| REVIEWER | RATING & REVIEW |
 | Nobodysfool (0)
10/28/2008 | Never Never Never Never Never pay the $55.00 fee to transfer your account to a new address.
Just tell them that if they insist on charging it, you will go with Rogers.
They will then give you some blah blah blah about the CRTC rules, tell them you don't care what thier restrictions are and hold your ground.
They will then tell you that thhey need to verify with a supervisor.
You will be put on hold and they will return to tell you that teh fee has been dropped...This Time!
They will not proceed at this time to change over your sympatico(if you have it), they will tell you " unfortunately,we can't do that at this time".
This is your punishment.
Change that online.
(1 voted this helpful, 0 funny and 0 agree) |
 | stewie30 (0)
09/23/2008 |  I agree with another post - why can't we give no stars? I had 2 years of the worst "customer service" of my life with Bell...and, no, I was never even in collections. The highlights: 8 months to receive a refund of nearly $300 which they double charged me on a credit card. They claimed they did not have the capability to refund my card and reverse the charges but had to issue me a cheque whihc they somehow kept misplacing. Funny, I work in non profit and even we have the technology to refund a credit card charged in error. Most recently - I have moved away from Canada and closed my bell account nearly 14 months ago. I still receive "bills" even though they owe me $1.12. That's right, $1.12. I have called, e-mailed, unsubscribed, called again, written snide notes. They can not seem to stop e-mailing me and calling me to remind me that they owe me $1.12. It would be comical if it wasn't still happening to me. They are wasting their own resources and are the greatest joke on consumers ever played.
(1 voted this helpful, 0 funny and 0 agree) |
| continue445 (0)
06/20/2008 | DISGUSTING!! The most DESPICABLE credit department I have had worked with in my WHOLE life
1) I was directly called a lier
2) I was screamed at
3) THEY MADE ME CRY
4) I have two young children ant they cut off my phone
5) Told me at customer service that they would reinstate my phone 100% guaranteed and then at credit department said there is no way!
I hope to get out of my two year contract and work with companies that respects me and know that they will not SCREAM at me
IF YOU HAVE A CHOICE DO NOT GO WITH BELL!!!!!
(0 voted this helpful, 0 funny and 0 agree) |
 | dbenne00 (0)
01/18/2008 | Wow. I have never been treated so poorly by a company before. Even though I was calling to cancel my DSL service, they should have kept in mind that I may come back one day.
I won't get into all the gory details, but in summary, when I called to cancel:
I was fed false information to try and get me to stay.
I was constantly interrupted when trying to explain a point.
I was argued with.
It was insinuated that I was lying... repeatedly (even though I had a paper document in my hand with the facts on it).
I called back to clear something up only to find that my cancellation request was not entered into their system, and it had to be done again.
Even when I escalated to a supervisor I still got the interruptions, insinuations and arguments from him. At one point I got so angry I swore at them. (Ahem..)
Even if my new ISP doesn't work out, I will not return to Sympatico, I will go elsewhere.
(1 voted this helpful, 1 funny and 0 agree) |
 | doodoo (0)
07/14/2007 | if you speak to a dept called the household retention Q at Bell, they will offer you sympatico for $34.95 a mo for one year or 24.95 for 3 mos, then 34.95 for two years or you will be offered 25% off the reg price for one year...got expressvu...it will be 20% off for 2 years.
(1 voted this helpful, 0 funny and 0 agree) |
 | mfrimu (0)
07/02/2007 | No support, major configuration errors that can't be fixed by their standard support team. Typical issue might take weeks to resolve.
(0 voted this helpful, 0 funny and 0 agree) |
 | tootietuttle (0)
03/27/2007 | I despise Bell more than Anything....including Air Canada, cold weather, people who drive volkwagens, Alberta, and George Bush. It cost me $330 for 4 months of basic service plus one day of internet (they had to charge me $50 for the full month though I spent 3.5 hours talking to some meathead from India who kept calling me "Sir" and insisting he could get the internet working) though I was solicited as $35 per month for basic service. To this day, I get a different explanation from billing to the point, where I just tell them that they really don't know what they are going. They simply don't care. There business practices are not honourable in any way and deserve to go out of business. I doubt that will happen and will go with Rogers or anyone else.
(2 voted this helpful, 0 funny and 0 agree) |
| deol (0)
03/07/2007 | Absolutely horrible!! How this company is still in business is beyond me..
(1 voted this helpful, 0 funny and 0 agree) |
 | m2d (0)
01/11/2007 | I was hoping i could rate them with no stars... but anyway ive been on a dial up service for 10 days now while there "tech department" tests my lines to see whats wrong with my 50$ a month 5mb services ive called at least twice a day for the last 10 days and every call I have made they have promised me a call back within 24 hours well thats 10 promises not one of which was granted... so I called back again tonight and again I got the old 24 hour promise so I set up an install appointment with rogers and basically they have until tommorow afternoon to get me working properly or rogers will get installed.
(2 voted this helpful, 0 funny and 0 agree) |
| Rottnrott (0)
09/18/2006 | Im seriously thinking of taking all my services with bell elsewhere. I almost got sent to collections because of THEIR mistake. One my land lines with them was discontinued, last bill came, and it was paid nearly 3 weeks ago. They call me last week to say that they are sending me to collections for $67.50! I had to call the bank, have them fax the daily remittance to them. The bank said they've had SOO many problems with this lately, due to the 519 change. I've been a long time loyal customer, and the phone was only disconnected a month prior to that. They were calling me for payment of this last bill before I GOT THE BILL!!! Ridiculously lousy service, you'd think you were dealing with Rogers!!
(0 voted this helpful, 0 funny and 0 agree) |
| Immouthytoboot (0)
02/03/2006 | Bell Canada has to be by far the worst company I have ever dealt with.
I bought 2 cell phones on a promise of a promotion to find out from my first bill, oh the first inital rep lied to me about my promo and now locked in a contract with this company. A bunch of scam artists over the phone to make their daily quota, reps transfer you everywhere, suppervissors dont call back and if they do its a week later.
Now internet ordered dsl, recieved my kit hooked it up and nothing worked, called them and they said they need to activate it.
which took over 2 months to do and calling everyday screaming because im being billed in the meantime for something that doesnt work.
then after activating I had to fight for my promo yet again because apparently they cant find it.
Good god my 9 year old can do a better job then these monkeys.
It went as far as me screaming at a rep who said good luck getting it activated I hope you have cable there.
now what company tells customers to go somewhere else?
Never again will I use Bell for anything.
I will use Vonage for my home phone, telus for my cells and cable internet, services may not always be reliable but at least Im not going to have to talk to a bunch of idiots to get anything done..
BTW GET RID OF EMILY SHES IRRITATING!
(0 voted this helpful, 0 funny and 0 agree) |
| mouthytoboot (0)
02/03/2006 | Bell Canada has to be by far the worst company I have ever dealt with.
I bought 2 cell phones on a promise of a promotion to find out from my first bill, oh the first inital rep lied to me about my promo and now locked in a contract with this company. A bunch of scam artists over the phone to make their daily quota, reps transfer you everywhere, suppervissors dont call back and if they do its a week later.
Now internet ordered dsl, recieved my kit hooked it up and nothing worked, called them and they said they need to activate it.
which took over 2 months to do and calling everyday screaming because im being billed in the meantime for something that doesnt work.
then after activating I had to fight for my promo yet again because apparently they cant find it.
Good god my 9 year old can do a better job then these monkeys.
It went as far as me screaming at a rep who said good luck getting it activated I hope you have cable there.
now what company tells customers to go somewhere else?
Never again will I use Bell for anything.
I will use Vonage for my home phone, telus for my cells and cable internet, services may not always be reliable but at least Im not going to have to talk to a bunch of idiots to get anything done..
BTW GET RID OF EMILY SHES IRRITATING!
(0 voted this helpful, 0 funny and 0 agree) |
 | marcpinke (1)
01/22/2006 | Signed up for their Sympatico service 2 times.
Both times I cancelled when I moved and they forgot to cancel my billing services.
Months later they caught up to me at my new place of residence via a COLLECTIONS AGENCY demanding hundreds of dollars for bills not paid and demanding hundreds of dollars as a fine for not returning my modem (which I did return).
They did this to my business as well.
I called to bring up my account and they said that "unfortunately we cannot help you at this time, is there anything else we can assist you with?". For English press 1, pour le service en francais appuyez sur le 2.
Out of pure frustration I signed up with Cogeco Internet and they have not overbilled me once nor had any billing mistakes ever with my account. I am very please with them.
(2 voted this helpful, 0 funny and 0 agree) |
| frenchiefastwaves (6)
10/15/2004 | by far the most expensive rates and they also give an awful service!
(1 voted this helpful, 0 funny and 0 agree) |
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