My wedding set was purchased from Fred Meyer 2 years ago. In that time I have and to take it in 4 times to have stones replaced because they have fallen out. Ring was special ordered (for sizing) and it was never related to us that the setting may not be the best for the size we needed the ring. The employees have been rude and show no compassion. At this point I no longer want the ring but the only way to get rid of it is to upgrade to a ring twice the amount and that still means i have to deal with the hassle of owning something from Fred Meyer. We should have never bought a ring from a place that started from a grocery store.

The worst experience ever!! We purchased our engagement ring at Fred Meyer, and decided to "upgrade" the center diamond. We got it back and the diamond was crooked, the prongs were uneven, and my platinum band was cracked. We told them to forget the "upgrade" and replace my original diamond, they did but with a white gold center mount in my warped platinum band that now had 5 cracks in it. Sent me to another store to "fix" the problem by getting me a new ring. The pricing seemed to increase dramatically after this and we ended up getting a refund of the purchase price from 1999,an amount that would not buy the same ring in 2008. I'm was happy to get that money back and take my business elsewhere!!

All the other jewelers in the area wouldnt help me with my watch batteries. Staff at Fred Meyer always eager to help with even the smallest of problems! Monterey, cal

Not happy with Fred Meyer. My husband gave me a necklace he purchased there for Christmas and the chain broke in less than two weeks. I promptly took it back to the same store he bought it at, armed with the original receipt, and was told, "Oh, it's too bad he didn't buy the protection plan." The sales person did offer to solder the necklace if I left it there, but it was a very delicate necklace, and the break was near the front, where a solder would definitely be noticeable. After I declined that offer, she said she had some nice chains on sale and I could buy another one! When I asked if she could replace the broken one, she said no! And then she added, "They really shouldn't put those pendants on chains that thin, they always break!" Will never shop there again.

Very lazy employees. Older, fat men that move like snails and could care less if anyone needed anything or wanted to purchase. My husband purchased a ring there for me which I do like. The older fat guy should just retire on the beach bc it's too much for him to move his lard-butt to do anything. Instead --- go to Osterman Jewelers, they actually give great service every time you go in and the ladies are very helpful and friendly.

I have never had a lot of money for jewelry but my Dad was a jeweler and I learned to to appreciate the nice stuff. I purchased my wifes wedding ring set from Fred Meyer Jewelers and cannot say enough good about the product and the way I was treated. I shopped most of the other jewelers in our town and found the best quality, selection and price at Fred Meyer Jewelers. The customer service was good although I had to wait for a few minutes because they were busy. I appreciated the fact that they took the time to explain the different qualities of diamonds (not like the ravenous wolves at the other jewelry chains). We had them solder them together and upgrade the middle diamond. The person that did the work did a great job and we got it within an hour! I purchased the 3 year warranty and after a year I have had it dipped three times more than paying for the warranty over again. I recommend Fred Meyer Jewelers to everyone I know.

Fred Meyer Jewelers they are suck theirs warranty good only for 3 years so if you need some work to be don on your ring it gona cost you more maney then you think we just got a call from manager :) $114.00 it just a rip off i'm not gona buy anything from them anymore salem, OR

I bought a necklace from them as a Mother's day present for my wife. When she tried it on, the chain fell right back off. The link behind the clasp wasn't closed. I'd bought the extended warranty and the salesman / diamontologist (Norman Gerber) told me that if anything went wrong with the chain within 3 years, they'd replace it. Well, being that the chain failed a day after I bought it, I thought that was a pretty strong case to have it replaced. When I brought it back, Norman said they'd solder it for me (not replace it as he told me when I bought the warranty). I didn't complain, as long as the link was closed and the thing wouldn't fall off, I'd be happy. When I came back to pick it up, it was in an envelope marked "could not solder". Norman looked at the clasp under his loop and declared that the marking was a mistake and it was soldered. Since there was a difference of opinion between the salesman and the repair person, I thought I'd check it out for myself. I happen to work in a lab and have access to a microscope. So when I looked at the chain magnified and it was in fact NOT soldered, I was a little upset. I took a picture of the magnified image so there would be no disputing it. When I brought it back AGAIN, Norman told me that there was no reason it couldn't be soldered and that he'd talk to the repair person. Later that day, I got a voice mail from him stating that it couldn't be soldered and I should come by and they'd try to "help me out". When I came back for the necklace, the sales girl said that they repaired the chain with a better clasp that could be soldered. She said that it would normally cost $60 for the repair and they did if for free which was "pretty awesome"!! So, the thing was defective when I bought it...and after FOUR trips back to the store, they finally got it fixed and she was acting like they were doing me a favor!?

They'll get no more of my business. They're dishonest and their customer service is horrible.

Just a horrible misleading and dishonest store in Wasilla Ak.I purchased a class ring for my son that was never sized correctly and they tried to substitute a cheaper ring after months of trying to get it sized. Never, never, never deal with these crooks.

I brought my three stone diamond ring into their re styling sale and was excited at the new look my ring was going to take. After 3 hours I called to see if I could pick up my ring and they told me that they were running behind so my husband was going to pick it up. He arrived an hour after the "promised" time and was told they were making final touches and they would call him when it was ready. A hour later he called me to tell me he was going home and they had not called. This is 6 hours after I dropped off my ring. I called and asked to speak to the manager and I was put on hold and then told they would call me back. She did call me back 45 minutes later to tell me that my diamonds had been stolen from the store. After all the lies and cover up I hope no one will trust this jeweler again.

Horrible service. I bought a ring w/o negotions as well as the $25 3-yr warranty. I had it resized and when I picked it up the next day, there was a dent on the band where it was hollow, right under one of the stones. I didn't notice this until I got home. I brought it back a few days later and told them I got a defective ring and wanted to return it. Jim, who I'm assuming was the store manager, was rude and unapproachable and refused to refund what I paid for the warranty, saying that it covers the resizing and was absolutely non-refundable, which I was NEVER told about during time of purchase. I'm going to write to their corporate headquarters.

Elderly women leaves heirloom to be sized and signs off on a generic (and inaccurate, but she didn't notice) description. The description happened to fit perfectly a piece of 10K junk in the case and that is what they are trying to give her back. Another reviewer asked if anyone else had had an experience similar to hers and the answer is yes. At least two employees there have proven themselves to be dishonest. Convenience and price aren't worth it if your pieces are precious. Stay away, I wish I would have. Store of concern is is SW WA.

It is OK store. Staff is usually friendly, price is OK if the have their 35% off sale (which they have quite often - for diamonds or at the month of a stone). A lot of nice design made from 10 ct gold, too bad. They have nice selection of color stone jewelry and Sitara pearls collection.

I have been dealing with Fred Meyer for almost 11 years. I had just been in to Fred Meyer to buy, non the less, milk, diapers, and bread, when I remembered it was my wife's birthday the next day. I had a full work load and did not have time to do any shopping. So, I pushed my cart full of groceries into Fred Meyer Jewelers and started looking. I met this wonderful sales associate Dee. She smiled, greated me warmly, and treated me respectfully. I was not well off at the time, and could only afford very little. But she did not seem to mind and took time to show me several small pendants in the under $100 range. About a week later, and my wife was wearing the nice pendant Dee had picked out, I received a thankyou card and a birthday card for my wife that Fred Meyer had sent me. Ever since then, I have only shopped at Fred Meyer Jewelers. They care about the little guy as much as the guy with all the money. Thanks Fred Meyer for making me and my wife feel special. I may only spend $100 to $300 each time I go, but they remember my name ask me how my wife and kids are doing and always care. Dave-

Although I now work for Fred Meyers, I was "recruited" while shopping for a friend. Speaking of that experience, i found their policies to be extremely helpful. they offered me a deal and allowed some room for negotiation on the necklace more so than the other stores I visited. I actually felt like a valued customer. on another note, as an employee and the office manager, I can say that we try our best to accomodate all customers. We can be sloppy, however, so if you buy from us or get jewelery repaired from us, be sure to make the salesperson write down all your information on the slip so you can be contacted when your stuff is ready. we tend to lose items frequently, and if you stay on the employees to get your stuff back immediately, you will have a better experience. also, regarding jewelery repairs, each shop differs in how and who makes the repairs. it's a good idea to ask for the repairer's credentials before agreeing to have him/her do any substantial work on your belongings. many are third or fourth generation master jewelery makers--so don't be afraid to have then spruce up your jewelery! hope this was at least a little helpful. obviously your experience will vary greatly depending on the store and salesperson you get. One thing is for sure though, dollar for dollar and value for value, you cannot get a better deal than from fred meyers. No bad quality passing as perfection like in some other "mall-like" store.

Me and my husband went to Fred Meyer to buy our wedding band and we were treated very nice the sales person made us think we were buying jewelry in a nice and professional place. They didn't have my size so they told me it would take 6 weeks for my ring to get ready. After 6 weeks I called Fred Meyer and they didn't know where my ring was not even had any information about it. They did not return my call and I had to call 4 more times to ask about it. After 9 weeks I got fed up with it and I went to the shop to get my money back. The assistant manager Andrea was very rude and unhelpful and accused that was not her fault since she didn't sell the ring to me. They were totally unprofessional and irresponsible. And the people whom sold the ring to us were not working in that store anymore. I also bought an insurance with the ring in case of diamond lost and they didn’t return the money saying that the price I paid was for the adjustment of the ring I didn’t even get. I do not recommend anybody that store they have horrible customer service and do not do what they tell you they will do.

george johns comment is idiotic! Being in the security business a jewelry store cannot divulge to its employees they are closing. It is a huge security risk. I also have shopped at FRED MEYER AND HAVE HAD NOTHING BUT EXCELLENT SERVICE. ONE OF MY RINGS HAD BEEN SHIPPED LATE FROM ANOTHER STORE. SO THE MANAGER ACTUALLY DROVE IT TO MY HOUSE FOR ME. ONLY A 500 RING BUT THAT WAS VERY UNEXPECTED. TRY IT YOU'LL LIKE IT

Bought my fiancee his wedding band at Fre Meyer Jewelers on 10/17/04. Had it resized. When I went to pick it up. The band actually look warped. I requested that they redo the ring. When I went to pick it up the second time. It was no longer the same ring style. They actually took off the satin finish off the band and tried to pass it off as the original ring. I requested that they replace the ring. Went back today 11/29/04 (Wedding is on 12/5/04. No ring yet. I requested a refund and it took me two hours just to convince their corporate office to give me my money back. I couldn't believe the service that I received after paying cash for a 1ctw wedding band!

purchased an engagement ring and matching band---never has been correctly reset from the first time I had the ring sized and the center stone was reset in a safer mount not by choice. Later noticed a feather in the stone that I know was not there when purchased. Now having had the matching bridal band sized for a third time have also noticed carbon spots of which again were not there at original purchase. I know that you always hear the stories and are told never to leave your rings overnight...I had not choice and did trust that the same items would be returned and now think differently. I also have a few ladies mentioning a certain employee who was caught switching a center stone and I would like to know if this is true??? Have any of you had similar experiences. Also---I have had my ring rodium and re-rodiumed more than just a few times...can't say the quality of merchandise is at all satifying thus far and realloy have tried hard to warn others as they choose a ring of a lifetime as well. Upset by the whole experience and that's a shame.

We had our ring custom made with Fred Meyers. We have had to take the ring back every month since we have had it.They have scratched it, gave us the wrong diamonds. Forgot to put a prong on it, and the management wouldn't respond to a letter we wrote. They ignored us and did a horrible job. I absolutely would never recommend them.

Management knew the store was closing but acted as if everything was as usual. Customers had to go 35 miles to pick up repairs and layaways when they could have been told the store wouldn't there when the repair was completed.