My husband has been a customer of Amica for 44 years, since he first started driving when he was 16. This summer they canceled our insurance while we were away on vacation. They claimed we hadn't paid our bill, although they never billed us. We received no paper bill, and no emails. We didn't even receive a phone call, just a letter waiting for us when we got home, that said our insurance had been canceled ten days earlier. Turns out we drove from Florida to Massachusetts with no insurance. Forty four years, and not even a phone call. We had never missed a payment and made very few claims. The customer service was abysmal, I was promised a call back within the hour and finally after waiting all day had to call them again and start the process all over again. Nobody seemed to know why the bills were never sent, let alone why we still owed them money, when our bill in May was paid in full. They finally told us they would write us a new policy if we paid them immediately. What we did immediately was go out and get new insurance, which turned out to save us $500 annually. Amica has ads all over the TV about their wonderful customer service.. not true!

Didn't cooperate much during my claim (and i never had an issue with them until after i got in an accident besides occasionally rude staff), they had terrible communication skills, never got back to me in a timely matter (took over a week for someone to call me back after i left several voice messages), and their customer service skills are terrible!!

Kind of surprised at the low rating for this company. JD Power has rated this company pretty highly over the last couple of years. Insurance is generally the kind of service in which no one really has anything to say unless they have a complaint. My limited dealings with Amica have been favorable, or as favorable as can be expected given that usually something bad has to happen before you need to deal with an insurance company. I'm not insured with Amica, but had to work with Amica on an accident involving one of its policyholders.

I had Amica car insurance for over 5 years without a claim for 3 cars. All of a sudden I get a renewal notice and they increased my insurance premium $1,230.00!!! Never had a late payment, never even had to call them. Everything was great then this. I am being punished for being a good driver. I was so pissed off. What a sham... Spoke with a manager who told me that there is nothing they can do and rates have increased for everyone regardless of their records. Made one call to another insurance agency and voila... I saved 1,500.00! Don't waste your time with these theives!

Terrible customer service. I've been with Amica for several years and never filed a claim. It got into an accident and my car was claimed a total loss. It's been a month now, I still have no car to drive and they are dragging their heels on settling the claim. They ignore your phone calls and don't care once it comes to paying you for something. Stay away from this company.

I have been with Amica for 6 years, and recently was hit by a kid losing control of his vehicle. Amica was awesome, quick to get the info and make sure all the bills were getting paid. My rates are comparable to my neighbors, but my service is much better. Even my attorney told me they are excellent to deal with.

I was a Amica policyholder for 10 years without a claim (Auto & Homeowners), and my auto rates were raised for late payments. The late payments occured over three years (one late payment each year) one was three days late, second was due to the Anthrax attack at my local PO (Trenton, NJ) and the third was 4 days late. I called and asked them to reconsider due to me being such a good customer. I was refused by a CSR, Manager and General Manager. I now have a new insurance company with better rates. Buyer beware!!!

This Company teases you by giving you cheap quotes, and then not insuring you if you had accidents in the last five years.

I thought I had the best insurance when I was with Progressive, since they were rapid to the scene after a fender bender, and cut a check on the spot. But, after moving to a different zip code, Progressive hiked my rates significantly. I did a quick web search, found insweb.com, who in turn proposed Amica. They offered the cheapest rates among all providers, though they are a little more selective (3 years of prior coverage under your belt, for instance). And JD Powers consistently rates them highest in the auto insurance industry. This I discovered after having already signed up with them. They are without a doubt an unheralded gem. Peace out!