said a lot worse, but the persistent phone calls and the rude salesman closed the deal for us with ADT. Seems like they just wanted our business rather than wanting what was best for us. If they did have a superior product, then they would not have had to worry about us shopping around and comparing them to other companies. F-U, A-D-T

No stars as well.

I have the same comments.

I rent and clearly told the rep I was renting for one year: it looks like I have a 3-year contract now and can only cancel for >400$.

Also, when he came to the house, he reactivated the system and would only reactivate for a lot of money.

Then I called the company to check if it was monitored and they said the system wasn't working at all and needed new parts.So in the week between my landlady was using it and when I moved in, the whole thing broke.

Very disappointing, I make a point of telling everyone that ADT is not trustworthy.

Zero stars! ADT is the most deceitful company I ever dealt with. The salesman didn't go over the monitoring contract with me and I found out later it has some surprises. They had me under contract for 3 years but raised my rate after just 1 year. Since their extended service plan does not cover lightning damage, they blame all my problems on lightning and then bill me for service calls. I have numerous false alarm fines from my police department because the system malfunctions and I can't keep spending money to fix their cheap equipment. I tried to get out of my contract because of the terrible service but they were going to charge me another fortune, so I guess I'm stuck till the end of the contract. Stay away from ADT!

ADT is the most dishonest company I have ever dealt with.

ADT is the worst service company I have ever seen... Hands Down! You have to pay just to SPEAK to an actual Alarm Technician. They get you with the cheap price,and cheap equipment then slam you with extra charges is they ever have to actually come out and do something to fix your system. 0 out of 10. Save your money and get a handgun or a rotweiler

The worst customer service imaginable.

My experience with ADT has been awful. It began when they purchased the alarm company we did business with. Under their management the service quickly deteriorated, it very difficult to get our system fixed and there were constant false alarms. Instead of fixing it properly, ADTs representative kept trying to sell us a new system.