The ice cream is hell a expensive not worth the money. Worse of all they don't even fill up the cup for the money they charge you. The customer service is horrible. I rather go to cold stone where its less expensive, good ice cream and very good customer service. CA, Fresno

One of these opened nearby a while ago, and I tried it for the first time today.

As far as the ice cream goes, its good, but not spectaculaly so. The service was polite and friendly, but pretty slow which becomes a factor when they're mixing ice cream on a hot day. In my view, its overpriced for what you get. 3.5 stars.

This email is to inform you of the worst experience I ever had. On 9.8.2008 which is my wedding anniversary my family and I were celebrating by spending the day together, we went to Katy Mills Mall where this Marble Slab Creamery is located, to purchase Ice Cream, I ordered a Fudge Brownie ice cream however, while waiting on my order I took a picture with our digital camera of my Husband and 7 month old daughter while he was holding her. The ice cream had too much fudge so I Kindly asked the person who called his self the "Manager" if he could re-make it and he told No, and continued to attend to other customers, after I stood there for about two minutes he came to me again and said " we do not do make overs, that's the way it's made", That's when I said, I'm a customer and you are telling me No" what kind of manager are you? Then he said all I can do is give you some ice cream in one of the small cups. So we sat right in front of the Store on a bench and ate the ice cream. Not realizing that I had sat my camera down on the counter when I was waiting for our order we walk away. About 3 minutes later I realized that I had left the Camera on the counter, told my Husband and he went back to retrieve it.I noticed he was taking a little too long to come back so I went to see what had happened. When I got up to him he said that the employee said she picked up the camera and put it on the side of the Cash Register, but now it's gone. So I went up to the employee and asked her where is the Camera and she said I put it right here, pointing to the side of the cash register. Then I said well, " Why would you put it right there instead of in the back or under the counter. She said to me "Because I'm not here to babysit your stuff" with a very nasty attitude. I was blown away. She argued with me the whole time I was there she kept repeating that she was not there to babysit my things and said it was my fault. Now, first of all if she felt she was not there to babysit my camera why did she touch it in the first place. She was the last person to touch it, and I feel she stole it, she was way too defensive to be an innocent party. Also a witness that was there at the time I ask for my Ice cream to be remade said that the employee asked her if the Camera belonged to her and she said no, the witness even asked the employee where was the camera, and the employee just repeated that she put it on the side of the register. All she had to do was turn on the camera and she would have saw pictures of my family standing right there at the counter and realized who it belonged to. Any other establishment would have put it in the back or somewhere until the owner showed up to claim it. The manager on duty saw when I took the picture of my Husband but he claims he knew nothing of it, mind you while the other employee was being very disrespectful the manager did not say a word to her, he allowed her to treat me that way. I can tell you that the public will know about this, intend to go all out with this, I have never in my life been treated that way. On top of everything it totally ruined our Anniversary, and memories of my family and my infant daughter are gone forever rip away from us, memories that we can never get back. All her first moves, her trying to crawl and roll over, sit up. It hurts my heart just thinking about it. Those employees had no remorse, I never got an I'm sorry from anyone. The location is in the Katy Mills Mall in Katy Texas

Marble Slab in Newbury Park, California, was an amazing ice cream experience. WONDERFUL, clean, very friendly and helpful staff creating the BEST ICE CREAM IVE EVER HAD! They make the ice cream fresh in the store every day, and it is way better and more versatile than any other ice cream store. A Little pricey, but worth it!! soo good!

Good ice cream. Occasional treat. Yummmm.....

I recently visited your location in La Cantera Mall, San Antonio TX on 05/11/08. I was very displeased, the place was just flat out disgusting and filthy. Tables were dirty, floors were dirty, employees were filthy.I dont know which was worse.....The fact that they did not sanitize correctly, did not wear gloves,all 4+
employees had ice cream all over their arms or the fact there was 8 of us in our group and all of us seem to have chunks and pieces of other peoples toppings in our ice cream and even a different flavor of ice cream that didnt belong. This visit gave me even more the reason to stick to Cold Stone Ice Cream, and contact the health department!!!!!!!!!!!!!!!

Very unsatisfied and grossed out customer.

Oh I forgot to mention there hands were even touching our ice cream. YUCK!!!!!!!!!!!!

The person who wrote prior to this post is out to spread a bad image on Marble Slab, specifically in Calgary, Market Mall. This person understood the "Do not touch" sign and presumed to touch the mixins. The person was politly told to leave the store for the day (long story short, her friends or relatives had another three incidents in the day where they didn't became irate because no profsional writer could write on their cake) since for the day, we were "unable" to satisfy her. Having been told she was kicked out, she blurted and accused the manager of racial discrimination. Confused? You should be, because it's utterly irrelavent. Just shows the kind of people Marble Slab sadly attracts.

The ice cream was good, the service....what service, the manager had refused me service on the bases of nothing...he was ill mannered and yelled at me for no reason..i had to call security due to his irrational behaviour!!! this location is in calgary-market mall -marble slab!!! beware

I only gave it 3 stars because are you ready for this??? I AM NOT A BIG ICE CREAM PERSON.

Now you may all pick your jaws up off the floor :p Everyone thinks I am a freak because I'm not crazy about Ice Cream LOL.

Terrible service. They displayed a large cup but told me that they are out of the plastic cup and I would have to have a cone. I didn't want the cone but suggested that they could put that in a larger cup that they have. They refused to do so and told me that it is against their policy and the larger plastic cups cost more. That was the most stupid argument I have ever heard. I won't go there anymore. They are also expensive.

  Perhaps Y'all should read the papers. Marble Slab and Maggie Moo's have been bought out by a shoe merchandizer, Athletes Foot. Gee, that sounds like they have great Ice Cream, something must not be right with thier concepts if not only one of Cold Stone's competition sells, but both.

No complaints...I might leave a little lighter in the wallet and a bit heavier on the scale, but I never leave unsatisfied.

best ice cream experience i ever had

This corporation has the worst customer service. The Northridge store's employees were rude to us when they refused a valid coupon off of the internet. I wrote to the corporation. They never responded. I wrote another letter criticizing that they did not respond to me. I was promised free ice cream coupons for the negative experience. It has been almost 2 weeks and nothing. I wrote asking when should I expect these coupons. Of course I never heard back. They make promises they don't keep. Everyone boycott Marble Slab!

I've never been disappointed...maybe a bit more pricey than others, but every ingredient is fresh and you watch them "concoct" whatever you want. I wish I could include this as a regular stop, but dietary restrictions do not allow...

clean taste good great mixins had best time when was there last time

way to much fat, i think we americans are fat enough wihtout these guys around

Pretty good but most choices are too sweet and/or gummy. Also, prices are rather expensive. If you want really good ice cream, go to France or Italy.

Tried there ice cream this weekend at a franchise expo. I found there chocolate ice cream to have no taste, just like cold stone. I must say the Maggie Moo's ice cream was true to it's flavor!! I do not recommend this ice cream at all.

I tried Cold Stone and it was ok but a little sticky, but when I tried Marble Slab it was the greatest ice-cream I have ever tasted in my life.

After tasting Cold Stone and thinking it tasted waxy, didn't taste that good, and was expensive, I didn't understand what all of the fuss was about. Then I tasted Marble Slab and was blown away. I talked with the owner and found out that it was 100% natural with no additives or preservatives. If you like thick, creamy ice cream with not a lot of add ins that hides the taste, then in my opinion, Marble Slab is the best pure ice cream that I have tasted except for Giardelli Chocolate Factory in San Francisco.

The best.

WOW I TASTED MARBLE SLAB ICE CREAM FOR THE FIRST TIME IN SAN FRANCISCO BY THE GIANTS BALLPARK AND I CAN SAY IT WAS HEAVEN! I THOUGHT COLD STONE WAS GOOD BUT I MUST SAY MARBLE SLAB IS MUCH MUCH BETTER!!!!

This is not ice cream. It is definitely a gimmick.

Like Coldstone, another fad. Way too expensive for poor quality ice cream.

marginal service, poor product, clean store.

Very good - I love the fruity mix-ins

Just been into new Plantation unit. Brilliant ice cream. I'm going back !

Someone is stacking the vote... check out SJC, godfather, etc... leaving Positive 5 multiple 5 star comments for Marble Slab, and multiple 1 star comments for Cold Stone and others. Get a life. This single star is to balance things out a bit. You know that Marble Slab is on their way to being the Seattle's Best of ice cream... bought out by their bigger and better rivals.

Great staff, clean place, ice cream is EXCELLENT!

super ice cream/super staff boca raton florida/no singing thank GOD

The new flavor birthday cake is great at the boca raton florida store

great service and great product. extremely clean store

Marble Slab, Boca raton, FL - Great ice cream, family atmosphere and never a speck of dirt anywhere. If you love ice cream don't miss this one, check it out. This one's truly our family favourite.

Really great ice cream and good service. A fun place.

It's no Cold Stone. The selection is not as good. Friendly enough staff though.