A J Warren Service Incorporated

A J Warren Service Incorporated
7514 Fairbanks N Houston Rd
Houston ,  TX   77040-2504
United States
Phone: (713) 466-6135
Added on 01/11/2005
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2 Reviews

txdad2002
07/16/2009

A J Warren Service Incorporated 1

I would never use this company again. They are either incompetent or criminal. Short version - they charged me $138 for a service call that I was told would cost $78 and they failed to even find the actual problem with our system, but they tried to sell me refrigerant that I didn't need.

Details:
I called and said my downstairs AC could not keep the temperatue at 76 degrees, and asked how much it would cost to send someone to check it out. I was told the service call would be $78, so I said send them. After he checked our system he said that we needed refrigerant (he said he had no way of estimating how much, but in the past technicians have estimated based on pressure of a fully charged system vs actual pressure of the system), and that the service charge was $138 because he checked out both units. I complained that we were not told there was an extra charge for the second unit and that we had only reported a problem with the downstairs system. He told us we had to pay for both, so we paid for the service call and did not let him charge the refrigerant out of principle.

We then called David's AC to check it out. They found that there was a broken valve that was not allowing refrigerant to circulate through the system. He said he was surprised that the unit was functioning at all. We asked how much refrigerant it needed, and he said NONE! It was only a broken valve.

Either A J Warren's technician was incompetent, or he was deliberately trying to sell us refrigerant that we didn't need. I called A J Warren back and asked to discuss it with a manager, but I was told that no managers were available so I left my number and no one has had the courtesy to return my call.

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J Hilton
01/31/2005

A J Warren Service Incorporated 5

Outstanding Service and skill!!! Honest, Honest , Honest Fix only whats needed with full explanation of all your options. Used for more than 20 years Would not use anyone else. J Hilton Houston, Texas

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