On Tuesday, November 8, 205 about 5:30-6:00 PM I had the worst experience of my life with your taxi service. King Soopers employee Tami Jones called a cab through Metro for me to go home. Tami waited with me outside for the cab. When it came she put the grouceries in the back seat of the cab and the cab driver never moved. We stood there and I said to her he is going to have to get his butt out and put my wheelchair in the cab. He yelled out, "my names not butt it is Anthony" and I sais okay Anthony, I need the wheelchair put in the truck. He got out and came to me in front of Tami and said "I have no change so if you need change it won't happen". I got a $20 out of my wallet and Tami went in and got me 2 $10 bills. She folded the chair and was going to put it in when he grabbed it out of hands and said he had to do it. When I got in he said what address are you going to and I told him 8680 E Alameda Ave, BUT if he would turn left at the light behind him so I can go in the back of the building where there are no steps. He got in line to turn right and I said didn't you hear me and he said he would get there how he wanted to and I said to get more money. I said just take me back to the store and he said, "I take you back alright" and he drove across the street to the BELLCO Credit Union - took everything out of the cab and said get out. I said I am going to report you and he said, "it doesn't matter nothing will happen". I sat in the parking lot in the wheelchair crying when I called your company back and said without the taxi number I could do nothing. I said you had the dispatch from the store and his name was Anthony. "Without the taxi number nothing can be done and besides I just checked and no calls came in from the store". I have a written statement from the employee at the store Tami that says " I Tami Jones had called a cab for Mrs. Brooker to get home and then I went back outside to make sure the cab came. The cab driver was very rude. I called yellow cab to get home and they couldn't pick me up because I didn't have an address. I finally called the police and they gave me the address. I called the Dener police when I got home and they have the recording, but I should go to the Aurora police to report it since it happened in Aurora. I went the next night and was told this was not criminal, but civil. The only way they could do anything would be if I would have gotten mugged or hit by a car int he parking lot. This was totally unacceptable and I am not done with you.