Mountain States Toyota service department is run by crooks.

When I called them to make an appointment for alignment service, I asked for a price quote. The service manager Eric quoted me $59 based on the model/year of my car. But when I brought in the car for service, the service manager Victor told me the price was $79. I told him the quote I was told, Victor was willing to honor the price I was quoted.

But after my car was pulled into the service bay, a higher ranked service manager Mike came to me and said that if I chose to do the $59 job, it would be "total waste of my money and time." If I wanted to get the job done right, I had to pay at least $69. they even predicted that I might need to pay hundreds of dollars extra if any parts needed to be replaced. So I told him again about my conversation with Eric, Mike said that Eric was not here and he saw no proof of it (i.e., I was lying). At that point, I realized that this shop was run by people that lack basic honesty. If I allowed them to service my car, they could come up any reason they wanted for unnecessary repairs. I would not be technically savvy enough to sort out truth, half truth, and total lies. So I decided to stop the work and leave. Yes, I wasted my afternoon. But at least I cut my losses.

I would not recommend purchasing an automobile from Mountain States Toyota. In our experience purchasing a car, the Sales Director attempted to add an additional $600 dollars into the contract price as well as adding services charges into the purchase price of accessories so that we wouldn't notice. They brag of having the best customer service ratings of all Toyota Dealerships in the area and it is clear why; when they are aware you will be giving them a poor rating, they do not allow you to complete a survey, which in turn "bakes" the results - what a scam! Toyota makes the best automobiles, but unfortunately are not doing a very good job of measuring customer satisfaction. BEWARE OF MOUNTAIN STATES TOYOTA