RateItAll: The Opinion Network

dice man ...will never go there again what an ass hillsbourough and pistol range

Love the breakfast pizza but store #9528 Tampa FL has an employee name Maria M on receipt and another employee charge me to much for whole pizza more than by the slice had them add it up for themselfs and when they did told me too bad if i didnt like it to leave her store and call 1-800-Hess-Oil so I will, this is the second time after the past couple of years I bought maybe 50 breakfast pizza and twice same employee charge to much and was very rude. Its not about the money it after showing them to add it up and they were wrong would not try to make right just laugh and said I DONT CARE call 1-800-Hess Oil by the way paid for pizza but didnt trust to eat it because they lingered over it makeing it for 10 minutes but the dogs love it thank you for your time reading this if you do sure will miss going there, go there everyday

The price of gas here is good ,depending on the time of year. This trend runs everywhere though.
Now as far as customer service and a great place to work, This all depends on the store and management at the time.
Northport fl had a witch for a manager many years ago,fortunately the district manager at that time saw this and got rid of her.
Now years later her comes her twin, rude to customers as well as employees.
Check out Careers at Hess Express,http://www.hess.com/Careers/lifeathess_we.htm,
What a farce, furthermore they have a special number for employees to call if they experience problems with their store manager or district manager. Watch out there if your an employee and call. Talk about retaliation. Gauranteed they will make every attempt to make you look like the bumbbleing idiot .
After years of not getting the promotion my friend was told she already had she complained all the way up. Instead of these oversights being corrected she was made to look incompetent.
This was the one person there that has taken care of customers and was the customers advocate for years at the Northport store but due to a personality conflict when the new store manager came in she no longer will be there.
As much as this city is growing ,and so is the competition, They can't see the customer service aspect of building a better business or atmosphere towards there customers.
Forget going to the store manager for help either, might put her out if you do, heaven forbid that.
Best thing to do here is boycott boycott boycott, unless you like rude, help yourself , that store manager has plenty of that as well as few employees.

I am from the Midwest where we don't have Hess Express. On a trip to Philadelphia a friend and I got lost in heavy traffic and ended up In New Jersey at a Hess Express. The emploees were wonderful - sympathetic and helpful. They helped us figure out how to get to our hotel and made the experience a lot better. Our sanity was restored.

I previously attended Hess Express for fine cuisine of burgers and franks. I'm sad to say i was not impressed with the selection of burgers and franks. i like my wieners giant black and juicy. when placing my lips around the wiener, an explosion of disgust ran down the back of my throat. My son had the same problem, so i sampled his wiener. His was soggy an limp. Upset , my son was forced to eat his mother's taco. unfortunately we discovered a few gray hairs. Unable to eat our food, we had to dive into our daughter's deep dish supreme. We will never again have a family dinner at Hess Express. Great gas prices though.

I work at Hess store 38435 in Brickerville, PA. I feel bad that we have to have all the pumps prepay but it is not our fault, it was not the employees decision. I have explained why we do it in a very kind matter every time someone is unaware. I have had customers curse me out, throw money in my face, lay the gas pump on the ground and run it over. I have seen so many inappropriate things and I still work smiling. Please consider we are only doing our job as you do yours.

I only go to hess the customer service is great most of the time

The gas is way cheaper than mobil or most any where else

the coffee is always fresh and they have the cleanest bathrooms

i will only go to hess ive only had one bad experience and the manager took care of it immediatly

Hess Express consistenly employs probably the most inept cashiers and managers of any business in the city. If I ran out of gas in front of a Hess, I'd push my car to the next gas station.

I am a manager of a Hess Express, as I read some of the complaints regarding prepay, I have to ask why did we have to go prepay. I am sorry but some unhonest people have made it hard for all of us. We have to explaine a drive off to our bosses. PLEASE try not to be upset with our people. Just understand, and you could look at it this way... WE LOVE TO SEE ALL OUR CUSTOMERS AND BEABLE TO SAY HELLO.
CHERIE station 32346 upstate NY

I WORK FOR HESS EXPRESS IN SOUTH CAROLINA AND I LOVE IT, I MUST TELL ALL YOU THAT HAVE HAD A BAD EXPERIENCE WE ARE SORRY, BUT IF YOU THINK ABOUT IT, IT ALL BOILS DOWN TO THE WORKERS. WHAT KIND OF WORKER ARE YOU, ARE YOU CLEAN? PROFESSIONAL? GOOD CUSTOMER SERVICE? WANT GREAT BENEFITS WITH LOTS OF ROOM FOR ADVANCEMENT? WELL THEN YOU MAY WANT TO CONSIDER A CAREER AT HESS, WE NEED PEOPLE LIKE YOU.

A friend and I went into the Hess Express on Rt 11 in Carlisle, PA tonight. I was getting some nachos and as i opened the condiments containter, i wittnessed a roach crawling around inside the sweet peppers. I informed an employee, Joyce, who told me that it was impossible and i was lying. Another employee, Mike, came by and saw that there was indeed a roach. We then went to put some Nacho Cheese on the chips and there wasn't any cheese in the machine - i told joyce and her response was "oh well, oh well" This level of customer service was unexceptable - Mike then threatened to call the police b/c we no longer wanted the nachos we started making b/c of the roaches and attitude. We asked for the Managers name and they refused to tell us - guess what Mike and Joyce - we will be calling corporate tomorrow morning!!! So if anyone is near that store - pop and and say hello to mike and joyce - but do it soon - they may not be working there much longer!!!!

I WAS RECENTLY IN THE HESS EXPRESS @ METRO PARKWAY & SIX MILE CYPRESS IN FORT MYERS, FL. I HAVE BEEN IN A LOT HESS STORE'S BUT NEVER ONE THAT WAS AS DIRTY AS THIS ONE. THIS PARTICULAR HESS SERVICES FOOD, I DON'T KNOW HOW IT COULD PASS THE HEALTH DEPARTMENT'S RATING. ALSO ALL THE EMPLOYEE'S IN THIS STORE LOOKED LIKE THEY CAME FROM A THIRD WORLD COUNTRY THE WAY THEY WERE DRESS. ie: SHIRTS NOT TUCKED IN, DIFFERENT KINDS OF SLACK, ETC. JUST NO UNFORMITY TO THE STORE. ALSO PLEASE TELL THE MANAGER OF THIS STORE THAT I SAW MAYBE 2' X 2' EMPTY FLOOR SPACE WHERE HE COULD PROBABLY FIT SOME MORE PRODUCT.

I recently was in Warwick RI for a family funeral and went into the Hess convience store on West Shore Rd across from the Warwick Vets High School. The people were very rude every time I went into the store. They acted like I was bothering them when I went up to the counter to make a purchase. At a gathering with friends and family that live in the area I mentioned it and all that were there approx 10 people said they all get the same treatment. I feel this issue should be addressed.

i shop at store 1825 located in jacksonville, north carolina 3 to 4 times a week. the manager, debbie and her crew are great. all of them are courteous, friendly, and helpful. one in particular stands out, karry. she is all of the above and funny, a very caring young lady. i have seen her handle negative situations professionaly and tactfully, preventing the situation from escalating. karry's kind and caring attitude shines through everytime she is on duty. she makes a day gone bad good again. ooh rah for karry.

Hess Marts are great. By far the best of the gasoline mart combo's. Normally they've included various other franchises to give a wide variety of food including Pizza Hut and Subways.

The employees at the Hess Express in Tampa at 11425 W. Hillsborough has the worst customer service. The pumps frequently do not have paper to print receipts which means a trip inside to get a receipt. The pumps recently began dispensing the gas at an incredibly slow rate and the attitude of the staff is we don't know why and we don't care. Go somewhere else for your gas. So, I am.

Agree with bobvan2 entirely. When you question the pre-pay system, my experience tonight was that of a very rude cashier. Absolutely disgraceful behaviour, rude - never received customer service like it. Boycotttt!!!

Hurricane Charley came through Orlando, Florida on Friday the 13th of August. Luckily no one was seriously injured but plenty of people are still without electricity. I ran all over the city trying to find ice... and wouldn't you know it... Hess was making ice! I got two bags and came back later for two more. That was such a relief for my foods that would have spoiled without it. Now, with a similar run on gas... Hess is also the only station still pumping strong. Also, the Godfather Pizza and subs inside are hot and fresh! Hess comes through in a pinch!

I pull in and out now that they want pre pay, I am not going in, giving money going out and fill up, then going back in for my change, let them put an attendant out side or stop the pre pay, boycott Heess stations.

A new shop came into my neighborhood in North BAy Village. It looked nice. I starter purchasing gas. When I ordered food the price charged was more then the menu listed. Next time I stood behind a customer complaining he too was being overcharged. 3 seperate times I attempted to buy a carton of cigarettes. 1st they were out. Next visit, out again yet had more then 10 individual packs but refused to give me the carton price. Last time, out again. I left the gas pump without fueling and took all my business elcewhere.

Over all Hess is a good place.I went into the Hess #09364 in North Port, Fl. on6-4-04 and i have never been treated so bad in my life. The cashier was JNC. He is the most rudiest young punk I've ever encountered! I have a 25 & 23 yr. old kids. If they ever treated anyone like that they would be in trouble with me! That kid, JNC is bad for your business! If you care to respond to me, my E-mail is LittleTRE56@aol.com Thank you for your time!

Hess Stores are really clean. The people are generally very friendly. The one I go to is store #38442, located in East Pete. Pa. The 3rd shift guys are great. They remember exactly what I get, and always brighten my morning.

Not too bad really. They always seem to have really clean stores. The only downfall is they have way too many small stores. I like the ones that have Blimpee Express and other type fast food joints. You can get in and out in a quick hurry. It is cool.