I become Bell Canada Customer in March 2009, I received normal discount and received good service. They screwed up schedule couple of times, but finally they installed internet. but only problem I have is my DSL internet is working from my study room, originally we installed in that room, if we try to relocate in any other room, internet no works, called few times, but customer service is terrible or can say joke.
I wish I not choose Bell at first place

Zero star

Like other posters,

...they lied to me about the price of my internet.

...when my internet service went down for a month, the checked the logas and agreed, then reimbursed me 40% of what I paid.

...customer service is a joke.

The final straw was last month when I used a third party long distance service that cost me 10% of what Bell charged, Bell turned of my long distance service. I thought something was wrong with my phone when I couldn't call long distance. I called service and Bally Bill told me it was something on my end, I had my lines tested at my expense , only to find out Bell had shut off my ADACC line, needed for long distance calling. Low life thieves.

I'm with a new service now.

Terrible! I phoned them to get prices on there trio they gave me a price and wen I got my first bill it wasent like he had told me and of course it was more so I phoned them to tell them and they told me that I must have mesunderstood the price he had told me I told them that I have wrote every thing he told me but that did not help me .I let it go and I phoned them to get prices on there hd receiver the girl told me a price for the receiver and told me the service to come and instal it was free and I answered I would think about it and call back I called back 1 hour later and talked to someone else and its was a different story the service wasent free anymore that is wen I got realy mad cause you never know if there telling the truth or if there lying .FOR SURE YOU CANNOT TRUST ANYTHING THEY SAY!!

my complaint starts the day i got service with bell.
-with all 3 services i had asked upon original order for my phone bill to be sent to in thunder bay. the tv and internet were to be sent to ,london. for the first four months the tv bill was being sent to thunder bay and the net and phone bill was sent to london. after 3 or 4 months and at least 5 or 6 times calling in they finally got it right. but this explains why the balance took so long to be paid. This also racked my bill up to close to $500.
-after this was changed i stopped getting bills all together, around the month of may. i received one for aug, one for oct a disconnection notice in dec and thats it. so they failed to send me proper bills.
-in aug i moved away from london to thunder bay where bell telephone does not exist as well as the internet. i placed my cancellation order early sept. While on the phone cancelling i refused to pay the cancellation charges as it was not my choice to cancel(altho now im glad i did). while on the phone the rep told me he would put a request in to credit services? and they would make the adjustments. upon receiving the bill i was charged full amounts for ALL cancellation fees. i called several times over the next couple months to sort this out. i received absolutely NO HELP from anyone. i was transferred over and over again eventually even reaching the same department i had started in. FINALLY on dec 14 i connected with a supervisor for bell internet (also someone who actually spoke english and didnt try to screw me around) and she removed $100 of charges but still not the full amount. the fact that i had already spent days on the phone completely discouraged me to even BOTHER calling bell phone. because everytime i did i got someone in india who doesnt give a damn about what im even saying. they just say what the have to say and then transfer you. i even tried asking for a supervisor on many attempts and i was hung up on. or fed dead air for over 20 mins.
- since then ive paid everything i owe accept the cancellation charges. as a result my tv was disconnected and i no longer have service. i called to resolve the bill and again i was on the phone for 2 days 4 hours at a time getting transferred to every department. credit services, accounts receivable, bell phone, bell internet .. you name it! i finally got a supervisor on the phone and she had the nerve to ask me why i HAD NOT called since sept. she apparently had NO record of me calling in and refused to remove the charges. even after asking me if i had received a bill and i replied with a "NO AND I HAVNT FOR THE PAST 4 MTHS!!" i called on more then 15 occasions but the problem is that i was being transferred around and she couldnt see those notes. REDICULOUS SETUP MIGHT I ADD!! these rep are REQUIRED to have notes EVEN if i hang up the phone. and they dont, now im getting screwed.
- when i ordered my bell tv service to be moved to thunder bay it took 3 weeks for us to actually get service. all because when i changed my address it took me 4-7 phone calls into bell for them to get my phone # and address right. the first time the tech came out he went to the wrong address and called the wrong phone number. the 2nd time they sent a tech out to my london address and were still using my london phone number to contact me. the 3rd time i sat at the door all morning, tech did not show up. called in, they said the tech was there 5 mins ago. looked on my door and there was no note saying he was there. after making them change the adress AGAIN to get it RIGHT, i stepped outside anhour or two later and found the note of technician being there IN MY DRIVEWAY on the ground. so the tech thought hed get away with pretending he actually did come there. i called in and complained to the retention department where she told me in her words.."im absolutely great at following up, so i will call you and make sure everything works out, and for compensation i will give you two months free" i neevr received a follow up call and this is what they gave me instead of 2 free mths.
-- 2 "50% off" mths of premium movies . now premium movies cost ME $20 a month at least. so for two mths $40. I WAS CREDITED $9.50. if im not mistaken 50% of 40 is not 9.50.

- also when i signed up for my bills online i noticed that they had my address AND my phone # wrong and i had to change it myself to get it right. which explains why i had to tell them at least 3 different numbers when i phoned to get my account brought up.

last but not least
-i called early jan because there was a promo online for 7 them pack and premium movies for 65$ a month. as the website wasnt working AT ALL at the time i called in to upgrade. i could tell the girl had no idea what promo i was talking about and when i asked her how much it was going to be a month.. she askked ME "how much did it say it would be!" NERVE. so for the months of jan feb and mar i was charged $89 for service AT LEAST!

Never Never Never Never Never pay the $55.00 fee to transfer your account to a new address.
Just tell them that if they insist on charging it, you will go with Rogers.
They will then give you some blah blah blah about the CRTC rules, tell them you don't care what thier restrictions are and hold your ground.
They will then tell you that thhey need to verify with a supervisor.
You will be put on hold and they will return to tell you that teh fee has been dropped...This Time!
They will not proceed at this time to change over your sympatico(if you have it), they will tell you " unfortunately,we can't do that at this time".
This is your punishment.
Change that online.

I agree with another post - why can't we give no stars? I had 2 years of the worst "customer service" of my life with Bell...and, no, I was never even in collections. The highlights: 8 months to receive a refund of nearly $300 which they double charged me on a credit card. They claimed they did not have the capability to refund my card and reverse the charges but had to issue me a cheque whihc they somehow kept misplacing. Funny, I work in non profit and even we have the technology to refund a credit card charged in error. Most recently - I have moved away from Canada and closed my bell account nearly 14 months ago. I still receive "bills" even though they owe me $1.12. That's right, $1.12. I have called, e-mailed, unsubscribed, called again, written snide notes. They can not seem to stop e-mailing me and calling me to remind me that they owe me $1.12. It would be comical if it wasn't still happening to me. They are wasting their own resources and are the greatest joke on consumers ever played.

DISGUSTING!! The most DESPICABLE credit department I have had worked with in my WHOLE life

1) I was directly called a lier

2) I was screamed at

3) THEY MADE ME CRY

4) I have two young children ant they cut off my phone

5) Told me at customer service that they would reinstate my phone 100% guaranteed and then at credit department said there is no way!

I hope to get out of my two year contract and work with companies that respects me and know that they will not SCREAM at me


IF YOU HAVE A CHOICE DO NOT GO WITH BELL!!!!!

Wow. I have never been treated so poorly by a company before. Even though I was calling to cancel my DSL service, they should have kept in mind that I may come back one day.

I won't get into all the gory details, but in summary, when I called to cancel:

I was fed false information to try and get me to stay.

I was constantly interrupted when trying to explain a point.

I was argued with.

It was insinuated that I was lying... repeatedly (even though I had a paper document in my hand with the facts on it).

I called back to clear something up only to find that my cancellation request was not entered into their system, and it had to be done again.

Even when I escalated to a supervisor I still got the interruptions, insinuations and arguments from him. At one point I got so angry I swore at them. (Ahem..)

Even if my new ISP doesn't work out, I will not return to Sympatico, I will go elsewhere.

if you speak to a dept called the household retention Q at Bell, they will offer you sympatico for $34.95 a mo for one year or 24.95 for 3 mos, then 34.95 for two years or you will be offered 25% off the reg price for one year...got expressvu...it will be 20% off for 2 years.

No support, major configuration errors that can't be fixed by their standard support team. Typical issue might take weeks to resolve.

  I despise Bell more than Anything....including Air Canada, cold weather, people who drive volkwagens, Alberta, and George Bush.  It cost me $330 for 4 months of basic service plus one day of internet (they had to charge me $50 for the full month though I spent 3.5 hours talking to some meathead from India who kept calling me "Sir" and insisting he could get the internet working) though I was solicited as $35 per month for basic service.  To this day, I get a different explanation from billing to the point, where I just tell them that they really don't know what they are going.  They simply don't care.  There business practices are not honourable in any way and deserve to go out of business.  I doubt that will happen and will go with Rogers or anyone else.

Absolutely horrible!! How this company is still in business is beyond me..

I was hoping i could rate them with no stars... but anyway ive been on a dial up service for 10 days now while there "tech department" tests my lines to see whats wrong with my 50$ a month 5mb services ive called at least twice a day for the last 10 days and every call I have made they have promised me a call back within 24 hours well thats 10 promises not one of which was granted... so I called back again tonight and again I got the old 24 hour promise so I set up an install appointment with rogers and basically they have until tommorow afternoon to get me working properly or rogers will get installed.

Im seriously thinking of taking all my services with bell elsewhere. I almost got sent to collections because of THEIR mistake. One my land lines with them was discontinued, last bill came, and it was paid nearly 3 weeks ago. They call me last week to say that they are sending me to collections for $67.50! I had to call the bank, have them fax the daily remittance to them. The bank said they've had SOO many problems with this lately, due to the 519 change. I've been a long time loyal customer, and the phone was only disconnected a month prior to that. They were calling me for payment of this last bill before I GOT THE BILL!!! Ridiculously lousy service, you'd think you were dealing with Rogers!!

Bell Canada has to be by far the worst company I have ever dealt with. I bought 2 cell phones on a promise of a promotion to find out from my first bill, oh the first inital rep lied to me about my promo and now locked in a contract with this company. A bunch of scam artists over the phone to make their daily quota, reps transfer you everywhere, suppervissors dont call back and if they do its a week later. Now internet ordered dsl, recieved my kit hooked it up and nothing worked, called them and they said they need to activate it. which took over 2 months to do and calling everyday screaming because im being billed in the meantime for something that doesnt work. then after activating I had to fight for my promo yet again because apparently they cant find it. Good god my 9 year old can do a better job then these monkeys. It went as far as me screaming at a rep who said good luck getting it activated I hope you have cable there. now what company tells customers to go somewhere else? Never again will I use Bell for anything. I will use Vonage for my home phone, telus for my cells and cable internet, services may not always be reliable but at least Im not going to have to talk to a bunch of idiots to get anything done.. BTW GET RID OF EMILY SHES IRRITATING!

Bell Canada has to be by far the worst company I have ever dealt with. I bought 2 cell phones on a promise of a promotion to find out from my first bill, oh the first inital rep lied to me about my promo and now locked in a contract with this company. A bunch of scam artists over the phone to make their daily quota, reps transfer you everywhere, suppervissors dont call back and if they do its a week later. Now internet ordered dsl, recieved my kit hooked it up and nothing worked, called them and they said they need to activate it. which took over 2 months to do and calling everyday screaming because im being billed in the meantime for something that doesnt work. then after activating I had to fight for my promo yet again because apparently they cant find it. Good god my 9 year old can do a better job then these monkeys. It went as far as me screaming at a rep who said good luck getting it activated I hope you have cable there. now what company tells customers to go somewhere else? Never again will I use Bell for anything. I will use Vonage for my home phone, telus for my cells and cable internet, services may not always be reliable but at least Im not going to have to talk to a bunch of idiots to get anything done.. BTW GET RID OF EMILY SHES IRRITATING!

Signed up for their Sympatico service 2 times. Both times I cancelled when I moved and they forgot to cancel my billing services. Months later they caught up to me at my new place of residence via a COLLECTIONS AGENCY demanding hundreds of dollars for bills not paid and demanding hundreds of dollars as a fine for not returning my modem (which I did return). They did this to my business as well. I called to bring up my account and they said that "unfortunately we cannot help you at this time, is there anything else we can assist you with?". For English press 1, pour le service en francais appuyez sur le 2. Out of pure frustration I signed up with Cogeco Internet and they have not overbilled me once nor had any billing mistakes ever with my account. I am very please with them.

by far the most expensive rates and they also give an awful service!