The most horrible internet experience i've ever encountered!!! I had Time Warner Cable for almost 3 years, disconnected due to moving overseas with the military, came back and thought i'd try out AT&T DSL because it was available in my area now, and thought it'd be nice to have it all on one bill (cell phone, internet, etc...) bad decision! AT&T promised a technician to come out two days in a row, never showed, I was on hold for almost 6 hours total trying to get this service fixed, because the green light kept blinking on my DSL modem after it was activated. Their low end technical support only runs one test to see if the line is working, it either is, or isn't, they can't tell you what's wrong with it, so in the end I turned the modem in, and cancelled the service. Two days later a AT&T technician called me and said "hey i'm ready to come fix your dsl" hahaha!! Well, so I called up Time Warner Cable Internet Customer Service, and got such great customer service I commended the Customer Service Agent to his supervisor, I mean literally, these guys are the greatest, and I was talking to a guy in the same town as me! Not some person in India!! They had a technician come out the same exact day I wanted it with the equipment and tested it to make sure it was running right, and explained everything to me!!! And the installation was totally free! Great job Time Warner, you blow AT&T out of the water, I'll never switch back, sorry I ever had a doubt. So to anyone thinking about getting AT&T DSL, please reconsider, Time Warner Cable is the best hands down.

Horrible, horrible experience that lasted 2 years until we wised up. They lost our initial internet order (yes, we had a receipt), didn't give the rebate as promised, and took forever to send a modem. More importantly, they were 2 weeks late setting up our internet & phone even though we ordered it well in advance. Same story when we moved again a year later: they were 5 days later than promised. The salesperson told us it would be an easy flicking a switch in the main system to transfer our service when that day came, but it took them 5 days (read: 5 days without internet, when we work from home - not good) to realize that they actually needed to come in person. The problems just kept coming... they downgraded our service instead of upgrading it as requested when we moved (we were getting 1.3 mbps instead of the 6 we were paying for). When we called they insisted that everything was fine... but finally someone found that the switch in the main system still indicated that our service had not been upgraded. After that disaster we had intermittent service for hours or days at a time and were constantly resetting our modem. Tech support was fine, but after a month of non-existent/slow internet and several missed service calls we've moved to a different provider.

By far the worst internet and service I ever experienced. If I could give this zero stars I would. Everyone who posted up 5 stars for this piece of crap company is a lying sack of crap that works for at&t. I have been "using" at&t for about 4 days now. Note the quote and quote use. I have zero connection to my internet, I cannot use my phone, and I can only watch television in 2 of the 4 rooms in my home. The customer service reps actually hung up on me when I asked questions. Yesterday I called to see what was wrong with my internet, and they told me that i had to be redirected to a different company to find out. And on top of that I would be charged for being transferred. Is at&t a huge group of crack heads looking for money? It sure looks like it.

Oh I have forgotten. I have actually used the internet once. (The day the guy set it up.) It was slow and choppy. I got disconnected about 50 times before I could sign onto my email. I think my internet would run faster and smoother if it had been plagued in a plethora of viruses.
Not only is the internet/phone and service worthless, the accounting is horrible. I believe that a retarded monkey in a coma could do a better job than these idiots. I signed up for the ultra package and the morons decides to bill me for each service separately. $70 for a phone line that never existed, $60 on an internet connection that has worked only once, and god forbid I/we find out what they can and will charge me for my cable. '

Look at my profile picture. It's the picture of the pope for crying out loud. It should be a sin to even operate this crap. If phone/internet companies had a retarded cousin it would have to be at&t. I have to steal my next door neighbor's internet in order to write this. I hate at&t. I hate their customer "support" assholes that hang up when you ask them a question that actually requires thinking. And on top of everything I hate bellsouth for being a bitch and letting at&t buy them out. Not that bellsouth was any better. It sucked pretty badly as well. But atleast the customer service was a little bit more friendly.

I hope at&t gets bought out by the Special Olympics. It'll probably be slow enough for the competitors to use. Maybe a little too slow?

One more thing. Whoever the idiot is for actually giving at&t dsl 5 stars should punch him/her self in the crotch until you pass out.

Fin`

I can never forget struggling to the slowest internet connection and their phone service is BOO.

I've called about a dozen times and spent over 7 hours on the phone with them over the last 2 weeks. reminds me of my aol days. I still don't have proper internet. i pay for dsl 6.0 i am getting in and out dsl lite speeds. do not go with them. their customer service agents have an attitude as well.

and they try to charge you extra for everytthing... meaning if you want stand alone, it's an extra $5 a month. if you want them to hook it up for you an extra $90. if you want the dsl line brought to your home extra $$$. if you want it brought to the computer jack by your computer, extra $$$ on top of bringing it into your home. DO NOT GET THIS SERVICE!!!! go with covad or comcast

Download speeds far inferior to cable broadband (although sales pitch has you believing otherwise). Integrity is week as speeds vary greatly from time-to-time. Customer service is virtually non-existent. And, don't even think of performing broadband activities such as downloading files/movies...you will be unable to perform any other internet activity (browsing) until file download is complete. This service is only a step above dial-up and a far cry from cable.

I started with SBC about 5 years ago and they recently were bought out by ATT. Since ATT took over it takes me an hour for each phone call and I usually need to call them about 5 times in a week to resolve one single problem. That's 5 hours of my life..wasted.. because they have the worst customer service I've ever encountered. Not to mention that they have too many international call centers and more departments than they can handle. The departments don't communicate with each other (hence the multiple call backs) and they all seem like they are troubleshooting directly from a manual. I commonly ask the person trying to fix my problem (such as my dsl service is down) "if they have ever done this before", because half the time I am the one that figures out what the cause of the service breakdown is resulting from.

"You get what you pay for", and when my call gets passed from India to the Philippines to fix my problem in San Francisco, that should tell me enough.

The bottom line, they have their hands in too many pies and they simply can't handle it. SBC, has issues with ATT and ATT has issues with Yahoo. Thats 3 different "user names" and "passwords" right there. Then you throw in landline, wireless, and DSL... you have a huge mess and a guaranteed frustrating experience.

I am shopping for a new DSL service right now and will be a happy man once I can extract ATT from my life.

The following are my logs in my efforts to merely get service at the following address

Karl Burmeister
Stockton Ca. 95204
at&t account number 088-019-xxxx

Nov 21, 2008
Tried to sign up for Direct Express package on your at&t website. I had at&t dsl service previously so I still had my 2wire router however, I was not given an option NOT to buy a router at checkout. I called customer support and explained this and was told to just pick a router and return it later in order to instigate service. Despite the obvious inefficiency of this process I continued through the checkout process and reached the end only to be told that my cart was empty and was routed to the home page to begin the whole process again. I opted to call customer service instead to try to accomplish something and after going through the automation menus was told that the office was closed and to call back during business hours.

Nov 22, 2008
Called and spoke to Lisa to set up new service. After some initial difficulties she had with passwords she was able to take down my personal information. This process took about 1/2 hour as I was put on hold several times for unknown difficulties. After the half hour and limited success I was able to hear her mumble what sounded like a zip code. I had her repeat back my zip code and it was wrong. I then politely commented that information would be more accurately conveyed if it were repeated back to me. We then verified information and set up for a tech to come to the specified address on 12/3/08 between the hours of 8AM and 12PM. The following week I received my first order confirmation letter addressed first name only (misspelled "Carl"). I looked forward to getting my new service on the 3rd.

Dec 3, 2008
Scheduled a day off of work to wait for the at&t service tech as expected between the hours of 8AM and 12PM. At 12:30PM called the help desk as listed on the confirmation letter. After having told the tech (Luis) my service number 088-019-3135, was told that the account did not exist. After some effort, he was able to pull up my account. I was then put on hold a couple of times while Luis referenced my situation and was eventually told that the window for service was 8AM to 8PM and that the tech would be here. After having waited at the house for 11 hours and 40 minutes, missing an entire day of work in anticipation of new internet service that is crucial to my business, I called the service number at 7:40PM yet again and talked to Joe. After going through the same difficulties locating account information with Joe I explained my situation to Joe and explained that at this point in time, I no longer cared wether I got at&t service or not, just as long as I was not charged for service I never received. He stated that if my router light was green at this point then I would be charged for service. I stated that since the tech never showed up, I hadn't gotten as far as connecting the router since this was service without a phone line (Direct Express package) to which he parroted the green light spiel several times, apparently unable to understand that the tech never showed so none of this could be confirmed. The icing on the cake was when he told me that he was technical support and that if I wanted to confirm that I wanted to cancel service without any charges I would have to call the very same number I had dialed to reach him during banking hours. At this point I tried sending an email stating my case to support@attwifi.com.

Dec 4, 2008
10:15AM. Received a call from Joe (different Joe this time) stating that he was at my address asking if anyone was home. I told him that the service call was for yesterday. After some hesitation he acknowledged that the call was in fact scheduled for the prior day and asked if I wanted to reschedule. I told Joe that like most people I had to work for a living and couldn't wait around another 12 hours in hopes that they would actually keep their appointment. I told him to make sure that I would not be billed for service and he reassured me that I would not.

4:30PM. Received an email response from Michelle stating the following;

Karl,

I'm sorry for your frustrations. Unfortunately, we don't have an email address to the DSL department; the only way to reach them is through that number. I find it easiest to get a person on the line by pressing '0' over and over again after you input your phone number first; it kind of bypasses the phone system and gets you to an actual person.

For additional AT&T Wi-Fi Hot Spot help or information, contact AT&T Wi-Fi Support, giving you top-notch technical support 24x7x365. Call toll-free anytime, 1-888-888-7520 (select option 3 then option 2), or email support@attwifi.com.

Thanks,

Michelle
AT&T Wi-Fi Support

4:45PM. Tried calling the assistance number that I had called in the past (1-877-722-3755). The following recording played;

"We are experiencing unusually high ca

Really? Expensive and useless. I hate you.

Absolutely horrible, nightmarish customer service! My DSL disconnects all the time, then it takes forever to talk to an actual person to schedule a service appointment, then they cancelled the appointment without notifying me after I took the day off and waited around, and then they put me on hold forever when I called to figure out why no one was showing up as scheduled. Also, they refuse to confirm any appointments - you're just supposed to trust that a tech will show up! If you enjoy waiting around forever for nothing to happen, then AT&T is the company for you.

Non-stop overcharging, lying, and contradicting themselves. It is hard to imagine worse customer service.

Terribel technical support. Although they don't say so, the fact is that they provide no technical support except for the modem they "recommend" but, if fact, try to require.

None of their email mail setup information or any other technial information they provide is understandable.

Do not waste you time or money on AT&T DSL. I was transferred to Hot Springs AR for 2 months for work and need to get internet in my condo. The only option was AT&T's DSL. My internet was supposed to be activated on March 13th the day I arrived, and was told that all I needed to do was hook up my modem. When I got there they never activated the internet, and then once it was activated 2 days later (after repeated phone calls) the internet still didn't work. They told me that they could not send anyone out for 5 days, so I had to wait. Then on the day they were supposed to arrive no one showed. I call AT&T and they said they had no record of my phone call. After being bounced around from person to person (going through trouble shooting again) I finally talked with a manager who told me that they couldn't send anyone out for another 5 days (if there would have been any other option in Arkansas I would have canceled right then and there). I waited another 5 days for someone to come out and when they finally did they did not fix the problem. So I had to call again (and go through trouble shooting again). To shorten this story which entails about 5 more calls to AT&T (this is not an exaggeration). I finally got internet access a month after it was supposed to be activated. The problem I was having was apparently with the modem, and after talking with the level 2 technician he told me it was a rare but known problem. If this is a KNOWN problem then why didn't anyone at AT&T KNOW I had this problem, and the kicker to this whole story; when I asked to get my bill credited the time I did not have internet, they told me I was going to have to call billing myself. They did not offer to connect and explain the problem. I had to call billing and get transferred around again and again to get my account credited. DO NOT GET AT&T DSL

It has really gone downhill since the merge with SBC. What with the price constantly increasing and the flashing ads all over the att pages, it is just not worth it anymore, IMO.

In my area, it is not an annoying thing. I am on the $15 plan and so far after a year, no cuts. It is unlike using a separate program to log on, but I'm happy to be online and download music and videos from 30MB in about ten minutes. I am not in for speed, but this is a great offer.

I have been with AT&T for 2 years and I say it sucks. Slow as modem. Even tonight I am waiting 2 to 3 minutes to get to a new web page. They never respond to inquiries or feedback!

I work in a computer retail store and recommend AT&T DSL to everyone that is on a budget. I am a computer geek and am find with the Express package. DSL service starts at just $15 a month. You are getting a steal for the speed you are getting. A great alternative to high cost cable. My connection never cuts out. I also enjoy playing on XBOX Live with no lag at all. I strongly recommend DSL service to anyone!

I had att w/ dsl then they decieded to split areas. So I was swithched from what I call old att to the new att. The problem being new doesn't have DSL. So I was told I could continue to get just DSL w/ old & a seprate bill & phone with new & seperate bill. I have not yet as of Aug received a DSL bill. I keep calling & telling them with no surprise you spend hours on the phone with no result. Get all kinds of sorry I will fix it here is your conf# it will be fixed. Never fixed still waiting. Went from a 0 balance to now 120.00. Ask for a credit for all the aggravation O got hung up on. Told them sorry didn't mean anything because that's all they now how to say. YOu guessed it not talking to anyone in the USA! I think the only thing they can do is read the screen if the answer isn't there they can't fix it. Call the new att it's Americans, but they can't help you have to talk to INdia. I guess they know what are you going to do leave. I could but, others like Comcast are just as much of a joke!!!!! Finally found a Number for Corp after asking numerouse of times and told they don't have it. Here it is 908-221-4191. Talked to them & was told they will call in a few days lets see!!!!!

When I first signed up for ATT internet, I was told it would install in 3 days. I didn't get internet for 3.5 weeks. It was turned on on the wrong address (one that doesn't even exist- no one could explain that to me). Meanwhile the customer service representatives blamed me for telling the wrong address. I had to call back everyday until it was eventually turned on. Then they sent me a faulty modem. And now it will turn off at least once a day and I will have to reset the modem. Bottom line: TERRIBLE CUSTOMER SERVICE and not a reliable product.

I was told by a Direct tv sales guy that I could get high speed internet through At&T and cable for 65$ a month...BS is what I got! It'll take a while until I start believing those miracle bundles deals again...Internet turned out to be around 40$. It worked fine and then a month after installation, I had to call tech support for a password and the girl who helped me answered in her office in...India! That's right folks! That's how much AT&T , the good ol' ma bell is supporting our community!

I ordered on 8/29. Rec'd a confirmation email stating that my install would confirmed in 3 days. One week later nothing at all. Called and sat on hold for 10 minutes. Was then told that somewhere around 9/17 I should be installed but they can't guarantee it; they'd have to call back because all of their techs have been moved to Ohio. I imagine the service is still as good as it was a couple years back when I had it through SBC, but until my 4 week waiting period is up I have no way of telling.

When I called A T & T to sign up for cable TV and DSL,  the rep talked me into signing up for Direct TV, DSL and a land-line.  He promised me $300 in incentives for me signing up for this  bundle of services.  A week later, when they failed to show for the DSL installation appointment, I called and spent countless hours on the phone with incompetent representatives and finally found out that they would not be able to provide DSL service to me. I was advised they were 'already at capacity'; whatever that means.  So, they sold me a service they couldn't even provide and didn't bother telling me.  After I spoke with a supervisor (another hour on the phone), I was advised that he would only be able to provide $50 of the $300 incentives.  I haven't received it yet and seriously doubt that I ever will.  As soon as another alternative is available, I will drop them like a hot potato.  I don't like doing business with companies who are "totally clueless" when it comes to customer service.  They don't even deserve one star.  Save yourself some time and trouble. Try another company.  AT&T SUCKS.

Where to start?

1. Privacy policy is poor imo: although you are given a choice to opt out of a ton of junk, you *are* automatically enrolled in all kinds of other promotional cr*p that you have to go back and get out of, some of it by just changing your address to a fake one. (Never go with a conglomerate!)

2. I never gave my email addr. to anyone, as I use my domain em's. Nevertheless I started getting spam at the AT&T DSL address after just 3 months, which means AT&TYahoo!
or one of their "affiliates" that you can't opt out of leaked it.

3. About 30% of the time my mail program would hang when I'd try to collect mail, as (I assume) the mail server was overwhelmed. A few times the SMTP also hung. Annoying.

4. In the 3 months I was there DSL appeared to go down twice. At least, I couldn't connect to the Inet... then later it would work again.

5. They don't carry newsgroups they deem might be carrying illegal material, which unfortunately includes key binary newsgroups with legitimate downloads as well.

6. They force you to bundle your phone and DSL bill together, when I prefer them separate.

After 3 months I learned my lesson.

I had AT&T for awhile, like 2 years. Then I moved and Verizon was offering a better deal and fast downloads for $10.00 less than AT&T a month. So I switched. But the AT&T was okay when I used it. There support was always great to me even with the occasional hickup but they totally lacked virus protection in there browser and if you were using Outlook you were hosed... But all these companies are screwing everyone with these Dot-Head's tech supporting us and none of them can fricking speak english. (S.O.D. said it best - SPEAK ENGLISH OR DIE!!) I live by that one.... I just don't get it, they want so much to be us, yet they can't fricking announciate a word correctly. What the hell are these companies thinking? This crap with middle eastern idiots has got to stop! Americans need to bond together and either target these big companies with a massive letter writting campain or something. In a time when we are watching our backs against these middle-eastern nut terrorists, they are have all our information through playing the, (We'll Tech Support you cheaper Mr. Company, bring your business to us.) IT's WRONG. No wonder they are after us. They know everything about us because of companies like, DELL, Earthlink, PeoplePC, AT&T, MCI and the rest. Now this should make everyone start thinking, huh? maybe the internet was a bad idea after Al Gore...

The DSL itself is fine BUT once I moved to a new residence, it was COMPLETELY impossible for AT&T to move my DSL to my new address (which by the way was the next door building). After the third call to AT&T DSL, it was very clear I was not dealing with representatives in the U.S. Every rep. had a Middle Eastern accent and all of them had the same scripted lines as the other. Every time I stated that I needed a technician to come to my residence to physically switch my cable to my new residence, I was responded with I would be glad to make the changes in our system sir. No matter how many times I told them I needed someone to come to my residence, I was always answered with that. After the fourth try, I gave up and NOW they are sending me bills expecting me to pay for their service which they are completely unable to provide me with and when I explained my situation to the DSL rep., he became argumentative and insists that I DO owe for services which I do NOT receive - RIDICULOUS. One more bill, and I will be filing with a small claims court.