Three Strikes and Orbits is Out!

I once was a very happy Orbitz customer, heartily recommending Orbitz to others. I like the way Orbitz’ searches work, how they can be refined, and how going and return flights can be selected separately. I also like the way “My Flights” keeps a record of flights for later printing for reimbursements, etc. I always used Orbitz.

However, now I STRONGLY advise against using Orbitz because of three bad experiences that I have recently had. Three strikes and Orbitz is out! Each strike separately is actually bad enough for me to recommend against using Orbitz; but together they suggest a pattern of bad business practice that speaks poorly of Orbitz.

STRIKE ONE: I changed a ticket and got the confirmation of the change, which I examined. The requested change had been correctly made. Great. But then the day before departure, I discovered that Orbitz had not only made the change I requested but they had also dropped one whole leg of my overall flight. What a shock it was to discover this. After a great deal of haggling with Orbitz they gave me a $100 voucher for the purchase of a future flight. They said that the error was “shared responsibility,” since I had not caught their error. But have you ever looked at the flight schedules that Orbitz sends you? They are very hard to follow. And, the fact is that I had proofed their confirmation for the change that I had requested and confirmed that it had been correctly made. I never dreamed that they would drop a totally different leg of my overall flight. Their $100 voucher did not begin to cover the cost of the new ticket that I had to purchase at the last minute, but it was some compensation for which I was modestly satisfied.

STRIKE TWO: I booked two flights of the same itinerary, one for me and one for my wife. For work reasons we later had to change the itinerary, but, even though my wife and I were booked on the very same flights, Orbitz had me booked through Air France and my wife through Delta. It was a nightmare to get these tickets changed since we had to work with each airline separately. Orbitz would not make the change. Getting the fights changed took the better part of a whole day. Neither airline had access to the other’s tickets. In the end, my wife and I had to fly separately with totally different itineraries, and on different days! The total cost of the change with Delta for my wife was reasonable and the new flights were good. But with Air France the cost change was HUGE and the new itinerary had an additional flight each direction, on different days from my wife, and with awful hours.

STRIKE THREE: I called Orbitz to complain about “STRIKE TWO.” The representative said that he could give me a $50 voucher for a future flight purchase. I asked if he could double this, as previously I had been awarded a $100 voucher. He said that he could not give me another $100 voucher, but that he could give us two $50 vouchers separately, one for me and one for my wife. This got me what I had requested. I was moderately satisfied with his offer, though, admittedly it was only a small part of what Orbitz’ bad booking practice had cost me. Neither Air France nor Delta could believe that Orbitz had booked us as they did.

And then, what did Orbitz send me? Only one $50 voucher, and, worse still, a voucher that is not good for a future flight purchase, but only for a hotel booking or a vacation package. I wrote Orbitz to tell them that this is not what they had said they would do. To my surprise Orbitz has now twice clearly decided that they will not honor their word.

For me this is the last strike. A company that will not keep its word will not have my business, and I would suggest that they should not have yours either.

Three strikes and you’re out, Orbitz!

P.S. Even at this late date, should Orbitz reverse its decision, I will alter my opinion and post here an update.

I purchased a round trip flight to Sydney, Australia from LAX in August of 2009. My flight was scheduled for 11/01/09 @ 11:15 pm when I made the purchase. On the day of my flight I went to print up my itinerary, and I noticed there wasn't an airline in the e-mail so I went on the site to review it before I headed to the airport. This was about 2 hours before I was supposed to drive an hour to the airport. When I got to the site, I saw my flight time had changed. It was now to leave at 8:10pm, three hours before the original time I was given. I was NEVER NOTIFIED of this change. I also never received a phone call stating that my flight was on time. When I called Orbitz, they put the blame on me for their error. They have refused to rectify the situation. I was on the phone with them for almost 4 hours the evening that this happened. During this call they blamed me for their error, claimed they did notify of the change (in August), in which they did not. This claim was mentioned an hour and a half into the FIRST phone call. They also tried to get me to go to the airport ticket counter to talk to V Australia, knowing full well that I would be turned away within a matter of minutes. Meanwhile I have had to rearrange, cancel/rearrange interviews (I was moving to Australia), hotel reservations, and notify my next of kin due to all these changes.

Their professionalism and willingness to help in my bizarre situation lacks greatly. All I wanted was to get to Australia, and start a new life there. All they wanted was take to my money, and couldn't care less if I showed up or not.

If I were you I would NEVER use Orbitz. This is the first time I have used them, and I have definitely learned a valuable lesson. Orbitz and their representatives are careless, cold and unwilling to yield.

Book your flights through the actual flight carrier. Cut out the middle man that can't hold up their end of the bargain.

I was trying to make a reservation on Thursday, 10/29/2009 for a 4 nights stay in Washington DC in January. So I happily log in to Orbitz and search for hotels. It shows up Crowne Plaza Hotel THE HAMILTON - WASHINGTON DC for average nightly rate of $90 (That is AVERAGE NIGHTLY RATE). I was kind of thrilled because the rate was pretty good, but when I selected it, the rate immediately changed to $177 average nightly rate! I was shocked, but fine, I thought the rate has just changed. So I close my browser, re-open and try to search again. And it turned out $90 again, but not allowing me to book at that price. I called the customer service and their reply was that the hotel has changed the rate. If the rate has changed, the website should have reflected that. This is just wrong to consumer that you show $90 on the front page and when the customer selected it, it immediately jumped to $177! Totally disappointed and disgusted with what Orbitz is doing to the consumer. This is just wrong! If you can't sell at that price, DON'T ADVERTISE IT!

their prices seemed so much cheaper than most websites? now i know why...

Orbitz refused to correct their mistake on the airport shuttle transfers to and from the hotel in NYC, should have been JFK, not LaGuardia. Orbitz also booked the air fares -- so Duh! that same airport was JFK! No prob. my bank will cancel the transaction. I plan to contact Delta, to make sure my air reservations are made, and if not will cancel that one too -- since reading other reviews -- found out Orbitz does not automatically contact the airlines to secure the seats. Bye Bye Orbitz. C/S also is very poor.

I booked a trip to India on British Airways (BA) through Orbitz for a very low fare last night and this morning I received an email saying my trip had been cancelled. Both BA and Orbitz had the same fare published but I chose Orbitz as I have never used BA. Orbitz does not immediately submit ticketing request to the airline, so by the time the submitted my request (12 hours later), BA's fare had changed. BA honored the lower fare it had published on its site and issued all the tickets. In addition, other 3rd party vendors including cheaptickets also honored the fare, except for Orbitz. I will never use Orbitz again because they can do this for any ticket booked. Their system is not up to par, if it takes the system up to 24 hours to submit a request! I called Orbitz customer service and spoke to manager and of course I was a little on the edge but I refrained from using any profanity and still the MANAGER of CUSTOMER SERVICE hung up the phone on me. I was trying to reason with her that BA honored all the fares had Orbitz submitted the request timely and she simply said "This is our policy, we can take up to 24 hours to get the ticket issued". Her tone was rude and she essentially made me feel like a moron for not reading the extremely fine print. Read the fine print and learn from my mistake, do not use Orbitz!

We were vacationing in Hawaii when we received news that my 3 year old nephew had died. We needed to change our return flight so that we could make it back in time for the funeral. We called the airline and they told us we had to contact Orbitz because they controlled our flight info. We spoke to Orbitz & they told us we had to go to the Airport and speak with someone from the Airline. We went to the airport and spoke with the Airline which again stated that we had to speak with Orbitz. While at the airline we called Orbitz - after 45 min arguing with Orbitz to change our flight we gave up. I called the airline and purchased one way tickets home. My husband then called Orbitz to cancel the flights & customer service says "Oh all we had to do was relinquish the flight to the airline - you don't need to cancel" - I spent $4000 to get home (there were 4 of us) when it should have only cost $600 in fees because of Orbitz's BAD customer service.

This is my first time working with Orbitz for travel planning. I have had many issues as far as changing seating and questions about flights and every time I call customer service, I have recieved the most courteous and helpful staff over the phone. Kudos to their customer service!!!

We booked roundtrip airline tickets from Moline Ill. to Frankfurt Germany,and a rental car to be picked up at Frankfurt. We got a great price on our plane tickets and our rental car. We had no problems at all. Will use them again.
Dan
Iowa, USA 8/4/09 -8/14/09

Please don´t trust anymore in Orbitz,

after and accident happens on my way to to the airport they didn´t allow me to cancel my trip and then I had to pay four flights that I won´t use.
It´s incredible how do they wash their hands giving me the only solution of buying a doubled priced ticket.
It´s a shame how do they laught at the other end of the telephone line even when you are really suffering for your money wasted.

I won´t never use this company again and I wish somebody will consider all our comments to close Orbitz or at least guied them to work into the right way

I booked a trip to Paris through Orbitz with no problems. The price assurance guarantee is really a nice thing and makes me feel like I am not being ripped off. Orbitz offered some really great hotels at a cheap price, which is why I chose them for my package deal. All of my travel documents were e-mailed to me within minutes. I saw others complaining of cancellations and to them I would say that everyone when traveling should confirm their reservations themselves and not to solely reply on any one service. Orbitz has been very helpful.

They have the worst customer service that I have encountered. I will never use them again. They are rude and not helpful at all. If you ever have a problem with your flight, orbitz will not help you. It is better to use them as a search engine and then directly book with the airline company.

I use Orbitz to book travel for myself and for my mother several times a year, and I started using Orbitz on the recommendation of my father, who uses it several times a year. However, after my last experience, I will never use Orbitz again.

I booked a trip to Las Vegas for May 27 through 30, 2009. This trip was for my best friend's wedding, and about 25 people booked their tickets to the wedding through Orbitz. When I booked my flights, I specified that I wanted flight times after noon. My original flights were the following: I was to leave Omaha at 1:15 p.m. on Wednesday, and I was to leave Las Vegas at 5:30 p.m. on Saturday. These times were perfect.

I received four flight updates between January and February. The first two kept the flight times at acceptable times. When I received the third and fourth update, I (wrongly) assumed that the times would be within what I initially specified — after noon. Furthermore, I figured with four flight changes in one month, there were bound to be more over the next three months. However, when I received the confirmation the day before I left Omaha, I discovered that the time I left Las Vegas on Saturday had changed to 8:10 a.m.

Now, I know for a fact that there were later flights leaving Las Vegas, because I was the only person at the wedding who had this super-early time. Because of this flight time, my vacation was cut short, and I missed wedding festivities on Friday night because I had to go to bed early so I could be up at 4:30 a.m. the next day to catch the 8:10 a.m. flight. Moreover, I missed the wedding brunch with the other guests on Saturday morning because I had to be up at 4:30 a.m. to catch the 8:10 a.m. flight.

Because Orbitz did not stick to the time I specified when booking this trip, I hold Orbitz accountable for screwing up my first trip to Las Vegas and time I should have had with my best friend and her groom. I missed out on festivities on Friday AND Saturday because of this, and I am not pleased. This is time I can't get back with my friends. Orbitz robbed me of a night and half a day of my vacation.

While I'm voicing my displeasure, I'm going to add that I was stuck paying an extra $20 a night at the Imperial Palace in Las Vegas because Orbitz booked me in the "fabulous" MOTEL part of the Imperial Palace. Thanks, but I'd rather not be raped and robbed while traveling, and considering I was one of three people from the wedding staying at the Imperial Palace and was traveling alone, I didn't feel the motel was very safe. So I coughed up an additional $20 a night to stay in the main part of the hotel. So thank you for booking me in the lousiest part of the hotel possible so I could pay extra each night to feel safe.

When I called Orbitz after my trip, they put the blame on the airline. However, I did not book my flights through the airline, I booked them through Orbitz. Furthermore, when pointed out that they completely disregarded that I'd specified flight times after noon, they continually ignored this and continued to blame the airline. Orbitz's customer service was horrible, and I'm still irked that they cut my vacation short.

Trying to book a vacation over the internet my boyfriends credit card was declined, so we tried mine, the same problem. Being a Sunday we tried calling the bank (diff. banks) and both were closed. So I waited for Monday and called the bank. Orbitz not only took money out for the trip (THAT WAS NOT CONFIRMED) but they also took enough money out for 3 trips!!!!!! My account was over drafted and I was stuck with the fees. Not only did this happen to me, but also my boyfriend. They had taken over $800 out of his account!!! After I had waited 4 HOURS on the phone and he had waited 2 hours, they would not let us talk to a manager and we kept getting transferred to diff. people--NO AMERICANS!?!?! All employees were very hard to understand and were very rude! DO NOT EVER USE THIS TRAVEL COMPANY!!!!!! We had to call the airline and try to get a refund, which was very odd because we had paid 4 times for 1 airline ticket to the same place!!! DUHH! We have no money to go on a trip and the stress alone was enough to say hell with it all!

I booked 3 airline tickets with orbitz, by their mistake not my mistake they made my wife a child and my daughter adult!!
they asked me to cancel then rebook again, i did, after that i screwed up because i lost more than $1000 and the rest of the money will be back after 60 days!!
i just hated this company, i have no tickets no money, bad customer service, i have been waiting 3 hours on the phone to be able to speak to a customer service even when i called for book they answer at the same moment!!
be careful everybody before decide to reserve airline tickets with orbitz..
I cancelled before with EGYPTAIR AND WITH NWA AND I GOT ALL OF MY MONEY BACK WITHIN A WEEK BUT WITH ORBITZ I JUST LOST $3400...
MY GODNESS OF THAT WEBSITE AND THOSE PEOPLE....

WARNING!!! BEWARE! I BOOKED 5 FLIGHT TICKETS ONLINE WITH ORBITZ, OR SO I THOUGHT. I WENT THROUGH THE ENTIRE PROCESS, NAMES ENTERED, CHOSE SEATS, ENTERED CONTACT PHONE NUMBER, EMAIL ADDRESS, CREDIT CARD INFO AND CONFIRM PURCHASE. I HAD USED ORBITZ SERVERAL TIMES BEFORE SO DIDNT PRINT OUT INFO JUST WAITED FOR MY CONFIRMATION EMAIL..............WHICH NEVER CAME THAT DAY. I CALLED THE NEXT DAY AND THEY SAID THEY WOULD BE ABLE TO TELL IF I EVEN ATTEMPTED AND THAT I HAD NOT EVEN ATTEMPTED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!! I WAS ABLE TO GET THE FLIGHTS BUT ONLY THROUGH ANOTHER COMPANY. I WILL NEVER BOOK THROUGH ORBITZ AGAIN, THANK GOD THIS WASNT MY FAMILY VACATION THAT I WAS GOING TO DO NEXT!!!!!!!

DONT BOOK ON ORBITZ, NOT A TRUSTWORTHY SOURCE.

NO ONE AT ORBITZ EVEN CARED, JUST ALL STATED I COULDNT HAVE POSSIBLY EVEN ATTEMPTED OR THEY WOULD SEE IT!! SO THEY WERE SAYING I AM ?CRAZY? ?A LIAR? ?UNABLE? I COULD GO ON....

Very disappointing experience: I had to change my travel dates and I had to call their customer service from overseas. I gave up the first time after 25 minutes, the second time after 30 minutes and tried it a third time and finally could speak to someone after approx. 25 minutes. The customer service agent did put me on hold for another 20 minutes in order to solve out my problem (changing a flight date) and said that in the end she received an error in the system and that she will me transfer now to Northwest Airlines. After transfering there was no agent on the NWA side to handle this problem and they hung up automatically. Unbelievable. Called KLM, their partner airline in Amsterdam, explained them my experience and I got on a desired flight just within minutes. Will never use Orbitz again.

Due to the extreme weather condition, our flight got cancelled. The customer representatives in Orbitz were extremely helpful. They helped us to call the airline and the hotel, and also to get a full refund. They were very patient on the phone. I have read and heard a lot of bad comments about their representatives. However, based on our experience, we are 100% satisfied with Orbitz. We definetely will travel in the future. Orbitz is going to be our top travel website which we will use again and again. Thanks Orbitz and its representatives (esp Rhonda and Eve in Philippines?). That's how every travel agency should do business. So satisfying customers will always go back to you.

The return/cancelation policy is a rip off. Don't buy the $23 flight insurance. I was told (after the fact) that it woudl take a catastrophic illness or an earthquake to have it honored. It isn't even from Orbitz, it's through an outside company. RIP OFF!

I recently used Orbitz to book 2 essentially identical trips from my home in Colorado to Vancouver, CAN. On the first occasion I then promptly received an email from some insurance company called AccessAmerica informing me of the details of my new insurance coverage WHICH I DID NOT RECALL ORDERING! So I called AccessAmerica and cancelled the coverage. The second time this same thing occurred I realized that for certain that I had not selected insurance coverage, but I received it again regardless. Upon calling customer service and asking to speak with a supervisor, I was told that the Orbitz website selects the insurance coverage for me and that Orbitz's position is that it is my responsibility to unselect the insurance option. Needless to say I will never again use Orbitz as my travel services provider due to this fraudulent and misleading marketing tactic.

I'll NEVER USE ORBITZ again! I booked through Orbitz to save $300 on airfare (only about 15% discount from booking directly with airline). What a mistake! Orbitz does not allow you to pick your seats/change seats real time like we could have if we booked through airline directly(on a 8 hour flight you want a good seat). My traveling companion needed to cancel but Orbitz would not allow my companion to cancel without canceling me too. Had I known this upfront I would have booked us separately. Orbitz and their Travel Insurance company said we had to both cancel and then I would have to rebook and it was 2 days before the trip (prices were considerably higher by then). We bought their travel insurance which was no help either. We tried talking directly with the airline and they said we had to go through Orbitz because we booked through them. Orbitz told us to call the airline. So we are stuck! For all the grief and time Orbitz has caused us and the cost of their useless travel insurance, it wasn't worth the $300 savings. Next time I'll book directly with the airline or go through another more reputable company. I really wish I had seen all these negative reviews before I booked!

NEVER EVER USE ORBITZ!!! THE HOTELS THEY SAY ARE AVAILABLE WHEN YOU BOOK DOES NOT EXIST!!! FRAUD, FRAUD, FRAUD!!MY MONEY IS STILL TIED UP WITH THIS SORRY COMPANY. I WILL BE CONTACTING THE BETTER BUSINESS BURO ASAP! I CAN'T TELL YOU HOW MANY DIFFRENT PHONE NUMBERS THEY HAVE TOLD ME TO CALL AND NOBODY CAN SEEM TO DO THEIR JOB. THIS IS NOTHING BUT A SCAM TO GET YOUR CREDIT CARD NUMBER. IF YOU DON'T BELIEVE ME JUST CONTINUE READING ALL THE OTHER COMPLAINTS!!!!

The worst online service. I have been a customer for 6 years. Yesterday, when I went to Bloomington airport (BMI) with my e-ticket, United Express airline said that my ticket was canceled since Orbitz did not pay them (I was charged $310 over 2 weeks ago BMI-LAS).
I had to attend a conference, already registered and paid $565 for the conference (July 13-17). I called Orbitz, they said the flight was canceled by United Express. However, the plane flew on schedule at 11:20am while Orbitz denied my request to honor the ticket. UE asked me to pay last minute ticket for $1000 and Orbitz was saying that is the only way!

Orbitz sucks. I will never buy a ticket from them. No compensation just refunded my $310 as they said in the next billing cycle like nothing has happened. I drove 160 miles round-trip from Springfield to Bloomington to find pout that I do not have a ticket and lost my conference and hotel charges.

Orbitz charged us $5,700.00 for our Honeymoon Package. This total included a $1,900 charge for re-scheduling to June of this year and rather than OFFICIALLY change the reservation they charged us better never communicated the changes to the airline or resort. Thanks to Orbitz we have no Honeymoon and have lost every penny we received as gifts from our guests. At this point, Orbitz is very unwilling to accept responsibility for what is clearly their mistake and are only offering us $800 which doesn't begin to cover the difference in air fare at this late date. We were supposed to have been leaving the 11th of June and we just found out 2 days ago--talk about getting screwed. Be logical: do not attempt to beat the odds with this company...please boycott them and save yourself a lot of money and hassle!!!

Discount tickets . . . discount customer service and support. Good luck with all that.

Thanks orbitz for charging my credit card twice.I have no reservations,becase they said my credit card was declined.Well guess what,it wasnt.All of the charges went through and all I got is screw*d! THANK YOU!No vacation and a whole bunch of charges.BEWARE!!!!!!!

I had the same thing happen to me about getting billed once by orbitz and once by the hotel, spent about 2 hours on the phone with orbitz, who I could barley understand, and still no resolution. I will NEVER use orbitz again.

Should we ever use ORBITZ Travel Service againmay the flees of a thousand Camels settle in my crouch!!!
To say Orbitz S*#ks would be an understatement!
Rest assured should you ever need there help after booking with them FORGET-IT !!!! They dont even want to know WHO-YOU-ARE.
Orbitz booked us in La Royal Hotel, Metz, France, without ever contacting them (the hotel) regarding rooms or services. Had this hotel been within the US. boarders they would be CLOSED!! Exposed plumbing, electrical wires hanging everywhere from nails in the ceiling. Expsoed insulation in the room. No shower curtain. OH!, but they did have soap.
The hotel advertised a continantial breakfast at 22 Euros Per Person..Hell were lucky we got hot water for Tea, and ORBITZ after we contacted them for the second time by cell phone at $1.29 min, and put on hold for over 11 minutes each time replied, well what would like us to do?
SO regarding using the service of Orbitz.THINK TWICE B-4 USE!

**NEVER** **NEVER** I REPEAT **NEVER** AGAIN WILL I USE ORBITZ! They have the crappiest customer service & I wouldn't mind paying $2000 over my $1500 international flight ticket to go straight through the airline next time!!!!! NEVER USE ORBITZ! They will take your money & charge your credit card, issue you paper tickets for your flight that aren't even valid, & cause you headaches before your trip and enough anxiety to make you not want to go anymore!!!!! NEVER NEVER NEVER USE ORBITZ!

This is the worst company to EVER book throughI checked into a room, was charged more than the advertised priceThe first night I check in I was woke early in the morning by one trying to break into my roomI was moved two different times, both rooms filled with cockroaches. I called 4 different times, to be told by Orbitz they couldnt do anything about it, that Id have to take it up with the hotel. This company has the worst customer service.

The service sucks. Customer service representatives are very hard to understand. I am not sure how do they expect to provide a service if one does not have basic communication skills. I booked a hotel room last month and I was charged twice (one by the hotel and one by orbitz). When I called, after an hour, the lady could not speak any english and gave a fax no to fax the credit card statement and then there was no response for next three weeks. Then I have to call the hotel which charged less than what Orbitz charged for the room for the refund. I am still waiting for the refund

ORBITZ DOESN"T MAKE HOTEL RESERVATIONS WHEN YOU DO!!!

I've had this happen twice, both over thanksgiving holiday. After the first time I believed it was an honest mistake, but after this past thanksgiving I now know it's how they operate.

Last year I reserved a room out of town. I made the reso through Orbitz several weeks in advance. But, upon arrival, there was no reservation! the hotel was booked and I wasn't one of the bookies. the hotel had to go out of their way to find me another hotel.

Then, this year I got sick a the day before my trip. I called the hotel directly to cancel the first night and discovered, once again (different hotel), that there was no reservation. this after i had made the reso 3 weeks prior. i called Orbitz and asked to have a day cancelled, since they had not made the reservation, then, while i was on hold, the lady called the hotel, made the reso, got back on the line and told me the HOTEL WOULDN"T CANCEL!!! the nerve of these schmucks.

so i filed a complaint with BBB and want to locate someone to investigate this sham. maybe Dateline? anyone?

WARNING!!! BE EXTREMELY CAREFUL !!!!!
There is a travel insurance by Access America that you buy automatically unless you uncheck a box when you book a flight.
This is not legal, but since they bill your credit card it's up to you to make them reverse the policy and the charge.
I consider companies who engage in illegal and unethical conduct no better than crooks.
(This site asked me to give them a star or wouldn't accept this. They don't deserve it!! The deepest hole you can find would be more like my onpinion)

I liked Orbit fine, however, if you see a promotional offer to save "--%" off your booking - do NOT put in a zipcode or e-mail address or anything - they will automatically charge your credit card after the "free trial period"! I don't understand how Trilegiant Corp., and it's alliances like "Great Fun", can obtain a credit card number from the Orbitz site, apparently they are "partners". Either way, beware! Book your flight/hotel/etc, and do not get caught up in a promotional discount offer.

My receipt from Orbitz for a hotel reservation contained arithmetic errors and I was mistakenly charged $40 too much. After an hour on the phone with somebody in India trying to explain the 2nd grade-level arithmetic error, Orbitz still refused to acknowledge that there was an error and would not correct the bill. There are plenty of travel sites out there - no need to use Orbitz!

BEWARE RENTAL CAR USERS! I booked a rental car through Orbitz for a "great rate" of $248 for 12 days. When we got to the airport, it turns out that there was an additional driver fee of $10 PER DAY, making the total for the rental $383 for the period. I wrote to them to complain about the lack of disclosure of the other fee at time of reservation, and their response was that their quote is for a base rate plus taxes, with additional fees due at time of rental. Duh! I have never encountered such a fee in my 15+ years of renting a car - GPS, child car seat, charges for additional day, insurance or returning not full of gas, certainly - but charge for additional driver (who meets all age requirements, etc)., I will certainly never do it through Orbitz again and at this point would love to just see them go out of business. I won't yet mention the rental car company, since I've recently contacted their customer service department and am currently attempting to work through this problem with them, but that post may be coming soon . . .

Orbitz Low Price Guarantee is a deceptive and false. In order to match the proce you have to send them a link to the competitors website within 24 hours, but they do not check the price until 7 to 10 days afterwards. In that time most travel prices will increase.

ABSOLUTELY HORRIBLE!!!!!!! NEVER USE THIS COMPANY. THEY OUTSOURCE THIER CUSTOMER SERVICE TO A COUNTRY NEXT TO MADAGASCAR AND NO ONE UNDERSTANDS WHAT YOU ARE TRYING TO TELL THEM AND THERE IS NO ONE ELSE TO SPEAK TO ABOUT IT. I SPOKE WITH 5 PEOPLE REGARDING THEM REFUNDING ME FOR A HOTEL NIGHT BECAUSE OF A CANCELLED FLIGHT AND EACH ONE PROMISED ME IT WOULD BE REFUNDED. NOW THEY HAVE NO RECORD OF THE CONVERSATIONS. HOW CONVENIENT FOR THIS CROOKED COMPANY. THAT IS ONLY THE BEGINNING OF THE STORY. NEVER USE ORBITZ!!!!! I HOPE THIS COMPANY GOES UNDER AND EVERYONE THAT WORKS THERE WITH IT!!!!!

They lost my reservation and then charged me anyhow. I had to call my credit card company to dispute the charge. Avoid them at all costs!

This is the worse company I have ever dealt with. The booked my flight but when it came time to take it the sent me a completely chagend iterary the day before the trip. It completely made it impossible to attend the meeting the trip intended on having me go to and catch my flight to return home. I discussed this with a supervisor and he told me that he would fix it at no charge. Then three weeks later orbitz charged my credit card 120.00 in four 30.00 increments. I have been told no for three weeks that I would be getting a refund and it will only take, 2, 5, 7, well it has been over three weeks. Each week that I call no one has any idea about the previous time that I had called or that I was even billed after I itially got my ticket. How can you charge someone 120.00 for nothing and to top it off have no record of it?

TERRIBLE!!!! In every way!! Customer service - Reliablity - Overall honesty  I ended up being double-billed and billed $30.00 less from the hotel. This was their "Low Price Guarantee"  Absolutely the most ridiculous situation I have ever dealt with!!!  Total runaround from Customer Service!!  Don't use them!!! Book through hotel!!! Much cheaper and easier to deal with.  Does NOT deserve any stars!!!!!

Booked a leisure Mexico trip with them. Their hotel rankings are way off. We visited other hotels in addition to the ones we were staying, and if orbits says 4 stars, I 'll reccomend you at least cut that in half.
It happened we got a sub-standard hotel. Well, it was manageable but very dissapointing. Interesting enough, after filling-up Orbitz survey after our trip, and pointing out how bad the hotel was... guess what Orbitz never publishes the review.
Learned the hard way that Orbitz reviews are vey biased and totally manipulated.

NEVER use Orbitz. I booked a 2 night hotel stay through them for Spring Break 2007. When we arrived at the hotel, it was in the middle of boarded up buildings, the hotel was filthy, the curtains were hanging off the windows and were discolored, and there were pieces of junk all over their parking lot. I was afraid to get out of the car. I immediately called the hotel to cancel my reservation. I was told I needed to contact Orbitz directly. Since I had no computer, I had to pay to use one. When I returned home, I followed up with Orbitz by phone. I was talking to people from India who were very difficult to understand and they were very uncooperative. After a week of not hearing back from them, I called again. I had to go through the exact same process as the first time I called. They need to call the hotel and ask if they'll refund the money. Then I'm told that because I didn't enter the hotel I didn't deserve the refund. Then I was told because I didn't cancel with the hotel, they wouldn't refund my money. And of course the manager can never be found and he's the one who has to authorize the refund. Hello? I called the hotel first and was told I had to contact Ortitz directly. DO NOT USE this service ever. I learned the hard way. I'm out $200.00. I asked them if they reviewed the hotels before using them, and I was told yes. When I went online to look at the hotel, I laughed. It wasn't even pictures of the right hotel! False advertising. Spread the word. Don't use Ortitz.

Orbitz is easily the most imcompetent company I have ever dealt with. I bought what I thought was a refundable fare. After twice varifying that I was eligable for a full refund minus a small processing fee if I canceled, I booked another flight and canceled the first. Orbitz then refused to refund either. They admitted their records showed that I was misinformed, so they agreed to give me half. Then they called back and said they could give me nothing. Then they promised a full refund again. Then they issued a refund of aproximately 10% of the value of the ticket and gave me a voucher for another 10% of the value of the ticket. When I went to cash in the voucher, they refused to honor it. During this process, I never raised my voice, but I was hung up on several times. If I were not overseas, I would have taken them to small claims court. I have never dealt with an American company so obstinant as to admit you are right and then call you back to inform you they will do nothing for you. I expect that in the Eastern Europe, but I don't expect that in the States.

1 star is 1 too many for Orbitz. We booked tickets from JFK to Buenos Aires in May of 2006 to fly in Dec. 2006. When we arrived at JFK, we found that the airline we had tickets for (Varig, a Brazilian airline) no longer flew from JFK and had not for several months--the flight did not exist. We were never informed of this by e-mail, letter or phone call. Orbitz customer service took over an hour to reach on the phone and were rude and unsympathetic when we finally got them. They said that since they had refunded our tickets (to a credit card that we rarely use, which is why we didn't notice), they had fulfilled their end of the deal. They told us it was our problem, basically, though we had never received a single notification other than the refunded price of the tickets on our credit card statement a few months before (too late, by the way, to purchase tickets again at a comparable price even if we had noticed--tickets to South America are expensive, which is why we purchased them in May). We were forced to purchase same-day tickets at the airport for almost three times the cost of the original tickets. Orbitz is not interested in customer service and ultimately not worth the few dollars you save by using their website. Never again.

HORRIBLE. I would not even give them the 1 one star but rating is required.
Booked international flight only with them. Several legs. First one got cancelled by airline and it rolled downhill from there.
Called Orbitz to find out what could be done. The answer? It's our policy that once the airline cancels it's out of our hands and you need to go through them.
The airlines answer? Sorry, you booked through travel agency and received paper tickets, we can't change paper tickets.
Spent several hours on the phone, finally begging for sympathy from US Airways (of all places) and they relented and helped me.
Never, Never, NEVER again with Orbitz.

WORST EVER! Its the worst place to buy your tickets from. I booked a hotel through their website for our anniversary and when very few days were left for our trip, they sent us a cancellation notice. When we called them, they just said sorry, dint even offer any other hotel or a compensation. Simply ruined our trip. They simply DONT CARE FOR THEIR CUSTOMERS.

Orbitz is good place if you just want to buy a ticket online and if you do not have any issues. But the time you try to call them, problems start: employees are not polite, they periodically hang up on you, interrupt you all the time, and transfer you to one person to the other about 5 times before to try to help you.
So my advice: find a good deal on Orbitz and then, go to the airline company website and book the ticket! Maybe you will pay a little bit more (usually between $10-$30) but in case of problems this is definitively a better solution.

never book thru orbitz....there CSR are vnot qualified and they will ask to repeat you situation with every call.!

For the past 6 months, my husband and I have had numerous problems with them although we have separate accounts and have never dealt with them together on 1 particular case. They give the customers the runaround so they don't have to assist them. They provide bad information to consumers, but do not hold themselves accountible for it. i was hung up on numerous times, on hold "forever", and wasted over 10 hours of time dealing with them. they caused me to lose over 1400 of credit with Alitalia. I have emailed the executives and filed BBB complaints. This company is unethical in my opinion.