CMangali 12/30/2008
I contacted Geers Towing, through AAA, for roadside battery service. One of the technicians responded to my call without proper battery testing equipment, but said with certainty that the battery was not the problem - and that I should get my car towed to the dealership for service. Doubting his claims, I called AAA back requesting a different techinician with proper equipment. Sure enough the same techinician responded to my second call. However, he did bring with him a battery gauge to test my battery. On his second visit, he said that it WAS the battery and not the engine. He quoted me a price to replace the battery, and I approved this service. However when he was done replacing the battery, the price he quoted was nearly $80 higher. I was floored, and asked him why there was such a disparity. He said that I didn't ask him the price, but rather asked him the size of the battery. Get real! Why would I be concerned with the size of the battery. On top of this sham, the techinician did not give me a copy of my receipt, and I had to call the office to request a copy sent to me. I also complained with AAA,the BBB, and with the service manager. The service manager was rude and did not appoligize. He said that I asked the technician the battery size and not the price. He did say he would send me a copy of the receipt though. I would not recommened this company. Even if the techinician made a mistake quoting me the price, the customer service I received was horrible.
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